Bon Ton Stores

David of Carlisle PA (11/16/08)
BonTon was having a Community Day - One Day Sale: today 11/15/2008. The first experience was when my wife was buying an item in Carlisle, PA store and found that there was a higher price tag (and price in store's computer) than retail shown on the item's tag. The clerk adjusted the item to the Mfg. list price but wouldn't allow discount.

2nd experience and reason for this complaint is one that likely affected other customers. Items, specifically Farberware baking sets were marked with list price of $30.00 - and a red sign showing $14.99 - but the price check scanner and store's computer showed original price of $40.00 and sale price of $19.99, still a sale but not what was advertised. I showed this to the clerk and explained how this violates FTC guidelines resulting in false advertising, and she agreed to reduce price to $14.99.

Further checking of three other Living Quarters pre-priced baking items showed the same mis-pricing in the computer; MSRP=$18 / Scanner=$24.00 / Sale=$11.99 /// MSRP=$18 / Scanner=$24 / Sale=$11.99 /// MSRP=$25 / Scanner=$32 / Sale=$15.99 -- PS, I took Photos of items, pre-priced MSRP, and Scanner displays.........

The obvious intent of BonTon's management was to show advertised prices at 50% discount to customer, but when the customer purchased, show a higher List Price and discuont of 50% -- thus higher prices to consumers.

By being alert, we were not overcharged, but assume that others probably were.

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