I purchased a pair of Caterpillar shoes a few months ago, and recently found that one of the rivets had broken off! I have a pair of Caterpillar shoes that are about 11 years old, and I still wear them today, so I don't understand why my new pair broke so soon! I would like to know if there is something I can do about it, and who should I speak to? My wife unfortunately had discarded the receipt, so is there something I can do about it? I eagerly await your response.
Consumer Complaints & Reviews
Yesterday, I bought cat shoes and the stitches are found opened on the second day.
Firstly, I just want to let you know that I purchased Caterpillar boots because I think that they are the best on the market and that's why I buy them. They are the only shoes that don't make my feet ache since I am on my feet all day! My complaint is that around a month after I had bought the Caterpillar men's 2nd shift 6 plain soft toe boot, the sole became unstuck all around on both boots. I was surprised and shocked to say the least, because I did not expect this at all! As I said before, I have been purchasing Caterpillar for years. Anyway, I took the boots back to where I purchased them here in Greece, and the salesman was also very surprised and upset. He was very willing to replace the shoes, but unfortunately Caterpillar suppliers have stopped supplying here in Greece, although he promised he will look into the matter and do whatever he can to help me out. Can anything be done by Caterpillar? I would really appreciate it since I have paid good money for a good product which in my case has turned out to be a waste of money, unfortunately.
The sole of the right boot dropped and cracked vertically under the ball of my foot. I have a very sore foot. I absolutely will not buy CAT products again. Your products suck. Thank you.
I bought a pair of Cat work boots in November. About a month later, the welts on the sides of the boots started to crack. I went back to the store that I bought them from. But they did not have any more of them in, but they were going to try to check and see if they could get some. They called me a couple weeks later to tell me they could not.
I have contacted Cat boots for warranty now. (I have included the e-mails below. Please note they go from bottom to top.) And they want me to ship them back and pay for shipping. And if they agree they are defective, they will replace them with black, not brown. But I want a different style, because I don't want the same issue in a couple of months. I also offered to pay the difference between what they MSRP the ones I have and whatever I pick. Apparently, it will take them a month to replace them, so I'll have to get some boots in the meantime .
