Dillards

A few weeks ago, I purchased a watch at your Ocala Dillard's. I threw away the actual box with the price sticker (and put it in the case the box was in) before realizing the watch did not work. I took it back to the Gainesville Dillard's because I live much closer to it than the Ocala Dillard's. The lady in the watch department is the one who made me aware the case didn't have the barcode. I charged the watch on Dillard's account and asked her if I showed her my statement on my phone, if she could just credit the cost to my account. She answered no, that there was nothing she could do if I didn't have my receipt and I didn't. I then asked to speak with her manager. She told me the manager was going to tell me the same thing she had told me.

The manager came and I asked her to tell me what I could do to return the watch. I explained to her that I could show her my statement on my cell phone showing I purchased the watch from Dillard's. She refused and suggested I take the watch back to Dillard's in Ocala and they should be able to pull up their records and allow me to return the watch. She also suggested that the watch probably needed a battery and that she could give me a battery. The first lady told her no, that she didn't have any batteries. I then asked for a number to the district manager and was given the following number, 727-341-6015. I have called this number twice and left a message and have yet to get a return call.

I have tried shopping at Dillard's in TN. When I go there, it seems the sales people have a terrible attitude and do not want to help you at all. If you are dressed to the hilt looking like you have a lot of money to spend, that person has sales people all over them. But us middle class are ignored or insulted at their stores with the why-are-you-here-you-can't-afford-us attitude. Plus, there are no good deals in these stores at all. That's why I quit going there and I also don't go to Macy's either - they have the same attitude.

Dillard's return policy is apparently a firm 30 days, no exceptions. I attempted to return a dress today, 3 days past the 30-day limit. The merchandise I was attempting to return was still in stock and on the floor, still being sold. They absolutely refused the return because it was past the 30 days. Guess what? Your competitor, Nordstrom, has absolutely no time limit on returns. My business will completely go to them from now on. Big chains, like Costco and Target even have a 90-day return policy. I cancelled my credit card today... you don't deserve any of my money.

I made a purchase of a couple of purses for my daughters on one of Dillard's 40% off sales. The girls did not like the style of the purses so two days later I took them back. Dillard's refunded my Visa card the money (so they said) and gave me a receipt. Days later, the money was not in my account. I contacted Dillard's who sent me an email telling me they would forward it to their District Manager.

Still, there's no money, no email, no phone call. Frustrated, I called my bank who filed a dispute with Dillard's for missing credit on my behalf. Not only did my bank do this but they went ahead and deposited the money owed to me from Dillard's into my account.

Here is my problem with this whole situation. It took Dillard's seconds to take the money off my card yet takes days or weeks or months to refund a loyal customer. I will never shop there again! They have no integrity! Shame on Dillard's!

I have a complaint about 2 incidents in trying to return a merchandise at Dillard's. I wanted to return the merchandise at the Colin Creek and Firewheel location in Dallas. I was told sale merchandise cannot be returned after 3 days. I was never told that and tried to explain that to the assistant store manager but she replied in a condescending way to me that I should read my invoice.

They could have made an exception to make a customer happy. I will never go back to Dillard's and will tear up my credit card. I will tell all who will listen what a sorry customer service experience I had at Dillard's Even Walmart has a 90-day return policy.

I ordered a comforter a few weeks ago. I gave the salesperson all my information and stated that I had not used my Dillard's charge in a long time. She checked on it, stated that all was fine and even called my 2 hours, after I placed my order and assured me that the order had gone through. I do not use my email that often and just found that I had a note stating my order was cancelled. No phone call? The representative was very rude and matter of fact, I have an excellent credit rating and I am really upset that this situation is as it is. I told to reorder and was told sorry, sold out. In this day and age of customer service, I cannot believe that I was not called and of course here I am having to correspond on the computer. The comforter was a Croscill called Laviano. I will not shop at Dillard's again. Nordstrom, here I come.

I re-deployed from Iraq, in the beginning of December 2011. I went shopping in Dillards, around the end of December, or in the beginning of January. I happened to buy a pink gumball machine with a stand. After buying this, my unit released me to go on block leave, to visit my family. I returned 30 days later. Needless to say, the gumball machine stayed in my media room for the entire time, waiting for me to put it up. I recently opened the box, and found that the gumball machine was missing the legs. I immediately took it back to Dillards the next day, 14 Feb 2012. When I returned the item, the box was in top condition, along with it's original packaging. I went to the counter to return this item, and I had to wait 30 minutes for the manager to come and help me.

I explained my story, while he inventoried the box. We had to walk to the children's side of Dillards in Killeen, TX, and he tried to see if there were anymore in stock? They did not. One of the saleslady tried to call another store location, and they reported to have one on the books. After talking to the saleslady from that location, she reported that the one they had was returned due to damages. Go figure. It seemed to me, that this item came from the manufacturer, with missing parts, and because Dillards is selling it in their stores to their loyal customers (such as myself), they should be held legally responsible for this item. Another manager came down to the register where I was at, and offered to pay me $17.00 and some change for an item I paid more than $40 for. Granic, I did not have the receipt, but the Dillard's taping/bar code was still all over the box.

I thought it was an insult, and I politely told them that this is not the way you treat loyal customers. I simply walked away, without my money or item, and told them I will contact the corporate office. I feel, with as much my hard earned money I spend in Dillards, they could have resolved this in a different way, where as I still could have left feeling satisfied and confident that Dillards will remain a friend of mine. Right now, I am not feeling Dillards at all, and will at any cost go to other stores first, for my shopping needs, before I go there ever again. They will always be my last choice, from here on out. It is sad, because I really did love Dillards, but after this horrible experience, I am not sure I want to spend my money with them anymore.

When I receive my bill, look to see if the store charges for items purchased are correct, but because I am always so busy and in a rush, I just skim through the bill quickly. So today before I shredded my bill I looked at it, and I see this security feature charge for $35. I looked at my bill just to make sure I had been good and not charged anything and since I didn't this brought that $35 charge to the light.

I called and asked the CC department what the charge was for, and they said it was for a security feature that I accepted online in 2008, and that I had accepted it. Bottom line is that yes, it is my fault for being too careless not to look at my bill in detail because I expect business to be honest, and so I ask the rep if the bill was for the year or ea. month. He says ea. month. I felt like crying, screaming, breaking something, joining the occupy Wall Street and make it occupy Dillards, and I don't care for those folks. I am angry because the rep said something about $1 for every $100 then I remembered hearing something like that but thinking it was per year, and I don't remember if it was a trail offer and I don't even remember having approved it.

Since 2008 I have been paying about 35 just for some security feature I wasn't aware I had. I think Dillards is part of this deception because they get a cut from the security company, and then they bank on people being careless like me and not even noticing it because people are busy working, so here the customer is paying the minimum and a few dollars more to cover the minimum and the interest, and like me they don't even realize all they are paying is for this security feature and then a small portion of the interest.

Dillards is laughing his way to the bank because since the customer is just paying the security charge, the customer is not really paying on the dept, and the interest keeps adding up. I feel violated. I try to pay all my cards on time, I care about being a good customer, I trust the companies I do business with to do right by their customers, and I feel this is very dishonest trick. I will call them tomorrow because if I ever approved this they have to have my voice recorded somewhere; they need to show me proof that I approved this. I know now that I can't trust any company, and I have to look at my bills with detail, and that yes I have been careless, but I believe Dillards allows this company to make the offer because they will make money from them and then they will keep the customer bound and making money on interest based on the fact the customer isn't paying the bill, but paying this security feature.

Dillards, I will never buy from you again, and I will tell everyone that you are not a company to do business with. I don't need anything from Dillards, and this has been my wakeup call that if I don't have the money, I won't buy it, and if I buy it, I will not buy it at Dillards. This is the end of my business with Dillards, not to mention that returning anything at Dillards is almost impossible.

Dillard's at the avenues in Jacksonville, FL sold me two purses prior to Christmas. When my daughter returned one of them, they advised her I needed to present my license for the refund because it was on my debit card. It doesn't make sense but I made another trip and waited 30 minutes for help because first return attempt caused the item to show returned in Dillard's systems.

They wanted me to accept store credit. I refused so I had to sit in customer service for 20 minutes for them to convert store merchandise card to cash. Then I had purchased gold toe socks back during holidays and kept one pack but returned other two packs today because $6 is entirely too much to pay for a pair of socks. I found some cheaper and that day was the day I chose to return the socks. Then I was issued another store credit because this time the merchandise return is over 30 days old.

The assistant manager of the store, woman, dark shoulder length, dark hair straight bangs, treats her associates like dogs, yelling at them threatening to fire them from what I've overheard myself while waiting in costumer service while the associates tried to help me. I feel so bad for these people, I have made myself a promise that I will never step my foot into that store again for that reason alone.

Workers that do such a great job and go out of their way to help should not be treated like this, I will not disclose any more information regarding several incidents with this woman, to protect the workers in the ridiculous "right to work state". I hope she herself gets fired for threatening to fire people trying to help me. I will shop at Macy's and will cancel my Dillards card as soon as the costumer service center phone lines open tomorrow. Such a shame, what a great store it was a year ago, now, I moved back and see how horrible the management has changed

I have though about this complaint for few days since I don't want to put an employee's job in jeopardy due to unethical Florida "right to work" laws. But I have to complain due to the fact that what I have witnessed several times is complete mistreatment of associates of the Dillard's men's store in the Volusia Mall in Daytona Beach. I will never come back again for someone trying to help me to be screamed at and threatened to be fired. I feel bad for associates that work so hard to help me. I've witnessed this several times by what I know it is their assistant manager.

Because of a previous complaint regarding something else, it is complete mistreatment of associates and dock personnel spoken to as they were animals. While waiting near customer service the other day, I overheard a conversation in a room of someone being screamed at for being in the office room to the right near customer service. An associate was explaining or asking something regarding how to handle a procedure. What I heard was unbelievable.

A woman's voice yelling at the associate. I will not post what was said so the nice person (associate) does not lose their job in retaliation by the way things work there or my comment. Whoever was there behind the closed door was asking a question on how to handle a situation. It was the same woman I have seen before when the door opened. I asked who the woman was and was told she is the assistant manager. She had straight shoulder-length dark hair bangs, a bit heavy set woman. I find it very disturbing that employees are being treated this way. You do not scream at your workers.

When an employee has a question or concern, they are handling it with management to provide the best service for their customer (me). I feel so bad for whoever was the person behind that door being screamed at for trying to help. And I've witnessed this before. I will never shop there again. Being a sales associate is hard enough dealing with so many people. They don't need to be screamed at or threatened with their job and disrespected for trying to be the best at their job, which is providing great customer service which I had to apologize for and thank the person that helped me. Period.

I left a package a Dillards 12-29-11 at 6:20pm. I called the next morning to see if anyone had turned it in and they said no. Didn't say let me look, let me get your number, what color was it, where did you leave it, nothing. On 12-30-11, I called again to see if anyone has found it and she sounds upset with me that I keep calling. On 12-31, I called and asked to speak to security. I had to call them back later and they said they just haven't had time and that it probably is not going to focus in on anything.

I came up to the store on the 4th day. Someone told me she turned it in but Lou kept saying no one has turned it in. There was nothing more she could do. The little girl kept telling her she did. I asked her if she could please look around one more time in lost and found, on counters, under counters, on your desk, in you filling cabinet. Finally she went to a cabinet and found it. They had my $70.00 make up all alone. I am very upset. I think Lou should be fired. Investigate her. No one likes her. She is unfair and very mean to the customers. What was she going to do with my make up if I had never given up, keep it for herself? Do you care about your life long customers? I have been buying Elizabeth Arden make-up since I was 17 years old and I am 50. I was so upset, I wanted to return everything I purchased for Christmas and tell my family to also.

You're going to lose some of your best customers because of Lou and works in gift wrapping, customer service. She has a very bad attitude just ask Peggy you know who that is. She has been there forever and appreciates every customer and treats them right, and goes out of her way to treat them right. Please help me in this matter.

Dillard's store at Pier Park, Panama City Beach men's shoe display had 50% off lower priced marked. I selected a pair from the said display and the manager said these were not on sale. I pointed her to the sale sign and she said, "Not those, too bad." She didn't even want to take the sign down. It's blatant and willful false advertising.

I cannot believe I have finally found a way to submit a complaint against Dillard's. I will have to first say that this event did recently happened. It was actually about two Christmas ago. You have to understand though, this event really scared me. I had received some Steve Madden shoes that were new for the season for a Christmas present from my husband. Well the shoes didn't fit, so about no later than a week later, I decided to go and either get the correct size or exchange, depending if they had that shoe or not.

Well, the sales person checked for me and informed me there were no 7.5's so I asked if I could order them or if they could check the store in the other city about 20 minutes away from us. They informed me that they were not able to call that store and do that, it was against their policy. I went ahead and started looking around just to see if I might find something else. If not, I would have had to just drive and hope they had my size at the other store. Well, I informed the sales person I would do that and then the sales person rudely told me that there was no way they could even exchange. The salesperson informed me the shoes had been worn. I was completely and utterly shocked and just could not believe that the sales person talked to me that way and accused me of trying to return used shoes. I was so mad and embarrassed and emotional that I didn't even know what to say but I finally told the salesperson back, in a firm voice that it was a present from my husband and that there was no way I could have worn them. I didn't even know I as getting them.

Well, the sales person kept insisting that I did and I didn't even know what else to say. So I asked for the manager or supervisor and they got her for me. And well here I thought I would get somewhere and make them understand I didn't wear them and the manger/sup was just as rude, if not ruder. She had the nerve to tell me, "Do you know what kind of material this even is? And what it can do if worn?" I was so mad at this point. All I wanted to do was simply what everyone else that day was doing, getting something that would fit me or something to replace it. I know that suede will break on shoes if worn but I didn't need a Suede 101 lecture at this point.

Well, I thought about it and even pointed out to them that I wasn't the one who bought them. My husband did for a Christmas gift and the sad thing is that they had obviously been the ones to sell him a worn pair of shoes. I told her to just give me my money back and at first she refused. I told her that did not wear them and did not want them now and she walked off. The manager/supervisor walked off. Why the employees can have their rudeness and unprofessionalism, look who is setting the example.

Finally, an employee who works there and who I tend to buy all my shoes from when I go there helped me get the refund for the shoes. I went to my car and just cried. I was so embarrassed and mad. I know it's been a while since this happened but I thought this had to be out there.

I purchased a $200 pair of Ugg boots at the Cedar Hill location of Dillards on 12/26/11 (about 12:30 pm). The place was a madhouse and they did not have enough sales associates to begin with. I got one of the sales ladies to get me the boots, and she walked off to help several other people while I tried on one of the boots. I tried one on and put it back in the box. I never took the other boot out to inspect it--neither did the sales associate. When the sales lady returned she took them and asked me if I wanted anything else since they had a big sale going on. I decided to look around and returned about 20 minutes later. I purchased the boots; again she didn't bother to verify if they were the same size, same color, anything.

I then went home and opened the box a few hours later to waterproof the boots. Upon opening the box, the boots I purchased were used and water stained. I returned them to the box immediately and returned to the store (approximately 6 pm the same day) to explain what happened and asked to exchange them. The manager on duty was not helpful at all and didn't introduce herself, attempt to empathize, or correct the situation. She just told me they were used and she couldn't take them back. I was directed to call her supervisor in the morning. I did so and was told to bring the boots up for him to evaluate. I work an hour away, so I asked if my husband could come in my place. He agreed and my husband did just that. The store manager treated my husband similar to how I was treated the night before. Stating that "the boots have clearly been worn outside the store."

Well, yeah, I'm not refuting that, I even told him the condition on the phone. That is the reason why I brought them back in immediately to attempt to remedy the situation. I then called the district manager (voicemail) and the corporate offices in Arkansas. I was called back by a Regional VP who told me that "they could not help me". Calling the corporate office again, I was told this is as far as I can go until "The Dillards" return from vacation. I'm thoroughly disgusted with the whole experience. I'm out $200 and have a pair of ugly boots in less than desirable condition.

I received a new Dillard's card in the mail. It stated that this was a replacement card for Dillard's. I noticed it has American Express written on the card as well. I called Dillard's to find out exactly what this card was and if there was an annual fee and did I have to switch to this card or could I keep my current Dillard's card. The person I spoke to said that yes, I could keep my current Dillard's card and they could cancel the one I just received (which I didn't ask for).

I questioned whether the cancelling of the card would affect my credit and I was told no. So I had them cancel the card. Several days later I received a letter from GE Capital Retail Bank, stating that they had closed my Dillard's American Express card account and notified the major credit reporting agencies of my decision to close the account. I am very annoyed with Dillard's for sending a card that was not requested and then reporting its closure to the credit bureaus. I am not sure if this will affect my good credit.

So, I have bought a ton of things from this store over the past few years. I was even registered here for my wedding. I have never had a problem until I placed an order online. The first problem was that they claimed my billing address was wrong, but come to find out it was because they were trying to put in my shipping address instead. The lady who called me about this was extremely rude.

The next problem was the shipping. I had paid for express shipping but one of my items didn't come in. I come to find out it wasn't available online and they were still "searching" for it. I had to call 3 times about this and it was finally solved. The final straw was when the shoes came in. They weren't even the right brand, color or size. When I called to complain, the lady never apologized and put me on hold for 15 minutes. When she got back on, she informed me that I would have to ship them back or take them to the store and the manager from the store would contact me. I told her I will not waste my time or money to ship them or take them back, the receipt didn't even match the shoes! She started talking over me, I asked her to let me speak and she told me that she was done with me and then hung up.

This woman that works at my local Dillards is currently married to my brother. I haven't spoken to my brother in two years. Not one word! I frequent the Dillards here as I love the clothing lines and I don't mind paying higher prices for quality clothing, shoes and makeup, etc. I especially love the customer appreciation days.

Obviously she and my brother are splitsville. I don't care. I have nothing to do with either of them. I was shopping this afternoon, enjoying my day, taking it easy and relaxing. I found a great spanx bra and decided to make that appointment for my facial as I want to also get a chemical peel for my melasma.

So I go up to the counter to make my appointment and Melissa (brother's wife) is working there. I do not say one word to her. I speak to her supervisor there and start setting up an appointment, telling her my concerns and asking certain questions. Melissa starts cutting in and becoming part of the conversation, so I start speaking back to her. The supervisor tells me she can't make an appointment at this time due to her vacation and some stuff coming up and asks for my phone number, so I give it to her and ask her for her business card. She leaves to go get her cards as she didn't have any there at the counter.

While I am standing there waiting, saying absolutely nothing, Melissa goes off hollering at me,"How long are we going to keep doing this?" I said what, all I am doing is standing here waiting on a business card. People walking by are starting to stare. It was very upsetting to me. She kept on and on hollering until her supervisor came back, then Melissa walked off. I then asked the supervisor how to file a complaint. She started to find out the correct procedure and as Melissa was walking back, she overheard me ask again how to file a complaint. All of a sudden, Melissa spun back around and started walking off, hollering, "I quit, I just quit." Her supervisor ran after her, leaving me at the counter by myself.

I don't feel safe shopping in this store.

I purchased Calvin Klein dress shoes on Sunday. Monday I slipped while at work at the hospital. The entire side of the sole and back side of the patent leather ripped off. They would not take the shoes back or refund my money as they said there was no shoe defect that caused this. Funny as I usually buy from Zappos who I am sure would honor this and I have had incredible service from Nordstrom- they once took an entire suit back and exchanged it for a smaller size without the receipt because they knew me and they said it was their policy. I rarely return things- but i will definitely stop shopping at Dillards in case I ever run into problems with merchandise again. Online companies like Zappos will soon put places like Dillards out of business

I purchased a coffee pot from Dillards. They refused its return as I do not have the receipt. So due to the fact that this coffee pot leaks, will you replace it? It has been used for 2 years. I am a poverty-stricken senior so I have no money.

I have a red Emeril 10x13 casserole dish and have it about 3 or 4 years. I have cooked in it so many times and I love it. About a couple of weeks ago, I noticed a crack through the middle of it. It is a stoneware type of material with red over the top of it and is "oven and dishwasher safe". Yesterday, I got it out thinking I would get in touch with someone at Emeril ware, and it completely cracked in half. I was just wondering if it can be replaced since it is supposedly oven and dishwasher safe. I love the pan and my daughter has a blue one like it but she has not had any problem with hers. I got them at the same time.

I attempted to return Spanx and was told by the store manager that I couldn't even return it for a smaller size because it had dirt on it. The dirt was already there when I bought it. I didn't want a refund, just a smaller size. I return it the next day 14 hours after purchase. The manager said that they were told not refund money for Spanx. They were getting too many returns. The sad thing about it was that initially I wasn't looking for a refund, only to exchange for a smaller size.

I called Dillard's customer service two months ago because I lost my online access. I was told they could only change my billing to paper and would charge a fee to make the payment I called them about. To date, no bill has arrived. When I called customer service, I was on hold for over 20 minutes and transferred 5 times. When a rep finally came back, I was informed by the system to accept my payment was down and would be up in 30 minutes. I was to call back and go through this again.

I was also told by Maria that my statements were not changed to paper as promised previously. All of this to pay a bill—really? This is extremely disappointing. They even changed my account number and said I would receive a new card. After I said I did not need a new card, there is something fraudulent going on, a major concern from within. Does someone receive credit for changing the account number?

It is virtually impossible to reach a real person. My, how times have changed when the consumer needs help. If they want to sell you something, customer service is flawless. I lost faith in Dillard's to handle the basics. This caused loss of valuable time to try to get simple things taken care of in a timely fashion. I still have not been able to make my payment nor do I have an account number now. I must now mail a payment in and hope it is posted. Redundancy and inefficiency at its worst.

I bought this defective blanket from Dillards in 2009 after it had been recalled in 2003. I believe Dillards should refund my money for selling a blanket that had already been recalled 6 years earlier. One remote no longer works, flashes 'E' for error. Then I read that some of these have overheated and caused burns.

On January 1, 2011, Dillards offered a "One-Day Only Sale 50% additional off". I went online, found many nice dresses and I clicked to buy from one dress to another but it was not saved on the shopping bag. So I logged on my account and tried again and they were saved but it said "Sold out". Finally, I closed the window and did something else.

I went back again and the Dillards website worked just find. I was excited to get a few dresses I would love to wear. I tried to purchase them but the website was acting up and did not allow me to successfully purchase the items, even if there were only 2 dresses in shopping bag. That was 4-5 hours altogether to get the nice dresses with possible good price but its website did not let customers place the order.

I came back to Dillards today only to see now that all dresses are up to normal price. No doubt that this store has good designed cloth but no good online service, especially the "place an order" is not functional or Dillards tries not to let those goods go.

Online purchase does not always guarantee that the products will fit a customer just right, so all stores where they want online customers must be aware of this issue: Dillards does not have a size chart available and the dress size from each brand differs from one another. I bought some nice and quite expensive dresses from this store and ended up with disappointment to the fit of all dresses since they were too large on the chest area. Or it fits the chest but is too loose around the shoulders and too small on the waist area. Also, there is no way to know how long the dress is.

Dillards must at least state the size of the model wearing each dress and the dress size so customers can compare with their heights and body sizes.I realize that this store is not honest from the way their online system worked yesterday. It did not allow customers to buy the goods when it stated it has only one day sale plus 50% off. Sorry for another disappointment.

I was shopping at Dillards in Central, Port Arthur, TX (11/6/2010). I picked 2 items, a blue dress (BCBG) and a pant (Antonio Millan) to try on. While I was trying on those items, a white old lady knocked on the door and asked me, "Is everything OK?" So I opened the door and told her that everything's fine. After I tried on and I left them in the fitting room and walked out, that old white lady asked me again if I got everything. I told her they're still in there and asked her if she wanted me to get them out but she said it's fine.

She was starring at me when I left in a weird way. Next, I came to the jeans section, and another middle aged white lady was asking me, "Where is the green dress?" I told her I only tried the blue dress and a pant and they're still in there. I asked her why they are asking me. She told me they saw me try on 2 dresses, a blue and a green.

I got so mad and left the mall, and 5 minutes later, I came back so that I can confront her and ask her why she is accusing me, but I couldn't find her so I went home. I am still really mad about what they did to me. I feel so discriminated, because I am an Asian and they think i don't have enough money to buy it. I shop at that Dillards all the time and bought bunch of stuffs. I will tell all my family and friends not go shopping at that location anymore..

I have not complaint about any Dillard product or employee. I've been going to the Dillard's at Tucson Mall for 12 years. The store is beautiful. The products are excellent. It is a first class store and elite except the restrooms really need to be redone. They have been the same restrooms for as long as I have lived here (12 years). The fixtures are old, the tiles are old and dingy. The grout is dirty looking. Nothing up-to-date about the restrooms. They are not dirty but certainly look dirty and decrepit. I think you should consider redoing the restrooms especially to reflect the rest of the store's image. I'm always so disappointed when I use them and my husband agrees the men's room are just as bad.

I recently bought a dress at Dillards in First Colony Mall in Sugar Land. I bought the dress on a Sunday for my sister-in-law's wedding and then on Tuesday tried to return it because I didn't think it fits the occasion properly. When I went up to the dress section upstairs, I was directed (very rudely) to the nearest checkout counter to return the dress.

The clerk (who was actually very sweet) told me she would have to call the department manager in to return the dress. So after a 15-minute wait, the department manager finally showed up. She stated that she could not refund my money because I had worn the dress. I explained to her that I had not worn the dress since I tried it on in the store on Sunday. Then she told me well I had gotten deodorant on the seam in the armpits of the dress.

After looking at it, I had to ask her several times to please point it out because I was not seeing it anywhere. She pointed to the seam and said "right here". I once again told her I had not even taken the dress out of the bag since I had bought it the Sunday before, and I had not worn it at all not even to show my daughter. She accused me again of wearing it. I pointed out the lady who had sold it to me, and the department manager asked her if she had looked over the dress before she sold it to me, and of course the sales woman said yes she did.

Then I asked if I could speak with the store manager and surprise, she was at lunch, and wouldn't be back for an hour. I was so aggravated by this time that I called my husband. He called the store and spoke with a gentleman manager about the situation. When my husband called me back, he told me to go speak to the man he just spoke with.

So I went back to Dillards and spoke with him and after three seconds of looking, he put a bag back on the dress and handed it to me, told me he would not return it then just walked away, no apology for all the trouble. My husband by this time has had enough and called the General Manager of Dillards and without even looking at the dress she stated she would not return the dress either.

I feel like I have been robbed out of $160 for a dress I will never wear. My husband called another Dillards that is much farther away and asked if they could help me and they said they would take a look at it but I would have to wait till the next day. All I know is I will never shop at any Dillards again. I have read one too many complaints on Dillards and with this kind of customer service going on, I'm even going to contact our local news teams. This is a complete injustice to the people. And I will not stand to the wayside and let other people get ** by Dillards!

I bought cosmetics from the Lancme counter and was walking out when the sales associate asked me which magazine I would like to get as a trial subscription. I picked two, and three months later, these thieves had mysteriously gotten my account number from my credit card and withdrew about $70 from my account. I spoke with the manager of Dillards and never got a response. I am disputing charges through my bank, but what bothers me most was that these crooks had access to my personal bank account through a department store transaction. Is that not illegal practices? I might speak with an attorney.

The shoe dept. is the worst in this store! The employees are very rude. I have complained many times about this and nothing has changed. I am 52 years old and disabled and refuse to be treated this way in any store but especially one I shop at often.They refused to help me. If I ask for a size, Joseph, will say, "We don't have any more of those." If I ask for another size, he says, "Why do you want that size if its not the one you need!" When I went to another employee for help, he goes to them and whispers to them, then they don't want to help me.This happened again today. I called the store manager again. Everyone says, "Just don't shop there anymore." But I am not able to drive into Oklahoma City, another 40 miles away.

I wasn't surprised to read the many complaints about Dillard's because these complaints are true. I am an employee for only a short time and have "outstayed" my welcome. The company has no operational standards for anything. The company does not believe in loss prevention or human resources. If the company takes losses because of theft, they blame it on the employees for stealing, not the people taking fragrance gift sets over and over again. I think this store may have the highest turnover rate because of poor management and operations. The general manager is the judge, the jury and the hang man. If anyone has grievances about him, guess who takes the complaint?

The only standard is there aren't any, mismanagement and poor or no communication from the store manager exists in all areas. The managers are constantly reprimanded by the store manager in front of employees about everything. Employees are stressed about losing their jobs on a daily basis because of the ** "quotas" and credit. Employees are to sign paperwork admitting to failure for not opening their goals for credit without warning. Being "written up" for not opening credit is just the beginning. A co-worker complained of sexual harassment and requested to be moved from her area and nothing was done, causing undue stress for her and communicating her uneasiness working with this individual, can we say "lawsuit"?. I have managed to move back to a previous employer and will never step foot in this establishment ever again. I was embarrassed to work for such a company and wonder how this company remains in operation.

I have three issues with Dillard's. First, I have a heart condition and tire easily after walking around several stores at the mall. While my wife shops for clothes at Dillard's, I need a chair to sit in for possibly up to 30 minutes at a time. Dillard's has no "husband" chairs in women's clothing. Secondly, the corporate overhead recorded music is awful and distracting. I don't need to hear repulsive music that some "suit" at corporate has selected to "entertain" me. It doesn't. If anything, I want to spend as little time as necessary in their stores because of the racket. And third, it is always freezing cold in any Dillard's store. Even in the summer I have to take a light jacket with me just to wear in the Dillard's store. Other stores are cold as well, but Dillard's is the worst! Because of the three irritants I have about Dillard's, I spend very little time or money in their stores.

I have always purchased your products. I am a cancer patient and have to go to Houston every three mos. I am 93 years old and cannot drive so someone has to take me. Driving down the street, we noticed that Dillard's had your free gift with purchase. I was going to need face powder so I bought the Lucidity Translucent Loose Powder no. 2. Since I did not need the powder immediately, I did not open the package right away.

Well, I opened the package and was very disappointed as the powder was in a large round box and the ones I used was small square box. Not only this but there was no puff in the box. Since I could not get back to Houston for another month, I went to Macy's in Texas City (no Dillard here). They said since I bought the produce at Dillard's they could not help me. The lady said use the old puff which is small. When I tried to get the powder out, it scatters all over as the puff is too small. Also I have to shake the box even to get some powder. Certainly, this store could have given me a correct puff to use! Please help me. I want to continue to use your products.

I have been shopping at Dillards for years and have never experience any problems until I went to return a very expensive pull over/blouse for evening wear. I encountered problems at the register. Once certain # were entered, it said I had had this item too long, more than 90days and I was sent to customer service for further assistance. There I was told the same thing. May I add that I could not locate my sales receipt. Mind you, the item in question was on the floor and therefore management wanted me to take a gift card for the sales amount. No way. All the original tags are still on the blouse along with the barcode that is needed if you misplaced your receipt.

I don't have the complaints I have read about other customers. I love shopping at Dillards but at this point, I feel that Dillards need to serve their customers a bit better than what they do. And sometimes management don't always represent Dillards very well! Bottom line is I needed this item to be returned and the full amount rendered in a gift card. I would just like to add that my husband and was going to a military ball and I needed a top to wear but my husband became ill and passed away some time thereafter. And I just never took the time to return this blouse.

Can you please assist with this matter so that I will not be forced to join the rank of others with a bitter taste in their mouth of Dillards? I appericiate your time for hearing me out. I can only pray that the person sitting and reading this know the Lord and know what it means to lose someone you have been married to for 43 years, a military man for 30 years +! We all are military families. I await your response to this matter asap so that I can return to the Northlake Mall here in Charlotte, NC and see whomever to make this work.

I purchased a business suit on 1/11. On the night on 1/11 when I got home, I tried it on to show my husband. It was a $290 suit. He said I shouldn't have spent that much now and asked me to return it. I had the suit on for not more than 15 minutes that night. When I attempted to return it to the store, tags still on the suit, they told me that I had worn it. That it was wrinkled and it had deodorant on it. I told them that I had it on in the store while I tried to find someone to help me find a blouse and that I had it on for not more than 15 minutes at home while I showed it to my husband. Some merchandising guy who was putting out stock told me that I had worn it and they were not taking it back.

I asked for the manager. He had already gone downstairs to show her the suit. When the manager came upstairs she told me she was not going to take it back at first and that it had been worn. I told her that I had not worn it; just had it on for 10-15 minutes and couldn't have possibly wrinkled it like that and got deodorant on it. I suggested that maybe, just maybe, it was not in perfect condition when I bought it. She said that I wouldn't have bought it like that. I explained to her that I didn't have my glasses with me when I bought it and I still didn't notice anything until the gay guy held it up in the light at the store. I told her that I didn't wear it and asked her how I would have worn it with the tags still intact. She said at one point that she would give me a store credit and then she just walked off.

When she returned, she didn't say anything about changing her mind about the credit. I asked for her boss' number and she looked it up on the computer. I then said, "Why did you tell me that you would give me a store credit if it's not sellable, then?" She responded, "Well, I've changed my mind. We don't have anything in our store that looks like that." I was shocked at the lack of professionalism with this store manager. I called several times and left messages with the assistant to the regional manager and still, four days later, have not received a phone call from him. Dillards has the worst customer service and I will never shop there again. I'll be sure to spread the word. The result is a $290 loss for something that was in the same condition, minus a few wrinkles, as when I bought it due to Dillards' refusal to refund my money.

Dillards does not own their credit cards! GE owns the credit card. Any problems with it have nothing to do with Dillards. It is strictly GE!

I am just responding to the other complaints. Unfortunately, a lot of the problems lay within the worker and not the company. I worked in sales and the office of this company. We gave the consumer pretty much anything they wanted. In our defense, we had too many people who knew that and they would take advantage. If you feel discriminated against, go to the GM. The GM will get to the bottom of it. Don't just walk away bad mouthing an entire company. It was a single associate. That person can be dealt with.

If your GC was incorrectly credited, get the manager. It can and it will be researched! We can identify everything! The store it was bought from, used, what it was used for, the date, the way it was purchased, the associate who sold it, and the associate who rung up the sale that it was used for and etcetera. We are in 2010 where computers and cameras tell us everything. If you feel wronged, go see the Operations Manager! Please! I promise you will be helped. Stop complaining after the fact.

On 01/03/10, I bought Clinique even better. At ****, the pump did not work. On 01.06.10, the employee was surprised that the container was empty. At my surprise also, they gave me back one open container and is 1 third full. There was neither thank you nor anything.

I have now read hundreds of complaints about Dillards deplorable treatment of their employees and/or customers. This also includes my daughter who works at the Dallas, TX store. She has been in retail and has managed large retail stores, so she knows the inner workings of a retail business. Dillards treats their employees worse than any company I have ever seen.

They have to work hours on end with few to no breaks. The managers stay in offices, are rarely out on the floor, plus, hardly ever come when called to help with a computer/register or customer problem. Then when they do come out after repeated calls, they are snotty, chastise the salesperson "in front of" the customer, and threaten the employee with various threats due to the employee's "offenses." These "offenses" are basic, normal issues that just happen in any given retail store. They are not punishable offenses, but sales associates are always being threatened with the loss of their job if they don't meet their sales "quotas."

These "quotas" are ridiculously high numbers, and due to the lack of people in the store (except during recent Christmas sales), these quotas are next to impossible to achieve. Those salespeople who do achieve their numbers are usually the associates who practically jump all over any person who walks in the door.

Mr. Dillard took over the store operations in the late 1990's. Maybe he runs the store the way he thinks a store should be run, but, Mr. Dillard, you are losing business, and people are walking out of your store vowing never to come back. How can that possibly be a good way to do business?

There is one sales associate in this store that should be fired, because no one can get along with her. She makes problems for every department where she is placed, and customers have repeatedly complained about this woman. But Dillards won't do anything about it. Yet, they will fire someone else who doesn't cause these problems. It is just plain bizarre!

The other night, the store was supposed to close at 6:00pm. Many employees had family members waiting in cars to pick them up, when at the last minute, they were told the store was going to stay open one more hour. Also, the employees are given their work schedules less than a month ahead of time, so workers can't plan any kind of vacations or time off.

There is also a very sexist attitude about "women" being in charge, because it seems like Mr. Dillard only wants "men" to be in positions of management and authority, because women don't seem to have the capability to do "that kind of work." There are some women in management, but they are few and they are usually mean-spirited and don't know how to get their employees to work well for them. They only seem to know how to cause division and instability within the ranks.

This does not lend itself to keeping good employees or having faithful and trustworthy employees. Those who are decent, hardworking, loyal, and trustworthy get discouraged and beg to leave after just a short time. And, due to job shortages, it's bad on a resume to look like you are "jumping around" in jobs.

If Dillards doesn't get it's act together soon, it's going to shut its doors because of bankruptcy. Maybe that's what Mr. Dillard is hoping for. Who knows? It sure isn't the goodwill of his employees or his customers. How very sad.

Shoe Style 34723

And to the gentleman that had the issue of the "rewards card"..... I can see this happening. The employees are so pressured to sell credit applications(otherwise be written up or fired for not doing so) that this causes a lot of pressure to be dishonest with people. Believe me, it is not the workers' fault. It is the pressure that the company puts on them. The workers aren't as nice as they seem either. All they want to do is make their quota, otherwise they will get yelled at or even fired for not doing their "jobs".

I worked for Dillards as a pacesetter for 10 years and then left to accept a position elsewhere. After 5 years, I went back to work at Dillard's and was shocked at Dillard's management style and how they treat their employees. There was little or no training, I was simply thrown on the sales floor. They over hire sales associates in all departments to prevent associates from selling their "required quotas", enabling them to cut the employees hourly wage as they are rarely able to maintain their quota. Regardless of how aggressive I was on the sales floor, I received 2 pay cuts (making barely above minimum wage) and was finally let go for not meeting my required quota.

My "reviews" were random and I wasn't given the full designated length of time to improve my performance on the sales floor between review periods. During my review, I was told that the associates would be rotated within the department to even out the sales as some areas were busier than others but that never happened. There was always a lot of tension on the floor as sales associates struggle/stress over making their quotas so as to not get a pay cut.

Associates in "special" departments, such as the women's coach handbag department, were given free reign over the area and were allowed to bully other associates and intercept sales in the department. Numerous complaints to the store management were met with deaf ears. I was told by the marketing manager at Northpark not to bother her or the store manager with issues within the department. They simply didn't have time or care. They had better things to do.

Dillard's forces their employees to quit or "terminates them for not making their quotas" so they won't have to pay unemployment, which is very underhanded. If you must find retail work during this terrible economy go anywhere but Dillard's. I still plan to file unemployment as they set me up to fail.

We tried talking to Dillard's about it, but we recieved several calls stating that if we didn't pay they would ruin my husband's credit! Is that unbelievable or what?! We had banned Dillard's from our current shopping stores and believe it or not now we received another statement saying that we owe about 300 dollars, again!! Man, watchout with this company... is not what it seems!

I signed up for the card and afew minutes later after she was done entering the information in the system. She handed me a flyer which clearly showed that i will be receving a credit card in the mail. I asked her to cancel this and she said she cannot, i went to see the manager who said he will cancel this application. I dont know if it will happen but i am waiting to hear from the manager after he calls and cancels this application.

Funny thing is other Dillards asssociates heard her tell me it was a rewards card and did nothing until i went to the manager and one lady was kind enough to say she heard ADRIA tell me it was NOT a credit card, when infact it was a credit card application.

I am african american that was shopping for clothes after the previous day spending 230.55 at Dillards and was wrongfully accused of shoplifting and was asked several times about the shirts that I was fitting I was about to purchase another 350.00 worth of merchandise and I bought 200.00 worth of clothes back because. As soon as I got out of the fitting room I was stared down by a guard and when I went back to return the clothes the clerk was makeing racist comments.

Emotionally Hurt!

as soon as I got out of the fitting room I was stared down by a guard and when I went back to return the clothes the clerk was makeing racist comments.

I brought a dress from dillards when ,I got home to where the dress notice that it has a stain on the dress took it bac to the store to return it and regina called the edna thomas ,I told her I purchased the dress didnt notice the stian util, was getting ready to where it ans she told me thats not her problem and she has been at dillards for 10 years and she will not return the dress ,I asked her for the sote manager and she told me that she is the store manager no one else can speak with after going back an forth she gave the store manager name susan lawson ,and asked her for the store phone number she walked off ,I asked regina the casiher was thier any one else on duty she called heather speas , and she walked over to the department where I was and said thier is nothing I can do for you and walked off ,

My spouse, and two sons walked into Dillards to buy a sweater for a relative. We entered the store through mens clothing and proceeded to womens wear. We told our two boys to stay close because we were in a hurry and would be in the store for a very short time. We purchased a sweater and were only in the store for approximately fifteen minutes.

My son Joseph told me that the man was crazy and that he had looked at several shirt and pant price tags but was only looking to see what the price was.

I noticed that my son distraught and upset at the fact of being approached and accused of something he did not do. We, the family walked over to where the Dillards store employee was and asked him what the problem was. He said that he had seen my Joseph remove a sale tag from a shirt and that it was considered shoplifting, and Dillards would prosecute shoplifters and he could he would go to jail and be banned from Dillards stores, and even the entire mall. At this time a female Dillards employee was present.

I asked the male employee if he had seen my son remove the tag and she answered, stating that he was present and had seen him. She just looked down and would not look me in the face. I turned to him and again asked if he had seen my son remove the tag and that I wanted to see the surveillance video if in fact he has observed him remove the tag. I again asked if he had seen my son remove the tag and he said NO, he had seen him fiddling with the tag and one shirt was missing a sale tag.

I am certain that the store employee was racial profiling our son because he is Hispanic and thought he would intimidate him. I believe that what this Dillards employee did was improper and an illegal practice.

Most major retailers have published policies against racial profiling by it's security personnel. Not surprisingly, incidents are occurring, which feeds the question of how much racial profiling exists in Dillards retail stores?

We will no longer shop at Dillards and will make every effort to let everyone know how we were treated.

WENT TO USE MY CREIT CARD TO PURCHASE ANOTHER CHRISTMAS GIFT YESTERDAY AND MY CARE WAS DECLINED. CALLED THE OFFICE AND FOUND OUT, THAT LIMIT HAD BEEN CHANGED TO $260...DOWN FROM $700...I WAS ANGRY, SINCE I HAVE BEEN A GOOD CUSTOMER OF DILLARD'S FOR A LONG TIME AND ALWAYS PAY MY BILLS, WHEN I RECEIVE THEM. ALWAYS PRIDE MYSELF ON BEING A GOOD CUSTOMER AND I KNOW I DON NOT DESERVE THIS KIND OF TREATMENT. IT IS DEGRADING AND AWFUL

Last month I purchased a beautiful dress on Dillard's website to wear to a holiday party. I allowed PLENTY of time for shipping and have been anxiously waiting for my dress to arrive. The party is now just a few days away and still no dress. I only received one email regarding my order from Dillard's, and that was the email order confirmation I received just after placing my order. In the Order Status column, it said On Order. I took that to mean that my order was received and being processed.

Now that the party is right around the corner and still no dress, I called the 1-800 customer service number and found out that On Order= Backordered. Never did I receive an email with an expected arrival date or anything indicating that I would be waiting longer than the stated shipping time frame of 5-8 days. To compound the issue, I purchased the dress on sale for almost half the price is retails for. Now that the dress is backordered, they tell me the closest store to me has the same dress in the size I ordered. But I can't get it at the same price and I'd have to pay about 5 times as much in shipping in order for it to get to me in time for the party.

The store is over 2 hours away, so I'm not going to drive there to pick it up and have to pay twice as much as I ALREADY paid for the dress that I was never told was on backorder. I'm completely disgusted by this experience and plan to tell everyone I know how irresponsibly they handled my order. I caution anyone planning a purchase from Dillard's to think twice. Not only is their customer communication terrible, if not non-existent, their dispute resolution [is bad]. I've never shopped anywhere before where they have the exact item you ordered but won't give it to you for what you've already paid... I'm never shopping there again.

I did a bridal registry with Dillards, when I asked if they had any cards to slip in my invitations letting my guests know that I am registered with them. They said they didn't have any at the moment, but will contact me when some come into the store. A couple of weeks went by, so I decided to call the store, and they haven't got any cards in. It is coming close to the time I need to mail my wedding invitations out, and frustrated that they didn't get any cards in, I thought I should call another Dillards store and see if there bridal department would have any. I did, and they said all they carry is the shower registry cards.

Ok, I am not having a baby shower, or a bridal shower, I am getting married, and need to let my guest know I am registered in the bridal registry. This is a well known department store, and I am giving them my business, but they cant help me? The lady on the phone said if I wanted to get the shower cards instead it will cost $6.37 cent for the shipping fee for this store to mail these cards to my home address. Are you serious?

I am the customer, doing business with you, I shouldn't have to pay a shipping fee for these cards! They should be free for me for doing business with Dillards, and doing a Bridal Registry! Frustrated, I ended up going on the internet, and ordering my own cards letting my guest know Im registered with Dillards. I will never do another registry with Dillards again! What a waste of my money!

On 8-09-2008 and 8-10-2008, Dilliard Department Stores advertised a 75% off sales in the Dallas Morning News. When I went to the Frisco Dillard's Store, the sale was not honored. They stated that no such sale existed. This is false advertisement. They hook you with the ad to get you to come into the stores. Many customer were lined up complaining to the Customer Service Desk.

We asked to speak to the Store Manager. The customer service desk told us that no store manager was in. When the customers continued to complain, the store manager was paged. The manager did not honor the sale. I have never complained before but it was obvious that this technique was used to bring customers into the Dillard stores. I filled out a complaint form.

This is false advertisement. This has happened on many occasion with Dilliard falsely advertising. It is illegal. How many individuals went into the stores those days to find no sale was in existence.

Last Christmas my husband and I received gift cards from our son for DILLARDS, $50.00 EACH. Since there is not a DILLARDS in Jackson I set a Saturday to go to Memphis 85 Miles away to shop with the cards. After some time picking out a purchase for my husband I used his card without problem. Proceeding to pick out something for myself, I proceeded to the register and after standing in line for 15 minutes was told my card had already been used. I told the clerk that was impossible. I was told there wasn't anything she could do. I left my selection and proceeded to the office and asked for the manager. After speaking to the manager at length I left DILLARDS feeling like a criminal for trying to use a SPENT CARD. THEY OFFERED NOTHING. The card was never spent. My son, after hearing this and still having the receipt for the cards, went to DILLARDS and received the same treatment as I did. RESULT NOTHING.... DON'T EVER BUY GIFT CARDS FROM DILLARDS.

A group of my students went to Dillards to shop. I had given them money for having perfect attendance in an academy they were attending. They were very upset that a security guard had been called to watch them. They were at the jewely counter and after aksing the price of a necklace and another piece of jewelry they were given an astronomical price which made them believe the clerk was lying. They were very upset because they felt that the clerk had stigmatized and profiled them because they are black.

I carried them back to the store to talk with the cashier. He stated that he did not call the security guard, that the security gurard was passing by as the students were looking at the jewelry. He said that if they felt he was profiling or stigimatizng them that they were wrong. I went and asked the security guard if the kids had give him in trouble. He said they had not but that the casier in the jewely department had called him earlier to watch them.

This isn't a complaint about the department store or it's employee, rather the fact that I received a post card in the mail from Dillards for a free gift with purchase, which I did make a large purchase, the advertisement was for the regular free gift and also a pure color gloss. I received my free gift in the mail, however I didn't receive the gloss, so I called Dillards and the lady stated that corporate didn't ship them any gloss.

My complaint is that if they are not going to carry a particular advertised item then they shouldn't advertise for such a gift. I was very anxious to try this lip gloss. Although I didn't receive this as a free gift, the young lady did offer me a tube of the pure color lipstick instead, which was very kind of her. I guess I feel that Estee Lauder should provide all department stores with such advertised items. Thank you for your attention to this matter.

I was contacted by a police officer in Dillards Dept. store at the Raleigh Springs Mall concerning a credit card that was sent to me by Dillards- but was stolen from the mailbox. The police officer wanted to know was the person authorized to use this acct. I said, No, and he stated he had that feeling it was being used illegally and that he was riding the suspect straight to jail. I told the police officer,please do because we don't need ppl wrecking our credit.

The police officer gave me a number of the fraud dept. I called and filed the complaint verbally over the phone. I was given a new account number and told that they would be sending me some affidavits to fill out and send in. All I got was another credit card and a bill. I called Dillards back(Nov) and talked to more than one Manger. The first manger was a lady who was rude and accusing. I asked her to let me speak to some other Manger. I then talked to a manger name Joe: I explained the events over again to him for the third time. I explained to this man that the card in fact was in my daughters'name. I liked having the card in my daughters name but since the thief o f the card- I just didn't want my daughter associated with such a criminal act.

I requested putting this card in my name. So I reguested having the card sent in my name : The problem with that was the Manger Joe wanted me to fax(480-503-5557) him a note stating I would take responsibility for the card. I thought this manger needed to be turn in to his manger because I didn't charge on that card he should have sent me an affidavit. But he never sent me anything but more bills. I called him back and he said he didn't know of this acct and he was just assigned this acct 2days ago(Jan10 - I last talked to him).

But the first time I talked with was in November, because I took notes of the conversation and wrote it in my journal. He refused to give me his name and I told him I talked to him the last time he said, He had just got this acct. But his name was given to me on the 10th of January o1 as being the acct manger in charge of this acct. By the person who connected me to his extention. He argued with me as to who I am. He accused me of signing up my daughter for a credit card.