BJ's Club

I was visiting BJ like 2 weeks ago, decided to become a member. I really think it's a nice store, great selection and it's close to my place. Today, on 05/10/12, I decided to shop around in the store and I was looking for some kitten food. I didn't find the right one but I wanted to spend on something else if I'm in the store already. I find this beautiful plant for $14.99. I even took pics and sent from the store to friends, relatives how nice a plant I found. The happiness was gone in 10 minutes. I saw a line at the registers so I just decided to walk with my purchase to customer service. There were 2 workers and only 1 customer, so I didn't feel uncomfortable to ask the customer service if I can use my change to pay. She was asking me if I'm serious?! I would like to use my change. I had $19 all together and about $15 was in quarters. She was telling me I have to go to my bank. I said, "You are my bank." I mean I'm a customer; that's how I meant.

Anyway she started to count the quarters and asking me who sent me here? I told her, "I didn't want to stop the line at the register; this is why I came here plus I saw customer service had no line at all." She said, "They have to take care of the members?!" I mean, who am I? So she isn't counting all the change because I had a total of $19 and my total with tax was $16.04. Anyway, she told me, "Don't do this again!"

I feel very disappointed and I have to say if $16 make this much issue for customer service, then she shouldn't work there at all. She should work in the back, probably clean restrooms where no one sees her. I didn't stop her to do anything. She was free and no line. I don't feel she had any right to talk and act like this. It was an awful experience!

I get the monthly coupon booklets very late every month. The coupons are just about all you get for your yearly fee. This month they are so late I have missed 1/2 the booklet expiration dates. I called customer service and they said, "Too bad for you." They accused my mailman of not delivering them, of sitting on them - that's what they call customer service. They would not even send me a booklet. I will never sign up again and would tell anyone else: don't bother. It's not worth it at all. It's a waste of money for the yearly fee.

Today, I went into my BJ's wholesale store and purchased 10 items. I had 3 coupons for 3 different items. When I got home, I looked over my receipt and once again, noticed that they charged me 6.5% sales tax on the original cost before coupons then they proceeded to charge me 6.5% sales tax on each coupon total. I noticed this the last time I went to BJ's, but I was not sure how this worked. I never get charged tax on the total after every coupon used. What is the point of the coupon then when I am charged tax on the total after every one? I don't think this is correct or proper.

The terminals are not back lighted and are almost impossible to read. In addition, they are frequently located so low I cannot read them. Several stores have back lighted their terminals, e.g. Home Depot. This makes my shopping experience much more pleasurable.

My wife is disabled and left her walker cart at the entrance of the store. She switched to the store's battery cart. When I went to pick up her walker to place it in my car a BJ employee followed me and yelled at me requesting that I return the walker to the store. This was outside the store and in front of the crowd.

I told him it was my wife's cart but he insisted that I return the walker and became aggressive. To avoid physical confrontation, I gave the cart to him and told him that was not a way to treat a customer and that I was inclined to cancel my 24-years membership. His response was, "Go ahead and do it ."

I am a member since 1987. I am 63 years old, with high blood pressure and diabetic. My blood pressure went high and I felt sick. This incident happened today, February 21 around 1:00 pm. The store is located at 16200 SW 88 St., Miami, FL.

I bought a pair of glasses from BJ's. I was having trouble getting the correct prescription that suited me. I asked and was told no problem, they will work with me. I spent $252 on glasses that I can't wear. I did have the lens changed twice but the eye doctor could not get it right. The person at BJ's suggested I try lined bifocals. They put the line way too high up and I hate the line now. I have no mid-range vision so I can't see the PC screen. They told me if I wanted to change back, I would have to pay again. They didn't even refund me from where I paid for the progressive lens.

I purchased a laptop & paid for it at the register. I took my receipt to the customer service to pick up the item. There I was told the item was not in stock. Since I'd already paid using a debit card I was told I would have to do a return, which I promptly did. It is more than 24 hours later and the amount of $425.39 has not been credited back to my bank account.

When I called the store they told me it is the fault of my bank & it could take up to three days to see the money returned. I called my bank & they said it could not be a fault on their end, as they would never hold a return of funds. Customer service at the store told me that if I don't see the money in three business days, I need to come back to the store with a copy of my bank statement. If the store was able to take my money in 30 seconds why can't they return it just as fast?

I tried to buy eyeglass frames at a discount from BJ's Wholesale. I was told by both the BJ's Optical Dept, who is not really BJ's, and the store manager that I would have to pay full suggested retail for the frames unless I purchased an entire pair of glasses from BJ's Optical as they are an outside contractor. Even though the sign says BJ's Optical, it is not really BJ's. Why is it advertised as a wholesale club that requires a membership fee? It sells its name to outside contractors that don't care about members or the fee they pay for the promise of wholesale prices. The service and the attitude were terrible. I had a similar experience with the tire department that was also an outside contractor and not BJ's.

I have been contacting BJ since my regular membership started in August 2011, since I have not yet received their MemberSavingsBook. The coupon book is the main reason that I join BJ. Over the phone, BJ's customer service was no big help. They kept telling me that I should be getting the coupon book 2 months after my membership started. But this is Nov. and now BJ said another month. What give? I believe this is a serious form of deceptive trade practice since this so called policy is neither posted anywhere in the store nor at their website.

BJ's is charging an additional 6% tax on their propane sales. Propane is taxed like gasoline, per gallon, and is already calculated in the price. When I spoke to the manager, (Kathy) she offered my money back. I checked 2 weeks later and they are still charging this tax. This is the BJ's store on Rte 2, in Pasadena Md.

We were shopping there for about an hour and when we went to checkout, the cashier said that they cannot accept "Debit" cards at this time. OK, well we were paying with "EBT" or "SNAP" whatever you want to call it. They suggested that I pay with a Credit Card, and I said "I am on Food Stamps, why would I charge it to a Credit Card?" I didn't like the answer from the "Head Cashier" so I asked to talk to a manager.

The manager came up and apologized and she extended my membership for 3 months. She also offered to store our shopping cart in refrigeration. The manager called back about 1 1/2 hours later telling us the system is back up. So I wasted about a gallon of gas going back and forth.

I had 4 Michelin Hydro Edge 99T placed on my 2006 Nissan Quest in April 26, 2011. I'm in the military. So, when I relocated to MD, I went into BJ's and complained something was wrong. BJ's told me to get new brakes and new rotors. I did. The pulling of the wheel when I brake, skipping of the engine when I try to accelerate, and the gas mileage reduction from 28.4 to 17.7 drove me back to the store. Before I could get there, my back tire blew out on me. Progressive towed me to BJ's. Dan didn't want to honor my road hazard insurance. I had to call the corporate office to get him to replace the tire.

While there, I called Michelin to ask about the tires. I was notified that the tires on my car were not recommended to be placed on my car. I was told simply to not leave without new tires for my car. I fought for 4 months to get all the tires replaced on my car. Now, BJ's says that they are not responsible for the mechanical damage caused to my vehicle from having the wrong rated tires on and driving almost 10,000 miles. Nissan says they are responsible for the mechanical damage to the car. As of today, Oct. 7, 2011, BJ's has refused to fix my car. I'm a single mom and have only one car. I can't believe they can treat people like this and especially service members!

Several weeks ago, I attended an open house job fair for a new BJ's Club that was scheduled to open here in Burlington, North Carolina. I was interviewed by a BJ's employee named Ryan (possibly mid 20's) who reviewed my application and asked me several quick generic questions regarding preferred work schedule, etc. After no more than five minutes, Ryan abruptly ended the interview. Even though I was formally dressed, clean-cut, no piercings, tattoos nor facial hair, well qualified for any full or part time position, had expressed my desire to professionally represent the company and provide the highest level of customer service to BJ's customers, as well as co-workers, I never even received consideration due to the "Have you ever been convicted of a crime" box that I honestly checked "yes" on the application.

Because Ryan never even brought up the subject at the conclusion of the interview, I can only conclude that I was given a "token" interview and my application was immediately dismissed. At the close of the interview, I stated on my own initiative that I had been falsely convicted of a crime over 18 years ago and that I was a law-abiding citizen. All I received from Ryan was a slightly coy smile. It's a serious shame when honesty is being rewarded with blatant discrimination. But I believe that Ryan's attitude and actions are expressions of BJ's Corporate. Costco Wholesale Club applications, for example, at least ask and give a time period of seven years that is scrutinized. Discrimination is wrong either way. I honestly believe that I was more than qualified to hold a position of Service, Management, and/or Leadership within the BJ's organization had I been given a fair and unbiased opportunity.

I purchased a pair of prescription eye glasses on 7/07/11. When I went for my first fitting, I noticed that I could not see properly. The zones for my progressive lenses were not in the proper place. The tech took them and did something to them, and I tried to read the chart again but I could not. I said I would wear them for a couple of weeks and see what happens.

I went back to BJ's and the same man waited on me again. I had to wear my old glass to see, so I gave them to him and he again made some adjustments. I still couldn't see up close properly. I explained to him that when I used my old glasses, which were the same prescription anyway, I felt that my whole vision world opened up, and I could finally see! He told me that since I didn't buy the insurance plan, I would have to pay for new frames and lenses.

Also, the copper coating of the frame was wearing off only after 1 month. I had bought their sunglasses 2 years ago and the zones were not right on them either. I kept them, as I thought that maybe it was me. But this happened to a second pair.

I would like a refund for the $165.99 that I paid for the glasses. When I wear them, I feel like I am in a fog. This is not good business. I will not recommend this optical department to anyone.

Any help would be appreciated. Thank you.

I bought two packages of meat and fish from the meat department section of BJ's Wholesale Club. Both packages were extremely old and discolored but they were dated as if they were fresh. I complained about the rotten meat and fish but all the meat department manager did was put it back on the shelf.

I received a promotion by mail to apply for a BJ's Visa credit card, that included a $25 rebate that will show in my first statement. I didn't get it in my first statement, and neither in the following ones. Talking with costumer support, I was told that there is no $25 rebate in the records of promotions sent to me and I should fax them the form, which I did.

I received a phone message saying that I will receive my rebate in the second billing cycle, but it didn't happen. It is not about the money but the principle. They should stand behind their promotions, and should keep a good record of them. There are other cards that offer 1% back, miles and other things. I decided to cancel my BJ's credit card. Who knows, I might have other problems in the future, and I don't need that.

I bought my 42PFL7422D/37 TV, at BJ's, on October 2009, for $1,200. The TV doesn't work anymore (no sound and picture), for less than two years of service. I was happy with Phillips products, as a matter of fact, everything in my house is made by Phillips. I am a loyal customer until now. I will never buy any electronic product made by Phillips. For the amount of complaint posted on Google, they have serious quality issues.

I have shopped in BJ's, and in some of its different locations, for quite some time now. In the beginning, I enjoyed shopping there. The managers were good to the workers and customers; and things were clean and running smoothly. In the last couple years, however, I (and many of my friends and family members) have become disgusted with the way the stores have slipped in cleanliness and respect of its employees. I am appalled at the way the employees were treated by the management in these stores. They are treating their help like slaves. I have heard nasty comments toward these employees by the upper staff, when it seems these childish outbursts are not the least bit warranted. I have watched while these poor employees are overworked and underpaid (big surprise, as this is all too common in these big places).

Not enough decent help is hired because the CEOs don't want to pay their wages. Therefore, you have many departments in each of these places so short of good workers that only one or two people have to do the work they must do, as well as the work the other help won't do. I find that many of the good workers are getting let-go and replaced with poor workers. In some instances, there have been several firings -- all within a short time span. What is happening now is many of the good and honest hardworking people are quitting due to this company's cruelty toward its best workers. Some of these best workers don't even get their breaks; and, in many cases, the best workers get written up, punished, or fired for the mistakes the slackers are making.

Wal-Mart is the same way and a great big 'shame on you' for both places. In BJ's, things are so poorly set up, that there have been a lot of big item thefts that are wrongly getting blamed on good staff. An employee has to stand at the door to check out people's purchases before they go out the door. The place is a zoo, with people pushing and shoving to get in and out, and people with large grocery orders trying to get out with loaded carts. There is absolutely no way that one employee can keep an eye on every single thing at once. What is going to happen is BJ's and Wal-Mart will eventually push out every single good worker, and will have no workers left who will be willing to do the work at all.

I think that Martha ** of the Better Business Bureau, Channel 5 News, and all newspapers should launch a thorough investigation of these companies; and they should do it soon. I also feel that all those CEOs who sit at their desks, get big bucks, bark orders, and take advantage of good workers should all get off their butts and start working at their own companies for a solid year in every capacity, and see what they make their good employees go through. I, and many of my family, neighbors, and friends, all make up just a few of the people who now refuse to shop at these places; and we, by ourselves, are a large group. They should get on the ball and treat good workers with the respect and admiration they so very much deserve and earn; or they should get out of town.

I am appalled about the latest Free 60-day trial membership ad used in Raleigh for BJ's. Of all the African Americans that could have been used to represent your store, you used an African American woman with a "rag" around her head, looking her worst. I suppose business that was suppose to mean that they cater to "all classes of people".

But I am certainly sure that there are plenty of African American females that shop at BJ's surely they could have picked someone that would have represented African Americans in a more positive light. It seems that every time African Americans are portrayed, it is always in the worst light possible. I'm really surprised at this advertisement and it did nothing to make me want to join this club.

I've got a bunk bed as a Christmas gift for my kids in December 2010 from a relative who purchased it from BJ's Wholesale Club. Not even a month into the use, the bed frame support, which is made from warped wooden planks, started to bend. Both top and bottom bunk wooden snapped--two planks on top and the bottom broke. Between the bed and my kids who both weigh less than 50 lbs. (the maximum weight of bed and the child is no heavier than 100 lbs.), the top maximum weight said 165 lbs. Clearly, my kids are less, and they do not jump or play on the beds. I'm very strict on this, it just gradually warped and snapped after I've visually inspected both planks.

I've tried calling the main office but no live person ever answers. I've tried typing names at random and the telephone system failed to transfer. When asked to leave a message, it said that the voice mail is full, which I feel is purposely done to avoid taking calls. I've emailed them to ask for a replacement support beams for the bunk beds. The first time, they said that the bunk bed is discontinued and the email ended. After another attempt, Michael **, CS manager, emailed me, pointed out and circled a PDF of the Linon Warranty which was only good for 30 days. They won't even hear my plead to send a similar wooden support as how different does the wooden support from one bed bunk to the next can possibly be.

After going back to BJ's, they said that they can't do anything because after installation, they can't take it back. After seeing the same one still being offered at BJs, I've said that they discontinued this according to Linon customer service's email. BJ's management told me that it wasn't true or else BJ's would pull the item off if it's discontinued. They said that according to their records, it's still being sold everywhere. I reached out to Michael ** by email again for multiple times now and he just ignored them. My kids are being put in a dangerous situation that they are not willing to resolve.

I am a frequent shopper at BJ's in the Campcreek market place I have filed complaints before to the stores managers about a buggie boy / gas station helper by the name of Shontorio .He is rude, loud, very unprofessional. His pants are always sagging showing his underwear. He's always on his cell phone using profanity. If you ask him for help, he says that's not what he gets paid on Christmas eve. I saw him in a verbal argument with what looked like a customer as she was getting in her SUV using language that was unfit for anyone to hear while other workers was trying to pull him away from the lady's SUV. I didn't bother to talk to the managers this time because I have in the past and nothing was done. If there was another BJs closer to my home or work, I wouldn't even step foot in that one only because of that one employee.

BJ's Wholesale is the only one in the city of Tonawanda, NY. I received my laptop for a birthday present in 2008. I am a very basic user; I only surf the net. I do not download music, movies or anything else and have nothing but crash problems. 15 yrs later, my Dell home PC is still going strong. But a few years later and almost $900 later Gateway stinks I want another computer. I have emailed them to no avail, no response whatsoever. I get it. They don't give a ***. Thank you, Gateway for a piece of ***. I would never buy anything with the name Gateway and neither should anyone else. If there's ever a class action suit, I definitely want in. I feel horrible that my mom spent that kind of money for something I cannot use, after many crashes, and now nothing. It's just dead. Someone please help, this is totally not fair to the consumer. It is not fair that Gateway is making a fortune and not having to make good on the *** they are robbing us for, why are they not being held accountable? Lesley

I purchased the floor model LC225SSX Sylvania 22" class LCTV on 8/20/2010 with the understanding they would find and mail me the instruction booklet and remote. I have called twice, once speaking with Nate the so-called manager but to no avail. They say they are having trouble contacting Sylvania or wherever they purchase it from and I am leaving messages for a return call. I am receiving nothing and have not, as yet, been able to use my new TV.

Customer service at the BJ's in Farmingdale, NY is disgraceful. I would like to voice a complaint against them. On Wednesday 9/01, my friend and I purchased gas at BJ's, filling my car while using her membership card. I used my debit card to pay for the purchase of $38.15, and it was approved at the pump. I then went into BJ's, made purchases with, and renewed my membership card, again, using my debit card which was approved at the point of sale.

The next day my friend attempted to purchase gas only to find her membership card had been canceled due to a gas drive off under her membership in the amount of $42.55. She spoke with Linda and Mary Ann at customer service, both of which told her, there was nothing they could do. She had to wait the next day for "Anne" to investigate. Distraught, my friend called me and I spoke with one of the two, who was very rude and annoyed, to even have to speak with me.

We do not understand what happened, or how this alleged purchase occurred. I obtained proof of payment for my purchases from my bank, and brought them into to BJ's. We waited in line at the customer service desk, to be treated with glares from Linda and Mary Ann, who seemed quite annoyed to see us standing there. Again, we were told there is nothing they can do. I asked for a supervisor, so they got Valerie who was even more annoyed, and proceeded to chastise us, telling my friend "you were just here," and telling me there is nothing she can do. When I asked to speak to the store manager, they initially refused.

I challenged them about there not being any supervisor there to speak with, so reluctantly, and obviously agitated with us, Valerie paged Mike ** to customer service. He made us wait over ten minutes, and during that time spoke to one of the sales associates via phone. Her back was turned to us for much of the conversation, but she turned around, looked at me and told Mike, "They're still here". It was after this that Mike finally showed up. I showed him my proof of payment, which he had no interest in viewing.

We were told again there is nothing we can do for you, you need to wait for "Anne", who is apparently, the loss prevention supervisor. "She needs to investigate". Mike's whole demeanor leads me to perceive he sees us as absolutely in the wrong, apparently guilty of theft of gas, and that he doesn't need to speak with us, because it is not his job. When I told him this is a ** poorly run operation, he insolently retorted "have a nice day".

Having been in retail and corporate customer service management for over twenty years, a clear picture of BJ's Wholesale Club has been painted for me after this experience. I can tell you that if there is a serious issue with loss prevention at this BJ's location, Anne is certainly not doing her job. Judging from their treatment of, and unwillingness to help customers with problems, or unresolved issues, the supervisory team needs to be restrained, retrained, or replaced.

This unacceptable and gross lack of customer service skills generally trickles down from corporate, to the regional manager, the district manager, the store manager, the supervisors, and finally to the employees. The damage is that Ruth's BJ's membership has been terminated, and her attempts in person to resolve it were stifled by the the staff at this BJ's location.

It's always hard to get any assistant from any one in the management flied. There is always out of date products (meat, snacks, & drinks). Price's are marked wrong, things are out of stock. Most of the time there one to no cashiers that are open. Gas price's aren't really priced lower then places around. But most of all, like above the management is just bad there. No help at all.

The BJ's store at this location in Mechanicsville, VA - near Richmond, VA is really going down.

We have complained several times about the lack of cashiers to check customers out and the fact that the self check-outs don't work well. Also, there are items that won't scan which have been issues for months. We have spoken to the manager but I really don't think they are really concerned.

There is competition now that Sam's Club has opened in the East End, so they need to keep up their customer service.

I purchased an outdoor play set for $699. It included shipping to my residence. Prior to its arrival, I found the exact same set at Wal-Mart with free in-store pick-up, for $499. It would have been a savings of $216. I called BJ's and they would not honor the lower price. Also, if I canceled, it meant I had to refuse shipment of the first and pay over $200 in shipping fees. I feel really ripped off!

BJ's card companies has alleged fees that were disputed and underlying charges that were real were paid in full. BJ's cc continued to hold accounts open charging fees and interest on the disputed charges. They have attempted "threats to collect" and reported large amounts of charged off nonpayment. Use BJ's at your own risk as ethics are non-existent . BJ's blamed the cc but they made minimal attempts to assist in my complaints. They reported on my credit as bad debt at ten times the original disputed charges. This isi the only blemish but given bankings general problems, it was enough to cause problems with my credit.

My complaint is about a Sylvania TV that I purchased 9 months ago at BJS Store. I do not understand why my TV is not working when nobody touches it and I live by my own. My TV never turns on. This is not right. I do not have even one year with this TV. My question is if you can replace it.

I have purchased a glass frame "Fendi" from BJ Whole Sale Club at College Point, NY 11356 for $179 plus tax total $195.92 on 11-19-2009 (I've receipt) and I paid $20.00 for my eye examination. I paid David Vision for making the lens for $150.00 (the regular cost for the prescription lens cost about $350.00 to $370.00) as this was my first time use the David Vision insurance, so I got a discount and only paid $150.00.

I only used the glass one time, the second time I put it on, the frame was broken for no reason. When I put it on, the arm of the glass frame fell off by itself. I went back to BJ Wholes Optical Department and asked them to fix it. I was told that frame could not be fixed as they didn't have a new arm of the frame. They are not responsible for anything, I could not contact the manufacturer and all other optical stores told me go back to the BJ where I purchased the frame from them. So, the prescription lens is a waste. As it was made to fit the Fendi frame, it can't be used in other frame as the size and shape of glasses are different from each other. Even I get a new frame, my insurance company, David Vision, will not give me discount anymore.

My lens is very complicated as I have glaucoma and other problems. I suffer great loss that I can't afford to get a pair of new glass again. It is unfair to the consumer that BJ treated their customers badly. I only used one time. I hope that you would help me to get compensation from the merchant. I need a pair of glass for reading and at work. Thank you very much for your kind attention to this matter. It's their responsibility to get the arm of the frame from the manufacturer, as I don't know how to contact the manufacturer. It's the responsibility of the store.

On 11/25/2009 at 7:50am, I made an on-line purchase for a Proscan Television for a total of $293. I rec'd a confirmation email at 8:09am and then at 8:10 am I rec'd a cancellation as the item was not in stock. In the confirmation email I was advisd that my credit card would not be charged until the item was shipped.

I checked my checking account on 11/27/2009. I had a pending charge of $293 from BJ's for the canceled item. I checked with both bj's and my bank. I was basically told by bj's that even though I was advised that the charge would not be placed until the item shipped, that bj's makes the autorizing bank set aside the money to be debited. My bank advised that when the money is set aside it is deducted and essentially taken out of your account.

My major issue is that bj's should not be advising that your account won't be chargd until shipping. It is not true. The money is set aside and is deducted from your account. It is gone! Also, to get the money debited back into my checking account it takes 3-5 business days. My bank was unable to do anything to protect me from the "unauthorized" taking of my money as they cannot do anything with pending charges.

Another issue: until the 3-5 day time frame is complete, I cannot dispute the charge because it is pending. I'm sure bj's isn't the only business who does this, but people need to be made aware that once that order is placed, the money will be taken and even if the order is cancelled immediately, the money is still taken/deducted from your account - in my case because of the holiday, it may take a week to resolve.

I will most likely incur a overdraft fee of $35 b/c this unauthorized fee placed my balance under $20. I need to get money into my bank asap. In addition to the overdraft fee, I must deal with the headache of the unauthorized purchase. If I do obtain an overdaft fee, I will need to spend more time dealing with this to attempt to resolve it.

I have been a BJ's member for 5 years now. On 07/11/2009, I went to pick up something. As I got to the counter when I tried to buy my beer, I realized that I had left my ID. So I called home so that my son would bring it. I waited 35 to 40 min. for it. Another employee that knows me asked if I needed help and I explained to her my situation, know I am way above the required age, born in 10/20/1976. Once I got my ID, I went to check out.

Ms. Katrina came and I had made a comment about how maybe BJ's should have a system that was able to see members' date of birth. She then became very rude and began to call me a **. I asked for her to get a manager and she stated okay. As she handed me my receipt, she pushed me. She pushed so hard that my slipper came off. I pushed back and she began to attack me. So, I held her back the only way I could and pushed her off of me. She fell to the ground.

Mind you, while this was happening, my daughter was there the whole time. No one came to help, not management, security or other cashiers. Mind you, this happened in the front of the store. I felt that this was completely uncalled for. I have been in customer service for 10 years and would never put my hand on a customer no matter what. This was the most crazy thing I ever had happen. As I left, management was not helpful at all. They gave me no information on corp. on names. I feel that as a customer of BJ's of 5 years that another form of action should have taken place. My finger was dislocated and I would like them to pull the cameras on that date because I felt that it was unjust the way I was handled.

I joined BJ's today, July 01, 2009, and was double billed for an item. I discovered this before I left the store and stood in the same check out line as the error occurred and was told that it must have rung up twice and I would be required to go to customer service to resolve the issue. No apologies were forthcoming at customer service either. I got a full refund for all purchases and club fees at that time. Please be cognizant of the double charge practices at BJ's. Consequence: Time wasted at BJ's that cannot be recovered.

Last Friday 4/10/2009 my girlfriend and I signed up for a membership at your E. Setauket, NY location. We purchased 2 buckets of cat litter a case of water and a container of coffee which totaled to $42.63. There was a coupon for 200 off of the coffee which then brought my total to $40.63. We checked out using self-checkout. The self-checkout was not accepting the coupon for some reason so I swiped my debit card entered my pin and the transaction went thought and the register froze up not dispensing a receipt.

After management came by to assist they insisted that the transaction never went though (even though the screen said $0.00 balance) they swiped my card again. So I was charged an additional $42.63. After logging into my online banking from my blackberry, I showed them the two transactions and occurred. They refused to do anything they said its in a pending state my bank will reimburse my card.

Bank of America places all new transactions a in a open pending state so you always have a true balance. I tried explaining this to management but they did not want to hear this. Very nasty people you have working at that location. I didnt appreciate the treatment that I got> how do I go about getting back my $40.63 that I over paid. I refuse to go back to that store. I cant wait to cancel the membership and go to Sams Club!

I purchased a spa online from BJ's Wholsale Club, it arrived December 18,2008 defective does not work at all, they asked me if it was repaired would I keep it, I said I would, to this date March 17,2009 (3 months) it has not been repaired,and no firm date has been given only promises.

Since the spa is inside my home the windows will have to be taken out again to take it out, it has been filled twice and emptied, an electric heater had to be left on for two days when it was emptied so the residue of water in the pipes would not freeze during the cold weather, I also had to take two days off from work because of promises that it would be repaired or picked up, I still have an unusable spa and nothing but promises.

I purchased a spa online from BJ's Wholsale Club, it arrived December 18,2009 defective does not work at all, they asked me if it was repaired would I keep it, I said I would, to this date March 17,2009 (3 months) it has not been repaired,and no firm date has been given only promises.

Since the spa is inside my home the windows will have to be taken out again to take it out, it has been filled twice and emptied, an electric heater had to be left on for two days when it was emptied so the residue of water in the pipes would not freeze during the cold weather, I also had to take two days off from work because of promises that it would be repaired or picked up, I still have an unusable spa and nothing but promises.

I bought a vizio tv back in nov of 07 up to about a month ago it had worked fine with no problems. All of a sudden it had stopped working , I called the warranty company offered by BJ's which I purchased for an extra $120 for 2 years. They arranged for a serviceman to come around and look at it, he said it would need a new part and that part takes 7 to 10 days to get there. They called me a week later and set up another service , he came around opened the tv and said it was the wrong part that he got. Now he would have to reorder it. In short I would have to wait another 7 to 10 days.

Another week later he comes around again puts in the right part this time turns on the tv and nothing!! After playing around with it some more he said it would need a new panel. By now I had enough, I had taken 3 half days off work to be there when he came around and now for him to tell me he got it wrong!! You either know how to do your job or you don't. Same story again I would have to wait 7 to 10 days. I decided to call BJs after waiting another 5 days to see what they can do. They told me they would have to speak to the service center.

So I called the service center, they said they are waiting for BJs to tell them the part number as they can not find it. So I called BJs back and told them this, they said they can not do anything until the service center informs them if they can or can not fix it. So in short they are playing cat and mouse both saying they are waiting for each other. I decided to call vizio and ask if they had the part number, in less than 2 minutes I had the part number , the cost of it and the rep telling me that it does not make sense to replace the panel as it costs $1800 and the tv itself only cost $1100.

I called the service center and asked why its taking so long to find the part and that I had obtained it in minutes, I even gave the number to them. This service center is for tv repairs!!! you got to be kidding me. So my question was If I could obtain this info in minutes why on earth is BJs service center taking so long to obtain this info. Why is it taking so long to approve my refund as the contract states? It should not take over a month to take care of this matter. I have lost time of work for someone who does not know what they are doing , spent hours on the phone trying to understand why its taking so long and to get to the bottom of it and I am know where near. When you buy warranties its for piece of mind, that is the last thing I have got from BJs.

I ordered a TV thru BJ's Internet on 12/18/2008. I was suppossed to have a $170 discount/coupon which was supposed to be applied within 3 days. It is now 2/14/09 and I have still never received my coupon discount. I have been calling since 12/26/08 to find out when my coupon will be applied. I keep getting an answer of 2-3 days of delivery. The TV was delivered on 12/21/09, how long do I have to wait?

When I called 3 days ago (for the 5th time), I as told that I would get an answer in 3 business days. An anwser about what? I have the coupon, it is good. I have dealt with 2 managers with BJ's and they are the ones that have been jerking me around. They both promised that this situation would be dealt with within 3 days. HELLO, it is now 8 weeks later and I still cannot get my discount/coupon

I asked the manager, the last one that I talked to ( I have talked to 2 that said that they would help me, and then fell off the face of the earth), about the interest on my credit card that incurred because BJ's did not give me my coupon discount. She said that it was not her fault and that I should just deal with it.

I ordered a TV thru BJ's Internet on 12/18/2008. I was suppossed to have a $170 discount/coupon which was supposed to be applied within 3 days. It is now 2/14/09 and I have still never received my coupon discount. I have been calling since 12/26/08 to find out when my coupon will be applied. I keep getting an answer of 2-3 days of delivery. The TV was delivered on 12/21/09, how long do I have to wait? When I called 3 days ago (for the 5th time), I as told that I would get an answer in 3 business days. An anwser about what? I have the coupon, it is good. I have dealt with 2 managers with BJ's and they are the ones that have been jerking me around. They both promised that this situation would be dealt with within 3 days. HELLO, it is now 8 weeks later and I still cannot get my discount/coupon

I asked the manager, the last one that I talked to, about the interest on my credit card that incurred because BJ's did not give me my coupon discount. She said that it was not her fault and that I should just deal with it.

I was checking my receipt after I cashed out from a self check out and realized that an item (Tyson Cheddar and bacon bites) were charged at $10.99. While that is not alot to pay I have not tried this product and was intrigued with the price of $8.99 clearly marked in Bold. There was a $2.00 Manger coupon I saw when I placed them into my cart. I go up to the service desk and advised them of the situation and had to walk back with the service desk personal and show them the sign. They saw the sign and ws going to give me the the dicounted price. I think since it is a manager coupon or BJ coupon in this case the Item should be alotted free of case. I was advised by the manager I was not going to recieve this Item free I got a full refund.

The tone and lack of overall service from the manager Judy clearly states that this company does not have employees who really acknowledge club members and I would expect better service from a member of upper leadership. I don't spend much but about $180 on avg for the last 6 months every 2 week, I certainly have my doubts that I will be going back this this BJ's and ceratinly will not think highly of the management. In short please advised of the lack of service from Judy and the overall management team at Bj's on the Woburn/Stoneham line in Mass. Unsatisfied Member

on dec 30 at about 830pm i used one of bjs automated cash out system i put in a 20dollar bill followed by another when the second 20 dollar bill aparentley got jamed the ight came on indicating a problem the ist girl attending the machine tryed to clear the machine with her card with no luck manager was called and her card cleared the machine meanwhile they took me to another register and rang me up the girl that cleared the automated machine said heres the problem

the 20 was torn and jamed then i told them that would be my 20 that got jamed they said i couldnt have it and they close out the register in the morning i now have to be inconvienced to go back there . ive been a club member for years .and the girl that attended the machine didnt even ask me for my name and # i had to ask her aren't you going to take my name she handed me a piece of paper now what if there were other errors during other peoples tranaactions during the day what am i going to take the loss for other errors

I went in to buy two new tires for my Hyundai on Sat Nov 29. It was very busy and I was told to come back at 9AM on Sunday to get fast service (60-90 minutes)so I did. It took over three hours to buy and have two front tires replaced. I was waiting partly because the gut in front of me was inside BJ's shopping, so I was kept waiting until he finished shopping.

I won't be back to buy tires ever again because the people at the counter aren't concerned about fast, fair service. I can't spend three hours in a room waiting for two tires. There are too many other tire stores pleading for my retail business for me to remain loyal to you. What a waste of time! The economic damage is to [BJ's] and the attitude at Monroe is responsible.

When I went to purchase gas at the BJs pump, I inserted my Bjs card, the sign lit up and I installed my credit card. I pumped 9.2 gals of gas at what I thought was the listed price for members (2.08.9/ gal.) When I got the reciept that was printed out it listed the gas at 2.28.9 / gal. I went in to the "customer service desk to get a refund") and was told that I was no lnger a member even though my wife and I had renewed our membership a month early.Our bjs # was not due for renewal until 12/08/2008 but since we were there in early Oct (i believe) we reneweed it then.

Please be aware that gas at the Mobil station on Woolbright and Congress is charging $2.14.9/gal at this date and time.

I purchased Dawn dish washing liquid for the sale price of $7.49, but it rang up $7.99. The cashier tells Jim to do a price check. He comes back and tells me the item is not on sale. I saw a sign over a huge display with the sale price, and relay this to him. He becomes argumentative, confrontational, and disrespectful in front of other customers on an early Saturday afternoon. To say I'm mortified is an understatement. He goes on to tell me I'm wrong, the price he gave was correct, etc. I offer to show him personally where the display is, he refuses to accompany me. I refuse to back down, because I know what I'm telling him is correct. He finally offers to take me to the display to show me I'm wrong. We get to the back of the store, and I show him the sign with the correct prices. He snatches it down, and when I try to address the manner in which he is speaking to me, he tells me it's all in my head.

With the exception of my being humiliated, there were no consequences. While the correct price was put in, as it should have been, Jim never apologized or acknowledged he made a mistake. I've spoken with a supervisor, a customer service rep, and even called their 800 number, to no avail. To say I'll NEVER shop their again in an understatement.

As I put my new umbrella in the whole of the tabletop the table shattered in a million pieces. There is no way that should of happened as I did nothing wrong. I just want to fill this out asap. If you need any more info please write back. Thank you. The tabletop just shattered in a million pieces and gave me several slight cuts on my right calf. I was more shock and upset than anything else. I could of never cleaned it up without my two teenager sons help. I find no reasonable reason why this happened. I will save the glass and take a picture of it. I have to find the paper work. I bought it as a set at BJ'S summer of 2004

I went to the Edison, NJ BJ's on Wednesday, June 25, 2008. They had a coupon in a booklet that said the Magellan Maestro 4250 GPS System was on sale for $149.99 after the instant $50.00 rebate. The total cost should have been $149.99 plus tax. The manager Scott refused to honor the coupon and said it was a misprint. There was NO notice in the store anyplace (or in any Newspaper) stating the error/misprint. The coupn was valid through 7/6/08. The manager Scott told me that if I did not like it I can Get out of the Store.

His clerk was going to accept the coupon, but said she had to accept the manager Scott's permission and she had to call the manager over. She said that she knew it was a State law that the business had to honor the coupon if there was nothing in print to retract the error. That is not a way to run a business. I am a handicapped person and do not appreciate making any extra trips, especially if a printed coupn would not be honored.

Due to my handicap I have difficulty walking and breathing. The stress of dealing with the manager Scott make my breathing more difficult and upset me terribly. I barely made it home as breathing was extremely difficult. My wife had to assist me into the house and I had to take a double dose of my Asthma medication (Inhaler). I would appreciate a call about this matter as I would like to discuss it further.... Thank you.

I purchased a patio set from B J's about 4 or 5 years ago. Unexpectedly, the tempered glass top shattered. I saw on channel 3 that this has happened to many people. I contacted B J's and they promised me a refund but then claimed that they were unable to find my purchase on their computer.

We had a phone call that BJ's was offering home improvements and had a salesman come to our home. When the salesman came he told us that we would firstly have all the work done in one day. We put our order in with the salesman and we ordered to Bay Windows that we were under the understanding that all panels of the windows opened. I asked him specifically if they opened like our front window and were told YES. Then we ordered a replacement sliding patio door and a new patio door for the side kitchen area that needed a hole cut for the door. We told the salesman that we wanted mini blinds in the doors he notified his boss by his computer and was told they could yes get the doors we wanted. We then ordered a new front door. We told the salemen we are having #1 a shower at our home on June 7 and a wedding shortly after but we wanted the work done in one day and before June 7. He checked again with his boss and they said that would be fine.

A few weeks later we got a call from Bil-Ray notifying us all the windows and doors were in and they wanted to set up a date. My husband spoke to the guy and he told him he could not do the work in one day that it would take 3 days to complete. At that point my husband cancelled the job. A few days later I get a bill from the credit company notifying me that I was accepted for credit and I called them to find out that they had put 4707.00 on my card and we were without anything. We called and told them to cancel everything and take it off my credit card, I also called and cancelled the credit card so they could not put anything else on there. A few days later they called my home and told my husband they were sorry for the confusion but that yes we were told that it would be done in one day and they would do it in that day if we would accept it, so my husband agreed. The crew showed up removed all windows and doors and cut the hole for the sliders.

When the sliders were installed we noticed that #1 they had shades in the windows not blinds like we ordered and one door had no mechanism to raise and lower the shades so they installed broken shades. The bay windows that were installed only had one window at each end that opened not the entire opening of windows that we ordered and the front door we ordered never came. The guys left that day and said they would be back the next day to finish our vinyl siding that they removed to install the windows and that is still not touched. I spoke to Paul on 5/7 and explained I was not happy I wanted blinds like I had seen in Lowes on the Pella windows I am really not happy with the sliders along with the windows that do not open entirely. He informed me that he would check out Lowes and see about the windows I wanted but that Pella Doors are [expletive](that is exactly what he quoted) compared to the window he put in and that he would call me back in a few hours.

Well he called back 5 days later telling us that if we kept the doors he would not charge us for the siding to be repaired and if we wanted Pella we would have to order them from Loews, have them install them and give him back the doors I have and they would take 4,000.00 off the price. I told him I would go home speak to my husband and call him the next day. Which is what I did, my husband called him the next day, and the next, and the next. No return call.

We waited 2 1/2 weeks for a call when I called Chicago the main office of the Republic Door company and asked them to please at least send the equiptment to raise the shades because we are having an affair at the house. They never called back either. I waited a week and on Monday May 27 called again and spoke to I believe Brian who is in charge of Bil-Ray he told me he doesnt have what I wanted but that he got the President of Bil-Ray on the phone and he would be calling me that afternoon. I called him back the next day and told him I was contacting Consumers Affairs and the Better Business Bureau

My husband was diagnosed with a disease over the winter and this is causing him and I alot of anxiety. My daughters shower is next Saturday and the house looks terrible from this experience. This is a horrible way to do business.

For the past several months, when we go to BJ's, I have to walk all over the parking lot in the rain/snow looking for a cart. I finally complained at the customer service desk, because I have a handicapped permit but what good is it to park near the entrance when you have to walk way out in the parking lot to get a basket. The guy behind the counter said that the new manager did not want them putting the baskets in any of the ques near the entrance. This is the most absurd thing I ever heard. I am paying $60 a year so I can retrieve my own basket, in the rain, while being handicapped?

I purchased an LCD TV for $80.00. I got a confirmation e-mail and number. Shortly after, I got an e-mail that said my purchased was canceled.I did not cancel it. It appears the product was marked wrong.

shortly after I got an email canceling my purchase, I didn't cancel my purchase, it appears they marked the product wrong.

I went shopping at my local Bjs store on the evening of June 23rd, 2007 and upon reaching the end excessively long cue to checkout I noticed that the cashier was experiencing some problems with some broken eggs from the pervious customer he had just handled.

So I carefully got his attention and told him to make sure that none of the broken eggs spill on the items I had put on the conveyor belt waiting to be checked out as my mother (who was shopping with me) is allergic to that type of stuff. The cashier looked at me like I had two heads and proceeded to wipe his hands with a paper towel before he disappeared somewhere.

Before he came back, my mother had packed all the items from the conveyor belt and placed them back in our cart with the hopes of avoiding the egg spill. But when the cashier returned, he so boldly confronted us asking us why we had placed the items back in the cart, and were we planning to walk away with? Blatantly insinuating that we were going to steal the items or whatever else he was thinking?

At which point I lost my temper with him. Not only had he failed to clean up the filthy conveyor belt, he was now insulting us.

I noticed blistering on the sidewalls of the tires mounted on my Jeep Wrangler. They were purchased and mounted at this BJ's in 7/2001. I stopped into the service center on Tuesday 5/30/06 with the copy of the receipt to ask about the warrantee coverage. The service men said there was nothing they could do. BJ's warantee was for 3 yrs/36,000, but they failed to mention anything about a recall on some of Michelin's Tires withthe same problem I have with mine.

I have emailed Michelin and am awaiting a reply. I will try to contact them by phone, but I suspect it will be the same story, too bad for you. I will never buy a Michelin Tire again.

I now have to replace four tires before they need to be (tread life is still very good).

We Purchased a generator the day after KATRINA hit us 8/26/05, we used it for 2 days. One week later my husband decided to check it to store it away until we needed it again. It would not start, he checked the gas and all its components that the intructions said , but no go.

I immediately called BJ's and talked with the Manager, he was extremely rude, and condescending, he said it was not his problem since this item was NON RETURNABLE. I explained was not seeking a refund I purchased a GENERATOR to have it for preparedness for storm seasons. I wanted an exchange for the same item but one that WORKS, not one that needs repair after one week of purchase.

The merchandising of bagels has changed and the price has increased. The new bagels are only slightly larger than the pre-bagged ones we used to purchase.We were told that their supplier no longer sold the prebagged bagels - then why can't they get a new supplier? Also, many items have increased in price to the point that we can buy the same items at Wal-Mart and don't have to pay an annual membership fee. Please go back to the prebagged bagels that were 12 for $2.99 and discontinue the newer loose ones at $2.99 for nine. I have been a member of BJ's for a long time and have always felt that I got good bargains there, but it is changing and not for the better. I will have to reconsider renewing my membership when it expires!

I have bought 2 sets of wireless phones from BJ's and they don't work!! I have called the phone numbers for help and they day that the serial number have expired and I bought them 2 months ago but do not have reciept.

While my car was being serviced (flat tire repair), my Nextel Model i830 Cell Phone was stolen from the vehicle. My car was left unattended in the BJs lot for approximately 5 minutes prior to it being brought into the shop by their technician. When the car was returned to me, I noticed that the phone was missing.

Upon notifying the department Managers (1 from Monroe Muffler/Brake, 1 from BJs) I was told, There is nothing we can do about it because I am sure that the technician didn't take it. After requesting to speak to a manager I was told by a Department Manager named Rebecca that, There are a lot of people in the parking lot (NOTE: There was ONE other customer in the vicinity while my vehicle was unattended. All other people present were BJs Employees. It was raining heavily at the time making the possibility of a random theft unlikley). I finally spoke with a Store Manager named Mike B. who refused to take any kind of a report claiming that he could not do anything without a police report.

$299.00 Nextel Model 1830 Phone stolen from Vehicle. Salem, NH Police Report Number 050410017.

I took my car to the BJ's club tire center in Hookset, NH to get the tires replaced one evening. I was told that day that there were 16 tires of the model I wanted. As they were working on someone else's car, I decided to come the next day morning. When I went there at 10am I was told by another guy that those tires were out of stock. I was surprised that it could have gone out so soon. Anyway I told him I'll look around in other shops and if I couldn't find it I'll special order by phone and he was ok with that.

I later called to special order and he said I have to be in person to do that. I was extremely frustrated that only a few hours back I had told I'll call and they were ok and now they changed their mind. I did go to special order in a couple of days and I was told by the first guy(who said 16 tires were in stock) that the tires were in stock and 8 of them are available. He charged my creditcard and made me wait for 45 minutes and he comes back and says they are not in stock.

I was VERY FRUSTRATED. I still kept my composure and asked if they could special order those. He said those tires are NOT MANUFACTURED anymore.

Each time I have decided to make a major purchase at this store I have been treated with little to no respect. Last spring I wrote to you about a $900.00+ screenroom that we purchased and had nothing but problems obtaining after ordering it. Today I took my mother and we tried to purchase the EX Up canopy that my father saw and would like for Fathers Day.

Upon arriving at the store we went to the display and discovered that there were none on the floor. So we went to the service desk and asked if there were any in the storeroom. The young woman on the desk said she would check and went to the computer. She said that there were none in the store and that there were 8 coming in on a truck in the next few Days. I asked if she knew when and she stated in the next few days. We just left.

I own a business in this town and if my employees were this unhelpful I would be sure to either correct the situation or they would find themselves unemployed. What am I supposed to tell my father, that his gift is on a truck coming in in a few days and if he wants it he should go up every few hours to see if the truck has shown up and here is the money that I would have paid for it?

When we finally got the screenroom that we ordered it was in a box that was damaged and when we got it to our camper in Granville Mass (27 miles from here) we found that it actually belongs to someone else, it was not our name on the box. Not to mention the hassle of trying to pay for it with our company check.

We were so excited when BJ's opened here in town so we didn't have to go to Waterbury to Costco to do our shopping. Now I wonder if it is all worth it.

My first amendment rights were violated by Ms. Bobbie Harris. While I was walking out the store with my friend and her mother visiting from Puerto Rico and we were talking to each other in Spanish and Ms. Harris approached me and said speak English you are in america. Mostly educated people in america speak at least a second foreign language. I felt discriminated and very offended by this remark.

The automatic doors closed on me and stayed closed, breaking several ribs, separating ribs from sternum, injuring back and neck, etc. I lost my job, can't drive, sit, MOVE...treatment projected to be long, painful, and moderatley successful.

When I purchase fuel for my automobile or truck at BJ's WHOLESALE CLUB, I always ask for premium. It is usually a few cents cheaper. My car requires premium and my truck runs better with it. As usual I pulled up to the pump, unlocked my locking gas cap and requested a fill up with premium fuel.When I was leaving I looked at my receipt and noticed I had received 87 octane fuel, not what I had requestrd. The vehicle knocked and pinged the entire drive home. NJ requires the attendant dispense the fuel, NO SELF SERVICE. I clearly stated what I wanted. Must I follow the attendant and watch every single move?

Put 3 chairs in back yard prior to use one day and the temperature got to 99 degrees. Went to sit in the tan chair and the arm rests started to collapse.

On Oct.18, 02 we had purchased Four (4) New tires at the local BJ'S wholesale club at the Tire Center. The tires were Balanced and installed by the staff at BJ's. Approximately a week later the car was brought back to the tire center due to strong vibrations in the steering wheel. The tires were re-balanced. A week later the car was brought back to the tire center for the same problem, the clerk on duty referred us to the manager Mr. Richard Higgins. Per Richard Higgins the tires were rebalanced once again.

On Nov. 1,2002 the car was taken to Nissan Dealership for diagnostic testing. It was determined then that the tires were defected. The car was taken back to BJ's tire center. We were told that the manager was gone for the day and nothing can be done for us. On 3/12/03 the car was taken back to the BJ's tire center for the same problem again. BJ's tire center staff informed us that there is absolutely nothing wrong with the tires.

On 3/12/03 the car was taken to the Avon NTB center. Once again it was confirmed by the staff at NTB that the tires were defective. At this time we decided to change the tires and purchased a different maker of tires during the remounting of the tires it was discovered that due to defective tires both bolt-joints on the front end of the car were damaged and need to be replaced A.S.A.P.

We had to absorb the cost for both sets of tires $500.00 per set, and now we are in the process of having the car repaired (replacement of the bolt-joints) estimated cost $1200.00. This is a car we have purchased new only three (3) years ago.

I believe that BJ's is defrauding the public and that this should be looked into. It also stopped me from purchasing the safe, its not the price it was the principal.

After posting my complaint on this site and a few others, I contacted BJ's general manager. Dan Dintino readily took back the DVD player and gave me a full refund. Thank you for allowing me to post.