I went to the store in Concord,NH. I was there for the winter boot sale. I found two boots I was interested in but when I asked for them in a 7-1/2 wide, you would think I asked for them for free! The clerk was lovely and said she had asked for a wide shoe/boot option but was told no. I do shop in this store regularly but the fact that you folks don't listen to your employees' requests, I'm rethinking. I was looking for a White Mountain Traveler Suede Lace Up (bronze). Can you help me out?
Consumer Complaints & Reviews
Bon-Ton was running a coupon for a 10-piece set of Circulon 2 cookware with coupon for $49.99 from 6 AM 1 PM today. Yesterday, I went to the store and they had 10 sets. I was at the store this morning at 6:30 and they were "sold out" of them. I went to their West Manchester store which was not open. I went to the Queensgate store and they had basically the exact same 10-piece set (included the exact same items), but is referred to as Circulon Contempo and none of the Circulon 2 sets, and they said they were "sold out".
They were offering a substitution of $100 set in its place. This is clearly nothing but a bait and switch. They get you in with the coupon knowing they have removed all the stock from the floor and then offer a substitution for twice the price. There were other customers also complaining about a coffee maker that they had 23 of yesterday and were conveniently sold out, too, that was on special offer this morning. I imagine if I go to the store tomorrow, they will mysteriously have gotten a shipment in and have them for the regular price once again.
This will be the 2nd time I have written about a Rowenta iron. I dealt with a Diane **, I think that was her last name. I have since purchased another Rowenta iron and the same thing is happening where there is a white substance or a rust like color that comes out of the iron. I have ruined my husband's 2 white shirts and his nice black jacket. What is up with the Rowenta iron? They come highly recommended however, the quality has a lot to be desired.
I have had to replace the iron 4 times. Diane was kind enough to reimburse me for one of the irons. No, I don't have the receipt as I was made to feel it was the batch of inventory that Bon Ton had gotten in. I am deeply upset with the way this merchandise is working. Please contact me so that we may resolve this problem. $550 and some change later, I am dealing with the same issue. I am not blaming Bon Ton but the products they are carrying.
I purchased a bedroom set from Bon Ton on Sheridan Drive in Buffalo NY on May 26. My delivery date was supposed to be June 25, 2011.
When I received no phone calls by the 27, I contacted Bon Ton to only find out that part of my order was in and could be delivered. So on July 9, I received a king size mattress, a dresser, and a night stand. I was forced to sleep on a brand new mattress on the floor. I was then informed that my bed frame should be in by the 17th of August.
When the 17th of August came and went, I again contacted Bon Ton to find out that my bed frame made it to the store on the 18th; however, they could not deliver it until the 26th of August! The delivery people then argued with me about a drop off time because apparently, I should be available from 11 a.m. to 2 p.m. on a Friday afternoon.
After speaking with Jane **, the manager of customer service, she did in fact ensure the delivery people would be available for me at 4:30 p.m. when I arrived home from work. Jane was kind enough to give me her contact number in case any other issues arise. However, like most upper management, she was not available at 5:30 p.m. on Friday when I discovered I was still unhappy.
When I purchased my bed frame, I clearly stated that I did not want to have to buy a box spring. My sales lady ensured me I would not need one. However, after speaking with the delivery man and testing out my new bed, I realized I certainly need something because as soon as I sat on my mattress, it dropped between the wood pieces that are spaced at least six inches apart. I did not anticipate having to buy something else to make my 2,244.77$ purchase usable. This is ridiculous.
As if this is not bad enough, my sales person failed to realize I bought a king-sized mattress and yet a California king-sized bed frame. So now I have a six-inch gap between my mattress and my bed frame! I am so disgusted with this entire transaction and yet I have nobody to speak to in order to make these wrongs right. Because of course, it's the weekend!
I returned a set of king-size sheets costing $47.99 via UPS on 11/19/10 to the return address printed on the packing invoice. UPS says this address is undeliverable or does not exist. I have emailed and called them several times to get a refund because it is their responsibility to retrieve the package from UPS at NY where it is being held as they supplied me with the wrong return address. I do not want to incur any more costs trying to get the refund. I have been unable to get cooperation and assistance of any kind or any refund to date and it is two weeks since I returned the sheets for credit by UPS. I want a credit card refund of $47.99.
We purchased a set from Bon Ton in PA and the mattress seams started to come apart. There was a huge indent. They replaced it but charged us a delivery charge of $120.00. Incredible. Now, the new one is the most noisiest mattress I have ever heard. It is most uncomfortable. My husband gets up with all kinds of pains. He is over the road driver. The last thing he wants to come home to is an uncomfortable bed. He is out sometimes 6 weeks only to come home and can't get a comfortable nights rest. I am highly disappointed with sealy. I will never buy another mattress from them ever. Cranky consumer because of lack of sleep. Terrible back pains.
Purchased Disney Hanna Montana Slumber bag 02/21/2009 including sleeping bag, sleeping mask, & pillow. Our 7 year old daughter stores her webkins stuffed animals in this bag. We had company over last night. I was in kitchen when our daughter was screaming on top of her lungs she was bleeding. We asked what she got cut on and she said the bag....others here saw her with the bag and said there must have been something that stuck her. After tending to her, we looked at the bag and the wire that holds up the msh netting had a very sharp needle sticking through that landed her index finger open.
Contacted Bon Ton spoke with Barb whom said she would pass this on to her manager and then contact corporate on Monday 03/02/09 and said it sounds like a recall issue. I said to pull immediatley but did not get the feeling this would occur, and really did not do anything to see what they could do for our injured child.
I feel as though someone should compensate our child for getting her finger laid open on this faulty slumber bag that clearly has the needle sharp objuect protruding out to cause serious injury or harm as though it did to our child.She has three butterfly stiches on her index finger and will be doing a follow up with ther peditrician on Monday 03/02/2009.Not to mention it could have been more serious if it went ito her eye or jugular of her neck. Also, I feel as though when I placed the call that they should pull this product so no ohter child gets injured, I did not get a comforting feeling that any of this will occur and am miffed that this trusted Disney product put our child at risk and cuased her bodily harm.
BonTon was having a Community Day - One Day Sale: today 11/15/2008. The first experience was when my wife was buying an item in Carlisle, PA store and found that there was a higher price tag (and price in store's computer) than retail shown on the item's tag. The clerk adjusted the item to the Mfg. list price but wouldn't allow discount.
2nd experience and reason for this complaint is one that likely affected other customers. Items, specifically Farberware baking sets were marked with list price of $30.00 - and a red sign showing $14.99 - but the price check scanner and store's computer showed original price of $40.00 and sale price of $19.99, still a sale but not what was advertised. I showed this to the clerk and explained how this violates FTC guidelines resulting in false advertising, and she agreed to reduce price to $14.99.
Further checking of three other Living Quarters pre-priced baking items showed the same mis-pricing in the computer; MSRP=$18 / Scanner=$24.00 / Sale=$11.99 /// MSRP=$18 / Scanner=$24 / Sale=$11.99 /// MSRP=$25 / Scanner=$32 / Sale=$15.99 -- PS, I took Photos of items, pre-priced MSRP, and Scanner displays.........
The obvious intent of BonTon's management was to show advertised prices at 50% discount to customer, but when the customer purchased, show a higher List Price and discuont of 50% -- thus higher prices to consumers.
By being alert, we were not overcharged, but assume that others probably were.
