Dillards

Barbia of Huntersville, NC February 18, 2010

I have been shopping @ Dillard for years!!! and have never experience any problems until I went to return a very expensive pull over/ blouseof evening wear. I incounted problems @ the register once certain # were entered, it said i had had this item to long. more than 90days. and was sent to customer service for father assistance. there i was told the same thing. may i add that i could not locate my sales receipt. mind you the item in question was on the floor and therefore mangment wanted me take a gift card for the sales amount. NOWAY. all the original tags are still on the blouse along with the barcode that is neede if you misplace your receipt.

I dont have the complaints i have read about other customers, I LOVE SHOPPING @ DILLARD. but @ this point i feel that dillars need to serve their customers a bit better than what they do. and sometime MANGMENT DONT ALWAYS REPRESENT DILLARD VERY WELL!!! bottom line is i need this item to be returned and the full amount rendered in a gift card. I would just like to add that my husband and was going to a military ball and i needed a top to wear, but my husband became ILL and passed away some time there after. and i just never took the time to return this blouse. can you please assist with this matter so that will not be forced to join the rank of others with a bitter taste in their mouth of dillard. I appericate your time for hearing me out. I can only pray thet the person sitting and reading this know the lord, and know what it means to lose someone you have been married to for 43 yrs. a MILITARY MAN FOR 30 YEARS +!! WE ALL ARE MILITARY FAMILIES. I await your response to this matter asap that i can return to the northlake mall here in charlotte nc and see whomever to make this work.

Theresa of Garland, TX January 17, 2010

I purchased a business suit on 1/11. On the night on 1/11 when I got home, I tried it on to show my husband. It was a 290 suit. He said I shouldn't have spent that much now and asked me to return it. I had the suit on for not more than 15 minutes that night. When I attempted to return it to the store, tags still on the suit, they told me that I HAD WORN IT, that it was wrinkled and it had deodorant on it. I told them that I had it on in the store while I tried to find someone to help me find a blouse and that I had it on for not more than 15 minutes at home while I showed it to my husband. Some merchandising guy who was putting out stock told me that I had worn it and they were not taking it back.

I asked for the manager. He had already gone downstairs to show her the suit. When the manager came upstairs she told me she was not going to take it back at first; that it had been worn. I told her that I had not worn it; just had it on for 10-15 min and couldn't have possibly wrinkled it like that and got deodorant on it. I suggested that maybe, just maybe, it was not in perfect condition when I bought it. She said that I wouldn't have bought it like that. I explained to her that I didn't have my glasses with me when I bought it and I still didn't notice anything until the gay guy held it up in the light at the store. I told her that I didn't wear it and asked her how I would have worn it with the tags still intact. She said at one point that she would give me a store credit and then she just walked off.

When she returned, she didn't say anything about changing her mind about the credit. I asked for her boss' number and she looked it up on the computer. I then said, "Why did you tell me that you would give me a store credit if it's not sellable then?" and she responded, "Well, I've changed my mind. We don't have anything in our store that looks like that." I was shocked at the lack of professionalism with this store manager. I called several times and left messages with the assistant to the regional manager and still, four days later, have not received a phone call from him. Dilliards has the worst customer service and I will NEVER shop there again and I'll be sure to spread the word.

elizabeth of columbia, SC January 11, 2010

PS....Dillards does not own their credit cards! GE owns the credit card. Any problems with it, has NOTHING to do with Dillards. It is strictly GE !!!!

Elizabeth of Columbia, SC January 11, 2010

I am just responding to the other complaints. Unfortuanately a lot of the problems lay within the worker, not the company. I worked sales and then the office for this company. We gave the consumer pretty much anything they wanted. In our defense, we had too many people who knew that and would take advantage. If you feel discriminated against...go to the GM. The GM will get to the bottom of it. Dont just walk away bad mouthing an entire company. It was a single associate. That person can be dealt with. If your GC was incorrectly credited....get the mgr. It can and will be researched! We can identify everything! The store it was bought, used, what it was used for, the date, the way it was purchased, the associate who sold it, and the associate who rung up the sale that it was used for....etc. We are in 2010. Computers and cameras tell us everything. If you feel wronged. Go see the OPS MGR! Please! I promise you will be helped. Stop complaining after the fact.

ginette of spring, TX January 7, 2010

1 03 10 I BOUGHT CLINIQUE even better at 13;22 the pump did not work 1 6 10 the employee vas surprise the container vas EMPTY at my surprise also they gave me back one open container 1 third full no thaNk you nothing.

Dawn of Barnesville, GA January 3, 2010

I have now read hundreds of complaints about Dillards deplorable treatment of their employees and/or customers. This also includes my daughter who works at the Dallas,TX store. She has been in retail and has managed large retail stores, so she KNOWS the inner workings of a retail business. Dillards treats their employees worse than any company I have EVER SEEN. They have to work hours on end with few to no breaks. The managers stay in offices, are RARELY out on the floor, plus, hardly EVER come when called to help with a computer/register or customer problem. Then when they DO come out after repeated calls, they are snotty, chastise the salesperson "in front of" the customer, and threaten the employee with various threats due to the employee's "offenses". These "offenses" are basic, normal issues that just happen in any given retail store. They are NOT punishable offenses, but sales associates are ALWAYS being threatened with the loss of their job if they don't meet their sales "quotas".

These "QUOTAS" are ridiculously high numbers, and due to the LACK OF PEOPLE IN THE STORE, (except during recent Christmas sales) these quotas are next to impossible to achieve. Those salespeople who DO achieve their numbers are usually the associates who practically JUMP ALL OVER any person who walks in the door. I've read MANY, MANY complaints from customers (especially from the Dallas store)of how they believe the sales people in Dillards are PUSHY, and that they will "NEVER SHOP IN THAT STORE AGAIN". But, this is happening in Dillards stores ALL OVER THE COUNTRYY.

This, I have learned, has basically come about since Mr.Dillard took over the store operations in the late 1990's. Maybe he runs the store the way HE THINKS a store should be run, but, Mr. Dillard, YOU ARE LOOSING BUSINESS, and PEOPLE ARE WALKING OUT OF YOUR STORE VOWING NEVER TO COME BACK. How, can that POSSIBLY be a good way to do business?

There is one sales associate in this store that SHOULD be fired because no one can get along with her. She makes problems for every department where she is placed, and customers have repeatedly complained about this woman. (but Dillards won't do anything about it) Yet, they will fire someone ELSE that doesn't CAUSE these problems. IT IS JUST PLAIN BIZZARE!!! The other night, the store was supposed to close at 6:00pm, many employees had family members waiting in cars to pick them up, when at the last minute, they were told the store was going to stay open ONE MORE HOUR. The employees are given their work schedules less than a month ahead of time, so workers can't plan any kind of vacations, or time off. There is also a very SEXIST attitude about "women" being in charge, because it seems like Mr. Dillard only wants "men" to be in positions of management and authority, because women don't seem to have the capability to do "that kind of work".

There are SOME women in management, but FEW, and they are usually mean spirited, and don't know how to get their employees to work WELL for them. They only seem to know how to cause division and instability within the ranks. THIS, does not lend itself to KEEPING good employees, or having faithful and trustworthy employees. Those who ARE decent, hardworking, loyal and trustworthy get DISCOURAGED and BEG TO LEAVE after just a short time. And, due to job shortages, it's bad on a resume to look like you are "jumping around" in jobs.

If Dillards doesn't get it's act together soon, it's going to shut it's doors because of bankruptcy. Maybe that's what Mr. Dillard is hoping for? Who knows? It sure isn't the goodwill of his employees OR his customers. HOW VERY SAD.

Sue of Meadowlakes, TX November 28, 2009

Sole is seperating from the top. Shoe Style 34723

E of florida, FL October 2, 2009

All of the employee complaints about Dillard's throughout the country is absolutely true!!! Not one is a lie for all of you consumers out there. I have worked at a Dillards for a year and a half and busted my ass doing everything they asked of me. Just because I did not make their "unobtainable quotas", I was fired. I did my managers job, training new employess, merchandized better than everyone in the department and still got let go because I didn't meet my numbers. This was the worst company I have ever worked for and am totally boycotting this company and advise people to shop elsewhere. I have never been so mistreated by any company in my life for the work I do. I can go on and on about all the little details of what is wrong with this company, but I won't. I strongly urge people to not shop or work at any of their locations. They don't care about the workers or the consumers. And to the gentleman that had the issue of the "rewards card"..... I can see this happening. The employees are so pressured to sell credit applications(otherwise be written up or fired for not doing so) that this causes a lot of pressure to be dishonest with people. Believe me, it is not the workers' fault. It is the pressure that the company puts on them. The workers aren't as nice as they seem either. All they want to do is make their quota, otherwise they will get yelled at or even fired for not doing their "jobs".

Nancy of Dallas, TX July 12, 2009

I worked for Dillards as a pacesetter for 10 years and then left to accept a position elsewhere. After 5 years I went back to work at Dillard's and was shocked at Dillard's management style and how they treat their employees. There was little or no training - I was simply thrown on the sales floor. They over hire sales associates in all departments to prevent associates from selling their "required quotas" enabling them to cut the employees hourly wage as they are rarely able to maintain their quota.

Regardless of how aggressive I was on the sales floor I received 2 pay cuts (making barely above minimum wage) and was finally let go for not meeting my required quota. My "reviews" were random and I wasn't given the full designated length of time to improve my performance on the sales floor between review periods. During my review I was told that the associates would be rotated within the department to even out the sales as some areas were busier than others but that never happened. There was always a lot of tension on the floor as sales associates struggle/stress over making their quotas so as to not get a pay cut. Associates in "special" departments such as the womens coach handbag department were given free reign over the area and were allowed to bully other associates and intercept sales in the department.

Numerous complaints to the store management were met with deaf ears. I was told by the marketing manager at Northpark not to bother her or the store manager with issues within the department - they simply didn't have time or care - they had better things to do. Dillard's forces their employees to quit or "terminates them for not making their quotas" so they won't have to pay unemployment which is very underhanded. If you must find retail work during this terrible economy go anywhere but Dillard's.

I still plan to file unemployment as they set me up to fail...

Tania of Houston, TX May 20, 2009

About two years and months ago (2006) we went to this company (Dillard's) to buy a cologne for my husband (back then boyfriend). The lady at the counter offered us to apply for credit (like they usually do) and my husband did, thought it was a good idea at the time. A couple of weeks later, we recieved a statement stating we owed almost 800 dollards worth of clothing and other stuff that was bought the same day and the day after my husband had applied for their credit card (which we never bought of course!).

We tried talking to Dillard's about it, but we recieved several calls stating that if we didn't pay they would ruin my husband's credit! Is that unbelievable or what?! We had banned Dillard's from our current shopping stores and believe it or not now we received another statement saying that we owe about 300 dollars, again!! Man, watchout with this company... is not what it seems!

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |