Complain about a product or service

Burlington Coat Factory Price Disputes

Burlington Coat Factory • Returns • Price disputes • Defective items • Discount coupons • Baby Depot

Elizabeth of Milford MI (3/30/03):
I purchased a double stroller, infant car seat and some other misc items. After paying for the items and leaving the register I noticed they overcharged me $10.00 on the infant car seat. It was priced as $89.90 and I was charged $99.99. I went back to the baby department to double check the price. I was in fact over charged.

I went back to the registers and talked with "Andrew" the Customer Service Manager. He would not give me his last name. I told him what happened and said I would like my $10.00 along with my bounty which by law I am entitled to. He told me I would not be allowed my bounty because this happens all the time and it is not law. I told him the sticker on the car seat did not ring up correctly at the register in which I was overcharged and YES I was entitled to my refund AND bounty. He refused and also said my $10.00 I was overcharged would be on store credit and NOT refunded in cash. I told him that the overcharge was an employee error and should receive my $10.00 in cash not store credit.

I asked for the General Manager and he refused to get him/her. I ended up running into the store manager as I was walking back to the baby department AGAIN and she gave me my $10.00 but NO BOUNTY. I am 9 months pregnant, very tired, in tears and had my 16 month old daughter with me. This hassle required me an extra 1.5 hours in the store and should of been allowed my bounty since it is law. The price tag was affixed to the item, the sale was done by scanner, and I have the receipt. The 3 circumstances in which I should receive it.

Elizabeth should report this to the Michigan Attorney General. She can find the address in our directory of state and local agencies.

Back to the top |