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Consumer Affairs


Is this your Business?

Dial Soap


Consumer Complaints & Reviews

My family has used Dial bar soap for all my life and lately we are very discouraged because the bars have gotten much smaller and melt much quicker! We love Dial soap and we never looked for an alternative until now! I myself am a cook in an institutional kitchen where it gets mighty hot and Dial always keeps me dry and avoids embarrassment. If profit is a problem, please continue to keep your bars bigger, especially the family size, because we have kept with the product this long and would rather pay a few more cents to keep things the way they used to be. I don't want to change, but my bathroom is filling up with slivers of soap due to the fact my mom refuses to throw them away! She's 76! Please give us your big bars again!

I have used Dial for about 50 of my 70 years and I am now completely disgusted with your bar soap product. Not only has the company shaved down the bar, but its lasting effect has been shortened quite noticeably. It melts too quickly, it breaks apart, and it's no longer a quality product. I even take the bars out of the wrapper to try to harden them, but it doesn't work. It seems that the new bar is designed with deception of the consumer as its primary mission. I am no longer going to use it! There is an old saying, "You can fleece a sheep many times, but you can only skin it once." I have been skinned.

We have used Dial for over 45 years, and are completely dissatisfied with this product. Not only has the company shaved down the bar, but it's lasting effect has been shortened, quite noticeably. It melts, it breaks apart, and it's awful. We are no longer going to use it!

The bar of soap turns into mush and smears all over the wash cloth as I am taking a shower. It then cracks when it is drying in the soap dish. Has the formula been changed? I have always preferred Dial soap for bathing, but I think I am ready for a change.

I bought some hand soap and the pump on it is broke. It looks good but I just don't want to pump out the soap. So, I feel it should be replaced with another. If not, I will no longer buy any of your products nor will anyone in my household.

I just wonder what we are supposed to do with all these half soaps. The corporation changed the shape; I went along with it because I truly love Dial soap, but due to the fact that I now have lots of half soaps, and there is no way to glue them together, I will not be purchasing Dial any longer. I heard during the last depression women would keep them; put them in a dish, and use for washing dishes. I'm done. Thanks for nothing.

I filed a complaint with Dial/Purex/Henkle in regards to their Purex 3-in-1 Laundry Sheets. The sheets ruined 17 of our shirts by leaving greasy, oil spots on them. After numerous back and forth emails, I was pressured into settling for $150 in compensation. A check was quickly sent to me from Dial Corporation. I deposited the check into my account. The check was returned for non-sufficient funds. I want Dial to reimburse me for the full amount of the clothing they ruined in addition to bank fees. They refuse to send me anything other than the original $150 and a $12 bank fee.

I have spent countless hours trying to clean my clothing in addition to writing emails, calling 800 numbers, and now speaking with my bank and other numerous people at Dial. I have been distraught all day because my bank account is in the negatives and not to mention the lack of customer concern Dial has for its consumers. I am physically sick over my bank account right now.

I purchased one Dial clean and soft moisturizing body wash at a Family Dollar store here in Camilla, GA on November 27, 2009. On the 28th I used this product. Later that night after using it, I began to itch around my neck, my cheek bones (left and right), my forehead and my ears, which also led to swelling in these areas and a rash. Total of days this lasted were 9. On the 3rd day of the reaction I consulted my doctor who prescribed antibiotics and pain meds. I contacted the corporation and was referred to one Richard A. who claims that I had a bad reaction to the product and there was nothing they could do.

Due to the swelling, the rash, and the itching my facial features was distraught and disfigured, which caused public humiliation, pain and suffering. I read the product very carefully and there is no information on such occurrence happening while using the product nor any notation of these side effects or any sensitive skin alert. If so I would not have purchased the product.

According to Google searches about "Coast" soap, the Dial Soap Company has acquired the rights to manufacture and distribute Coast soap. In the process, they have supposedly changed the formula, distinctive color pattern and especially the shape. Personally, it has been found that I am allergic to the original Dial soap. After years of using Coast soap, I developed the same type of skin itch. It seems that Coast soap is now a different shape and color of Dial soap. I may be wrong about the formula and the itch, but one thing that really aggravates me is the "new" shape. It is not a better design, as it is forever falling from the soap shelf in my shower and onto my toes because of its curved shape, but most importantly is that the shape causes the bar to only last about 1/2 as long because the center wears down before the ends and then the bar breaks in half. It seems like the ploy of the grocery stores lately. A dozen of cookies were $3.99 and now they are $3.99 for 10, the same size package but fewer cookies. The same applies to the curve of the soap, a smaller bar with the curve that wears out faster causing the consumer to buy more soap. Smart move for their business, but not fair to the consumer. Am I wrong? Thanks for taking the time to read my comment.

While replacing a bar of soap tonight in our shower, I opened a new 8-pk of Dial. I noticed it felt strange so I opened it and they whittled away 1/3 of the bar. I was shocked but not surprised; I just became very angry. Not only this, but other corporations have done the same: Efferdent made tabs thinner; my detergent has been cut to 1/3 the size, my Giant Eagle catsup is so watered down it's runny; toilet paper has claimed to now have single rolls and doubles but that can't be provin but we think they have deducted from their single roll and only added about 1/2 as much more to their double roll. MY POINT IS THEY ARE NOT GIVING US WHAT WE THOUGHT WE WERE PAYING FOR AND THEY ARE DOING THIS WITHOUT ANY NOTICE ON PACKAGE SO WE COULD BE INFORMED AND MAKE BETTER CHOICES.

This Dial was packaged in 2006 according to the dates on package so this is all a plan that probably all started with the crude oil cost increase which allowed the other businesses to rip us off using shipping and so on as an excuse. Like I said, they have to retool to do this and my package clearly says 2006. I WANT THIS INVESTIGATED; PUBLISHED AND THOSE COMPANIES DOING THIS HELD TO ACCOUNT AND BE MADE TO LET US KNOW BEFORE THEY STICK THEIR FINGERS IN OUR POCKETS.

AS A HEART PATIENT, I AM JUST SO ANGRY AMERICA HAS COME TO THIS.


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