I ordered an item on May 22, and I tried to cancel the item on May 23. FedEx picked up the item from BJs on May 24, and now, BJs is saying that I have to pay for shipping, even though I canceled the item before it was ever shipped. I now have to pay for shipping on an item I am not going to be getting. Seems like a scam. I feel robbed and taken advantage of.
Consumer Complaints & Reviews
I bought 2 iPods. I had issues with both iPods so I returned them both. The manager on duty understood the reasons for the return and approved the return. I did not get to even listen to the iPod. The LP manager then accused me of damaging the items with water and they were not the same products she sold me. They definitely were the same products. I did not want to return the iPods, but after all the issues, I gave up on trying to get the items to work. I spoke with iPod directly and they advised me to do the returns. So I did.
My account was then put on hold without my knowledge. It was very embarrassing being held up in a long line and being told there is a Loss Prevention issue on my account. I have spent a lot of money with BJ's and have been a loyal member for at least 4 years. I feel this issue was handled poorly. When I called to speak with the LP manager, she was very brash and rude. She also held a yelling match with me, accusing me, and I don't feel any loyal customer should be treated in this manner. I do not think this is fair and the manager should be held accountable for this.
I purchased 4 Michelin tires that cost me $880 and within 5 months and less than 4500 miles, my front tires were bald. The back brand new (still with nipples on them), I noticed the wear all of a sudden and brought the vehicle (2005 Trailblazer) back to BJs. They told me, without looking at the vehicle, that it was because my car was out of alignment. I asked how they knew and why would this happen in such a short period of time? They said, "sorry, you should have gotten an alignment". I asked to speak to a manager and was told that I was talking to the manager (she was very young) and she had personally looked at the tires. She said, "sorry, there is nothing that we can do. Goodbye". I emailed the corporate and was told "sorry for your experience, someone will get with you to resolve this issue". One week later, no response from anyone. This is how they treat their members. I have been a member for 15 years.
On 9/11 we received 150 red roses that were dead or black. My daughters wedding was 9/12. We contacted BJS warehouse thinking they were one and the same and they gave us what they could (3 droopy bunches). I didn't get back to a computer for a couple of weeks due to my husbands illness - when I did and contacted directbouquet at bjs.com they said I has 48 hours to complain and they would not reimburse my $173.00!!! They offered to send me 150 roses which would be utterly ridiculous!! The wedding is OVER!
i placed an order for an air conditioner on 6/26/09. shipping method 3/4 days. It is now 7/10/09, my order has not shipped. I have been calling for an update, they have non. the excuse is that they cannot get in touch with the manufacture "amana". The supervisor "elaine" tells me that calling in everyday will not change the status and i am not helping the situation by calling every day. This is rude. she should not be a supervisor for customer relations if this is her attitude.
i explained that when the say 3/4 days shipping time and 2 weeks have gone by and thay don't even know the status, that is false advertising. her answer was will call you when we have an update. she also comented that everyone who has ordered an ac from them is having the same problem. Her attitude is awful and to tell a customer not to call, this is wrong. It is not a customers problem that they cannot get in touch with their vendors, but customer service is making it my problem. or are they not getting my order status because i have been calling.
