Dollar General

I was in the Plumsteadville, PA store. The so-called "person in charge" Laura, was very disrespectful when I asked for help finding an item. She huffed at me then with a complete attitude said "It's 3 aisles back." Then, when I got to the checkout, the girl working there was very nice but she had an issue with taking an item off for another customer. She asked her "manager" how to do it. The manager barked some numbers over the phone at her and told her to figure it out.

This poor girl looked like she wanted to cry. Then the "manager" yelled at this girl telling her she has to ask for lit and tell people about a survey. If the "manager" was listening like she claimed, she would have heard her asking for everyone's change, and told everyone in the line I was in about the survey she was even circling it for us. The "manager" went outside and proceeded to smoke right beside the door. I told her she was very rude and disrespectful not only to the customers but to the other employees. She said who cares, I'm getting promoted anyways. I will never be back to this store again.

At the Dollar General Store in Weimar, TX, prices are listed on the shelf where an item is displayed but it's not the same price when checking out. Canned Alpo dog food is listed as 75 cents, but rings up as 85 cents. Friskies canned cat food is listed as 2 for $1.00, but rings up as 55 cents. Many other items do this also, but I especially told the manager about it on May 4th and she said the prices were probably going to change.

On May 9th and May 14th, when I again purchased these items, they were still marked as above The Friskies even had a yellow special price paper on the shelf. Do you just not care about the consumer? I can start going back to Walmart which is a further drive for me, but would like to shop locally. The manager at the Weimar store really does not respond positively to questions about shelf prices and ring-ups. It also happened to me on a fan. I spend between 60-100 dollars weekly for dog and cat food, paper products, detergent and softener, floor cleaning products, chips, etc. Do I have to feel like I have been "taken" every time I shop there?

I purchased a bed covering set and installed it on my bed. For three days, I would notice that all my clothing was turning blue. I thought that I was washing my clothing wrong. So I started to wash differently; there's no change. And I noticed that my body was also blue in spots. So I changed sheets and pillow cases, and my old mattress had turned blue. I wiped a paper napkin against the surface of the bed lining, and it came out blue. The dye had faded into my mattress, bed clothing, and my body while sleeping. Luckily, I was not sick from the dye fading. I have lots of clothing and bed mattress with blue spots all over them. They're completely destroyed. I am 79 years old and cannot afford to replace my clothing and a mattress on a fixed income. The product should not have faded.

I was at your store in Millers Creek, NC today and had several items in my cart. When I got ready to check out, there was only one very slow cashier and several people standing in line. After standing there for about 10 minutes, they opened another register and started taking the customers behind me. The manager, whoever she was, was personally telling them to use the other register, but didn't say anything to me. The others behind me were finished checking out and gone before I finally got to the cashier at the front. I told the cashier I didn't like it because they took the ones behind me first. That they should have started with the next person in line, not the ones the "manager" was personally ushering to the other cashier. The clerk said it was her fault because she was so slow, but I told her it was poor management.

The "manager" walked up and said she was telling the others to go to the other register because they just had a few items. LMAO, I had a cart full and I can tell you I was mad as hell about it. So, a customer with just a "few" items, takes priority over a customer with a cart full? I don't think so. Was this fair to me to make me wait where I was, instead of checking me out before those that were behind me? Where do you train your managers, and do you tell them that is the logical way to handle customers when they are waiting in line? And besides that, what the "manager" told me wasn't right. One of those behind me had to ask me to move, so he could get by with his cart full of items that he had checked out, and he was behind me in line. What kind of customer service is that?

If this is your store policy to take customers standing in line with a "few" items ahead of customers with a cart full, then I will be shopping elsewhere. I will say the cashier kept apologizing but the "manager" acted as if I had nothing to be mad about, and complained that it was the store's fault because of their cash register layout, which by the way, could be improved at that particular store. **, that was a lame excuse on her part and she should have handled it much differently than she did. I worked in a public state office for 34 years, and it didn't matter what the people came in to see about. If it was just an address change or a complicated claim they wanted to file, we took them in the order in which they came in! I do hope you take this matter up with that particular store manager. She seriously needs additional customer service training.

A clerk in Reynolds, GA shorted me my change. When I called her attention, she rolled her eyes and muttered to another customer that she "hated cheap **". Apparently, her minimum wage job is being supplemented by stealing from customers. Her name is Michelle.

I was in the store in Cayce and a black man treated a cashier badly. I think she called him Ray. The young white cashier is very nice with customers and she called him because a customer needed to change something and he was texting with his cell. She called him two times and he took long and there was a line and he doesn't care. If you work in a store, you must have nice people. If he is the store manager, change it. He is an angry person. The Hispanic cashier is a very nice person and she was sad about the situation. I could see it in her face, but she treats everyone good.

I frequent to two of your stores - the Jemison and Thorsby store. I like shopping at the store, but I am going to stop! The employees are the most unpleasant people I have ever seen in my life. They would make Walmart people look like the happiest people in the world and we all know how they are! I work with the public everyday (food service) and I have to be pleasant to my customers even when they are not. The last thing I want when I go shopping is bad attitude and dirty looks. If I am bothering them, I can change to Family Dollar which is right around the corner. I work hard for my money and the way the economy is, I don't have to put up with attitude. Get some pleasant people in there or I will no longer shop in a DG anywhere!

Apparently, no one wants to work in the heat and dirt of your Azle, TX store and this bad attitude is transmitted daily to the customers. I've had to go to the manager before about rudeness from an employee. I rarely shop there as a result. But I took a chance today because of your 4/28/12 coupon and encountered the straw that broke the camel's back. I spent exactly $25 pre-tax as your coupon stated. It said it was not valid with other DG coupons, but no where does it state that you cannot bring this total down with manufacturer coupons. I had $10 in manufacturer coupons plus your DG coupon.

When I reached the cashier, the scanner would not read any of the coupons, so the slow, gum-smacking cashier went in search of someone who could enter them. After much discussion of whether the coupons were valid with the items I had purchased, she finally decided to enter them. Meanwhile, the line had become very long. Entering the coupons was a very slow process. In order to ring up my two buy-one, get-one-free shampoos, she rang up two more in order to take two off! I tried to explain that there were now six rung up as I had brought exactly $25 worth of merchandise to the counter and the pre-tax total had been $25.00. She wouldn't listen and simply said, "Look at the receipt at the end. It'll be correct."

The line is growing. Then she said my total for $25.00 worth of merchandise with $10.00 manufacturer coupons and $5.00 DG coupon was $21.00! When questioned, she said that she would not enter the DG coupon as my total was no longer $25.00 after the coupon. The internet is full of stories of DG stores that do honor the DG coupon in such situations. The coupon itself does not list this exclusion and the cashier's only response was, "I've been doing this a long time." What? Ripping people off?

Needless to say, after much gas, time and frustration, I will never spend one more cent of my hard earned money in this store. I will shout my story to my friends, co-workers, and church, and post the story on the internet. Perhaps bad publicity and word-of-mouth can convince your employees the value of the customer who wishes to spend money and contribute to their paycheck.

I was shopping at their store on April 21 Saturday around 8pm. When I was checking out, the cashier was scanning my coupons. I'm not aware of their coupon policy. However, one of my coupons would not scan at their store on Rt. 70in Cherry Hill, NJ. If it doesn't scan, they can kindly enter it manually and give me my coupon off. The store I was at is on 5th Ave. Spring Garden.

The manager told me if it doesn't scan, I cannot use it. I don't understand why he couldn't just enter it manually. I guess he was upset that he was called away from playing cat and mouse with one of his employees. This doesn't happen in New Jersey. They are kind and always go the extra mile to keep us coming back. I live in Philly and I will continue to go to NJ. My question is, can they enter it manually? If yes, they can address this matter with their managers. Please, let me know so I don't have to travel to NJ. Thanks.

I was just in the Eaton, OH DG when I made a purchase for $5 and change. I gave the cashier a $20 bill and received $4 back in change. When I noticed in the car, I went back in and spoke with the cashier. The manager ** never apologized and accused me of lying, saying they had cameras. I advised her that I wanted to view the tapes then and she would see the cashier shorted me $10. I requested that they at least count the drawer for my missing $10. She said I had to call back after closing and if she was still there, then they may be able to return it - but I can't prove it. **! I have never had such rude customer service in my life. She never apologized. That's customer service 101: always apologize to the customer for an error or perceived error! This lady was just worried about being right.

I am calling corporate Monday for the way I was treated. The fact is I work for a retail customer based higher-end home office where customer service reigns. I make that $10 in less than 30 minutes at work. It's not the $10, it's the basic premise that she felt I should go out of my way to make sure she does her job. For your information, the correct response to this, **, is to apologize for any inconvenience that the situation has caused and actually listen to the customer without alienating them with accusations, even if you think they are wrong. Offer to call the customer after you count the drawer. Offer some type of appeasement (i.e. small gc or etc.). Or to do away with the whole issue, you could have offered my $10 back on a gift card and that would have resolved the issue and guaranteed repeat business! You are a poor manager and DG should be ashamed to have hired a manager that doesn't know about customer service. Take a class at Sinclair.

On March 22, 2012, I purchased a bag of popcorn that made me sick. This is the first time I got sick form eating Brim's white gourmet cheddar popcorn, and I had to go to the doctor for a week straight. The popcorn was more than a year out of date and hadn't been removed from the shelf. It was turned over to the DG risk management and corporate office, which claims adjuster told me to cover my own medical costs and that they aren't going to do anything about me getting low sick from eating that popcorn.

There's a lot of medical and out-of-pocket expenses that I can't afford, and I think that someone needs to do something about it. It is not only I, a Utica, MS resident, who have purchased spoiled food from this store as some of us shop there. Because it is closer to home, I have no choice. And it beats the snack food prices at other stores.

I got a cell phone from your store and when I got it home, it would not work so I tried to return it and was told I could not return it because it was opened. How can you tell if something works unless you open it? I guess I will take my money elsewhere if this is the way you treat your customers. Thank you for your time.

Today, I went to the Dollar General in Kaufman, Texas to get a few items and when I went to check out, the lady working the register scanned my items and my balance was $66.00. I used my credit card and my card would only let me charge $6.06, so I decided to only get a few things. They then told me that they would cancel the transaction later because they had other customers in line. I felt that was not right because I still was trying to get a few items but that they didn't want to help me when I was the customer at the front.

I was recently shopping at the Dollar General store #10118 and the manager named ** was very rude to the customers. She would only shrug and grunt answers when asked questions. I guess it was a bother to actually speak. She should not be a manager and should not be working with the public with that attitude.

Dollar General in Stoneboro, PA (store #08289) keeps bottled water and pop outside in the sun. I have complained to the store manager and the district manager, and they both tell me to shop somewhere else if I don't like it. What is wrong with these people? I have worked in customer service for years, and I would have been fired immediately for treating customers this way! Scientists have proven that the sun causes chemicals, such as BPA, to leach into the water. Store employees used to tell us that the water on the shelf had not been outside, but we recently found out that they stock the shelves with the water from outside!

We have stopped buying water from Dollar General and will stop shopping there completely, if someone does not show us they care about their customers! My wife and I have been buying this poison water for years without knowing it and feeding it to our young children! I just hope we stopped in time! We are currently doing research to see if we can sue Dollar General for its total disregard for our safety! If I do not hear back from someone, I will know that Dollar General does not care about their customers!

Today I was at the Dollar General store in Ruleville, MS. I shop this store at least once a week and spend approximately $50 a week. I buy canned goods, bottled water, tea and soft drinks along with cleaning supplies, etc. Cashier **, per her name tag, waited on me. She put 13 canned goods in one bag. She also put 6 cleaning supplies in another bag. I bought a 20-single pack of chips and she tried to stuff those into a bag with toilet tissue before I asked her for them. I asked if she would double bag my bags because they were so heavy they would not make it to the parking lot. She told me my total of $46.

I ran my card, entered my PIN and noticed my bags were still not doubled. I asked her the 2nd time if she would double my bags. She picked up my bags and poured the contents into another bag. So, I doubled the bags. I thought she might be having a bad day so on my way out, I said "Thank you for waiting on me," and she replied with, "Whatever!" and threw my receipt across the counter onto the floor, with my hand held out to get it. There were several people in line with the woman behind me picking up my receipt and apologizing. I told the elderly lady she did not owe me an apology.

As I walked out the door, ** said she didn't owe nobody nothing. Her behavior is totally unacceptable and she does not deserve her job. If I go into the store again and she is there to wait on me, I will shop at Family Dollar or go the Walmart in Cleveland instead. I have lived in Ruleville all my life. I work in Administration at the local hospital and am on the Chamber board. I hear stories about Dollar General's employees and I have had them treat me with disrespect, but none like today, especially in front of 5 other people. I am above the ignorance she showed today in her job and again, she does not deserve her job.

I purchased items at store number 07042. I walked out of the store, when I noticed that I had been charged for an item I did not purchase. I went back to the store, and the clerk recognized me and apologized for the mistake. She stated that she did not how to do the refund, so a manager was called. The manager stated that he couldn't refund the money, because he didn't have the merchandise that was inadvertently scanned.

The Dollar General store of Sylacauga for the most part is always clean. I love to shop there, but it has certain employees that have attitudes for no reason. When I entered the store, I was not greeted and was not given service with a smile. When I checked out, I had to listen to the conversation of what two women did the night before. They were very loud and causing a scene. This attitude is very uncouth and should not be discussed while people are checking out. I did not get the employee's name, but one was African American and the other white. The cashiers need to realize this is a store, not their home.

I have gone into the Dollar General store on several occasions to make purchases, only to find that the price on the shelf is always different from the price that is charged at the register. The register price is always higher. I have complained to the store and have not received any response. I always ask the cashier and/or manager of the store about the issue and they say that there is nothing they can do about it.

I went into their store to purchase moving supplies and I noticed their back door was open and had multiple 7 foot tall totes of large boxes. I asked the cashier if I could get some and he said, "Yeah, no problem," and asked a girl named Olga to show me the boxes. I was told by another military member that I could get boxes from here because they had recently done it. Olga walked about halfway into the store then turned to me and said, "Actually we only have really small boxes." I explained I saw large boxes such as some Clorox boxes. She then stumbled to say, "Hmm...we use those for the floor." Whatever that means.

So then I said, "Well what about the huge totes of them in the back?". She said, "Oh, the ones behind the door?". I said yes and she said, "We can't go back to get the boxes once they're back there." Olga said that if I come tomorrow (obviously when another employee will be working) that they might have some from another shipment. A complete lack of service and just pure laziness. I will do anything I can to push service from this place unless something is done to improve their employee standards and customer service!

Dollar General black hair products - The store did not have any black hair products at one time. When they do got them, they put them on the row with dog food and supplies.

Sports Illustrated sold and displayed at front entrance of store - We spend approximately $300 monthly at Dollar Generals in the Northport, AL stores and are immediately stopping until this trash is removed. It defiles our husbands and sons and a petition will also follow this complaint until they are removed. The Dollar General was one of the few places we felt safe shopping at, but not anymore.

I went in to purchase a blanket just like the one I had purchased the day before at the other DG store on Temple Ave. in Fayette, AL. The store that upset me is located on Columbus St. E in Fayette, AL. At the store on Temple Ave. the day before, the blanket had been 1/2 price. I decided to go to the one on Columbus St. to get a different colored one. I was told that they were not on sale. When I told them that I had just purchased one the day before at the other store, the manager told me, "Maybe you need to go up there." I feel like he was very rude. At this store, the cashiers are never friendly as they are at the store on Temple Ave. I will not be back in this store!

First of all, my family and I shop the Brodhead, KY 40409 Dollar General almost every day, and all of this community is very tired of going there, and the cashier always says, "would you like to donate your change or make a donation for literacy". Why do you think we shop here? That is to save money, not to be asked all the time to give it away. It's not right. That is harassment, and it's soliciting money! This needs to stop, because I am going to take it further to someone else!

We are seriously thinking of doing all of our shopping at Wal-Mart, because they don't do that. They don't aggravate you for money that you can't give! You all will lose a lot of business over this, and the cashiers are rude about it, and speak loudly to where everyone else can hear, and I don't appreciate that! Having to go in and this happen all the time is stupid and it's not right! You all need to correct it. I spend a lot of my hard earned money in your store.

My husband bought a few things at the DG in Belton, SC the other day. It was the first day of the sale that started on March 04-March 11. He was told by the manager that he could not get the item for the sale price because the sale started at 6:00 PM. This was at about 1:30 PM on March 4th. The manager also told the same thing to another customer that had a whole cart full of sale items. Since when and where does it say that you have to purchase sale items at 6 PM on the day of the sale? Is this manager crazy? Also, this same particular store never has much merchandise. I have walked out of there plenty of times with nothing bought because they don't keep enough items stocked. I have been a DG shopper for years and use to shop at the store in Pendleton, SC because they always carried a lot of good merchandise. Maybe this store in Belton needs a new manager or maybe it needs to be closed up. Please email me back and let me know what the heck is going on.

I have just returned from Dollar General (# 06839, San Benito, TX) and have finally had it. I purchased toilet paper which was marked $7.00 (on multiple locations holding this product) but was charged $10.00 at checkout. I also purchased a pack of sponges which were marked $1.00 on the shelf and was charged $2.00. This appears to be a common practice, especially at this particular store. Items are either mispriced or not priced. I am a retiree living on a fixed income and $4.00 can mean a difference to me. I am simply fed up with shopping at Dollar General. I was always under the impression that the marked price took precedence over the cash register price. The clerk was very unresponsive when I queried her about the price. I believe this is a problem which needs to be fixed. I am taking my business elsewhere.

I and another customer were in line, discussing the health of our mothers-in-law. One is 91, and the other, 89. As we were talking, the elderly cashier kept making negative remarks about one of the mothers-in-law, and the more we (me and the other customer) talked, the more she kept making remarks. This store is in Joanna, SC, where they both are able to shop. Mind you, had we invited her comments or asked her opinions is one thing, but to make such negative remarks when she clearly wasn't invited into our conversation, is another. I won't shop at this store if I see her car in the parking lot.

Why do we constantly wait in one line, even though there are two, and there are never any employees to take customers at the other check out that clearly works since I have seen it in action on numerous occasions? And to top it off, you see young girls that work there, doing inventory, or shelf straightening, whatever. Waiting in line behind 5 people for more than five minutes is unacceptable.

I went in to buy a few things while visiting my sister in Missouri. He rang my things up, and I handed him a hundred dollar bill. He snapped at me "Is that the smallest bill you have?" I replied yes, and he snapped at me that he probably couldn't cash it. Then he snatched it from my hand and proceeded to cash it. He then threw my receipt and change at me.

I told my sister he was the rudest person I ever had wait on me at DG. She said in that store to get used to it and that hes always like that. I really think you need to look at your surveillance tapes and get a good look how that store is being run.

My 9 yr old daughter is told, she will no longer be the baby of my family, now that my wife is pregnant, expecting our 2nd child. That hurt my daughter's feelings, and made me angry. The following day, I was told by the manager that I had a pretty frown. These employees are rude and disrespectful. I think I'll take my business elsewhere. My wife was an assistant manager at this same store, about 3 years ago, and this would have never happened to any customer she handled personally.

I think her name is Cynthia. I asked about some construction paper that somebody had obviously opened if could I purchase it or not and she just started getting very snotty with me. She kept talking over me and repeating herself. Then I said, "Oh, well, okay. I just thought I'd ask." So now I'm writing a business check, so she demands to see my ID. So I said, "okay," hand it to her, put on the counter. She grabs my wallet. looks at it, and pushes it back to me. I thought she was finished. I put it back in my purse. She really gets an attitude and says, "I need that back. Every time you come here, we need so see your ID."

I said, "Well, not really. It depends which location I go to. Not everybody asks for it (Mind you, this is a business that spends tons of money in this store)." So now she's really got a bad attitude and keeps arguing with me about the driver's license. I asked her if she was having a bad day. She laughed at me and said, "Oh no, I'm very happy, you just don't know me at all now, do you?"

I was like, "oh really?" Then she gives me the total of the purchase and before I could ask for a pen, she says the total again! I said, "Can I have a pen, please?" She said, "Oh, I didn't even hear you ask." I said, "you never gave me a chance!" That's when I asked her name and said goodbye.

I mean seriously? This girl needs to find a different job if she's that unhappy! By the way this is the Dollar General in Berlin, WI. Our business will never spend one more cent in this store. Since when do employees argue with customers? Wow, this is seriously sad customer service.

BFor at least the past 6 months the bathroom light in the ladies restroom has not been working properly. It's too dark to see to wipe your rear end. I asked the manager a month ago if they could get that fixed and he said they sure would do that. It's still not working and I don't like going into a dark restroom and not being able to see to do my business. I don't know why I have to get online or complete surveys just to get a silly light fixed.

I had a bad experience on two different occasions at the Dollar General in Beloit, Ohio. The first one, I took my items to the checkout, there was no hello, or "how are you today?", because the cashier was too busy texting. I had to wait until she was done, before she would even check me out. When I finished paying, she again never said a word, just picked up her phone and proceeded to text again.

My second experience, I walked in and went to get me a cart but there was none, they were all outside scattered around the parking lot and such. I went out and got me a cart. I could not go down certain aisles because they were full of stock on carts,and empty totes everywhere. It was obvious that no recovery was done the night before. I was there at 10am, and the store was a mess. Clothes all over the floor, aisles a disaster, and shelves empty!

I got my merchandise and went up to the counter where there was an extremely long line, and of course only one cashier. This happens every time I am there. Either there is only one cashier, or there are two, and they are just too busy talking to one another to wait on customers. Anyway, it was finally my turn, and she put my merchandise in these tiny bags.

One item for every bag, some of my items wouldn't even fit in a bag. that would explain why all the carts were outside. There was no way I could have carried all my items to the car without a bag! I will definitely make a trip into Alliance before I ever shop there again!

Okay, I bought some pepperoni and cheese to make pizza, it was 2 packs of each the pepperoni did not smell right, but it was in date so we made the pizza. About two hours later were all sick, puking and all that it expired May 13 of 2012. It's Feb 15, 2012, its supposed to be good, but I guess it's not.

I shop at Dollar General a lot and every time we go in there, it is a mess. They have carts everywhere to be put on the shelves and you can't even walk down the isle. Product laying all over the floor. I just had knee surgery and went in there and almost trip on a deck of cards on the floor. I asked a man working there today "how in the world am I to shop in this mess?". He said, "we are stocking up". This is like this all the time. Last week, we went to walk in and there was trash all over the outside. I told my wife I felt like asking for a broom and clean it up myself. I don't understand why they can't be more organize in this store.

I ran into a stranger in the store today and she heard me talking about this and told me she felt the same way. Line at the register could be full and employees talking where they could be taking care of the customers. I have been an assistant director, route supervisor, assistant manager at a rest and there is more playing than working in this store. The manager seem to fix right in with them. We left today and I told them that we would start doing our shopping somewhere else. Let me just say that the stores in Wedgefield, South Carolina and on Broad St is not like this at all. Thanks for listing.

I went into the store and shopped around. I picked up comet cleaner, 2 boxes of cookies, macaroni and cheese dinner, air fresheners, and soap.

I went to check out. The employee (male) was having a problem ringing in a debit/credit order. He called a female employee to help him and take that purchase to her register, so that he could ring my purchase up. Upon ringing in my order, the store phone rang. He answered it with a hello. He talked in his native language, which I believe is Spanish. The call did not seem to me as a business call, more like personal.

While he was talking, he took my money and tried to make my change. He hung up saying later (in English), he bagged my purchase into bags on the turntable. He put the comet cleaning product in the same bag as the macaroni and cheese dinner, he handed me the one bag with everything else.

He then proceeded with the next customer. With the bag of the macaroni and cheese w/ the comet still on the turntable, I left to my car and drove home. Only to find out I had only one bag. I called the store back .The same employee answered the phone. He said "yes your bag is here" my husband and I went to go get it.

The male employee was still there. No sorry sir or anything. He just gave us the bag. This is not the only trouble I've had in this store. I have had another. But this is the one I'm complaining about now. I would however want someone to look into this store. The people there are stupid. I am a retired sales manager of retail and I find this store and how it is handled rude and upsetting.

I selected Tidy Cat in the Pet Food aisle. The box was clearly marked on the shelf as Tidy Cat for $4.50. When I go to the register it rang up at $8.25. I mentioned to the cashier that it was clearly marked at $4.50. She said she would need to find the manager. I assumed the manager would make the price change. Instead she wanted to go to the back of the store to verify the price. I went with her and showed her it was clearly marked at $4.50. She said that couldn't be right. She then began walking up front to the register saying nothing. When we got to the front they were very busy as it was a Friday evening. After a few seconds she said the price is $8.25, did I still want the product. I said no, since she won't honor the marked price, I wanted my money back. She then said I would need to step to the back of the line. The line was becoming very long, so I grabbed the product from the floor and left.

I used to be a retail manager for over 10 years, and this was handled very poorly, and I felt disrespected.

I live in McArthur Ohio and usually when I shop here, my experience is great. But one particular employee really gets under my skin. She is always dirty looking and sometimes she seems like she's on drugs or something. She has also gotten rude with me on more than one occasion. I will not even go in if I know she is working. I usually just go to Family Dollar if I see her.

I went yesterday to the store in Portales and it was so messy and when I asked for help, the manager was rude and cussing.

I was visiting in Hannibal, MO and I stopped by the Dollar General in the Huck Finn Shopping Center to pick up a few things. I walked in and one employee bent over the counter reading the newspaper. When I did check out, two employees stood there visiting with each other. Neither looked at me, said thank you, come again, kiss my grits. This was dated 2/2/12 at 8:52 am Transaction no **. I used to live there, and it used to be a very friendly store. Is it new management? I am extremely unhappy with the situation. Compare it with Dollar General in KC - employees are always friendly and upbeat.

Every time I go to the Dollar General Store located in Albany, Missouri, your manager has been very rude. I am by far not the only one in town that complains about her. She has been at the register to check me out and the only thing she said was the amount that I owed. No "did you find everything okay?", "hello", or "thank you".

At times you go in there and the music is strange and playing very loud. For instance, at Christmas time when most stores are playing Christmas music, this store was playing some strange heavy metal stuff with part of the lyrics including, "I want to kill God". I think this store is a great asset to our little town. It is a shame that your manager treats your customers in this way. I am getting to the point that I would rather drive 20 miles to Walmart just so I don't have to tolerate her.

I went inside a Dollar General store. I was standing behind a paying customer. I saw her give the manager a twenty dollar bill. He turned to talk with one of his cashiers, to answer a question about a coupon. He responded to her, "no, we don't take that one". The older lady was waiting for her change. He gave her change for a ten. I then said "she gave you twenty dollars. You turned around to talk with her. Can you count down the register? The other cashier said, "well we can make her wait, until we close the store" .I said, "yes you can, but she still gave him a twenty dollar bill". He counted his register to see if it was short. He returned to say, "no mama, she gave me a ten". I said, "no sir, she gave you a twenty". My concern with this is that she was his second customer in line. He said his register was $1.07 short. Either he can't count, or he is stealing old people change.

I bought a space heater. It was defective and I took it back. I was told of a no return policy on seasonal items and opened items. I was given a replacement heater, not a refund like I wanted. I took it back again with receipt in hand and was told no refund again and the box was not open this time. They referred to a small sign located next to the heaters. But it clearly stated a refund is due if unopened and returned with receipt. I feel like we, the consumers, should be informed before some purchases are made. I am on a fixed income and would have appreciated the refund. $30 is a lot of money to a senior.

On 1-30-2012 at 19:08, I went in the 4112 Asheville Hwy store. I was picking up a few school supplies and as I was checking out, the cashier was looking at my money as if it wasn't real, over and over. I finally asked her if she didn't have one of those pens that marks the money, and she responded that she didn't need one. Then handed me my change.

While I got my bag, she told me because of the things I have in my coat, then I didn't need to be back in her store. I took my jacket off, I said, excuse me, I didn't and don't have anything I didn't pay for. Where is your manager? Manager came but nothing was done. The manager's name is Stanford **. The cashier is Kierra?

The manager didn't give me the cashier's last name and said, he didn't have a number for me to call. The whole time the cashier was talking and saying things to me out of the way and in front of other customers. Mr. Stanford (the manager) did nothing or said nothing to the cashier while all this was going on and said, there was nothing he could do.

When you go in the store, there's always a line, because there's only one cashier. It doesn't matter what time it is here in Waverly, NY. Also, they leave shopping carts in the parking lot and in grass areas, so if you want a shopping cart, you have to get it from the parking lot, not inside, like most stores.

I fear for customer safety at the Dollar General store on Bagdad Rd in Leano Be Meder, TX. The store manager (Darren) seems to be mentally unstable and is very threatening. He came at me screaming, being verbally abusive and threatening me, all for asking him a question. I fear that he is going to hurt a customer or an employee if someone does not do something soon!

On January 6, 2012, I was in the Dyersburg Tenn. store at approximately 8:52 pm. When I started down isle I saw one of the employees named Christie kissing another woman. They were both women. When I got to the check I said something about it. She told me, "** you. I will kiss who and when ever I want," and then told me to kiss her **! And take my ** home and kiss my husband. I think this was very unprofessional for an employee and I feel she should be terminated. There was another cashier in the store and one more customer. The store is on Forrest St.

On Dec. 31, 2011, I was in the new Dollar General store in King George, Va. The manager was yelling at the cashier. She was telling her the same thing over and over. The manager was also on a reg. but was walking off from her customers to chew out the cashier some more. I asked to talk to the manager. She looked at me and said, "What do you want?" Not how can I help you? I told her as a manager myself, she should not be yelling at workers in front of the customers. She then yelled at me, "I am not yelling".

I don't know what the cashier did but that is not how you handled the problem. This is not the first time I have seen this happen with this manager, it is the third time. She may be a good manager in other areas as this is a new store and it is clean and well kept. But she needs more training on how to treat people. If I worked for her, I would have walked out long ago.

This is in regards to the Dollar General sale (buy one get one free) part of the present holiday sale that ends today, 12/23/11. It should have been explained that when different priced items were purchased, they would need to be paid for separately to achieve the savings that the individual actually perceived.

Because of this sale event and being on a fixed income, my elderly mother and 2 of her friends went to the Dollar General location to purchase presents. My mother, as well as everyone else who took advantage of this buy one get one free sale, has the mental perception that (buy one get one free) means just that. They do have a disclaimer in the ad that states (equal or lesser value). But for most people, it only reinforces the perception that if they get 2 items of the $22 rack, that one of those items will be free. And if they get 2 items off of the $8 rack, one of those items will be free. But because of the programming in the store's check out system, that is only true if they pay for those items separately and not in combination with the two cheaper items. The store's checkout system will automatically ring up the cheaper items as the free items (because of the lesser value part of the disclaimer) when they are purchased together on the same transaction.

My mother's actual purchase yesterday was for 6 of the $22 sweaters and for 6 of the $8 children's outfits. Her perception, as well as everyone else's that took advantage of the sale, was that 3 of the sweaters and 3 of the children's outfits would be free for a total savings of $90. But that was not the case because she paid for the items all at once. The checkout system applied the free side of the 12 item purchase to the six cheaper $8 outfits for a total receipt savings of $48, not the perceived $90 savings that she had.

Had my mother known how the checkout system was programmed, she would have separated the items and paid for them on separate transactions. Then, she would have saved $66 on one transaction and then $24 on the other transaction for a total of $90 between the two separate purchases, and not lost $42 worth of savings. $42 is a lot of money for a woman who only receives $460 a month from her SSI. Heck, that's almost %10 of her monthly check lost because she wasn't aware how the checkout system was programmed to apply the discounts.

I spoke to management at the actual Dollar General location over the phone this morning about this matter. I explained what my mother purchased. Even the Dollar General Store management's perception of how the sale worked was the same way as other consumers and my mother's was. They thought that the checkout system was set up so that the items, since bought in an even number, would ring up at $11 each with $11 dollar savings each for the $22 items, and that the $8 children's outfits would ring up as $4 with a $4 savings each for the total savings of $90. Even them, they were not aware that the different priced items would have to be checked out on separate transactions to achieve the perceived savings. In the actual store location's defense, they informed me that the Dollar General Corporate office sends down the programming for the checkout system, and that they have no control over the setup.

The store management was very nice and even offered to let my mother return the items for a refund. And then, she could repurchase them again but on separate transactions to achieve the perceived savings. But unfortunately for us, my mother had already wrapped the items and tossed the receipt away. So, it's a lesson learned on our part. But when considered as a whole, the American people probably spent millions of dollars more than what they perceived during this event, because they were not aware that they needed to pay for like priced items separately.

And the saddest part is that the biggest majority of the population, that was out more money this holiday season because of this lack of knowledge, were more than likely lower income and a lot of those, the elderly (like my 72-year old-mother) who didn't know how to checkout to actually receive the perceived savings. Most of these individuals are already trying to stretch their limited funds.

I was hired in September of 2010 as a cashier in Hartwell, GA. I transferred to Ila, GA in April of this year. My college education is in Business Management, and I was an assistant manager at Family Dollar before I moved to Georgia and accepted the position with DG. Before I was employed, I was DM for a wireless company for 7 years. I also gave short seminars before the main speaker, and my seminars were entitled, "Getting 110% from Happy Employees". While employed for this wireless company, we received many awards for excellence in customer service while taking one of my stores number one in the state of South Carolina. The reason for all this information is simply to let you know that I know what I'm talking about here, and I'm not some vindictive 18 year-old. Now, here's what has happened.

I was hired as a cashier (needed a job) but promised to be considered for a key-holder position as soon as one became available. Unfortunately, Dave (Hartwell manager) had a heart attack the day after I started, and there were no promotions until after he came back in January. I volunteered for Phase 4 in February, and asked to be transferred to Ila in April. In Hartwell, before I transferred, the manager, despite my experience in customer service, management, and overall abilities, elected to promote a 19-year old female who was consistently rude to fellow employees and customers. This employee quit three months after being promoted. When I asked the DM to transfer to Ila, it was for two reasons. I lived across the street from the DG in Ila and drove 62 miles roundtrip to Hartwell, and the other reason was because I felt like Dave was destroying the Hartwell store. The stock was sitting in the back, the recovery was terrible, and there was constant chaos there. Now, on to Ila.

Barbara is the manager in Ila, GA. I asked for the most hours I could get and came in every time she needed someone. I also worked in Carnesville, Bowman, and Danielsville to get more hours. Every place I worked wanted me back. Barbara herself told me I was her best cashier, and that the 'girls' all learned a lot from the way I interacted with the customers. I had customers singing songs when the lines got long, customers bringing me pulled pork plates, sweet corn, eggs, tomatoes, working on my car, etc. I brought things in to my customers, knew all their names, cared about them, and they about me. I was told by Barbara that I was too friendly, and that I needed to get customers in and then get them out! This isn't the way I was taught. I have always believed that without happy customers, you have no business at all.

In October, a cashier who was hired 9 months after me, started to be trained as a key-holder in Ila. After working my tail off, volunteering for everything there was, never missing work, or ever being late, and being the best cashier Barbara had, (her exact words to me) this was not only appalling, but another slap in the face to me. When the DM visited the Ila store on November 11, 2011, I asked him if I was close to being promoted to a key-holder position. His immediate reply was, "No, you're not close at all." I was stunned. I asked why not, and he said that it was my productivity. I said this is all news to me, and he then said that Barbara and the two of us needed to talk. We went to the back of the store and began our conversation.

They both said that neither one had discussed anything about me in over 4 months. Barbara also said I was her best cashier, and I had not been given any other duties to do. I closed about every night and was always on the register. None of this was making sense to me. I also asked Paul why I was still listed as part-time, despite averaging over 30 hours a week for several months. This affected not getting paid for any vacation time. I had requested this information on numerous occasions for months. No one would answer me, or even try.

The DM then exploded and said I was manipulative and trying to talk to other stores about transferring. I already told Barbara I wanted to transfer to get promoted and she was fine with it. The protocol to transfer was exactly the same as when I transferred to Ila. Once again I was speechless. He then said, and I quote, "You will never get ahead at Dollar General, and you may as well look for another job. This conversation is over!" He was very irate, red-faced, and totally out of control. Even Barbara came to me later and apologized on his behalf. After he left the store, he called Barbara back immediately and they had another conversation about me. Enclosed, who will find the exact e-mail, time-stamped 11-11-11, about what I knew was going to happen after the DM's embarrassing loss of control.

On November 18th, I was fired. They said I lost a check made out to DG from November 16th--five days after the DM's threats. I demanded to see the video of that transaction. I watched it 5 or 6 times and not once did I see me give the check back to the customer. Simply put, I didn't lose it. Many times checks are 'lost' when the deposits are reconciled at night, and they are found the next morning behind the register, stuck under a drawer, or something. There is no doubt in my mind, Barbara found that check, tore it up, and used that excuse to fire me. In fact, another employee told me that Barbara was dancing around the store and happy, and saying that she 'got me' because she couldn't find that check. No doubt, after the DM told me that regardless of how hard I worked, or what I did, I would never get rewarded for it, he knew I now had to go. The DM sealed my fate the day he lost control, and I'm the one who paid for it by getting fired.

The day I was fired, another cashier and an MOD were crying uncontrollably to see what was happening to me. When news spread of my firing, there were three customers who immediately said they would pay the check. Customers were outraged and upset and they still are. There have been several references to Occupy Dollar General, and unions are needed, etc. Customers and employees from several DG's have used this prolific display of bullying from Caruso to now contact me about other issues and concerns going on at several different Dollar Generals. I have decided to pursue this with the determination of a politician.

If turned down by unemployment, I will request a hearing; and if turned down again, require another hearing provided under the law concerning everyone involved. I will subpoena the video tape of me, and the video tape of the next morning when Barbara arrived. The internet is also a victim's best ally. Other employees, in several DG's are afraid to say things, because they fear for their jobs. No one feels they can trust the DM at all. Customers are coming to me and asking what they can do. I just tell them to pray for my family and to call the number on the receipt to complain. Every time I go to the DG in Ila, people are hugging my neck, shaking my hand, and telling stories about Paul and Barbara. It's truly sad.

The DM is a snake. I know he walks 10 feet in front of you, making sure you only see what he wants you to see, but if you really wanted to see how the stores are running, come in unannounced. Paul even goes to the stores the day before you get there to make sure everything is covered for the next day. What good is that going to do? Of course everything will look good, and then go to hell the next day. Paul purposefully avoided Hartwell for 6 weeks, knowing it was tanking earlier this year. And speaking of Hartwell, the manager over there lost two checks, but I see he is still there.

There are so many more things going on in these stores, but it's obvious that DG doesn't care. All they care about is the money, and not about the damage management can, and likes to do, against the hard-working people who truly make your stores run properly. You need to make radical changes to improve employee relations and bring back to Earth some management people. You had a great company, but it's being tarnished every day by the likes of the DM and Barbara and some others who only care about themselves.

If there was ever a case to occupy something, it is DG. Your profits are up around 35%, and yet DG continues to reduce hours and every employee lives in fear of Caruso and of losing their jobs--on a day to day basis. To tell an employee that they should look for another job, then get fired a week later is more than suspicious. It just goes to show how arrogant management has become. Paul is not as untouchable as he may think. We need to stand together for justice vs. this company. My e-mail is **. Is it time to Occupy Dollar General?

I was working at DG in Flora, Illinois. On my first day of work, I was physically pushed by the lead cashier named Linda. I turned complaint over to store manager, Arnie **. He stood up for her and said that she did not mean to do it. I turned a complaint in with DG human resources and they conducted a formal investigation. I also turned in a complaint to the Flora Police Department. After DG conducted a formal investigation, I received a call. The district manager called me and said that they verified my complaint. He said that my job was still available at that location if I wanted it.

I asked him if I would be working around her. He told me yes. I told him that I did not feel comfortable working around someone that had done that to me but I was willing to transfer to another location. By working with her, I feel that it would be a conflict of interest. He told me that there was no other positions available right now and that I would be immediately removed from active status to nonactive status.

Why am I the one that is having to pay? I am not the one that did something wrong but I am the one that is paying for it. Again, it would be a conflict of interest for me to work around someone that did that to me. With an income of $500 a month, it is too expensive to hire a lawyer. But I have been wronged by this company.

We went into store and saw ad that said that day all toys with yellow star were 1/2 off. We ask a clerk about it and she showed us a toy with the yellow star. We proceeded to pick out a few with what we believed to be yellow stars. We took to register where cashier ran up all our items. While she was ringing them up, I noticed that the big blocks were ringing up at regular price even though they had and we saw as yellow stars.

We brought it to the cashier's attention and she called out across the store to her superior that she had an over ring. The management woman asked her what it was about, again, from across the store. Cashier replied that it was on blocks that were part of the yellow star sale. Without coming up, management replied that those were gold not yellow. She came up and said they were not part of the sale even though they were displayed with the yellow stars. I told them I would not want the purchase, so they took them off my bill.

I questioned the fact that the yellow and gold stars looked the same to me. I can not believe that you have a yellow and a gold star on the toys price tag. I saw blue and I saw yellow. I won't be buying anymore toys in the Dollar Generals for Christmas since I can't believe what I see. I believe it was a bad way to sell toys. I felt I was being tricked into thinking I was getting a sale. If I hadn't been looking, I might have gotten them home before I noticed the problem. I wanted the blocks but after I felt I had been tricked, I didn't want to buy them. Making sales so complicated only causes resentment and the feeling that the store has cheated. I am sorry your company has such a policy.

I worked for Dollar General for a year and it was all good at first till we got a new manager. This manager does not deserve her job. I was a 3rd key over there and put up with the crap for so long because I needed a job.

This manager is a liar and a cheater. I got accused several times of stealing and when I told her to investigate it, she didn't want to. She asked me to put money in the bathroom and she would go find it. She has had me lie to the DM for her. She sits outside almost her entire shift and talks on the phone and has everyone else do their job. She clocks people out early not letting them get paid for their work. Every time I went to count down a drawer, she had me clock out. She had me run to the bank on several occasions to drop a deposit and was told by her that is not my job and I better never tell anyone because she would lose her job.

So much more to complain about and I will take this information wherever I need to to get some answers. Oh not to mention, she never gave me my raise for my promotion which caused me to quit. Now, I cannot find a job anywhere because this woman is telling lies about me. This is a poor excuse of a manager and I hope one day she has to answer to a higher power and they are not going to be pleased.

I have been working for Dollar General for a bit over a year now as a cashier. Besides hating DG with a passion, I have a legitimate complaint. Several months ago, I was promised a position as 3rd key, as our old one had been transferred. I took my drug test, and as I was waiting outside the clinic, I was picked up by a manager and told the DM "knew" I would pass it and to just come and get my keys. I had no real training, and started opening by myself very soon. I was only shown the bare essentials and expected to figure things out for myself. I did my best with no screw-ups, so I guess that was okay.

After having worked as a key holder for a few months, I go to looking at my paystubs more closely and see that I never got my raise! When you are promoted to key, you are supposed to get a 25 cent raise. Yes, that's right, a whole twenty five cents. And yet, I never got mine. It was my fault for not checking my paystubs sooner, I know, but I'm sorry for expecting the company to not do something illegal and to have had any trust in them (especially considering the fact they assume every customer and employee alike are all stealing from them).

By this time, the DM that let me have the keys had been fired (but not because of this) so I had to take this up with the new DM. he informed me that the company couldn't give me back pay. He also told me that there was no proof of my drug test! I did indeed take one, I went with all the papers the company gives you, and I was picked up at the clinic by a DG Manager. And yet, there is no proof. I assume the old DM did something wrong here; maybe she didn't process the results; I don't know how it works. All I know is that I did take one.

Well, I figured I could just take another drug test. (Not sure what the point being anymore since I was informed I would not be paid for my work) our store didn't have any of the required papers, so I would have to wait until we got some more. And all this time I'm working without getting paid for it while they run around making up excuses. I got the papers at the other store last time, and they were actually the papers for our store, so I knew that should be ok. But apparently I had to wait for our store to get some anyway.

A week or so later, inventory takes place. Right after we finished with inventory, literally the day of, (which I guess only a fellow employee would understand what exactly that entails) I am called into the office by the DM and my manager. I am informed that I still cannot get back pay, and am also informed that I can no longer be a 3rd key. Their reason for this is that I do not have a car to take the deposit to the bank. That would be fine, except I was already promised a key when everyone knew this earlier. I was even given the keys when everyone knew I didn't have a car. I didn't know I needed one - I was told it would not be a problem earlier. I felt tricked, like once I found out they weren't paying me, they had to cover their tracks and get rid of me. Not only that, but the deposit had been taken to the bank by cashiers before (which is not allowed) and had even not been taken on days i didn't work. Every day that I did work, it was taken to the bank by the manager for me. It had never been a problem before, so it was all very suspicious that they conveniently point it out now.

So, I lost my key, never got paid for what I did work because car or not, I still did the key holder's job (opening/closing etc). Oh, and get this: even after I was demoted back to cashier, I was still left alone at the store while the manager went to the bank. Just like when i was a key. Except it's not allowed for a cashier to be in the store alone. It's all so wrong! The manager has even sent her boyfriend to the bank, and he is not a DG employee. That is definitely not allowed. Another employee who was recently promoted to 3rd key has also not gotten her raise yet... I wonder why, considering she also took her drug test. I wonder what excuse they will use on her. And another employee is not getting his vacation time as a key, when that is also part of the promotion.

All this doesn't even begin to cover why I hate this company. Never mind being expected to work 2x as hard as any other store for 1/2 the pay or even working extra hard and taking on extra responsibility for no extra pay at all! They couldn't even spare me a quarter raise. Not a 25% raise, a 25 cent raise. And then I'm punished for their wrong doings. If you didn't feel like reading all that, know this: This company is scam. All they do is lie and try to squeeze as much money and work out of their employees as possible. Please do not give them your business, they deserve nothing.

The people in the Dollar Store in Iowa City are very nice and friendly, and are helpful, too. As for the post of the woman whose child was rudely bouncing the ball in a store... really? Do you have any idea how annoying that is, and rude? He hasn't hit anything yet... yet? He is two. Trust me, it's bound to happen. The balls are set there - because they are like any other box store - on a planogram. It is required. She has no say if they have them or not.

So do you buy the ball every time you are in there? Or do you let your kid bounce it around, use store property, and put it back now as a used product? Then what if it bounces in the food aisle and knocks over a glass container of spaghetti sauce? You aren't allowed to clean it up because every store has its OSHA regulations, and the employee can get fired for letting you clean up something you can cut your hand on. So guess who gets stuck taking time away from getting work done because you allowed your kid to bounce an annoying ball? It drives me crazy when people have zero control of their kids. Crazy. They ruin the shopping experience for others because their kids just can't behave. You are teaching your kid to grab whatever doesn't belong to them and use it all they want. So lay off of the employee; she is only doing her job.

My boyfriend and I received a coupon on our receipt after spending $83 on merchandise at the Vermilion Dollar General that stated, if we were to come in on Saturday, November 12, 2011, we would receive $10 off of our purchase of $30 or more. The coupon stated that it includes a number of items and the total had to be pretax. It did not state it excluded anything. We spent $68.14 pretax for a total of $71.18 after tax and was told by the cashier that all day long the coupon "wouldn't take and she was unable to override it" and that nobody who entered and bought the total amount that day was able to get the promised discount. I believe this to be false advertising.

We went to the store specifically on Saturday instead of Friday as we had intended in an effort to save the $10 and were not reimbursed our promised discount, along with all the other customers who purchased the specified amount.

I had a nasty associate from the Dollar General her name is Samantha from Tipton, Iowa insulting me and using the "F" word. All I needed was help to get something from the top shelf, a toy item, for my granddaughter. She was so upset on helping me to get it down and went ahead and called me names. I did not expect this at all and this is a big disappointment.

My child, who is handicapped, has been coming into the Dollar General store, located at ** Birmingham, AL 35208. She was told by the Manager of the store, a male, that she couldn't come back into the store, because she was too slow. I started to come back, and literally curse him out, but I knew that would only add insult to injury, so I'm writing this complaint in efforts that something will be done, in regards to the rudeness and discrimination of a handicapped child.

I've never been so humiliated in my life, and I will never shop at this store again. I've gone to this store many times, and since this gentleman, by the name of Duncan, has been the manager, the service became awful. He's very unprofessional, rude, and talks to customers any kind of way. I feel bad for the people who have to utilize this store, without any transportation, or the elderly, or for that matter anyone with a disability, to have to endure such harsh and rudeness, because of their inability to do what he thinks is not good enough for him .

I pray someone will look into this store manager's actions. He's had plenty of complaints. Each week, there is a different crew member, which should send an indicator to corporate that there's a problem with the huge turnover rate. He has no respect for anyone, not even himself. He doesn't even assist the customers when they come in. That's just poor customer service, and awful management skills.

I really wish this could be addressed. A secret shopper needs to just go into the store with Dollar General, and see the type of unprofessionalism, from him as a manager, you'll receive. I don't need you to contact me, I need you to take action, because with this type of behavior, you are guaranteed a criminal law suit.

We entered the store around 8:55, picked up 4 essentials - paper towels, paper towel holder, and toilet paper. As we were picking up our last item (light bulbs), we had 2 employees say the store was closed and the time was posted on the door which I felt was very rude. So we left our buggy sit since they didn't have a minute to check us out. Your store lost $30 for this visit and much more because we will not return in the future under any circumstances.

I was at the Dollar General in Ellijay off of Chattsworth Hwy when an employee named Debra was very rude to me by telling me that I wasn't gonna come in the store at all. I thought as along as you shopped there, they wouldn't mind how many times you come in there. I have seen people come in many times a day but apparently she doesn't want them to get any business because I have recommended people to come shop there but until that is resolved, I will stop shopping there and recommending it to people. I thought they would be nice to the people who shop there; I guess I was wrong. Its bad enough that some of the employees act like they are on something. I think they need to start drug testing some of their employees.

I will never shop there again and I know people who do and I will tell them about how rude they are to people. If anyone asks me, I will tell them to not to come at that store if they want to be treated right.

I go to our newly remodeled Dollar General about once per week. Each time I go, when I have my children, I am told that my two year old son needs to watch the ball he is bouncing so he does not break anything. This is plain rude. My son has never broken anything, nor has anything fallen off shelves due to his bouncing a ball which he, at two years old, is very capable of retrieving out of a bin that is at his level.

Gee, I wonder why this item is placed at this level. Hum, not a lot of thinking needed to come to a conclusion on this one. I just wanted to voice my frustration with the manager at the Dyersville, Iowa store's manager. My only contact with this woman - ever - and she tells me to mind my children, in not so many words. A little respect goes a long way. It sure was nice while she was gone during the remodeling of the store. Perhaps the powers that be should consider replacing her.

I went to buy some items during my lunchtime on Oct. 21, 2011 at 12:56 pm at Hidalgo, TX Dollar General at 225 W. Brady Dr. Your manager (Ella) assumed I was stealing. But when she confronted me, I had nothing, absolutely nothing. She confronted me in front of your personnel and a customer from the store. Do you know how embarrassed I was? Does your company teach your managers how to handle an issue like this? It's because she wasn't professional at all. I well be seeking some legal advice to see how we can handle this matter. Could you please address this issue with your workers on how to handle further issues? I feel so embarrassed and she made me feel ashamed of myself. I didn't even have my lunch because of the way she made me feel.

After reading over some of these posts, it's crazy. Most of the posts here have terrible grammar/spelling, proving that most of you are ignorant, among other things. Some of you are just plain **, judging by the complaints that you've written. I mean it's kind of obvious that you wouldn't be allowed to take bags of stuff or backpacks into the store. You have to leave it behind the register. I work for Dollar General and while I hate it with a passion, I hate stupidity even more. However, some (and by some, I mean maybe 1/10) actually make valid claims.

Yes, some employees are rude and some managers are worse. Managers get away with this because there, technically, is no corporate phone number. They really aren't lying when they tell you this. All information managers receive from corporate is through the DG computer network/emails. Yes, food and detergents are transported together on a truck but a majority of it is separated into different rolltainers. Only about 5-10 boxes of food per truck are on detergent rolltainers and that's because the truck drivers just throw the boxes on top of anything if they fall off the proper rolltainer during transit. Seriously though, if your complaint is full of sheer stupidity, please do not post it. I know the post was a year ago, but I can't help laughing my ** off at the lady who posted about how DG employees should at least graduate high school because she thought a quarter dollar was an actual dollar (the employee was right in this case, it represents a quarter of a dollar).

Their checkout person didn't want to take my DG coupons and the MF coupons together. Then he called the store manager and the manager also said no. I pulled out the coupon policy from my binder and showed them their policy.

I am a store manager for this company and have seen quite a few things that many of the people have claimed to be accurate. I have seen most of these things with my own eyes. Unfortunately, I am scared to say too much because of the dirty deeds that are done. I will start posting only things that happened to me on a weekly or daily basis.

If a customer comes in and wants to return an item that was a high dollar item, the person that was forced to do that return is also held accountable for a possible shrink issue. This means that if that person only rang up a total of $100.00 and the return was $40.00 then they are wrote up for having too many returns.

My son has autism and is having some problems in one of his classes because of the heat. I went to Dollar General in Sioux City Iowa on Gordon drive to find a small fan for his classroom. The cashier was very helpful but was unable to find one but told me she would ask the manager when she was free.

I saw the manager walk into the backroom and when I got to the door, I saw on a shelf the perfect fan. When I inquired about them, the manager stated that she would have to get a ladder and it would be too much trouble for her to get one. Really? Too much trouble. When I left, the cashier asked me if I found what I was looking for and I shared with her what I was told and she offered to get me one but I told her no thanks, I didn't want her to get into trouble.

I will never go back. I took my business to Menards.

The Dollar General Store in Welsh, LA 70591 is so cluttered and the lanes are filled with boxes. You can't even go down the lanes and what really pisses me off is when you ask the employees to help find something, they either have an attitude or they plain out tell you they don't have it to avoid getting off their lazy ** to go look through all the mess. I have never been to such a messy store. I rather burn gas and go to Walmart in Jennings, than spend all day trying to find something in there. That store has never been that bad and it is an outrage. I feel sorry for elderly handicapped people who have to push through the lanes like that. Don't you think that's a bit dangerous on their part? Something needs to be done!

I have been shopping at Dollar General for 13yrs; I sometime visit your store three to four times a day. I have never had a problem until October 2, 2011. After church, my daughter and her husband along with three of my grandchildren went to your store to pick up a few items for our Sundays dinner. While shopping, your associate (Tammy) in a loud voice says, "If they but anything in their pocket, I am going to call the police." When they returned home, I could tell that something was wrong so I asked what happen and they told me the statement Tammy made.

When they finished, I in return call the store and confronted Tammy about her statement and she began to get loud on the phone and started saying, "bye, bye, bye" and hung up in my face. I got in my car and went to the store (I only live around the corner from the store). Upon entering in, Tammy was waiting on some customer she turn towards me and I asked her why did she hang up in my face, we swap words and she picked up the phone called the police. She told me that she had my grandchildren on tape stealing and why was I worried was I putting things in my purse, my reply was, "while you are calling the police, why don't you tell them how you have asked my daughters when they come in the store to sell you some of their food stamps and how you and your husband have asked my son to get drugs for you and him." She began to say that she have passed three drug test and I said that anyone can get someone clean urine and pass but what about a hair follicle because they go back years. I also asked her, "if you have them on type then I need to see that tape because if they are stealing I have a big problem with that (you see I am from the old school, I don't believe in sparing the rod) my husband work too hard on multiple jobs to take care of us, so stealing in not something I promote."

By this time she was still talking to the police giving them the plate number of my car, I told her she didn't have to do that and gave her my name and address. Upon leaving the store, a customer followed me outside told me to calm down and advised me to contact your corporate office. Also, that day I was criminal trespass from the store. The next morning, I called the store and talk to Shelia and I apologized for the confrontation that happen in her store between myself and her associate. Shelia has never been anything but kind to me and my family, I have nothing bad to say about her on the other hand the associate Tammy is very ignorant, loud, annoying and a lira. I was always told that the one who holler the loudest is the one you might need to witch.

Considering what I have been in the store on many occasion where she have told me how she have so many sale item in the back for husband to come pick up. I have worked in retail for 20yrs and more and I was told that back stocking was against store policies but of course all stores don't have the same policies. On Monday morning, I called your corporate office and the telephone operator connected me with a young lady whose name I cannot remember at this time she took my complaint and told the district manager would return my call as soon as possible. On Wednesday October 5, 2011 at 5:10pm, I received a call for a young man identifying himself by the name of Danny **, the district manager of Dollar General Store #10683 Freeport, TX. He explained to me that he had viewed the tape and he did not see any of my grandchildren stealing and he said that they were unruly and if he had been in the store during that time, he would have asked them to leave his store and I replied that would have been alright with me because I don't approve of them acting that way. The whole time he was talking to me his focus was more on the way my grandchildren were acting instead of his associate hanging up in my face having me criminal trespass and falsely accusing my grandchildren of stealing publicly.

My family and I have decided to file a civil lawsuit against your store and associate for defamation of character and slander. These children are young and should not have their character torn down by anyone. In my research, I have found that this is not the first time a Dollar General associate has falsely accused a customer. There was a incident in El Paso, TX, where a young man and his family was humiliated with the police coming into their home falsely accusing him of stealing mp3 players, at the end the young man had receipts for his merchandise. I have never in the 54yrs of my life known any retail store to allow their associate to treat customers this way and still be employed by them. I will be informing my family and friends not to patronize your store because certain customers are not treated equally as others.

Last October 1, 2011, I went into Dollar General to purchase some items and I was disappointed because I didn't find what I wanted. There was a person walking around doing nothing but pushing carts around the store and the cashier was at the counter. There were a lot of customers including myself. When time came to check out, the cashier was holding my items and I asked her why was she still holding them. She said there were no more bags in the store and had to buy the Dollar General Bags to put our merchandise in. I got a chronic migraine suddenly, and the rest of the people behind me couldn't believe it either. If there weren't any more bags left she should have told us when we got to the register or something. It just messed up my whole day.

There was about 10-12 people standing, including myself, when Kathleen walked by us. She said that we could go over to the other register and she would be right there for the next five minutes. Me and about four other people watched her walk around the store and out instead of helping us. At that time, both registers had long lines. When she finally got to us, I asked for the corporate number. She just rolled her eyes at me so I asked her again for the corporate number where I can file a complaint (I never told her why). I never got a response and she just rolled her eyes again as she started checking out my stuff. When she told me my total, I asked again for the number. She said that she didn't have it. When I asked if I could do it online, she said that she didn't know. This lady is supposed to be the store manager at store #1215, which is located in Holts Summit, Missouri. She is very unprofessional and has a poor attitude.

I walked in the Dollar General which is located in Memphis, TN. 2245 Lamar is the address. A young employee approached me and stated that I was to leave my purse up front because big purses were not allowed in the store. I have my social security number, checks, credit cards, etc. in my purse so I didn't feel comfortable leaving my purse with someone I didn't know. So, she told me to take my purse to my car. Yet and still, I have valuables in my purse and I never leave my purse in the car, so I asked for a manager. The assistant manager named Erica approached and stated that it was okay for me to keep my purse.

So, I continued my shopping and the younger employee was following my every step. I asked her if was she watching me, and she stated "if that's what you want to call it! " I was very embarrassed and offended. I then proceeded to check out and asked Erica for her manager and the corporate phone number, they did not want to give me the corporate number and I was given the store number where I was located. Erica stated that the manager will be in, the following morning. After I left, I googled the customer relation number and called and left my complaint with a customer service rep. I was very upset and regretted my purchase, so I gathered the items that I bought and returned my bought items to the store. Then Erica stated "oh, by the way, you are not allowed in this store anymore". My statement was "Really?, what did I do wrong? " And she stated that I was keeping up trouble. Is this discrimination because, I felt that I was discriminated against. I'm so upset, I wish I can sue Dollar General for humiliating me like that.

The store on Center Avenue in Janesville, the employees are not very friendly including the management. When you walk in and three are standing around, no one says good morning to you or even hello. When you checkout, you never get a "thank you", "goodbye", "kiss my **" or whatever. I spent a lot of money there. Well, at least I used to. I was in there about an hour ago and spent almost 50 bucks and I never even got a hello, just a complaint that their manager was supposed to be on lunch or something.

This is probably a more serious complaint. The food at DG is transported without any partition/barrier against detergents, etc. It is not how the food is stored in the stores, I don't think, but how it is transported. Most of the time, these chemicals can go undetected to the palate, but more often than not, you can taste the awful detergents, chemicals, etc in the food, and I feel that even if there is not an overtly bad taste, there is still an excess of unwanted and unhealthy chemicals in the food and we are ingesting them. We are going to have the food tested in a lab for excessive amounts of chemicals, etc. Dollar General has some competitors who may be causing this to happen, so they really need to crack down on who is doing this. I know they have tried, but it is getting worse/same. If anyone wants to join in a suit let me know on here, please. Thanks!

This is probably a more serious complaint. The food at DG is transported without any partition/barrier against detergents, etc. It is not how the food is stored in the stores, I don't think, but how it is transported. Most of the time, these chemicals can go undetected to the palate, but more often than not, you can taste the awful detergents, chemicals, etc in the food, and I feel that even if there is not an overtly bad taste, there is still an excess of unwanted and unhealthy chemicals in the food and we are ingesting them. We are going to have the food tested in a lab for excessive amounts of chemicals, etc. Dollar General has some competitors who may be causing this to happen, so they really need to crack down on who is doing this. I know they have tried, but it is getting worse/same. If anyone wants to join in a suit let me know on here, please. Thanks!

I was working there for 5 days and was promoted as a key holder. Before I was promoted, I was told that I could have smoke breaks. After 2 days of being a key holder, I was yelled at by the assistant manager for smoking on the clock. I was given permission by the store manager. I was not told that I could not wait on family members. But I got yelled at about that also. The store manager can smoke whenever he wants, wait on family, and talk on his cell phone while dealing with customers. He says it is because he's the manager and can do whatever he wants. I think that is entrapment and double standards, and it is not right. If something is not done about this, I will file a lawsuit for the entrapment part.

When I was working with the manager, he asked me to go outside and smoke cigarettes with him. He said that was fine, that I could do that. Then, he turned around and had the assistant manager yelled at me about it. My father has heard him say: "It is fine. Just don't get caught on camera." There has been a big turnover in employment due to this manager. And it has the highest theft rating in the district. Maybe the head office could get videos like I have of him, smoking and being on his cellphone, instead of inside the store doing his job. Dollar General wouldn't lose so much money on this store. This manager has got to be the lowest life on earth. He has everyone else do his job and he gets credit. I'm going to post this all over the internet until someone from main office gets up off their ** and does something about this store.

I was working there for 5 days and was promoted to key holder. Before I was promoted, I was told that I could have smoke breaks. After 2 days of being key holder, I was yelled at by the assistant manager for smoking on the clock. I was given permission by the store manager. I was not told that I could not wait on family members. I got yelled at about that also. The store manager can smoke whenever he wants, wait on family, and talk on his cell phone while dealing with customers. He says it is because he's the manager and can do whatever he wants. I think that is entrapment and double standards. It is not right. If something is not done about this, I will file a lawsuit for the entrapment part.

The store had just opened and the door is broken so I pushed the door and walked in. There was no one at the register. I just went in and started shopping.

As I walked up to the dish soap, I overheard two people having a conversation about a raise in pay. One of them told the other one, "We would be able to have a raise if all the ** would stop stealing from the store."

I am a black person and I have never stolen anything in my life. I then cleared my throat so they could hear me, they both walked out of that room looking very shocked. I asked them why they would say such a thing and they said, "We didn't mean you." It doesn't matter. It was wrong to say.

I left my cart and haven't returned to that dollar general or any other Dollar General. I was a customer there for years. They had no idea I was even in the store. They cost Dollar General quite a bit of money that day. My daughter just got her first apartment and I had at least $300 worth of merchandise in my cart. They really should be more careful about what they say because none of my family or friends go to Dollar General stores anymore and that's a lot of people and a lot of money the store is losing.

Fawn is not very bright. I am a cashier at a DG and get this all the time: You, the customer, should peel the coupon off the box and hand it to the cashier, otherwise they may not notice it! I realize this is a daunting task for some shoppers who may be mentally challenged.

Also, in regards to the $5 discount coupons for purchases of $25 dollars, I'll let you in on a secret. The coupon is meaningless; the coupon itself instructs the cashier to throw it away after use. Think of it more as a sale/promotion. You can't expect to have every sale or promotion for a given store to be available any old time you choose.

I have been shopping at the Dollar General store for years. I've refused to shop there now, because of the store manager, Leslie. She is rude and her uniform is nasty. I like the store better when Brenda and Mike were in charge. They were friendly and always made sure the customers were helped.

Now, I find out that Mike was fired because he didn't put a trash bag in the trash can. Really, I think you should have left the store with who was in charge then, but i know it's not going to happen. So I'll shop elsewhere.

Dollar General should be ashamed of themselves. Their employees at 601 N. Commerce have had to work in a store with no air-conditioning for over five weeks now. Every time I go in, I feel so bad for them. The floor fans they are using blow hot air around. The customers are walking around sweating. The sweet employees manage, somehow, to keep a smile on, but excuses are no longer working. The management at Dollar General need to get out of their cool offices and do something about this problem. It's 110 degrees outside. Wake up.

Dollar General has corporate offices here in Ardmore, OK and a huge warehouse, yet they cannot manage to get the air fixed in a small store at 601 N. Commerce. The conditions at this store are inhumane. I wouldn't allow my dog to be treated this way.

I am a shopper of that store for a long time and all of its employees are very friendly. But the manager, who looks like he has a chip on his shoulder all the time, never smiles, and I don't like that. There was a lady there who I felt was good for the shopper. She was very nice and did a great job but was fired by the manager. If anyone needs to be fired, it should be him. I need this complaint to reach his boss.

Since Jane has become the manager, the employees are under constant harassment by her. She threatens everyone with verbal abusive and vulgar language. She has no knowledge of ethics or management skills! She yells, threatens and harasses the employees in front of customers. She has thrown items at the employees while yelling!

I find her extremely troubling and I think she is not an asset to the store. Her placement in this position is shocking. I have heard her yell at the employees and say she doesn't care who was suppose to do the "job", the person she was yelling at was told to do it even though that employee is working at the cash register or on another store job.

On July 25th, I had an accident concerning a fall over a tape display box that was left by an employee on the floor.

The store was very hot inside,asked a checker if the air was broken down? The reply was "no someone thought it was too cold in here and they truned on the heat!!! Only in there for 5 minutes, I poured so much sweat-looked like I steped out of the shower.Having the store that hot is dangerous for the public as well as those whom work there. Ederly,anyone with health problems and what about the food products...are they still safe to eat. There should of been a warning posted to the public or something.The frezzers/coolors -had water on the floor in front of them. Heat on in the summer time in iowa.

I walked into the store to get a few things. I walked over to the cosmetics and picked up some makeup then walked around to find my husband. We talked about buying it and thought it would be cheaper somewhere else so I put it down.

When going up to the cashier to check out, they accused me of stealing the makeup. The cashier told me to go get the makeup I had put down. So I did. As I was checking out, the cashier turned around and ask the manager, "Is she allowed back in the store?" Completely embarrassing me with the costumers in the store.

When I arrived home, my husband called the manager and told them he didn't appreciate how they handled the situation. He told her he would call corporate and hung up. Then she called back. I spoke to her at that time and she told me, "If he has the balls to call, he needs to have the balls to finish talking to me."

I asked just for an apology and she refused. She insisted that they had done nothing wrong. Later on, the manager called me back and told me that I should have just told them where the makeup was instead of running and hiding like a little girl, referring to me going to get the makeup.

The new Dollar General in my neighboring town (Wilson, OK) does not keep their shelves stocked with basic items, such as detergent. When the item was requested, were told "it is probably in the back." Get these people some help to keep the shelves stocked. This store was eagerly awaited and needed in Wilson, OK, and when we cannot find what we need it is discouraging.

You lose economically because I only go in for one item to see if the AC is back on and then leave as quickly as possible, rather than add to my purchases.

I had a tragedy on that Saturday; my grand son was hit by a truck. I had gone to Dollar General that Monday. This was going to be my stopping place. I stopped by to buy something to snack on. That sale manager was nice. So that Tuesday, I was going to be stopping by to get something to snack on to cool me down from the long walk down the hall from the hospital. This is so that I can eat and drive to my job which is 17 miles away. That would allow me to have eaten something.

I know that I want to have time to eat when I get to my job. I was going to, but some strawberry popsicle and the price that was at the window said $2.25 cent. When I got to the cash register, it rang up over $3.00 which I did not have. I asked her to go and look. She did that, but she said that the price was for the ice cream. She then moved two boxes of ice cream in front of the popsicle.

What did that solve? Nothing. She could have removed the price if the price was wrong. It would have ended that problem. She also asked why everybody is dumping on her. I went on and brought me some Fudgsicle. I told her that I was not dumping on her. I also told her about my grandson who was hit by a truck. She was sorry to hear that, but who wants to hear a problem at a time like this?

She was hateful; her attitude was all wrong. I called back that afternoon to speak with another manager, and she was that same person. So that's why I came here to file my complaint. If you step on a dog tail, ain't he going to bite or snap back at you? She should have apologized and said that she was sorry of the price mix up--anything other than "why everybody is dumping on her."

I did not put those prices in the wrong place. I have been in a store where the price was in the wrong place, and they charged what the price said and then removed the wrong price. Where was the smile? Where was the affection? Where was the consideration and the thoughtfulness?

Today, December 23, 2010, I made a debit card purchase of $16.61 at the Dollar General Store on Okolona Road, Johnson City, TN. Connie was the name of the cashier. I noticed she was licking her fingers to open the plastic bags, and I told her not to do that as it was very nasty. Who wants to handle plastic bags with saliva on them?

She used hand sanitizer on her fingers and put my purchases in fresh bags. When I ran my debit card through the machine, the transaction didn't go through. Connie told me to run it again. I did, and the purchase went through the second time. I always check my banking activity online every day. I noticed that I was charged twice for the same purchase at Dollar General. It was after 8:00 p.m. and my bank was closed, so I called the Dollar Store and explained what happened. I was told to bring my printed bank record and receipt in and they'd "take care of it". I don't like to drive after dark, but I felt this was too important to wait until tomorrow.

When I got to the store, I had to deal with Connie, who said she was the manager. She couldn't understand why I was charged twice and she didn't know how to get my money back. She called someone at home, who said I would have to go through my bank. The banks are closed until Monday due to Christmas. I was very angry and upset that I was told to come into the store, then when I got there I was told to call my bank. Connie acted like it was somehow my fault that the transaction went through twice. She didn't appear to understand what a Visa debit card is; she kept calling it a credit card. She also acted like she had never heard of online banking. I feel that I was given the run-around, that it was no big deal that I was charged twice.

The manager was very rude. The manager argued about using a store coupon $5 off a $25 purchase when I bought $50 worth of products. It was dirty and prices were rung up more than they put on the shelf. The bathroom was filthy and getting to it was impossible because of the clutter. They charged me for an additional product I did not buy. It was a terrible experience!

I had worked for your company in Iowa for 2 years and I loved it. I couldn't ask for a better workplace. I enjoyed it so much. I met so many people there. When I moved back to AZ, the customers would write me all the time saying how they miss me there and they hate not seeing me working there anymore. I'm a very outgoing person. I am a very dependable person and worked very hard at my job. When I applied at Dollar General here in Arizona, I was very excited to hopefully be working with the same company I had been back in Iowa and when I had heard I had got hired on, I was very happy and thrilled to be doing something I enjoyed doing. When I was hired on, I found that the new store I was working for was already six weeks behind in work. It had bothered me that they were that behind but I knew that a new manager was going to take over for the previous one and I knew that we would be able to catch up to those six weeks.

Soon after the new manager began working, I began to notice his foul mouth and his constant chewing of tobacco. I had brought it to the Assistant Manager's attention and she had noticed it as well. She had told me not to worry about it and that she was very good friends with the District Manager and she would bring it up to her. After that, I had started to notice more things like the safe being left open when I had opened the store. I finally had brought that to the Assistant Manager's attention. Then I had finally spoken with the District Manager about his chewing and foul mouth that is when she had told me to "Grow some balls and talk to him yourself." And "Well, I've never seen it." and "When I have problems with my boss, I talk to him about it,"

The day after that, when I came in, there was a pile of boxes behind the registers in front and I had begun to work on that because I knew that the District Manager was going to be coming in because there had been six hundred dollars worth of merchandise taken from us. I had thought the boxes were left there for me to take care of. I had been told to set a display of the shoes which I have never done before. I brought that to the Assistant Manager's attention. She laughed at me saying, "This is going to be fun." and that we would work on it together. After that, it was time for me to go home and I brought it to her attention that the shoe display wasn't done and it needed to be done that night and she said okay. I assumed that she was going to get it done.

When I came in the next day, both of them was ignoring me, laughing and talking among one another. The Manager walked up to me and told me that he wasn't **** happy that I didn't get my job done and that I better start working on it right now. I had explained to him that I had thought the Assistant Manager had finished it up and he told me that that is not what he was **** told by the Assistant Manager and I explained to him that I had never done it before. He had then thrown the book on counter and told me to get it done. Before I left, I explained to him also that the reason I didn't get it done was because I had done all those boxes that were left up front which then he told me that his **** was jumped by the District Manager, anyhow. After that, I had grabbed the book and started doing my job going by the book then I heard the Assistant Manager say my name and I thought she called me so I had went up front so I asked her what she needed and she didn't respond to me. So then, I had asked the Manager and that's when the Assistant Manager said that they needed a cashier and I was the cashier. So then, I asked the Manager what to do since he had told me to finish the shoes. He had then told me to figure it out and that I better get it done.

That is when I took off my badge and my keys and told him that I was done being treated the way that I was being treated at the store. The Assistant Manager started laughing and had said "Are you sure you want to do this?" and the Manager just stood there looking at me as I walked out in tears. I thought he would stop me and apologize for how he was acting. I was very shocked that he didn't. I had also thought I would have gotten a phone call which also never happened. I did have other issues with the District Manager that a vendor had seen when she had me in tears for what she was doing to me. The vendor had told me that I needed a very big raise or a break for what I had just went through. He had then put his arm around me and told me he was sorry for what I was going through.

I called the District Manager's boss to make a complaint on everything on November 5. I was told that it would be investigated and that I would hear something in 3 days. I waited a week, called human resource again and I was told that her boss was still working on it. On September 14, I called and told them that no one had gotten in contact with me in regards of the problem that's when I was given a case number **** and as of today, I still have not heard anything. There are other issues but those are the main ones. I have had complaints about the Assistant Manager being on the phone all the time and not resolving customer problems which I have seen for myself also. I am very disappointed that this was never followed up on and I really miss working at my job. I didn't think that I would have been treated that way and that nothing was done about any of the things that I went through while working at that store.

I have a complaint with the New Dollar General store in Natalia, TX. I went in to buy two loaves of bread and handed the lady 3 quarter dollars for a total of around $2.40. She looked at me like she was waiting for me to pull out more money, and I informed her that I'd given her 3 quarter dollars. Then she flipped the coins over and said, "Yes, these are quarter dollars. They are worth a quarter of a dollar. You need more money," to which I was embarrassed beyond belief and very ** off. So, I left the store minus my two loaves of bread.

Perhaps, someone should screen the applicants employed there a little better to make sure they at least finish High School. I've never been so ** off and embarrassed in my life. She looked at ME like I was stupid and stared at me expecting me to come up with more money and she would not take my quarter dollars. I will not be going back there anytime soon!! And I told my family about the situation, who couldn't believe it either!

Well, first of all, I went to Dollar General to use my EBT card and only had 6 dollars on it. I had a 20-dollar bill in my hand to pay whatever. I went over my stuff and came up to 10 dollars. The asst. manager didn't know how to do it on the register, so she called the manager, her name is Wendy. She came to the front and clearly stated to me, "You people always come here knowing that you don't have enough money." I asked her, "What are you trying to say, black people?" Then she went off, telling me not to come back into the store anymore.

So I left leaving the stuff that I wanted. She followed me out of the store, all the way to my car. I cursed her out and left. I was a loyal shopper to Dollar General but they just lost a good customer and I'm not stopping here. She discriminated against me today, and tomorrow, I'm getting a lawyer against Dollar General. Everybody in the Fair Bluff has signed a petition about the way this lady treats them at this store

On 10/19/2001, I went to my local Dollar General at 4:55 pm. Seeing that they had several things in their 75% off table and miscellaneous boxes under that table, my daughter and I scoured through them for over 45 minutes. Upon cashing out, I was informed that 10-15 items I had chosen from the 75% off table were not on sale at all. Some of the items (end of season clearance items) rang up at $.01 and I was then informed that I could only have one item priced at that amount by the manager. She stated that that was the store policy, even though there were no signs stating anything like this, only that these items should have been 75% off. The 75% price would have been fine with me. So, not only did I not get the items at their clearance price, but I could not purchase them at the price the register rang up.

I was clearly upset, as was my 6 year old daughter who had gone through all of the stuff at around the table. I went back into the store to ask the manager for the corporate address or a phone number that I could call to file a complaint. The store manager called several numbers that were not good. She finally got a hold of someone that told her where the information should be located in the office. I followed her to the office and was given the name of the president of operations, Kathleen **, phone ** ext **, but she would not find me the corporate address.

She stated that Kathleen could give it to me when I call her. I left the store at 6:35 pm and immediately went home to call Ms. **, only to find that this number is no good either. This is not the first time I have been to this store to find the pricing is completely wrong or not marked at all. I find the lack of concern from the employees regarding this type of thing to be completely aggravating and unprofessional. I will not be a patron of this company anymore.

Their cashier was very rude to me and tried to argue with me. I was so humiliated I was shaking. I shook for two hours after the incident. I am not used to being treated like that. I was in the process of signing my credit purchase and then I tried to cancel, but I don't know if it worked. I left the product on the counter and told her I did not want it anymore.

This is just a response to some of the issues I've read through, by an assistant manager with a little free time. First, every store is going to be different. The company makes its money by slashing payroll to extremes and then using that money to reinvest in product. The person you see at the register and the key holder are probably the only people there and have been all day, and they're responsible for running the whole show: price tags, register, stock, fronting, securing, cleaning, et cetera, which wouldn't be such a problem except the stores tend to be high-volume and large. Most of us are under a lot of stress and we do the best we can, but sometimes we miss a tag, or place an item on the wrong hook. We're only human. Now, I'm also not blaming the consumer. It's not their responsibility for covering for our errors; it's our job.

If someone placed a bunch of new product in the wrong spot, the mod should move it, but still give you the price on the item as it was listed. That's called real customer service and actually living up to your word as a trustworthy place to shop. We're on edge a lot because people take advantage of us on a regular basis, both management and our customers. Shoplifting is a large issue for us, due to our primarily lower-income audience, as is refund fraud, coupon fraud, switching tags and product around to skim a deal. On that note, I will not change the price on a CD player to $1 because you "found it" in the food section. Use just a little common sense. It takes a stubborn person to work at DG and not become bitter and apathetic.

Someone who can deal with the crushing pressure of an ever-squeezing budget and policy-after-policy about the most absurd aspects of the business, and the steady stream of customers with ever-more-absurd demands, complaints, and returns in an attempt to squeeze the most out of their last dollar.

We have people who spend all their money with us, return everything the next day, and buy it back a few days later, etc. Please, if you're in a Dollar store and find yourself running up against the wall, just put the wallet away until you have a little more cash in hand. You probably don't need a new shirt right now. I guess all I'm saying is, if you're a regular customer who goes to a Dollar General where the employees don't treat you like dirt, just say, "Thank you" or something like that. I promise you, even if they might not show it, they do appreciate it. It's not often we get thanked in this job.

On 9-20-10, purchased $25 Ready Mobile PCS phone w/$10 pkg and $50 unlimited month card. Before Purchase, while in store, called Ready Mobile by ph # on back to double check service availability in this area. They ask for zip code, was assured great service. Bought pkg cost $81.75: gift for handicapped housebound person. Gave phone to intended person. Tried to call them. Nothing but garble, their caretaker tried all around home and outside of house. Nothing. Total of 6 attempts. The next morning 9-21-10 called Ready Mobile report no service.

Rep sounded as if he was from India. He kept saying he wanted to help but there was nothing he could do. All supervisors were in important meeting. He said phone had been used 6 times and no refund, etc. When I kept asking why since it came with $10 free and I had added $50; 6 attempts to use it unsuccessfully cannot possibly cancel all that out in less that 24 hrs. He kept repeating himself about the phone was used so he was not responsible. Could not understand that, when you purchase a phone it has to be opened, charged, and dialed in order to know whether or not is working! Come on people. It's not hard to understand. There is not service here in this area. He said, go back to the store. Dollar General didn't want to take the phone back either (what are we going to do with it? was asked of me: damage it out or return it to ready mobile..whatever! )

Finally, the DG refunded the phone. So as I asked the Ready Mobile customer service man from India, "Where is the $50?" I guess I got robbed! !It's out in space with the aliens. He said he would have supervisor call me to resolve issue. Ha, ha, ha, ha, ha. Guess what? Did not happen! Advise to Dollar General is, don't see stuff that is a rip off especially when you know it is!

I was going into the Dollar General store with my grandson. He is 3 years old. The cashier did not even allow me inside the door. She said, "You can't bring him in here without shoes!" It is not as if I was going to let him down to run around. I was going to put him in a cart. I looked and there was no sign on the door about no shoes. And he is only a baby! This happened today on September 21, 2010 at 9:15 this morning. This is not the first time a Hollister DG employee has been hateful with me. If they don't like their jobs, then they need to quit. I usually shop there once or twice a week, but I won't be any longer. For one thing, she was so hateful and she had a very terrible attitude. After all their customers have feelings, too!

My son and I were in this store to get him a toy. Well, we proceeded to check out. There was someone in front of us having a price check problem so I asked if anyone else could check us out so she said yes. We went around to the other side and the lady and the black lady that checked us out were talking about me. I put my items on the counter. She checked us out and in the meantime, my six year old son had gotten a ball from behind her register and was playing with it. She asked if I was going to buy the ball and I said no and told him to put it back were he got it and he did.

She looked at him and said, "Is that where you got that from?" He was shocked! I said yes that is were he got it from. Well, she got a bad attitude and said to me, "I just cleaned from back there. I must be blind." I said, "Well, that is where he got it!" She still was very chatty and I said, "Are you done with me?" And she said again with a nasty attitude, "Well, I will be when your receipt prints out!" My son was so upset and he called his dad very upset. She was calling him a liar. So we left and I sent an email to DG store and I am going to call the district manager on her as well. She don't need to treat customers like that. She was just mad that I wanted to be checked out! Please help me resolve this problem with this employee! I want her to suffer the consequences of treating me and my 6-year old like that. My son was very upset crying and didn't ever want to see a black lady again. He is still upset. I was humiliated in front of seven people and I myself am still upset. I will never shop at DG again.

I needed a few things, and I ran in there, and my granddaughter is potty training, and wanted to use the restroom. I asked the manager, and he very rudely said We don't have public restrooms. Which I knew they did. I will shop at Family Dollar or Wal-Mart from now on. She peed her pants.

It is a fact that the Dollar General Store, located in the "Sandy Mush" area of Rutherford County, Forest City, NC 28043, has unwanted solicitors outside of their doors begging for money. This has destroyed my relationship with the store and I will never return again. And neither will my friends! These people are obviously nothing less than pan handlers and obviously, Dollar General loves them!

Our Dollar General store is in Potts Camp, MS. This store is the only store in town and when it first opened it was a godsend. For the past couple months, no matter what time of day you go in this store, the shelves are not stocked or out of stock. When you inquire about an item, you are told there may be some stock in the back but it has to be checked in and priced. Only one cashier in the store will help and I think her name is Terri. All other employees are rude and could not care less if anything is sold in this store.T

This is clearly poor management and customer service. If they were not so busy standing around talking or outside smoking, they could find time to put out stock and practice on their people skills. This store has the potential to one of the very best in this chain because the closest Wal-Mart is in Holly Springs (8 miles) to the east and New Albany (15 miles) to the west. But it is not convenient if you cannot find what you need.

Cashier never once acknowledged me, never spoke to me, never told me my total cost, never told me how much my change was, never told me thank you for shopping with dollar general, never a single word did she say to me.

This manager insulted me in front of my family and other customers. Then when I called the store to get corporate number, he hung up on me. I believe he is racial towards Hispanics and insulted my height. That is not the domineer of a manager. He was rude and obnoxious and very insulting and if that's the people you have running your stores, you 'll be out of business before long.

Last week, I went to Dollar General and bought a Tombstone pizza. I bought the pizza, because a red tag sticking out from the freezer cabinet shelf, said the pizza was on sale for $3.75. The only reason I bought the pizza, was for the price. When I got to the register, it rang up $4.35. I thought that was odd, so I went back and checked the price. It said $3.75 on sale. I went back to tell the cashier and he directed me to the asst. manager. I poked my head in the office and told her when she had a second, I needed to show her something. She snapped,and I mean, virtually snarled at me, that she would get to me when she was done with what she was doing.

In the meantime, the cashier went over to the freezer case, lifted up the stack of 6 or 8 frozen pizzas and there under them, was the real everyday price. "The price is right there," he said (idiotically). Yeah, and how many of you out there, like me, are going to know to lift up a stack of frozen pizzas, to find the real price? Anyone? No, I didn't think so unless you're a clairvoyant.

So, the manager comes out of her office, and doesn't talk to me but to the cashier who stupidly tells her that the price is "right there." He doesn't even mention the fact that the price is under the pizzas, and that there's only a red sales tag in plain sight. (A sales tag from a sale 4 weeks out of date, I may add) I interrupt him, not trying to be rude, but upset that he's telling her something that's clearly not true, to tell the manager he's wrong and she tears my head off, yelling at me not to interrupt her while she's talking to her employee!

I'm like what? I tell her not to talk to me that way, that I wasn't asking for a refund or the sales price, that I was only trying to point out a clear violation of New York state law, all prices must be clearly visible, and she starts going off on a tear at me! She gets sarcastic and catty and it's totally out of proportion with the whole thing. Clearly this woman had some kind of other things going on, stress, hates her job, personal issues, whatever. Or, she was simply emotionally retarded, couldn't handle her job and having a tantrum and she was taking it out on me!

The reason this is important, is because the district manager contacted me, to "get more details" regarding the complaint I made. Only, he seemed to spend more time fixating on the fact that apparently I'd gotten the asst. manager's name wrong, than on the real problems of the rude behavior and the mispricing of product. In fact, according to the district manager, I'd written down the name of the asst. manager, "seven times. " The man actually counted how many times I'd written her name in my letter! If that's not a fixation, I don't know what is.

So, I got the woman's name wrong. I had the right date and time, though. There were only two employees in the shop at that time, and only one female asst. manager on duty at that day and time so obviously I would be talking about her, wouldn't I? I saw the name tag as "Rita " So what? Apparently, the woman's name begins with an "S" or so the district manager told me. "I don't see how you can mistake an 'S' for an 'R. " are his exact words.

Well, that might be because I was upset at what's-her-face's behavior towards me, and that I have no peripheral vision to due to my retinitis pigmentosa, and that I was standing five feet away, at an angle, when I looked at the woman's name tag and most importantly of all, when I addressed her as "Rita,' the woman made no effort to correct me. The district manager never really made me feel like he was sorry for what happened, more like he just spent much of the phone call, cross-examining me about this employee. He never really ever asked about the problem with the pricing, or about the woman's behavior, but spent the bulk of the call questioning my version of events, like he was some kind of defense attorney!

I felt like I wasn't the victim of this woman's verbal abuse, so much as some kind of criminal, for merely complaining about her behavior. What gets me, is that this whole bunch of ** started, only because I wanted to point out a problem! I wasn't yelling to get my money back, or to get the item at the advertised (out of date) sale price, again, the only price shown. I was pointing out a problem that needed their immediate attention, so other shoppers wouldn't get ripped off by them.

It is against the law in my state, for a shop to hide the real price of a product which was the case here, whether it was accidental slovenliness on the part of employees, or a deliberate act of consumer fraud by Dollar General. The assistant manager even lied to her district manager, and apparently told him that if I'd stayed around (and continued to take her abuse), she would have given me the product at the sale price. I never asked to be refunded the difference, though and didn't expect it! I just was trying to point out a problem and, furthermore, I say the asst. manager lied, because she never once got off her lazy to even walk over to the freezer case which was only 15 or 20 feet from where she was standing to look at the false pricing issue! She didn't once in the whole time I was there, directly talk to me, she talked only to the cashier. She pretty much ignored me, miffed because I was taking her away from whatever she'd been doing, I suppose.

This woman was more interested in having a childish hissy fit, and taking some petty personal issue out on me, a customer who'd been polite and calm until she started talking down to me and yelling at me. And when I told her not to talk to me that way, and that she was being unprofessional, she only responded by telling me to get out of the store. Okay, was she going to follow me out of the store, and offer me a refund? So, obviously she was covering her lazy, rude little behind, and lying through her teeth to her district manager.

And, her district manager obviously bought her fictional account of what happened! I wasn't the instigator here! Until she started harping at me, and very obviously and childishly deliberately ignoring me, I wasn't even angry! I wasn't happy at being ripped off, sure. But if I wasn't asking for a refund, then certainly I was hardly blowing a gasket over the problem. Common sense should tell anyone with a modicum of independent thought, that. Basically, I was simply trying to do the right thing for Dollar General and for other consumers, and their assistant manager wasn't comfortable with that. And their district manager fumbled the ball when he called me. While he wasn't outright confrontational, he was very frustrating to deal with and clearly pro-employee, versus pro-customer and I really didn't feel like I got a proper apology for "Rita's" or whatever her real name is, behavior towards me. The Dollar General's district manager made me feel like the instigator, not the victim, and that really upset me especially in light of the fact that I had only said anything in the first place, to be helpful!

I shop there literally almost every week but no more. Even if it's an inconvenience, and even though I may miss some of their products, I will never step foot in another one of their stores, ever again. When I go to their local rival, Family Dollar, the help there is nice, friendly, helpful and courteous. On my last job of the past three years, I had to be nice to people, no matter what their attitude, problem, situation or I would have been fired, johnny on the spot. Apparently, Dollar General doesn't have this policy. Dollar General must have such a hard time keeping employees, that they'll let them get away with treating loyal customers **.

An amendment to prior complaint registered on Friday, July 2, 2010. Here's an update: After I talked with Dollar General's manager, here are the results: I am writing you because I would like you to know that last night (7/6/2010) I went back to the Dollar General store (Myrick Rd., Deatsville, AL) after talking to the manager via a phone conversation on Friday evening (7/2/10) after I registered my complaint online. I called her Friday evening (7/2/10 after I registered my complaint online) to let her know how unfairly I thought that I was treated by her. She agreed and she apologized although it was not in front of all those people that I was in front of when she embarrassed me earlier, but I accepted her apology.

She stated that I could come back (with the curtains and my receipt) and that she would give me the discounted price of $5. I told her that I would. I did just that last night and while I had to drive an extra 15 miles to get to the store, it was worth it. She was civil, not overly friendly by no means, but she served me with a smile. However, I will not shop there again even though she did this. If that is how the manager acts, then what example do the employees have to follow? I've worked with the public over 20 years and you never know what someone is dealing with when they come into your establishment. Your actions can just be the very thing that crushes their spirit!

It just so happens that when I went in to the Dollar General on Myrick Rd. in Deatsville, AL, (Friday, 7/2/2010) I was looking for daisy seeds because my dear friend had been murdered in Mobile, AL earlier that week (Monday 6/28) and I was wanting to give the seed packets to the family to plant in my friend's honor, for all the positive "seeds" that my dear friend had "planted" along the road of her life. I ended up with two boxes of wildflower seeds because they were out of daisy seeds. That's when I saw the curtains for the discounted price that has caused all this drama.

You never know what the person standing in front of you is going through. A kind word or even a smile can go a long way!

Thanks! I was shopping for another item when I saw a shelf that had stickers that were advertising 70% off on select Home (brand name) products. I saw 4 sets of curtains that were regularly priced at $10 and the list hanging on the shelf stated that if the product was $10, it would now be $3. I was excited to find this great deal and picked up the curtains and proceeded to the checkout. When the curtains were scanned, they rang up at $5. When I announced that they were advertised for $3 and took the employee back to the shelf where I found them, she started to pull off the 70% off stickers and tell me that the curtains were in the wrong place.

She said that $5 was still a good deal and I told her that I agreed, but that I was on a budget and that I would have to discuss it with my husband who was still waiting at the register. By this time, a long line of about 12 people had formed and people were getting restless. My husband went on and paid for what he had and then we got back in line to purchase the other 3 sets of curtains. (He went ahead and got the one set that rang up $5). When he finally got up to the register, and the curtains were scanned, two of the three scanned in at $5 and the other one scanned at the regular price of $10.

The clerk just laughed and announced it, like it was funny. I voiced my opinion that I didn't think that it was fair and that I didn't understand how all the others could be $5 and the same brand, same curtain could ring up regular price and that be okay. She did not offer to correct it and charged me the regular price on the one.

I am not happy and I will not be shopping there anymore! I was extremely embarrassed and hurt especially since the shock of dealing with the death (murder) of my friend, and I feel that I should have been allowed to purchase the curtains for the advertised price, the 70% off, making them $3 down from $10. It's false advertising. How many more people do they do this to, the elderly and/or mentally challenged? Just wondering, don't have proof, but I could see that happening.

I was shopping for another item when I saw a shelf that had stickers that were advertising 70% off on select HOME (brand name) products. I saw 4 sets of curtains that were regular priced at $10 and the list hanging on the shelf stated that if the product was $10, it would now be $3. I was excited to find this great deal and picked up the curtains and proceeded to the checkout.

When the curtains were scanned, they rang up at $5. When I announced that they were advertised for $3 and took the employee back to the shelf where I found them, she started to pull off the 70% off stickers and tell me that the curtains were in the wrong place. She said that $5 was still a good deal and I told her that I agreed, but that I was on a budget and that I would have to discuss it with my husband who was still waiting at the register. By this time, a long line of about 12 people had formed and people were getting restless.

My husband went on and paid for what he had and then we got back in line to purchase the other 3 sets of curtains. He went ahead and got the one set that rang up $5. When he finally got up to the register, and the curtains were scanned, two of the three scanned in at $5 and the other one scanned at the regular price of $10. The clerk just laughed and announced it like it was funny. I voiced my opinion that I didn't think that it was fair and that I didn't understand how all the others could be $5 and the same brand, same curtain could ring up regular price and that be okay. She did not offer to correct it and charged me the regular price on the one. I am not happy and I will not be shopping there anymore! I feel that I was over charged $11!

I shopped on 7-1-2010. I bought Glad trash bags. The coupon on box said $ .55Cents off. But the cash out clerk didn't apply it. Dollar General sales receipt shows a $5.00 off a $25.00 purchase, but the dates are for Friday, July 3 and 4, 2010. I protested. I spent $42.47. The customer cannot always shop on a specific date and a coupon good for 2 days only is not fair to the consumer.

Today, my mother and I visited the Dollar General store # 11726 in Sellersburg. My mother recently had a total hip replacement and is on a walker. She visited your store looking for a child's ball of just the right size to use for her physical therapy. She found one that was perfect for her and after doing a little more shopping, we went up to the register to purchase it.

The cashier took one look at the ball and immediately said, "It ain't gonna let you purchase it!" She scanned it once, put the ball aside, and said, "Nope, ain't gonna let you purchase it. You want to get another one?" I explained to the cashier that the ball was for my mother's physical therapy and it was just the right size for her to use. She just looked at us with indifference and asked if there was another ball the same size we'd like.

So my mother, on her walker, had to go back to the aisle again and look to try and find another ball while the cashier left her station to make copies for what appeared to be a vendor in the store. She was so frustrated at this point that she was going to walk out without any of her purchases had she repeated that performance with the second ball. Luckily, it did ring up but we received no apologies from the cashier or explanation of why we couldn't purchase the first ball other than the UPC wouldn't scan.

I don't understand this at all. If the ball is in a rack for sale, has a UPC on it, and has a price tag on it (which was the same price as the ball we ultimately purchased), what reason could you possibly have for not selling a piece of merchandise? Add to this her insensitive treatment of a disabled person. It seems like a slap in the face.

I feel like we deserve an explanation of why this happened the way it did today. An employee of this company upset a long term customer (she's been shopping with them as long as I can remember); all over a $2.50 ball she only wanted for her therapy.

I purchased a product AcneFree Acne and Blackhead Terminator for $4.00 at the Dollar General located in Hebron, Indiana. I have gone online to contact the maker of this product to file a complaint. After two weeks of use of this product, I broke out worse. My skin has been damaged as a result of this use. My skin looks like I have the chickenpox bumps all over my face and neck area. This product should be removed from shelves. My face appearance is worse. I read the reviews from this product; I did not receive the results that other customers have indicated that it works. No, it does not work. I am seeking monies for the harm and damage it caused, including medical bills when I show this issue to my oncology doctor.

I voiced my complaint on May 31, but just made statements, and didn't voice a question. On May 31, I went to my local Dollar General Store with the intention of purchasing about $30.00 merchandise and had $5.00 of manufacturer's coupons I was going to use. This was about 7 PM. When I went to check out, I was told the coupons had expired! Yes, they were dated May 31, 2010, but it was still May 31 and would be for almost 5 hours. Just what is Dollar General Store's policy on coupons on the day they expire? I guarantee any other store would have still taken those coupons until they closed or until midnight.

I didn't purchase the items I had the coupons for. Dollar General Store lost that sale and I will always remember that incident and probably avoid the store as much as possible.

This is store #3371 and claim **, due to junk all in several aisles, and specifically the three stacks of high Coke products which partially blocked the only open check out lane. As I tried to move through this aisle on May 27, 2010 at about 1 pm ,my buggy handle touched one case of Coke product tipping that stack to the 2nd and 3rd and causing one to land in the buggy and one to land on my left foot. Only one DG employee was there talking with the Coke guy when it happened and he was saying as I tried to move through, "Hold up. You may not make it," as they fell. Cokes were busted all over from cans!

Well, the Coke guy said he was sorry, and the employee only asked if I was alright after I tried to get around several other blocked and partially blocked aisles as she saw me take out the phone and record with my camera. At that point, she called the manager, and said, "We have issues here and the man taking pictures of my store." With bruised and hurt foot, I got a few needed items and checked out and had bags in hand to leave when the older store manager arrived and asked what my problem was. With hurt foot, I had already told the Coke man and DG employee that this should never have happened. And, to tell my story to Dana, newly arrived store manager, I was upset. I told her what happened and she looked around and said, "I don't see any completely blocked aisles."

I explained that hey had been somewhat cleared. She again said they were not blocked. I pulled up the widest aisle in store photo on phone camera showing it completely blocked and let her look. I explained that I was sorry for the accident, but the cases were partially blocking this check out aisle and it was not acceptable. She asked what they should do, and I told her they could have opened the other check out lane where it was not blocked. She expressed snide remarks and I asked if I could have the corp. phone number. She pulled her cell out and dialed the boss or someone and said I wanted the corp. phone number.

Well, at this point, a large loud man one aisle behind me yells, "you just want to complain".I was startled and said, "Do you work for DG?" He said, "No, I am with the Coke man." I said, "So, you work for the coke dist. plant in Hattiesburg," He said, "No I work with whoever I want," and I said, "Who are you?"

He said, "Drielling." I thought he said driller, but someone later said he was probably using the last name of current CEO of DG. Dana told him to hush, but only after, getting permission to give me phone number to corp. and just before hanging up told the phone party that "that is one I am having trouble with". The loud voice was Mr. Dana, (am later told by risk management in corp that it was Dana's husband).

The same man, Mr. Richard ** told and emailed that he might go with that info to Dana's SM. I told him he should tell her boss. He offered me $500 to settle and defend all DG parties. Wow! The offer would handle x-ray and Dr. visit. and foot is healing and not hurting like it was. DG sending me a denial letter to disregard as Dana's story is different than mine. I think I shall seek a third party resolution just to see that fairness for customer is received if DG management does not.

My husband works for Dollar General. On May 31st 2010, they were trying to call my husband into work. He was not scheduled to work. One of the other workers had called out and they wanted my husband to go in and cover for another employee. So anyway, they couldn't get a hold of him so they called my job telling me that if he doesn't come in then he's terminated and so on and so forth. Well, I have a message on my answering machine from the assistant manager using very vulgar language. We have an eight-year old daughter who is not exposed to this kind of language and I really don't appreciate what was said. And how dare they call my job twice for him. Unbelievable.

On May 31, I took $5 of manufacturer's coupons to Dollar General store and was going to purchase about $30 of items, but I was told the coupons were dated May 31 and had expired. This was about 7PM and I was told DGS didn't accept coupons after 2PM on the day of expiration. This was news to me because I have never seen a store not accept them on the day of expiration until midnight! I will always remember this incident when I think about where to make my purchases!

I stopped into the Monrovia, IN Dollar General on Friday, May 21st to purchase 2 items. I waited in line while the manager Carol was ringing up customers. The customer in front of me said something about not being able to log out the night before, and the manager started to walk away from the register. The person ahead of me said she could wait on me first, but the manager said "He'll wait", and then she walked away from the register. I left my items on the conveyer, left the store and then called the store manager to get the customer service number. She gave me an employee relations number, and when I called that number, they gave me the number to customer service.

I called, provided my information to Sean, who said the District Manager will call me. I waited until Tuesday May 25th and had received no call, so I called back into customer service. The agent advised me that Terri the DM had called me, I said I would never return and that I thought the store should have 4 employees at all times. I advised the agent I had not received any calls from anyone at Dollar General, and she stated she would refer the info to the Regional Manager. I called back in to customer service and again spoke to Sean, who advised me that the RM would call me back within 24 hours.

I waited the 24 hours and called customer service back to advise I still had not received a call. The agent that took this call called their "tier 2" team, and then came back online and told me since I spoke to the DM that nobody in the company was willing to talk to me. This agent refused to get a supervisor, and insisted that I was not to speak to anyone in the company, and no person at Dollar General would speak with me again. The agent then disconnected the call when I again asked for a supervisor and his agent ID. I called right back in, I was told by another agent that there are no supervisors, all calls are monitored, and that James the prior agent did not advise me that nobody in the company would speak to me.

I again asked for a supervisor, was refused, and the agent refused to escalate this to anyone. I still have not heard from the Regional Manager, and finally resorted to calling the Corporate Office and leaving a message for an in house customer service person. This level of customer service is not only unacceptable, but it is amazing that every level of management and customer service at Dollar General hates their customers. Not a way to run any business.

I had a coupon from Frito-Lay for a year of free Doritos, one per purchase, just pay sales tax. The first time I used it at the Dollar General Store, they accepted it and the manager asked me to send her some of the coupons. I did, but the next time I went into the store, the same manager took pride in telling me that they would not accept any free coupons and that from now on, none of the Dollar General Stores will accept them anymore. I felt she got me to send her the coupons under false pretense in order just to sabotage Frito-Lay with Dollar General. This caused ill-feeling for me toward this store in my community and toward this dark-haired woman named Terri, which is I guess one of the managers.

I visited Dollar General the first day they opened, and had a good experience. I received a coupon in the mail for $5 off of a $20 purchase, so I made my list, and revisited the store. At the check-out, the boy seemed preoccupied with another worker, which made me forget to use my coupon. The moment he handed me my receipt, I realized what I had done, and he said that he couldn't do a thing about it, since the transaction had already been made.

I have been in similar circumstances at other stores, or even later found a coupon, returned to the store, and they gave me the difference, no questions asked. I spent $35.78 today, and would have appreciated the $5 off, so if there is no compensation for this, I will refuse to frequent your store again, since I have many choices in my 5 mile radius.

My husband, granddaughter and I went into to the store on May 17, 2010 at about 8:30 p.m. for looking for a blue t-shirt. I located the t-shirt about midway of the store. I simply chose the correct size t-shirt and approached the cashier for immediate check-out. When the cashier scanned the item it scanned for .01. The cashier scanned the item again and came up with the same amount. She then indicated that the item could not be sold. So, I requested to see a manager. My reason for wanting to see a manager is due to the fact that I thought that whatever an item is scanned for, it had to be sold for that price. She attempted to get the manager to come forward but he never did. She attempted several times.

Finally, a young man came forward and tried to assist but he was not able to help. I asked again for the store manager and the young man pointed to the location of the store manager. When I attempted to talk to him about the item he would not speak nor look my way. In other words, he was very rude, arrogant and very unprofessional. I offer to pay the price that was on the t-shirt which was $5.00. There was a whole rack of t-shirts and jeans. My problem is, the manager did not try to see if the rest of the items on the rack would scan for the same price. Not one time did he attempt to help me find what I needed or see if it was only that t-shirt? I spend a lot of money in Dollar General Store. The manager was just so rude. He did not try to explain or apologize for the problem. There were other customers in the store who detected his unprofessional mannerism. I needed the t-shirt badly. Whatever happens to customer satisfaction?

A while ago, me and my mother made a complaint about one of the workers at Dollar General that she was smoking to close to the door and my mothers has asthma and nothing was ever done. So, a few days ago, we went back to the store and she said she seen me smoking and when I told her I don't smoke and she couldn't seen me she still kept saying it was me and made a big scene in the store and she was talking very rude.

So my mother went outside to talk to the manger about it and he just started laughing about it and then she came running out of the store and left all her customers standing their and got in my mothers face and started screaming at us and said we were banned from the store and nobody would tell us the manager's name or number. They said, there wasn't anything to do about it.

I went into the Dollar General Store in Shepherd as I do at least 3 maybe 4 times a week being I live and work just blocks from the store. Usually it is a pleasant experience. Everyone is friendly till today. Today I brought in my toy Palmeranian Puppy. He is just little over hand size. So I was carrying him under my arm. I was in the dog section getting toys for Snuggles. When a man that I have seen before but never spoken to, come from the back and seen Snuggles and began to yell, Ma'am do you realize that dog's not supposed to be in here.

I said oh, I'm sorry I thought that was only if you served food, which was not a lie. I didn't know till that moment. Then he said, we do sell food. I said, you serve food? Now, I was still nice as could be. We obviously had a misunderstanding. I knew at that moment. He then began to tell me the law. Ok, I'm sorry I said. I put the few things that I had picked up down and immediately took snuggles to the car.

I come back in and retrieved the things and went to the check out line where he was checking out customers. I waited patiently, then come my turn and he gave me my change and my bags and before I walked out the door I told him,"I just wanted to tell you that you could have handled that situation a little better," nicely, I said it, may I add. He then raised his voice saying and how should I have handled it? I then tried to respond with you could have been a little nicer and he then he put his hands over his eyes and said guess I should just closed my eyes and pretended I didn't see. I said no sir, that's about all I got out because he just kept on talking. He was angry. I Finally asked him, Sir are you gonna let me speak? And I said it nicely. Then he thew his hands up and began to walk past me. I figured I was gonna get nowhere speaking to this man so I walked out the door without saying another word.

And I hope hes not some psycho that now has my plate # which is not hard to remember being it's personalized.

I only gave him my opinion hoping he would treat the next customer that comes in with a dog a bit more respectful. Just the tone of voice he used, could have caused a big problem for himself or the store. If it had been someone else, instead of me. Also, if you deal with the public, you should have more people skills then this man did. He was not a young man either. He was at least 50's. So I felt he had no excuse. Well I own a business just blocks away and was discussing the situation with my husband when a customer come in to my business and heard the conversation. She asked me his name. She then told us that same man is why she does not go into the store anymore. So I am not the only person that has noticed this mans aggression. No longer will I go in to this Dollar General. Not because of the store but because I'm frightened of the man. He appears to be on edge. Sad because everyone else that works there is very friendly and I will miss talking to them.

Every time I walk into this dollar general I am harassed by this employee named Bonnie. She says smart comments to me, doesn't do her job because she is following me around the store talking about me and whispering to her coworkers about me. I have had enough and I do not feel as if I should have to go through this sort of treatment when I come to shop at a store. I have complained but they do nothing with her.

I recently stopped by the local Dollar General to pick up some charcoal. I went to the back of the store and I had a couple of choices among which was an 18 pound bag of the "store brand" for $6. I looked at this compared to the 8.3 pound bag of Kingsford for $6.50. I decided that for twice as much for a .50 cent savings I couldn't go wrong. Well, yes I could and did.

This stuff smelled like burning tires and once I realized the mistake I had made, I called the store and asked if I could return the rest of the bag and exchange it for the smaller Kingsford bag. They happily obliged and I warned them of the smell and how they should report it to their higher ups, which they said they would do. They even let me go without paying the difference. I walked away satisfied but learned a valuable lesson. Good stuff ain't cheap and cheap stuff ain't good.

I had gone to the Dollar General Store on Tuesday, 5 April 2010, to return a can of Mighty Dog Dog food. I had purchased 31 cans of this Dog food on 27 January 2010, and my Chihuahua started getting sick off this Dog food and started not wanting to eat it. Usually she would take one bite and I had to throw the rest out. Well, I had one can left and I took it back and wanted restitution only at least for the one can I had left. I gave the cashier, Amy **, my bag with the dog food in and my receipt. She asked if I wanted my money back or exchange. I said, "It doesn't matter, but, if I exchange, I wanted a different brand of Dog food, because there was something wrong with the Mighty Dog Dog food." She said I could get a different Dog food, so, I went to the back of the store to get a different brand dog food.

When I was making my choice, the cashier, Amy **, came back to aisle and said, "I looked at the date on your receipt now and you have bought other dog food and I don't think the manager will let you exchange the dog food, so I cannot let you exchange the dog food." So, the cashier, Amy **, went and told the manager, Daniel **, and she said that I could not exchange the Mighty Dog Dog food. So, I went back up to the cashier desk to get the Mighty Dog Dog food I already bought and I told the cashier, Amy ** that I was going to tell everyone that they sell defective dog food. I told the cashier, Amy ** that the Mighty Dog food made my dog sick. The cashier, Amy **, said, "Your dog did not get sick on the other Mighty Dog you bought (but, she did, which I explained)." I told her that I had to throw out the other ones because I already opened them and tried to feed them to my dog, that is how I found out it made my dog sick.

I told her that there had been a recall on dog food recently and told her to check on it. The Manager, Daniel ** or the Cashier, Amy **, were not concerned with my problems. Then the Cashier, Amy **, grabbed the Might Dog Dog food from my bag and said, "This dog food does not expire until November 2010, it is nice and fresh" (yelling so all in the store could hear)." Then came to the desk, the Manager, Daniel **. She said, "Yes, my dog gets sick on Pedigree," yelling. So, I left the store at that point, later. I did go back to get their names and another girl cashier gave me their names. These two women treated me like I was a lower life with no respect at all, and I was yelled at, embarrassed, and I was called a liar.

On 3/27, I wrote a check on my wife's account which is a joint account. My wife's name only appears on account. This Cheryl is new or this is the first time I have ever had to deal with her. The way I feel now it may be the last. I have traded there for several years and this is the first time this has happened. Also, she is lacking in personality. I don't expect anyone to jump for joy when I come in but I do expect friendliness where I spend my money.

I received a DVD for a gift and when I watched it is was defective. I did not have the receipt or the plastic wrapping, but I am a regular customer there and all I wanted was an even exchange. I did not want my $6 back. That day the manager, Debbie, is not a people person and a poor choice for a manager and she ended up being rude to me and would not consider my request for an even exchange of "Slumdog Millionaire".

I was on my way going to the WalMart on Albermarle Rd. in Charlotte and was approaching a traffic light. I look over to my right and saw a Dollar General store there and decided to make the right and go there instead to see if they at least carried plain copy paper which was my main reason to go to Walmart. Upon entering the store, I grabbed a carry basket and I saw a guy behind the counter and asked him if they carried copy paper in this store. He (Jim) replied,yes all purpose paper, it's in that back toward the last two aisles. I continued toward the rear of the store. I located the plain copy paper then started shopping for other items I had on my list in this Dollar General store. My carry cart became full, so I went to the front of the store to get a push cart. As I was approaching the front to get the push cart, I could see the guy behind the counter getting ready to take me at the counter, and I advised him that I was not finished, just getting a carriage because I'm not done. I dumped my carry basket into the cart and continued shopping.

While shopping, the same guy that was behind the counter kept passing by the aisles that I was shopping in. I disregarded the worker til I had a problem locating an item in the store that a friend of mine told me that they carried. The guy employee advised that they don't carry these items. I once again continued shopping. I reached the front section of the store where the undergarments were and decided to check myself for the item, because sometimes the employee's aren't aware of all the products that are offered in a store. I found the item, (a body support item.) I added it to my cart and headed toward the counter. Upon reaching the counter, I pulled three item from the cart and simply asked the guy behind the counter again (Jim). If he would please let me know the price of these three as seen on TV items before we got started with cashing me out.

Jim the guy behind the counter said and I quote "all of the As seen on TV items are all $10.00 each. I said really, and he replied yes. I hope you not one of those people who can't afford all the crap you got and need me to do a price check on everything. I asked the guy very nicely are you kidding. He replied no I'm not I hate when people do that.

I said to the guy with the name tag (Jim), I'm really sorry to hear that. He then went on to say "Do you see the size of this counter." I replied yes, is that suppose to be to keep me out? He (Jim) replied you know they're open tomorrow? I now addressed Jim and said, I really do not appreciate your comments and I'm taking them very personal. Jim then said you should, I'm serious. At this point, I just continued putting my items on the counter. As another customer was approaching the counter I asked Jim in what part of your day, did I do anything to you to deserve him to speak to me in such a discriminative manner. His (Jim's) reply now was, " What are you talking about, I didn't say anything to you discriminative. What did I say?" I simply advised that I will not repeat what he said, however I do remember word for word what was said to me and I will be reporting it.

I suffer from Migraine headaches and left that store and could not go into work this day as a result of this treatment. Please advise and/or help if possible. I did nothing to this Jim person, nor this store to be treated this way. Thanks in advance, anyone who hears me out are greatly appreciated.

This store just opened in 2009. I do not like their new price labels on the shelves. I bought an item for $2.75. I thought the price was $2.00. The price tags show a large "two" and a very small "75." It is about a quarter to one third of the size of the two. So unless you are really looking, you just see the big two. Granted I am 47 years old and don't have the greatest eyesight anymore, I still feel this is deceptive. I realize that Dollar General has had to raise prices due to the economy and everything is not rounded to the dollar anymore, but there is no need to be deceptive.

I have been shopping at Dollar General stores for about 12 years. I have always found them to be a good store and they did not use this type of pricing. Prices were clearly marked and usually the price was on the item not just on the shelf, which is hard to come by nowadays. I will just be more wary to check the price carefully before I throw something into the cart.

This complaint is about the Dollar General in Lafayette, NY. On many occasions, you had a manager there by the name of Joann! Since the store has opened, she is always out on leave, and when she is there, the store is dirty, aisles are full of stuff and she is on the phone with personal calls while people are in line. She also sends stuff to a day care not a church. Joann lets the employees tell her what they want to work. They run the store. They now also have a Jerry ** there. And at 9 am, they were moping the floors, all aisles were wet floors and slippery.

His comment was, "Too bad we can't mop them at night, there's not enough time." They sent a manager, Drew, who did an excellent job cleaning the store, but employees did not like him or how he ran the store. I have 16 family members and because Joann has returned and Jerry works, there will not be shopping there anymore. Lafayette is a small town and word gets around that store would be better off closed by the way it is run. And Joann will only hire who Georgia and Jerry tell her to. If they don't like you, they won't hire you. If you work there and they don't like you even though you are a good worker, you will be fired. I will shop at another Dollar General until a better manager is there.

A refund from another company was sent to my prepaid debit card, because a customer service agent advised me that I could. Months later, I still do not have the refund. I called the company (Dollar General debit card) to let them know that I do not have the refund and that I have a fax stating that it was sent to my account in October.

I called the other company to let them know that I do not have the refund, and they refused to do anything further, because they had faxed me a confirmation page showing that the refund was sent to the debit card. All I have requested is a letter or fax confirming that I did not receive the refund, because the other company will not accept the debit card statement as proof.

I have called the Dollar General customer service numerous times, explaining the situation; and each time, they assured me that i would get a response within 24 to 48 hours. That was three months ago. Every time I call back, they tell me the same thing; and of course, they do not have the number for customer service in the US or do not know where the headquarters is located. How convenient.

My mom bought me a pair of pants and a shirt, neither fit. I had the receipt and it was approximately 10 days later when I tried to return them. The tags were still on the items, never worn. I was told I could not get all my money back. The manager said this to me "I can't get my money out of them, they are on clearance now". I told him that was not my problem and I want what I paid for them and it's shown on the receipt. He also told me that was company policy. I went home, called customer service and was reassured that was not company policy but they have been getting complaints about a lot of their stores doing this. I am waiting for a callback from the district manager which should take 24 hours, I was told. I am now telling everyone I know about this policy of this store. Word of mouth is a powerful thing. I will never shop there again. I will have to waste time and gas to return once again if this is resolved.

I didn't Get Two item's. The are AST Getitnow Christm 62826145021-3 and AST Getitnow Christm 628261457021-3 for ten dollar. It's not alot a money but I have no job right now and I can't be hoo doo right now ,I go and get want I can and that it, The Store Mangener said it was in the bag and that is that But I do'nt have them so what do I do I had to drive back to the store and did'nt get anything.

i had my 4 month old granddaughter in her car seat in the top part of the shopping cart. On my way out of the store the seat flipped off of the cart and my granddaughter was face down on the concrete luckily the handle on the seat kept her from actually hitting the ground!!! i was extremely upset!!

bought a can opener. it will turn 2 or 3 times and quits. what a piece of junk. don't buy made in china is the lesson.

I recently visited the Dollar General store in Smiths Grove, KY. I was buying diapers when I was told to leave because my one year old daughter didn't have shoes on when I was packing her. Not only me, but another friend of mine was told to leave because his daughter wasn't wearing them either. She is disabled and can't walk. The law was called, I was barred because I went to the manager and complained. She told me it wasn't any of my business - her store, her rules. Now they will lose my business, my work's business and the surrounding small town. News travels fast.

I attempted to use a Dollar General gift card today. Cashier rang up my purchases and it came to $22.89. I gave him my gift card which was in the amount of $25. He could not get it to work and tried four times. He got another worker, Beverly, involved and asked her questions. She was on the phone the entire time. She was no help. I was told they had been having trouble getting gift cards to work lately. They voided the transaction and practically threw me out the door! I was humiliated and treated very rudely and disrespectfully. Absolutely no apologies were made, no solutions offered, nothing. All they wanted was for me to leave. I was snapped out when I asked for manager info on Dollar General people I can contact. Many people were in line and getting irritated. I was forced to leave because I was feeling so very uncomfortable. I will never go back in that store again and will make it my mission in life to spread the word on how I was treated and if just one person decides not to darken the door of that store again, I will be somewhat happy. Beverly should lose her job for the way I was treated today.

Bought the dollar general brand charcoal and we defiantly agree to a prior complaint, that the burning charcoal smells like CREOSOTE...yuck luckily, we put it out and cooked our food inside...

The cashier rolled her eyes at me and proceeded to ring out the girls items. The girl that stepped in front of me didn't respond. She kept her eyes on the cashier. I immediately picked up my money and was leaving the store when I heard the cashier say something under her breath. I didn't make it out but I'm sure it wasn't nice. Had I been younger, I would have given those two young girls a piece of my mind. But now that I am a 41 year old I have learned to handle bits of racism with a grain of salt.

I believe this product is well below consumer guidelines.... What a waste of food and time... let alone not feeling well afterward

my daughter purchased re-boost min but needed ready mobile min. we could not get exchange or refund from store. could you please help us to retrieve our 20$ thank you

My son, who is 11, and I went into the Dollar General store for no particular reason, but to purchase something in order to get change for a $20. I had to have exactly $15 & going into the Dollar General and blowing $4 - $5 seemed like the perfect way to get the change. We checked out and our total was $4.28. Since I needed change for a $20 I handed the cashier a $20. She then handed me back on the change, change and NOT my $15! Just thinking that it was a mistake I said to her, I handed you a $20. She said,You sure did and yelled (yes,yelled) for a manager to come over. Instead of responding to me by saying that she was sorry for the inconvience and it'd be a few minutes as they had to count her drawer, she didn't say ANYTHING TO ME. Instead she proceeded to check other customers out!

Eventually the manager came over and the cashier explained that she messed up. Still, no apologies to me. After ten minutes of waiting I asked the girl how long it'd be. She said, whatever to me! How rude I thought, but it gets worse! While another girl counted her register the cashier asked me if I needed a job. Of course I said no as I have a job. She then proceeded to tell me that she didn't NEED to work. Well, personally if she doesn't need to work then, why is she there? FINALLY I am handed my change, STILL no apology, so I said, Thank you and sorry for the inconvience that YOU CAUSED ME.

Then, the cashier said other things and shot me a bird! Yes, in front of not just other customers, but also my son! The entire time I had my husband, who is in law enforcement, on the telephone! The manager did NOTHING about this and when I rode passed almost 30 minutes later, I had to it was in my route to run errands that day, the girl was still behind the register. Of course, there is no one at corporate to talk to today and I am not sure if there is anything that they can even do to make me feel any better after being humiliating in front of others and my son!

It is completely ridiculous and uncalled for for anyone in any type of customer service field to be this way! Myself, my family, and my friends will not be shopping at ANY Dollar Generals in the future! I enjoy shopping and expect a little bit of good customer service when I am spending my money and time in their establishment. Dollar General needs to get better management so that this doesn't happen again!

The only economic damage that this has done is to Dollar General. I may not spend a fortune there, but I do shop there and am willing to let everyone know how I was treated. There was no type of physical damage, but there was plenty of mental damage! I was humiliated in front of others in our small town and in front of my 11 year old son. He should not have had to see the cashier treat me the way she did, say the things she said to me, and use vulgar gestures.

I bought the instant light charcoal the dollar general brand it said to burn for 45 mins or till ashed over and then put food on. Well I bought 30 dollars worth of Delmonico steaks cooked them over the charcoal and they were not fit to eat due to the taste of lighter fluid on them and I am not happy nor will I shop at a dollar general store again because they wanted to do nothing for me they told me there was nothing they could do

Lost 30 dollars worth of Delmonico steaks that were not able to be eaten by me and my family very very dissapointed

This employee called the mother of a customer and told the mother that the customer used a food stamp card to buy some items. Personally I think this breaks some kind of Privacy Policy. What if this customer didnt want their parent to know they were on Food stamps or anyone else to know. That employee could find something else better to do with her time besides calling people and telling them others personal business. I am seriously considering not shopping there anymore due to the fact that she may tell people what we buy and this isnt over yet because that customer I am talking about doesnt even know this happened yet and I am gonna tell her about it.

The mananger named Mark H. He knocks up his employees, one of his employees that works there is pregnant by him and he hired girls in but if they dont date him he will fire them. He is very rude to people and he is very rude to me even if we just walk by him and say hi or something.People dont have to do nothing to him and he very rude.

Bought a candy bar and a gallon of Milo's Famous Sweet Tea, the price was one thing shelf when I begin checking out the register showed a different price, I told the clerk the prices was incorrect she said she had to charge me the price that the register showed,I told her that if show the price on the shelf that's what I'm to pay for the item. I was told that the manager was not in and she could not do anything about the prices.

I made purchases totaling $35.82, when I left the store I left one bag behind containing 2-1.5 liter bottles of water and a package of puppy pads on the bagging counter, 2 minutes later I realized I left the bag in the store I then returned to retrieve the bag but it was nowhere to be found apparently someone else walked off with it, they wouldn't replace the items or refund my money so now I am out $5.10 normaly I wouldn't complain but I recently started recieving disability and I can,t afford to throw money away. so returned home to double check that told my wife what happened she then called the store the person she talked to got an attitude and said they couldn't do anything about it.

I'am a regular custemer thare. And is vary sick of the way I am treated from one casher she is vary disrespactfull and just trows ur stuff in a bag and she dont waht untill u can grab ur change and it allways falls out of my hand. I will not go back to that stor untill someting is dun about it she should not be working around custumers. I love that store and allways have shop thare. It is just to much to have to deal with when I go in to the store. Thank you

I went into this store on Jan.22, 2009 in between 6-7 pm. I walked in and fell due to the wet floor. I hurt my back. I already have problems with my back and now it is worse. My problem with this is there was not a wet floor sign in the store as you walk in. My sister was with me, she had to find an employee because they were not on the floor. The manager he said that he was sorry, then proceeded to tell us that the floor was not wet. It wasnt wet anymore because it was all over my pants.

I feel that there should be some action taken because they didnt fill out an accident report. All the manager did was take my name and number. Said someone will get back to me. The wet floor sign was also put out on the after I had fallen. Well right now my back is hurting and I am having trouble walking and standing. Like I said I have back problems and this made it worse.

I am having trouble walking, sitting and standing. I have to move very slowly and I am in pain.

I know these other employees are capable of using the registers, because they are doing so on other days. The complaints in the line are worse every time this happens, there are other alternatives to your stores and some of the people just walk out leaving thier would be purchases or complain all the time they are waiting in line, and say they will go somewhere else the next time. I like going to my dollar store close to my house, but I do not enjoy waiting in line while other employees are not allowed to help, and your employees are embarassed to have to say we are not scheduled on the register today, or we do not have a number to run the register today

on 12/16/08 I purchased heartburn prevention for $9.50. rriving home I realized I bought the wrong heart burn meds, I reurned to the store with my purchase and receipt for refund. I was asked for drivers license. I don't drive. I'm deaf and showed my picture IDD from Dogs For The Deaf.

They refused to accept anything less than a drivers license although I had my receipt. I was told I could have credit but must do my shopping right then. I ad no time left to shop and asked for a credit slip. It was refused, I was told to shop right then no credit slip would be offered. I left the store without a credit slip or refund.

after about 3-4 mor minutes, my son comes out empty handed. both of the assoc. watch him leave and neither one volunteered to help him. THIS IS PATHETIC to know that as bad as the economy and everything is, that there are people out there that have no PASSION for their job(s). i come home and call, gladys answers the phone and i start to tell her what happen and she quickly hands the phone off to laura. i asked laura if there was a problem in helping my son find the cascade, and she said, no, i told him where it was! i then said, you couldn't walk back there and show him? her reply was,I AIN'T GOT TIME FOR YOU! AND SHE HUNG UP!!!! there's a perfect example of POOR CUSTOMER SERVI

CE! not to mention being disrespectful to the consumer(s) that help pay their pay checks.

Me and a friend walked into the store. After browsing my friend made a purchase. As we walked out the door I was stopped by the manager who saidI need to see inside your purse I was shocked and asked Are you kidding, i've never stolen anything in my life. Although shocked and extremley embarrased I proceeded to open and empty my purse to show her I had not stolen anything. I just cant beleive that she would acuse me of stealing because of me being Hispanic...

I am humiliated, emabrassed, and literally depressed because of this incident.

Also yesterday when I was looking through 3 shopping baskets of medicines (which should have been stocked on the shelf), an employee approached me and told me that those baskets were not marked down merchandise. I was just looking for what I needed as nothing was on the shelf, her attitude gave me quite a feeling of hostility. When I checked out I asked for the manager but was told he or she was not there. My question is how do I go about making a formal complaint to the Corporate Offices of Dollar General about the awful service and customer relations of these employees.

The cashier (who waited on me Sunday) said she did not remember me bringing back the 2 gift bags. She got mad, would not look me in the eye, went in the office, came back with $3.00 and thrust it at me and said here take it in a mean voice. I did take it. It was her mistake and she did not want to admit it and made me feel like I was trying to pull a fast one on her. I have shopped at this Dollar General ever since it opened and have been a satisfied customer until now. She said that her register balanced yesterday. I don't know how she pulled that one.

I purchased a 18 Pedestal fan for $20.A couple of days later the fan quit working. I took the product with my receipt back to the same store and was told they could not refund/exchange fan without the original box. I do not make it a habit to keep packaging from products I purchase.

I spend a lot of money at this store due to the fact that the closes large chain store is 30-40 miles away and I like supporting hometown businesses.Dollar General Store web site says they will Cheerfully issue a full refund or an exchange if customer is not 100% satisfied. I would love to know which day of the week that the cheerful refunds or any refunds for that matter are handled. I am out $20 and still have no fan...I STILL NEED A FAN.

I went to a dollar general store (South Street, Warren, Ohio) that I have shopped in before many times and bought at least $80-$130 per visit, sometimes buying entire stock of certain items. My wife and I take long walks from our home and stopped at you store just after getting a lunch for the park from McDonalds next door to it. We didn't appreciate being told we couldnt enter the store with our merchandise, and we felt scrutinized. Our merchandise was double bagged and wrapped tightly. We were on foot; there was no car to put our merchandise. I find this behavior to be bias and discriminatory toward customers on foot. My wife and I walk for therapeutic reasons under instruction of doctors and hospitals.

I'll never shop at this location again and have boycotted this store due to Physiological damages. You lost sales. If it happens at another store Ill ban the entire chain and every subsidiary company associated with your company. I'll go the extra mile and bring my story to the press as well and weight watchers international. I dont think the sergeant general's office will be too happy with my report.