Boscovs

I purchased a Sealy firm pillow top mattress in November 2006. I started having a lot of issues with it in 2010. I called Boscov's customer service, technician came and measured, took pictures, etc. Customer service states mattress falls within correct parameters of their specs with regard to the warranty. This back and forth measuring with Premier has been nothing short of a total joke. This company is contracted by Boscovs and of course they work for them, forgets about any goodwill gestures or even working with the consumer!

This mattress costs over $1,000 and you cannot even sleep on it. That money was just like throwing it down a toilet! I was told by a salesman at the Colonial Park store that you have to really keep on customer service to do anything for you or if they (Boscovs) will not do anything for the consumer because they do not want to lose money! And he also stated that mattresses only last around 6 years, so to heck with the consumer. I was also told by a customer service rep. that I bought a plush soft mattress and this is how it is supposed to be! I know what I bought in 2006 and it was a firm pillow top!

What a bunch of liars! They will do anything or say anything to get out of upholding any type of warranty a consumer has with any type of purchase! I will never shop or buy at this shoddy store ever again. They even sell seconds and thirds from what I have been told when I spoke with another store in the area. So buyers beware! Their reputation sucks and they won't do one darn thing for the customer nor will they believe you! Do not shop here is my best advice. I hope they go out of business with the way they treat their customers. Never shop at any Boscovs location! Horrible store to deal with! No customer service whatsoever and no goodwill, either. This has been very upsetting considering what I paid for this mattress in 2006.

I also have an issue with Boscovs' customer service. In November, 2011, I placed an order through Boscovs' site for 9 identical items. I received an email response, confirming the order, with the explanation that there would be separate shipments at no additional shipping cost to me. So far, so good. My purchase arrived in separate packages from 4 different stores. Of the 9 identical items ordered, 2 still had the security tags attached, and 2 were the wrong brand. So for you math fans out there, Boscovs managed to screw up 44% of my order, signaling that their quality control is seriously lacking. They did remove the security tags, and mailed those items back to me.

However, they couldn't replace the 2 items that were the wrong brand, and refused to give me a full refund, refunding the cost of only one item. I called Boscovs twice, and both times, they refused to budge. I told them that this was the first time I had bought from them, and that it would be the last, but clearly they didn't care. I contacted my credit card company, and they promptly agreed to refund the remaining amount. Thank you Chase Visa, you are the best. I would recommend that Boscovs executives read Tony Hsiehs book, Delivering Happiness, on creating a customer-centric culture at Zappos. In the meantime, this customer will vote with her pocketbook, and take my repeat business elsewhere.

I purchased a mattress back in June 18, 2011. It started sagging in the middle. I called Boscovs. They sent an inspector. He came, took the bed apart, took pictures, and confirmed there is an issue with the mattress. The mattress was under warranty. Now Boscovs said they would not replace and said my support under the springs wasn't enough. I have 3 extra support slates. I even went out and purchased 3 more. I had this bed for over 25 years and never had a problem with a mattress. I owned a Stearns and Fosters prior for 20 years. I only replaced it because of the age of the Stearns and Foster mattress. I have a friend who had a mattress she purchased from Sam's for 2 years and had hers replaced with no questions asked. It was under "warranty" that's why.

I am receiving back problems because of this new mattress sagging in the middle. I already paid $418.32 out of $905.29 paid. I owe a balance of $418.32. I've been an outstanding customer with them for years. How can they do this to consumers? My mother Dorothy and I will never shop there again. I cancelled my credit card with them. I am so upset. Please have this dispute waived and my balance cleared. This mattress is unusable. Thank you.

I purchased a Panasonic PT-43LCX64 in 2005. I replaced the lamp in 2007 and we need it again in 2011. I paid $2100 for the TV and $300 for the lamp and it needs to be replaced again! I just wondering if there are others out there having the same problem.

On February 2011, I purchased an engagement ring. The ring looked nice and the price seemed ok. It was $2,299 retail but after the sale price and taxes it came out to $962.99. I looked at the ring again before I bought it & noticed that the mount looked a little twisted. The sales girl looked at it and said she didn't see anything wrong, that it was the style of the ring. I figured it was just my eyes. So I purchased the ring.

I proposed to my girlfriend on September 22, 2011. After she accepted the ring we went to look for a wedding ring that matched the one I bought her. We went to a different jewelry store to get it. The first thing the jeweler said was that the engagement ring mount was crooked. My now fianc noticed it also when I gave it to her, but she didn't want to hurt my feelings. The jeweler suggested that we take the engagement ring back to Boscov's to have them fix it.

We went to Boscov's with the receipt to have them fix it and they said they have to send it away but I might have to pay to fix it. 2 weeks later I got a call from Boscov's saying I have to pay $30.00 to fix it and $44.00 to have them size it. I know it doesn't sound like much to pay but how can they charge me to fix a ring that I paid $1,000.00 for! The ring was never worn or taken out of the box. Not even a scratch on it. Boscov's didn't care one bit to help me with the ring!

I bought a ring last May 8 which means I haven't even had a the ring for a 1 year yet. I had it 3 weeks and one of the stones fell out of it. I took it back to the store and they sent it out for repairs since I took the insurance out on it. I ask the sales girl at that time if this was going to be an issue because I was still in my 30 days where I could return and get my money back. She told me no that it was probably a shipping damage that they would take care of getting it repaired and I would not have any other problems with the ring. So, I had this ring which was over $300.00, now almost a year and only wore it about a two-week total period because I was concerned of losing the stone if I wore it everyday. So, I put the ring on and by the end of the day I lost a stone. I took it back to Boscov's and told them my story. They were down right rude and nasty.

I told them that I did not want it repaired again because I did not want to keep a ring that I had to constantly bring back for repairs. I ask for a store credit and they said that they could not make that decision. They gave me numbers to call to who could make that decision. Well the first number, the girl did call back and said that she had no ideal why her number was given, she could not make that call, only the store could. So, I tried to call that number and left 3 messages and no one has called me back yet. So, I called the store back when Adriennne, the store manager, was in and I was told that she was with a customer and would call me back.

I gave the sales girl my contact number and told her to call me on that number because I was not at home. Well, I received no call and when I got home, there was a message from the assistant store manger Barbara telling me that I could bring the ring in for repairs. When I returned back to the store, they were so ignorant! I shop all the time at Boscov's in the jewelry, clothing and appliance departments. I will never purchase another piece of jewelry from Boscov's and will make sure family and friends also do not purchase the jewelry! Whatever happened to customer service? If these were my employees, they would have been fired on the spot! You don't treat customers the way I was treated! So, as it stands now, I have sent the ring out for repair but I really want my money back because the product I purchased is not a good quality piece of jewelry and I feel Boscov's should be backing up the product that they sell. They have lost a good customer for sure!

We got about six months of complaint out of this poorly constructed Sealy mattress. We first contacted Sealy. They don't want to speak with consumers and tells you to go to where you purchased the mattressthat was at Boscov's. They in turn sent out an independent representative. Sadly, Boscov's was financially saved by PA and continues selling junk. Is it possible that these are recycled mattresses? We've had poor night's sleep and absolutely no support from the manufacturer or the retailer. We will buy another brand but never from Boscov's.

My husband had purchased a bracelet as a Christmas gift for me. I had something similar so I wanted to return it. I finally found the receipt. It still has the tags on it and was never worn. I noticed on the receipt that it said 30 day returns. I would have accepted store credit because the bracelet was $125.00. The person at the jewelry counter didn't even look at the jewelry. She just said, "Sorry, too late," and walked away.

The store isn't convenient to begin with and I usually shop online but I doubt I will shop there ever again. I also work for a large company, Kraft Foods, and many people will hear about Boscov's customer service.

I purchased a $1,000 sofa from Boscov's the end of July. The sales person also suggested special treatment for the fabric so it would repel stains, liquids and wear better. By October, the nap in the fabric was worn and looked worse than the 10-year-old sofa I gave away. Boscov's sent a representative to my home. He told me there was nothing wrong with it. The arm, seat and back of the solid dark brown reclining sofa is lighter in color because of the nap wearing off. I tried using vacuum on it. This did nothing. I have no children at home that sit on this so it is not wear and tear from harsh treatment.

The man from Boscov's told me this happens to this fabric. I asked why I wasn't told this when I purchased it. The man said, "If we told people everything that would happen once they bought a sofa, we'd never sell any." He then told me to "steam" the sofa. I am very disappointed with this product and the treatment I received from this company.

I went to Boscov's North and had the cashier from ****! First there was a Spanish speaking customer in front of me. This cashier was yelling and screaming at her because she did not understand something about an item she was returning.

She was working in the Bath and Bedding Dept. She was sloppily dressed in black pants and a faded pilly navy blue tee shirt. She was rude, obnoxious and no help at all. She never said good morning or hello or anything. She just had a mean look on her face and rang up the stuff dropping it on the floor and slinging it behind her.

I always used my husband's credit card and no one ever said anything. This cashier threw a hissy fit and real loud yelled at me that I could not use this card. Okay. She called the credit dept to see if I had signing rights. She made me give her my ID and I didn't have signing rights. But she could have asked me for another card or actually signed me up for a Boscov's credit card. Everything was rung up and bagged. I told her that she was giving this store a bad name and she started to yell back at me and thought better of it.

Needless to say, I walked out and left $203.00 in purchases behind. We are always getting literature telling us to use our card. When I try we can't use it. No one ever told be about the change in practice. My husband is aware that I use his card and I pay it back. It was not a problem. She just yelled at me and made me feel like **. So much for Boscov's North. Many of my friends have complaints about this store but they just didn't do anything about this.

I went to Boscov's North and had the cashier from **! First there was a Spanish speaking customer in front of me. This cashier was yelling and screaming at her because she did not understand something she was returning.

She was working in the Bath and Bedding Dept. She was sloppily dressed in black pants and a faded pilly navy blue tee shirt. She was rude, obnoxious and no help at all. She never said good morning or hello or anything. She just had a mean look on her face and rang up the stuff dropping in on the floor and slinging it behind her.

I always used my husband's credit card and no one ever said anything. This cashier threw a hissy fit and real loud yelled at me that I could not use this card. Okay. She called the credit dept. Made me give her my ID and I didn't have signing rights. But she could have asked me for another care or actually signed me up for a Boscov's credit card. Everything was rung up and bagged. I told her that she was giving this store a bad name and she started to yell back at me and thought better of it.

Needless to say, I walked out and left $203.00 in purchases behind. We are always getting literature telling us to use our card. When we try we can't use it. No one ever told me about the change in practice. They just yelled at me and made me feel like crap. So much for Boscov's North. Many of my friends have complaints about this store but they just didn't do anything about this.

I should have really checked out the company's reputation and problems before buying. But I purchased some items at a pretty good price. I waited over a week to get them. Then one big box came, but not all the items were there. So I waited a few more days, still didn't come. I called them and they were confused why it didn't come. I finally convinced them to put a tracer to FedEx to find the other items. They called back two days later and said FedEx said they dropped it off at the lobby. no signature. It's an open lobby, no attendant. I still don't have all my items. They refused to do anything, instead told me to talk to FedEx. FedEx isn't going to do anything. So what is next. :'m shopping with them in this economy, they should be more responsible. Why should I pay for something I didn't get!? It's ridiculous. Don't shop there.

I bought a TV. It was out of their stock and was to come from another store about 3 hours away. I'm still waiting two weeks later and they haven't even called. This is not acceptable.

I have a instore credit card that is good for 18 months but I can not use because the instore bar code has worn off my card is worth $43.98 the card states the redemption period for this card expires 10 years after the last transsaction this card did not last in my wallet for 12 month let alone 10 years i would like to know how many other people have lost out on using there in store credit .

I purchase online. Boscov's advertises items at greatly reduced prices. After taking your order, they take the item off the site and report that they are out of stock. They cancel the order. After one or two weeks, they put the item back on the site at the regular, not reduced, price. Then, you receive whatever you ordered with the 'special' item; often, these are things which you would not have otherwise ordered. This has happened to me twice.

Purchased four pairs of mens Architect regular fit jeans 1st pair tried on at home fit perfect, had the jeans hemmed. Quess what, other three did not fit(waist).The size tag on the inside waistband on all four jeans read 34x30. Assumption, three of the jeans had wrong tags attached.

Spoke with mgr told him what had happened, his response was I should have tried on all four jeans, I commented that I believe that is what Quality Control is all about. None the less, no exchange, no refund just sorry about that. I'm out $60.00 for the jeans and $40.00 for alterations.

Another week later the couch started doing the same thing, and they had a tech come out and he said they will get back to me. At that point a customer service rep called me and said they could fix it.

After calling customer service again they said they would call me back. They never did. I called them and questioned when the parts would be in again and was told "the parts are on order and we will call you"

After going around in circles I decided to e-mail the repair service and the general customer service inbox. Both received e-mail responses quickly, but repair told me I was in the wrong dept, and customer service said they forwarded my e-mail to the delivery service?

She took off the security tag and took my home address information with a promise of some sort of compensation for my troubles or at least a written apology. I'm still waiting, and I feel she just blew me off. If this is store policy or how management handles its' customers count me as one less shopping at Boscov's.

I was away for the entire month of October and when I arrived home and found the bill. I paid it immediately full amt. $37.30 on Nov 3rd. On the 10th of Nov. I was billed $15.00 late fee. Yes, I do believe in late fees, but 40% for only 8 days. I called and told them I wanted to cancel the card. I did ask to speak with the supervisor and the girl left and very huffy came back and said she could wave the fee and asked do you still want to cancel the card with principle I replied yes.

I never did speak to a supervisor. I did write to the Retail Services explaining about the 40% late fee and on 11/20/2008 I received a letter saying we are unable to honor your request for a late waiver at this time plus other stuff. They cannot explain the 40% interst for 8 days only. I still cannot understand the 40% for 8 days. Of course it is no surprise that they are closing stores before they open or have been open for a very short period of time. I hear complaints every day about Boscov's. They are not Custom oriented at all. Thank you for a chance to get this off my chest. I'll not return to their store.

they decided to cancel my order because it was no longer in stock.When asked why they sold it in the first place if they never had it I was hung up on. They have the worse customer service,and I cannot belive they are still in business selling items and taking money from people for items they do not even have!!!

I really hope people stop ordering from this company and they go out of business.

I responded to a Boscov's add on Monday, August 18, 2008, page A22, wich contained 2 clip out coupons for discounts on many items. It had a space which also listed the product exclusions, much as it has for the many years the store has been open at this location. What it did not have, nor did not state, was that these very same coupon sale prices were excluded at the Eatontown store.

Customers like myself found this out only when on line to pay at the cashier and were pointed to a sign about 14x14 that said coupons were not being honored at the Eatontown store. I was unable to reach anyone at Customer Service phone line nor anyone at the Boscov's corporate level and sent an e-mail to the Asbury Park Press voicing my opinion that I felt it was fraudulent of the store to not very clearly state, in the coupon ad itself, that the coupons would not be honored at the Eatontown store.

I further felt that if Boscov's would not monitor itself fairly to the community that has supported it all these years, then the buck needed to stop with the Press for printing the ad as it was. The response from the APP was that an ad for the Eatontown store was run elsewhere in the paper and that the coupons stated cannot be combined with any other offer, a statement which has continually appeared in the very same coupons all these years & is not specific to the store closing.

No where was the exclusion of the Eatontown store CLEARLY printed on the face of the coupon. For the exclusion of the Eatontown store not to be clearly printed on the face of the coupon itself is, in my opinion, deceptive at best. Furthermore, a similar Boscov's coupon ad on page A9 of the 8/20 issue was run in not only the same very small point type, but the ink print was so smudged as to make the reading of the text impossible.

I very much doubt this was a pecularity to my home delivered paper. I rather imagine, were Boscov's to poll their Eatontown cashiers they would substantiate the public's confusion with the coupons. Intentional deception? Fraudulent advertising practices? I don't know what the label should be. Unfair is the least of it.

I bought a berkline recliner from boscovs less then a year ago. They sent a serviceman out to look at the chair. The material was starting to wear on the chair. The pile was seperating wood was feeling through on the arms of the chair. The serviceman even said the chairwas in bad shape. And said the chair was not abused. Boscovs was to call me back in 7 to 10 days which they never did. I called them back their responce was its normal. I paid 650.00 for this chair. to me thats alot of money to spend on a chair that only lasted a year.

I do have to chime in on the extended service, service plan debate. I have worked for Boscov's department store for many years now and I have to say that we do not follow any of the horror stories that I have read here. We offer a service plan on all of our merchandise just like anyone else in the retail industry.

For example, a 5 year policy on a washer or dryer will actually give you 5 MORE years on the main components. Our prices are cheaper than most and we cover what we say we cover. We take care of surge, lightning, spikes, yearly cleaning and maintenance, repair and full replacement.

I have yet to have a customer who has purchased a policy for a specific piece of merchandise be turned away or denied service. So please take this into consideration before bashing every extended policy out there. Again I have been with this company for years and in 2 totally different locations in the state and still I can say that you get what you pay for. If you pay for extention with us, you get exactly that.

I bought a Spring Air Sienna Bouquet Mattress King size pillow top at Boscov's on 5/13/06. A year later the mattress is sinking and is very soft on one size. I called Boscovs to have a rep. come out from Spring air to see what could be done. Two weeks later and they tell me there is nothing they can do. I called Spring Air who then told me there is nothing they can do to call Boscovs.

So noone wants to fix the problem since they told me the depression in the bed is normal. At this point I have a bed that I can't sleep in that I spent 1400 on and I now have hip and back problems from this bed. The mattress company need to be held reliable for this mattress when consumers are spending the money on these beds.

Purchased a 57 inch Toshba HD TV from Boscovs in March 2004 with 4 year extended coverage. In July 2006, there was no picture-TV would not turn on. Called service Tech. They arrived in early Sept 2006 and removed the inside of my TV and told me they would take it to shop for repair. When calling they told me the part was on backorder till Oct 24,called again and they told me Oct 31, called again and they told me Nov 24, 2006. Called Helen at Boscovs on 10/4 Still no TV/called again to Troy custmmer services 11/7, Jeff (manager of major appliances)never called us back.

We have been with out a TV July, August, September, October and November-with no date give when it will be fixed. We have been paying for digital cable at $85 per month and have extreme stress over having no TV to watch in Living Room, we have had to rearrange furniture to put a 13 inch TV(our spare)in front of 57 inch TV and it makes my living room look really bad. Please help this is been going on too long and need to have house ready for our family Thanksgiving Dinner-where family is coming from many miles away.

I purchased a patio set in 2003 from Boscovs for about $500.00. On Aug 12, 2006 the glass top table exploded in my face as I was sitting at the table. Luckily I was not injured. I contacted Boscov's Risk Management department and was told Because of the 3 yr. lapse from the purchase this would not qualify for a refund or replacement from Boscov's..

I no longer have a patio table that I paid a lot of money for. The table top exploded into millions of tiny pieces that had to be cleaned up. There is still glass in my grass - I have 2 German Shepherds and I hope they don't find any glass schards in their paws.

I purchased a Lucidity Light Diffusing Concealer SPF8. I cannot get the cream to come out of the dispenser, no matter what I do. It is extremely inconvenient for me to return it to Boscovs because I am a senior citizen and we are taken there maybe once a month. Please advise.

I recently shopped in the store in Johnstown, PA at which time I was extremely embarrassed. I have had a credit card with Boscov's for many years, steadily increasing my line of credit. When I tried to make a purchase several weeks ago, my credit card was denied, how embarrassing! I called the credit department and found out that my line of credit had been slashed to $800 without any type of notice sent to me or a letter telling me this was happening.

I spoke with a very rude csr who informed me that the decision was made from credit bureau inquiry. I know my history is fine, but I went ahead and pulled my credit report. There is absolutely no derrogatory remarks, except for a highlight back in 1997 with one account, which would have been on the report when I initially applied for a credit card. There are indeed many inquiries because we have been able to refinance our home twice over the last several months and the purchase of a car last year. My credit approval rating is fine.

I have been extremely upset over this, but more importantly the embarrassment it brought that day in the store. The manor that I was treated on the phone, and the fact that I received no prior notification of this action is extremely poor business practive. I have sent this to the Better Business Bureau and Consumer Affairs as well. Once I am able to pay off this account I will no longer deal with your store. Additionally, I have told multittudes of other credit card users of your poor practice.