Brandsmart USA

I bought a Haier Washer (rwt350aw-wow super cap/7c/3spdcomb/Sstub/5) on Brandsmart USA on July 2, 2011. It broke and I called. You told me to call Gonzalez. I called and they came, and told me it was the water pump broken, and that in a week, they will install the new pump. Three weeks passed, and nothing happened. I called Gonzalez and he told me the part has not arrived. I called Haeir office, and they told me that they have no information of Gonzalez about my washer. I called Gonzalez and they told me they will send the information. A week passed, and I called Haier again, and they told me that the washer was no good, and that they filed a request for changing my washer for a new one.

Now, I am very angry. Why didn't Gonzalez send the information that you required? Why didn't your staff at Haeir have the information for almost a month? It was your employee that was not acting in accordance with customer service. It was Gonzalez. It is almost a month, and they told me I have to wait another week to see if they will be allowed to change our washer. I am very angry. I am waiting for you to explain to me what happened.

I bought a Megellan RoadMate 2036 - MU (a GPS for my wife's car) before Christmas and in early January, I was setting up the device for my wife and when I pulled the charger out of the charger port in the car, the charger tip came apart and the end piece broke off and was stuck in the lighter port.

So I figured, This is a manufacturer's defect. So I go into the store in South Dade County in Miami, Florida and I spoke to a Michelle and the store manager, Danny ** and they were so apathetic and indifferent to my plight. The manager created this great theater by going to the back and coming back two minutes later and telling me the same information, "This is physical damage," inferring that I must have broken the charger.

What really bothers me about this situation is not the charger because I can replace the charger. It's that Brandsmart sold me a defective device and does not stand behind the products that they sold me. They hide behind the old motto, "It's not our fault that you we received a defective device from the manufacturer." I have bought three TVs that are well over $4000 in the last 10 years and thousands of dollars in other items in that same span. And now, I they are going to lose my business and everyone in my network and everyone in my circle of interest. I can guarantee that no one in my family will every spend a dime from Brandsmart again. If anyone wants to hear more, give me a call.

I was told to take my 6-month old T.V. purchased from Brandsmart that no longer powered on to any Brandsmart service center after calling their 1-800 number by their customer service rep. This was after she checked the purchase based on my phone number. After an hour commute in holiday traffic, I was told by the store that they did not replace or repair the T.V. and there was nothing that they would do. Thanks for nothing Brandsmart.

My brother, Ricardo **, purchased a 47" LCD 3D television as a Christmas gift for me. The TV worked for 5 minutes and then only gray lines appeared on the screen. I emailed one of your technicians but he was unable to assist although I was billed $76. A technician in Trinidad advised that the problem is a manufacturer's defect and a new board is required. The repairs will cost me $400.

I am disappointed that Brands Mart shipped a defective TV to Trinidad and I have no recourse. My entire family have been purchasing items from Brands Mart for years and have not had any problems. I await your comments.

My brother, Ricardo **, bought a new LG LED TV for me at Brandsmart Miami, Florida. The TV worked for 5 minutes only. There are only lines. The model number is 47LW5600.

Brandsmart delivered a new LG French door 2 freezer door refrigerator less than 48 hours after I paid for it on August 15, 2011. Tt broke less than two months after I had it. It's been over a month since I noticed the problem, I called them, had a service man out, who ordered a part that they're "waiting for". Their number is 786-242-6200, then press 1 english, 2 customer service, and 2 service and repair to speak to someone about my account;

I'm Robert ** and I bought it from the South Dade store on August 15th and noticed the problem October 14th (actually had a hint about the problem from the start; but no clear evidence of it until 10/14). I called service 10/15 and it's been downhill from there. They said the part was ordered but took time to be delivered; I wanted the refrigerator replaced, but they said it was beyond the 30-day replacement time limit.

They promised to service my fridge last Saturday. That was delayed until Tuesday which was then supposed to be delivered Wednesday, 11/15. The repairman said he was backed up and needed to come late today, 11/17. I called LG, they said it needed to be serviced, not replaced; but that Brandsmart could replace it if management decided it was in their best interest.

I would have preferred that they simply replace this refrigerator with a new one and repair the broken one on their time. Please convince them of this? I have a huge family gathering coming in one week, I simply need a working refrigerator ! Thanks for attending to this!

On March 5, 2011, I purchased a set of Dr. Dre iBeats. The sales associate asked if I wanted to buy the warranty. I told him that Monter had a warranty. He says yes but with them I had to send them in and be without my head set for over 4 weeks and convinced me to purchase the warranty. About 4 months later, I returned to Brandsmart because my iBeats cables were dry rotting and the outer cable casing was coming apart, exposing the wire.

The Brandsmart supervisor says that it is not a defect and that it was a tear and wear issue and he could not do anything for me. I then called Monter and they asked me to send them in . They approved the warranty and sent me a new pair. I know that warranty sales are 100% profit to Brandsmart but I believe that the sales associate did his job by pushing the envelope on the warranty but Brandsmart failed in following through by telling me that it was a tear and wear issue without taking in consideration how good I take care of my 100.00 dollar iBeats.

I purchased a total of 5 phones on Saturday, 11/05/2011. After you read this letter, please give me an explanation on why I had to have this horrible, unprofessional experience. The store that I have the complaint about is Brandsmart at the Anchor Store Sawgrass Mills Mall Entrance on Flamingo Rd. 12801 West Sunrise Boulevard, Sunrise, FL 33323. Their phone number is (954) 846-000. The store hours are as follows: Monday-Saturday, 10:00 am to 9:30 pm and Sunday, 11:00 am to 8:00 pm. Jeanette, Lisa, Kathleen, and the closing store manager are the 4 representatives that need extensive customer service training. I cannot remember the first agent that helped me to purchase the phones. But if you look at the transaction, you will be able to see who she is. She was professional. There was a representative at the door by the name of Damien. He was professional and customer friendly. I explained to him what was going on and he apologized. Please contact me anytime

My family was here to visit from California and we did a little shopping at the mall. We decided to go into Brandsmart and purchased new phones. The ending experience that took place at Brandsmart certainly ruined their trip. Jeanette, Lisa, and Kathleen really gave us a hard time, with being in her presence made all of us feel inhuman.

I am writing you this email due to the way I was treated unprofessionally. I am a customer and a frequent shopper. And if you look up my name, you will see that I am a frequent shopper. I should be treated with the utmost respect. I purchased 4 phones from Brandsmart at the Sawgrass Mills Mall on Saturday, November 5, 2011. The first agent that helped me was pleasant. But there was an agent sitting behind her by the name of Jeanette, who I assume was her supervisor. It's because the agent that was helping me kept asking Jeanette for help with questions I asked that she could not answer. Whenever I asked a question regarding the phone and my services, the agent Jeanette was unprofessional. The answers that she gave when I asked her a question was brief and blunt, with her hand gestures, facial expressions, and rolling her eyes up so that you can see the white of her eyes as she was mad for whatever reason.

Also, Lisa and Kathleen had the same bad attitude and unprofessional ways. They continued to look at my granddaughters and roll their eyes and give evil facial expressions that can kill. I left the store after my transaction was completed, which took about 1 hour and a half. I also received a call shortly after I left the store. The representative stated that I needed to come back to the store so that they can give me the correct paperwork for a rebate that I qualified for. It's because they have a special promotion and I would be able to send in a rebate in the amount of $40.00 for each phone. Also, I could upgrade to a better phone once I come back to the store.

I went back to the store on 11/05/2011, Saturday. Who of course had to help me? It was Jeanette. She was still being unprofessional. Every time I asked a question, she answered it in a way that was a one word answer, with a tone of deep anger and a facial expression that could kill. I found myself asking her the same question multiple times and piecing together the answers she gave me. Jeanette was at the counter. I explained to her about the phone call I received. She told me it was not true, that the representative that called told me a lie.

I explained to her that is false advertisement. She told me she didn't care. I feel at this point everyone needs to learn their job and not give customers false information and false advertisement. That is false advertisement and unprofessional. This whole situation was very disturbing to me. It's because I was also told that I can come back and get the correct documents I need for the $40.00 rebate on each phone, and also upgrade my previous phones I bought on 11/05/2011 (4phones) to a better phone as well. Once again, I was told no, and that it was the wrong information that the Brandsmart representative told me over the phone according to Jeanette.

My granddaughters were with me. Even though your store clerk Jeanette had that horrible unprofessional attitude, I still continued to purchase another phone (that made the 5th phone I purchased on 11/05/2011). Throughout the process, she was being very mean, slamming down pens, paper, the phone, and the box, rolling her eyes, and making unprofessional comments and statements towards the misinformation they gave me. Now at this time, she's putting in the information for the 5th phone I am purchasing. Every time I asked for a manager, she would not respond. And she kept telling me that it was my problem I got the wrong information, and I will not be getting a rebate nor will I be able to upgrade the phone. She said she spoke with that representative and she knew all about it and that's too bad for me. I explained to her that this is false advertisement.

After I slid my card and the purchase was made, she kept taking the phone to the backroom. I could not see what she was doing and of course, she did not tell me. That is very unprofessional to walk away from your customer without explaining what you're doing. So at this point, I have to assume she was activating it or something. Of course, she did not say what she was doing because she had that horrible unprofessional attitude (the normal thing to do before you step away from a customer is to tell them what you're doing and that you will be back).

Finally, she came back to the counter. She put the phone box in a bag and left it on the counter. I picked it up. When I left the parking lot, my granddaughter looked in the box and there was no phone in the box. I had to turn around and of course by now, the store was closed. I went back to wait and see if someone was outside leaving for the night. The manager of the store came out. I said to him, "Why yell? That's being so unprofessional. Where is my phone?" He said, "Oh yeah, let me go get it." I said please and I explained to him how I have never ever in my whole life experienced such a horrible, unprofessional experience like this at Brandsmart or anywhere else. He left and came out and said, "Oh, your service is not working." I had to explain to him my granddaughter had a phone already. Jeanette turned it off and never gave me the new phone. I said, "Can you please just turn on the new phone and stop giving me a hard time?" He said, "Jeanette had the phone." I explained to him, "That is stealing. I paid for the phone. Why did she keep it? He said he did not know.

So, the manager said he would go back and get the phone and turn on the service. Jeanette told him my service was off and that was untrue. Finally, he came out with the phone. I explained to him about how unprofessional Jeanette is and he said he would take care of it. At this point, I don't believe him, because I also told him about how they called me about upgrading the phones to a better one, and also they would give me the correct paperwork for the rebate. He said he knew about that too, and there was nothing he could do about it. That is not good enough for me. There is no way a customer should have to go through any unprofessionalism whether you're buying something, simply asking a question, or just browsing through your store. I was with my 2 granddaughters, my brother, and my daughter. This situation really upset everyone. We left with a feeling of disbelief and frustration, with what we had to experience that day.

It seems that Jeanette is giving the orders to the employees, who are also mimicking her unprofessional tone of voice and facial expressions. Without the customer, there will be no jobs at the Brandsmart store in the mall. Please let Jeanette and the manager know that. Being unprofessional brings down the moral of the store. It is bad for business. The word spreads around about the bad attitude of the employee and how unprofessional the employees are. Jeanette, Kathleen, and Lisa, and the manager need customer service training. Please provide some additional training to Jeanette.

I was still feeling uneasy about this whole situation but I really like your store. I bought an additional phone that night. In total, I bought 5 phones. But the representative needs coaching on the following: greeting every customer with a smile, having professional attitude, not making angry facial expression, rolling her eyes up and down, and waving of her angry hand motion and body movements. Greet your customer. Treat the customer with respect. Answer customer questions correctly no matter how many questions they may have. Do not walk away from your customer and not say what you're doing or I will be right back.

I purchased a Whirlpool duet washer/dryer combo at Brandsmart with an extended warranty package on July 25, 2011 but I had it delivered sometime in September because I was renovating my apartment. I used the washer one day and it hasn't worked since. I called Brandsmart service and they came to my condo. After reviewing and speaking to Whirlpool, the service man informed me that the front computer board did not work. He left and informed me that Brandsmart would call to repair the washer once they had received the part. After not hearing from them, one week later I called and was informed that they had received one part and were waiting for the other one. I immediately called Whirlpool customer service to inquire. They informed me that the part was coming from Mexico and that it would be in a week later. I received the part last Tuesday, October 11, 2011 and I immediately called Brandsmart to request service. They gave me an appointment for today, Tuesday October 18, 2011.

Last night around 7 p.m., I received a call that they would be here today from 12 noon to 3 p.m. so I took the day off. This morning I received a call from Brandsmart to cancel the service because they could not find the part and they do not know when they would be able to repair my washer. Now we're talking about a month at least that has gone by. I understandably called Whirlpool Customer Service again. They in turn called Brandsmart and investigated the issue so you should be able to contact them and find out further information. The person I spoke with this morning was Mary from Michigan. She told me to wait until the end of the day and if I hadn't received a call from Brandsmart service to call Whirlpool service again and that they would correct the situation. I just hung up with Whirlpool service and they have the necessary part in stock and are sending it two days via FedEx. This means I should be receiving it on Thursday.

I then asked if it would be possible for them to send someone reputable to repair the washer since I didn't feel comfortable anymore with Brandsmart. The person helping me did just that. She is sending someone on Friday and I thanked her for that. I would greatly appreciate it if you would help me to get a refund for the maintenance agreement I purchased from Brandsmart which I no longer trust. I would rather just use someone that is reliable and reputable that understands the Whirlpool standards. I just want my washer working and a refund for the extended warranty with Brandsmart. Hoping to hear from you soon.

Three years ago I bought a washer with the extended warranty you all sell. My machine broke and according to their tech, it was my fault because I overloaded it. It was not my fault, I just do my laundry. Don't sell or steal money for a warranty if you will always blame the client. I was charged $140.00 for the 10 minutes it took your tech to blame me. I am a very disappointed client and I will never get your warranty again.

I bought a microwave and built-in oven from Brandsmart for use in St. Lucia, only to find out that because we use 50 cycles and the states is 60 cycles, none of those appliances are working (after having paid duties, etc. and shipping). The salesperson should have known that the appliances would not work and advice me accordingly. Now, I have completed my kitchen and both of them are of no use to me. Please assist.

I went to the Brandsmart at Kennesaw in GA. I asked one question from the sales clerk. Before I buy anything, I want to know how much it will cost to deliver, set up, and install my TV, sound system, DVD player, and TV trolley. Because by this time, I was interested in buying a bigger, more expensive TV and a few other things. He said the total with everything included will be 148 dollars. That was a little more than I was expecting. I just bought a whole lot of stuff from Rooms To Go. They only charged me $100 for a 2-room set up.

And he said, "I am the general manager of this shop." Apparently, he has been watching me say I'll take that, and I'll take this. He felt that he could swindle more money out of me. I am a doctor but I look really young, so he treated me like I was an idiot!

I told him, "First of all, a price was already quoted to me. Secondly, I don't need anymore help. Thirdly, since you came around after 2 hours of shopping in your shop and told me it would cost more to install, then it is really not a bargain. Therefore, I am going to let everything go, and just pick up the TV, put it in my car and leave. He became red and said, "Okay let's negotiate." Then, he started to follow me around the shop wherever I went. He was rude and intrusive! I said I am no longer interested in purchasing anything. Finally, he said, "Okay, I will honor what the salesman told you initially." What was this man thinking? He had no right to bump up a price after 2 hours. Everyone else was shopping but he didn't disturb them. He probably thought I was easy prey.

And I am the general manager!" Who cares!

I had had it, deal or no deal. I refuse to deal with anyone like that. He interrupted my buy, tried to jack up the price. And when that did not work, he was ranting about it. And don't get me started about his demeanor! He had an air about him, as if he knew what was better for me than I did. I don't need a shop's general manager who tells me that I don't know how to shop for a bargain, or tries to bump up prices because he thinks he can! All businesses make money, but don't try to swindle it out of your customers!

I put my credit card back into my purse. They had not charged me yet. I said, "In less than 30 minutes that you came around, you have managed to insult me, follow me around the shop, and annoy me to the extent that I would rather pay $1000 more at Best Buy, which is where I shop all the time, than to ever come back here! I expected an apology call, as they had already put my details into the computer and had my name, address and phone number. But 4 days have past. He did not make any attempt whatsoever to apologize. He should, as not once did I raise my voice or curse. Therefore, the person who was rude was your general manager. My suggestion is to choose general managers wisely and let them know their limitations! Harassment and belittling a customer into placing more money on the table doesn't bring them back.

My husband and I purchased two Blackberry cell phones and a 2-year family contract with T-Mobile on July 16, 2011 at Brandsmart. Today, I received a paper T-mobile bill in the mail for $258 for two additional phone lines which I do not have. I called T-mobile and was advised that they were opened on July 16. They passed it on to their fraud department for investigation. I then called Brandsmart several times (I was put on hold each time for at least 5 minutes) and after a half hour, I was finally able to speak to Rubin, who at first insisted it had nothing to do with Brandsmart. Then he said he would look into it and call me right back. Well, he never called me back and now I have two T-mobile family accounts and 4 phone lines, two of which I do not have phones for and never used!

I bought a computer for my wife on 08/27/20011. She did not like it. I went back to return it on 08/29/2011. They charged me 20% for restocking fee.

Upon entering the Brandsmart store on June 20, 2011, I was informed by the greeter that she must inspect my purse. I was nonplussed. I have never been asked to show the contents of my purse before entering a retail establishment. I flatly refused and continued into the store. No one could seem to tell me why this policy was required of shoppers, only pointing to a sign on the wall stating the store policy of inspecting any bags being brought into the store including pocketbooks. I am outraged by this and question the legality of such a policy.

I purchased a 2 year extended warranty from BrandSmart in November of 2008. The sales person there told me that this would provide me with at least 3 years of coverage on my television - the manufacturer warranty for 1 year plus the 2 additional years purchased in the extension.

When my television broke and I contacted BrandSmart, they quickly made me aware that it was running concurrent with my manufacturer warranty. When I asked why I wasn't made aware of that initially prior to purchase, they informed that it was on the receipt which was given to me after the sale was already made. I never noticed the wording on the receipt.

I then asked why a warranty for parts and labor would run concurrent when I already have a warranty for parts and labor from the manufacturer, and they responded that Sharp doesn't cover all parts and all labor that first year. Sharp says that they do cover all parts and all labor during the first year and that is why they recommend an extended warranty for additional coverage, which is what I believed I was purchasing - 2 additional years, a 2 year extension, not 1.

I purchased a brand new washing machine on May 5th and it was delivered on May 7th. Approximately three weeks later, I noticed a puddle of water in my dining room which is below the laundry room. When I got home one day, the entire outer perimeter of the dining area was soaked. I called BrandsMart and they sent a technician to the house to check on the connection of the machine.

About five minutes after being upstairs, the technician called me up and showed me a very small leak that could not be the cause. So he suggested that maybe it was a leak in the wall due to the pressure of the water of the new machine and that sometimes, the builder doesn't make sure that the pipes in the wall are fully tightened. My home is three years old. He also suggested that I call a plumber to see what the damage was from. I had a plumber come by and his findings were different from the technicians.

He pulled the washing machine from the back of the wall and showed me a long leak spot on the back of the machine that could not have been caused by the slow leak that the technician mentioned. Also, there was a mold line around where the washing machine was sitting and a small leak in the drip pan where you can see a small light going to the dining room. He told me that the leak was caused by the cold water connection to washing machine, and that the technician probably saw it and tightened it enough to show me a small leak--to deter me from thinking it had anything to do with the installation.

The washing machine still has the leak stain on the back where it had been leaking for a while. There were no plumbing problems found. He tested the washing machine drain piping and water lines and found no other plumbing problems near damaged area.

The leak created mold in my laundry room and dining room as well as my furniture. I have been in constant contact with Spirit and BrandsMart and received the run-around until recently, when I asked to speak to upper management of BrandsMart and my claim was then denied. Since the technician left my home, the leak into the dining room has stopped and no further problems have occurred.

I have filed a complaint with Better Business Bureau and when they contacted Spirit/BrandsMart, the response was, "Mr. Derek ** did pay BrandsMart U.S.A for a delivery of this product. However, in response to this claim reported on or about May 28, 2010 alleging that on a delivery date of May 8, 2010, the delivery company improperly installed the washing machine, causing water damage. The delivery company delivered, installed the appliance, and left the premises.

On May 28, 2010, the service technician was at the home and confirmed that there was a slow drip from the installation, which would have not caused the water damage that was sustained in Mr. **'s home, and felt that this leak in the consumer's home was from a different source." When I spoke to Spirit at one time, Tracy was trying to get the company's insurance carrier, Nationwide, to come out to assess the damage but no one showed or contacted me any further. Phil, the manager, has been trying to help to have this taken care of; however, Spirit, the delivery company, does not respond.

I bought a laptop computer on November 23, 2009 with 2 years warranty in October 25. I took it back to Brandsmart to get it checked. I got it back and it shut off while I was using it. I took it back for the second time to get it fixed. When I got it back, I was on for 15 minutes and it shut off again. I took it back for the third time and they still have my computer and they haven't fixed anything. The funny thing is that Brandsmart supervisor says that is not Brandsmart's responsibility, that is the insurance's problem. I bought the computer at Brandsmart, not at an insurance company. They don't want to help on fixing the problem. I'm not asking for a new computer. I just want them to fix it now, not after 2 months with the same and same thing.

I purchased a refrigerator and brought it home. Within 1 month, I had problems with it cooling. They came out and changed everything to get it working. Almost 1 month later, it had the same problems again with cooling. They came back out, fixed it, and the repairman put a note in to say if it stopped again, to get a new one. Okay, it happened again. They fixed it again.

Everything is fine until the warranty ran out. Now, it produces noise that comes on, every time it goes into the cooling cycle. It's so annoying, I'm about to take a sledgehammer to it! I need to keep moving it around, to stop it for just awhile. I will have to pay for repairs. Well, I say no. If it never worked right from the beginning, why should I have to pay. The company should stand behind their product. I will never buy another one! I've never had such a bad experience with a company like them. All within 8 months.

Brandsmart warranty: 41 days and counting and I still have no TV. Brandsmart warranty is bad and so is the supervisor Juan. He has bad customer service skills. Brandsmart tells you all about their spectacular warranty. They have a warranty to repair and one to replace so they say. The replacement only works after they try to repair. I have been waiting 41 days for my TV to be repaired. They have come to my home and brought all the things to repair it after three weeks. Then, that was not the problem so they took it to the repair store. Now it has been another 3 weeks and we are still waiting. They have never called to give me any information. Then, I had the displeasure of talking to a supervisor in the warranty department by the name of Juan. The worst supervisor is Juan.

I told him that waiting this much time was not fair to my family. And I asked what we could do so we do not have to wait any longer. His response was "Too bad, you just have to keep on waiting." What supervisor or decent human being would talk to a customer like that? I have been patiently waiting when I spoke to him for almost 30 days. The warranty on this TV has been horrible. They cannot find the problem and they cannot order to correct parts. Plus, they give you an attitude when you ask what is going on. Brandsmart warranty is horrible. I have never had a problem with any other warranty ever. Their customer service skills are bad. The supervisor Juan was horrible.

Brandsmart should be accountable for the type of supervisors they hire. Juan is a bad supervisor with bad customer service skills. It's too bad that Brandsmart warranty is so poor in quality and in customer service. I would never recommend Brandsmart warranty. It is so bad that they even have the sales people at Brandsmart lying to the consumer and saying that the warranty is very good and replacement option is great. It is not great. It is horrible. It's the worst experience ever. Juan, the supervisor in the warranty department, is the worst supervisor ever. He did not even read the notes about what was going on with the TV. He did not update me in any way. He just had an attitude that was very bad, especially since we have been patiently waiting for our TV now for 41 days and still counting. We still have no TV even after 41 days.

I purchased a 42" LG Plasma in 2006 together with a three-year extended warranty. The verbiage on the documentation indicates that the warranty takes effect after the manufacturer's warranty ends. Brandsmart indicates that it started on the date of purchase and ran concurrent with manufacturer's warranty. What is the purpose of purchasing an extended warranty if they run concurrently? The TV is now in need of repair but Brandsmart will not honor the extended warranty, which should not have ended until November of 2010.

I was in the store to buy a home theater system. There was an LG model#LHB535 on sale for $348. The salesman wrote it up. When I got to checkout, they said it was $428. I spoke with general manager of the store and he told me this item was not on sale. I told him it had the sale sign for $348. He then told me there was a mistake on the item. He could not let me have it at that price so I left. I have bought items before, TV, coffee pots, home theater systems and others. This is no way to treat customers. Is Brandsmart willing to lose a customer over a few dollars? I am going to file a complaint with the BBB and also put this complain t on Facebook, Twitter and other websites if i can't get some satisfaction.

I bought a Frigidaire dishwasher under 1 year warranty. After not even 3 months the thing wouldn't clean, and was gushing water out the bottom. I didn't know for a while . The repairman came out and said the whole thing needed to be taken apart, and put back together (why didn't they just buy me a new one?). The part is on "back order" and "reorder", and excuses after excuses. It has a been a month, and they still have no part for me. It caused water damage to my drywall. I have 7 people in my family, and do not have time to wash all these dishes, that's why I bought a dishwasher.

I purchased a Cabrio washing machine from Whirlpool wtw6300sw1 model number on September 3, 2007 with an extended warranty for 5 yrs (lucky me) and that machine has broken more than my 25yr old machine. In the first year, I had service done like 3-4 times and since then I feel it's about the same every year. I have been more inconvenienced with this supposedly better machine than once again with my 25yr old Kenmore. Currently, I am waiting for service again and the only reason I purchased was to make my life easier because our family grew from when I purchased my old machine.

Colby 19 advertised for 128.88; they pushed 198.88 twice in a row. They have a mismatch in their system of one digit in the item number, like one is an idiot and they are right. As obvious as frustrated one can be after "dealing" for a few minutes and be left empty handed. Bye, bye BrandsMart USA. That TV costs less any day, everywhere but in BrandsMart. Deceiving false advertisement.

In mid-July 2010, a Brandsmart technician came to repair our WFW9600TW Whirpool Washer. He was going to order the parts but when I called they were awaiting for some clips.

On August 19, 2010, I was contacted by Brandsmart saying that they are going to swap out my washer. But when I was given the model number WCVH6800J, it turns out to be a GE. When I complained, they offered a Frigidaire, which neither of the two were the same.

I explained that If you purchased a Lexus and it was to be replaced, you need to get a Lexus, not a Toyota. The supervisor kept on informing me that the warranty contract read that they can replace it with an equivalent if they deemed so. I refused the lower quality offer and asked to repair my washer.

They gave me a take it or leave it attitude by saying, "Sorry. Is there anything I could do for you today?". Thank God for small claims court!

Forward to your list: Horror story, "BrandsMart" 50" Plasma broke on 9th under warranty, tech came 10th, spoke warranty dept on the 14th, they claimed to be waiting on BrandsMart service, service said part ordered should be in by 19th next extended it to the 26th but can take as much as 45 days. They said by law they can look for the parts 45 days before they had to replace TV. Be careful of BrandsMartand warranty dept, poor communication, bad service. Pass to all, warning! The person did not even care if fixed or replaced but with 4 kids to wait this long is criminal! Mass emailed this to over 900 on my list already.

I purchased kitchenaid appliances in 11-07 from Brandsmart USA and also purchased extended warranties for each appliance, refrigerator, stove, microwave. The handle of the microwave cracked so I called the warranty co. (WCPS) of Florida out of Texas. Spoke to a rude person that from the start said he could not set up a service call to the house since the part was not covered under the warranty. I looked at the plan and you might as well not have an extended warranty because the exclusions outweigh what the warranty was intended for. The service rep. was rude and transferred me to another dept. that when transferred was a beeping sound and no person. So I called the manufacturer direct and complained.

I spoke to a Nicholas at 800 422 1230 and he tried to help me by calling himself to see if he could reason with someone. However when he came back on the line, he told me he could not help me because the Warranty Company that Brandsmart provided me with and which I paid for at the time I purchased the appliances was not part of Kitchenaid/Whirlpool or a partnership thereof and he could not help me; That this WCPS of Florida Inc. was an independent company. This is totally misleading and fraudulent because I have purchased an extended warranty that is totally useless, that I thought was affiliated with Kitchenaid.

Now I have called local appliance parts companies and the cost of the handle is $58.67, which I was told was stainless steel and it happens to be plastic.I would have to call a technician to come to the house which usually charge approximately $90.00 to $100.00 plus the cost of the part, $58.67. I believe this is outrageous for an item that I paid for $358.88 plus the extended (3) year warranty for $48.88 which I can't use because the items not covered under the exclusion clauses in the plan can't be jumped by the highest horse. The microwave isn't even three years old yet and it is falling apart. The Warranty company said this item is cosmetic. How could the handle be cosmetic? If you don't have the handle, you can't open the microwave door.

Since September 2009, my HP Pavilion tx1000 laptop has been in the Brandsmart workshops. I have gone to the store about 7 times already because the store has called to say that the computer is in 'perfect working condition'. When I have gone to pick up the laptop, no changes have been made and the same problems persist. This has become an annoyance and the store refuses to give me a final solution to the problem. This laptop was bought for my daughter in order to help her with schoolwork and projects. She only had it for a few months before the problems began and has barely been able to use it. I feel as if my money has been lost and my daughter has been deprived of the comfort of having a computer at home. She has had to unnecessarily waste time by going to the library or other people's houses to use a computer.

I had a problem in that I saw a price differential in a washer and dryer I bought from BrandsMart elsewhere for less. I saw your website, and Eydie of Hollywood (VP, Customer Relations of BrandsMart) had offered to help with any problems. I e-mailed her, and in the course of 30 minutes, I received a credit from BrandsMart, even though my model numbers were a little off. My experience with BrandsMart has been positive over the years.

I bought my maytag washer and dryer at Brandsmart in Kennesaw Ga. I also purchased the five year extended warranty. Well this is the second time I've needed service on this washer and i have been dealing with this Mike Sims for two days and someone else the first day from the beginning it has been lie after lie. I was told only a Texas repair center could service me and they were only in my area twice a month. Then I was told they were looking into my situation and would call me back - they didn't. Then I was told they tried to contact a local service man which I gave them the phone number to - they hadn't. They finally did leave him a message and I was told by Mike Sims that he would stay be the phone until the serviceman called back - guess what he didn't. Never, Never, Never purchase from Brandsmart you may pay a little more closer to home but you will have your appliances serviced in a reasonable amount of time.

I purchased a Kenwood flip down 10.2 inch DVD player for the car in 2008 with a 5-year extended warranty and had it installed at the Brandsmart at Sawgrass Mills. About six months after purchase, the screen went blank and since it was still under manufacturer warranty, I had to pay to have it sent to Kenwood to fix. That was not too bad and it was out of the car for only two weeks.

About a month and a half ago, the DVD player stopped reading discs, that is if I could get it to keep them because it would just eject them as soon as they were inserted most of the time. I took it into Brandsmart (which would not remove it from the car unless I paid for the removal) to have it sent off to be fixed. I called almost two weeks after and it had not even been looked at yet. I called a week after that and a part was on order. A week after that I was told that they could not get parts (what happened to the part on order?) and they were looking to see if they could find the same unit in a store somewhere and I had to wait for a call.

I know how this works so I called again a week later and was told that service deemed it needed to be replaced and that the warranty company was suppose to call me, which they did not. Once talking to the warranty company, they "offered" me a 16 inch flip down monitor for the car. This would be fine except it didn't have a DVD player. I told the representative this. He told me he would submit this information and I would get another call with a new offer in 3-5 days.

Almost 10 days later, still no call so I called again. They have a new offer. This time it was a 11.2 inch flip down monitor. Again no DVD player! I once again told the representative that this is unacceptable and is very annoying that the offers are not even the same type of product. She said she was sorry and would submit again for a new offer. Who knows what they will come up with next. I have little hope. So I have been driving around with a hole in the roof of my SUV with cords dangling out. Brandsmart's warranty has a lot to be desired but I guess the saying, "You get what you pay for" holds true once again.

On July 14, 2007, I purchased a Maytag dryer from Brandsmart. On January 28, 2008 I contacted Brandsmart because the dryer was not working. They sent out a service company (Flamingo Appliance Service, Inc.) to repair the problem. They replaced two parts on the dryer (part numbers 8546219, 8558455). Then again, on February 11, 2008, the dryer broke again. I once again contacted Flamingo Service per the warranty of Brandsmart. They came out again and reinstalled the connector. Then again, on Feb. 14, 2008, I contacted Flamingo and they came out and replaced the parts for the third time. I then proceeded to call Brandsmart and complained about this dryer. They said as long as they can still fix the problem, they would not replace the dryer.

Just a couple of weeks ago the dryer broke down again. So I contacted an electrician because I am now out of warranty. He replaced the same part again and charged me for it. Shortly after the dryer broke again and the electrician recommended not even to replace it because it was not worth it. This is a problem that was going to continue to happen. I have now contacted Brandsmart and Maytag, and they do not want to replace the dryer. They are willing to replace the part and the service. I truly feel that this is a lemon dryer and I am looking for some justice in this. This dryer cost me $698.88. I just want to know if I am entitled to a new dryer or what my rights are. The consequence is that this dryer is obviously defective and is costing me money and my time. Not to mention I have to go weeks doing my laundry at a laundry mat, which I completely dislike but have no choice.

My family and I visited the Stockbridge location on Feb.11, 2010. It was our first time visiting a BrandSmart. The prices on the merchandise were reasonable. Our experience went fine until it was time to check out. The cashier seemed to be annoyed by the fact that we had more items than she prepared to ring up. She huffed and sighed and made sure that I knew she was annoyed. After checking out, we proceeded to the exit where we encountered the bag checker. I understand that they have a policy that entails bag checking but I never felt like a prisoner being frisked after spending $400.00. Stores like B.J.'s also have a bag check policy as well, but I have never felt violated as I did at BrandSmart.

It was our first time there, and also our last time. There prices may be a little lower than Best Buy or Circuit City, but I am so willing to pay a little extra to feel like a customer. Goodbye BrandSmart. Nothing but a little inconvenience and regret. We'll be OK, but BrandSmart will not get anymore of my hard earned money.

I purchased a set of Whirlpool front-loading washer/dryer. After two years the door got stuck and broken. I purchased the BrandsMart appliance warranty for 4 years. So I called in for service on December 27th, 2009, and it is now February 3, 2010 and we are still waiting for parts. This is unacceptable to me and I think to anyone. It has taken the technician a few visits and parts orders. If I would have called a Whirlpool technician, I think that the problem should have been fixed within a week but over a month it is outrageous!

BrandsMart customer service is poor, inefficient, and don't care about the customers and it has been the worst experience ever. Ironically, when you purchase any item at the store; they offer the warranty and always claiming that if anything goes wrong, they will replace it. Well, that is a lie! Well, I had to go to a local laundry to wash my clothes every week at a rate of $20 each visit. It has been over a month, several phone calls, but my complaints are not being answered. BrandsMart USA is a place that I don't recommend!

My husband and I bought all our appliances (Frigidaire) from Brandsmart due to massive damages we had from Hurricane Wilma. Not one of the appliances are wearing well. The oven door on the stove must remain open when you use the broiler which is the most ridiculous thing we have ever seen. This in itself poses a danger. You cannot stand in front of the stove and cook while the door is open unless you want to get scorched. Why is this so? The door on the over the stove microwave is hanging from one hinge and cannot be fixed and the dishwasher doesn't work on the normal wash cycle.

The appliances are barely four years old and they are terrible. It was bad enough to go through all the damage and aggravation but not we have o deal with inferior merchandise. Is it Brandsmart or is it Frigidaire? It's very disheartening to spend money, especially these days and have everything run down at the same time. We had insurance but of course when it ran out so did the appliances. We are very upset and will never buy Frigidaire products again because of our current problem.

I bought several appliances with 5-year extended warranty in September 2006. Last year in August 2009, the microwave stopped working. I started calling the service department and a technician came and diagnosed the problem and told me the parts will be ordered and will come in 7 days. It took 2 months for another technician to come and said the wrong part was ordered by the first technician. It took another 2 months for the third technician to come and now another part is missing.

It's already 2010, and when I tried to call the service department today, the 11th of January, the phone is disconnected with no forwarding number listed. I called the company for the parts to be sent to me instead but they wanted to charge me for it. I've been very, very patient with them but now I feel like I'm at the end of the rope. Please help. The vent/fan is connected to that microwave so now I cook with no vents in my kitchen. The smoke and smell of the kitchen just circulates around. I also have to purchase a small microwave for temporary use, aside from the frustrations and time I've wasted on the phone from these people who thinks they own your time and does not care about the inconveniences this incurs in your life.

In October,2009, the month before my loan expired,I paid my $225 balance by phone and was given a confirmation number. In the next billing period I was sent a bill with additional charges stating I was in arrears in my payments; I called immediately and was told they had no record of my payment under the confirmation number I was given. I told them the money was taken out of my checking account by EFT.

I was instructed to send verification to an address that was given to me by the customer service rep over the phone. I sent a letter with an abbreviated copy of my checking account statement. Brandsmart/GE Money Bank never acknowledged receiving my information, but began calling me repeatedly anywhere from four to seven times a day from before 9 A.M. through evening hours at random times to harrass me.

I then sent another letter and copy of my checking account statement to an address printed on my bill, but this time I certified it so that no one could ignore it. I received a polite reply after a few weeks stating that my "proof" was insufficient.

I then sent another certified letter with an original letter from a financial officer of my bank stating that payment was both requested by phone from Brandsmart/GEMB and made by EFT.

During this time the phone calls continued unabated, even though I informed the callers, now from AlliedInterstate (which I believe is a service arm of Brandsmart/GEMB, since they asked for payment to be sent to GEMB in Orlando, even though their company is based in Columbus, Ohio), that this matter was in dispute and they should stop calling me. The phone calls continued unchecked.

The next letter I received from Brandsmart/GEMB, dated December 13, 2009, was another polite letter stating that they would try to resolve this problem "in a timely manner." Today is December 30, 2009 and the phone calls have continued with no further mail response from Brandsmart/GEMB. Last Saturday, December 26, 2009, they called my home 7 times, beginning before 9 A.M.

I have tried blocking their calls, but of course they have changed the numbers from which they call four times at last count. I am currently sending them a busy signal, hoping that will halt their harrassment at least temporarily.
I believe they deliberately redlined me, because I had an interest free loan, in order to levee late fees and exorbitant interest on my almost $1600 loan. I don't think they have any intention of resolving this "problem" with my account.
This has been going on for over two and one half months of daily phoning, sometimes even on Sundays. I believe they have broken any number of consumer protection laws. They now say I owe them over $400.

Yesterday I sent Brandsmart/GEMB a certified letter stating that under the federal Fair Debt Practices Act they must stop contacting me over the debt they allege I owe them. I don't know what the result will be.

BRANDSMART SENDS ME TO WARRENTECH WARRENTECH SENDS ME TO NEXICORE BIG RUN AROUND BRANDSMART IS A COMPANY RUN OFF OF SCAMMING PEOPLE I bought a HP tx 1320 about a year and a half ago from brandsmart usa. This item has caused me nothing but pain o also i bought the shady warranty they offer BIGGG MISTAKE.

I have sent this in 3 times every time it has been sent back and same problems occur..blue memory dump screen, loss of wifi component, over heating to the point where it burns my leg this is obviously a defective unit but HP will not recall and warrentech/BrandSmart will not refund me my money because they say the items are repairable. Sure you can repair the items but they burn out quite fast because it is a defective unit.

DON'T BUY FROM BRANDSMART AND DON'T BUY THERE WARRENTECH WARRANTY THEY ARE SCAMMERS THAT OFFER LOW QUALITY ITEMS AND SHADY SERVICE PLANS.

Customer Service is our #1 priority.

If you have any problems and or concerns, please direct these to my attention.
Here is my direct line 954-797-4030,
or via my email address: eydie.bowe@bm1.brandsmart.com

It would truly be my pleasure to assist you.

Sincerely,
Eydie Bowe,
VP of Customer Operations,

BrandsMart U.S.A.

I recently had experienced a frustrating warranty issue with BrandsMart USA. Although the Customer Service Department was of no help, nor was the actual warranty servicer, I did contact Eydia Bowe, VP of Customer Operations (as per the complaint log on this website) and within a matter of a few hours, I was contacted by her and then someone from her Team. They quickly resolved the issue to my complete satisfaction and apologized for how it was handled. Although it would be great to not have to take it to Management, at least they did step up to the plate to make it right. Hopefully they will then use these situations to help better train Customer Service in the future.

Brandsmart offers "interest free" promotions for a variety of months, 3 months, 6 months, 12 months, etc. When the automated payment goes in they apply it against the first purchase made, even the extra money that exceeds a minimum payment. The money above the minimum payment should be applied to the purchase that has the least amount of time to be paid off before interest will be assessed. There have already been class-action lawsuits against other retailers (home Depot) for the same accounting practices.

The Sony Camera was bought for US$ 379.00 and a extended warranty of 2 years for US$ 79. The seller told us to buy defintely the warranty because if anything (whatsoever) happens to the camera we will get a replacement inmediately. In fact the brochure with the warranty sayd replacement promise, no question asked.

We went last week because the camera has some technical problems and after one hour wait, they mentioned that they need to send to repair the Camera and there is no replacement covered. We feel that all of the statements done by the seller were a lie, a total misrepresentation and our monies was lost in the warrany. (Almost 30% of the cost of the Camera). We asked for the manager and nobody came to see us. In addition, they threat us that if there is no problem with the Camera they will charge us US$199 for the revision of the Camera.

All the ads and publicity is a misrepresentation, and unfair trade practice against costumers. They lie customers at the time of selling the extended warranty with the promise of a replacment and a the time of a problem, they do not want to replace anything. My job depends on having my camera and in addition, besides all of the lies they say they will take 8 weeks to see if the camera has something or not.

My GE A/C purchased in July 2007 needs a new compressor. I was told that my service plan will not cover the part because it cost more than the unit so the unit must be replaced with a new A/C. This will void my service plan which orginally had one more year and I will have to pay for delivery and installation once again. Not only have I had to wait 2 weeks for this disapponting news but to get a manager or someone in charge is impossible. All customer service, sales and repair do is transfer from one to another until you have to listen to music until you hang up.

I bought my Mitsubishi 57 inch DLP 1080P Television from Brandsmart USA in Stockbridge, GA back in November 2007. I bought the extended warranty for the TV AS WELL AS the warranty on the "lamp" that is inside the TV. Well, on Saturday, July 25th, 2009, the lamp burned out. I called customer service the same day to get a new one coming.

I was actually thinking this would be something to where someone would actually come out and replace the lamp for me. But I found out that this type of repair is considered "consumer repairable". So basically all they can do is ship the lamp to me and I would have to do the repair myself. Which was no big deal, they would ship the lamp ups ground for free, and there would be a 35 dollar charge to have it shipped overnight. He said it would not take longer than 5 days, 3 at best.

Well now it's Thursday, July 30th and still no lamp. I called customer service again, and apparently there was an issue with the warranty. Both the lamp and the TV warranty were supposed to be "5 years". But the lamp warranty they had as 3 years, So because of this internal error, they had not shipped my lamp yet! And it took me calling them, before they were going to fix it! I was getting furious at this point and they agreed b/c this was their fault, that they would ship it overnight at their expense, but they explained it may take a couple days to get the warranty issue fixed.

Now it's Tuesday, August 4th, I called AGAIN, and apparently the warranty issue was corrected, but they were waiting on approval for the overnight shipment! Which was ALREADY approved by a supervisor the week before! Course now I'm realizing I should have gotten that supervisor's name. Anyways they were supposed to call me after it was approved. No call back. I called again this morning, Wednesday, August 5th, and apparently they have sent the order in as a ground shipment! I left the "manager" a voice mail but of course, no call back.

So with this kind of poor customer service and poor service from the supervisors, I have decided to NEVER buy ANYTHING from Brandsmart again!

Dear Valued BrandsMart U.S.A. Customer,

Customer Service is our #1 priority.

BrandsMart U.S.A.

After an hour and a half on hold waiting for the warranty department, I was told they couldn't help me and that I just had to wait for the part. I requested my stove be replaced and was told that only Brandsmart could do this. I requested a supervisor. They put me on hold then disconnected me. I then called Brandsmart Service and asked for a supervisor, I see from the complaints here, I shouldn't expect anyone to call me back. The stove is a lemon, twice with the same problem.. what does that say? Two months total without a stove.

What has happened to this world? Customer Service doesn't seem to matter anymore. I guess one can live without a stove. Maybe I'll just contact my local TV News and Newspapers. Its just a crying shame that you have to waist so much time and energy trying to get satisfaction for something that you paid big bucks for. BRANDSMART, SHAME ON YOU! TERRIBLE CUSTOMER SERVICE - BEWARE!

I purchased a refrigerator from Brandsmart USA about 15 days ago. 5 days later the freezer stopped working. This was in a Saturday. I called to report the problem and they told me they ware going to call me back, to give me the time when they could send someone to check the problem. No one called me that Saturday. I called Sunday and the service department was closed for the day. I called at 8 A.M on Monday and they had no information on file about my problem. They said they will call me with in 48 hours to schedule an appointment. 56 hours later on Wednesday, they sent a technician that told me they have to exchange the refrigerator. He said they would have to call me within 30 to 40 minutes to tell me when I was getting my new fridge. This was at 2 P.M, by 5 P.M.

I had not received any calls. I called the Customer Relation and they told me that the sooner they could deliver my new refrigerator was in 2 days, but they couldnt confirm that for sure. I ask to speak to a supervisor and they told me she was going to call me back. No one call me back. I had no choice but to call them the next day, when they told me they couldnt give a time or date for the exchange, because they didnt have this refrigerator in stock. They said I have to go back to the store to talk to my sales person and start the process all over again for a new model.

I spend over one week trying to resolve my refrigerator problem, trying to feed my family from restaurants and save some money. BrandSmart USA let me down. It cost me more to purchase from them, then going to Sears or any other store. I was trying to make some savings, but I ended up spending more, not to mention the stress I had to go through.

I decided to go to Sears today and they are going to deliver tomorrow.

I am waiting for Brandsmart to pick up theirs and to give me a refund.

I will not recommend buying anything from this store. Their customer service is the worse I have ever experience and I am 45!!!
As they say, you get what you pay for.

DO NOT BUY FROM BRANSMART USA IT WILL COST YOU.

God as my witness this is unbelievably true! I went to Brandsmart USA at Sawgrass, FL about 8:30 pm to buy a 42 inch LCD TV and two DVD'S. While delivering the TV to the car --a hispanic man about 28 years old approached me out of nowhere and said, "YOU BETTER KEEP WALKING #^$ OR I WILL KICK YOUR @#^& !@$!" He was right in my face that close and for no apparent reason. I thought this was either a case of mistaken identity or I was being set up for a crime. I went inside to buy the two DVD's while my boyfriend waited inside the car with the TV. I reported the suspicious behavior and I expected mall security to go to the parking lot.

The employee inside told me there was a policeman that Brandsmart hired inside the store. I went to look for him and noticed the hisbanic man came inside and went to the TV section where I bought the TV. I went over to the policeman and told him that I wanted a report filled out. If the man had just called me a name, I would not have asked for a report, but the man threatened me bodily harm for no apparent reason and I thought I was being set up for a crime. Maybe he would follow me home. The policeman went to talk to him but told me that I should forget about it. Then he started to lecure me as to not accuse someone that it could be a misunderstanding. I asked the policeman, "Why are you lecuring me instead of the man that threatened a WOMAN in the dark parking lot!" Why don't you tell him he should not talk to a WOMAN THAT WAY!" The policeman said it is not a crime to say that and there are no witnesses. The policeman got mad because I questioned him. I thought maybe the police knew him or they are both hispanic... I had no clue why he sided with the man.

I told the policeman very nicely that if he refused to fill out a report then I would need his name and badge number. He point harshly to his chest and I asked him to please write it down on paper. As I walked away he yelled out, "HAVE A NICE DAY!" I did not respond. My boyfriend left the car because he knew I had trouble. He left for one minute and I told him to go back that I would be OK. I believe that is when the hispanic man's two black friends broke into the car, ripped out the lock and stole the TV. I knew I was being set up and it came to pass. When the policeman found out he told me to leave the store as I was disorderly! I told him I could not leave that a crime was committed and I asked to see the manager. He followed me around the store threatening to arrest me. I asked to stay in the office and wait for the manager on duty. He continued to tell me I was disorderly and would not let me wait in the office.

When I finally realized he was serious and he was going to arrest me, I told him to escort me out the door. When I got out the door, he told me that I was not allowed to stay on the sidewalk and wait for the police but, he threw me back out into the dark parking lot where the man first threatened me! I was in shock! I called 911 to report the policeman's behavior toward me. Brandsmart never sent mall security out to the parking lot....not before during or after. They did not want to write a report so there is no ID on the man who threatened me.

Brandsmart wrote a false report to GE MONEY stating that the arguement happened in the parking lot, not the real facts that this abusive man came into their store. I called the store manager the next day. He told me that no incident report was written, from the policeman or the office workers, or the manager on duty. Yet, they fill out a false report demanding that I pay for a TV that they facilitated the crime. My family was very upset from their lack of concern for my safety. I could have been seriously hurt by these theives. GE MONEY sided with Brandsmart based on false statements in a crime. When the policemen arrive from the 911 call, one report was from the theft and one was for the abusive behavior toward me with the policeman. The report that was taken from the Sunrise police department failed to write the facts or the real reason of the call and that is why I am writing this. FOR ALL WOMEN... DO NOT GO TO BRANDSMART. I am tougher than must but, this really hit me hard!

I bought a camera a couple days ago and one of the parts were missing I went back to the store to talk to someone about the part the manager could not be bothererd he said floor models are sold as is and he walked away did not even try to help me I hope all your managers are not that rude. my receipt says may have scratchs and dents it does not say any thing about missing parts. I can not beleive you allow your managers to treat your customers that way

Now my maytag microwave broke. The service man said it is the magnets. I got it the same time I got the stove. It is too much to be fixed and has to be replaced. I bought Maytag because of the reputation that your company has. I am a single mom and a teacher and can not afford to replace an appliance after 2 years. Microwaves and stoves should last much longer than that. Brandsmart was no help and I have wriiten to you in the past. I need a supervisor name or someone that can help me with this problem. I need my microwave replaced.

These are not washers or dryers that can be abused. We are talking about an oven and a microwave. Please have the correct party contact me. I am very disappointed in Maytag but hopefully something will be done. My friend had a Kenmore the same age as my microwave and the magnets went and Kenmore replaced it no charge.

I called Brand's mart Customer Service to complain about my Sony T.V. I have and extended Warranty and it expires 03/2009. The Lamp on the t.v. is burnt out or whatever. They said they will send me by mail another lamp for it and 2 weeks gone by and I haven't received anything. THE LAMP IS COVERED BY THE WARRANTY I PURCHASED IN THE PAST WHEN I BOUGHT THE T.V. AT THE TIME.

I call Brand's mart customer service and they told me to call the warranty dept, because they are the only one that will handle it for me. I cannot get a hold of them at all. It's impossible. The lady who promised me my lamp, her name is Anna from the warranty dept. I also have a repair number meaning I was approved for the service or lamp. The repair number and the contract # represent something that was given to me by a customer repair service by phone and that is an approval for a new lamp which I never got. I need it badly in order for the t.v. to work properly again.

This t.v. I have is the only t.v. in my home. I am a disabled person and depending on the t.v for my only entertainment. Otherwise I go nuts here at home. Help me someone.

On 08/05/07 I purchased a 37 Advent Prima L3711A HD LCD flat sceen TV. On 10/17/07 the sound went out and I had to send the TV to a local authorized repair shop (as per store referral & warrenty) The repair was made and the TV was returned to me on 12/27/07. On 12/10/08 the TV stopped working again no sound and this time no picture. At the time of purchase I brought an extented warrenty, so I called the number, spoke with a representative who told me that I will have to now send the TV out to an out of state authorized dealer, DTR Technologies in Denver Col. The rep stated that DTR Tech will send me a box to package the TV in and I that have to send it to DTR Tech. To date I have not receieved anything (box or correspondence). I called the warrenty rep who states that it will take 3 to 4 weeks for DTR to send the box and instructions.

The TV cost me $719.68, to which it lasted for less than two years. What is my recourse??? If I send the TV out-of-state, will I ever see it again?

I called for service on Oct. 14 2008 and a service technician came out Oct. 17. They had to order a part and then would be able to repair my whirlpool dryer. Today is Dec. 7, 2008. I call, they hang up or insult me. I have left several messages for Daisy Vega and she is yet to return one. We are well past the service repair time limit and they will not honor the extended warranty agreement I purchased with them at the original date of purchase. It does not seem as if they have any intention of honoring it.

I have three small children, (4, 2 and 9 months old). This has cost me a fortune between laundromat expenses( 10 loads or more a week), gas going back forth and the trouble of doing so with the three of them.

The statement has listed the e-mail link. I went to the list registered, put my personal info in and when I submit my info nothing happens.

I am worried about my account info getting into the wrong hands.

I had a problem with a musty smell in my, Whirlpool Duet Washer, and water not being extracted completely from clothes, especially blankets or sometimes regular wash. I called repair, the repairman said it was because I used 2x detergent instead of HE. I told him I had only used that a couple of times. After that I used only HE and I still had a problem.

He also noticed that we had a baby in the house and told me small socks could get lost in the drum somehow causing an ordor and that we should wash small items in a sack. He said if a repairman had to come out and found a sock, we would have to pay for the service call. I have also had dry spots within the loads where water did not penetrated the complete load. I suppose that is why I also had dirty spots within the clothes sometimes.

I have never had so many problems with a washer in my life. I thought I was buying the top of the line of a quality product that cost too much money and I got a piece of junk. Unfortunately, I can't afford to throw it out and buy a new one. I'm just stuck unless we get enough people to protest.

I still get the smell, my clothes are not completely clean and fresh, I'm buying a special detergent that does not help.

After reading about the settlement with Sears regarding not installing safety brackets on stoves they sold, I checked my stove and found it, too, had no safety brackets. I purchased my stove about 2.5 years ago at BrandsMart. They delivered it and set it up, but did not install the brackets.

I just called them in regard to this, and they told me they don't do that and I would have to call Whirlpool because it was their responsibility. Just thought you should know this. I'm looking for someone to install these brackets as I have a 4-year-old son.

in early feb. 2008 we had a terrible fire in our condo. we had to replace many things. appliances were on the list. we have no compliants about brandsmartusa.we chose ge profile for our kitchen. we purchased a microwave, dishwasher, stove, and refridgerator.here comes the problem. the fridge is the worst we have ever known. having been married for 50 years, i have had many types of fridges. we chose this one for apperance and space limitations.

It is a lovely stainless steel box . with very limited storage and poor design. the shef space is a horror. thhe inside door shelves are cramped and difficlt. who designed this. it was not a woman.the freezer is impossible. we are two people,there is not a neccesty for a great deal . this is rediculous.what are the options. we like the profile look in our small kitchen . is there a better design within he space limitation?help....

it is giving me a big headache. i am disappointed in g.e.

We purchased an appliance,(an overhead microwave),from a large appliance store, (Brands Mart U.S.A.),a year and a half ago along with an extended 5 yr. warrantee. The brand is a Kitchen Aid, which matches all the other appliances in our kitchen which we purchased from the same store. Since that time, we've had three visits from the repair service due to problems with the electronics part of the item. This last time they came to repair the oven, they informed us they will replace the appliance, which was fine with us due to the history of our problems with this microwave.

Now our problem starts with the company. They inform us they are going to replace the microwave with a lesser brand than the one we purchased, stating they are only obligated to replace the appliance with another one that performs equal to the one purchased, and it's stated in our invoice and is 'their company policy. The one they want to replace it with is a Whirlpool brand valued at around $200.00 less than the Kitchen Aid we purchased, (which I must also state does not match all the other appliances and styles that our other appliances are, in our kitchen).

How can I fight this? They refuse to accommodate us with our request for the same brand, (and value) microwave, and we are now living with a microwave that turns on when ever it wants by itself, and is constantly beeping when it does, sometimes in the middle of the night, where we have to get up and unplug the think to stop it from doing that.

I would have thought after purchasing a TV, Phone, Oven, Refridgerator, VCR, and Digital Camera from them, they would be more accommodating to our needs. I just don't think this is right. Help!!!

Not able to use the appliance we bought fron the company. Constant waiting for repairmen during a five hour time frame. Constant waking up in the middle of the night unplugging the appliance so it doesn't make noise. etc.

I purchased a new KitchenAid dishwasher in March, 2006 and paid extra for 5-year extended warranty service. On January 25th, it stopped working, and I placed a service call. On January 31, the technician determined it needed a new board and indicated that part would be ordered and it would take 7-10 days. After numerous telephone calls to find out when the part would arrive, we were told that the part could not be located anywhere in the country. We asked them to replace the dishwasher, and they said they could not as it was over 30 days old. We asked for a loaner, and they said they don't offer loaners. It has been 30 days now, and I have an almost $800 dishwasher that is less than 2 years old that doesn't work and an extended warranty plan that has gotten me nowhere. Please help us with this problem.

I work 6 days a week. My husband has health problems - cancer, diabetes, heart disease, high blood pressure. We do not have the time to hand wash dishes and need the dishwasher!

I bought a Frigidaire stove from BRANDSMART on May 2007, it had to be delivered three times. First, it was scrathch, then the little crystal was broken in the front and now I used the oven to cook a pork shoulder for the first time on December 13,2007, my sons birthday and the stove cables and the inside of the stove burned because as per the repair man of frigidaire it was installed wrong.

BrandsMart send me a letter sayng that Frigidaire has to repair it and Frigidaire has told me that it was BrandsMart responsibility because it was installed wrong on the first place. I paid $1,200.00 dollars to have a new stove. It has warranty. I want the stove to be exchange for a new one because that is what I paid for. No to have a repair stove with smell of burn plastic cables inside.

Repairing a stove could cause fire in my house because the stove is computarize and once is damage repair will not be the same as new. I have been buying food because I have a two year old baby that needs to eat good every day. We all work and it has been a terrible effort to cook on the grill outside sometimes because the patio is open and the gas takes longer. This is not counting the cold days. I have expend extra money on food. We could not even have Christmas at home because I did not have a stove to cook. My children had to go to different families to eat for christmas instead of having all the kids at home.

we lost 700.00 dollars we resulted loosing a day of work and agravation from the Brandsmart employees .

8/2/07

The continuing saga of the BROKEN TV ....IT has been over 2 months now without a TV in our MAIN family room I've taken 4 days off from work (WITHOUT PAY) They still can not fix the TV!!!! Yesterday I spoke with AMy at Breandmard and she said we would probably get a gift card for a new TV Since we have replacement on the TV and have be totally INCONVENIENCED FOR over two months now tat would make sense! HOWEVER Today I get a call stating that ONCE AGAIN we will be in convinced and Brandsmart will pickup the TV on Saturday at THEIR convenience to try to repair it!!!!!! ONCE AND STILL WE WILL BE WITHOUT A TV for who knows HOW LONG!!!!!!!!!!! I AM TOTALLY dissatisfied and I will NEVER buy a Mitsubishi OR SHOP at Brandmart again!! Too bad too because we are in the need for 2 big screen TVS for this home and family members just bought winter homes here and they need all new TV appliances etc.

I have a camcorder that doesn't work and a warranty that isn't worth the paper it was written on.

I purchased a Whirlpool Calypso washer from Brandsmart 5 months ago (December 2006). After a month I noticed that many of my clothes were stained. I opened the machine in the midlle of the cycle and part of the clothes were dry. I called Brandsmart and they send me a technician. The technician said the was nothing wrong with the machine, but if it is not working properly I should call Whirlpool. I called Whirlpool and they send me another technician. And again he said that was nothing he could fix.

I bought a refrigerator at this store on 8/13/2003. When I bought this refrigerator, Mr. William Kincaid product Specialists offered my husband and I a extended warranty for this product. My husband and I thought it would be a good investment but in the other hand it was the worst. Every time I call this place to get service for my fridge besides the representatives being as rude as they can be, for a technician to go out and fix my fridge is a problem.

Technichians have been to my home about 4 times for the same problem and no one has bothered to compensate me for my groceries or even found the proper way to fix this problem from happening over and over again. I am a working mother of three children. I live a check to check lifestyle and I cannot afford to miss any more work to wait until these people decide to fix my fridge in a proper way without having to make appointments and no showing up. I got charged $78.88 for this extended warranty that has caused me nothing but headaches. There logo states Express Service, Annual Spec Check, One Free Video Head Cleaning per Contract, Repair or Replace Promise, Coverage Available Worldwide, No deductibles/Hidden Charges, Power Surge Protection, Food Loss Protection, Renewable/Transferable And Remote Controls Covered. I consider this false advertisement,because none of this is being done at least on my behalf.

What can I say my refrigerator has been broken in more than one opportunity? I normally do my groceries on Saturdays, it happens to be that on all 4 occasions it has gone bad during the week days, this is hard for me because my husband and I have three kids and we live a check to check lifestyle we cannot afford to be spending our money only on groceries because someone does not know what they are doing. This is the reason why I have decided to contact your firm to see if we can get help. Because it seems like this will not be happening on our own.

I feel insulted every time I call Brandsmart for service the representatives in this place make you feel as of you are bothering them besides being rude. I am only calling for a service that I have already paid and I insist in being treated with respect and receiving the service that I deserve and not like an animal.

my 60 inch tv is under repair for the 2nd time for the same problem. the 1st time it was under the manufactuers warranty and the repair was done within 10 days. 8 months later the same problem but know under the extended warranty and they have had my tv just about 7 weeks now. I gave them a month before I made my first call and thats when I started to lose my patients. keep in mind that these phone calls are at least a minimum of 4 days apart. first call no one even knew if my tv was there. second call no one still knew any information. third call the part was ordered, it will take at least 10 days. fourth call, 11 days later the part still has'nt come in. fifth call i was told that the part was just ordered om may 10 and that there is a credit hold. no one can tell me what a credit hold is and the no one will call me back to give me ANY ANSWERS OM MY TELEVISION!

We purchased an Amana Refrig. from them on 2/8/05 and on 2/17/05 their service tech came out after we complained of a noise it was making. The tech said they would have to order a compressor and left. Yesterday 2/23/05 I found out after calling them the compressor was ordered 2/19/05 but it is on backorder from Maytag. Maytag admits to it being on backorder but neither company wants to replace out unit or provide an immediate resolution. My mother-inlaw is insulin dependant and we also have 2 small children. We cant wait 2 or more weeks for a new compressor to arrive.

. On August 10, 2002 my husband and I made three purchases in Brandsmart. A microwave, a stove and a refrigerator. The refrigerator happened to be a floor model that had a few dents on the top front plate. It happened to be a 24inch and stainless steal, and those being difficult to find we figure this was perfect. However 3 days later everything changed. Brandsmart delivered the refrigerator, having to worked I had a friend to please stay at my house and receive the items. When received the items were never properly wrapped.

When I came home I immediate contact Brandsmart that the freezer was broken. They advice that they would send service out to look at the unit. My husband not knowing that I had called came in and was outrage at the damaged caused by Brandsmart. When he called the store he spoke to several people, one of them a general store manager Ron Robbie, was stated that the refrigerator was only 1200.00 (as if that was a drop in the bucket), and to come out and buy another unit. To make a long story short I personally have left messages with Robert Pearlman CEO, Lary Sinewitz CFO (who have never returned my calls or have done anything to solve the situation. I have spoken several times with Eddy Bown VP Consumer Relations. This is where no customer service comes in. Brandsmart ruined my $1200.00 refrigerator and their resolution is for me to return the item and buy another one for more money. I have been inconvenienced without a refrigerator for almost a month trying to resolve this issue and instead for giving my new unit since they damaged mine, they want me to spend more money.

I have no refrigerator workng, using a small cooler unable to keep food for myself, my husband or my children 4 & 6. Causing me to spend more money on outside food

I bought a TV on Sept 8, 2001 was delivered on Sept 11, 2001. It was a scratch and dent which did not work but was coverered for repair work under a paid for extended guarantee. Brands Mart could not fix the set and indicated that they would issue me a credit which I could use on a new set exchange. I used the credit to purchase a new, in the box, Hitachi TV model number 50DX10B which they attempted to deliver on October 4, 2001. However, they could not deliver it and install the new set at that time due to the fact that the scrach and dent set did not have a serial number for identification and exchange.

Another date was arranged for pickup and exchange for the new set. The new set was again not delivered because the new service man could not identify the serial number for the second time. Finally a third delivery was made after another visit from a manager that found the serial number that the other service men could not find. The New set was set up and had another problem with the picture on the new TV. It made a funny noise and one station had a piece of the pictures shown on the screen missing.

Service was called and they came out to tell me the set was fine and that it was the cable that was the problem. This was not so as the cable worked fine when I put another set on that line. After a couple of weeks, the set finally made popping sounds and finally the set went completly blank. Service came out and said, yes indeed the set was not working. They then arranged for a pick up on the New set. The pickup was April 10th. At this point I wanted a full refund of my purchase price and my extended warantee. Brands Mart delivered the set back to me on the April 17th. The set still didn't work properly and they picked it up again on the 30th after a tech came out and said for them to pick it up and go over it properly.

At this point I had had enough. Brands Mart said that they could not give me a full refund or exchange as the 30 day period for a full refund had expired. Brands Mart sent a man out and he then arranged to have the set taken in for repair. The set was then returned about a week and a half later and I was told it was only a loose fuse. The set was home less than a week and it still made the pop sound and would only do it intermittently. The tech came again and ordered the set picked up for the second time on the new set. finally, Brands Mart had their men come out and pick up the set. This was done on the 30th of April 2002 the set was picked up for the second time. It is now May 30th, one month after the second pick up of my new set, and I still do not have my set back. I was informed that Brands Mart wants to replace the color guns in the set but they have not received these parts for some time from Hatachi as yet and I have been without a set for over a month. I HAVE HAD ENOUGH. I WANT A FULL REFUND ON MY TV COST PLUS MY EXTENDED SERVICE COSTS.

I am a women of 82 years of age and this has been a great strain on me and my family who has done their best to resolve this matter in my behalf.