Brandsmart USA

Eydie of Hollywood, FL November 12, 2009

My name is Eydie Bowe, and I am V.P. of Customer Operations for BrandsMart U.S.A. Customer Service is our #1 priority.

If you have any problems and or concerns, please direct these to my attention. Here is my direct line 954-797-4030, or via my email address: eydie.bowe@bm1.brandsmart.com It would truly be my pleasure to assist you.

Sincerely, Eydie Bowe, VP of Customer Operations, BrandsMart U.S.A.

Scott of Ellijay, GA November 11, 2009

I recently had experienced a frustrating warranty issue with BrandsMart USA. Although the Customer Service Department was of no help, nor was the actual warranty servicer, I did contact Eydia Bowe, VP of Customer Operations (as per the complaint log on this website) and within a matter of a few hours, I was contacted by her and then someone from her Team. They quickly resolved the issue to my complete satisfaction and apologized for how it was handled. Although it would be great to not have to take it to Management, at least they did step up to the plate to make it right. Hopefully they will then use these situations to help better train Customer Service in the future.

William of Duluth, GA November 10, 2009

Brandsmart offers "interest free" promotions for a variety of months, 3 months, 6 months, 12 months, etc. When the automated payment goes in they apply it against the first purchase made, even the extra money that exceeds a minimum payment. The money above the minimum payment should be applied to the purchase that has the least amount of time to be paid off before interest will be assessed. There have already been class-action lawsuits against other retailers (home Depot) for the same accounting practices.

TANIA of MIAMI, FL September 15, 2009

The Sony Camera was bought for US 379.00 and a extended warranty of 2 years for US 79. The seller told us to buy defintely the warranty because if anything (whatsoever) happens to the camera we will get a replacement inmediately. In fact the brochure with the warranty sayd replacement promise, no question asked.

We went last week because the camera has some technical problems and after one hour wait, they mentioned that they need to send to repair the Camera and there is no replacement covered. We feel that all of the statements done by the seller were a lie, a total misrepresentation and our monies was lost in the warrany. (Almost 30% of the cost of the Camera). We asked for the manager and nobody came to see us. In addition, they threat us that if there is no problem with the Camera they will charge us US199 for the revision of the Camera.

All the ads and publicity is a misrepresentation, and unfair trade practice against costumers. They lie customers at the time of selling the extended warranty with the promise of a replacment and a the time of a problem, they do not want to replace anything. My job depends on having my camera and in addition, besides all of the lies they say they will take 8 weeks to see if the camera has something or not.

Maria of Hollywood, FL August 6, 2009

My GE A/C purchased in July 2007 needs a new compressor. I was told that my service plan will not cover the part because it cost more than the unit so the unit must be replaced with a new A/C. This will void my service plan which orginally had one more year and I will have to pay for delivery and installation once again. Not only have I had to wait 2 weeks for this disapponting news but to get a manager or someone in charge is impossible. All customer service, sales and repair do is transfer from one to another until you have to listen to music until you hang up.

eydie of hollywood, FL June 2, 2009

Dear Valued BrandsMart U.S.A. Customer, My name is Eydie Bowe, and I am V.P. of Customer Operations for BrandsMart U.S.A. Customer Service is our #1 priority. If you have any problems and or concerns, please direct these to my attention. Here is my direct line 954-797-4030, or via my email address: eydie.bowe@bm1.brandsmart.com It would truly be my pleasure to assit you. Sincerely, Eydie Bowe VP of Customer Operations BrandsMart U.S.A.

Tammy of Boca Raton, FL May 26, 2009

BRANDSMART USA'S warranties are a JOKE. After reading all of the reviews, I see there customer service is terrible. We have a GE Stainless Glass Top Stove which we purchased about 2 years ago. We of course took the 5 yr warranty. Twice this stove has stopped working. We are usually without a stove/oven/broil for over a month each time it breaks down. Its the same part every time.

After an hour and a half on hold waiting for the warranty department, I was told they couldn't help me and that I just had to wait for the part. I requested my stove be replaced and was told that only Brandsmart could do this. I requested a supervisor. They put me on hold then disconnected me. I then called Brandsmart Service and asked for a supervisor, I see from the complaints here, I shouldn't expect anyone to call me back. The stove is a lemon, twice with the same problem.. what does that say? Two months total without a stove. What has happened to this world? Customer Service doesn't seem to matter anymore. I guess one can live without a stove. Maybe I'll just contact my local TV News and Newspapers. Its just a crying shame that you have to waist so much time and energy trying to get satisfaction for something that you paid big bucks for. BRANDSMART, SHAME ON YOU! TERRIBLE CUSTOMER SERVICE - BEWARE!

Ana of Miami, FL May 21, 2009

I purchased a refrigerator from Brandsmart USA about 15 days ago. 5 days later the freezer stopped working. This was in a Saturday. I called to report the problem and they told me they ware going to call me back, to give me the time when they could send someone to check the problem. No one called me that Saturday. I called Sunday and the service department was closed for the day. I called at 8 A.M on Monday and they had no information on file about my problem. They said they will call me with in 48 hours to schedule an appointment. 56 hours later on Wednesday, they sent a technician that told me they have to exchange the refrigerator. He said they would have to call me within 30 to 40 minutes to tell me when I was getting my new fridge. This was at 2 P.M, by 5 P.M.

I had not received any calls. I called the Customer Relation and they told me that the sooner they could deliver my new refrigerator was in 2 days, but they couldn’t confirm that for sure. I ask to speak to a supervisor and they told me she was going to call me back. No one call me back. I had no choice but to call them the next day, when they told me they couldn’t give a time or date for the exchange, because they didn’t have this refrigerator in stock. They said I have to go back to the store to talk to my sales person and start the process all over again for a new model. I spend over one week trying to resolve my refrigerator problem, trying to feed my family from restaurants and save some money. BrandSmart USA let me down. It cost me more to purchase from them, then going to Sears or any other store. I was trying to make some savings, but I ended up spending more, not to mention the stress I had to go through.

I decided to go to Sears today and they are going to deliver tomorrow. I am waiting for Brandsmart to pick up theirs and to give me a refund.

I will not recommend buying anything from this store. Their customer service is the worse I have ever experience and I am 45!!! As they say, you get what you pay for. DO NOT BUY FROM BRANSMART USA IT WILL COST YOU.

Roberta of West Palm Beach, FL April 5, 2009

Roberta of West Palm Beach FL (04/05/09)
I bought a camera a couple days ago and one of the parts were missing I went back to the store to talk to someone about the part the manager could not be bothererd he said floor models are sold as is and he walked away did not even try to help me I hope all your managers are not that rude. my receipt says may have scratchs and dents it does not say any thing about missing parts. I can not beleive you allow your managers to treat your customers that way

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |