Telephone solicitation and acceptance occurred in November 2011. I was promised gas card as part of the program. I had to call back since it never came. They said they'd "resend" the "welcome package". The post card came from Membership Services asking for "verification". I filled out and then waited another month—still nothing. Then, I went to their website and initiated e-mail correspondence with a Lisa ** who didn't answer my question, but she said they would "resend the form." I responded that I had already sent the form 2 times, but would send again. She has yet to reply to my last "request for answer" and have not heard back. Today, I called and cancelled membership (5 months later) and there's still no gas gift card. I spoke with one person and then got her supervisor, who said to send a letter to Membership Services, Consumer Affairs Department, Budget Savers, 5832 Lincoln Drive, Suite 302, Edina, MN 5536. The supervisor said that department would be able to assist me. So this is my last attempt to get the card, but I'm not optimistic.
Consumer Complaints & Reviews
I received the information package on 10-31-2011 which reads a $24.95 fee would happen on 10-20-2011! And trying to get the "free" products, like $100 in gas, is like trying to pull teeth out of a chicken's mouth! What a scam this is! Looks like I'm going to get scammed for a month's worth of nothing!
I noticed that I was being charged a membershp fee of 24.95 for a purchase of a $1.00 product back in May of 2010. I never gave permission to continue with membership fees being withdrawn from my account. I had declined that option last year. However, according to my bank statements, they (Budget Savers) continued to remove $24.95 each month, until I realized it was for something I never agreed to, nor received any other products except for an initial fee of $1.00. I called them to explain to me what it was I purchased, when I purchased, and why I was paying a membership fee. I was sent a form for consumer Affairs from Hopkins, MN, and filled it out and mailed recently, because I was waiting on my bank to see if there was any other charges made in the past.
Budget Savers has been charging my credit card since 2009. Didn't know they were charging my account. They never contacted me and never had my permission to use my card. Now they will not reimburse me any of my money.
I have never used this budget savers and never knew I was being charged for this. Until I signed up for online banking and realized that it was charged to my account. I then called and that was when I found out that this had been going on since 2009. The floor manger would not refund any of my money. Who does this? This is bad business.
I received a call for a 30 days trial period of some coupons on the evening of 2/8/11 for $1.00. Then after that, if I decided to stay with it, $29.95 per month. I received the packet on 2/22/11 and on the same day, they deducted $29.95 from my checking account! I called and spoke with a supervisor "Melissa", who said the 14 days trial had passed and they would not credit me! I tried to tell her that I just received the letter on 2/22/11. She, more or less, said "tough"! They never even deducted the $1.00 trial, went straight for my checking at $29.95! They actually stole from me!
