Burlington Coat Factory

I was promised by a manager, Carolyn, at the Taylor, MI store that my layaway could be picked up the following morning after it was due because I live in another country. She advised me to call her the day it was due and remind her or tell whoever I spoke to that she approved it. Today, I called and spoke to Carolyn to remind her and now she is saying no because she is doing inventory in the morning. This is not good customer service or business. This was a gift and now it is gone all because of your management making promises that they feel that they do not have to honor.

Because of the behavior of your management staff and her not standing behind her word, I will no longer shop at that store if even at a Burlington. I have spent thousands of dollars in the past year there between layaways and cash purchases. On a weekly basis, I spend $50 to $100 there. Never mind I purchased a lot of big items (nursery, crib, stroller, car seat, tons of clothes and coats) there in the past year. I am so disgusted with a manager not standing behind her word that I am thinking of just taking my business elsewhere and telling all of my friends and family to do the same.

I have always liked Burlington Coat Factory's merchandise and the new store in Davie, FL is a beautiful store. The clerks have always been friendly and helpful. My main complaint is with the store's policy of returns after 30 days. I bought a pair of boots for my son two months before Christmas and held onto the receipt as I know things go on sale and I wanted to get my original purchase price should I have to return them.

Well, the boots did not fit. I took them back along with the original sales receipt and they refunded the sales price ($20 as opposed to $29 that I paid). I said to the clerk that I thought as long as I kept my receipt that the original price should be refunded, even if it was as a store credit. She asked a couple women working beside her and one of them said, "The sales receipt is not valid after 30 days."

So buyers beware! If you're going to return something, do so within 30 days and with a receipt! As for myself, no more buying Christmas gifts early at Burlington Coat Factory! In fact, I will probably shop less there as the whole experience left me with a negative feeling towards the company. There are other choices out there after all.

I went to Burlington Coat Factory at ** West Allis, WI to do some last minute shopping. I saw a coat for $59.99, and bought it along with other items. I went to this black light skinned female clerk, and she run up a total of $130.00. We were getting ready to pay for the stuff when she called someone to do a price check on the coat, and they came back with a price of $99.99. She said, "it's $99.99, do you want it?" I took a while to think about it, then she said "I didn't think so, you need to hurry up because I have other customers waiting". In a rush, I bought it anyway, but she was very rude when she said "I didn't think so" like we were poor or something.

I went in to buy a coat for my daughter. The coat was marked as $9.99. I went to the register to purchase it and they said it was incorrectly ticketed and said it was 79.99 and refused to honor the ticketed price.

My wife and I went into the Conyers Georgia store to buy a suit and a tuxedo shirt. When we were finally able to find someone that worked there and asked for help locating these items, the clerks were extremely rude and told us if we did not see the items they must not have them. Then a Black couple went up and asked for help and received the help they asked for with no problem and got the items we were told were not available.

Me, my family nor friends will never darken your store again to attempt to buy anything. If your store caters to people based on race and yes most of the employees we saw in your Conyers Ga. store were black, and were ignoring white customers who were asking for help before the black customers that were being helped and with a better attitude you need to go out of business.

I had a coupon sent to me via email. Normally, I shop at the Burlington Coat Factory in Springfield and they use the numbers off the coupon sent to me. This time, I was at the Burlington Coat Factory at the gallery. I presented the coupon and the cashier said that she couldn't accept it. I asked, "Why not? You can use the numbers." She said, "Let me get the manager." I explained to the manager that I go to the Burlington Coat Factory in Springfield then she replied, "Well that's Springfield, us in Philly, we ain't doing it." I was so surprised at her comment, I just smiled. The cashier's name was Marqi and the unprofessional manager's name, I'm not so sure but it may have been Tamara.

I bought a pair of tennis shoes from the Altamonte Springs, FL store. Approximately 15 days after I bought them, a part of the sole came apart. Since it was in the middle of my work week, I waited until my day off to return to the store. I explained to the store manager that I had used the shoes for two weeks and they were starting to come apart. The cashier and an assistant manager acknowledged the situation, the store manager refused to refund or offer a credit for this item stating that the shoes were used. I responded that I was not returning them because I did not like them, but because of poor quality --coming apart after two weeks of use. The store manager refused to do the exchange. I then contacted customer service who, in turn, denied the exchange because the store manager in question affirmed that there was nothing wrong with the shoes. All these after two of her employees confirmed that the shoes were in fact coming apart. The sales receipt states that "if you are not completely satisfied with your purchase, please return it to the store with your receipt within 30 days" which I did and obviously, they do not practice.

I went to the Burlington Office 183 in Austin, TX. on Oct. 22, 2011. I live two hours away from this store, however, I drove to this location on this day to pick up a layaway. When I entered the store, I decided to shop the store since the store lines were so long. So I walked around the store and picked up more items to buy, making my way up the line to check out. I told the clerk that I was retrieving a layaway and making a purchase. She sent someone to look for my layaway, which they couldn't seem to find. I left the store and came back, allowing them time to get the package. I cashed out my layaway at 1:56PM and didn't get my package until 5:02PM.

This store has a very poor service. The only person that was trying to help was the loss prevention guy. After waiting an hour and a half, I told the clerk I didn't want the layaway. She then told me that I would be charged for returning the layaway. Really? I'm going to be charged for a layaway that no one in your store can seem to find? The store manager went to go look for the layaway but as a manager, she should have came back to apologize for the mix-up. He never did, he sent the word through his employees. I, myself, am a manager and customer service isn't what Shawn has. He needs to be taught what customer service is. The fact that your corporate office will be visiting the following week doesn't mean you treat your customers like they are nothing week or days before. After all, your customers can make or break your store.

I will never shop at this store again. Actually, the loss prevention guy was trying to use his discount for the inconvenience. But why is he trying to do this for me when his job is to look and watch for theft in the store? That's what Mgr. Shawn was supposed to be doing versus passing the buck to someone else. He is paid to make sure that the store is being ran correctly, as well as the customers are taken care of. So I'm assuming if you want to get good customer service, you have to come when the reps from the corporate office are coming down. Maybe then you can catch Mgr. Shawn being a manager.

On this evening I was instructed by the manager on duty to go to lane 1 to be checked out. As I was walking to the counter, the cashier without acknowledging my presence walks away. So I stop at the register before 1 and began to unload my shopping cart. When she returned she pressed the check out alert button, and I then moved my items for checkout to her counter. The first words out of her mouth to me was did I press the button to tell you to come here. I responded by saying no, but the guy (manager) over there told me to come down here to be checked out.

She then said she was on her break. I again said that if there was a problem she should take it up with him, because he had sent me there to check out. And in a rude tone she then said, I was on my break, would you want to check someone out on your break. Again, I told her to take it up with the guy (manager) who had sent me over there. She then gets loud and says "I don't have to check you out" and at this point I am frustrated so I firmly set the rest of my things down and turn to walk away. I turn back around and ask, ma'am what was your name. I repeatedly asked her for her name and she refused to give it to me. By now the manager is there and he witnessed the rest of the events. I explained to him that she was being rude and having a vulgar attitude toward me because he had sent me to her to checkout.

He apologized on her behalf and asked if we could go on with the check out, and I told him he need not apologize, he did nothing wrong. I then said the cashier was the one who needed to apologize. And with sarcasm the cashier says "yeah, I'm really sorry". At this point I am frustrated and feel disrespected for the way I was treated. My 4 year old child who stood beside me witnessed the rude cashier's behavior and the manager that allowed it to happen. I took my child, whom is heart-broken because she has to leave without making her purchase, and left. I had to call back to the store and get the names of those involved in this incident because the cashier intentionally refused to give me her name.

I bought some boots from your store last year. I just went to put them on a few days ago and realized that they are two left shoes. I no longer have the receipt and there was no tag on the shoes; however, I do still have the box. I called the store to see what they could do about it and was basically told that I'm out of luck because I don't have the receipt from over a year ago and I guess it's my fault that they never had a tag on them. I don't have a problem keeping the boots if they could be fixed but since I have called around and no one can help me, I think this is truly unfair. Not only am I out of my boots, but I am also out of my money.

I went to the Bakersfield, CA store and walked out due to the condition of the store. All sizes and styles were mixed and it was difficult to find my sizes and styles.

We had a horrible time at Burlington yesterday. The employees are very horrible workers we ask for where a specific thing is at and they answer us "I don't know, look for it", no you work here you're supposed to help us. Burlington needs to also be more organized; we were looking for curtains and things were scattered everywhere and they were where they don't belong. It's very difficult to look for stuff and it just wastes time. Me and my daughter nearly spent more than 2 hours looking for stuff and the manager from the baby department just takes our cart when we're not looking and puts everything back and that's not ok with me. I'm just wasting my time and at the end I left with nothing. I was very unsatisfied, I think Burlington should hire more generous, organized, and have more attention to the customers.

The employees at Burlington Coat Factory at Dolphin Mall have horrible customer service skills. I went to purchase a coat at the store and when I was going to pay for the coat, it did not have a price. The cashier called for price check and I was told to look for the price myself. I explained that I did not work there, plus, the line behind me was extremely long. They have no consideration for customers. I left without purchasing the coat.

My wife and I went to Burlington to buy our granddaughter some clothes as we always do. We bought $100 worth of clothes and asked if the cashier could give us some quarters for the kid rides out in the mall. We had three dollar bills. The cashier said she had no change. Then an older, rude cashier turned around and said, "We don't give change!"

We asked to speak to the manager and now we know where the cashier got her rudeness from. Very rude! We told her you can take our money but you can't give us change. I told my wife to give the merchandise back! I also told them I would contact the corporate office. The manager said go ahead.

What kind of store are they running here? I will never shop here again and I will tell all my Facebook friends about this. Someone needs to be looking at these stores on a regular basis. With all these complaints, maybe they also need to look at district managers .

Burlington coat factory is a joke! I can't even choose zero to rate them. What a joke, they make you rate them at least with a 1. You guys are beyond sad! My experience was a zero!

My husband and I were at the check out with a watch he was purchasing for me. As he placed the items on the counter, the cashier picked up the watch and asked my husband if he was buying it for her. He stated, no then she asked him if he was sure, and he said yes. She then took the watch out of the box and put it on. She asked again if he's sure it's not for her then she turned to another staff member and said that he had bought her a watch. She continued wearing the watch, which I picked out for my husband to buy me, while completing his transaction.

She completed the transaction and put the empty box in a shopping bag. My husband said to her that she's forgetting something then she stated that she thought it was for her and that it looks nice on her. She then raised her wrist showing off the watch that my husband has just purchased. Finally she took it off.

I felt very disrespected. Also I felt that her behavior was very unprofessional as well as inappropriate. The store was closing and I was so upset. I didn't want to stay there a minute longer and I refuse to wear that watch. I am truly dissatisfied with what happened.

I went to a store in Freehold. Most of the employees can't even speak a word of English! What the heck? I tried asking several employees questions and they needed someone else to help me because they didn't understand!

I don't understand how in America we could hire employees to do an American job but not understand the American language. Come on Burlington, time to smarten up and hire some more qualified people.

I live in Colorado Springs Co. I like to wear dress suit for church. Since the Burlington moved to the mall, the don't have any nice dress suits. The suits that they have in there are the same suits they have had for the last two years. They also have no nice suits for men. They used to have nice urban suit for men. There are a lot of people that shop in the Citadel Mall that are young and they have no good choices. I am very disappointed with this Burlington here. What happen to the COCIG suit they used to have? Someone needs to come and look at the Burlington here. I love Burlington but the Burlington here is terrible.

Thank you in advance.

We were at the mall, waiting patiently for the store to open at 10:00AM. There were about a dozen people, including little children waiting. 10:00AM came and went and the gate did not open. We waited some more and soon saw people walking around the store.

We tried to get their attention, but nothing happened. After 10 minutes, my husband went back to the center of the mall and out the door, outside in the extreme heat, and walked around to the other entrance. He asked the girl at the counter why the gate was closed and she shrugged didn't even apologize and said she had no idea when the manager would get around to opening it. She then just went on with her business.

My husband walked over to where all of us were waiting and told us we had to go outside and around to get in. One older lady said to me, "Now, I know why I never shop at this store." My feelings exactly. I thought it was very poor business to leave people standing there even little children who were fussy and crying. I am ashamed of the store's policy and I just wanted you to know.

I received a welcome to the area coupon for Burlington Coat Factory for $10 off for $10 or more purchase. I bought a pair of jeans for $19.99 and paid only 50% of this cost. I then brought them home and realized they did not fit. The next day, I returned them for a $26 pair of jeans and was ready to pay the $6 difference but instead they told me they would not honor the 50% off of yesterday. I said I had a welcome coupon for $10 off. She said she needed the barcode to scan. Anyway, we just asked for our refund for the jeans and will never go there again. We never got to use this "welcome" coupon.

I was shopping at Burlington with my brother and nephew. When my nephew stated that my brother was talking to a man. I went over to them and stated, "I'm his sister and guardian can I help you." The man then proceeded to state " You need to step away this has nothing to do with you at all" I then again stated " He is with me what is going on!" The guy then begin talking on his phone saying " There is another lady here physically assualting me and refusing to leave the store."

I began crying at this point because I have no idea what is going on! The man never identified himself and never stated he worked at the store. He then stated that I was going to be arrested for not leaving and he then yelled over and over again GET OUT, GET OUT NOW!.

At this point I'm crying on the phone with my husband and the guy looks at me and says," You are acting like a spoiled bitch, now leave!" I have never in my life been so direspected! I asked the guy to get the manager and he said, " I am the manager!" I ran out of the store and called the cops. The cops came and stated they couldnt do anything about bad customer service. When my husband arrived he spoke to the mangers on duty and they knew nothing about the incident.

It appears that the guy was from Loss prevention, but he didnt find anything on my brother and just ended up letting him go. I will never again step foot into any Burlington store.

I was shopping at the Burlington Coat factory, Springfield, Philadelphia on 7/2/2011. I loved the store; but when I was about to pay to the cashier, I observed a very unusual thing. The item I purchased did not have a tag on it, so the girl cashier requested the other girl on the customer service desk for help. She was waiting but did not get any response. She called for help 3 times then finally, a girl named Jori yelled at her by saying that she always has some or any other problem. My sister, who was standing near the customer service desk, heard that the girl named Jori went back and started talking nonsense about the cashier girl, making fun of that poor girl and talking rubbish about her. All girls on the desk started laughing at her. Not only this, the girl named Jori yelled at the cashier in front of the whole queue. That was the strangest thing I have ever seen happening with my naked eyes. That girl appeared to be very smart and arrogant with the cashier, and on the same time, very very diplomatic with us .

I went into this store on 5/21/11 to purchase various items, and my grandson was injured by some boxes that were stacked too high. I let the asst. mgr know and she agreed. the boxes were up to my head level and I am 6ft tall. My 3yr old grandson not standing 5ft away from me tried to look at some of the toys stacked there, when the boxes all tumbled down on him.

He was injured by the fall and taken to an urgent care clinic. He was treated and released. I have since spoken to the store reps, and (Kenneth **) a spokes person for the store has yet to apologize or show any concern about the well being of my grandson. His lack of concern, leads me to believe this is a reflection of the entire company. He only asked me "well what is it that you want to resolve this issue then". I am concerned for children in the future going forward, going into this store and being injured from improper stacking procedures and processes. The company does not seem to mirror my concern.

Me and my cousin went shopping after going out to eat. We went in the store to buy some panties and purse because when we went there last weekend, we didn't have any problems at that time. Until 3/26/11 about 17:24 pm, the cashier brought it to our attention that we got 2 same panties but with different prices, one was $299.00 and the other was $499.00. The manager Ahsa ** called a price check and 2 more managers came up very rude, nasty and telling us that we must have changed the prices on the tag like we own a tag gun or something.

But if it was all like that, why did they pull-up video in the store and we stood up holing-up the line like this. I can't believe this. Now in line over 20 to 30 minutes of upset and just embarrassment and like we are thieves or something and then called security after I pushed the panties on the floor saying I just don't want them anymore. I told the manager to shut-up and stop telling me what do with my money. Everyone was very upset, we have been surrounded with about 4 managers and 2 security guards, then the managers Cecila and Joanna were just rude and so unprofessional.

Kids were looking and so many people laughing and all, so one more manager come up and said, "these girls didn't do that, it's the guys who worked here" because she sees them all time put any price tags on all times. The manager Michelle came and told the truth, but no one wants her to tell the truth about it. Now the other managers were mad at Michelle and the rude managers tried not to listen to her and still treated us unfairly and then got upset with the other manager Michelle that told the truth about the tag prices. The rude managers Cecila and Joana just treat people like they are thieves.

I work at a church and I am a massage therapy student and my cousin is a largo school teacher and why do we get treated like dirty in store? Then they followed us outside, like harassment and discrimination on all this and never said sorry. The other manager said she's always like that, I said she owes Michelle a sorry too but she won't say it. If you treat another co-manager like that what do you think she does to customers?

I work at this particular store, and the manager over the men's department written me up for attendance when I brought a doctors note. I have had asthma since the age of three and sometimes I get very horrible asthma attacks. I've gotten punished along with others who call off and actually have a verifiable doctors notes with a cut of hours and also write ups.

I found out I had been written up when I had another bad asthma attack and my medicine could not control it so I had no other choice but to go to the hospital. There, I took x-rays and was told I had bronchitis along with a virus which can trigger bad episodes involving my asthma. Since the first asthma attack, my hours have been cut in half and I have been getting write ups for things that are not in my character. I spend an ample amount of each check at my store since I do not support a family, and I will never shop at Burlington Coat Factory again until the company understands how to properly treat its employees who are also its main consumers.

I came to the store to register for my baby shower. I asked for an associate who can help me with my registry, and he was trying to locate the helper. It not only took 20 minutes to find the guy, but when he came to help me, he didn't know how to work the computer to start my registry. So, after 10 minutes of trying to work the computer, I helped the guy out so that I can start my registry. The associate walked away while I was registering. After I have accomplished the task, I had to walk around and look for someone to help me print and give me a scanner. That was another ten minutes. After all this, I was already upset.

This was my first time to ever register, and it's a bad experience already. Ok, so finally the helper came to print my registry, and the printer is not working. It is out of toner. So, the helper walked away and said that he needed to find the manager. After another ten minutes, the manager came and brought toner for the printer. He printed out my registry and gave me a scanner. So, I asked the manager if I can get some kind of list or something for me to take home for registering. He said, "Well, you're supposed to get a gift pack, but we don't have any. I said, "Ok. Is there a paper or something I can look at to let me know of items I need to put in my registry?" He said, "No", and he walked away. What I'm trying to say is before I even started scanning, I was there for over an hour. It was the worst experience I have ever had. I didn't feel welcomed there at all. Here I am, bringing business there; telling everyone to go there for my registry, and the manager couldn't even give me a gift pack, or even a paper to show me items I might need.

Lining in coat was coming apart in seams. No other coat in style was available (one of a kind) Coogi size XL **. I went to 3 different stores trying to find one, but no success. At least a store credit to cover the cost of repair or reduce the price of the coat.

I am a 48-year-old tax paying citizen. On Dec 3, 2010 around 11am, I bought a jacket at Burlington's. At about 2pm, I got home and noticed that the jacket still had the alarm plastic. I went back to the store with my receipt and I was questioned and insulted by four different people including the store manager. They took me to their backroom like if I was a crook and waited over half an hour for them to look at the videos, only to find out that I did pay for the item. I felt very discriminated, when I got home I called their public relations office and gave them all the information that they needed. I spoke to Cynthia **, and today I called her at 3pm and she told me that she has nothing on file. It is amazing how paperwork disappears and how the company is covering up their tracks.

On 12/6/2010, I purchased a couple of items. I paid and left the store and went directly to my home. When I arrived there, I removed all items from the bag as I was going to put the baby pajama on my granddaughter, but it was not in the bag. The next day after work, I went to the store where I purchased my items and informed the cashier as to what occurred. She notified the manager and asked me to go get the item that was missing. This cashier was upset because she informed me that this particular cashier named Ryan has had a couple of customers complaining about the same thing. Well, I waited about 10 minutes and the manager approached me informing me that she looked at the video and it did not show him not putting everything in the bag.

I very politely stated that I was not implying that anyone took anything. I merely stated that my one item was not in my bag when I got home. She then stated, "Well, he did not make a mistake." She began defending him. I explained to the manager that I purchased items which were more of value than a $10.00 baby pajama. I would not come back to the store for just a pajama. She stated to me that maybe I went somewhere else and lost it. She stated that her employee did not make a mistake. I asked to see the video, but she claimed that that was not company policy, which I respect. She went and asked another employee to go with her to view the video and they both came back stating that he did not leave anything on the counter.

I told them that maybe he placed it in another customer's bag by mistake, but they stood their ground stating that he did not make a mistake. I was so embarrassed as they implied that I was lying about the pajama. The manager also began stating that I said we were on register 14 and I never mentioned any register, only his name, because the other cashier stated that he has been complained about the same thing a couple of times. I was so insulted by the employees at this store. I realize that there are people who would go to these extremes for a merchandise, but I am not one of them. I am a law abiding, hard working individual who was practically called a thief and insinuated that I was lying.

I had two layaway items in the store, one was not due out until 12/24/10 and the other was due 12/15/10. More than 60% of the layaway was paid on both. When I went into the store on 12/06/10, only one could be found. I made these layaway items in early November because then there was a wide selection to choose from.

These were Christmas gifts for family, friends and my 2-year-old granddaughter. Now the items are no longer available and the store cannot give me a reason as to why the layaway was put back or not found. Their layaway policy says "that final payment is due on pick-up. Layaway items will be automatically returned to stock if not picked up by due date. "

My layaway items were not overdue The staff at this store needs customer training. This include the managers Rhona, Jenzell and Lonzell as well as the associates. Nobody had a clue as to what happened. Lonell said that the computer said that they had plenty of the items in the store, and he would try and locate what had be selected but a hour and a half later, I was told that he could not find the items. This is causing a great inconvenience for me because it now means that I have to go out in the crowd and try to find new gifts. I strongly feel that the corporate office should look into this matter and give me an appropriate response. The store manager saying he was sorry is not acceptable. I am not satisfied because he and the staff were not courteous.

While purchasing a coat, the cashier stopped in the middle of the transaction without saying anything to me, picked up the phone and called someone. Later, after standing there with an uncomfortable silence for about 30 seconds, I asked the cashier what was the problem, and he said nothing. So I asked why he stopped our transaction, he said he needed a price check.

About ten minutes later, someone walked up from the back of the store, picked up the coat I was about to purchase and compare it to the "like" coats in the back to make sure the price was correct. Ten minutes after that, the manager came over and asked the cashier if there was a problem and if he was okay. I then asked how long this price check was going to take, the cashier replied "a while." Five minutes later, the guy in the back returned with the coat and appropriate price tag which was the same price as the tag! I bought the coat only because my father really wanted it but I will never return there again!

I am in the design field. I shop at all of your stores nationwide. I recently asked, "Why do you want my phone number each time I check out?" I resent giving my phone number publicly and the answer was "so you can receive promos." I spend thousands of dollars at Burlington and have never gotten one thing back in return. They don't even offer a cost effective program to the trade. What I found out was it has to be your home (land) line phone number. If this is correct then I am flabbergasted!

Do you realize how many people do not have a landline out of choice? I can't even speak to anyone to resolve this issue, I'm having to do this via e-mail. Your whole process seems to be so dated and ignored. Most people I know shop for your bedding and accessories, but yet when one searches your web-site I only see baby items and coats. Come on, Burlington. Please step up and realize it's almost the year, 2011.

After working a hard day on Friday Dec.3, my daughter and I decided to do some holiday shopping at Burlington. We've shopped here numerous times and spent a lot of money at this same store. Walking from the front of the store to the shoe dept., we noticed a table full of waterproof winter boots. The sign said girl winter boots $14.99. Being a size 5 and never have been able to buy shoes from Burlington because they don't sell size 5, I put the size 5 in my cart, overjoyed they had them.

My daughter also put a pair in the cart for herself. We continued to shop throughout the store, putting sweaters and pj's, etc. in the cart for gifts for our family and friends. Reaching the check out counter, my daughter put her boots on the counter which was her only purchase. They rang up $19.99. The customer service rep called another woman over to the counter and we explained over again that the sign said $14.99.

I then ran back to the table and read the sign again. By the time I got to the front of the store, the second woman was on the phone and said a manager would be right up to access the problem. I turned to my daughter and told her to go get the sign. By the time she got there, another woman (the manager of the dept) had two signs in her hand, one being the sign we saw and another that read Women's winter boots $19.99.

When my daughter asked her where she got the second sign, she stated it was at the other end of the table. My daughter explained we never saw the sign because we faced the back of the store and only saw the one sign. Then manager of the dept then stated, "She didn't care what she saw!" By this time my daughter was extremely upset at the way the manager handled the situation and the way that she was spoke to. After returning to me at the counter, she said, "We are out of here!"

Leaving the store with nothing, we both decided this was not appropriate behavior for any consumer let alone a manager. The boots should have been separated with the girls on one table with the appropriate sign and the women's on another table with the appropriate sign. I'm very disappointed in the store and the way we were treated. For $5 for each of us, you may have lost two valued customers. I work for one of the largest cable companies in the United States and our policy is to please the customer no matter what it takes.

What happened to your customer service? This manger has no right to maintain her job in the way our economy is for people that are out of work and would be happy to have her position. Posting on Facebook our experience and reading other complaints on this site, I feel Burlington needs to take a step back and rediscover customer service. I read and heard other complaints of this manager in the last 24hours being the reason for this complaint.

Thank you for your time if you actually read this and are concerned about losing valued customers because we won't be the only ones not shopping again at your store.

I was visiting my sister in Pa. and we went shopping at this store. To start, I tried to ask a question from a young lady standing alone at the front of the store and another woman told me she can not help you. We went into the store and tried to find what we were looking for. The few people that we could find would not help us. We looked around and did find some things and when we went to pay, my sister and her son's girlfriend went to one lane and I went to a lane where no one was at but after I unloaded part of my things, a woman behind the service desk said I had to leave because a woman she had been talking to was next.

My receipt number is 593/02 T77820 11/28/10 at 18:20 c35246 and I spent $111.89

The last thing I have to say is this was the rudest store I have ever been in. The cashier was the only nice person in the store. Thank you.

I received a baby shower invitation for a relative's daughter living in Virgina and a notice that a registration was in effect at the Baby Depot of Burlington Coat Factory. I visited the above named store and was told they had no registration set up and no computers in the store to verify the registration. In a number of different States they were easily able to have the store go online for this registration and were very helpful in assisting in the purchase of Baby Depot products. As a added insult, this store was "dirty" and in total disarray. Please reply.

I was in the Milpitas Burlington Coat Factory this morning to purchase some Thanksgiving dishes. The sign on the dishes I wanted said, "Selected Autumn Splendor 25% off." When I got to the register, the sales person said, "These are not part of the selected merchandise." I asked about another item, and she said that the item wasn't part of the selected items. I asked to speak to the manager and she said that she was the manager, Sandra, and that the other manager was not in the store. I asked for the corporate telephone number and was given this information. This is an illegal practice called bait and switch. I will not be shopping at the store again. Please train your employees and have your items marked--the ones on sale and the ones that are not if they have the same name and are displayed in the same area. I will be making a complaint with the BBB.

My husband and I went in to see if we could find something to wear for a party we are going to. I have an almost 5 months old baby girl that we had not yet found bedding for. While my husband was shopping for himself, I wondered over to the Baby Depot. There were lots of nice items (expensive, but nice). I came across a clearance section that they had with a lot of crib bedding. In front of this section, was a huge sign that said, "Take an additional 50% off all previously reduced infant bedding and accessories." At the bottom of the sign, it says, "Discount given/taken at register."

I look for my husband for his approval (of course), and we go to the check out (he's also got a shirt in hand for the event we're going to). We get to the register, the prices do not ring up and they do not want to give me the discount. I went through three people, and 2 at first said "it's an additional 50% of the clearance" then they'd changed it. I told them about the sign. They went back there (not realizing I followed) and the "manager" says it's an additional 50% off. The other girl convinces her that it's already taken off. The manager then tells me that she's going to do it, but it's a final sale. We go back up to the register, she types in her code to mark down the mobile, but won't mark down the bedding.

She says she can't. (Keep in mind now, manager). We exchanged words. I did pay for the shirt and told her to hold my items and that I'd be back in to speak to someone in the morning. She said she could only hold until closing. (They close at 9 pm, it was 8:45 pm). I get the shirt I just paid for and I walk back to the Baby Depot. The sign is gone! I looked around and found it behind the baby registry! Got to picture! As I was taking the picture, the girl that had walked back with the manager saw me and came for it. Too late! The manager and cashier didn't realize that I'd waked to the back of the store and am now coming back up towards the exit. I hear them talking about me in front of customers! Wow, really? Talk about service.

I went to Burlington Coat Factory, the new one just open here in Compton on the 11/4/2010, to return a bathroom set I paid for that cost of $19.99. I left the bathroom set with customer service and went back to get another one. I return back to customer care with another bathroom set with one similar to the one I had. Shower curtains was $9.99 but was on sale for seven dollars and some change. The cup toothbrush holder soap dish and the lotion pump, I had grab some extra items; a rug set that cost $14.99 but was on sale for $11.00 and some change and basket that cost $5.99 but was on sale for $3.00 and some change. And they were getting ready to close. The young lady in customer care had problems trying to return the bathroom set.

I left the bath room set with customer service and went back to get another one. I return to customer care with another bath room set with one similar to the one I had. Shower curtains was 9.99$ but was on sale for seven dollars and some change. The cup tooth brush holder soap dish and the lotion pump. I had grab some extra items a rug set that coast 14.99$ but was on sale for 11.00$ and some change and basket that coast 5.99$ but was on sale for 3.00$ and some change. And they were getting ready to close. The young lady in customer care had problems trying to return the bath room set.

I had a gift card from Burlington Coat Factory that they had sent out to all the residents in Compton, CA. Okay, so I had a total of thirty dollars at customer care. So buy, her having problems, she added up every thing and it came out to a total of 64.00$ and some change, she ask me slide my ATM card for 44.00$ and 95 cent and she told me the total was 12.00 dollars and some change because of the sale they have and I had thirty dollars at customer care all ready.

So, I asked her, "What about the 44.$ dollars and 95 cent?" She told me, "Don't worry because it has been return to your account already." So the next morning, I called the manager at Burlington Coat Factory, he ask me to come up to the store, I went and he told me he did not see a void on any purchase I made but the lady showed the paper to me saying I was going to get my money back but I never did. I do not know the young lady's name but I know her cousin .

I left the bath room set with customer service and went back to get another one. I return to customer care with another bath room set with one similar to the one I had. Shower curtains was 9.99$ but was on sale for seven dollars and some change. The cup tooth brush holder soap dish and the lotion pump. I had grab some extra items a rug set that coast 14.99$ but was on sale for 11.00$ and some change and basket that coast 5.99$ but was on sale for 3.00$ and some change. And they were getting ready to close. The young lady in customer care had problems trying to return the bath room set.

I'm trying to "return" an item. Upon asking 2 employees for help, who had no customers and were simply standing there doing nothing, they said we can't help you and we are glad we can't! Complete rude! We then called the manager up and complained about the two checkers, Leucendra and Shawnda, the manager was completely hateful and said if I did not have a receipt for my return that I had purchased in his store, he would not allow me to return by crediting the item back on my card. Upon returning back to another cashier, she said I do not need to make a purchase if my item was purchased by credit card.

Not only were the checkers rude, the manager actually lied and made me take some red ticket and make another purchase/exchange instead of a return. This was total harassment and abuse, simply because he did not like the complaint he got. He did not even follow store policy, but took it upon himself to seek his own personal revenge after a customer was spoken to rudely by his personnel. He should be fired along with the two checkers. Business sure looks real slow in the store, I wonder why!

I told the manager that when I go shopping there, I always have to pick up clothes off the floor. Also, the racks are so packed that you can't even take something out. Also, in the shoe dept., there are broken shoes and mismatches. The sales people need to do more going through the torn clothes and mismatched shoes. I do not even like shopping there anymore. I am exhausted when I come from doing the salespeople's work. I like to see a store neatly stocked and run.

On October 25,2010, I was at the check out line with my sister, who was making a purchase. I informed the employee that I work at another Burlington Coat Factory store, and I showed proof of that, so my sister could get a discount on my behalf. He performed in a rude manner. He gave me a hard time about using my discount, and the manager was just as rude as well. I know the rules of customer satisfaction, and I believe the employee and the manager did not exercise it well!

I bought this pair of boots, and after a few days, thought of wearing it for the first time in school. It hurt my ankle and was sore the next day. I called Burlington if I could return the shoes and they said if it was worn already they couldn't take them back. But I told them, I couldn't wear them anymore, I paid $40.00 for it. It's a waste of money If I can't wear them anymore because I'm scared it will hurt my foot again. The lady said you can't. Now my question, how come Macy's, Koh'ls, Target, Walmart accept returns how come Burlington can't? I will never go back there ever.

I was in Burlington's shopping for a jumper and walker for my grandson. I sat him in the jumpers to see which one he liked the best. I had a coupon that I left home. So, I asked the manager did they have a sell paper with one in it? Then he handed me a magazine with a 15% off coupon in it. I told him, "Thank you", and went and picked up the jumper I liked. As he walked away, he told one of the workers, "Watch them, you have to watch them kind."

So, I took the jumper and started walking to the front of the store to pay for it. Every where me and my kids went she was there. Looking around the corner. I have a hugh box and a pair of baby shoes. When I reached the front of the store. I told the cashier that I would never shop there again and told her to give the lady following me the stuff to take back. As I was leaving the store, he followed me out like I had done something wrong. I was so hurt because I shop there a lot and never went through anything like that in my life. I will never spend another dime in Burlington Coat Factory.

In early September our representative checked back with Wayne and was informed that we would still be able to receive some coats for the kids. On October 15, 2010, I went into the store to see Mr. Wayne and collect some coats for the needy children who would not be able to afford them this year. I was told by Mr. Wayne, at this time it would be another four to five weeks before the coats would come in and that I needed to check back then.

I informed Mr. Wayne that our coats for kids giveaway is scheduled for November 6, 2010 and that we could not wait another four to five weeks. I asked him if there was anything that he or the store could do to help the kids out at this time, and he told me there was nothing they could do at this time. I was truly disappointed because I believed that I was simply lied to. We had told Wayne on our first and second visit that all we were asking for were two coats from each merchant that we contacted to fulfill our goal for the kids.

With all the money that my family and neighbors spend in your stories in the Austin area, I would have thought that Burlington Coat Factory would not be opposed to giving a little bit back to the community who has supported the company for so many years. We simply wanted to let you know that a promise was made and not kept.

Why is your store so messy and the product made to look like a goodwill store? Until recently, I loved shopping at your store, but in the past few months, the women's dept, has turned into a slop mart. It makes you not want to shop there at all. The rest of the store is great; the baby dept is incredible but when you enter the store into the larger sizes, it's terrible and the clothes are just not worth looking at.Thanks for listening.

I received your flyer of sale week and half ago. I was interested on the "remote control helicopter" priced $19.99. I called South Park mall store of Fremont three times to check the availability of that item. The answer was "sold out" and expecting a new shipment and be in touch tomorrow. Today, I called again and the same answer was received. It appears to me that your advertisement is absolutely false to attract the customers to the store. This is called a phony business outfit and I have no more confidence in your store.

If your business is honest and truthful to the customer like me, I would like you to ship (no shipping cost) the above mentioned product to my address (mentioned above) with validation of $10 coupon I have with your flyer. I will send you a check for the adjusted sale price. I strongly feel that you will never do that for me but I wanted to send my message of dissatisfaction.

I was at the Burlington Coat Factory at 4094 Merle Hay Rd Des Moines on Friday, October 1st at around 4:00pm and was treated very poorly by two Burlington employees (one cashier and one customer service desk person).

I walked up to the cash register lane to pay for my item and was told I needed to go to the customer service counter to check out because she was waiting for a customer to come back. I went over to the customer service line and it had two other customers in front of me. One was returning a large number of items. The customer service lady was going extremely slowly. The register I just was told to leave now had two people waiting in it. They were not told to leave and go to the customer service line. The man who left came back and checked out and left and so did the other two people who had come after me. I walked back down to the register and was told I had to go back up to the customer service line because that register was closing.

They notified people that the cash register was closed by having a guy stand at the front of it standing like a body guard. When people approached, he rudely told them it was closed. They could have put a sign up that said it was closing. I went back to the other register and a lady in line was nice enough to let me have my spot back. When I got to the register, the girl that shut her register down was now helping bag. If she had time to help bag, she could have kept her register open longer to help check out customers.

I was outraged by this type of treatment and asked for corporate's phone number. They said they would be glad to give it to me because they were tried of it too, but never did. I honestly feel that the employees felt that the situation I was put in was caused by their management team. I personally do not care who's to blame. I just feel that I should have never been made to wait that long and the employees' lack of concern for my unhappiness. All customers should be treated with dignity and respect and not treated like they mean nothing. I will never shop at any of Burlington Coat Factory's stores again and have decided to return what I have purchased there. My money will be more appreciated somewhere else. This is not the first time I have had problems shopping at this store. I have had enough!

I put in a layaway in Burlington Coat Factory. I have loss weight and continue to lose, so I wanted to cancel the layaway. After trying to cancel the layaway, I was told by the cashier that there is a cancellation fee. I asked when did they start charging a cancellation fee. He said I could pay for the layaway and bring it back within 30 days, and get a full refund. He was having a little trouble and the manager, Cathy **, was helping him but she was on the phone the whole time and it was apparent that he needed help. When he told her I was going to pay for the layaway and return it for a full return, she said okay. He told me I had 30 days to return the items for a full refund.

I went back to the store 2 days later with the layaway in the same bag that it was in when I put it in layaway and their copy of the layaway receipt attached. The cashier questioned why it was not put in a regular bag and why was their receipt still attached? I answered it was a young guy. She informed me that I could only get a gift card. I explained that I was told that I would be able to get a full refund and I asked to speak to the manager. I talked to Nina ** and explained what happened, and told her if I couldn't get my money back, why would I pay for the full layaway when I was trying to cancel it? She agreed to refund my money, but no one knew how to do it.

She called around to different stores and everyone told her it couldn't be done. Then she gave me a number to call customer service 609 to talk to someone about it. I asked did they have an toll free number and was told no. I asked if I could call from the store. She tried but said it couldn't be done. Finally, I asked for the Regional Manager's name and phone number, I was given his name Darrin ** but she didn't know his number. By this time, I had been in the store for over an hour.

This time I was really upset and just asked for the credit card. Nina ** turned to me and said that they didn't have any more credit cards, and called another store and asked me to come back tomorrow. This is the worse customer service I have ever encountered. It's bad enough that I was given the wrong information and then given a number that I will have to pay to complain. To add to this, they didn't even have the store cards and I have to go back. As a result, I've got to go back to the store to get the credit card which is about 20 miles away and gas isn't cheap. They had me in the store for over an hour telling me that I could only get a store credit card which they didn't have.

Need 8 replacement bearings for a Burlington glider. Can't find any!

My son had been in the store about 3 hours prior to my arrival. He is relocating to Baltimore and needs shoes, coats and bedding to start with. After I arrived, we spent another 2 hours finalizing his purchases. The total at the register was $455.72. I wrote a check to cover the total. My check did not clear to my surprise since I knew there were ample funds in the bank to cover this check. I called the bank and they assured me that they did not decline the check. I called ECHO, their clearing house. They declined the check due to the "register" not being able to read the check. I wrote a second check in black ink thinking that possibly the blue ink pen could not be read. Not the case. I am trying to pay their store and am getting no help.

The cashier tells me that reading this check on another register would not change anything. Along with another cashier at the adjoining register in their own words and their snickering, they said, "We are not going to help you correct this error." I felt like a deadbeat trying to spend money that I do not have. This fortunately is not the case. However, to the advantage of other stores in the area, we will be spending this and much more to relocate my son that will not benefit Burlington. I used to spend my money at Burlington in Denver and now Florida. Not ever again will I enter their stores. I know as a business you wish to thrive, but not this way I'm afraid.

I am writing this letter to report a disturbing experience I had while in Burlington Coat Factory (BCF). On Sat. Aug 21, 2010, I went to Burlington Coat Factory (BCF) located in Vineland, NJ to shop. I arrived at BCF after 8:00pm and was told to leave the store by BCF employees and law enforcement approx 8:50pm that night. I entered the store with a bag filled with merchandise previously purchased from another retail store. I proceeded to the shoe department where I was trying on shoes and comparing various styles and color opposite my clothing. I selected the pair of shoes that I was interested in purchasing.

With the box of shoes visibly in my hand, I proceeded to the jewelry section of the store to find matching jewelry accessories. While browsing the selection of costume jewelry, within minutes later, I was confronted by a BCF employee, while in the presence of other customers, to search my bag of merchandise that was previously purchased from a different retail store. Verbally, I challenged his purpose for demanding to search my bag. His response was that it is the store's policy to search customers and that he had the right to search "suspicious customers". Although I strongly disagreed with those remarks, nonetheless, I cooperated and handed my bag over to him. Needless to say, he found no stolen merchandise.

I expressed my frustration by elevating my voice for him treating me like an untrustworthy and unwelcome customer while in the presence of other customers. He then demanded that I leave the store; otherwise he would call both the Cumberland Mall Security and the local Police. While in total shock of his actions, I silently continued browsing the costume jewelry. I selected the merchandise of choice and proceeded to the cashier to make my final purchase. On my way to the check-out line I was stopped by two police officers and confronted with questions. They reviewed my personal credentials in my wallet which included my driver's license, credit cards, etc. They questioned my previously made purchases.

As I continued to cooperate, I questioned my rights to privacy and freedom as well as the reasonableness of their actions against me. Once they provided me back my credentials, I assumed everything was okay and so I attempted to proceed to the check-out line to make my final purchase. At that point, I was denied the right to purchase merchandise and was banned from the store premises.

As a frequent shopper, I have never experienced such disrespectful, embarrassing and humiliating treatment. I was treated unfairly considering I was targeted out of many other customers also present in the store that night. It is unfortunate that innocent customers are likely to fall victim of shoplifter profiling due to an employee's poor and biased judgment. It was unreasonable for BCF to resort to such extreme measures considering their biased perceptions and wrongful accusation of my character.

Moreover, I felt defenseless and humiliated of the treatment at Burlington Coat Factory. I'm not sure what will become of this situation; however, I hope Burlington Coat Factory would consider enforcing values around respect for all people treatment and invest in training their employees with the proper skills in retail loss prevention to avoid public humiliation felt by customers. Lastly, my experience there last night proves that I am not a valued customer. Therefore, I will no longer purchase from Burlington Coat Factory, nor will I recommend any customers to this store in the future.

Pair of shoes got damage really easy. Went to the store but Mr. James ** did not want me to exchange or anything and he refused to do anything for me. And I got shoes on 8/02/10.

I bought a pair of shoes but I got two left shoes.I sent the item to Fla. since I did not notice.

I went into Burlington Coat Factory this afternoon on my way to pick up my grandson from football so I was in a rush. There were two clerks at the front registers. The clerk who had just finished with a customer was the one I approached and asked if her lane was for returns. She motioned me to the cash register closer to the front and proceeded to walk away and look back at me as if I had a weapon or something. She kept looking at me but she didn't return. I walked around to the other clerk and told her how rude the woman was and she acted surprised. She was very kind and considerate unlike the first woman. If I go back into Burlington again, I hope I won't come in contact with this rude, ill-mannered excuse of a sales associate.

I was shopping at Burlington Coat Factory on August 10, 2010. I was with my daughter and I was buying her new school clothes. I was in the dressing room with my daughter helping her try on the clothes when some really tall black man was walking through the dressing room. He was looking over the doors at all of the women getting dressed. He made a rude sexual comment towards my daughter while he was walking by. He kept on saying that he was looking for his wife, but I find that very hard to believe. I didn't know that they started making the dressing rooms co-ed? And if they are, then this is a really bad idea! That man totally invaded me and my daughter's privacy and I really don't appreciate that! Something should be done about this so that it doesn't happen again.

As I was shopping today at Burlington Coat Factory, I was looking for a casual suit to wear to church. I was in the women's clothing department, and I asked one of the sales associates, if she had another suit like what I had found, in my size. She looked at me with a very rude look and said " your size is over there, for the really big women.", and, then she muttered under her breath, "some people can be so stupid", then she walked off.

I stood over by the hosiery, and waited for the storm outside to settle down. Another one of the sales associates approached me, and she asked me if I needed any help? I explained to her what had just happened between me, and the first sales associate, and she apologized to me for what had happened to me, and she asked me if there was anything that she could do?

She helped me with some jewelry and pantyhose. By the time I left the store, I didn't feel as bad as I did after dealing with the first sales associate. I think that the sales associate in the women's department could really learn a lesson in manners, from the sales associate in the hosiery department. She insulted me and my weight, and made me feel like a nobody. She insulted my intelligence and hurt my feelings. Her attitude was completely uncalled for, and it was really inappropriate. I was humiliated an embarrassed.

I hope someone teaches her a lesson about her disrespectful attitude, and her manners. Considering the fact that I am 67 years old, she might know what it feels like one day, to gain a few pounds, considering the fact that I am a mother of 5 children, and a grandmother of 8 grandchildren.

I went to her line to check out and she took her slow time flirting with the customers in front of me. The whole while people that were behind me got into equally long lines and left before me. After it was concluded, the men did not have any money because their check did not clear. She had to get help from another busy cashier to clear the previous transaction. I thought it was over but me and another lady still had to wait because she had no change. She did call a manager name Ralph. But he never came, so she had to get help yet again from the other busy cashier.

I bought a bed setting of Winnie the Pooh for my newly born child. When I opened, it was all filthy and very dirty. It looked like they dragged it outside with a steamroller and I am not exaggerating. My wife was mad and embarrassed.

We stood there for over 5 minutes (too long)and she never turned around. Needless to say, I left the shopping cart (filled to at the register). I have NEVER been treated this way at any store. The young lady needs to be trained in customer service. I do not plan on visiting that store again.

item being sold at regular price. when tried to return was told the item wes marked down 5.00 less than what I paid for it. there are others of the same item in the store still scanning at regular price. They refused to give me what I paid. Telling me that without the receipt I have to be given the marked down ticked price. I was never marked down and the others on the floor are still marked and scanning(I proved it) for the same price. Someone is skimming off the top which is easy to do and belive me I know it can be done. The demeanor of the manager changed when I told her what I thought was going and how it can be done. It truly can be done without top mangement or book keeper every catching it.

I received a BCF baby depot coupon in the mail offering a 15% discount on my next purchase at the baby depot. i planned my purchase for 2 weeks. on 6/1/2010 I packed my fiance and my 3 week old baby girl into the car at about 4pm. we struck out to the BCF baby depot to make a major purchase.when we arrived at the baby depot we found the floor clerk. with no knowledge of her department. we had many questions. we struggled to locate her she we would ask a question. she could not answer it we continue to shop we would locate an item on display but could not locate the item on the shelf. when we were able to locate the floor clerk to ask her where we would find this item? she would disappear for 15 or 20 minutes to return unable to locate the item all the while we were haunted by a store employee who never approached us.

all the while I am becoming more agrivated that i cant get any information about the items i intend to purchase at about 8:30 pm I have succeeded in locating the best of the item i came to purchase. tired and hungry we make our we to the check out line. where I present my coupon. the cashier refused to accept the coupon. i asked for the store manager. the store employee that had been skulking around us for more than 3 hours appeared as the store manager. he refused to accept the coupon. sighting the coupon was a misprint and was valid on only 1 item. I reminded him that BCF solicated my attention with this coupon. I did not print the coupon, I did not forge the coupon.

I had a little over $600.+ in my cart and expect to receive a %15% discount on this entire purchase. then the cashier reaches under the cash register and produces a disclaimer concerning the very coupon I was holding. no other place in the store was there a disclaimer posted... the coupons misprint idea was that the coupon was good only for 1 item. no place on the coupon was there a statement concerning the quantity of or dollar amount limiting the use of this coupon.

I had purchased a crib a while ago. With all of the recalls I became very leary about ever putting my grandbaby in it, therefore I returned it expecting a full refund. This particular crib was not on the recall list (not yeat anyway). When returned the crib was in the box never opened. Anyway, the purchase was a layaway therefore, the manager told me that I had to except a gift card or a check from corporate within 1 to 2 weeks. I returned the crib on May 23 and received a check on May 27. Very prompt service, I thought until I opened it. The amount of the purchase was $172.79--the amount of the check is $152.99 that creates a $19.80 difference. Why did I not receive the full amount? I would really appreciate receiving the rest of my money ASAP. Thank you!

I worked for Burlington coat factory in Ft. Myers, Florida since Jan. 29, 2001. In those 9 years I did my job to the best of my ability. Well on April 19th of this year(2010), I was working in the Coats and Outerwear department, the Accessory department, and cashiering. I had started at 1:00 that day and had worked without a break (except for 5 min. bathroom run). At about 5:50pm I asked my supervisor to go on my dinner break, she paused long enough for a customer to come up to my register and start unloading a shopping cart of sunglasses. I started to ring the customer up, the customers (3 people) were talking back and forth about money, and my supervisor was talking to them and baging the purchase. I rang up $1430.00 in $8.00 to $12.00 sunglasses. The customer gave me 15 $100.00 bills, I started to count them, then he gave me a $50.00 bill. I missed giving him back one of the hundred dollar bills. I didn't even know I made the mistake until the store manager counted my drawer down at the end of the shift. As I said this happened on the 19th, on the 21st I was fired for not following policy.

Yes, I made a mistake. There was nothing criminal in my actions, my drawer was even that day except for the extra $100.00 bill. Yes I should have been punished, but Burlington coat factory chose to treet me as though I comitted a capital crime. I should have been given time off without pay and eather retrained on the register or prohibited from useing the registers at all. Now this week I have found out that all the time that I had worked for (vacation, sick, personal) is being denied to me. The company said this is because I was fired for not following policy. I am owed a total of 19 days in earned time. Or, before taxes $1527.60, in other words 2 months rent. Just for the record, Burlington coat factory kept the $100.00 and has it in a bank account earning intrest. I don't know for sure, but I think maybe I should be shopping in their Baby Depot department. One more thing, the supervisor that was there with me when all this went down, still has her job, and as far as I know was not even repremanded.

On 4/27/10, I was given a gift card, after cancelling a layaway totaling $159.00. On the same day, I used the gift card on a purchase that total $111.03 leaving a balance of $47.97. The cashier gave me the receipt but did not give the gift card back. Spoke with Mgr. Keith C. at the Marshfield location and he stated after speaking with the District Manager. There was nothing they could do. As if I had money to just throw away.

I purchased a boy's suit from this store for my son's prom and wrote a check. The check was done electronically as a POS check. Because of the color, we had to buy another suit somewhere else and return the one we bought from Burlington. When I returned the item three days later, I was told I could only get a store credit or receive a check in the mail because I wrote a check.

Well the bottom of my receipt says "I agree that the merchant-initiated EFT is not a check transaction". So I'm upset that the money was debited from my account as if it were a debit card but they would not refund me in cash. They have their merchandise back and has received their money for the purchase, but I have to wait fourteen days to get my money back.

On top of all of that, when I called their corporate office, they had no record of my refund in their system. I can't imagine why my refund is not showing up. Perhaps they voided the refund to make me suffer because I questioned their policy. I will never, ever shop at Burlington Coat Factory again and will encourage all of my friends and co-workers to stop shopping there as well.

First, I am an employee. The week of 17-23, my manager worked 2 closing shifts, another worker worked 2, another only had 1, another closed 2 times, and I had 5! A co-worker switched shifts with me the following Saturday because I had another closing shift! I wonder if my boss can't be a little more fair? I've asked her about it before and all I get is: "That's the way it is." I was expecting something more intelligent. I understand there's only one other girl besides me that does any work, but I would like to be home in the evenings too, just like everybody else (her pet employee). I like my job and would like very much to get along with my boss but there's getting to be a lot of tension.

I purchased a pair of jeans on April the 8th. I got them home and they had ink on them. I washed them and put them on the next day and the bottom fell off. I have purchased many things from there and I am not happy with any of the items I have bought. I have spent a good amount of my money with you and am not happy at all. I would like someone to contact me as soon ad possible, please, so we can discuss this. I am very upset with your store and no longer want to shop there.

I went to return a pair of shoes that we bought for my daughter for Christmas. She maybe wore them a whole of one hour before the shoes started to hurt her feet so, no biggie. I thought I'll just return them so I went and the price had gone down considerably. They offered me a gift car but then I remembered my mom still had the receipt and I waited until I came back, so maybe they'll give me a gift card for as much as she paid.

My mom did not have the receipt, ok fine I'll get the gift for more than half less than I paid but this time, the girl behind the cash register called a manager and the manager of course, securitize them but I wasn't worried. I'll just take the $7.99 or $8.99 gift card they offered me but then she decided that the shoes were not returnable and well nothing had changed the shoes had never being worn after the blister they caused on my little girls feet. So I proceeded to make my point about the merchandise on the floor, some were dirty and had parts missing but of course, they are going to make a buck out of it.

But keeping a paying customer "happy" and mind you, I'm willing to take the more than half of the money less gift card than my mom originally paid for the shoes, so my point is this one; is it worth the aggravation not only the one she caused me but hers, for a lousy seven bucks? So my point of view is this one, the chain of store is making the best of getting their money back by putting shoes out that are missing pieces and dirty (I took pictures!), obviously returned at another point but me that I'm trying to not lose my seven buck and actually spend my money on this store, which I actually did I spent a hundred dollars.

I really like Burlington Coat Factory, but I think they don't train their employees well and they don't teach them to prioritize and pick their battles. I say this because I also work for a retailer at their customer service desk and well we don't offend or aggravate our customers, professionalism first even if you are having a horrid day. I believe the store (Burlington) believes "Well, we are already reducing the prices they should take whatever we dish them."

I placed items in layaway at this store on 2/21/10. All items were picked specifically for 4 grandchildren, some were clearance. A special occasion was coming up and I wanted all to dress accordingly. I was leaving, going out of state that same day and needed to take the clothing with me. On 3/16/10, I paid for the layaway and had to wait 2 hrs to be told the layaway was lost. He gave me back the cash money for down payment but it took 3 days to get my money put back on my debit card with much persistence, being told from the manager the card was cancelled and would not be charged. I had to rush through obtaining clothing at a much higher cost and not getting what I wanted. I had to keep a promise to the children thinking they were getting their gifts, with the limited timing I just picked out something. After contacting the regional office, I was told I would be sent a $25 gift card. How can a layaway be lost in a store?

On 3/15/10 I purchased 3 tops and a pair of shoes. After arriving home I noticed where the price tags were placed through the material on two tops made holes in the fragile material. They should have put them through a stronger part of the top not right on the back of the top. I stitched it up instead of going all the way back on the buses. The 3rd top stated "2 pieces" but I only got one (like a tank top). I didn't realize it must have belonged to a set and it also had a tear in the front bottom. I stitched that up also but it looks like hell. I wonder where the other piece is? So I got 3 tops that had holes in them and one piece missing. I don't have the strength or time to return them and very frustrated.

Not normally shopping at BCF, I was excited to find 2 items on sale that I wanted to purchase. I went to the check-out, and ran my debit/credit card through. The cashier said it wasn't accepting my card, for some reason. So she asked me to slide it again. Still it didn't take it, so she said she'd have to do it the 'old-fashioned' way, taking out the old carbon credit machine and sliding it over my card.

About 3 days later, I checked my bank acct online, and saw two debits for the same amount from BCF. One the day I made the purchase, the other was taken out the next day. Now, over a month later, they swear their corporate office says it was credited back to my account the same day. With still no resolution, now I have to file a dispute with my bank, which they said takes forever. That's lovely. ** BCF and their cheap **, fighting with me over my $24 purchase which cost me $48 and much stress and time. The amount was taken out of my account twice, and they refuse to acknowledge the fact that it still has not been credited back to my bank account. Saying it's my bank's fault, not theirs.

I visited Burlington on a day of a snow storm. I had just left a party for my 3 year old niece. I wanted to buy a Dora product before she boarded her plane on the next day. I stopped at Burlington barely able to make it due to the weather. I made a $161.82 purchase. When I got home and after going through my bags,a $14.99 watch was missing. I called the store the next day to let them know that the cashier forgot to put my watch in my bag. I spoke with the assistant mgr Rick. Rick said he was there at the close of the night and he didn't see merchandise that was left behind. Rick stated that he will need to go over the store's video for that day and it will take him many hours and asked me to leave my phone number, I did!

Rick called back and needed a code from the receipt. I was not able to find the receipt at the time. I called Rick back after finding my receipt. He needed the code for the register. He called back he needed the merchandise no. and amount. He called back he needed to know what I was wearing. He called back and stated a lady before me purchased a watch and he will need to look at some more of the video. He called back and said the cashier had given me three bags and the watch was in one of the bags. I told him that I didn't receive the watch and that I can describe the watch to him. He stated that he watched the video with his manager next to him. Liar, he told me earlier that it will take several hours to review the video and all of a sudden this video was reviewed within the hour and three bags were given to me.

I completed a survey about my shopping experience 5 is the highest on a scale of 1-5. You can imagine the score is 1. Hopefully after I call the corporate office some actions will be taken. If not, I will exempt Burlington Coat Factory from my shopping list. I am a shopper. The watch was a special gift for my mom who is in a nursing home and wants a watch. I thought that would make a great Valentine's Gift.

We were walking around in Burlington Coat Factory just looking around, we saw a girl we knew and didn't want to approach her. We wanted her to approach us first so we acted like we hadn't seen her just looking around. Then she saw my friend first and gave him a hug, then me a hug. When we left Burlington Coat Factory we stopped by Big 5 and Hastings.

After that me and my friend walked back to my house. On the way back we were stopped by the Yuma City Police Department then searched and asked various question pertaining to being in Burlington Coat Factory and followed by Robert R. at least 6 miles from Burlington Coat Factory, Big 5 and Hastings. While being asked questions we were searched from head to toe. We were embarrassed for a head band that we did not even steal. I was also suffering from a cold when I was out being searched and was blamed for a crime that I did not do. My friend felt the same because he had to go through the same thing.

My coat tore so I didn't wear it to work. I drive a scooter, so am exposed to the air. I got to the store at 8:30 pm and began looking for a coat. They didn't seem to carry my size and had a poor selection. Not one person came to help me. By the time I found something that fit me it was 9:00, they were making announcements that the store was closing.

One sales clerk saw me and started screaming across the aisle at me in Spanish. When I didn't understand, she changed to English and continued screaming to get out of the store that they are closed. I took the coat to the front and 5-10 people were standing around, and told me that I couldn't buy the coat and to get out. I called my son and asked him to go to my house and bring my coat because the ** wouldn't sell me a coat and it was really cold outside.

They were listening to my conversation, and I thought that I was going to be attacked because of my use of "**" so I ran out of the store. I was a semi-regular customer at this store, but I won't ever go back. There is no excuse for such terrible treatment of customers. I need an apology from Burlington coat factory, and a change in their policy of how people are treated. I'm going to make their behavior public over the internet if this isn't resolved.

I just moved to LV from Hawaii. I visited this location twice and both experiences were horrifying.

On my first visit, I bought a coat and the cashier failed to remove the security tag. I was escorted back to the counter by security with no apologies but basically need to prove that I wasn't a shoplifter with my receipt. It was quite embarrassing infront of other shoppers at the checkout line!

On my second visit, I wanted to change the coat for a different size. I asked if I could leave the coat at the checkout counter and I was directed to the regular paying line. When asked if someone could just issue me a check stab, I was told, "just stand in line and wait for your turn!" I did and was given a claim ticket. When I cannot find anything in my size, I went to claim my coat and was asked to stand in line again. I didn't mind except to be told when it was my turn that I'm in the wrong line. I should be in the line where the sign says customer service but there wasn't any sign display for Exchanges and Returns. It's very confusing for the customer if you're not familiar with their system. How do these places stay in business?

Frankly, it would benefit the staff and general customer service if lines were clearly marked and the staff, a little more polite. I do not want to step foot in that store again. It's quite a harassing experience, to say the least. How do the employees think they have the right to harass the consumers?

I bought a coat for my step dad for Christmas and it did not fit. I purchased the item on December 16th and paid for it by check. I tried to return it on the 1st of January (16 days later). There's plenty of time for check to clear (which I have evidence of) and everything. They would not give me my money back. All they would do is give me in store credit or give my name to corporate to issue me a check up to 14 days later. I just wanted my money back! They have had it for over two weeks now. I have no money, no coat and no gift for my step dad.

i returned a coat i purchased on 10/04/09 because it was too big. store number 450. i was there at 3:15pm. i needed a smaller size. i had a receipt but because it was faded and over 30 days, i was told by a young man with a ponytail named jonathan that i can only have a store credit. which was fine by me since i had already intended on just exchanging for a smaller size. problem was, when i went back to jonathan to get a smaller coat, i realized that the coat was 99.00 and the store credit he gave me was for 99.00 and the coat i had returned was 139.00. jonathan told me he gave me a store credit for 99.00 because i didn't provide a return receipt when in fact i did. it was faded so he couldn't read it. according to him. i myself could see the price of the coat as well as the amount of 139.00. he then asked me for the original receipt which i told him he never gave back to me. he insisted he did.

i asked for a manager as i was gettig nowhere with him. an asian looking young woman came and told me they didn't have the receipt. this is what jonathan told her. i asked her to look in the trash...low and behold...in the trash it was where jonathan had placed it.before insisting he had returned it to me. later changing his story by telling me he placed it on the counter for me to take. the woman (i didn't get her name) proceeded to charge me 99.00 for the coat when again i had to remind her that i had paid 139.00 for the returned coat so why was she charging me 99.00. her response was...well, you returned the coat late so i have to charge you what the register says. i then asked her..."so what you're telling me then is that i'm losing over 40.00 here? the money goes to the store?" her answer..."yes" i was shocked at her response. what ever happened to the customer is always right? she must've realized she gave me the wrong response and decided to give me a 40% markdown on the coat. which was fine. but, the service i got from her and jonathan was absolutely unacceptable. had i not disputed the price, i would have walked away on the losing end. i received no apology whatsoever. it costs nothing to be polite and provide proper service. shame on you.

On Dec 5, 2009 approximately between 4:30-5:30. I went to cashier to have my items paid. The lady associate in item 5 rudely said "line 2 or customer service" as though I was a waste of her time. So, I went to clothing area to ask to speak to a Manager, however he never shown. So I went in line as I was complaining in line with other customers, I notice they open up two more lines. When I had reach the register, I ask the cashier to page the Manager again, he never shown. So, there was a page for him to assist cashier 5. Upon his completion, I spoke to him about my complaint, he seem unconcerned, but use the word, he would see to the matter. The customer service at this store is terrible. What can be done?

In the year of 2006 I was offered BCBS of AL insurance. I was "grandfathered" in because of the number of years that I have been working there. In able to keep the insurance I had to keep a daily average of 6 and above. When I talked to Mrs.Coleman she stated that my hours had droped to 5.96 hours from 11-23-07 to 7-17-08. I have proof that my hours did not drop that low on the dates that she stated. I aksed her why are my benefits are being droped now 11-30-09 and she stated the she is sorry that the system is that slow and there isn't anything that she could do now. She also stated if my hours should increase to 7.50 I could get the insurance back, but I would have to work a year of the 7.50 or higher hours. I also stated to Mrs. Coleman when I was offered the insurance in 2006 I never worked the 7.50 hours.

I call the cops and made out a report. But I feel the lady should have help me more. I haven't heard from anyone from the store. Could you please help me out. I got the pocketbook back but all my money was gone. It was $481.00

I wanted to purchase a gift foe my daughter who lives in another city within this state. I asked if I could pay for the item at this store and then give her a card telling her to go to their local Burlington and pick up the item. I was told that they don't do things "like that" but no one could give me a valid reason. Most other ccc"chain" stores are happy to accomodate their customers. Why not Burlingtons?

I received a pair of Baby Phat boots as a gift for my Birthday (10/02/09. I appreciated the thought but the boots were a bit too urban for my taste. Today (10/11/09) I went into Burlington Coat Factory in Westland Michigan to return the boots. I had no receipt and was well aware that I would not get cash but as the return policy states, I should receive an in-store credit. The boots were in perfect condition and had never been worn. I was told by the store manager "Yolanda" that they do not do exchanges on urban merchandise. When I asked "why". I was told that the urban merchandise was often stolen. I read over the policy while standing there and told her that this was contradictory of what the policy states. At this point she told me they use their own discretion. I felt that this was very discriminatory towards people that might wear "urban" clothes. I got the receipt later on today from the person that purchased the gift and returned the boots. While I was there I inquired about the return policy with another manager "Regina" and was told the same thing, that it was their policy to deny exchange on any "urban gear" reguardless of what the policy states.

Myself and my sons had a couple of returns or exchanges to do there so we walk in and approach the customer service dept. prior from a previous visit 2 days before. I then talked to the same cashier who handles the returns and purchases as'well throughout the whole visit I hear what appears to be store staff codes for theft, I then send my sons to the mens department to look for a pair of pants for one of the exchanges and out of nowhere for employees of burlington are surrounding my children in the area where there looking for a pair of pants the employees were acting like they were fixing the clothes on the racks and that wasn't the case it was obvious that they were watching my sons mean while I am also in the mens dept. looking to exchange a suit I previously purchased 2 days prior, and through out looking for a new suit I also notice that I am also being watched and followed through out the store I then select a suit.

I then walk to also talk to the tailor of the store to see if it was possible for my suit to be tailored and how soon, so after trying on the suit and making sure that the alteration could be done, I then walk to the other side of the mens dept. to see if my sons were ready to leave and as we are standing in line for the transaction about 3 or 4 different people yelled out "sir can I help U" also one of the cashiers was so persistant to help me and when I explained that I had a return she also started getting really upset at me for no reason.

I then waited my turn in line through out the wait I noticed what seemed like the store manager also giving me an my sons very disturbing looks like we have done something wrong and through out the store I also would see the store manager, staff, the loss prevention, ans cashiers all in the same area where myself and my family are shopping. I then go through with the exchange of merchandise and pay the difference in price through out the transaction all the cshiers in the customer service booth are talking and lookin my and my sons way so I ignore the talk and cold stares I then proceed to the alterations room and get the price for alters. and I'm escorded to the cashier for the tailor as myself and the cashier are doing the transaction for tailor the cashier has a very rude attitude with me and asked me very rudely "Did you pay for this yet" after I explainned to her yes she the very rudely asked me "wheres your Receipt" after I've visited the customer service dept. 3 times within 15 mins.

I then asked for the Corperate phone number to complain about the unprofessional customer service that I experienced with their store and all I got was the run around so I calmly asked again may I please have the Corperate number after 5 mins. of the run around with the employees I finally obtained a business card with a phone number of what I suspect to be the Corperate phone number and exited the store.

My daughter amd I were in Burlington and we seperated, I went to the shoe department and she went to look for pants. As my daughter returned to show me the items she had chosen, she was accosted by an intimidating male in a black suit. as he aproached rapidly he said in a demandng tone as he grabbed her arm "you need come with me, right now" my daughter replied "me" he said "yeah you"

At this point I interviened, pullingmy daughter away from him and told him i am her mother and if you have a problem with a child you need to spesk to thier mother. my daughter is almost in tears at this point saying over and over "what did I do" and all the (i later found out he was a loss prevention employee) would say is "you know what you did"

however after speakibg to the manager who spoke to Ray it was discovered that my daughter was the wrong person, she was not the individual they were looking for in the store. never the less Ray never came and apologised for his inapropriate behavior.

I went to your store @ten minutes to nine last night and the store was closed doors locked! The sign clearly say nine!!!!!!!I knew exactly what I wanted it would not have taken ten minutes to get it,I know my three hundred dollar's is not much to you guy's, but it is alot to me and was gladly appreciated at walmart!!!!! the young lady walked by and looked at me and keep walking while I was at the door. That's what made me upset.

They would not provide me with their names but there were two older woman chit chatting in a foreign language upon my arrival. They did not greet me, much less, offer assistance. I began shopping when I heard one of the woman yell to an very young girl and ordered her to do something while she continued to chit chat with the other older woman. I didnt think much until I heard her yell again at the young girl.

I was in store for almost twenty minutes and they were still in the same location chit chatting while this young girl was running around doing everything. They stood close to the mall entrance. When I went to leave, I asked them their names and one of the woman asked me why did I want their names. I stated I was going to put in a complaint about them. She raised her voice to me & stated, "Are you my manager? Why don't you do it now...do you want to speak to my manager?, I have been here a long time, I can do whatever I want!"

I have never experienced such rudeness in my entire life and needless to say, that totally changed my outlook on [this] store.

03-09-09 Was currently at burlington on broad river road and saw the exact same dress that I just saw on 03-07-09 at the two notch road location. The only discrepancy was the size at the broad river location. I asked the fitting room assitant to call to see if size for the dress was there she declined and explain that they no longer call to check for store items because people would not pick them up and request them to be placed on hold. I made my way towards check out and found out that info. is incorrect, at the same time on the phone with the other department store to check for size in that exact dress.

I was connected with the sport dept. and spoke with a young lady who did not state her name. Explain why was calling and she asked for the color of the dress, and style name, gave that info, and she placed be on hold for about 15-20 sec and came back to the phone and stated that they do not have that dress in the store. I responded they do because I was just recently in the store and that dress was there. She responded well I checked and it is not there (with an attitude) then I asked to speak to a manager. She placed me on hold for about 20mins and then someone came back to the phone and hung up the phone, in the meantime while standing at check out I was explaining to the manager there at broad river location that I want to file a complaint. She asked what happen and told me how to do just that.

Her name was Marcia, next she attempted to call four times and was hung up on each time, now one of the calls she spoke to a manager there name Trina and was hung up on. Marcia encouraged me after trying so many times to go over to that store to check for myself. So I did just that. I found the exact same dress and in my size and put it on layway so there was only thing left to do was to file the complaint. Asked cashier to give the manager store name and name given was A. Gibson and that she would be in tommorrow with new regional mgr. So I did just that on 03-10-09 called twice for mgr after 2pm est.

Left two message with my first name and contact number first time I was told she was at lunch, second time I was told she was with regional manager, last time I did not leave a message I asked for her mgr and they explain to me that there is no one over her and that she is the store manager so I got frustrated because I left two verbal messasge with a live store employee there and even after 48 hrs later no return call or anything resolved so I did call to try and resolve it with the manager there.

I just want to note that Marcia, manager from broad river did an excellent job with assisting me by holding the dress with the other size in case the the other size that I wear was not available. So a big THANKS to her.

Saturday 2/14/09, my daughter and I spent over 1.5-2.00 hours in the Macon store shopping for items that would be used for her wedding in October 09. We searched for over 1 hour,looking to find dresses for 4 flower girls, searching size's ranging from 18mt to 4t. We managed to find 4 dresses that we wanted to purchase, yet 2 of these dresses were missing a sweater that accompanied the dress and the price ticket. We asked a retail stock/sales person working in the area if she could help us with pricing of the dresses.

She took us over to the area Baby Depot Manger and we waited over 10 minutes til our items in question where addressed. Ms. Washington was rude, and evasive to helping us with our customer questions. 1st- we needed a price ticket for 2 dresses. 2nd-If there was a sweater with the dresses, they need to help us locate the sweater. 3rd- We were willing to purchase the dresses with or without the sweater, even if it cost the same as the one that was a complete dress and sweater set. MS.Washington stated that the dresses could not be sold without the sweater,left the area without saying anything to us,we waited another 10 minutes for her to return, and then decided to take the dresses to the front of the store to have the front sales register help us find pricing for the selected dresses.

Several minutes after we were standing in line Ms. Washington came up from behind and snatched the dresses from me which I was holding, as she was snacthing she stated loudly I told you! You could not buy those dress without the sweater. I in turn, turned and stated excuse me NO ONE SNATCHES anything out of my hands, and asked her name and what was her managers name. That's when Mr. T steped in to help us. We explained to him, our situation, he in turned attempted to satisfy us as the customer.

The end result was we purchased 4 dresses, as well as other items that we selected to purchase. Mr. Thomas did find 1 additional sweater for one of the missing dress sets and gave us a $5.00 discount on the dress without the sweater. My concern is that Burlington employee Ms. W needs to diciplined for her behavior. Learning that customer service is the foremost importance in the retail market. In this economic decline stores can't afford to lose sales due to rude and arrogant employees. Kindness and Communication would benefit Ms. W.

I received two sweaters for christmas from Rafaella line for $21.99 each. They were a gift from Omaha Nebraska. I was told that even though I tried to return them the day after christmas, I am allergic to angora. I could not return them because I needed three forms of ID and I also needed two utility bills. The tags were on the sweaters and I had a gift receipt. I also had on my neck my PA State ID. I was told that my id was no good. I came over at lunch from City Hall thinking I could exchange it for a credit to be used at another time. I was told that it was a law that I needed military id or a federal id and that their computers are only set up to take those id's that have your social security number etc on them, as well as a utility bill. I was also told that this policy was because it was an inner city store.

I was beyond stupefied. Especially since I was within their Xmas policy return that they had posted in the store and there was nothing on that return that said I needed military id or that I even needed a receipt, but it did say the tags needed to be on it to identify it as Burlington Coat Factory merchandise. I had never heard of a law that said that and I researched it too make sure they had not passed it in the last 24 hours to make sure I had not missed it.

I politely explained to the male cashier and the female manager that I did have on state id and they told me nope, needed military or a passport. When these two sweaters were brought no one needed id to purchase them. I called their headquarters in Burlington , NJ from the store, the same day and was given ( supposedly) the head of their company, and when I got her she left me on hold. I called back, she never returned my call. I emailed twice and wrote a letter. I still have those sweaters which I will either send back to Omaha, without the gift receipt I had because it was not in the bag when they rudely shoved the sweaters back in, or I will just trash them and buy a gift card somewhere else and send a thank you.

I also plan on telling everyone I come into contact with how shabbily I was treated and I will not ever spend a dime there. I also found out that you get dunned a percentage of the credit every couple of weeks or month, the manager was not sure , if you do not spend the credit before the month or two weeks. Do people spend money differently in an inner city store? I thought all money was the same.

My time was wasted, an elderly person gave me a gift that is going to waste because I cannot use it or exchange it. The manager told me that I need to go out and buy identification in the form of a military id or non drivers license. The person who brought me the gift is out of $42.98. I am insulted by the callous treatment and the blatent lies.

Instead of complaint I would like to compliment this individiual. I was in the Burkington on Namanns Road in Wilimington De. I was searching for curtains I went up to Mia or Kia can't remember if it was M or K...anyway she assist me helpong me look forthe meachndise I wanted but I mean really searching, then I eent to her a second timethinking I would probaly frustrate her with a second question and she was as pleasant as any person I dealt with ever in any Burlington I stepped a foot in....she even though of a suggestion with bath curtains that would work for me as well...I told the customer service desk about her...but I did this to show that this what customer service should be from everyone not just in your working station buit assisiting and recommending other options to customers, thankyou much MIA or KIA...great job and I hope othere in this store learn from you...!!!!!

at the time of checkout the casheire had just opened her register and I was the first person in the line and she looked at myslef and she yells out next in line after I was her first person in line, I realize it was christmas and all but I have never been so insulted by someone who looked at me and yells next in line already knowing that I was that person,it was done in pure ignorance by her because she thought I cut in front of others and it was not so because there was not a sole in that line but me because she had just opened her register, she realized I was not leaving until she rang up myself so she got to be a smart ass stick her fat ass nose up and rang me up without saying an explanition why she was acting this way,

I never wanted smack someone in my life as I did at that person, That was the first time at this store ever but I'll have to think about it the next time, but it really ****** me off that after spending all that I did and be treated this way, over christmas and being the hollidays I thought lets go and drive 25-miles to your store and buy gifts, all I can say is Thanks For the Memories and have a happy new year, and by the way I spent $199.00 that now I wish I had not.I guess you can't please everybody but they need to be told that they still get paid no matter who they ring up so its not up to them to make decisions without a managers permission to do so either.

On Tuesday, December 23, 2008 my 21 year daughter was shopping for Christmas at the store when she noticed that one of the store employees was obvioulsy following her. When she asked the store employees why she was following her she was told by the store employee that was directed to do so by the store manager who's name is Shirley. When my daughter inquired as to the reason she was being followed she was told that she looked like someone who had been stealing in the store earlier. At some point during this incident she was flipped by of a store employee by the name of Amy.

When I arrived at the store I spoke with Shirely. I asked her sepcifically what it was about my daughter that made her think she was stealing or about to steal something. She refused to answer my questions stating that she had to wait for the store manager (Dawn) to arrive from Milwaukee. The botton line here is very clear to me. My daughter (who by the way is African American) was sinlged out because of her race. This was made very clear to me in my questioning of Shirley. This is clearly a store where ALL customers that are African American are considered potential thieves. It is one of the most egregious forms of blatant racism I have ever seen in my life. It is quite clear to me that in speaking with Shirley that this sort of thing common practice and that they target African American people like this all of the time because they know that they can get away with it.

This matter needs to be taken seriously as my daughter's civil rights were blatanlty trampled by these store employees. My daughter did receive a call from Dawn who arrived at the store from Milwaukee yesterday afternoon. Dawn indicated that she is looking into the matter and will contact us when her investigation is complete. This is an ongoing pattern of racial discrimnation being carried out by store employees and must be put to an end.

I purchased a boy's suit size 8 on November 25, 2008. It was purchased at register 2 and I paid cash. The suit was $49.98 and I gave the cashier a $50.00 bill. He told me that there was something wrong with the register, walked away and came back with my change and a receipt. The receipt was unusual, it did not have the item description or the price. When I questioned him, he told me that in case I decide to return the suit, all I have to do is bring this receipt and it will be honored.

My grandson tried the suit on a few weeks later ( he lives out of state) and it did not fit him. I drove back to the store not doubting for a moment that I will be given a refund. When I handed the suit and my receipt to the customer service, I was told that the receipt not only did not match the item I purchased, but the item ( suit) did not even show that it was ever purchased. The receipt I had came from register 6 and not 2 and was for different items also paid by cash. This was my only time I ever shopped at Burlington Coat Factory ( and I see also the last time), so there is no way I could have brought a different receipt by mistake.

The conclussion I come to is that the young man at the cashier took my money, kept it, gave me a receipt he found left behind by another customer and did not even check the suit as sold.

This is very upsetting to think that the store employes dishonest people and I feel violated. I do not want a store credit since I will never shop there again and I do not know what to do next. I called the corporate customer service, but they do not return my calls.

Cheated out of $49.98 and distrusting the store in the future.

During past week I've done my X-mas shopging at Burlington, Sacramento, CA. The parking lot is poorly lit, full of pot holes and most importantly there is no security sytem in place to ensure your patron's safety. The area is noted for heavy crime, the economy is bad and it's the holiday season when muggings are very prevalent. I have shopped at that store location for years and appreciate the selections and prices however, I will take my business elsewhere and encourage my family and friends to do the same if the safety issues are not quickly resoloved.

I am a female and I feel very unsafe during the day and night shopping at that location because of the lack of lighting and security. I am inclined to believe that because that store location is in a predominantly ethnic community that your company has turned a blind eye to the risks of no security system.

this managers attitude was really unacceptable toward me as a consumer i wanted to purchase a jacket and saw that 2 of the buttons had been ripprd off well i still wanted to by the jacket because i do a little seamtress work and figure its not hard to get new buttons and sew them on so i ask the manager for a % off the jacket and his reply was: what do you want me to give it to you for free. and his tone of voice was very unprofessional when addressing a customer.

ive shopped at burlingtons for years and know that this man is definately NOT an asset to your company and even his employees ther at the store say that they have lost several customers from that location because of his attitude. i know that burlingtons takes pride in what they sell and should definately take prid in the service given to the customers who patronize their business lots of companies are going out of business and burlingtons is not one of them keep your great reputation and keep you great customers by letting this managewr know this type of behavior WILL NOT be tolerated! toward those who shop in your stores!

I bought (cash) a dress coat for my husband, he did not like it, I returned it, could not receive cash, was given an in store gift card. I used the card to a balance of $89. When I went to use it again, as I have been in and out of the hospital, divorced, moved from FL to IA, been in and out of hospital here, I only had $29 as the rest had been service charged off of the card. I have to travel to Omaha, NE to use my in store card. Which is not convenient. The store in Florida was not convenient either.

I will not shop at your store again and am telling everyone I know not to shop there when they go to Omaha to shop. Omaha is the biggest city around or Kansas City.
I think your in store gift card is a rip off.

I am filing a compliant with the state attorney's office in Florida and NE. As I am 68 years old and depend on others to drive me as I am pracitically blind.

Burlington Coat Factory trades in animal fur. When I saw the collars and trim on the coats at the store I checked the labels. Fur from China, (unidentified) where they harvest domestic dogs and cats for fur and where they strip the skins from the living animals. When I asked a clerk about the fur, she said....So? and rolled her eyes. I left immediately. I could care less about the return policy or the quality of their merchandise. I'll never, ever have an issue with it since I'll never go through those doors again.

I have no legal issue with this company, no return problem, no defective merchandise. But I've never been so rudely treated by an employee and she was right up close and personal with it too. As far as physical damage, anyone can go online and check out the heaps of dead and dying animals that provide the fur for the coats Burlington sells. I would have refused to shop at Burlington because of the fur alone, but I've had exactly one interaction with an employee which stunned me in the outright display of rudeness. They made doubly sure I'd never return and also that I'd be happy to do my own word of mouth advertising.

I purchased a pair of Dockers socks. The socks fell apart, nearly disintegrating, the first time I used them. Wen I took my boots off, there were lint all over my boots and between my toes. It left a trail on the carpet. I went back to the store the next day to try an exchange it for another type of sock and was told, by the clerk, that they will not exchange them because the socks had been worn. I told the sales clerk that the tag did not say and I did not buy a pair of disposable socks. It's not about the cost of the socks but the principal.

Harrassed unfairly and needlessly by a rude store manager. The store's inventory alarm system is defective and goes off for no reason, the store manager is harrassing innocent people unfairly and unneccassarily.

I was standing in line behind my friend waiting for the next cashier I was skipped over at least 3 times. When the cashier finally decided it was my turn she took the 2pc jogging suit and called the department to see if it was what the tag said. The two cashiers couldn't decide who to call and I was so embarassed I asked her to read the tag and it clearly stated 2 piece set and I told her there were tons of them hanging up and I could show her. The cashier kept saying she had to make sure the tags weren't switched and I started to get upset

I was getting the outfit for my mom and I told her I didn't appreciate her acting as if I was stealing and that if anyone was going to steal from their store they wouldn't stand in line holding money. I don't like this Burlington location. I felt insulted and I feel as if I was singled out because I am mexican.

I was mad when I left the store. I told my friend what happened and she said I should have walked out and left the item. I later told my mom and she returned it for me none of us will ever go to that store location again.

I bought a gown in October and I was going to go on a cruise I brought it home and my ffriend did not like the way the cut was at the neck line so I never even took it out of the bag.

I was unable to find my receipt until two days after the thirty days. When I brought the dress to the register the girl said it rang up as a red dress. So she called the store manager. I showed her on the original tag it said champagne which was the color of the gown. The store manager came up to the register and looke at the tag and has her look up the number. He said it was the wrong tag and it did not belong to the dress. Why would I bring something back if I switched the tag..... I was highly insulted and felt he accused me of changing a tag.

Whe the girl rang it up she was commenting how nice the gown was and I asked if my friend did not like it could I take it back, she said yes. It there was something wrong she should have noticed it then. I have been in retail mgt most of my life, and I would have never treated a customer the way I was treated. I will never shop there again and I asked for the corporate number and he said he would give his regional superviors number which I called right away and left a message still no return call.

Not a complaint a much as an explanation. First of all I work for a competitor and have for 30 years. Therefore I know a little about retail. I also am a shopper so I see things from boths sides. I will never understand the people who think they will go thru life and never have to stand in a line. They stand in line at the grocery store, they wait in lines these days to get gas, they stand in line to get that very important christmas gift for their child, they often have to stand in line at visitations, they have to wait at doctors offices.

Why is it necessary to complain to the cashier that is working most times for minimum wage and then if they are in such a hurry find the time to talk on the cell phone while trying to check out and still find the time to visit with anyone they see while trying to checkout, and still have the time to want to have a supervisor call a manager to checkouts to complain about all the time they have just waited in line????

Now this happened to me while I was in line at this store. sometimes it is just a busy shopping day and there will be a line, but those in the line need to think about what they are doing to help things be a bit more speedy. The cashier was doing the best she could as quickly as she could without making mistakes, I new I wanted all my merchandise I didn't get to the register and then say well I don't know if I really want this or that and then ask her to put things back for me as many shoppers do. I relly think that as much as the employees can set the tone of the shopping atmosphere, so can the shoppers themselves. One bad attitude deserves another.

As far as security issues, if you aren't doing anything wrong you have nothing to be embarassed about or worry about. The many bad apples out there have created the eagle eyes for everyone. People do not have a clue how much retail theft there is. So what if an alarm goes off because they leave a sensor on once in awhile I bet you wouldn't be embarassed or complain if it meant you had the winning lottery numbers now would you? Isn't it better to get the senser off before you get all the way home?

Sometimes someone just has to stand up for retail employees they seem to always get comp;aints on them and I just happen to witness this rude customer in front of me making a fool of herself complaining just to hear herself yack and the poor cashier was the one embarassed. As far as waiting in line each time I go to this store they seem to have a good amount of business. Obviously someone likes this store, and this must mean a good sign for either their company or the local economy. people should really not major in the minors when they have complaints.

purchased a pair of boots @ $34.99. the boot on the left was defective. i was told i could not return or exchange the boots. the 30 day policy was still in effect. the employees were rude and did not want to help me the managers were the same way. a manager called some one and we were able to exchange the boots. i was embarressed to continue my exchange and shopping. i took the boots to the cashier for a exchange, i was charged an adittional $6.00 for exchangeing the boots .i payed the adittional price.

i called my mom and told her what happened, my mom said you were charged to exchange the boots. thats fraud. you were in the return policy time limit. the store owes you $6.00. my mom called and talked to elaine the manager for burlington. explained the situation to her elaine asked for the transaction # i said my daughter is not back from the store i will call her and ask for the #. elaine said she called the corporate office and the cashier should not have charged you $6.00.

elaine said to call the corprate office and explaine what happened. i have no time to be doing elaines job, she is the manager and should not have me call to explaine the wrong doing her employee has made. my son was born disable i have to carrie a suction machine and a kangroo pump for feeding and suctioning. my time is valuable to my sons needs, not fixing employees mistakes.

transportation expence, return of my money. stress, neck pain, loss of time with my son.

On 10/23/08 I bought several baby items,a Sesamestreet 3 pack bodysuit, price $7.99 Later at home i was wrapping it to give as a gift and found a WALMART PRICE TAG. $5.92 I did take it back and get my couple of bucks back, which i don't care about.. So Burlington buys from Walmart and then up's the price. Will not shop there again, I'll go to WALMART in future.

I went to Burlington Coat Factory on September 23, 2008. I found a dress for a newborn in the clearance section of the store. There were more than one of the same dress there among other options. When I went to the register the cashier was charging me the full price for the dress. I explained to the cashier that I had found the dress in the clearance section. The cashier quickly said that someone must have put the dress in the wrong area maybe a customer. I explained that there was more than one of the same item there. The cashier and the manager refused to give me the clearance price for the dress. Since I really wanted the dress for my unborn granddaughter I paid the full price.

This is not the only time I had went to this store and had the same problem. About two months ago, I also went to the clearance section. This time I found some beige maternity clothes for my daughter. When I went to the register the cashier refused to honor the clearance price. The manager of that department was called. She went back to the rack and saw that there was more than 10 pants of the one I was trying to purchase on the clearance rack. The manager said it was a mistake and I was not granted the clearance price. I left the item. I am so disappointed at this store and the way the managers deal with the customers. What happened to customers are always right.

I gave my mother a $75 dollar gift card that was never used has an $11 dollar balance. Yes the card was over a year old, but I have redeemed older cards at other retailers and restuarants that were just as old and they were honored at full value.

If anything, they should be giving me interest since they had my money all that time. That's the last time I purchase anything at Burlington Coat Factory.

I came all the way from Canada to shop at Burlington Coat Factory on August 15 at approx 3:52 pm. I purchase a few items, paid for my goods and went to the car. After sorting out the item, I decided to try on my belt because I didn't have time to do so in the store, after putting the belt around my waist, I realized that I needed more room, so I took the belt and the receipt back to customer service to exchange it. I got there and to my disbelief the cashier is telling me that I did not paid for this belt because it's not on the receipt. I said I gave the cashier the money and she put the items in the bag. I proceeded to show her the lady who cashed me out 2 minutes before.

The Customer service is telling me that I can't get the belt or any exchange as it is not on the bill. I said to her if you check your camera, it shows that I walked in the store with the belt and I did not steal it. I went to call my husband who was outside. As I came back the customer service rep told me that the cashier said that she's never seen me a day in her life, I said to her didn't you just cash me out 2 minutes ago and I paid for my item. She did not respond. I had to leave the store without my belt and customers looking at me as if I'm a thief. I told the manager, that I will never recoment this store to anyone as the treatment that I got was not justice.

I was shopping at the store and bought worth of $186.85 with tax and just notice when I got home to look at the stuff and the very 2 first items were missing and these items were 1 mens polo for $9.99 and a short sleeve shirt for $12.99 were not in my bags, so I called the store and spoke to Paula G. asking her that I was missing some items and she replied that there was nothing in the store, so after I hang up I then called back and spoke again to Paula telling her what was missing and she said when her manager gets in 8/9/08 after 1pm she will look at the tape, but I decided to make the complains because this is the second time these has happen and I need the stuff which they did not put in my bag or my money back.

2 items we missing from my bag

I was putting two items on layaway for about 3 days I had the money but was going to pay bills with it instead. 3 days later i would recieve a paycheck and i could pick up my partially paid for hold. Which after i paid for realized that they would be keeping a 5.oo fee. ok I thought. I was then told that i could not cancel my layaway with out giving them another 10.80. So said the clerk who admitedley said that she nor anyone did not know the whole layaway new system and told me 3 different prices which i pulled out money for each time to be compliant and understanding.

She then told me that so i dont lose any money I should pay for the whole purchase and then do a refund. I did not need to use these clothes because my plans had fallen through. I was then given a store credit when i clearly did not want to buy a gift card. Hearing that they are thee sheisty retail company once before. I wanted to complete my layaway purchase I was told the wrong policy and misleading pieces of the policy.

I cant believe that not only am i followed and harrassed by alot of loss protection employees - While there seems to be a shortage of cashiers and the ones they have are not even properly trained in the operations of the store and policy they are quoting. I can be forgiving of the loss prevention team because they were just an a bit of a pest. And I wouldn't steal anyways. I felt like I was stolen from instead and shook before and after the fitting rooms where thier camera and l.p. are there to assist you even though they were the same people that were just looking at everything i wanted to buy.

This still can be forgivable. But misleading customers and taking money they did not intend to spend. and taking at least 5.00 before warning you of the charge I would have muck rather lost the 15.80 then the entire cost of the outfit. I can't believe that they can operate like this it is not a return if you were tricked into buying it to save 10.80 when you are giving it plus all other moneys given for perspective purchases, To them for their capitalization and my loss for listening to them. The only part of the policy is the one that says No money back!!!

Purchased a item at the Auburn Wash store,and it didn't fit.So after i moved I went to the store in Shoreline Wash to return it and that's when i had problems.I have the original receipt,but the type of paper they use changes when it gets hot.Since they cant read the bar code at the top,I was informed I would only be able to get a store credit. Their policy is refund with the receipt within 30 days. Ive gone back to the store twice,and even the manager said i could only get a store credit.This is B S!!! I will be calling the corporate office on Monday and filing a complaint. The number the manager gave me is 609-387-7800

I went into Burlington on the 9th of July, I found a straight black dress by Kasper dress in the clearance separates rack, on the dress it had a tag that stated 2pc and did not have a price tag on it. I then look for the jacket to the dress, and I had a sales person look as well. We did this for a good 20 minutes if not longer, I then as the sales clerk how much the dress was, she said I needed to speak to the manager.

I then went to customer service and showed her the dress and she said she could not sell the dress to me because it belong with a jacket I told her that the sales person and I looked, but we could not find it. She said the computer states they have it as a set so the Jacket is some where in the store so she couldn't sell it. She took the dress from me My question is why was it on the separate clearance rack if it was not for sale? The manager was of NO help as a matter of fact the sales people were more helpful then the manger, she really needs a course on dealing with people. Isn't this faults advertising?

Yesterday, my almost 10 year old daughter and I were clothes shopping for her and I had my one and a half year old son in his stroller at Burlington Coat Factory in Paramus, NJ. When we were ready to try things on we asked a sales person for directions to the fitting room and he pointed us in a direction but when we got to the end there was no fitting room so we asked another associate who directed us to one a little ways further. Once there, we went to the handicapped fitting room because it was the largest and could accomodate the stroller my baby was sitting in. Naturally, no one was waiting for that room or we wouldn't have used it.

The lock didn't work (we tried it a few times) but I assured my daughter that no one was coming in. Turns out I was wrong. At some point during the trying on, my baby began fussing and I took him out of the stroller to nurse him. Suddenly, we heard an angry man's voice telling us we can't be in that fitting room, that it's for men and we need to make sure to take our try-ons with us when we go.

I didn't immediately know where the voice was coming from until I saw a man peering down at us over the door--as I nursed my son and my daughter rushed to cover herself. Then, after having looked at us and spoken to us from over the door (at NO point did he knock) he opened it to continue his admonishment of us. We hurried out of there and I immediately asked to speak with a manager.

I was taken to Cathy (or Kathy, I didn't think to ask) who was argumentative, defensive, rude and indignant. She couldn't emphasize enough that we were in the wrong fitting area as I couldn't respond enough times that this is where the Burlington staff sent us. She wanted to know who. I said, I just asked an associate, in passing, where the fitting room is, I didn't say, 'Oh, and may I have your name and social security number in case there's an incident I need to report.' To be fair, the dressing room was in the men's clothing area but I never saw a sign saying Men's on it like it's a bathroom. Burlington doesn't provide their customers with a map upon arrival. I almost never go there and I never tried something on there so how should I intuitively know where the fitting room is? (And FYI, the fitting room for both men and women is in the boys' dept. in our local Kmart, if I'm not mistaken.)

Further, our being in the wrong fitting room doesn't give their staff the right to walk in on us unannounced. In addition, Cathy was totally fixated on my nursing. I shouldn't have mentioned it to her. She told me repeatedly that there's a restroom or some other place for me to nurse. I tried to impress upon her that my pre-teen's state of undress and the violation of her privacy was much more the issue for me but it completely fell on deaf ears. I told her I don't care if someone sees me nurse. It's not illegal and after nursing 3 babies I am able to do it thoroughly discretely.

Bopttom line: Neither Cathy nor the peeping men's department employee ever apologised for the misunderstanding, if that's what it was. Cathy never said, Oh, how unfortunate. I'll speak to him about this. If anything, she belligerently maintained that we were at fault for being in the wrong fitting room (the one to which we were sent by her staff and which, by the way, was practically deserted--no one was waiting for any of the rooms so who were we bothering?) and for my nursing my child in the wrong place (no matter how many times I tried to explain that my nursing was irrelevant compared to my daughter's situation). She was shockingly rude, quarrelsome, even puerile for someone in a managerial position in which I would think tact or good diplomatic skills would be valued. At the end of what was all confrontation and no discussion, Cathy concluded with something moronic like Ma'am, you're not a nice lady, ma'am. Needless to say, we will never be shopping at Burlington Coat Factory again.

Just totally infuriating, humiliating and traumatic. They're an awful company to hire the belligerent staff they have.

On July 1,2008, I made a purchase online of a changing table.I recieved an email saying thank you for your order. The next day, I checked my email and I've recieved another email stating that my order has failed but yet, the money was already transfered from my checking account of the amount of $183.35 and I want to know how did my order fail when the transactions were already made, and if that's the case can I get a refund and I will make my purchase @ the store.

I'll be 9mths pregnant within 2wks. I need my item or else I wouldn't have made my purchase. If there are any problems with fixing this situation please give me my money back or call.

I have been a loyal customer of Burlington Coat Factory for a while, particular for their big and tall section. This last incident marks the third time I have been mistreated by this company's security staff. Upon my recent visit my associates and I arrived at approximately 9 p.m. and headed straight for the big and tall section where we were encounter by an associate of the store whom informed us that the store closes in 25 minutes. We thought nothing of the gesture other than it being an honest reminder of the time. We thanked the individual and proceeded to shop. The time was already paramount to us because earlier we had purchased tickets to a 9:30 p.m. movie.

We left the big and tall section of the store and proceeded to the mens coat section (it was en route to the exits). I found 2 coats that really interested me and tried one of them on , as I did this another one of the security personnel approached me and asked if I was buying the coat. I responded that I was interested in doing so. My friend then asked if there was a problem, the store associate did not respond and walked off rudely. After a third employee approached us, we began to feel harassed and chose to just leave the store. This is the third time I have experience this type of treatment from this particular store, and I don't think I will be giving them the opportunity for a fourth time.

another customer and I found draperies we liked but couldn't find them. Store employee informed us they didn't have anymore and hadn't had them for quite some time. When I suggested that the item be taken down she said they don't do that until the item is outdated.Seems stupid to display the items if they don't have them and probably never will again. I also looked for the drapery scarves and was told what you see is what you get. Why anyone bothers to shop in that messy overcrowed junky store is beyond me. I won't from here on in. I can't get the item online either.

no physical damage just aggravation

My friend and I heard about the store closing and we went to see what they had. I was looking for stockings and no one asked me if they could help me and I could not find what I wanted on the shelf so I preceeded to look in the drawers like I normally do at the other stores I go to and Mallika had been behind me all the time but never once asked if she could help me until she saw me looking in the drawer and then as if I was a child (I am 66 years old), she started loudly saying to me don't open those drawers,

I turned around and told her she did not have to treat me like a child and she just kept saying, don't open the drawers because nothing is in them. But she try helping me when I was trying to find the merchandise I needed. NO Very, very rude salesperson and she didn't want to give me her name until the manager told her to. He was rude also. I have never experienced that kind of treatment like that in other Burlington Coat factory stores.

Stress! I hope I never see that lady as a sales person again. She spoiled my day and gave me stress.

I purchased a dress for my grandaughter feb.08. when I purchased the dress I asked clerk about the return policy. I said it is a surprise for her senior prom. I found out that she already had one. I called BCF. spoke to a male that told me to bring it in I then told him that it will take me about 45min. to get there. Don't waste my time. I then went in tonight found out the person I spoke to was rude asked me where the tags were. I explained this is the way I purchased it she said no that it came with tags I again told her that it had no tags.

She called someone came back told me that they would have to give me sale price. The receipt means nothing and being rude I guess is normal for BCF. I was not about to loose so much in the refund I took the dress back and now in the process of finding some young woman who cannot go out to buy herself a dress for her graduation or prom. This is what makes me feel good not the service . I think training is necessary.My first time there and my last...

I bought a baby monitor a few days ago. I threw out the reciept and the packaging, because my uncle has had the same monitor for 2 yrs and has had no problems with it, so i didnt think i would either. When i went to use it it didnt work, i even tried batteries in it and that didnt work!

I brought it in to burlington coat fatcory and spoke to a woman named helen she was extremely rude, and was telling me that i didnt have it for a few days, calling me a liar you could say, she was getting loud with me, and told me that i needed to find the box and the reciept and i could then return it, so i asked her if she wanted to me go in the trash and she said whatever you have to do to find the reciept. I didnt want my money back all i wanted to do was return it! I have had other situations when trying to return things and the people there are very rude and unpleasent!

She told me to find the reciept and the box and there was nothing she could do she was yelling at me!

I bought what I thought was a great deal on a 21 piece bed set. Not even two weeks later, I noticed that the fancy seams/stiitching started to rip! one hole then the next hole! Days later, i noticed that one of the pillow shams had a rip and a hole right at the seam. I paid $100.00 for that piece of junk. I was so angry that I just ripped the stuff right off the bed! I don't have the receipt and I really don't care. I wouldn't want anything else from that store in my house.

I had previously purchased some items from Burlington Coat Factory. One of the items needed to be returned so I went to the store with my receipt. The cashier downstairs informed me that all returns needed to be made upstairs. I went upstairs to find only one register open with about 15 people waiting in line. There was a girl that was training to use the register. There were also about 5 other employees throughout the store. I found the manager and asked if there was anyone available for customer service and was told to wait in line for the cashier. I waited for a few more minutes, then went back downstairs to the first cashier who had no line. She called the manager, and said I needed to go back upstairs and wait in line.

I think this store has the most rediculous customer service I have ever come across. The store manager, Doreen, obviously doesn't know that the customer comes first. I don't care if she had to open a register herself, do what you need to do to keep the consumers coming in and out of establishment in a timely fashion. I don't plan on returning there anytime soon, unless I have quite a bit of time that I feel like wasting.

I walked into the mens bathroom, which was locked for security reasons and is only opened electronicly. The Door handle has been purposly broken off with the remainder of the handle being sharp and jagged. As I entered the bathroom the door had sprung back into me and sliced my left forearm and began to bleed. I continued with my business and went up stairs to talk to the manager and she had asked me to write down my information and proceeded to treat my wound. She bandaged it for me and then i proceeded to finish my shopping. In result of the incident, I have to get a tetnis shot and I dont have Health Insurance.

I have a slice in my left forearm and will now have to get a tetnis shot. I dont have any Health Insurance.

Burlington Coat Factory is (a horrific- at best) shopping experience. I have gone in there several times. The lines are always backed up, the clerks are always rude and the security is a big fat joke.

Once when I was 9 months pregnant and had several bags that I needed to take to the car- the security guard refused to let me take the cart. I then asked for help to the car. He was very rude and didn't respond to my request. I had to go around (in my state) asking for help. I finally got it about 20 min later. He wouldn't even get me his supervisor. I was able to talk to someone over the phone when I returned home. I didn't feel like they cared too much though.

Several months later I go into the same store just to browse- same story long lines, rude clerks even ruder mng's. I was in the baby section and I asked one of the clerks (Mrs.Addie) if she worked there. She flatly said yes and w/out a smile- of course. I asked about the damaged merchandise that was overpriced. She coldly told me well that's all we have. I just stared in disbelief.

I then went over to the security and asked for the mng on duty. They called a Patrick. He came over, and listened to my story. He never apologized about (Mrs.Addie's) behavior and when I asked if the merchandise could be marked down, he rudely explained that they don't do that here. After we spoke, I kept trying to walk away from him but he continued to follow me so he could rudely speak w/ me somemore. It seems he was trying to embarass me- sorry I don't embarass easily. I finally turned, looked him in the eye and said- you already said enough-

The truth is I don't see things that way and I will not understand why filthy, used, damaged and half missing merchandise can't be marked down- Sorry! I don't believe I will ever be desparate enough to shop there again. After all, this is not a 3rd world country.

No consequences- just amazed people still want to shop here

On Saturday, May 3, 2008, I attempted to purchase a skirt while at Birlington Coat Factory along with several other items. I was told by the cashier the price on the skirt was incorrect. I asked her how, when the price was attached to the skirt. There were no writing on the tag and and it was a machine printed tag. She told me people find ways to change the prices on items. The skirt was $16.00. I had in my custody 8 other items I was purchasing. She would not allow me to purchase the skirt until someone checked it out to make sure the price had not been changed. The person that went to check on the price,, never came back. If advertising a item at a certain price, how can [they] change the price? The skirt had a typed price tag on it. It was not on sale and I was not inquiring to get it on sale.

I was insulted,, bothered and dont' know when I'll be back to do business with Burlington Coat Factory. Cashiers are generally mean and nasty. They seriously need a customer service class. I am a Federal employee that knows any type of run in with the law can affect my job. I would never, never risk the lose of my job attempting to steal anything, and clearly not a $16.00 skirt. I would like a response from someone headquarters as to how this policy is allowed. Thank you

My 2 month old daughter was taking her daily nap, I was doing my homework and all of a sudden she was sceaming at the top of her lungs. When I turned around the play pen was collapsed and my baby was pressed up against the top. I was so scared that she was hurt.

My daughter is physically ok but she will not lay in there anymore with out screaming. I am also not comfortable with her laying in there. It was a large waste of $110.00.

After purchasing a safari mobile for a baby crib, I opened package to find that it was missing pieces. Upon return, I end waiting for 15 minutes as the clerk has to call someone from the Baby Depot. Then, they investigate as if it's a crime scene. Mind you, I have a receipt and it's been only 7 days from purchase. Then, they call a manager. He comes, punches in something on the register and walks away. No words, no nothing.

So, I then ask, Was my card credited or what? The manager says, yes, albeit, very rudely. So I leave. Well, after a month, no credit has appeared on my card and the store is claiming that I never returned anything. They never gave me a new receipt, so now I'm out $40 and no mobile. I will never shop at Burlington as long as I live. HORRIBLE!

019) Burlington Coat 30 West Rand Road Arlington Hts, IL 60004-3141 On April 26, 2008 I went to Burlington Coat Factory to purchase a Ski Jacket. Several of the Columbia 3 in 1 interchange jackets they had did not come with anything more than the outer shell yet they were priced the same as the few jackets that came as a complete set. I asked an employee if they were in fact selling all of these jackets (complete and incomplete) at the same price. This employee took my question to the store manager and then relayed his response. Without having seen the jackets I inquired about the manager said those jackets with liners were a different season jacket than the ones without liners. He added that they were in fact the same price. This was an obviously incorrect answer and I pointed out to the employee that all of these jackets were the same type of Ski Jacket. The only difference between the jackets was that some were missing liners.

The employee took with her one complete set and one incomplete set and had me meet the manager. The manager looked over the jacket and said he would take 15 dollars off the price. The manager behaved (in tone of voice and in the language he used) as though he were doing me a favor. This discussion took place behind the chasier register. When he placed the jackets on the counter and looked them over, I walked up next to him to resume the conversation. He directed me to stand outside of his area. I thought that was extremely poor customer service.

If they want to run their store as though it were Fort Knox, they're going to turn off a lot of customers. That aside, I pointed out that the liner was worth more than 15 dollars he picked up the jacket, looked it over once more and said, So are you going to buy it or not. The bottom line is, I don't need to purchase anything from Burlington Coat Factory. There are plenty of other stores that I can do business with. They are not the only game in town and I doubt very much that I will ever purchase anything from this company or recommend this company to people I know.

We had purchased a Holy Communion dress for my daughter on 4/4/08. The dress needed some alterations. The Tailor said it could not be done till 4/23/08 2 days before the ceramony. We arrived at the store early eve to pick up the dress. the alterations were horrible. the fit was worse than when we were there on the 4/4. At this time we found another dress that fit much better and requested to exchange them. They suggested I speak to the manager Dee Ford. Dee in a annoyed voice said that policy will not allow her to exchange the dress since it was altered. I explained to her it wa altered terribly wrong. with the ceramony less than 48 hours and many family and freinds to celebrate the event our time was consumed.

Dee continued to suggest to other employees not to me how unreasonable I was. Her to assume that we just rearrange our schedules and time to rush the dress through alterations that was horribly wrong the first time was insane. Our trust that the dress would fit properly was non existent. All I asked was to give me a little off of the new dress since I alreasdy paid for alterations that were horrible. Again Dee quoted policy. If this is your policy to treat each consumer the same regardless of the situation is not customer satisfaction but corporate greed. I will certainly explain our experience to family and freinds. I or my family will not purchase any more goods from Burlington Coat Factory.

I paid in full for a service that was terribly unsatisfactory. We had to buy 2 dreasses. The stress of he situation.

This is a complaint about the discourteous and uncilvil treatment my children and I experienced at Burlington Coat Factory on Wednesday April16, 2008. My business with BCF that morning was to recieve an even exchange for a pair of pants I had purchased 4 weeks prior. The pants size was originally marked incorrectly by BCF staff. The outer tag had a size 10 when it actually was marked size 14 on the inner tag of the pant. When I attempted to exchange the merchandise accompanied by a BCF receipt,the ops manager Zahid Butt told me that the sku # on the pant and the receipt did not match.I explained that I may have picked up the wrong receipt and all I wanted to do was exchange the pant for the correct size.He insisted that it was store policy that an even-exchange must be accompanied by a receipt. I explained that I did not think thta it was necessary for me to drive all the way back home to get another receipt for an even exchange, when the pant size that I needed was already at the register. He began to argue and refused to grant my request. I again clarified that I did not want any money back nor a different item but just the correct size, and he repeatedly refused to transact the exchange. After having my request denied by Zahid I asked to speak with a store manager. Zahid made a call over the intercom.

Another employee whom I was led to believe was the store manager came to the register. The two employees waked away and began tohuddle with my merchandise and receipt in hand and again began comparing sku # and my merchandise. The employee who I believed was a store manager, abruptly and arrogantly stated that I will not do an even-exchange even thogh the items are identical because... For all I know you could have stolen stolen the item or it hadn't been rung up...It happens all the time. (smurked and shrug his shoulders)I insisted that the merchandise had been paid for and I expressed that I did not appreciate him implying that I was a thief; I assured him that in this case the merchandise had been rung up and paid for. He then asked me How do you know that it was rung up? My response was because I paid for it. He arrogantly denied my request for an even-exchange and continued to openly label me as a thief. I was embarrased and hurt. Obtaining a even-exchange was no longer my main objective. I felt it necessary for me to defend my character. Hence, driving all the way home to get the correct receipt just to prove my innocence. When I returned back to BCF approx. 15-20min. later, I provided Zahid the correct receipt. Many of the other customers were upset with the uncivil way I had been treated. When one of the other customers asked the ops manager,Zahid Butt if he would appologize for his part and on the behalf of the other employee (since I had brought forth proof that my merchandise was not stolen), he arrogantly refused to do so saying No.. She has the correct receipt now and it doesn't matter she got what she wanted...an even-exchange.

I asked Zahid to write his name and the employees name who had accused me of stealing along with their positons. On the back of a receipt he scribbled his name ( I had to ask him to print it and also write his last name). On another paper he wroteJohn Loss Prevention and told me that John did not have a last name. I was shocked tolearn that John was not the store manager and that he was from loss prevention. It is still unclear as to why an ops manager would call personnnel from Loss Prevention to assist with an even exchange, and why loss prevention would have the authority to review and dissaprove my return; Furthermore, presuming that i had possesion of stolen merchandise. According to BCF return policy located on the back of the receipt, If merchandise is returned without a receipt and /or of tags are not attached, a gift card(redeemable for merchandise only) willbe issued fot ythe lowest selling price. All returns are subject to revieew and approval by management. In my case the final decision was madeby loss prevention. This return policy option was not suggested nor granted to me.

I had to make a total of four trips and burn unnecesary gas ( as high as gas is) I missed the dead line of my rental car return and had to pay for another day.I was not only embarrased but deeply offended that I (a reputable business person and law abiding citizen) had been accused of such an act without an adequate basis.I do not feel that I was treated with respect and dignity and with out prejudice. I did not appreciate being placed under such scrutiny and without appology. More importantly, I am very dissapointed that my character had been publicly slandered not only in front of potential clients for my businesses, but in front of my children. I am clearly dissatisfied with the prejudice affliction that my children and I encountered due to the unprofessional behavior of Burlington Coat Factory's personnel. It made me cry and my son asked me Mommy why did those people yell at you and make you upset? I've spent alot of time typing letters of complaint, research on BCF, and forwarding my complaint to all persons who can assist me with this matter.

My Granddaughter took her birthday money along with her baby and went to Burlington Coat Factory to purchase clothes. As she shopped she was aware there were two young girls more or less shodowing her. As she shopped and took care of the baby she noticed the two individuals walked away hurriedly. She suddenly noticed her purse was missing from the cart. She immediately sought the help of a clerk. She was told they didn't want any trouble. It happens all the time in the store. My Granddaughter asked if she could call the police as the girls were most likely still in the store. No, you can't use the phone. She left the store in tears.

She was carring about $200 which could have been recovered if someone in the store had reacted. I emailed the corporate office and have no reply. We would probably be happy with an apology although I do not expect it at this point.

On 12/02/2007 I purchased a purse & a pair of shoes totaling $64.18 in Savannah, GA I went thru the register and was told that my check card did not go thru and to scan it again, which I did. To make a long story short I was charged twice on my check card. When I realized what had happened I called the store & spoke to the store manager and was told they would have to pull that registers tape and to call back the next day which I did.

They told me that the home office would have to take care of the matter and should hear from them in a few days and of course I never heard back from them. I then called the home office and was told it would take 10 days for them to credit my card back, which never happened. I then called my bank and ask then to charge the Amount back to BCF which they did, however I received a letter from my bank today stating that BCF would not honor my credit with my bank & that I would have to come into the store for a store credit.

I went into the Greenbriar Burlington store this morning looking for a pair of dress shoes for my 7 year old granddaughter. The store looked like a storm has blown through. The place was a mess, displays were in aray, shoes everywhere, disorganized and just down right disgusting. Another customer was there looking for children shoes and the place was a mess, the shoe racks were in a mess. The same for upstairs, clothes all over the floor and in the isles, disorganized and messy. It has been a long time since last in Burlington and I do not plan to go in there again. The store looks like a junk store, stuff everywhere and anywhere. Who is the manager and why something being done about the care of the merchandise in this store? It looks real DIRTY AND DISORGANIZED...

I received a pair of fashion boots that had an inside zipper for a Christmas gift. I didn't wear them right away. I finally purchased an outfit to go with the boots and decided to wear the complete outfit to work. As I walked out the door the zipper broke. I also removed the sticky label from the bottom of the boots (who walks around with the price tag on the bottom of boots?) I had the same problem with another department store; however, with them the end result was I received a store credit.

At Burlington Coat Factory I was told nothing could be done. I left the boots on the counter. Obviously, I won't shop at Burlington again. The manager doesn't know any thng about economics. I know my purchases are minimal; I only shop for my 2 children, 10 grandchildren, and I also have 14 siblings, their children and myself frequently. On an annual basis I spend a bundle.

I bought a Christening Dress for my niece on 3/05/2008. I mailed it to her in Augusta Georgia. It did not fit her. My sister could not exchange the dress so she mailed it back to me. I went back to the same store on 3-13-08 with my receipt and wanted to exchange the dress for a bigger and more expensive dress. I was told they do not exchange Christening Attire. I did not see a sign anywhere when I bought the dress and no one told me at the register. I asked them are you kidding me? I just want to exchange the dress, the tags are on the dress and I have a receipt and I will be paying more money for a more expensive dress. They did not do anything at that store. I ended up buying the other dress. This ordeal has cost me $80 instead of $35. I am very upset. I have bought a tremendous amount of merchandise from this store. But I will not shop here again and I will tell everyone about this store. I hope the $80 was worth losing a long time valuable customer who has spent a lot of money at this store.

I purchased a few items at Burlington Coat Factory with a debit card, and the money was automatically deducted from our account. After I went home, I decided that I was unhappy with one of the pairs of shoes and another item. A few weeks later, but not an entire month, I went to return the items. I waited a good 15-20 minutes because the lady in front of me needed a copy of her receipt, and the cashier was printing out ALL of the receipts from the prior day. Another register opened and the cashier told the lady BEHIND me to go and be attended.

After having waited patiently, the lady took my items and told me that they would send me a check for the amount. I told her that they had already deducted my money from the account, it was not credit and not a check--that I wanted my money back. I told them how easy to take someone's money but how difficult to return it. It is the worse policy I have ever heard. Needless to say, it's my last shopping experience there ever. I thought the cashier herself could have used some training in how to handle customers.

I purchased for my child a pair of jeans, overalls, and an outfit that included a long sleeved shirt, furry sleeveless vest and pants. After washing the outfit for the first time, there was a 2-3 inch hole along the seam. I paid over $20 for that outfit, which was ruined after that. The button fell off the jeans after being worn only twice. She just wore the bibs and I haven't washed them yet, but with the track record, I'm sure something will fall off or break. I can't believe that a store can sell so much junk! I will never spend another penny there.

I purchased a coat from Burlington Coat Factory, I found out afterwards that the Coat had poor quality, so I decided to return the coat (with a full refund in mind not just store credit), unfortunately I misplaced the original receipt, but I DID HAVE THE TAGS as well as the COPY OF THE CHECK that I used for the purchase. The Store manager declined to process the return, rather in a rude manner saying that I needed the original receipt, then I asked if there is a solution for this issue, she suggested that I should call the Corporate office, so they can send the proof of purchase to her before she can do anything.

I then called corporate office and spoke to a representative, who did find a copy of proof of purchase that shows when the purchase was made and how much I paid for it, however when I explained to her that I was looking for a refund she stated that there is no way I will get the refund. I said that is not what the Store Manger explained, she then hung up on me.

As commonly happens in baby showers, I received some gifts in duplicate. I was told that the items were from Burlington Coat Factory. I tried to return them but without a receipt they would not even consider returning them for store credit. Unlike many other stores, they would not even scan these unopened packages to verify that they were from the store. I was treated rudely.

My wallet was left at the counter and the clerk that waited on me called to say that she found my wallet and all the money and checks were in it and no one had touched it. She turned it over to security. When I picked it up, $280.00 was missing and no one knew what happened to it. The security person had left for the day. Security cameras were in the process of being replaced and the store said there were no cameras to show security area. The police was called and a report was made.

This store recently opened in this area and it was my first time to shop there. I was buying gifts for my daughter-in-law and my granddaughter, so as I was at the check out counter, I asked the girl if they could be returned since they were gifts and she said no problem. So I wrote my check out and handed it to her. She ran it thru the electronic transfer and handed it back to me. I made the remark, that I guess since they did the electronic transfer then you do not have to wait the normal 10 days (waiting for check to clear) to return something that you have paid for by check. She said no, that their policy on a return paid for by check, was that they would return your money by mailing you a check after 14 days.

Boy, was I ever shocked.

It seems to me that if they debit my checking account immediately that is the same as cash & I should be able to return any item and get a cash refund. It should be against the law for them to hold my money for 14 days. I was extremely upset and asked to talk to a manager and there was not even one there. The girl at the customer service desk said they could get Terry (whoever that is), but Terry never came. Someone named Veronica came and said that was their policy. I said the girl at the register should have explained that when I was asking about a refund while writing a check. She said that was their policy. One of the other girls working there said they did have a terrible policy on returns.

After leaving the store, I read the receipt which clearly states that the merchant initiated EFT is not a check transaction, and is governed by EFT law. Well if it is not a check transaction, then cash money should be refunded on request.

I have come to the conclusion that Customer Service is not a part of Burlington's business model. Their anti-consumer return policy, consistant long lines at the check out (especially at christmas), rude managers and the general disrespect I have encountered supports my feelings.

My wife purchased a marked down suit from the Burlington. The next day she removed the tags and put on the skirt, which proved to be too tight. She bagged the suit and two days later I returned the suit, with receipt, to the store. The manager was in her ususal nasty mood and carefully inspected the suit (something she never does when you are buying) and found two buttons missing from the jacket. She yelled, "You got buttons missing! I can't accept this!".

This was the Security Manager's cue. He came over, looked at the jacket and stated, "The tags off? Buttons off? Naw, we can't take this back!"

Having dealt with their nasty, unreasonable attitudes before, I simply bagged the suit and left the store. I am sure the garments were marked down because of the missing buttons, however it would have proven fruitless to attempt to explain that as I am convinced that they would not allow the facts to confuse them.

The consumer can't afford to make a mistake at Burlington. Their cash registers are like roach motels - once your money goes in, it will never come out.

I bought a crib at Burlington. When I started to put it together I saw some parts were missing, some parts were broken and all of the parts were in a Glad baggie.

Too make it even better, there as a ladies watch in the box!

I called the store and they said that they will refund but will only give me store credit. I just bought the crib today and they will not give me my cash back so that I can go elsewhere!!!

On May 12 I had the misfortune of doing business with Burlington Coat Factory, purchasing a comforter set and decorative pillows. The following day I attempted to return the comforter set and to my dismay I was advised, via my receipt ,that I could only get an in store credit. I have no problem with Burlington Coat Factories return policy. My PROBLEM is their failure to effectively communicate the policy to consumers. Their lack of communication is deceptive and misleading.

Had their cashiers briefly communicated their return policy at the time of the purchase, rather than taking the time to wish me a happy mothers day I would have felt less screwed out of my $200. Upon returning the item, I was advised by the cashier that they receive complaints all the time.

I gotta tell you- I've never experienced such aggravation before. I chose to do my registry through Baby Depot in Corpus Christi, Texas. Moving here from San Antonio, I thought the selection and overall process would be delightful and easy, boy was I wrong... I'd like to preface my comment with a remark about how MESSY this store is- I've visited Burlingtons in AUstin and San Antonio and have never experienced this. I couldn't get the staff to stop talking to each other long enough to ask any questions.

Secondly, regarding the actual registry, I can't understand why you would give a pregnant woman only ten minutes between scans- at least that is what the employee told us, otherwise my whole registry would be erased. Our feet hurt, we're tired and a lot of times, we don't move very fast. During my registry process, I found that more than half of the items I was trying to register for were "not registerable" like diapers, books and even sleeper sets! These weren't on sale and of course, the incompetent staff couldn't give me a reason why.

Also, a lot of times I found that items didn't have price tags and were unscannable!! I also accidently registered for about eight different "Zanzibar" items- a list was attached to a crib even though though the items on display were the "Baby Aviator" line. I pointed this out to staff who explained that they had just switched out the bedding- not so. I've been watching this line online and in the store for more than two months now and nothing has been moved.

And lastly- the employee that with the pierced tongue and eyebrow told me that my password to edit my registry online would be my first name. Not so, I've tried to log in so many times that it has knocked me out. I'm so very disappointed in the customer service and overall delivery of the Baby Depot registry. Since then I've moved my registry to Target and have yet to have ANY of the aggravations that I have had with Baby Depot.

The store in Plano did not have the Delta 3-1 Crib in stock in antique white. They called the Dallas store, and the crib was put on hold. When I went to get the crib, I verified with two employees that the crib I was purchasing was in fact antique white even though the box said "WHT". They said it is absolutely antique white. When I got home, the crib was the wrong color. I called the store, and they said that they only carry white. They also said they would not refund my money even though they mislead me in my purchase.

Now my choices are to keep a crib that I do not want or have store credit to a store that has the WORST customer service on the plant! I would not spend a dime there!

I registered at Baby Depot for my baby shower. I scanned all the items in the store, but when people went to purchase those items they were not available at the store. The clerk I spoke with assured me that they would order them from another store and get them in but never did. We also ordered a complete bedroom set for the baby. When the order came in the dresser was damaged. They gave us a floor model for full price. The drawers don't even close correctly. I called several times to complain but got no response.

My father purchased a glider chair and ottoman that was on my registry. The chair was scanned by a Baby Depot employee when she was showing us how to scan items in. The chair was $179.00 including ottoman. When my father went to purchase the chair they sold him the wrong chair and charged him $279.00 for the chair and $119.00 for the ottoman. The ottoman was not in stock so they have him the floor model for, again, full price. I finally got a regional manager to call me back and the only thing he would do for me is to give me a $70.00 credit. I spent more than $3000.00 in that store for floor models.

After my baby shower more than half of the items that I got were defective. The baby monitors and sterilizer did not work. Other items were missing parts and or were damaged. I was told that I couldn't return them because I didn't have a reciept. These were gifts so I wouldn't have a reciept, I just wanted to exchange them for working items. The whole experience was horrible. It took me over a month to get someone to return my calls and only received a $70.00 credit for damaged or used furniture. When I called the store to complain about the service and the products I was told that it was alittle unbelievable that this could have happened because they have never had any compliants in the past. Well they have one now.

My nephew & his wife registered at Burlington Coat Factory because they are expecting twins and this store offers a 20% discount on "twin purchases".

We purchased over $400 and have yet to receive a discount. Because the twins are a boy and a girl, we obviously chose pink items for her and blue for him. We have been told that because the item numbers are not the same, we cannot receive the 20% discount!

Currently we have over $1800 worth of furniture on lay-a-away, waiting for a couple of items to come in stock, but if we do not receive the discount on this large purchase, the order will be cancelled. We'll take Burlington's policies up with the Better Business Bureau, which I doubt is of any importance to them if the attitude of the employee's at this store is any indication.

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I am thoroughly disgusted with the information given me when I attempted to return a purchase this morning. I shopped at the store expecting common courtesy and not to read posters pasted to the walls. I returned a raincoat and can not afford to buy another one until the money is replaced -- money -- not a credit card, that is useless to me when the store has nothing suitable.

The no-return policy may work for you, but it doesn't for me. There must be some way for me to regain control of my money and make a suitable purchase.

On February 17th, I purchased some extra-long sheets for my extra-tall son, but when I got them home he didn't want them. The sales person clearly stated that the store would only give store credit for any returns, but failed to mention there was a 14 day time limit.

Today I finally found the time to return the sheets, and dutifully found something else. Imagine my surprise after having processed the shirts, the checker declared that since the 14 day period had passed, they wouldn't honor my receipt and credited me for $10.13 LESS than I had paid!! "Okay, fine. Just get me out of here, I'm never coming back."

But no, their non-customer-oriented policies continued: they wouldn't give ANY cash back, even as little as $1.10 -- so I'm forced to either lose MORE money, or spend MORE money at their store. Never again!

I went through the checkout and paid for my items at Burlington Coat Factory today. After doing this i went to the bathroom with my purchased items. When I stepped out of the stall there was a manager standing there with the door open. She said that she was standing there because I had brought merchandise into the bathroom and that was not allowed. I told her that i paid for them but she did not care.

She stood there until I washed my hands and escorted me to the front door. She was very rude with the things she had said and treated me like a shop lifter. I told her that I was a paying customer and that the merchandise no longer belonged to them, it belonged to me. I told her I was not a thief and did not appreciate being treated like one. I was very embarrassed and felt that she had no right to bombard me in the restroom and escort me to the door. By the way, the manager had been standing right at the checkouts when I checked out, so she had known that i did pay for the items.

On Oct. 29, 2005 at 7:20 pm, I purchased 5 DVDs containing children's movies for my 18-month-old child. The Burlington store clerk failed to remove security devices from the DVDs and they set off the security device at the door. Male employee roughly yelled at my wife carrying package to come back into the store.

My wife told male employee that the cashier must have failed to remove or deactivate the devices. Male employee said he didn't care and it was not him that failed to remove the device. I then spoke to employee and told him that there was no reason for his tone of voice with my wife.

While the employee was looking at the DVDs in the bag I reminded him that he was a representative of Burlington and that Burlington is responsible for the failure of the cashier to remove the security devices. The male employee looked at me with disdain and said in a loud voice (in a crowded store) that: "You are no longer allowed in this store".

My wife and I were shocked by the employee's conduct and said nothing further as I left the store with the alarm again sounding because the employee still did not deactivate the security devices.

My four-year-old and eleven-year-old children were harrassed, falsely accused, and treated like criminals by an overt, bluntly racist security officer. He screamed at my children, accussed them of opening a Lego box without paying for it. In fact, the toy was purchased at another store with the bag next to the children including the receipt.

He made no assessment. He simply judged my children based on their skin color and automatically assumed that they were criminals. My kids felt embarrassed, ashamed and dehumanized. My son is only four years old. No children should be humiliated and treated like criminals based on their skin color. I am seeking justice. The store failed to apologize or admitted any wrongdoing. My children went home sad, feeling hopeless. Frankly, so do I!

The line was going slow. I waited 10 minutes in line to pay at the register. Then they switched me to another line. The cashier didn't know how to work the cash register and somehow broke something. Then they switched me back to the original line. There they rang up my items which came to $298.78. Apparently they didn't fix a sensor or something. When I started to leave the alarm went off.

After standing in line all that time and paying for each item somehow something went off and they were treating me like a criminal. The store manager refused to compensate me for the horrible service and the embarrassment in any way.

As I rolled the shopping cart toward the front door to exit the store, a bell went off. A woman grabbed my bag of recent purchases angrily, and went through them and found a security button that a clerk failed to remove at the cashiers checkout. She handed me back my bag and I asked if I could use the shopping cart to get to my car in handicap parking as I have to carry an oxygen tank 24 hrs/day and the shopping bag was also bulky and heavy. Today is also an "ozone alert" day in Phoenix and the air is particularly hard on me with any exertion.

She looked at me as if she was mad at me for having to correct the cashier's error and bluntly said "No" - "You cannot remove the cart from the store!" Other stores I shop either allow you to take a shop out or most even provide electric carts for handicapped people. Neither I nor my family will ever shop at another Burlington Coat Factory outlet.

I was fully exhausted and panting for breath as I got to my car and was dizzy and had to sit still a few minutes and came home still having difficulty.

I took my 2-year-old daughter to try on some clothes and was told that I could not enter the fitting room with the stroller, which I would have used to keep her secured. Upon exiting the room, I handed the attendant (who had replaced the first attendant) the (5) five articles of clothing that I had fitted for my child.

At this time, my daughter darted away from me and into the aisle. When I located her, she was headed towards the outside exit of the store. When I returned to retrieve my stroller, the attendant explained that I could have taken my stroller into the fitting room.