Costco

Disrespectful Clerk - My husband and I shop at Costco. Every time we come into the Azusa store, we sample the food. There is an employee named Bertha that always greets my husband and calls him sweetheart. I find this very disrespectful and not very professional. She only speaks to him in this flirting manner. The last time I checked, he is not her sweetheart and if he was, the disrespectful comments are not professional. I trust that this situation will be addressed.

This is my official complaint to Costco. I have been an executive member for many years now and have enjoyed all of my experiences with the purchases I have made at Costco. I was very pleased with your return services until recently. I have always bragged about the return service and great customer service I usually receive until this purchase. I will recommend most of your products and purchasing confidence to my family and friends, but I will most definitely steer all I know away from purchasing electronics at any Costco.

I purchased a nice laptop at around $900.00 and thought I had purchased what I was looking for. According to the salesperson that serviced me, the HP laptop had all the features I was specifically requesting. In fact, he guaranteed me that it contained the one special feature I was seeking. That feature was a wireless connection to my new TV. He said that it was built into this HP model and I would not have any problems with that feature as long as my TV was Wi-Fi capable. I had a new TV on order from an electronic store and had not received it, so I had no way of checking the feature out when I got the laptop back home. Unfortunately, the TV was back-ordered for almost 4 months. When I finally received my new TV, I was very surprised to find out that my new laptop did not contain the feature I had especially requested and was told that it did. And I was very upset when I called customer service and they informed me that what the salesperson had told me was wrong and I was not able to bring the computer back for even an exchange or refund because you only had a 90-day return policy on computers.

Then they had the nerve to try and sell me a device that connected to my computer that would give me the Wi-Fi connection to my TV. Well, I might understand the 90-day policy except your salesperson led me astray and just wanted to make the laptop sale and it appeared to me they wanted to dupe me into another sale by trying to sell me the additional device that originally was supposed to be built into the computer already. I have not made this complaint for months now, but I really feel that you should be aware of it and know why sometimes people feel cheated and I just have to pass the word around so their friends and family don't make the same mistake when they go to make electronic purchases. And I recommend that they don't make those purchases at Costco.

I have been a member of Costco for the last 10 years and have never been treated in this way. I attempted to purchase an ink cartridge and got to the register to find out that my Costco card was expired. The clerk volunteered to check it to make sure that this was not an error and in fact, I had not renewed my membership (my mistake). Regardless of that, when I asked if I may obtain a temporary membership in order to complete my transaction, the manager that came over to answer the question told the clerk, "She can't shop here." He then proceeded to stick his key in the clerk's register and voided out my transaction and walked away. First of all, this was totally embarrassing and rude of the manager that was responding to the clerk.

I even called in two hours later to complain to the Costco on Hostetter, which is where I went to shop and the manager did not even invite me to come in to rectify the situation with me. All he did was tell me that he knew who the manager was and that he would speak to him. He also asked me for my membership card number, but that was all. I feel that if Costco wants me to return to being a customer with their company, I am owed a little more than, "I will talk to him." I would like to be made to feel that I matter as a customer and that I am valuable to Costco as a member. I do not feel like that now. Please contact me so that this matter may be rectified in the appropriate manner. Thank you.

The women in this house do not like your new rolls of toilet paper. First, it does not fit on the toilet paper holder. There is too much paper. I have to unroll almost 1/2 of the roll before it will fit. That is not good; my holder is standard. Also, it is not soft like it was before. We ask that you go back to the old Kirkland brand. Please, please make it like it was before. Thank you.

I purchased a 24-pack of organic brown eggs and when I hard boiled the eggs, the brown wiped off the eggs. I have never had a brown egg that the color wiped off. Are these really brown eggs or just colored to be brown? While peeling the eggs, the color got all over everything and I had to wash the eggs to get the brown pigment off the peeled eggs. I think something is very fishy here.

I purchased a 55" Vizio 3D television exactly one year ago at Costco in Vallejo, CA. As of last night, my TV will not turn on so I researched the Costco policy about exchanging televisions and while I do understand the 90-day return policy, I still called Costco Vallejo and spoke with a person named Jason who said he was a supervisor. Jason said it would be okay to bring the TV in as long as it is within a year and I have my original receipt. I called Costco several hours later asking for Jason so that I could confirm what he said about me bringing the TV back for an exchange and before I got transferred, the lady who was transferring me said that Jason was in optical. I brought the TV to Costco this evening and they said that they couldn't exchange the TV, that I have to go through their Concierge Support first.

Okay, I understand that. What I don't understand and appreciate is every single person at the front membership/customer service counter made me feel like a liar. They kept asking if I'm sure I called Vallejo because Jason did not work today. Okay, so why did someone earlier say that Jason was in optical? I was even asked what number I called (a couple of times) so I had to show the workers my cellphone call log to show them what phone number I called and what times I called to prove I wasn't lying. I even told them that I was not making anything up and that I would not have gone through the ordeal of getting the heavy TV disconnected and transported to Costco if I was told that I couldn't exchange it.

They were not very customer service oriented. I don't appreciate the fact that they made me feel like they were interrogating me as if I was a lying customer trying to get one over them. I paid a good amount of hard earned money for the TV amongst lots of other items at Costco and Costco.com. I should be treated with respect. Customers should be treated better than how I was treated today.

I bought Zyrtec tablets from Costco in April 2012. The expiration date on the bottles is Sept 2013. This did not seem right, so I called McNeil and asked what is the expiration time period for this product. The representative told me it is 60 months or 5 years. Obviously, Costco is selling the product that is much closer to its expiration date and much farther away from the manufacturing date. The product I bought was manufactured about 3 to 4 years ago and will expire in about 18 months. The idea of buying it at Costco at the lower price is not to buy a product that is inferior in any aspect. The product I bought has to be in a warehouse for a few years.

This product is for seasonal use. The number of tablets in 2 bottles is 120. One can use the product for more than 3 to 4 years if the expiration date would be closer to the manufacturer's 5 years expiration date. The product I bought has only 18 months left, thus I can use it only for one more year. This takes away the price advantage. I do not think that Costco wants to do business on this principle.

I visited the Costco in Santa Rosa, CA and I pumped 23.89 gallons of gas into my car (according to the pump and receipt), yet my tank is only 21 gallons. It wasn't even totally empty when I went. Costco said they would reimburse me for the 3 gallons, but I didn't take it because I think the error was more than that. And I wonder how many other people they have robbed?

I was shopping at the Signal Hill store this afternoon. I spent an hour getting what was needed and ready to check out. The checker stated I owe my $110.00 membership fee. I asked "can I pay it next time I come in?" He said "no". I then asked to speak to a manager. Enrique came over and told me I cannot check out until I pay the membership fee. I told him I don't have the funds to cover it right now. I don't know if you can track my last trips to Costco but I have been paying only with cash, since November. My financial situation has been very stressful and I am on a tight budget. If I knew my membership was due, I would have planned for it. I never received notice or even the previous trip to Costco a fair warning that it's almost time for renewal.

I walked out with tears in my eyes. People were in line behind me and the way Enrique handled the situation was not professional. Telling the checker, "put the stuff back," I understand the membership fee, but if I don't have funds to pay for it this time and know that it is due for my next trip. I can be prepared. I have been a Costco member since the Price Club days. I shop there at least twice a month. I have never been treated this rude. My membership # is **. I would like to hear what you are going to do about how I was treated today. I know there are rules, but sometimes in certain situations, it could have been better handled than this. I walked out today realizing there are many other options to shop.

Upon the purchasing of hearing aids at Costco, I was told I would receive additional filters and plastic dome inserts whenever I needed them free of cost. When I went to the Paradise Valley store in Phoenix, the arrogant salesman (audiologist) informed me that they don't provide them and I should clean my used filters and dome inserts. I was told by an EENT doctor that I have an excessive ear wax condition, a condition that would likely require regular replacement of hearing aid components. The reason I chose Costco was for this promised service. Please inform your people to live up to the conditions promised at the initial purchase.

3 years ago, I had an extremely low level of vitamin D and was housebound due to the pain to my spine, neck and entire back. It affected my life as I couldn't do simple self-cares or sit comfortably for more than 10 minutes without requiring to get up and reposition. When I discovered the cause, I started taking omega 3 cod liver oil supplements and this turned my life around as I was able to function pain-free and sleep comfortably. I then purchased the exact same vitamin from Costco because I needed gelatin-free and Holland & Barrett only sells this in small quantities. It's the same product promising to give me 100% of my RDA by taking one supplement a day, which I have been using just over a year now.

My previous vitamin D level was 15, but for the last 4 months, I have been experiencing similar pain to what I had 3 years ago. I saw a consultant for a sleep disorder, which requested that I get my level rechecked and my current level is 26. Normal levels are between 50-150 and my levels have decreased to 26 despite taking the Cosco supplement daily as advised. This has again effected my quality of life and my sleep and I am furious by your false declaration that your supplement will give me my RDA by 100% as it clearly didn't. I wish to take my complaint further and would appreciate if you would contact me regarding this matter.

The carper beater brush 02-0048B is basically bare and the bristles are gone after only 6 months use about every two weeks. The carpet beater brush on my 18 year old Beaumark is still good. I consider both bristle material and design to be poor quality. I would not only like a free replacement but would also like to be assured that their engineers will start looking into improving this component. The vacuum is fine.

I was going to try one of your samples to see if I wanted to buy it first time at Costco. The tray was out on the table and I went to take one one male employee slapped my hand and said this is my kitchen and told me to go away. I was pissed, first time shopper never again, you got my $50 but will never come back. I was so embarrassed and he really hit hard.

It was crowded and I was confused how it was set up. I went to the one food station and wanted to try your pizza that were demonstrated. I went to take one and your sales person slapped my hand. What the heck! I'm in customer service and I would be fired if I did that. What a bad experience and I don't know if I'm going back. I'm embarrassed.

When I was paying, I thought the Olay product I was trying to buy is on sale. I told her "I thought that is on sale." She answered, "I don't know; it's $12.99." I finished paying and went back to aisle where I got the Olay product. I took a picture of the price tag and showed it to her. She told me "You got a wrong item." Then I went back to the same aisle again and realized I really got the wrong item.

My point here is instead of explaining to me the first time that this is maybe the reason why it was ringing another price than what I'm expecting, the way she talked to me made me feel she does not have time to listen to my concerns. To think it was our first time to go to that store, leaving there with a dissatisfied feeling is just no good.

Every year, I order the 36 Red Rose Bouquet, and it is always excellent. This last Valentines, order was not very good. As we unwrapped it, the Rose petals were falling off, and we lost a lot of each flower. Then, the second day, the roses started drooping down. The roses were no longer erect. We have never had a complaint on any product we have purchased from Costco in the past. The flower supplier lets you down.

I ordered an HP laser printer online from Costco. It would not print after two months. Costco technical support tried to troubleshoot, they said printer is bad. They would send us a new one. We received a reconditioned one. I am still livid over this. Costco online would do nothing. I am still trying to resolve this through my local store. This is the last time we would purchase anything major from Costco.

A couple months ago I purchased a package of Kirkland Signature Salmon Fillet Portions (item # 46340; lot # 1225; use by date of 07/26/12. Upon opening the bag today I found 5 portions that were not vacuum sealed and severely freezer burnt, leaving them unusable. At this point I have no way of returning them, nor any desire to ever purchase them again. My concern, other than the price paid for this product, is the potential for someone to try and use them resulting in severe illness!

I shop at store 310 on 605 Rockaway Turnpike, Lawrence NY. I do not have a handicap permit. The employees take and hold the regular parking spaces nearer to the entrances. There are times I arrive 60 minutes before the store open and the same cars parked and the motor running for the whole hour. What's going on? I guess you don't mind business.

I have been an Executive Member with Costco since they were Price Club 26 some years ago. In July of 2010, we purchased Angus Beef Patty, Item # **, a product of Lopez Foods Inc. On 07/23/10, As I was eating an Angus beef patty, I bit into a piece of bone. The bone was stuck between my teeth and I couldn't get it out for over 4 hours. I was in pain for long after I went to the dentist, the tooth was found to have broken my tooth all the way to the root. After one year and one half, Lopez foods has wanted to settle for a third of the cost that it required me to replace the tooth under Travelers Ins. claim #**. Amy M. **, I contacted the Costco Claim Representative Katie B., 630-282-2472 under their file #**, and she has told me to contact Lopez Foods since the two companies have a strict customer support contract and they have to resolve the problem. I wrote back to her and expressed the satisfaction that Lopez Foods is not even trying to resolve this or any other cases or the problems of bones and rocks that is found in their product. She told me that there's nothing she can do for me and my husband who also had a broken tooth from the same beef patty found on the same box on 7/26/2010 under claim # EKT 6890, and Costco's file # **.

This is not acceptable for Costco wholesale since we are paying $110.00 in annual membership and don't stand behind the product they are selling while continue to do business with companies like Lopez Foods Inc. who have severe problems with their meat and multiple foreign objects found in their product. When I was called back by Mr. Dilshika W. from Lopez Foods to see how can he resolve these problems, he told me that the company has had many claims but they have resolve them the best they could, but they are trying to resolve the problem with the objects in the meat so that can minimize the number of claims.

Here they were three members of my family that have been affected by their product, and only two claims were filed since our younger son tooth that was damaged was replaced by his permanent tooth. We found no reason to file a claim for him. Nonetheless, there were three people from one family alone that speaks volume when you think the problem of this company and the food we are eating, the teeth we have to lose until they fix the problems. I have provided to the company 43 item found if their meat, including the objects that damaged my tooth, my husband's and I was told that we have no claim. Costco said that they cannot help us and they cannot force Lopez Foods Inc to resolve it for us if they don't want too. We refuse to pay such high membership fee when your safety is not their priority.

Thank you for your assistance in this matter.

Jillian of Lynnwood, WA: I would like to be part of your legal action against Kirkland cat food. Thanks for writing about the cat food. My cats are doing so much better that I changed food.

I came on this to complain about Kirkland Products when I came across the message about Kirkland cat food not being good and is unhealthy for your cats. I am a mom of three kids so I'm very busy. My cats have been throwing up ever since I bought the food, and being so busy I did not even think it was the food until I changed it. It's been five days now and they have not even threw up at all.

So the real reason I came on this site was to warn people about Kirkland fruit and nut bars. My husband took one to work and bit into it thinking he was biting down on a peanut and seen stars when he bit down only to find out it was a rock. We are loyal customers that been shopping at Costco since they opened. We love shopping there and spend tons of money. We are very dissatisfied with Kirkland products and will never buy Kirkland again. My husband could have choked and died. As for my cats the food could have killed them also. Please look into these products.

I can't believe there is someone else with the same problem I been having. My cats have been eating Kirkland cat food and been throwing up. I have three kids so I didn't know it could be the cat food. So finally, I took them off of it and put them on a different one. They finally stopped throwing up. Please, please, please take this Kirkland cat food off the shelf. The real reason I came to this site was to warn people about Kirkland. Fruit and nut bars have rocks in them. My kids ate them. My husband has rocks and he saved that he bit into. He sent a picture to Costco so they can take off the shelf. We are regular customers and love Costco. I can't believe they would put products like this on their shelf.

I had been feeding my cats Kirkland brand dry cat food for several years. If I could give no stars, I would. This food is dangerous and need to be taken off the shelves immediately. My cats all had dry, dull coats and are not very energetic. One had crystals in its urine. One had impacted anal glands. One threw up every day. My vet recommended adding more omega 3 to their diet. I did that and saw no change. I decided to try a new brand of food that was high in omega 3 rather than try to supplement and also thought maybe they were allergic to something in the food. I switched to a Science Diet and Authority Blend and the vomiting immediately stopped.

Their coats became shiny and the dryness disappeared. No more crystals in the urine detected. I'm still waiting to see if the anal glands are continuing to be an issue. They became more active and happier in general. I decided to do an experiment. I had some of the Kirkland cat food left and I put a bowl out. Two of the cats vomited up the food shortly after eating it. One of the cats became lethargic immediately after vomiting and was lethargic for several days after removing the food. I can not stress enough that this dry food should be removed from the shelves. I have no doubt in my mind that this food would have killed my cats had I not figured out that it was a problem. I am happy to be a part of any legal action against this cat food. Thank you.

On 1/7/2012, I was once again shorted on my medication. I was to get 30 tabs of Singulair and only got 14. This has happened before and also I was given the medication of William **. Thank goodness, I knew the pill color was wrong for the medication I was taking.

I contacted the store this morning and spoke with a person in the office who took my name and phone number. I also sent an email to corporate and I left a voice message. I am now fearful of the competency of this pharmacy, What do I have to do? Stand there humiliated? I count my pills, get a pill book to be sure I get the right medication?

Costco repairs gold bracelets and or replaces them. I had my gold bracelet repaired. I am currently entitled to compensation. We will provide our information to any Costco member who has had any gold repaired or replaced by Costco. If you also have had other Costco members gold repaired or replaced, you may be entitled to compensation. Costco has a responsibility to all membership members involving any information about Costco repairs made to membership's gold.

I ordered a Dell desktop computer on 10/30 from Costco. After 25 days and shipping only one of the two monitors included in the order, they let me know I cannot have my order until Dec 8th. They simply say if this is unacceptable go ahead and cancel your order. Worst member service ever. I am switching to Sam's club when this useless Executive Business Membership expires.

I purchased beef stew at you Kirkland store. The meat was poorly prepared and it contained an abundance of fat and grizzle. I trimmed the meat and that resulted in slightly less than 3/4 of a pound of waste from a 4 1/2 lb. package. It took me about half an hour to properly trim the meat. I never had a problem with meat purchased from Costco before.

I am an Executive member, and love the Kirkland brand coffee that you sell. I guess the beans are roasted by Starbucks. My question and complaint is that within one year, the price of the 32 oz bag of whole bean, has risen from $9.99 a bag to $12.99 a bag. I read an article about 3 months ago that stated, the price of coffee was going down. I don't understand why the price has shot up so fast. It's very discouraging, and because your coffee is one of the main reasons I shop at Costco, you may eventually lose a customer.

I purchased a pair of designer glasses less than a year ago. Both temple arms are falling apart. Chunks of plastic have fallen off. The areas around them look like they suffered damage from when they were fitted (plastic overheated). I took them back to Costco and they said nothing could be done because I did not purchase their warranty. I offered to pay for repair parts or a new set of frames out of my own pocket. Again they refused saying that the frames are no longer stocked.

I had recently applied for a Cashier position at your Melville Costco in NY. I had received a call back form a woman named Geraldine and we spoke about my availability, along with other things and she said to come in and we can work something out!

On Wednesday, I got dressed and go to the interview. I was fifteen minutes early and then waited another fifteen to twenty minutes to be interviewed by Corry. She was rather pleasant and made me fill out an availability form and then proceeded to tell me that unfortunately, since I can't work Saturday nights, I was not a good candidate. I am appalled that their company would do this to anyone, in this day and age, with the economy being in the condition that it is in. I wasted time, money, gas, and energy. I am extremely upset due to the fact that I have been unemployed for a short while, and getting a call back brought some joy back to me.

Now here's the good part: I have a radio slot Saturday nights at 7 pm with full throttle rocks which is on WRCN 103.9 fm and can be heard online. Full Throttle Rocks is a spin-off of full throttle magazine, which is a motorcycle enthusiast family-friendly magazine, and I have a monthly advice column in it. FTM has a publication of 75k readers per month. I also do a lot of promotional work on Facebook, Twitter, Biker or not, Blog spot, MySpace and Google.

I just wanted to let you know what your company does to people; I find this rude and unacceptable. I want a job at Costco with the hours that I want to work.

We went to buy some heartburn OTC Rx and found a gift for someone also, in a year when we had to tell everybody including our teenager that we are canceling Christmas because we simply cannot afford it. We don't shop there often because we do not buy bulk and we do not buy their selection and we are on fixed income so much of what they have, we will never be able to buy those things new again; we will have to scavenge used. At the register, the cashier said that we needed to renew our card. That was when I found out that my husband has been paying approximately $30 per year for the privilege of shopping there.

Now, the price is $50 per year. They were not gracious enough to at least let us have our purchases and then think about it. We went to another store and paid only $1 more for the OTC Rx. There is no way that we could even purchase enough to recoup our $50 in an entire year, so I think that Costco is ridiculous for us and honestly looking at their prices, I think anybody is a fool to pay any money to shop there. I feel that the American way of doing business has become very predatory and even customer service has gone by the wayside for those who think they are too big to fail.

Guess what Costco? Your customer service sucks, and I see only old people in your store, so you are benefiting from a demographic that has not been hit that hard, yet. You take advantage of their age and too low energy levels to shop all over for best deal. But they will be dying off if their pensions remain untouched by the crooks for that long and then who will go to you? I never forgave Blockbuster either and look what happened to them. I am not ashamed of being poor. We have worked hard all our lives and have been victimized by constant corporate criminality. It's the American way. For your people to have no heart or brain towards the facts of life going on around them is just more of the same old status quo **. It's the American way.

I bought a Wenger timer from Swiss Military. The water is coming inside the watch. In the morning, I cannot look the time. This is stupid because the watch says in the back--water resistant 100m. The customer service says, "Sorry, we cannot change your timer." What a bad customer service. I will try in the future to talk bad about this company. They stole my money.

I bought black seedless table grapes from Costco in Peachtree Dunwoody Road. When I opened it, I saw white fungus. After cleaning, I ate it but caused throat irritation and uncomfortable feeling. I doubt if Costco does any quality control on their food items, particularly the one coming from California, which has frequent problems with their fruits. I hope and I wish Costco does their own quality control before they are sold to avoid spreading health problems all over the country with such bad and infected produce.

I bought the Kirkland baby wipes from Costco. Today (Oct 22, 2011), in the package, I opened and there were two strips of electrical tape, approximately 7" in length and 1/4" in width. This was in the twelfth baby wipe I pulled out. I am concerned about the quality and safety of these wipes for my child! My daughter has gotten an odd rash. I hope that it is not due to some contamination of the wipes.

I bought Nikon s8100 camera from Costco 5 month ago. The camera starts acting up and started making a ticking noise. You cannot also see the video you made with it, you can only hear the voice with the ticking sound and there is another spinning sound. I tried to returned it but they told me that there is no returned after 3 month, I contacted the customer concierge and stayed on line with them for more than one hour and twenty five minutes, they tried everything to fix the camera but no chance. I end up sending the camera to Nikon and paid $27.50 for shipping and handling and I don't know if they are going to fix the camera It was a very bad idea buying a camera from Costco.

I recently bought your Kirkland 2lb. package of sharp cheese. I don't mind that the price went from $4.99 to $5.99. It's still a good deal. My problem is that you changed it, and there by ruining the product. It now has a softer consistency and tastes like sharp Velveeta. Nasty! It's no longer a hard cheese. The real shame is that I raved to family & friends how good it was. Guess the joke is on me!

I purchased a Sylvania television in 2010. It does not work, and Costco will not take it back. When I called Costco customer service, I was told that I had to take it in for repair. The location for repair is very far away, and I have no way of getting there. So I went to my local Costco and tried explaining the situation to the manager Justin, and he told me there was nothing he can do about it, and that it's not his problem. And I will be stuck with a TV that obviously doesn't work.

I will never purchase another TV or any other electronics from Costco. Also, I am considering cancelling my Costco membership, and I am still trying to get to the repair shop but their hours is 9am to 5pm.

First, let me say that my family and I are big fans of Costco, and we've been members and have recommended to other's to our store of choice since it was "The Price Club". I was so sure Costco was going to have the best choice for quality on September 1, 2010.

When we purchased the ring for $6,499.99, I definitely should've had better quality than this, for the amount. On the morning of Sept. 27th, 2011, one of the main diamonds in my engagement ring fell out, I was just heartbroken to see it ruined. The diamond was found later in the day in the shower (Thank God). I called the Norfolk Costco store, and was told to bring the ring in for repair. As I expressed to the Duty Manager, how sad I was to have to go without the ring for 6 weeks, and his apathetic response was "at least it's free". How inconsiderate to a loyal customer. How could this happen when I've only had it for a year? I have not worked since becoming engaged, I don't do house cleaning or cooking without gloves. I cleaned the ring regularly.

On Saturday September 24, 2011 at around 6:45 pm, I was coming out of the produce area when a Costco employee came barreling down the aisle with a full pallet of Poland Spring water. As I exited the produce area, I heard him yelling, "Excuse me, coming through!". He was pushing the water pallet with excessive speed, which gave me no time to stop. He had to swerve around me in order to avoid hitting me. Once he came to a complete stop, he immediately started yelling at me, blaming me for not stopping. He thought that I purposely failed to stop. This was untrue. I told him that he was maneuvering that pallet as if he was on the Long Island Expressway. Someone could have gotten hurt.

I couldn't believe how irate and belligerent he was towards me. A friend of mine who was in another area even heard him yelling. He was like a lunatic screaming. I was walking away when my friend asked me what was going on. She even tried to calm him down. When he continued, she told him that she was going to report this incident to his manager. He displayed no remorse and just encouraged her to report him. He said go ahead and that he didn't give a **. This entire situation was very scary. My concern is that he will eventually get someone hurt by his reckless work habits or physically hurt a co-worker or customer. The entire situation was reported to the Assistant Manager on duty, David **.

I can only hope that my experience is just an isolated one. I have been a Costo member for many years and I am seriously contemplating changing my membership to BJ's. This is unfortunate because I find Costco to be much more superior than BJ's. I like to shop in a comfortable atmosphere not a hostile one.

First, let me say we are big fans of Costco. Great company and great products. We shop there weekly and are thoroughly satisfied with service and products. However, recent purchases of cases of Kirkland Green Tea have not been consistent with previous cases. They have a different taste and often brown residue is left in the bottom of the bottle. Generally, this product is excellent but in recent months there is a very different taste and we are wondering why? Have you had other complaints regarding this product? Any suggestions? Product # on bottle is 072111B103:341. Thank you.

Eric and Hollie **

This letter is to inform you that the service at my local Costco was horrible and caused my mother and I much distress. Here is the whole story: Around October 2010, I went to San Diego Costco in order to make new glasses. While I was waiting to get my eye exam at Costco, I heard one student complain to the nurse that the prescription that the optometrist gave her was not the correct one for her eyes. So, I left the place without taking the exam. After a couple of days, I returned to Costco and tried to get an eye exam in order to get a prescription. When I got my prescription, it was a lot higher than my previous prescription. I decided to get two new glasses at the optometry department (one pair of sunglasses and one pair of regular glasses) at this place (4605 Morena Blvd San Diego, CA 92117). When I wore my new glasses, I felt very dizzy and uncomfortable. I tried using the glasses for a few days, but still my eyes could not adjust to the new glasses. So, I returned to the Costco optometry department. They told me to try using the glasses a longer time. They didn't make any adjustments to my glasses. I continued to wear the new glasses.

During that time, I had a heavy load of homework at UCSD. I didn't have the time to return to Costco. The lenses from the sunglasses kept on falling out. Also, I always had migraine headaches and dizziness after I wore the new glasses. So, my mother took my sunglasses to Costco. Costco agreed to redo the sunglasses. One time I felt extreme eye pain, so I went to the ER. The doctor told me that the pressure in my eyes is elevated. Because my eye pressure continued to climb and my migraine headaches reoccurred, I bought an airline ticket and returned to Taiwan to check my health. I had a whole body exam, an MRI, and specialists from many different departments examined me. The results all showed that I was normal and that I was healthy. However, the only thing that was wrong was that my glass prescription was too far off. That was what causing the pressure in my eyes and my migraines. After the doctor gave me a new prescription and glasses, I didn't have any migraine headaches anymore. And my eye pressure immediately return to normal. So, I had new glasses made in Taiwan. I no longer needed the glasses made in Costco because they were unfit.

Since I was in Taiwan, I couldn't return to Costco. So, my mother took the glasses to Sunnyvale Costco optometry department at 150 Lawrence Expressway, Sunnyvale, CA 94086. The Sunnyvale Costco optometry department agreed to redo my prescription and glasses. I didn't know why my sunglasses and regular glasses had different prescriptions. When I returned from Taiwan, to prove that these two glasses were unfit for me, I paid $49 to recheck my prescription at the Sunnyvale Costco. I got a new prescription again. The new prescription that I got at Sunnyvale Costco was almost the same as my prescription that I got at Taiwan. So, I decided to have the lenses redone. But an employee, Justin, told me that he could not redo the sunglasses and he could not refund me my money. So, I ended up having two regular glasses made and he charged me $20.

When I went to pick up my glasses on 9/6, Lourdes was the server. I found one of the glasses made me very dizzy and uncomfortable. So, I asked Lourdes to check to see if the glasses were made according to the doctor's prescription. She checked for a long time and was very unhappy. She said that she spoke perfect English and she couldn't understand my mother because of her accent. Then, she said that one of the glass prescriptions was off, but another one was exactly the same as the doctor prescribed. The one that was sent back on 9/6 was redone for the 4th time.

When I return with the pair of glasses that she said was made to correct prescription, I still felt dizzy and uncomfortable. So, I went to another optometrist store to check to see if the glasses had the correct prescription. After checking, the glasses had a different prescription than the doctor's prescription. I don't know why Lourdes told me that it was made accurately. Maybe she lacked the skills needed for the job or she just wanted to cause inconvenience for me. So, I returned to Costco again on 9/7 to find Lourdes, but she always helped other customer one by one. My mother and I waited until customers that came after us have been helped.

Finally, another employee, Jes, was free to help us. I told her that the remade glasses I got yesterday was very uncomfortable. I asked her to check if it matched the doctor's prescription. She told us that it was different. So, we requested to do another redo and she was very unhappy. She gave us a receipt and made a comment on it and said the redo reason was over 30 days. But I cannot accept it because I just got the glasses yesterday and with a new prescription. She was very unhappy. She said that she didn't receive any money from us and she cannot make any changes. We don't want the wrong remarks on the receipt and insisted that she make the correction. She continued to make a lot of complaints that she didn't receive any money from us. Finally, she corrected the receipt, but she still continued to say that she didn't receive any money from us.

This pair of glasses was redone three times. After I got the updated receipt, I went to talk to the Sunnyvale Costco manager, Harleen. My mother told her the whole story by herself. The manager understood her very well and commented on my mother's good English and appreciated my mother's patience. Harleen said that the employee that serviced us was very rude. Also, Harleen confirmed that she would come with us to pick up my glasses the next time and that we can go find her before going to the optometry department.

I lost my prescription that I got from San Diego Costco around Oct. 2010. I tried to find it through Costco but they said they cannot find it and it disappeared. I paid $400 to make two pairs of glasses on Oct. 2010. I wanted one pair of sunglasses and one pair of regular glasses. Until now, it has been one year. My glasses have been redone four times. I still haven't received any glasses. I have to wear glasses every day and I cannot take them off for one minute (except when I am sleeping). During this time, I have been using glasses that I had made in Taiwan. Those glasses were made correctly. A couple of years ago, I had glasses made at Costco. I never had to have them redone. It was done correctly the first time. I trusted Costco's service and product quality. But this time, I had many difficulties. And the optometry department caused both my mother and I emotional, health, and money problems, and a big loss of time. Glasses made wrong are not my fault. And I gave Costco many chances to redo them. But when I went to pick up my glasses, the customer service person made me afraid. Originally, I wanted one pair of sunglasses and one pair of regular glasses, but they cannot make them correctly. I am writing this letter to you because I want the Costco corporate office to resolve this problem in a just way.

It happens a couple of months ago that my wife went to Costco to purchase milk. When she was ready to pay, she needed to pay with a EBT card (food stamps) that is still on her maiden name. The cashier called someone to the cash register just because my wife's Costco card is on her married last name and the EBT isn't (it's on her maiden name). The lady asked my wife just to step out to the front where they have other cashiers. She said to my wife that "you need to show me some ID" which my wife didn't have at the time.

So my wife called me and I went there and told the lady that my wife wasn't the one that opened the membership, so she shouldn't be asking her for the ID. If she needed anything, she needed to ask me because I was the one who opened the membership and my wife was just the one who received the "free card". The lady didn't care about what I had to say and she still wanted my wife's ID, so I canceled my membership because of that. I spoke with the manager of that store the next day and he just said that he couldn't tell his employee to apologize to us because my wife was "too rude".

We went to other Costco store to open a new membership thinking that everything was in the past until yesterday (9/8/11), that my wife wanted to buy a cake for my kids. She went to the Costco store, where everything happened and which is the one close to us, and when she was ready to pay, the cashier told her that she couldn't sell her anything because she is "too rude". So what is this? I didn't even get an apology and then they have my wife on their computers as the biggest criminal of the country. I don't know what to do or how to call this, discrimination or misunderstanding. But I feel so discriminated.

2 months ago my wife and I were using our EBT food card. We waited in line while they rang up our cart. "Super on 3 needed" the cashier yelled. Sir, you have to tell us when you are using this card here, so we can ring it up correct. Long story short, not one person could make our EBT Food transaction go through. The $ was there. So we sat while they re-range the entire purches. Not a fun experience.

I have read many of the complaints on the board and the vast majority are ludicrous complaints. I do not work for Costco but I do work in retail. The majority of the complaints begin and end with the consumer failing to do their homework prior to purchasing goods and services, and failing to recognize that retailers are in business for a profit.

The economy is bad for everyone involved in business, so many retailers have tightened up return policies, abandoned the foolhardy and profit-losing "the customer is always right" axiom, and tried to reduce waste and losses.

Some of these complaints are a form of shoplifting, in which the customer lodges false or exaggerated complaints to secure "free" replacements or returns on goods and services. Complaining that employees were "rude", when they were simply trying to perform the business practices and convey the policies of their employer, is petty and vindictive. Understand that the way you feel or respond to the business practices of a retailer is for the most part under your control.

Here are some hints for having a great retail experience and great consumer satisfaction with your purchases:

1. Do your homework when making a purchase and refrain from impulse buys. Find out how other consumers purchasing the product rated its performance, durability, etc. There are many websites that offer this information free and the sources are usually customers.

2. Find out return policies and warranty information before you purchase. If they are not satisfactory to you and you purchased anyway, do not expect the retailer to deviate from their policies or extend warranties.

3. Always be prepared with the information and materials you need to make your purchase. Know the model number, brand name, and features of the product. Closely examine the floor sample for things that may not be suitable for your planned use of the product. Have your form of payment and supporting documents like IDs and member cards ready and place your full attention on the transaction. Delays in purchase lines are usually due to consumers fishing for cards, coins to get exact change, or talking on cell phones.

4. Do not wear your customer experience on your sleeves daring the retailer to knock it off. Offers to upgrade services are everywhere from fast food to apps on your smart phone. The service industry and retailers offer upgrades because they are profitable. But in many instances, they are more economical and are the best way to serve the consumer needs. Just smile and say "No, thank you" if you are not interested.

5. When making a complaint, "nice" works. Make a reasonable suggestion for the retailer to resolve your concern. Two complaints on this board were unreasonable. One was a customer that expected the retailer to pay an employee to locate his adult wife in the store and the other was a customer who was upset that there were "not enough Christian" books in the store but could find a "Muslim" book.

Was at the Costco store in Issaquah, WA, They were very busy with long lines at check out. It seemed to have taken at least 10 -15 minutes just to get through the check out. . Spent another 3 -5 minutes just waiting to have an elderly lady look over our receipt which had 34 items and totaled almost $400.00. At the end she said one moment and called a supervisor to come over. Another few minutes a young man shows up and asks us to step out of line since we had two cases of water and had only paid for one.

The supervisor tells me I need to go back and pay $3.49 for the second case before he can allow to leave. This was not my mistake and to make me go back and waste another 15 minutes was not going to happen. I asked the supervisor to remove the water and I was leaving. He and the elderly lady seemed upset that I didn't want to oblige them by wasting more time at Costco do to a mistake that was not mine. This certainly is not a great way to make your customers want to come back.

Buyer be aware. It seems that Costco is playing games when it comes to their coupon book and their inflated prices during the coupon book event. I do not believe that this is an isolated incident as it has happened to me many times with different products over the last few years. For example, several weeks ago, during the June 2011 coupon book event , I purchased a 14-bar pack of Dove soap. Its price was $14.88 and then I used a $3.00 off coupon from their coupon book. That's a good deal.

A few weeks later, as in yesterday, I was in the store and the Dove soap was going for $12.88. I have seen this occur many times in the past. It seems like Costco inflates some of the regular prices during their coupon period and then lowers their prices after the coupons expire. Same situations with products like Reynolds aluminum foil and Palmolive dish soap.

On or about April 16, 2011, I purchased Dog food Kirkland Signature Premium. I have a total of 4 dogs. I have noticed that the dog food caused hot spots on one of my dogs. I took my pet to the vet. He stated that it was a change of diet. I told him that I was using Kirkland Costco dog food. He stated that he has received similar cases to this food. His recommendations were to stop the food. I also noticed that my other dog has developed rapid weight loss and he is eating dirt. I called the vet and he said the the dog food he is eating is lacking minerals and that the dog is missing these in his diet.

I am writing today to file a complaint about the Kirkland's Super Premium cat food that Costco sells. I foster cats for a humane adoption group. I changed my foster cats to the Kirkland's food around Thanksgiving of 2010. After only a few months (January of 2011) on the food, one of my foster kitties began urinating outside of the litter box. He was taken to the vet and it was determined that he had a Urinary Tract Infection (UTI). Several weeks later another cat was also diagnosed with UTI. One by one my foster cats began urinating outside the box.

After the 3rd cat was diagnosed with UTI, I changed to another food. When the 4th & then the 5th cat were diagnosed with UTI my vet called the manufacturer and was immediately told that the ash content was too high. It is at over 9% when acceptable levels are 6-7%. My vet recommended checking everyone to see if they had all been effected. Out of 21 foster cats, all 21 either had a ph off the charts, had elevated leucocytes or had blood in their urine. In the past couple of weeks I have found out that 2 other foster parents who are feeding the same food are experiencing the same problems that I have been.

I bought a DLP Toshiba TV in 2006 and at that time, the Costco policy was costumer satisfaction or full refund. Costco changed this policy in 2007. I received a letter from Costco telling me that I can get a free TV lamp from Toshiba because this TV lamp came out with problems. Costco did not inform me about any other problems related with this TV so I called Toshiba and they sent me a lamp. A week before I received the lamp, my former TV lamp got burned so we have no TV for over a week. My husband changed the lamp and the TV started to work again.

Last year, I spent $300 for another lamp because we were having problems again with the TV. And a month ago, I bought another lamp because we started to have more problems with the TV, like spots on the images' faces. Now, it is worse because it is giving me migraine headaches. And so far, I have to change my prescription glasses for stronger lens and all this because of my TV.

Today, 3 May 11, I went to Costco and I spoke with Jessica (one of the managers from Costco). She said that they can give me a similar TV but not the money. So I told her that I want to see the TV. I went to look at it and it was smaller than the one I have--and the price is $699. I went back to talk to her (Jessicca) and told her that I do not like it--and that if they can give me the same size of the TV that I bought. She said, "I will talk to my manager." So, I waited for her. She came back and said that she explained the whole scenario to his manager, but he said that that was the only deal they can offer me.

So I left the store and I called the main Costco warehouse costumer service. I talked to Cathy and I explained it to her. I also told her about the policy which they have before I bought the TV. And if they did not call me and help me, that I will get in contact with Consumer Affair. Cathy told me that she will send an email to the Costco manager from Norwalk to get in touch with me to help me with this complaint. I asked her how long it will take to hear from them and she said from 24 to 48 hours. And if they do not get in contact with me, to call her back.

Around 5:00 p.m., Jessica called me and said that they will give me another TV and that the value of that TV was $1,999. I told her that I need to see the TV before I said yes. I went the same day around 7:00 p.m. Wendy, another manager, took me to see the TV, but this TV is smaller than mine and the brand is Sharp (mine is a Toshiba). I told Wendy that I'm not a Sharp fan and that I had problems with this brand before. I wanted a Toshiba or an LG brand. She told me, "We don't have that brand."

I told her that Jessica said that if I did not like it, I should call her to her cell because she will not be there. Wendy then brought in a guy, who I believed was the main manager. He came to me and said that it was the deal. I told him to refund me the money that I paid for the TV and I will be happy. He said, "Man, nobody is going to give you a lifetime warranty from any TV." I told him, "That was your policy when I bought it." He said, "You are wrong. We are doing this because you are a loyal costumer. We don't have to do this."

I said, "Fine. I will send a complaint to Consumers Affair because you, guys, have broken the policy that you had when I bought it. I know that Toshiba had many suits against them especially for this TV, and that Costco is also one of them." He said, "I will give you a card credit from Costco for $1,999 and that will be the last offer." Because I was happy for five years with this TV, I told him that I like my TV and would like to keep it. All I want is that my TV will be fixed or my full money refunded.

I also told him that I wouldn't complain if the TV is still working because I really like my TV and I intend to keep it. My husband and I are the only people to live in my house and both of us work every weekdays so we do not watch TV all the time. And for that reason, this TV should last longer. He said, "Sorry, but I can't do what you are asking for." I told him, "Let me get in contact with Consumers Affair. If they think I'm wrong about your policy that was in effect the year that I bought it, I will get the deal; otherwise, Consumers Affair hopefully will help me to get my full refund." Thank you for your time and for being fair.

One of the customer service reps inside Costco in Denver, CO was exceptionally racist and dismissive toward us. Her name is Barbara. She made obscene gestures and talked condescendingly to me and my aunt. I tried to help her because she almost knocked her display over. I actually held it and kept it from falling. But she told me to "not touch her stuff". And then when I asked to try the food item, she said that this is made in USA and nowhere else and frowned at me and my aunt, all the while talking in a very disrespectful way. I will be filing a complaint at Costco as well.

The Charmin toilet paper I have been buying for years and years for our home, boat and motor home now comes with cheap cardboard tube that will not stay round. So now my Charmin toilet paper comes off the roll one or two sheets at a time, just like the public restroom downtown. So sad to see P/G cut costs that cuts the class from a very good product. I'd guess the cardboard tubes are now made in China.

American Express/Costco rebate check practice not acceptable! I think as a company they have a greater responsibility to ensure their rebate checks sent out are not buried behind pages of the actual monthly statement. This practice is horrible. As consumers we are sent "junk" mailers and within your monthly bill you're basically only looking for a bill not a "hidden" check. Rebate checks should not be included with other mailers, bills etc.!

I purchased a mattress from Costco in August 2009. I was unhappy with the mattress. I purchased another mattress from Costco.com in November 2010. When the second mattress was received in December 2010, I attempted to return the first mattress to Costco based on the terms of their published return policy. The store refused to accept the return or provide me with a refund due to a number of small stains on the mattress. The refusal to accept the return appears to be in conflict with their published return policy.

We bought a 67" Samsung LCD TV about 4 years ago for $3,000. After the first year, the TV started turning off for no reason. After turning it back on several times, it would stay on. I eventually replaced the bulb when the picture started to darken and it worked fine for about a year and a half or so. Now, it's doing the same thing again and the picture is pink. I would unplug it for a while and eventually put a fan behind the TV which seemed to help. I bought another bulb and replaced it but it didn't fix it.

I just called Samsung and they will have a service technician call me. I had an old Toshiba regular TV that still works after almost 20 years. I would expect that if someone pays this much for a TV, it would last more than a couple years. I will never buy another Samsung ever again. Some legal action needs to be taken against Samsung for not standing behind their product.

I had tires installed at the Warehouse and the tire technician had damaged my tire lock and lug. The manager, Jeff, damaged my lug even more by drilling it to get the broken lock out. It had to be towed and fixed by a mechanic. I spoke with the assistant manager and filed a claim. The Claims Department denied my claim for being responsible for the repair cost. I was told that I was responsible for the repairs and was without a car for 2 weeks. I ended up paying over $1200 for the tires that I bought and for the repairs.

My TV quit on 11/26/10. I went online to Costco to check what they had. I found a 26" Vizio HDTV for $199.99. It was a good price so I ordered it. It was to be delivered in 7-10 days. It is now 12/10 and the TV hasn't been shipped. I am trying to coordinate set up by DirectTV and this new set. The set up date is now 12/18. I called customer service after I got a letter saying it would be shipped early next week. I asked if they would promise this which they would not. I have purchased other products from Costco online with no problems and quick shipment. I am a senior citizen who lives alone and who has ambulatory difficulties. I count on a TV heavily for entertainment and I miss it sorely. I would like to have it here and all set up by Christmas.

Costco built their store in a poor but up and coming area. I have sent my children to purchase 1 or more items for dinner and they were sent away on separate occasions because they were not card holders but I was.

It is quite unfair to have them there to service us but on such a strict policy to support their business and feed our families. A mom trying to feed and maintain a family of 5 on a budget, seeking a deal on a $4.99 whole chicken, who purchased a membership, should be able to send her 18 or 21 year old to buy an item. This is ludicrous and an insult to the poor/working class who try to keep a membership there, keeping them open and supporting our families!

Costco needs to have a rule where there is one or two persons on a list who can purchase items. Please ask Costco to open their doors and feed our families. We can't share a card with a friend who does not have their own card who have to pay with food stamps. This is a recession, help us help ourselves and you too Costco. Thanks. Sincerely in dismay and hurt.

Is there bad customer service at Costco Tires in San Juan Capistrano? Yes, definitely. I had purchased tires there and needed them to rebalance a flat I had. The Tires manager has an attitude and it got worse. An hour later, I complained to a manager, Lianne, which went with me to talk to a guy called Ian, I think. He excused himself telling her something. Another half hour has passed and nothing happens, so I ask for my keys and then suddenly they are free to do it at that moment! There were two to three guys working on one tire? Maybe it is better when you buy the tires, but when it is a warranty situation, it's a no go!

At the membership desk, I asked what the membership prices are. The membership woman told me $100. I said what are the other prices. She said, "That is it, $100." I finally asked another woman to help me since that one was getting rude and nasty with me. The next woman told me there are 3 memberships: $50, $100 and another $100. I realized that I was being handed to the store manager. He came over, took me off to a table, sat down with me and said while he was laughing and mocking me, "She was doing what we tell her to do. She is supposed to say there is only one membership, $100."

I said that is fraud and scamming and lying, and he said, "But you get money back when you use our credit card." I said that is still lying and tricking people, that is illegal. He laughed at me again and said, "So who cares? We train them to sell only that one membership". I told him that he is nuts and that I was going to report him for this and he laughed as I waked away. I will never shop there as they lie about membership prices and hide the truth. What other things are they lying and tricking the public about? This should be investigated and he should be before a judge.

At the membership desk, I asked what the membership prices are. The membership woman told me $100. I said, "What are the other prices?" She said, "That is it, $100." I finally asked another woman to help me since that one was getting rude and nasty with me. The next woman told me that there are 3 memberships: $50, $100 and another $100. I realized that I was being handed over to the store manager. He came over, took me off to a table, sat down with me and said while he was laughing and mocking me, "She was doing what we tell her to do. She is supposed to say that there is only one membership, $100."

I said that is fraud, scamming and lying, and he said, "But you get money back when you use our credit card." I said that is still lying and tricking people. That is illegal. He laughed at me again and said, "So who cares? We train them to sell only that one membership." I told him that he is nuts and that I was going to report him for this and he laughed as I walked away.

I will never shop there as they lie about membership prices and hide the truth? What other things are they lying and tricking the public about? This should be investigated and he should be before a judge.

I have bought 3 Mr. coffee makers. The basket on my new one has already stained and the fabric crinkled after 4 uses. This is inexcusable. The old fabric remained clean and stain clean for the life of the machine. Shame on you to have downgraded quality for no reason. I'm a disappointed customer

I bought a Hoover Wind Tunnel 2 that I thought was the best due to the features of the vacuum and of course the dollar amount. At first, the vacuum I got has a minor problem and I returned it to Costco for replacement. The first time I used the vacuum, it was good and later I've noticed the dust that vacuum accumulated on the above part of the surface, so I need to get a long-pointed stick or screw driver to reach the big stuck of dust and turn on the vacuum to suck the big piece. The accessories are worst, the long stick used to reach under fridge or hard places gets shorter. Instead, Hoover makes the handle adjustable that you can't event fit under the fridge because it was bigger or fatter than the older version.

The handle that you remove to use for the accessories is not comfortable. Based on my experience, I got pain on my hand every time I'm using the handle, especially, if you have problem with your hands, it will cause more pain and that was happening to me. The little brush to use for dusting also a problem. It is so full that the bristle became curly-like hair. The dust all stock in the bristle that I need to remove the brush into the handle and vacuum the stock dust to go directly into the tube. To be able to use it, I just cut those curly bristle and make it more thinner.

I hate to use this vacuum but I can't afford to buy a replacement for now. My experience for Hoover product before was so excellent. That's why I purchased another one but this model is the worst that they ever made. I'm just frustrated that I can't returned it anymore because Costco haa a 90 days only policy for appliances now.

Today, as of 11/6/2010, Saturday, at 11:33 am, my husband and I made a purchase and paid at the cashier. After scanning my husband's membership card, the worker and cashier named Khosro gave the membership card back to my husband, who put the card back to his wallet, but with the back of the card facing up, so the bar codes was showing. Khosro then signaled to another Costco staff Jessica, who has a scanner in her hand, to scan my husband's membership card. Jessica immediately scanned it, and I immediately closed my husband's wallet and told Jessica I didn't want my membership to be upgraded. In fact, Jessica already came and scanned the card of the customer before me and my husband and convinced him to upgrade his membership, so I know what she was going to say to me.

Besides, there were numerous times in the past Costco workers always scanned our membership cards and asked us to upgrade our membership. Today after I closed my husband's wallet, Jessica started to talk to Khosro because of my act of closing my husband's wallet, "She is trying to hide." I told Jessica, "Our cards have been scanned many times before, and we don't want to upgrade our membership." Jessica then challenged me with this question, "Oh, then tell me how much you've earned so far if your card has been scanned many times." I said, "I was told around seven hundred something dollars last year." Jessica then changed the topic and started to talk about how much we had spent so far and tried to convince us to upgrade our membership. I was agitated at this point because of the Costco workers' attitude has been pushy about asking current members to upgrade their membership. And I told Jessica I have been saying I don't want to upgrade and not to be pushy.

The worker and cashier tried to intervene, staring at me and with a mocking smile, saying, "Come on." Jessica and Khosro both responded; I couldn't hear Khosro but he said something back. I saw Jessica looked at me and mocked with a smile, "Nobody is pushy." Upon leaving the cashier, I told them, "Don't force people, let people choose themselves." Since this is not the first time I experience such bad attitude when I and my husband refuse to upgrade our membership, I decided to complain to the manager today before I left Costco. The manager's name is Angela. I told her what had happened, and she said she didn't know what had happened but she would talk to Jessica later. I didn't mention Khosro to her because I mainly believe Jessica should not have made a mocking comment to another worker the first place in front of customers, saying, "She is trying to hide."

I told the manager I'd like her to have Jessica to talk to us and explained why she had acted the way she did. The manager, Angela, then accused me of trying to embrass her worker, saying, "I'm not going to embarrass my worker here, but I'll talk to her later." I told her I was not trying to embarass her worker, but I needed an explanation regarding why a customer who doesn't want to upgrade her membership has to be mocked and disrespected, and this is not the first time that I and my husband have experienced sarcastic talk between the worker and the cashier, and the person who did the scanning making mocking and disrespectful remarks before customers after we said we didn't want our membership to be upgraded. The manager then asked with demeaning voice and looked at me, "Are you not listening?" I was shocked that she would ask me with such attitude and was speechless for a second, and she asked again, "Are you not listening?" I told her, "I'm not listening to you because I'm not listened to."

She said there is nothing she could do and then pointed to the exit area, telling me to fill out the Costco member feedback form and put back in the box. I then went and got the feedback slip, it's not a form. When I stepped back, I accidentally slightly bumped into the worker who was standing next to the feedback box. She was checking customer's receipts and items they bought. Before I could say "excuse me," she said with a mean tone of voice, "Be careful that you bump into people when you walk!" And this is the reason I want to file a complaint and see if there is anything that could be changed about Costco's forceful manner when trying to push consumers to upgrade their membership when, in my case, I and my husband have told them many times we don't want it.

I wonder why they can't record consumer's negative response and stop bugging people and being disrespectful when they said they don't want any upgraded membership? Or wonder if they could ask for permission before they scan my card.

I have had several of the white plastic PUR water filters over the years in my homes and in our two motor homes and travel trailers. All were the white (older) type that attach to the faucet. They work fine! Then we switch to the nicer (more expensive) 'chrome' looking models. Bad idea! They all leak! I've tried plumbers tape, plastic tape, rubber, etc. They still leak and the leak continues to get worse with time. Our water supply needs a filter, but this is not a god one. I'm open for suggestions. Any attempt to contact the PUR company direct keeps bouncing back as: "Your comments cannot be sent." Water sprays all over the kitchen!

I bought a Samsung LCD TV model P2770HD and within 2 weeks I came home and found it on the ground broken. This TV is too heavy for the plastic leg and base that it comes with. I called Costco and they said there is nothing that can be done because I recycled the box. Bad design and now I'm out the money and TV.

I would like to express my utter frustration regarding the purchase of a garage door through their Amarr/Jeld Wen program. I want my purchase price, $4200, to be refunded to my American Express card. The door was purchased in March 2008 and installed in May 2008. My wife and I primed, painted and finished the door after installation as instructed. In April 2010, I notified the manufacturer, Jeld Wen, that the door was failing, with what appeared to be a problem with the adhesive. In May, a representative visited and confirmed that the door was defective and would be replaced.

After many phone calls by me through the summer, the replacement door was delivered on August 31st. We've now been told to prime, paint and finish the door, all six sides prior to installation. This is a sixteen foot carriage house door in four sections that are unwieldy, each weighing in excess of 100 pounds that my wife and I have to manage. Because of our work schedules, drying time etc., this will take a number of weeks for us to finish. All this was because of a manufacturer's defect. Had we been told this upon initially, I would not purchased the product nor do I believe Costco would have endorsed it.

I cant imagine that any homeowner would knowingly sign up for all the work. The entire experience has been unpleasant and troublesome to me and my expectations of Costco. Again, I respectfully request that they refund the $4200 to my American Express card.

My wife and I (I'm 67 years old) are carrying and manipulating these very heavy doors. Our garage is too small to deal with these easily. Additionally, we're spending money again on primer, paint and finishing materials.

On Sept 27, 2010, I ordered the checks and on the 28th or the next day, they sent me an email that the check has been shipped. After a week of waiting, it did not come so I called the customer service and they told me to wait for another week because it is the standard; I just had the standard shipping so it is not tracked. And this morning again, I called to ask the status because still I did not get the ordered checks and the representative told me to wait for another week.

This order was referencing a Dell computer that I purchased from Costco.com. I have been a member for over 11 years. I placed this order on 9/23/2010 and at the time, was a bit confused at the 12-15 day turnaround time to get my Dell computer shipped out to me, so I called customer service prior to placing the order, and the representative assured me that I will definitely receive my merchandise within the 12-15 days, business time, and in most instances it will ship much sooner. I felt confident after hearing this, and placed the order. My company does tens of thousands of dollars worth of business with Costco, and my family has been members way back, when it was still Price Club, and the thing that kept us members was the great customer service. My experience in trying to sort out the situation with my order and how rude the representative Ed ** was on the phone with me, has negated a decade plus of great service.

He raised his voice on the phone on multiple occasions, while discussing the issue, and was very cross. At the end of the conversation, he assured me a call back, after looking into the situation. No later than 5pm of Friday. I received no phone call, nor a message, or email of any sort. I spent over 5 hours going back and forth between Dell and Costco. Costco reps telling me that a part was back-ordered, and the Dell reps assuring me that there was never any back order, and the order was placed on October 5th with Dell (I placed this order on 9/23/10), and it would not ship until October 20th, unless Costco authorizes immediate shipment of the item, which was in stock, and has always been available. All Ed had to do was to call Dell at the Order Modification Line at (800-247-2076), and authorize the expedited shipping, and all would have been okay, and I would have received the item within the 15 business days period, as promised. Ed yelled at me basically and said I will not pay $80.00 for you to get your purchase early.

I explained that all I wanted was my merchandise in the time frame promised, and he said that we have to wait for it to become late, and then Costco would just reimburse me, which was a terrible resolution. He then assured me a callback at the end of the day, after contacting Dell, which I never received. Our company does tens of thousand of business in office supplies and materials, in addition to decades of my family giving Costco our business as well, and I promise I will do everything in my power to ensure that we do not do any more business with Costco or Costco.com. This was the worst service experience that I have ever had, and I will be sharing this with as many consumers, websites, and agencies as possible to ensure that no one else gets such horrible service. This will cost Costco a great deal of revenues, that could have been simply avoided by providing just an ounce of good service, and a follow-up call. Neither I, nor our company, will do any further business with Costco or Costco.com

Purchased a Vizio 42-inch TV just under three years ago. I turned the TV on last night and about 10 minutes later I heard a pop. There is no power going to the TV. I called Costco Technicians they had me try to reset the TV by holding down the power button for 2 minutes. And still nothing. Guess, I won't be purchasing another Vizio anytime soon. And to top it off, the technician said I can bring the TV in for servicing. Ever try to carry a 42 inch TV yourself down a flight of stairs to the SUV. I am not doing this.

I am quite disguised that a TV which cost almost $1,000 lasted only 2.8 years. My old tube TV lasted 20 years. I read online that to fix this problem it costs about $400. I can buy a brand name TV for that money, which is exactly what I plan to do. I would be nice if Vizio offered a voucher to purchase a new TV. Not that I would buy another Vizio, but still.

We purchased a set of Michelin tires from your Auto Center for our front wheel drive Camery. When we returned to the store to have the front tires rotated to the rear. Daniel, the mechanic, refused claiming it was a safety issue. This was so absurd. I took the matter up with the manager,Scott, who also refused. All four tires had good tread and this is a violation of the purchase contract.

Don't advertise a service you don't intend to provide. I performed a service that should have been provided by COSTCO. I informed the Auto Center manager that we would never purchase tires from COSTCO. This the second issue we have had with this store and are taking our business back to SAM'S.

I purchased a battery from Costco at Tires Center in San Dimas and I was pissed about the customer service which made me felt like I was discriminated. San Dimas #1015, 520 N. Lone Hill Ave. San Dimas, CA 91773.

Here is the story, I brought my receipt back to the employee who served me and told him that I was overcharged because the $9.00 battery core was not deducted from the receipt. Do you know how that ** behaved? He ripped the envelope and talked to me really rudely that the $9.00 battery core was in the envelope which I thought that the warranty document was in there because he did not tell me at the time he handed me the receipt!

Just a comment about tire sales at Costco stores. Costco does not make profit selling tires, they must have you inside the stores walking inside for at least 1 hour, so you spend money when you go through the store. The goal is that you spend at least $200.00 on top of the tire sale. As far as tire rotations and repairs, they are losing money with these services. Replacing your tires at Costco takes longer than going to a tire store. As far as warranties, they want to void it for any reason. The tire thread warranty does not apply to all vehicles, front wheel drive vehicles and independent suspensions wear tires faster.

When I tried to return an Item to Costco under the 90-day return policy, they did everything they could not to have the item returned. They tested the Item several times, looked into my Costco records to see what I have returned in the past, etc. Later on that month, I had the same issue with an electronic item. They did not want to take the item back because, to them, "there was nothing wrong with the item". I told them that according to the 90-day 100% satisfaction (no questions asked) policy that Costco proudly displays on the website and in store that there should be no reason they should not take the item back. After much wasted time and arguing, the manager agreed to take the item back but I told him that I will not be returning the item and I am appalled at the customer service I get for being a long term member at Costco Stores.

I am writing because of an unfortunate experience I had regarding a food purchase at Costco earlier this week. This past Tuesday, I purchased a rotisserie chicken at your Orlando Costco. After finding some sort of metal piece in the chicken, I called Costco and spoke to Karen, one of the managers. Luckily I was pulling the chicken and did not eat the chicken in whole pieces or I would hate to think what could have happened had I taken a bite into the metal or worse swelling it, subsequently took the metal piece to Costco the next day to show Karen. She bought me another chicken and some pasta to go with it.

Thinking that everything would be alright this time, I had the new chicken for dinner that night. I was supposed to travel next day to Brazil with my husband to see my father and my father in law very sick in the hospital over there. I went to bed after a late dinner, and about 1:19am I woke up shaking, uncontrollably and vomiting, and going to the bathroom until 5:03am finally stopped it, but I had shaking, freezing, headaches throughout the entire day. I am sure that something with the chicken caused me food poisoning, because I just ate plain spaghetti with chicken. I have never had this problem with any Costco food before so I am very surprised that this happened to me.

I'm not sure if it was an actual piece of the rotisserie wheel or maybe if the chicken was purchased somewhere different than usual, but there was definitely something different with this chicken. I tried calling Karen to find out what the problem could be to see if she could help me explain it to my doctor, but after calling I was left on hold for over twenty minutes. Already feeling very weak, I did try to call again with no success. I feel as though the situation should be looked into and handled immediately so this does not occur again.

If Costco is buying chicken from a different wholesaler who may use different hormones then this should be labeled. As someone who has an ulcer colitis problem, I always check the labels to make sure the food I am eating will not make me sick, because of my medical condition. One day eating something bad will cause me several days to recuperate from it. Since the bleeding from my ulcer in the intestine did not stop until today Sunday, my husband had to travel by himself to see his dad in IUT in Sao Paulo, Brazil. Today, I can say it is the first day I am feeling alive again, but this was caused from the chicken for sure, because like I said it has been many years I eat plain foods, no sauce, no veggies, maybe rice, pasta or potatoes. Please understand I have had great experiences with Costco and I am only writing because I could not reach anybody on the phone to help me. I felt really, really bad, shaking, freezing, feeling real scare don"t know which kind a poisoning was it.

I appreciate it if someone get in touch with me, it is unacceptable to be feeling so sick, and have no response for my concerns, causing me a lot of problems from this incident. As I said before, Karen took my name, Costco member number,and cell number the day I went there. I thank you,.

On 09-24-08 at 1pm, it was supposed to be an ordinary shopping day at Costco, unfortunately for me; it didn't end up that way. I slipped on a piece of plastic that was laying on the ground that happened to be broken off of a Costco shopping cart. My sister and nephew tried to help me to sit on the curb, but due to the pain, I was unable to sit like that. With them supporting me I was able to get to my feet, but unable to stand on my own.

We did not have a cell phone with us, but a nice man, Mr. Kent, stopped his car and dialed 911 for us. A city of Naperville ambulance arrived and rushed me to the hospital ER. On 09-25-08 at 7:05pm I had my right hip and leg surgery that was due to my fall in the Costco parking lot. I checked out of the hospital on 9-29-08 at 1:20pm and checked into Manor Care Center in Naperville, for rehab. On 10-01-08 at 11:30am I checked out of Manor Care and went home.

We received a letter from Costco that read " We reviewed the facts surrounding this incident and it is our opinion that there was nothing that Costco did or did not do to cause or contribute to your client's injuries and or damages" I am having a difficult time comprehending that Costco is denying any fault in this incident, when after all it was a piece of their broken shopping cart that caused my accident that day. Before this accident I was able to walk around and do things on my own, but now I have to depend on help from everyone. I am unable to take Vacations any more or do simple things, walking to the restroom has become an issue. I am dependent on a walker and can no longer do everyday things that most people take for granted.

I strongly believe that it is Costco's responsibility to take ownership of this incident and take the responsibility for the hospital bills that have occurred due to my accident. I am only looking for what is right and just in this situation. I am being honest in this statement and would gladly take a polygraph test if needed. Where is the surveillance tape that should have recorded this accident?

There was a recall of Costco's chocolate chip cookies, in-store brand. I was notified by phone that there could be metal pieces in the cookies. They tracked me down by my billing. That's the good part. The bad part is that once in the store, they asked for my receipt which I didn't have but they eventually gave me the refund. The other bad part is that I waited 15 minutes for the refund with no apology whatsoever for their error or the fact that I had to go back there to get my refund. Their cookies inadvertently contain metal pieces and my daughter and I had eaten at least 6 of them and there was no apology forthcoming. What kind of shabby treatment is that? Their customer service leaves a lot to be desired. Also I go nuts when they keep pushing the executive card on me at the cash. I keep telling them I'm not interested and please key into my account not to ask me again and yet they keep pushing and are actually aggressive about it. I can't concentrate on looking at the prices on the register because of it. They must work on commission.

My wife and I during our first visit to Costco visited the book department and just browsed over the array of books. The thing that distressed both of us is the fact that there was not one single Christian and or Jewish book available, but there certainly were several Muslim books available.

When did we become a Muslim nation. Christianity is not permitted in Muslim countries as was witnessed by the murders in Afghanistan of the ten medical personnel during the week ending August 7, 2010. They were killed because they were trying to teach about Christianity!

I will be tolerant toward the Muslim people when the Muslim people becomes tolerant of Christians and Jews. My first visit was probably my last. Remember this, it was Christians and Jews that supported Costco since it opened, not Muslims.

I rarely shop at Costco in Henderson, but I have witnessed blatant elder abuse to employees who are doing demonstrations. The man who manages these CDS employees berates them in front of customers. This is unprofessional and sickening. I assume that these elderly employees do not complain, because they are afraid of being fired and probably need the added income. The fact that this man is still working and abusing these people is not only distressing but against the law. It is impossible to contact Costco to complain. I am trying to report this to the state of Nevada.

Two incidents with Costco this year. I took my Volvo there in June for tires. When I picked up my car, three dash lights were lit up. They honestly tried to tell me that's probably the way they were when I dropped it off (like I would not have noticed this!). Finally, they said take it to a Volvo dealer and we'll consider his diagnosis. The closest is 2 hours away. A phone call to the dealer revealed it is most likely a damaged speed sensor - probably a $900 repair. Costco says there's no way they could have damaged it. The dealer says otherwise. Costco would have me believe that the sensor was either 1) damaged before I brought it in or 2) just coincidentally failed at the exact same time it was in their garage.

Second incident happened while still disputing the first. My wife had a flat on her Michelin tire that have 27,000 miles on a 70,000 "warranty". Costco "pro-rated" the tire at a cost to me of $125 on a $190 tire. Huh? For 1/3 wear? They they said I'd either have to install it myself or purchase four new tires due to "legal reasons." They tried to pressure me into buying 4 new Michelin tires at $190 a pop. I waited 2 1/2 hours to get one tire mounted on the wheel and took it to a local tire shop that installed it for $10.

Needless to say, I canceled my membership at Costco and will never go there again. The people on here saying that Costco is honest and everyone else is stupid either work for Costco or are not living in the real world. I can't imagine any other retailer treating their customers like this.

I ordered checks through Costco's online printing service and when I received them, I did not notice that the last two digits of the account and routing number were missing until several weeks later. I received a letter from a bill collector telling me that my bank had not honored my check and they wanted the money, plus another $27. By that time, I had written a total of seven checks. I have personally contacted or written letters of apology and explanation to everyone I wrote checks to, but I still haven't cleared up the matter.

The initial mistakes were mine--the online service requested that I fax a copy of an original check to them. But since I don't have a fax machine, I requested that they accept my driver's license information and date of birth in lieu. I also made the mistake of not reviewing the checks more carefully when they came. When I called the check printing company to tell them what had happened and to ask if there was any way they could reimburse me for the charges, the woman I talked to was very nice but told me that there was no record of my having called to verify the number and all they had was a record of a computer transaction. She said that she would send a letter of explanation which I could show so that people wouldn't think that I had tried to defraud them.

Apparently, right now, the only way you can order checks is online or by phone. I wrote to customer services and explained that while I realized that it was my error for not checking the product more carefully, perhaps they could offer a mail-in form to customers who do not have faxes or computers. My complaint is with the letter I got from Costco Wholesale: "Dear --, ...the member placed the order online using Costco Check Printing service and entered the wrong account number that was required by her bank."

By now, I'm starting to think that I gave them the wrong information and I went back to the online form and double-checked. The form requires that you put in the nine-digit routing number, then the account code, and then later it asks you to write down all the numbers on the bottom of the check. I was somewhat consoled when a lady at my bank told me that there have been other problems with online check printing services getting the account number wrong. I'm still trying to find out what checks were honored and which weren't. The first check I wrote was returned to the store owner, the second one was paid by my bank. Another person I wrote a check to said that they were credited with the check but it is not showing on my online checking statements.

I have been a Costco member for years and I have been pretty happy with their service and their prices. Their people are usually nice and helpful, although I feel they are overworked. For now, though, I am going to avoid doing with them online. I am writing about this now in the hopes that it will remind other people to be careful when ordering checks online. Me, I guess I'm not ready for the digital age yet.

After being so upset about our previous experience and the payment issue, I called Costco's corporate number. I spoke with someone who assured me that the situation will be taken care of. At least at the corporate level, there is empathy about the situation and I was really pleased with the end result!

I had family visiting from out of town for several weeks. After consuming much of my consumables (which of course was no problem at all), my family wanted to contribute to the household food purchase. We were at the register and the cashier refused to take my family members AmEx, or debit card. They visit yearly and we had never encountered an issue before. The cashier informed that a policy had been reinforced for the last month requiring payment by the member only. I explained to her that my folks were in town and wanted to contribute and she told me told me that they would have to walk over to the ATM machine and pull out cash.

Of course this is with a line growing behind me and it was quite embarrassing. This makes no sense to me! I didn't understand that with my yearly Executive membership, that I was required to explain to Costco where my payment is coming from. Clearly this is a case where they are over-stepping their boundaries. To keep the scene at a minimum, I used my AmEx to pay. My family gave me cash (which I never, ever use, or carry), so now I have to go through the hassle of depositing the cash at my local bank and wiring it to the out of state bank that I always use.

I went to the manager and I was told that a lot of people take advantage of the system and will give family the card to use. I tried to explain that I'm standing right there and it is my purchase that someone was offering to pay for and I was treated like a criminal. Of course, like the last time I complained about something (the renewal policy) I was just told,"Sorry, that's our policy!" Well, that case ended up in a class action lawsuit that Costco lost. It seems to me that Costco has no right to tell you how you pay for your purchase as long as you are giving the required payment "type".

Costco in my city charges CA recycle charge for items which do not have CA recycle emblem on cans. This means when you take them in to recycle you cannot get your recycle money back on these items. Since they do not put this on cans, they are overcharging the customer. They do not pay into the recycle authority which means they are collecting this money, then keeping the proceeds in profit from their customers. When I brought this to the manager's attention, he just said they are only following what the corporate office tells them to do even though they could clearly see the recycle stamp is not on the products I showed him. This is wrong for such a large retail company to do.

I purchased a case of Kirkland's Lamb and Rice and Chicken and Rice at Costco on 4/20/10. By 4/25/10, my dog was sick. On 4/26/10, I found bloody diarrhea in the backyard. I called my vet and once they heard that I had been feeding them Kirkland's canned food, they told me that they have seen problems with that food. The ingredients seemed good, but upon further inspection, I saw at least 5 variations of chlorine or chloride. I want to throw it away, but will hang on to it since my dog got sick so quickly.

One of my other dogs, 10 months old, got sick on 2/2/10 with Hemorrhagic gastroenteritis. She was in the hospital with an IV and almost died. I cannot be sure that she was eating that food at the time. I do recall buying a case in the recent past, though. After a $1,000.00 vet bill and antibiotics, she did survive. I can not be sure that this food caused either illness until the food I have is tested.

I am currently having a stool sample tested. I hope to be able to place my dog on antibiotics. My concern is if it is Kirkland's dog food that caused this, how many other people are loosing their dogs or spending a fortune to save them? I am only interested in preventing other dogs from getting sick. I will save the food.

We are retired and travel extensively. Originally, we owned a home and had a Costco store near us, so we got an executive membership. A few months later, we began to travel and wanted to order a camera and computer for our motor home. Even though they previously shipped to our Texas address, suddenly they now will not ship here. No legitimate reason not to ship to a legal address. UPS, FedEx, and USPS deliver here everyday without issue. If you travel, do not get a Costco membership.

I bought at Costco over $1,110.00. It worked only about one year. Freezer was okay, but fridge does not work. I lost a lot of food a couple of times. I unplugged it for a few days. It works for a while, but now, it is still inoperable. The Samsung RS254%SH is a piece of junk. You would do well to stay away from this one! I had a repair person out, but it's no help.

Yesterday, I decided to take my Chevrolet 2002 Tahoe to the car wash at Costco. When it was my turn to go in the car wash, Kevin, the employee, told me, "I am going to take your antenna off from your truck." He walked around it and I've seen him take it off but he broke the screw completely off. When I got out of the car wash, there was a gentlemen waiting with a form for me to fill out. However, the other employee came up to me as I was feeling the form out and stated that Costco was not going to pay for it because the antenna was bent and I told him that they had broken it and he was still very rude and making it seem like it was my fault when then the whole time I was in my car.

Buyer beware! Products and customer service sucks. I bought my 37in Vizio from Costco in Nov 2010. Right after the 90 day warranty, the TV picture blacked out. I called Vizio. What poor customer service. Besides being put on hold numerous times, every word that came out of their mouth was a lie. After almost 2 months of complaining about the TV, I have yet to get a service tech out here to look at the problem. Vizio first told me to unplug the TV and plug it back in to reset it. The problem still exists. Then they said this problem wasn't common.

Then they said they would replace the TV which now, they say they never said that. Now, the remote doesn't work all the time. They said they would send out a new one. Now, they said "we never said that." Now, I was told it will take a week for the service tech to come out because they don't have the part to fix the TV. I will never buy a Vizio again. The product is no good and the customer service is even worse. Stores should stop selling Vizio products.

I am so mad at Vizio for their lack of customer service and respect that it is causing me migraines. I can't even watch the TV I bought and I can't afford a new one because of Vizio. This company needs to fix all the problems they have caused because they are aware of what they are doing and do not care. Someone, please help put these crooks out of business.

In December 2008, I purchase four tires from Costco. I attempted to play my CDs a few days later and discovered that my CD magazine casing, which had five CDs loaded was missing from the trunk of my 1996 ES300 Lexus. There was evidence that whoever worked on my tires entered the trunk of my vehicle, perhaps looking for the wheel lock. On 12/9/2008 filed a complaint (membership #**) with Rasheed, who by the way is a great customer service person. It has been over a year now and I called Raheed and he attempted to get a response from claims, Nick **. Rasheed told me Nick would contact me with status and he never did.

So I called back to get Nick's number **. I spoke directly with Nick and faxed a copy of my complaint to him and told him what the cost will be approximately $70 to replace. This is not the dealers price, Amazon.com. Nick has been totally unresponsive to my complaint. He told me he would contact me the next day and try to resolve the issue and to date he has not. I never had problems with the service Costco has given me. My husband and I are executive members and have been members of Costco ever since inception to the metro area. I would appreciate if I could get this matter resolved soon as possible. I do not want to take this matter to civil court to resolve, because I don't think it's necessary. Costco has a great reputation, and I have had good service with my tires and other products.

Got my tires rotated at Costco Lawrence store in San Jose. After few months, when I got my brakes done, my mechanic told me there was one lug missing. I didn't realize till then because the rim has a cap covering the lug holes. Called the store about my problem. I just wanted them to check if there was a lug in a bucket somewhere. The lug is a special key, one which are not sold and regular lug is too big for my rim. He did the run around and put me on hold and never picked up the phone.

I ordered a HP Laptop from Costco.com, part # 509440. After several weeks, the item is still "Sent to Fulfillment". I called the 800 number to find out what was the holdup. The Costco rep stated that once an order gets sent to their vendor, there is nothing they can do. I asked for the vendor's number so I could cancel the order. Costco refuses to give out any information to help me. Costco charged me for the laptop, yet I have not received a laptop, nor received a tracking number. I called again today. After getting into an argument with the Costco agent for not making any attempt to cancel / refund my order, she disconnected me. I would suggest that anyone considering buying from Costco to stay away! Though their prices may be lower, you won't get your order! The real kicker is, now Costco changed the part number for the same laptop to 516032. Why can't a business just do what is right?

Costco offers valet stands online. I wanted a valet stand with a seat so I went to ValetStand.com and found the same products Costco carries, and more, including one with a seat. I figure this is the same company Costco orders its product from, and assumed it was a trustworthy company. I ordered the "valet chair stand gentleman's organizer #rhw-98821" for $188.43 on Dec. 30, 2009. I immediately received a reply that my order was "received and processed." It also said I could "always find out the current status of your order by going to [website]." At that site, I was promised I would receive a tracking number within 24 hours.

Over several weeks, I did this five times, never receiving a response. I tried all of the phone contacts, never being able to reach a person, and left messages about my problem and to call me. Again, no responses. Within three days of my order, ValetStand took $200.95 from my account. I have not received the product as of March 25, 2010. Eventually, I went to my credit union to see what they could do to help me contact ValetStand. They gave me a Montana phone number, which is no longer in service. They could do nothing to get my money back. I am 80 years old and $200 means a lot, since I am on Social Security and have a small $500 pension plus a small amount I make as a very part time massage therapist.

Finally, I just decided today to contact the Montana Attorney General's office. They said I was not the first to have such a problem with the company. They told me to contact the Park County Montana Sherrif's office because they had gone to the company and got the money refunded to a customer. Their investigator was out on case, but will call me back. They said there were several other cases and that they thought the federal government was now involved.

Actually, I would still like to receive the product rather than the money, if it is possible. Maybe Costco would have better luck getting it for me? I think Costco buyers need to know what kind of companies Costco is dealing with. And that its members (I am an executive member) might do as I did--assume that Costco is dealing with reputable companies, and try to buy another product from them that Costco does not carry.

I purchased a Buckley 5 piece dining set #214561 in December of 2009. I also purchased 500 sq. ft. of Bamboo flooring from Costco as we were remodeling our kitchen. After we had the floor installed, we put the table and stools in the kitchen for use. The next day my wife swept and mopped the floor and noticed a large amount of scratches on the new bamboo flooring. I looked at it and then turned over the bar stools that came with the table. On the bottom of each chair, they had installed plastic oval floor savors. Needless to say they didn't work and were the result of the scratches.

I posted online to Costco Consumer Affairs Department and later spoke with Ms. O. She gave me the phone number of the manufacturer Four Hands, Woodward St. Austin,Tx 78744, owner Daryl K. I called several times and was told that my case was under review. I finally got tired of waiting and called MS. O. back, she said it was up to the manufacturer to decide my case. I asked her why would they sell a product that scratches floors, she said I should have known that this would happen. I asked her that she must be kidding that there were plastic floor protectors already on the product, and that a reasonable person would believe that Costco/manufacturer had tested this product. I had to call the manufacturer several more times to get a response, they said the same thing--my fault for not checking.

As an aside, I was employed by Costco from 2002-2004. I went to the store to talk with a former employee I worked with who is still employed and he said that he had heard several complaints about the stool bottoms scratching other floors and to get a hold of Costco CCD. He also stated that the bamboo floor had been discontinued because of numerous complaints about easily denting, marring and scratching. I bought my flooring for 47.99 a box, they now have a new product of bamboo that costs 61.99 a box. A coincidence I think not. I have no idea what to do now, small claims court or some other remedy? Any thoughts on this subject would be highly appreciated.

I spent 20K remodeling the kitchen and now have an area approximately 100 sq. ft. that needs to be re-floored. The floor installer said, it would cost a minimum of 2500 dollars labor to reinstall the floor due to having to move a 10 foot island counter top covered in granite. There is damaged pieces running under counter.

I was told that I was a candidate for contact lenses. After the optometrist tried 4 different pairs on me, he sent me home with 2 more pairs to try. I told him right from the start that I was in need of trifocals, and he advised me that the new multi-focal lenses would work for me. He seemed frustrated when I kept telling him that none of the contacts were working for me. At the end of my appointment, he told me to try the 2 pairs that he was sending home with me, and if they didn't work out, that I probably would not be able to wear contacts. It would have been appreciated if he'd have told me from the start that contacts might not be possible. I wouldn't have spent the $110 for the exam had I known.

I had an unfortunate incident Monday night at Calgary NE warehouse number 56. My spouse grabbed the largest box of mangoes she saw containing 9 pieces. At checkout, one of the managers saw it and removed two of the mangoes and rearranged the box. He didn't actually tell me what he was doing, he was berating the cashier telling her that she should make sure that she does not let boxes of mangoes through the till that contained too many mangoes. It made all of us uncomfortable.

The people standing around getting the impression that we were trying to 'steal' two mangoes. When we were in the parking lot I jokingly said to my spouse 'nice try'. She is a social worker, and I have been a federal peace officer for 30 years. She started to cry. She felt so humiliated. So to see for myself I went back to the store and took a look at the mangoes. There were jumbles of them, some with 3 to a box, some with 9, etc. I told one of the produce managers Dave what had happened, and he asked me to indicate which person it was.

When he spotted him and he said, "Oh, he's a manager." Bottom line, the incident was not handled at all well. Embarrassing not only us the customers, but the cashier (Amber L.) as well. You may want to ensure that this manager receives the benefit of some additional QVE (Quality Visitor Experience) training that they make all us government employees take.

Two brands of hand soap, one Dial, the other Kirkland, were displayed side by side in a Costco store. Each was price card displayed and both cards included package price and unit price figures. I presumed the purpose of the unit prices was to provide an easy cost/value comparison for customers. Luckily, I used information printed on the two packages to calculate cost/value myself. My initial presumption was absolutely wrong. The Dial package contained 16 bars (units) of soap at 4 ounces each and was priced at $5.49. The listed unit price was .343 unit price per 100 count. Quoted text was listed in very small print. The Kirkland package contained 15 bars (units) of soap at 4.5 ounces each and was priced at $8.99. The listed unit price was .133 unit price per ounce. Quoted text was listed in very small print.

I remember when unit pricing first came out and it was clearly intended to help customers make fiscally informed decisions about products that manufacturers were intentionally marking in misleading ways. Apparently, Costco has decided to take advantage of the consumer's belief that Kirkland (a Costco brand) items are less expensive than others and that unit pricing informs the consumer which item is the best buy. I complained to two separate supervisors and was informed that the information printed on posted price cards was computer generated at the corporate level and nothing could be done about it. Costco used different formulas in calculating their posted unit prices and relied on customer expectation to lure customers into buying a more expensive product.

This product is called duck breasts. I'm mad about a duck product that is for dogs. I'm an animal lover so I'm very upset. I think it's wrong to do that to poor ducks that didn't do any thing to anybody. I think they should stop this product. Thank you for your time and I hope they do something.

I and my wife are executive members at Costco for almost 6 years now. One time, this January 2010, my wife called me at home and asked me to bring her wallet where her Costco executive card is. I was at home taking care of my 5 kids, and I rushed to go to Costco to bring her Costco card. When I arrived, I tried to look for her and can't find her. So I decided to go at the customer care and see if I can get any help.

A lady wearing a black vest, which I think was a supervisor, passed me to another employee. Her name is Tara. I told Tara if she can help me find my wife, because she forgot her Costco card and I'm having difficulty looking for her. I was surprised when she answered me, "I don't have a crystal ball to look for your wife." And she turned her back.

I feel so ashamed, thinking if I deserved to be treated like this. I thought being an executive member will gain you some respect. I think I am so wrong. And I wish that this will not happen again to anybody. I thought employees at Costco are service-oriented people with integrity and commitment. I was so wrong! I hope to get some justice from the way I've been treated.

I feel that this is a real hazard so I am passing it along to you. I purchased a bottle of Braz a Vie acai berry juice. I left the bottle out on the counter after opening for a day or so. I had read online to make sure you shake the bottle for using each time. I did so and as I shook it with my right hand and thumb to the neck, it exploded everywhere. I have pictures of the mess. Although my thumb hurt, it apparently was not injured. In tiny print, you can read with a magnifying glass on the back of the label that it states flash pasteurized, shake well before using, refrigerate after using, consume within 30 days. I took the product and the pictures into Costco. Yeah, these pictures said it all and I got the attention of the Costco staff really quick. They had me fill out an incidence report and refunded my money. I also heard via phone from Costco headquarters and the company which makes the product.

I feel that first there should be in large legible print in the front of the label that it is flash pasteurized and to refrigerate and use within 30 days. Second is, there should be an expiration date clearly stamped on the product. Why? The company sent me a case of two bottles of the same acai berry, plus a bottle of their fruit juice and a bottle of their vegetable juice. I have stored them out in the garage unopened and you can clearly see mold inside the bottles. I have pictures to share if you are interested. I would not leave a bottle of anything flash pasteurized like an Odwalla juice unopened, stored for any length of time unrefrigerated. Most products that are flash pasteurized are date stamped. Trust me someone is going to get sick from this stuff.

I picked up an Rx for vicoprofen. I had switched to San Leandro Costco, because I discovered that the pharmacy at the Danville Costco was routinely shorting me 25 vicoprofen. The third time I refilled the Rx, I asked that the pharmacist count them out in front of me before I took possession of them. He angrily picked up the Rx, went into the back, and then came back a couple of minutes later stating he had counted them and they were all there.

After a couple of weeks of taking, I took a vicoprofen and 15-20 min later, I had a reaction with facial swelling and red rash over my face. I did not connect it to the vicoprofen until two days later when it happened again. Vicoprofen was the only thing I had taken, eaten, or drunk. I took 4 Benadryl for allergic reaction and called my physician who recommended I go to ER.

By this time, the rash was dissipating as well as the extreme tightness I felt in my skin. My son noticed that the remaining vicoprofen in the Rx bottle (which was a routine Rx bottle that Costco had filled, unlike the bottles from the Watson pharmaceutical company which Costco sometimes dispensed to me with their label. Watson bottles were sealed shut) did not have any imprints on them which all Rx pills are required to have.

I saw my MD the next morning, described my symptoms, and showed her the pills. She recommended I take them to Costco RX and to demand they find out what they had dispensed to me. She felt she and I needed the information as it was a true reaction to something I should never take. I took, I believe, five of the pills (I kept some for future evidence if necessary) and spoke to the pharmacist who dispensed them. He stated he did not know what they were, but it was Watson pharmaceuticals responsibility, even though I pointed out that Costco had dispensed it into one of their bottles under their supervision.

He stated he needed all the pills to send to Watson which I refused to give. He said they would send them in. They offered to replace the five I gave him which I refused. (Sorry, I don't trust anything from them now.) That was a year ago. I have repeatedly asked if they have heard back from Watson which they always state they have not. I asked for paperwork or proof that they sent it in which they state they are not required to give me.

I feel they are stonewalling me and that they have never sent anything in and just want me to go away (which I have). But it makes me angry every time I think about it. I need to know what I am allergic to.

I went to purchase Kitchen Aid stand mixer, reg price $399.99 on for a Mfg. rebate of $100 making it $299.99, and this was posted until Feb 7. 2010 (verified by Store Staff when they checked their computers). I went to purchase this item on Feb 2, 2010. As I was there on Feb 1 and noted the bargain, I made a special trip to purchase it. When I went to check out and ask why sign was gone, they told me that the rebate was over,.I said the sign said it was until Feb 7. More or less they shrugged and said, "Sorry." Their website has this same rebate to order online until Feb 7. I needed this mixer as I had a large baking project to do.

I called Kitchen Aid, they didn't have any knowledge of Costco rebates. Costco claims that the manufacturer can stop it at any point. The date clearly said Feb 7. This is false advertising. I ordered this online because I need this type of pro mixer and also to get rebate, in the meantime, I never did get a straight answer, now I am paying $25 shipping after using $10 in gas to drive around the City of London. I had to complete a large baking project the difficult way causing me much anguish and it being late to my consumer.

My wife and I stopped at your great little restaurant where we enjoyed your hot dog and pizza. While eating, I saw the young man who was making the pizza. He was the same young man we noticed walked by us a short while ago. At that time he was carrying a broom, a dust pan and other items that is used for cleaning.

When he was making the pizza he did not wear gloves. I think anyone who makes and handles food for the public in such a manner as that young man was doing should be wearing gloves at all times, especially after handling such items as cleaning items. And why do you make it so difficult to send you a complaint.

I just had a cataract surgery on one eye and needed to replace one lens in my eyeglasses. However, I was told that they can only do both lenses. Thanks a lot, Costco, for your excellent service. I have been a member since September 1992; but after this, hello, Sam, who replaced the one lens.

My complaint seems rather small after reading what has happened to others. However, I would like to let the buyer beware not to purchase flowers for a special occasion from Costco.com. I was told via a phone conversation with Alehandro from Florida that the flowers I ordered for my daughter's wedding would arrive on time as ordered. They didn't. I had to rush out to a local Safeway and buy what they had left (their next shipment was the next day) to make the flowers for the wedding.

Ruby from Costco.com followed up with me and basically said sorry about that. Seriously? Sorry? That doesn't seem to quite cover my experience with Costco for my daughter's wedding.

I bought an 8-pack of Cattle Drive beef chili. The pinto beans in all the cans were hard. I sas out almost $20.00.

I am very disappointed in your products. 1 1/2 year ago, I decided to buy all new small appliances: I bought a coffee maker, kettle, toaster, and a mixer. Well, the coffee maker doesn't dispense properly; say, I want 8 cups of coffee, I may get 4 cups and the rest is spitted coffee grounds. For the kettle, I don't trust the switch for on and off. With the toaster, it works whenever it wants to. It's not dependable. My daughter has one same problem. The mixer is ok for now.

I wouldn't recommend this brand to anyone else. As you can see, I'm a very dissatisfied customer. To me, it was a lot of money wasted. I have had cheaper products from other companies over the years, and they had lasted longer. I figure I would upgrade to the stainless steel look. I would appreciate if you could send this letter to the right department. Thank you.

We arranged an appointment with the carpet representative from Costco in South San Francisco to come to our home for an estimate. It took several days to have anyone call us, and when she did call us she apologized for the delay because she had been ill (it is surprising that Costco does not have more than one person in this area to take care of carpet orders). Then after the first appointment, a return visit was scheduled, but the representative did not arrive. My wife is a physician-scientist at Stanford University and she had to cancel appointments in order to meet with the representative. After we finally contracted for the carpet installation, the company that is supposed to do the installation informed me that they would be at our home between 8 and 10 am - I waited until 10:30, telephoned their office in Concord, and was told that they could not reach the person who was supposed to meet with me. He finally arrive at 10:35. This is inconsiderate and unacceptable service, as those of us who have jobs cannot afford to miss appointments, and therefore we should not be expected to have others miss their appointments without proper notification.

I bought a Philips 50PF7220A/37 in 2006 sometime for about 2400.00 dollars and now it has the red LED in the front flashing 6 times then powering off. I just like everyone else thought I had a good tv. Guess not. Definatly out of warranty and costco no longer honers the extra one year on electronics. Have no clue on how much to fix but I am sure it is more than a new tv.

...a copy of a letter I sent to Costo in 2007. Needless to say, no response was received and I no longer shop there.

"May I ask why I should continue to shop at your stores when your cashiers are, at the very best, verbally abrasive to me concerning upgrading my membership? I have been verbally harassed several times at several Costco stores in the DFW metropolis over the last six months concerning this subject. Your employees seem to not understand "no thank you". This evening was the last straw and I am completely fed up with the way your employees treat me, your customer.

"I left store #683 at approximately 17:38 CST today, 2/13/07. My cashier, James J on Register #11, was another among the many Costco cashiers that, evidently, want to be used car salespeople instead of cashiers. The checkout process started normally with general pleasantries. Once James scanned my card, his eyes got big and he instantly started the used car fast talk trying to sell me upgrading my membership. I told him I was not interested, to please just check me out, and if he mentioned upgrading the membership again that I would simply walk out.

"Evidently James did not take me seriously. He ran over to an empty register to get a piece of empty register tape so "he could show me" how much money I could save. I again told him I was not interested and started to become frustrated. James J then asked me why I was not interested and I stated I simply was not. We then proceeded to get into an exchange of words over the matter cumulating with James J stating "well, if you don't want to be bothered about it, you should write that on the back of your card because I ask everyone that comes through my lane" due to my manager's directions to do so.

"I took my card and did just that, writing "DO NOT ASK" on the back. James J disrespectfully glared at me for the rest of the checkout process and did not thank me for my purchases. Frankly, I do not believe this is how to satisfy and keep customers. I am very disgusted how your employees have been treating me solely based on my decision not to upgrade my membership.

"What is The Costco Corporation, as a publicly traded company, going to instruct its employees on how to address customers? What is The Costco Corporation going to do as a companywide policy that will make me want to patronize your stores? Why is there such an emphasis placed upon upgrading customers memberships that cause cashiers to behave in this manner?

"Until my concerns are seriously and effectively addressed by the Costco Corporation by a corporate wide policy that, at a minimum, mandates "when a customer says no, it means no and respect it", I will forgo any addition patronage of Costco. Costco lost a customer of several years. I now shop regularly at Sam's Club. I do not get verbally abused by their employees.

We purchased this tv and haven't had it more then 3 years and the picture just went out but we had sound. We had someone look at it but could not get the parts to fix it. the warranty was up so Costco could not do anything and like everyone else you can not get any info from Akai. So now we are out all that money.

I was very disappointed to find out I needed new tires with my BF Goodrich's Radial Long Trail after 30,000. I went into Costco to find out about the warranty and they told me there was non on this model, but the new ones have a 60,000 mile warranty. The gentleman I dealt with was cordial enough but I was extremely frustrated. I have been very pleased with most of Costco's products in the past but I am weary now of purchasing tires again from them. My original tires on my vehicle went for 50,000 miles and this just really seemed ridiculous to me. My suggestion: always find a tire with a warranty (I guess I just assumed they all came with one of some kind) and I would tell someone to research, but I did with these, so I don't know there.

only about 3 to 5 days before expiration. This does not always give us enough time to take advantage of ths coupons and thus we both lose.

Approximately half of our families food budget, and 97% of our gasoline budget is spend at Costco. If Costco was not in business we we be spending an estimated 5% more on two of the biggest line items in our family budget. Those Responsible for the Costco Gas Pump Lawsuit, do they think that they have won a victory for me? Do they think that Costco will not need to pass along the costs of modification of equipment to the consumer? It makes me wonder who will profit from the modifications required? If this were truely about the consumer, why would I not be getting a check for being over charged by Costco?

Costco doesn't want to take responsibility for sell inferior or bad gas. Even after Acura Dealship posting warning sign for customer advising not to buy Costco gas. Unfortunately, this warning came too late and I ended up costing expensive repairs.

I called between August 15 and September 15, 2009 to purchase stainmaster carpet, during that time I was supposed to receive a $200.00 Costco cash card when 500 to 900 sq. ft. of carpet was purchased. That never happened. I selected carpet from a sample and the measurement was 747 square feet. The carpet was installed on 9/9/09 and after it was installed a few days I was sitting in the dining room and I noticed that there were spots thru out the carpet.

I called Tim at In home design to get this problem corrected, he said he would send out an inspector to check it out. He sent the person who measured the carpet out to take pictures and I have not seen an inspector yet. Saturday afternoon he sent Jerry who is a carped dealer to bring samples for me to select new carpet and he has a car full of samples that look like discontinued carpet.

So I selected the one that I liked the best and I was told that I could not get that one, so I selected a second choice. I clled Tim and he said he would have to send an Inspector out before they could do anything. Looks like he is just trying to run out time for some strange reason, like maybe I will go away.

I requested to have the area remeasured due to the fact that the installers took out a large piece of carpet and I don't know how much more thay took because this was the last of the loose carpet then they brought me 2 small pieces and ask it I wanted them and I said yes and took them. Jerry the carped dealer who came out remeasered the carpet and with the 10% waste that he included his measurement was 621 sq. ft. which is 126 sq. ft. less than the original measurement. There seems to be fraud going on here.

By the way I paid $3,584 for this job. I had to pay in advance. When I talked to Tim he said that I would have to pay $900.00 dollars to have the spotted carpet removed and another carpet installed. I have paid for 126 square feet of carpet that I do not have and now I need to pay another $900.00 to have the carpet removed and another reinstalled and none of this is my fault. There is damage to the wall on the stairway through out and a damaged spot near the doorway. The installation on the stair step at the bottom is really messy. It appears that the only perfect thing that they are really good at is to haul off carpet that someone else has paid for.

I am almost 73 years old I guess the idea is to stall until I die. Please look into this matter at your earliest convenience.

First I would like to thank my employer, Methodist Hospital of memphis and [Costco] for allowing us to participate in a weekend shopping at Costco. I did take advantage of going in to shop but was a littler hurt and disappointment. I looked at all the baby dolls and the barbie dolls and no one africian american doll. I wanted to buy my grandbaby a nice little doll for Christmas. I was so hurt that the items I did have I put back.

This is the second time I was treated badly at this store. once once several years ago when we bought a membership and we boght a few items and at the check out i could not find my check card and took a little longer so I was being to write a check at the end my daughter found it and said here it is. As we were living one of the cashiers stated they know they did not have any money anyway. I went straight to the counter and go my memberhsip back.

I understand areas of the city and all but consumers should be treated fairly and everyone regardless of how they look or the color of the skin should be treated fairly. Hispanics and african american seems to be left out.

yesterday i buy a shaved ham at cotsco, and we had one sandwich for dinner with only ham and bread, i wake up at the middle of the night trowing a lot...my boyfriend the same i check all the ingredients for yesterday dinner and i see that the ham was expired and nasty.. why they sell expired food its really dangerous.

I went to the tire center at costco (Bridgewater, NJ). One cashier was busy dealing was a couple of customers, but another one (named Kim) was be idle. I asked her if she can help me. She said we are serving that couple. Hello?! not you, you are just watching, but not working. After another 10 minutes, she is still watching, refusing to help me. I got her supervisor and she told her supervisor that she was looking up something for that couple. oh. really? looking up something by just standing there? Aren't you get paid to work, instead of standing their and let customers wait and being annoyed. I normally very happy with services at costco. But today, I am super disappointed, and hope this kind of incident will not happen in my favorite stores.

On Sept. 20, I brought a disk of over 400 photos in to Costco to be printed. Each of the photos had been retouched and lightened in Photo Shop on my home computer. They looked fine on my monitor and on that of my customers.

Naturally, I wanted to know why and was stunned to be told by the photo manager that I should have resized and then retouched every photo either on your kiosk or on the Costco upload site. I noted that this is not the case with other photo printers. And thats when I was told I should expect such a poor end product because the price was only 13 cents a print.

I wrote Costco headquarters on Sept. 28 with a letter addressed to

Costco's Executive Vice President of Finance. The company ignored the letter, leaving out me $62 and the cost of a membership, since I got a membership only to use the Photo Service.

My wife and I went to Costco to discuss getting winter tires for our vehicle. Paul was the only one at the desk and, after waiting about 5 minutes for him to get off the phone, we thought we might receive some service. However, Paul took the opportunity to make what he thought were jokes at our expense to get the attention of the cute girl in line behind us. As he was obviously disinterested in helping us, we said we would go elsewhere and he was not concerned at all.

She Refused.

Thank You

I went yo costco to buy supplies for my parents business. At the time my grandpa was diagnosed with cancer and my dad had to leave out-of-state, so i was in charge of the business. I went to Costco in Redwood City, the same one I have been going to since I was 5. i proceeded to the checkout line and handed them my moms Costco card. They rejected it and took it away, at that instant i immediately grab the card back from the supervisor. Next they sent out security named JULIO and then he GRABBED me and I shook him off and was heading towards the exit. While I was WALKING OUT of the store he starts to shouts comments about me and told me "COME BACK WITH YOUR HOMIES AND WE'LL SETTLE THIS." I was amazed on how they would disrespect me and embarrassed me when our family has been shopping at costco for more than 18 years.

After that incident, my dad paid for a Costco business membership for me. The first time I went to costco to buy supplies, I started to feel funny inside the store, it felt like someone was watching me, my every move. I didn't go to Costco to steal or cause trouble, I went to costco to buy supplies. I was being followed in the store for no reason. When i left the store i turned around and saw the same security guard JULIO following me and i proceeded to git into my car, i pulled out and JULIO was apparently trying to hit my car with his fist! YES! he tried to PUNCH MY CAR! He stood in the middle of the parking lot yelling out profanities and racist comments about me! A week later my friend that works at Costco told me that they were watching me everytime I went into the store, "theres about 3 or 4 people watching you" he said.

A few days later a had a certified letter from Costco refunding my dads money from the Costco membership. The letter stated that i was not allowed at any Costco in the U.S.? My parents had their family lawyer to intervene. He went to Costco In REDWOOD CITY CA and they didn't want to speak to him. I later found out JULIO was later fired a few months after my incident due to VIOLENCE to another customer wher he punched him in the face for no reason. My parents are giving me the business but I know that Costco has good prices but HORRIBLE CUSTOMER SERVICE. I called the Headquarters in the Northern District and he said "you owe an apology." APLOLOGY FOR WHAT? I DIDN'T DO ANYTHING EXCEPT TRY TO BRING BUSINESS TO COSTCO! I didn't go there to start trouble or steal anything. I am 22 years old and I think it offends people that a person my age has their own business. I've been going there for years until they started to treat me disrespectfully! I'm never going back to Costco and i tell people not to shop there and I'm speculating about starting an non-profit organization against Costco Corp. PACC (PEOPLE AGAINST COSTCO CORPORATION)

First of all, I am a longtime member and have been happy with the benefits of my membership. But what has transpired recently has made me rethink of renewing my membership. ...an incident that occurred at Norfolk, VA Store # 202. I took my older sister and aunt with me so they could experience shopping at COSTCO since I have been encouraging them to become members.

When we got to the Check-out counter, my daughter was having a temper tantrum so I asked my sister to pay for the items that we shopped for while I waited right in front of them, within speaking distance and eyesight of the Check-out clerk in case there was any question. Mr. Curtis B. took one look at us and assumed that all [3] of us were doing separate shopping using my Membership Card and proceeded to call a Store Supervisor/Boss (that was the title he gave us) Mr. Brannon. No matter how we tried to explain that I was the member and I asked my sister to make the payment so I could console my crying daughter, he insisted that we were cheating and that was just not allowable.

When Mr. Brannon, got to the Check-out Register, we explained to him the reason why my sister was the one holding my card and paying for my items. He proceeded to say, This time, it is OK.? That comment is unacceptable because I did not break any store policy. I was using my Membership Card and paying with my own money.

The manner that Mr. Brannon and Mr. Curtis B handled the situation placed us in a very embarrassing situation in the midst of other shoppers. I expected Mr. Brannon to have investigated further who the member was and who was paying for the items I bought before saying that he will allow our behavior this time. What behavior?

This leads me to conclude that the above employees are in dire need of Customer Service Training if not a Cultural Sensitivity Training. Their actions and comments proved that they profiled us. As a result, my aunt and older sister decided against signing up for a membership.

Costco in East hanover, NJ is selling expired consumable items. I bought a 2 day expired Nan that had molds on each Nan. Costco had several boxes of this item out for sale.

Shopped there Friday 21,2009 -unfortunately went out of town for 2 days upon return - on Sunday aug 23 to find - bag of lemons purchased moldy-peaches-moldy,plums moldy, container of Half & half(expires Oct.2, 2009) rotten and curddled, gal of 2% Milk expires Sept. 23,2009) curddled -someone needs to check this store out..

I had a TV go bad which I had purchased from Costco. Marcie (customer service)was most courteous & helpful in getting to the proper people to get the set repaired.I could not ask for a nicer experience from your employee.

I went to Costco.com and entered all the info for my vehicle and it quoted me a price of $98 a tire for Michelin's. However when I went to Costco in Mountain View they said the tires (Michelin's) I needed were $155 each. After waiting on hold with customer service for Costco online for about 20 minutes I finally got through to someone who said the $98 price was only for 14" tires and only a 15" tire would fit on my truck. I wound up getting them anyway but was very annoyed that Costco.com had the wrong tires quoted on their website.

Bought two pairs of glasses and endured over an hour wait just to find one pair was so far off that it was worse than my 8 year old pair. By then I was so late to an appointment (never make an appointment if you are going to Costco first) that I couldn't exchange it then and there. To exchange the bad pair I have been put through such a time wasting effort that it would have been cheaper to just throw the pair away. Never again! Unnecessary loss of about $300 worth of my time due to poor execution and poor customer service.

It cost me 100 dollars a mo. to own this tv and I think that is wrong, they should have told me that the bulb would go out in less than 2 yrs. I've been a good customer for quite awhile so [they should] be fair and do something about it. thank you

Television stopped working. Left it unplugged for a few days. Finally powered back on but has an error msg stating that lamp needs to be replaced. There is a purple hue to the center of the screen.

Last night, Costco's Optical Department informed me that my glasses were ready to be picked up. Today, I decided to buy some clothes for my self after I'd picked up my glasses. I presented my Costco card, and the cashier said it was an outdated card. The service boy immediately yelled "supervisor!" It sounded like the place was under an emergency code or something. Mr. Supervisor informed me that was an outdated card, I told him I did use the very same card to pay for my glasses and tires. He said, "Show me your receipt." I gladly did. The cashier then said that was not a payment receipt! I did not pay for the glasses!

Can you at the headquarters tell me what the printout statement was if it it was not a receipt? It has "Costco Optical" on the top left hand. Under it, it has an invoice date (6/15/09), invoice number, profile number, and most importantly of all, it has my member number next to it. Mad, you bet! But I didn't throw in a fit. I just told them it was a receipt. After the cashier said I did not pay, pointing at the amount; I said, "Never mind. It doesn't matter." And I walked away.

I know my card will not expire till the end of the month. Admittedly, the guy, who renewed my card last year, did not give me a new card. But it wasn't my fault and shouldn't matter as the eye glasses clearly printed out my card number in force. Let me emphasize again, my card (ok, my membership) has not expired. It was both aggravated and comical that the cashier would claim that I did not pay for it, when at the bottom of the right hand column clearly states the total amount, $VF EFT/Debit (matched amount).

Oh, by the way, there are also 2 bar codes on the receipt. Whether the cashier can scan either one of them or not, I don't know. But the cashier and Mr. Supervisor can look the member number up (or even punch it in) as it appeared on the receipt. So, according to the cashier, I didn't pay for my glasses. I simply walked away from the Optical Department with my new pair of glasses. What talent! Thanks for your kind attention.

Costco's most recent coupon book, dated June 15, 2009 to July 5, 2009, advertised item #357547, NeatDesk Desktop Scanner and Digital Filing System for $299.99, shipping and handling included. I had been checking on costco.com website for the past 3 weeks (June 15, 2009 to July 5, 2009) and this item was not available. Recently, it showed sold out. I went to the local Costco warehouse in Rancho Cucamonga, CA and Montclair, CA to inquire about rain checks regarding this item and both stores were so rude and unhelpful. As far as I am concerned, Costco is in clear violation of California's Bait and Switch laws and should be investigated and prosecuted.

On June 25, 2009, I purchased two sets of Cuddly Comfort Pillows by Sleep Innovations at the above Costco. My grandchildren have been using them until today's date of June 28th. I decided to Google "Cuddly Comfort Pillows" since they were made in China, and was blown away to read from your site that these pillows were recalled almost a year ago by Costco. I'm upset that these pillows are still being sold to unaware consumers. I will be returning them this week for a refund and letting the local and corporate management of Costco know how disappointed I am with them. At this time, I am unaware of any harm that my grandchildren may have received from sleeping on these pillows. I have emailed their parents to let them know to stop using this product immediately. I will be sure to let you know if I learn that there has been some physical damage done to the children.

I have four cell phones, and my provider is AT&T. The account is in my name only. I pay the bill for all four phones which are used by me, my husband, my 80-year-old mother-in-law, and my 81-year-old mother.

On Sunday, June 14, 2009, my mother-in-law took her phone, which she uses to Nesconset Costco, Nesconset, NY, because she was having trouble with it. The salesman told her that she was entitled to a free upgrade and talked her into getting a new phone. He then proceeded to pull up my account, extend my contract and activate her new phone, all without my authorization. The only receipt she received was a cashier receipt because she had to pay the tax on the free phone. She said that she did sign something, but he never gave her a copy of it. He also told her that there may be a charge on my bill but that I should disregard it.

Needless to say, when I found out about it, I was furious. I called AT&T on Monday, June 15, and they told me that according to their records, an ID was logged with an expiration of March 2012. My mother-in-law said that he never asked her for any form of ID. I don't know whose ID he used, but it definitely was not hers and obviously not mine. AT&T also told me that I cannot disregard charges on the bill, because there are four phones on the one account and it would affect them. According to AT&T, the salesman did not follow proper procedure at all. How could he go into my account and extend my contract for another two years without my knowledge and tell her to tell me that I should disregard a fee on my bill?

On Tuesday, my mother-in-law decided that she did not like the new phone, so my husband's uncle (her brother-in-law) took the new phone back. They gave him a refund receipt. He was uncomfortable with just a cashier receipt (again), so he went back on Wednesday, June 17 and asked for something in writing indicating that the phone was cancelled and that my contract and plan remains the same. They then proceeded to go back into my account and print out my plan and gave it to him, even without him showing any ID.

The paper, which I now have, is 7 pages and shows my minutes, term of contract, payment plan, and billing information. All this, again, was done without my knowledge or consent. No one has the right to see what my plan is or what I pay for it. This salesman had no right giving my information without my permission or consent to anyone, and again, he went into my account, not just once, but three times.

Any phone that I upgraded was done at an AT&T store, not at a concession in a mall or food warehouse. Any prior upgrades that I have done had to be done with me and my ID present. These people should not be permitted to represent cell phone providers, and the salesman who pulled this stunt should be fired. As far as I am concerned, this is an invasion of my privacy and something that should never have happened. This is how people have their identity stolen.

I renewed my Costco membership in October (2008), about 3 weeks ago, I got a letter stating that my membership would expire on June 2009 (I first opened my membership on June 2004, I think they base it on the month you first purchased the membership). I am getting ripped off for 4 months. I paid 50 dollars for a 9 month membership.

Back in November, the wireless on my laptop went out. I was able to send it in with the general guarantee that it would be fixed within 7-10 business days through the company Micro Medics. Since it was going in, I thought I might include the broken battery and the damaged power cord that had already given me a few shocks. The wireless was fixed, but the battery and the power cord would cost extra, so I decided to tape both upon the return of the unit. The entire package took a month to return. When it finally arrived at my home, the wireless was fixed, but the button to turn it on or off was damaged. I called Costco back to see if it could be repaired somewhere else, but they said that if it was, the warranty would be void. The button was not fixed. Now, the screen is out. I called again to see if I could get it fixed somewhere else, but they said no again. I asked why and not one of the three people I spoke to could give me a sufficient answer.

I am resigned to send it in even though I must use it for schoolwork, and though they may wipe the hard drive (without my being able to back anything up) to fix the problem. I will request that they not do so, and to return the laptop to me if they are unable to fix the issue. I will happily void the warranty and take it to someone I know can help, even though it will be expensive to fix. I went one month without my laptop for reasons left unexplained to me. I may suffer economic loss due to the inability of the outsourcing company to fix my laptop without wiping the hard drive. I will most definitely suffer in my studies if my laptop is not returned to me within 7-10 business days. Even then, I will most definitely suffer in my studies.

My children on a few occasions have had arms and legs stuck in the spindles of our windsor spindle back chair. My daughters foot was stuck at the ankle and could not get it out and it was turning purple. She was twisting her leg trying to get it out.Lucky for me my husband was home and broke the spindles in order for her foot to be freed. If this can happen to my children it could happen to any ones child.

I went to the store spent about 3 hours selecting my items, arrived to the cashier and had about the equivalent of 300 USD in merchandise.. He rang me up, took a while since he mad a mistake and had to ask for cancelation and when I turned in my kind of Grocery credit card that is provided to me as part of my work benefits, he asked me for an ID. I explained, I recently got robbed and they took all my ID's (which I am in the process of requesting) I offered to give him my other 2 credit cards with my name and signature and matched exactly to my Costco ID (membership is under my name) He refused to take it..

Since I insisted (literally almost crying since I did not have any cash on me, and my kids were with me extremely tired after 3 hour shopping (we were shopping for the whole month), he called whom I believe was the assistant Manager, she was no help and to try and pass the responsibility to someone else she called the Manager...This lady did not even give me a chance to give my arguments she said NO NO NO, we cant, even smiled sarcastically like saying "not in your dreams" , turned her back on me and left me there talking.

I basically started crying and asked the cashier if I really looked like a delinquent to be treated that way?? They had all my information on my membership, I am a regular customer so eventhough I understand store policies I just don't the think the way I was treated was apporpriate, they did not give me any valid arguments but just that it was store policy and my arguments did not make any difference. I returned the merchandise , took my kids who by this time were crying as they wanted their food and were extremely tired. I can tell you it was the wurst experience I've ever had in any store (and believe me I SHOP!!) All these events happened Last Thursday May 14th. at the San Luis Potosi Store, before the store closed (arond 9:30 p.m.).I did not take any names but it was the Assistant and Manager in charge at that time. 2 Female employees.

Waiting in line to pay for my items at Costco in Chico, CA. There was an older couple ahead of me. Just as he was finishing up paying someone from Costco came up to the elderly man and started to sell him a sales pitch to buy a more expensive memebership. This went on for quite awhile. The whole time the rest of us standing in line had to wait and hear this sales pitch. I asked the clerk if there wasn't another way to do this and he said no.

How tacky of Costco to pressure an elderly man to purchase this membership while holding up the line. You could tell he was a little confused all the while people were getting upset at having to wait for this. He finally took the membership and I'm sure partly because he felt pressure to get out of the way.

Costco should be ashamed. They have other ways of selling their memberships. All of the years I've been shopping there I have never seen this happen before and I hope I don't again.

as my husband and I were walking towards the exit door, we were pushing our basket, when all of a sudden one of my legs went flying out in front of me and my other leg went behind me, causing me to do the spilts and fall to the ground. I fell hard, my left leg hit the bottom of the basket around the wheel area causing pain and a bruse that lasted for more than 3 weeks, when I fell I landed on my right hand and wrist. I was very embaresset and just wanted to leave, but my Husband and another lady who saw me fall convenced me to file a report. after one week I was still having a lot of pain in my wrist so i called my doctor for appointment.

I had to pay the doctor visit, doctor will not bill my insurance due to this being an injury at Costco. I still have a lot of pain in my wrist and my hand when bending my thumb towards center of my hand. this whole thing is very stressful and Costco refuses to take responabilty for this and I have not been able to follow up with the doctor as I can not afford the out of pocket expence. The pain is becoming worse and some days I'm not able to use my right hand.

Recent purchase of a package of frozen Scallops from above store turned out to be a bad idea. NANTUCKET ALL NATURAL SCALLOPS WRAPPED IN BACON WITH A SELL BY DATE OF 11/20/09, ITEM 320984 CONTAINED RANCID BACON. Have not compained to store personnel.

We purchased 4 packages of lamb rib roast rack from Costco in Melville, NY. We grilled them and while my mother bit into one she thought she bit a bone and reached into her mouth and it was a staple. She did not swollow it and I have yet to contact the store

Loss of dinner on Easter noone would eat the rest 16 dollars a pacakge.

I don't have a product complaint. I have a customer service complaint. I just went in to buy a ham for Easter and had the worst customer service ever in a while. Obviously, my cashier Kimi T. was having a bad day or a bad life. Which ever one it was she took it out on me. She refused to look at me, didn't greet me at all, she couldn't tell me my total, couldn't tell me my change and of course, couldn't say thank you, go to hell, nothing. It was as if I didn't exist and my sale didn't exist.

I don't know how Costco trains employees on customer service (or if they even do, and judging by her attitude I think not) but this lady should not be working with the public. She needs to be working in a factory line doing the midnight shift. I know personality cannot be taught but she could at least try. If she had then I wouldn't have the need to post this complaint for everyone to see. My shopping experiences at Costco have been pretty good up until now. I guess it's a good thing there's tons of other cashiers I could go to that can at least say "thank you" or acknowledge me. Maybe Kimi T. suddenly lost her voice along with her personality today.

I purchaes a laptop computer a few weeks ago. The sales person said that I could bring it back if I was not happy with it within 90 days and I would get my money back. I took it back after using it for 10 days. It was slow, did not have the features I wnated and appears to have been used by someone before I bought it. I tried to return it, with my reciept, and they refused. I told the manager after complaining loudly to the rturn clerk the same thing. Yhey refused and told me I had to go through HP. Payback will happen.

attitude of employees in pharmacy very uncaring. promises product at a certain date then still does not deliver. head pharmasist will talk over you and really not care about your concerns. this has happened many times, when did the consumer loose all rights?

I alway buy whole milk from costco which has brand Kirkland Signature. Recently which has best used date before April 1st 2009 milk had grey milk in the bottom and at end its is showing some BLACK liquid mixed with the milk.ITs not only in one can I have two kids so I bought 3 cans in whcich I found in two cans of milk.I am going to costco to return that milk.I am sure many people must have noted it.I want some attorney to help me.

Costco has changed the hotdogs from Hebrew National to another purveyor for their food courts & says it is the same or better. I found that the new product has sodium lactate & for anyone that is lactose intolerant that could be a problem. I wonder if they know this & if they are obliged to put a warning out as it could cause illness in allergic people.

I went to the store to returned a Brother 5860CN printer. On checking they found that there was a telephone cable missing in the packet (a 5 cent worth stuff) and therefore they can't take back the product. On a special request she called a manager to come and talk to me. The manager agreed to take back the product with a condition that I would bring back the misssing 5c worth cable next day. I was happy that i don't have to carry a big box home and bring it back again.

I returned the product and wanted to buy some other stuffs. To my utter surprise my Credit Crad won't go through for $85.00 purchase (which has a $10000.00 limit. On enquiring, I was told that they have blocked my 10000.00 credit card for the missing 5c worth cable. This is how the Customer Service is at Costco.

I am not sure how much an embarrassment for a declined card costs!

On Saturday the 28th February 2009, I had gone to Costco to shop for some items. Going through the checkeout was embarrassing enough when they told me my card was blocked, but even more so when I had approached customer service to find out why? I have never been so humiliated in all of my life and am seriously considering taking it much further as I feel was discriminated against. I am an additional card holder with a friend/work colleague that I share a flat with, she is the primary holder. When we applied for the card we were asked our circumstances and if we were 'Partners'. We told them 'No', yet they still allowed us to take the membership as we shared our home and bills, not unlike partners, yet of a slight difference nature. We have now held the cards for a year. My flatmate had not updated our new address, hense the block on the card. I could not believe it when the customer service person asked me again on the date mentioned above, if I were parners with the primary card holder.

When I stated I was not sure what she meant. She then left me completely humiliated and shocked when she asked me if I were a *******??? I think that is disgusting to ask anyone such personal questions, and even more so at a desk surrounded by many people who all appeared to stare when the adviser had said this. I dont feel it is anyone's business what your sexuality is and what difference does it make to hold a membership? They are saying that you have to be married or partners or in a relationship to qualify for a membership??? Surely when you share a home for years with someone, it is a relationship and partnership, as you share the costs of the household, just as a married couple would do???

I found it both discriminatory and humiliating to be questioned in this way and am definately going to proceed further with this complaint. In this day and age, not many people do get married and tend to live together. The only difference is that I dont have an initmate sexual relationship with my flatmate. I truly and gob smacked at the behaviour of the customer care team and was extremely upset about the whole matter. I know of friends that have been issued additional cards from primary holders who they know. I myself was going to add a friend for an additional card, but was they told that I had to be the primary card holder. When I questioned the manager about the rules and why they had stated that you have to be a spouse or in a 'relationship'... she told me she did not know why??? How can one be in management and not know why the rules are in place. The manager should have been able to justify the full reasons why these terms and conditions are mandatory???? I am flumoxed..

RE: The Quaker Oats Mouse House: Perhaps somebody, while transporting, stocking the shelves or considering a purchase, punched out the HANDLE perforation. I did not know it existed until I bought a box of Quaker Oats at Sam's last week. I assumed the boxes came with the handle hole punched out and pre-formed at the factory. I was wondering how Costco could condone/accept such packaging. After discovering the perforated cardboard handle option, I cannot blame Costco in good conscience .... but .... it would not hurt to warn your customers of the HORRIFIC possibilities with this type packaging! I would not wish a repeat of this on my worst enemy. 20 mice and still counting ... no fun and bad memories.

good money, lots of time, and the feeling of being a killer. Arghhhhhh

While I was at my mother's house, she received a call from Cosco. I took the call after my mother showed signs of confusion. I was told that my mother had given Cosco two checks that were not payable. It turns out that she wrote out checks from an old, closed account. I explained to Pat that I was helping my elderly mother pay her bills and she must have found an old check book. I asked how much she owed and I would send paynent right away. Pat told me the total and WAIVED the $30 service fee. I didn't even ask for it! I thought that was really nice!

I bought a big box of Quaker Oats. WHAT I REALLY BOUGHT WAS A BOX OF QUAKER MICE! In 18 years, I've never had a mouse in the house. When I opened the oats box about a month after purchase there were droppings and (obviously) mice in the oats, but we did not know this until later. The box had two cut-outs on either side where anything could get inside, designed as handles. These cut-outs should be outlawed. We now know of another lady who had the same problem with her Honey Nut Cheerios. There were over 15 -17 mice to deal with all through my house. We've actually lost count. It is the most excruciating experience a neat/clean person could possibly endure. We are still on day four trying to control the mice hiding behind the built-in shelving of our pantry.

To make things worse, my husband put the box of oats in his car to take back to Costco. The next morning he had no idea there were still mice in the box. They ate through his brand new car seats. He is so livid. We have searched every crevice in our home and sealed all holes in the perimeter of the house and plant room. This has been the worst four days of our lives .... and all for the sake of stupid packaging! Costco cost us a fortune in time, materials, and emotion.

$150 in materials to secure all holes/crevices of the home by ourselves. Traps, traps, and more traps. We are ashamed to ask anybody for help. This is nasty work and embarrassing and very emotional as each trap springs. We are on the fourth day of loss of our valuable time. We can think of nothing else until EVERY mouse is out of here. It is like we are living the movie, WILLARD.

I bought a big box of Quaker Oats. WHAT I REALLY BOUGHT WAS A BOX OF QUAKER MICE!!! In 18 years, I've never had a mouse in the house. When I opened the oats box about a month after purchase there were droppings and (obviously) mice in the oats, but we did not know this until later. The box had two cut-outs on either side where anything could get inside, designed as handles. These cut-outs should be outlawed. We now know of another lady who had the same problem with her Honey Nut Cheerios. There were over 15 -17 mice to deal with all through my house. We've actually lost count. It is the most excruciating experience a neat/clean person could possibly endure. We are still on day four trying to control the mice hiding behind the built-in shelving of our pantry.

To make things worse, my husband put the box of oats in his car to take back to Costco. The next morning he had no idea there were still mice in the box. They ate through his brand new car seats. He is so livid. We have searched every crevice in our home and sealed all holes in the perimeter of the house and plant room. This has been the worst four days of our lives .... and all for the sake of stupid packaging!!!! Costco .... you've cost us a fortune in time, materials, and emotion. You owe us BIG TIME!!!

Bought an AB ROcket 2 weeks ago from COSTCO. One of the springs broke. Called Cust. Srvc for a replacement part or what their warranty procedure was. I was told that there was no policy on replacement parts or returns if I did not have an acct. with them. I would have to take the product back to Costco.

Product is only 2 weeks old. It still works but one of the springs is broken and all i want is a replacement spring.

With Costco American Express I had 3000 credit line and I had used up 2,500. On January 20th 2009, the card company decided to lower my credit line to 2200 without notifying me, so that left me with a negative balance of -300 which would reflect on my record as delinquent. I have never been late on my payments and I always paid a lot more than the minimum monthly amount due. I called them and tried arranging something with them and they refused to help me out and forced me to pay.

Unlike, the pleasant experience we've had for many years with the American Express Gold Business Card, they're truly professional, kind and protect their customers. But the Costco America Express do not have any of these positve qualities. We've spoken to other people, co-workers and neighbors and they've had the same misfortune with Costco America Express.

The card company decided to lower my credit line to 2200 without notifying me, so that left me with a negative balance of -300 which would reflect on my record as delinquent. I have never been late on my payments and I always paid a lot more than the minimum monthly amount due.

Living in western N.Y. there is NO reason for us to join Cosco. Because of a trip to Hawaii my Husband went on a joint membership with our Son. Yesterday my Husband and I went shopping in Lihue , what a mistake it was. I am a large woman who just so happens is in need of a hip replacement causing me to have difficulitly walking. I swallowed my pride and used the mobile cart so that I can have a longer time browsing in the store. At the door where we had to sign out the cart I asked the greeter if the cart was charged and she said yes. I went directly to the produce and meat department where the battery dies.

I was VERY embarresed to have to have an employee push me to the front of the store to get another cart, where the same lady tells me that the new one is charged. I head back to the paper products department to finish shopping and the cart starts to go slower and slower so I head straight to the door before it dies too. I went to the customer service and stated my disapointment to a VERY unconcerned employee. My shopping experience at Cosco was one I will remember for a long time.

disapointment embarasment not only for myself but for Cosco

I ordered new eye glasses on January 5 and was told they would be ready in 7 business days: January 14. It's now January 19 and not only do I not have my glasses, the optical department isn't sure where they are. My biggest complaint is that they do not call me to let me know what is going on. I further don't understand why, when many optical firms provide new glasses in one hour, why Costco does not demand that the laboratory produce my glasses immediately and ship them by express so that I am guaranteed to have them by tomorrow? Instead, I continue to wander in a no-man's-land, with Costco associates assuring me that they will call me (contrary to past experience) and that they're really sorry, which by now rings very hollow with me.