Big Lots

I am very disappointed in your company. I purchased a toy tool bench for my son's birthday. Another family member got him the same gift. I went back to the store to return the one I bought, and the store was closed down. I have called the corporate office three times and emailed twice, to see how I go about returning the tool bench. I finally got a hold of someone in customer service yesterday and they told me to just return it to another store. I am disabled and no longer am able to drive. I had a friend drive me to the next closest Big Lots.

When I got there, they told me they couldn't accept the return because it's been over 30 days. I explained to them about the store closing and I have been trying to find out how to return the item for the past two weeks. During this time the 30 days had lapsed. I called the corporate office and talked to customer service. They also stated they could do nothing because they have the same policy, 30 days for returns, even though I tried emailing them 3 times and called 4 times before anyone would answer the phone.

I would like to let you know that for over 6 years, I have purchased almost 70% off my Christmas presents at Big Lots. I purchased an 18 volt battery for $15.00. I went to charge it up so it would be ready for Christmas. It did not fit. When I purchased the battery, I also purchased a lot more off Christmas present. I was not made aware from the employees that if you were buying it for Christmas, you needed to add a card. So, I took the battery back without a recent, know bear in mind that ever store in Harlan County will not give you money back, but will let you get something else. But they would not even do that.

Now I ask you, what happens when the gifts I got for everyone else there do not fit or they do not like it, so they are stuck with it? This has never happened to me before while dealing with Big Lots. That is the reason I shop there. But after this I will no longer buy nor shop at the Harlan Big Lots, nor will any of my friends and family. I think what Harlan Big Lots is doing to people is really giving all Big Lots a bad name. And I will make sure everyone knows how I was treated and how I was done.

Bought a theater seating recliner from Big Lots that was on sale for $299. Have used less than six months by my 29-year old disabled son. The fabric on it is cracking. Was told by the store, "Oh, this is normal wear and tear." What is this chair going to be after a few months of one person sitting in it? I have a lazy boy that is 35 years old still in perfect condition. Big Lots refuses to do anything and emailed corporate, nothing.

My daughter is a college student in Lexington, KY. I sent her money to buy a couch at Big Lots for her apartment. She was told by a Big Lots employee that they could deliver the new couch and haul off the old one. She was charged a $60 fee for this. When the new couch was delivered, the delivery people refused to haul off the old couch. She called Big Lots and complained to the manager who simply said he was sorry. He did nothing to try to help her out. She is 5 hours from home and has no one to haul off the old couch.

I bought 3 bunk beds, with 2 mission style bunk beds from Nolensville Rd. store. The beds were sold with no screws or rails. How do you sell a bunk bed with no rails or screws? Also, the screws cost as much as the bed. My product said bunk beds and we were ensured that everything was in the box. The workers at the store didn't know where the rails and screws were. The manager was M.I.A. I got a different story from everyone I talked to. The managers were unhelpful. The corporate told a different story every time I called. They refused to give the screws and insisted I pay 124 dollars for screws. They were rude and very unprofessional. I will never do business there again.

11-06-11 at 10 am. Waited in line for store to open. Walked in, picked up a card that said take to the register. I was trying to buy a 7" Cruz Reader. I had my card, not to worry. However, store had put out about 25 cards and only had about 10-12 units. Looked around the store and went to the register - a lady in front of me told me that they only had one left which she got. That was her second one because the store manager let the woman in front of her buy 5 when he had told her the limit was one.

When I complained to the manager, he said his boss told him to let her have them. #1 why put out cards if you don't have that many units. When I complained about the cards, he told me that he had only worked there 3 weeks. Why fill the slots with cards when you know you don't have that many units. I could have gotten one if I had not been looking around your store to spend more unnecessary money. In the future, put out a card per unit that you have. I shop at Big Lots probably every week. This will surely cut down on my visits.

On October 23, Big Lots advertised a Cuisinart Thermal Coffeemaker with gold-tone filter basket for $49. Being a bit disabled, I sent my stepson to their Webster store to purchase it. A store employee pointed out the "advertised" maker on a shelf and he purchased it using his bank debit card. However, when he brought it to me it was not the one advertised, a glass pot instead of a stainless steel thermal pot. The maker had been sacked at checkout and being a windy day, evidently a gust blew away the receipt tucked under his thumb on the way to putting it in his car. Now Big Lots refuses to exchange it for the advertised model nor even give a store credit. We've never asked for cash.

** employee takes other people, when I was next to be served. An obnoxious, mouthy, employee plays games by ignoring me as a paying customer, he done this twice. I walked out two months ago and recently.

Two months ago, I contacted the corporate office about the first incident and all they did was state that they would have a 20% off coupon for my trouble, which I have not yet been able to use because I can't get any customer service.

I bought things from Big Lots for $57.83 on September 15, 2011. I asked if they accept checks. When the clerk said yes, I gave her a check for the above mentioned sum. After the clerk talked to you, she said that the check was denied. I want to know why. For a whole week, I was buying from different places in Las Vegas and my checks were always accepted.

I'm really disappointed with my Big Lots experience. I purchased two slip covers - couch and love seat - from store 01758 which tore within 30 days. Due to my work and travel schedule, I was unable to return the items before the 30-day time period was up. I have supported Big Lots with my hard-earned income since 2005 and the lack of action and the way that I have been given the runaround after trying to return a defective product may keep me from shopping any more at this chain.

Corporate Customer Service advised me to contact the producer of the product, SureFit. SureFit advised me to contact Big Lots due to the fact that I did not purchase the item directly from SureFit. Big Lots' Customer Service said that they would send an email to the merchandiser that works with the producer, SureFit, and they would follow-up with me via email or phone. Six weeks later, I have not received any follow-up at all from either side. This prompted me to send an email via the BigLots.com website.

The automated response created a need to speak with customer service one more time to see if anyone cared that I was an unhappy customer. I spoke with a representative at the corporate customer service center, nothing can be done due to procedure. Yes, procedures are in place for a purpose, but I've seen procedures be exempted to salvage a customer relationship. I will never shop here again and will tell all of my friends of this experience. This was a horrible customer experience! I worked too hard to provide my hard-earned income to a company that will not stand behind the products in its stores beyond 30 days.

I had furniture that was purged after giving them 90% of the payment. They refused to give a refund and said they don't care what the store manager said about me being a regular customer, or that I had been calling since before the effective date. I came in to pick up the furniture and was refused after making a substantial payment to appease them. Unfair advertisement and never had items in stock that is in their ads.

I purchased 8x8 glass dish from Big Lots several months ago as I owned two others and liked them very much. We used them often.

On July 1,2011, we marinated some steak in one dish to cook on the grill. After we put the steak on the grill, I washed the dish and used it to place the cooked meat in. We placed the dish on the table and sat down to eat. After about 10 minutes, the dish exploded. As a result, we had to throw away our food from our plates and start over because the glasses went everywhere. I am also throwing away my two other dishes.

On July 7, 2010, I purchased a Broyhill Cherry Wood Chatham Heirloom Collection queen bed. This bed appeared to be very well-made. In May of 2011, I noticed that the wood dowels, that hold the bed posts to the center of the headboard, had pulled away from the center of the headboard causing the center of the headboard to shift to one side, and causing it to split. This has caused the whole bed to become unstable. The bed will actually move back and forth. I have not slept in the bed since this had happened as I am afraid that the bed is going to collapse.

I called the retailer from which I purchased it from, and they were very uninterested in my problem. All they were able to give me was a fax number. I then went online and found a phone number. I called the number and got the runaround. I was told that the retailer was suppose to handle this. I am very bothered by this, as this was a $1600.00 bed, and I feel that it should have lasted a lifetime. I don't know what to do and would appreciate any help. Thank you!

Got up early to be the first ones at the "Big Lots" door for the "Morning after Christmas sale". Dozens also showed up to brave the cold and wait in line outside. Clearly posted was a sign indicating their special hours of operation for the day after Christmas event. They were supposed to open 9 AM instead of their regular opening at 10 AM. Shortly after 9 AM a weirdo woman came to the window and pointed to the regular hours sign to show us they had no plans of opening any sooner! The mob, now freezing, pointed back to this idiot to the special sign hanging in the window that had 9 AM posted. She just laughed and went back in to steal more time from the company. Plenty of business was lost for them that morning, including ours. We left never to return. More importantly we will never patronize them again even if they advertise that they are giving their merchandise away free! That means they lost our future business. If I were the manager, that weirdo would be on the outside looking inpermanently!

I was in store on December 12, 2010 and purchased 3 items: card for $10.00, detergent for $5.0,0 and a game for $18.88. When the register totaled it came in at $79.81 - there on the charges was a set of dishes for around $34.00. I didn't buy nor were they sitting any where on the counter so no confusion took place.

They went through a refund in lieu of void ticket and redoing which I found strange. They have now processed the $79 charge but not the credit. I've called 2 times and all they say is I have to come in. I am a senior citizen and this is a real inconvenience to me and they should be able to process the credit which looks like they never processed.

So if they did not process, then the register would balance. This sounds like a scam myself. Now I'm forced to make a special trip just to get my credit. So watch your charges!

I've been a shopper at Big Lots for the past 1 1/2 and I'm a very pleased customer. There stores have a great selection of merchandise at a reasonable price. Now, with their return policies, I must admit, they are pretty harsh, but needless to say, all you slackers must understand that its a policy. Those people have a job to do and must follow it.

It is the customers problem if you don't understand, read the policy, or just don't give a **. It would be nice to be able to return things after 6 months or so, but I still don't know of a store that does that. They have every right to follow its policies.

So people, deal with it and understand it. Read the policies for every store you go to. If you don't like it then get out and shop somewhere else. Business is business. Mind you, I'm an accountant who is very picky. But I love Big Lots.

I went to store on Thanksgiving day at 6:15am, waited in line at 7 am. They opened. I was 5th in store. Had some items to get in ad and they weren't on floor. Several people were also complaining what was in ad wasn't on floor. The salesman said just because it's in the ad doesn't mean we will have it in store. I also couldn't find this certain item and no one else could either. Then we found the Crayola easel which looked like the ad so I got it, found out I was overcharged so went back to store and they told me there was one in picture for $20 and one in store for $40. They didn't have the $20 one in ad so they put $40 one out but charged everyone full price $40. I said that's false advertisement and they said that's what they're supposed to do.

I called headquarters and the guy wouldn't give me his name but he worked in Consumer Relations in Columbus, Ohio and he said there's nothing he can do because just because it's in paper doesn't mean it will be in store. I told him I put my zip code in on computer ad and it showed that store would have them. Then he had the nerve to ask why I didn't call over weekend, why I waited until Monday to call. I told him it was holiday and weekend. He just said, "What do you want me to do?" There is nothing to be done.

I will never shop there again and that morning at least 15 people walked out mad and with nothing in hand. This is the second time in two years this store has done this. I feel this is false advertisement and we as consumers put our trust in the store to carry what the ad says. I could understand if they were sold out but they didn't even put it on floor or carry it. Something should be done. They put out ads and get us there then I guess they expect us to buy something else. Well. they lost me as a customer and after I spread word, many more customers will think before they shop there

I stopped by the store to pick up a few cleaning products on the evening of Sunday Nov. 28. My daughter was with me and witnessed the problem also. I had reported this problem which was the filthy restroom. It was like that a month ago when we stopped by and I reported it at that time to a girl teller and she said she would tell the manager. I told her that was the reason we were leaving the store as I needed to use it and it was so disgusting at that time.

Last night was the straw that broke the camels back with Henry's attitude and rudeness. He is not professional at all and doesn't deserve to wear the title as a manager. What is wrong with the hiring department and the cleanliness of keeping a restroom pleasant enough for the public to use if necessary. If something isn't done, I will report this to the Health Department.

The store manager said she would get back in touch with me when the shipping was arranged.

I waited until Monday. This was Saturday, I called back and the shipping hadn't been arranged yet. I waited a few more days and still nothing had been done. The sale was over and I was screwed out of my mattress/box spring. I contacted Big Lots several times with no response. I filed a BBB complaint, which was worthless. The BBB took Big Lots side, which they are notto do. Big Lots had the attitude of 'too bad, so sad'. I will ever shop there again.

On 9/27/10, I sent my father into Big Lots to pick up a mattress that I had paid for. Big Lots indicated to my father that I had picked up mattress on 3/9/10. I went into the store the same day reconfirmed with Big Lots that I had not picked up mattress. I asked them to show me the receipt that I signed for the mattress. Signature did not match.

I said you have to because the original receipt has always been with me and no one else so someone in the store released the mattress without the original. His reply was that I gave my receipt to someone. I have never had such poor customer service and been accused of picking up merchandise that I haven't taken possession of. No one has offered to investigate this matter from Big Lots. I explained to Big Lots to please investigate because I will not rest until I receive my mattress. Also they have not offered me my money back, replacement mattress or a gift card.

On 09/13/10, went to Big Lots with receipt in hand for two car seats that were purchased earlier in the year. The boxes were heavy and bulky and I had trouble getting them into the door, while approaching the door the two employees just stared at me and never offered to help me. Once I entered the store, I went toward the customer service desk, the ladies standing there tells me to go around. Okay. Well she never offered to help me she just stared at me again as one of the car seats fell off of the buggy.

I had bought these seats early in the year while they were on sale, I had to have two so I bought them early to save some money. I was told that I could not return the items because it was past the thirty days. I asked so can I exchange them I was told no, not even with a receipt could I even exchange them and the reason was because they would not know how to put the items back in stock. I said, "Well this is an item you carry all the time and they had some on the self when I was in there." They said, "No, but I can give you our corporate number to call."

The number I was given was for employee complaints and then when I called the number I was told that I was out of luck. So, this tells me that if you purchase items early in order to be cost efficient or to shop early for Christmas, baby showers etc. You are penalized because you shopped and bought from Big Lots more than thirty days.

I purchased a 32'RCA flat screen television from Big Lots on Feb.28,2010 and watched it til June and it blanked out on me. The screen was totally black. I called Big Lots and they said my warranty ran out, then gave me the number to RCA ITE. I called them and they put me through the ringer. They asked for my receipt, I faxed it. I called them and Karrie told me Jim was the one to decide if they will fix it or give me my money back.

I called for 3 weeks and finally got Jim on the phone and he said my refurbished warranty ran out, and there was nothing they could do, because it last for 90 days. I paid 379.00 for this television. RCA told me the mother board had gone out unfortunately that happens on that type of television. I told them, you mean to tell me you sold me a television that you know breaks down and you know whats wrong with it and you wont do anything about it. They said it was nothing they could do, "My warranty of course".

I am so upset behind this $400.00 TV, no one wants to take responsibility for. Is it anything I can do. Big lots policy may say 30 days but it seems illegal to sell a TV you know it is faulty or am out $400.00? The TV is worthless and Big Lots knows it, so does RCA, but they got my money for it.

I purchased a touch screen mp3 player made by sylvania 8gb. I tried to exchange it because it did not work. I misplaced my receipt and had already contacted sylvania concerning the matter and was advised to take it back to big lots.big lot refused to exchange the item.I am a big lot rewards customer I asked for a receipt so that i could send the item back and was told i could not get a receipt.I shop at this store alot and i am known but could not get a replacement or a receipt to return the item to the maker.Tremayne also informed me that the store had a lot of these items returned, because they did not work.

On Tuesday, 02/23/20010, I went to the Big Lots in Stuart Fl, looking for a toddler bike. I found a Huffy Activity Playset priced $30, containing a toddler bike and a matching scooter. It was the only one available. I bought it and the next day when I opened the box and took the pieces to start putting it together, I realized the front wheel had a big crack, I put everything back in the box to return it or exchange it on a different store. I looked for my receipt and I couldn't find it. I thought, well, I'll just get a store credit and get cleaning supplies or something else, as I knew that was the only one in Stuart. I called the Fort Pierce location to see if they had any left so I could exchange it (it seemed to be leftover from the Christmas season).

The lady that answered the phone said that without my receipt they couldn't do any store credit, that they will let me exchange it for a identical one, but they were not supposed to take it back at all. I've been shopping at Big Lots for years and never had a problem like this. The item is unused and in the original box showing their label, bar code and price. I just cant believe I can't get a store credit. The item is broken, I can't use it, give it away or donate it because is broken. The front wheel has a crack. What am I suppose to do? Just throw it away? This issue just made me very angry. I will not shop again at Big Lots and I will make sure nobody I know does. I'm frustrated and my son will have to wait even longer to ride his first bike.

why is it that all stores are ablr to get money for holidays, and our store cant? we have been told we are over budget!! we as associates deserve something from the company! store 512 has had nothing!! when we hear that other stores get stuff, but we are over budget? we all work hardm and we dont think its fair, we had a associate that brought and bought out of her own pocket, dinner for x-mas, . is this really fair?

I bought a vacuum from big lots on 11/09 and it never worked. I went to return it the next day(with 4 kids I really need a vacuum) and was told that because the box had a small tear in the top they would not return it or exchange it! I tried very hard not to tear the box but they has it so taped up I couldn't help it and I don't see how a 3 inch tear would stop them from exchanging it. The bottom of the vacuum has a sharp metal piece sticking out that cut my hand open(that's why it won't work)and now I don't have the money for another vacuum. Happy Holidays to me!

On November 25, 2009 around 11 a.m. I bought a Net-10 phone at BigLot Store on Sunnymead and Heacock in Moreno Valley 92553. The individual in cashier No. 1 did not give me a receipt. The phone did not have any of the plastic seals that one is told to remove when new and the phone did not work, thus I took the phone back to the store on November 27. Manager Jose told me they would have to check the record to find the transaction, but when I gave him all the details of the sale such as time, cashier number, etc., his attitude changed, and said that I had also to verify the purchase with the cashier.

On Wedn. Dec. 2, 2009, around 1:30 and then again around 2:30, I went back and manager Jamie said she could not find the transaction and the supervisor could neither. The cashier verified that she remembered me buying and paying for the phone and said that she gave me a receipt because she always gave receipts, yet, as I was standing there she was fiddling with a piece of paper and then said, "Oh, that man just left without his receipt ..."

I reported this to Manager Jamie who gave me a phone to call but that phone was on a "Fax" mode until Dec. 4, to around 2:45pm. Later I was not able to get through until close to 3pm, after I had reported this incident to the BigLot Store by email asking them to please investigate why so many discrepancies occurred in the employees' statements and demeanor concerning this simple transaction.

Although I just wanted to exchange the faulty phone to a working one, now I need my $32.61 refund back since I was forced to buy a new working phone somewhere else. What made me suspicious about this event is that when I entered another store that same afternoon, an alarm went off as if the phone had been activated to do so, but when I had been at BigLot for four times with the phone in hand, no alarm sounded. I think that if this is being done to me, probably the same has been done to others and should be investigated. It appears that the store sells used returned faulty phones hoping that some final customer will keep it without getting his refund. I notice that they had only one Net-10 phone with the cover seal that one is supposed to remove upon purchase, but they had about five without the seal, apparently phones that had been returned.

There are three facts that evidence the employees' actions to have been done in a very structured situation: 1) Manager Jose's Nov. 27 change of attitude when I gave him details of the purchase as for example the exact time, which I new because when I left the BigLot store I went to the Superior market about a block away and bought some bread; their receipt said I bought it at 11:39 a.m., thus I deduced that I had been at BigLot about 11 a.m. 2) Manager Jamie stating on Wedn. Dec. 2, 2009, around 1:30 that she could not find the transaction on the computer. I told her that perhaps manager Jose removed the transaction because his attitude had been very curt. She told me to check back with her around 2pm.

Around 2:30 when I went back to the store, manager said that she still could not find the transaction contradicting the cashier's statements that she remembered me paying for the phone. 3) The cashier getting agitated claiming that she "always" gave customers a receipt when getting caught with a receipt in her hand that belonged to a customer. 4) The phone without sounding an alarm the four times I had been to BigLot and other stores on Nov. 25, 27, and Dec. 2, at 1:30 and 2:30 p.m. while making an effort to exchange the phone --

yet on Dec. 2, after I left BigLots being very upset because I felt something was terrible wrong, as manager Jose perhaps removing the transaction from the computer, I went to other stores around 3:30, 3:55, etc., the "phone" caused the alarms to go off every time I entered and exited a store, a situation made to happen probably in an attempt to intimidate me into not pursuing a refund. I know the approximate times the situations occurred because the receipts I have from my purchases have the date and times that remind me what happened when and where.

Today December 7, 2009, I called the store around 2:30 pm and manager Jose left me on hold for a long time; I called back around 2:45, and was told to call at 3:15 because they have had no time to check the transactions and they had to check with "loss prevention"; when I called I was told to call back at 4:15, but when I did I was told that they were out to lunch and to call at 4:45, when I did, the phone had been placed on "fax" mode and got only the fax modem sound.

I hope you can help me get my refund somehow; I am tired of having people take advantage of the unsuspecting public every chance they get. Thank you. I am missing the $32 that I paid for a damaged phone, plus three days of traveling back and forth trying to collect a refund, very difficult for me without a car. I feel anxious, the tightening of my stomach muscle produces nausea and find myself holding my breath; I also get headaches. I feel as if I am being set up to take the fall for them being caught selling damaged merchandise and other issues.

I saw a outdoor fire pit on display with a tag attached to it that read 89.99 and I found the box with the complete set and it said 99.99. I was under the impression it was marked down as the summer season ended and all the christmas decor was up. When I checked out it rang 99.99. The cashier said that didnt sound right. so he had another person that worked there verify. The cashier was going to give a discount but needed managers approval. The manager- Lorenzo went to go check the price and I had my husband go and show him where we saw it as there was a line behind us.

Then Lorenzo said there would be no discount since the price tag said fire pit, but had a brand name so the price was right. I expressed that since the tag was on the display they should honor the price as I have seen this with other customers at this store. He said how does he know that a employee put it there. But when my husband the store clerk and the manager went to go check where the tag was all the other fire had tags and were all the same price. Its not like I switched it. Which is how he made me feel it was. I paid full price but I asked the cashier if there was a 1800 number I could complain to. Then another manager came and said she would refund my credit card. What I dont understand is that when she went for a refund the reason code she used was ticket marked wrong. Why didnt the first manager do that? Why did it have to take me wanting to complain to get me a refund. I am just mainly upset that he made it seem as if I was doing something fraudulent when he made the remark how does he know one of his employees put the tag there in front of a line full of customers. very very rude

Why do these companies have national television commercials using the premise of a Santa to make money and destroy the dream for the innocent children who dream of him?!?!?!? I'm furious with the television commercials basically telling children there is no Santa!! For example, Big Lots runs a commercial with a mother brushing the hair of her innocent daughter who happens to be sharing her hopes for gifts from Santa with her mom. The scene fades as it usually does when a character is dreaming or thinking. Then the stupid announcer's voice cuts in and says,"here's a good start, MOM...". Why????

On 10/17/09 I purchaed Rival cat food from Big Lots, I fed it to my cats for about 4 days wehn noticing my cats stopped eatting it and were not feeling good and they threw up all over my house! Wile cleaning I picked up the bowl that had the cat food in it and noticed small, tiny worm like magets carwling around and small brown bugs. My cats are sick. I have three of them and they all have vet bills now

My daughter purchased some hotel high quality sheets for me for Mothers Day and they are very bad. They make little balls on them. They have a very high thread count about 400 and should not do this. I called and spoke to the manager (I did not get a name), they were unwilling to do anything about this because it was a gift and I do not have a receipt. I then attempted to contact the main office and they would not return my phone calls.

So i told the lady we were not paying for our things together, and Im 75 years old i would not have to steal for any store and i did [not] like the way they were treating us. When we were leaving the store she told the employer that was following us in the store to go out side for whatever, to watch his back. There were lots of people in the store and it was embarrassment to myself and my children which are both are over 50 years old.

I have never been reimbursed the $250.00 + 6 1/2% tax. I have never been able to use the product. I sent them many pictures showing the condition of the canopy. I have not gotten any response whatsoever. Can someone help me?

He tried to give me 20% off a 45 gallon trash can that was in the Ad priced 24% off. This is a new store in town but I will not be able to recommend it to my neighbors.

I was turned into a collection agency Clergy by Big Lots when I was declined a check @ Garden Ridge for 35.66.I spent 2 hours on the phone Thurday June 4.After waiting on hold to find the reason check was declined for one hour Check was refused due to unable to locate bank,which was B of A written on check with my name & address.I was charged 30.00 extra for the 58.74 May 27 check.I went to the bank the following day where the manager said the check never made it to the bank.She said Big Lots lost the check & turned me into Clergy for collection.

I drove 25 miles back to Katy to talk to Big Lots manager but was denied access to the phone & told he does not know where the check went.He gave me the # for Headquarters office but would let me use the phone.I missed time @ work since he acted uninterested in my concern.I was left to deal alone with Clergy who put me on hold transfering from department to department listening to a recorder.He was not unhelpful & went back back to his work.I tried to use my cell but the battery was dead.

Before I noticed the employees were making mistakes earlier when adding the bank numbers.I believe his employee sent the incorrect # on the bank . Clergy located me instantly & stopped all my checking privileges.I was never contacted til turned into collection. All info was on the check if there was a problem even the bank name.It was misqued so the bank never got the check from Big Lots.I had to open a new banking account to have access to checks,with a 7 to 10 day hold so I am unable to pay my bills. Clergy is a nightmare since they put you on hold then change departments.I had over $3700 in my account but turned into Clergy because of his clerk making the mistake.

Then It was a couple of days later and I was at our local K-mart . They refused my check due to Cerrtigy. Now everywhere I go in my town I can't write a check. this is rediculas.
I have never had a problem before now I have to use my debit card and I forget to write the amounts down. That is why I have carbons on my checks.
They have no right to tell someone my checks wont cash, when I have the money in my account. I am so mad. I want know if there is some way we can stop them from this.

It is not right.

my first visit to the store, it was a hour and a half trip for me. went in to purchase a gazebo which i had called prior to making the trip there to make sure they had in stock. when i got there not only were they very nasty but they said they did not had anymore in stock and was pusing tme to buy a more expensive one in the store.

also many of the items in the store even though they are the same item they are marked different prices, they apply they own bar code numbers on the item and are very different if price. when i spoke to the manager in the store they tried to convince me that they were different items, when they were not. I have tried to contact there costomer service department and they have ot yet returned a call to me.

I made a purchase on 3/7/09 of $32.03 A week later I returned the items and was given a credit of only $20.00 I purchased that day items valued at $9.94, I was given a $20.00 Cash credit and was refunded $10.06. The store owes me $12.57. I spoke to the Manager and was told that because there receipt record that day did not show an overage they could not do anything. They said that they had the ticket for $32.03 but there was nothing they could do because I came in too late. I am apealing to you for a refund of $12.57. Please adivse me if you can help me with this problem.

We went to Big Lots with my retired father in law to find him a recliner that would be sturdy. We had spent $1400 in furniture there over the Summer and we got a great deal and loved the quality of the furniture. Eduardo showed us just the recliner my father in law was looking for, but at $350, it was a bit more than he could afford. Eduardo then told us about the VIP program. If we signed up, we could come back on Sunday and get 20@ off of the chair. So we all confirmed with Eduardo that the $350 chair would be $280 on Sunday with this card. He said Yes. So we signed up for the card and were out the door.

We called on Saturday and got the dimensions of the chair, and realizing that it would not fit in our Tahoe, called my brother that lives 70 miles away from this particular store to meet us on Sunday with his truck to transport the chair. So the entire family (me, my husband, two toddlers, father in law, mother, brother and nephew) showed up to Big Lots on Sunday to get the wonderful chair. Eduardo was actually there at the door and remembered us. He smiled and led us back to the chair.

Now, however, the chair had a $400 price tag on it. Eduardo did not understand why we were so upset. Even with the 20% discount, the chair was now $320, not the $280 promised. So we asked for the Furniture managaer. We got Melvin..... Melvin insisted on telling us that poor Eduardo had forgotten that the chair was set to go up on Saturday, and that it was an honest mistake. I told Melvin that while I was glad that Edardo had not lied to me, his loss of memory still led him to promise us that the chair would be $280.

Melvin then told us all to wait outside the front door of the store and he would find a manager to help us. So, now the family is standing outside of Big Lots waiting for a manager. Enter Dan, the manager. We tell Dan of our plight, and he says that he has spokento Eduardo, and that he said that the chair would have a discount, but off of the ticket price on Sunday. We had already established from Eduardo and Melvin, taht we were told 20% off of the $350 listed on Friday (making it still $280).

Dan then tells us that the best he can do is give it to us for the $350 that it was listed for on Friday. WHAT??? Now it is $30 more than if we took the 20% off of the $400....this chair was just getting more and more expensive as we went along. When my husband old Dan the mathemetician manager that this was even more money than was quoted ten minutes earlier, he told us to wait there outside the store and he would come back with a final deal. Boy were we suckers. Now all 8 of us sat outside of the Big Lots waiting fro Dan to come out for 45 minutes. Then the store closed. Then he locked the doors and never came out.

He wouldn't even make eye contact as he stood at the doors right in front of us and locked them. What a coward. When I called the store from the parking lot to ask for the manager, I was told that the manager's name was Cecilia (and a refusal to give the last name) and that she was not there. Funny, I am pretty sure that Dan and Cecilia are not the same name...much less the same sex.

So here we sit without a chair and dumbfounded at the lies, rudeness, bad math, and cowardice of the staff at Big Lots. Well, you just lost a good customer, and everyone within earshot of me.....and the rest of the family of mine you left standing outside of your doors.

There was the two 80 mile round trips that I made out there, the tank of gas and time that my brother had to spend for the 140 miles round trip in a truck for nothing. Then there is the lovely spam emails I get to receive from Big Lots as part of their VIP club. What a wast of time, money, and sanity. What jerks.

On Jan.21,09 I purchased a watch at the Big Lots store in Canoga Park, Ca. There was a table with an assortment of watches near the register and that is where I found the watch I liked. Most of the watches were advertised and priced at $5.00. When the clerk tried to scan the watch I had selected, she was unsuccessful and therefore grabbed another item of the same table to scan. It read Ladies Watch Gift set and scanned at $10.00. I asked her if she was sure it was $10.00 since I was under the impression that these watches sold for $5.00 but she insisted that the particular one I had chosen was $10.00.

I liked the watch and took it home. I took it out of the case and tried to set it to the correct time, only to find out that it did not work (dead battery, I assume) At that moment, I decided to return it. The next day, with watch and receipt in hand, I went back to the store. Much to my surprise, the cashier encountered a problem and sought the help of the store manager. According to the store manager, I did not purchase the watch at their store. I was dumbfounded since clearly I had the receipt which showed time and place and purchase of a ladies watch gift set.

The store manager remained firm. According to her, my particular watch was a $5.00 watch, and the scan used calling it a gift set did not match any of the items they carried. Therefore, I could not return it nor ask for my money back. I appealed to her sense of logic, imploring her to think how on earth I could produce a receipt (just dated one day earlier) from their store for a watch gift set together with a faulty watch in a gift box if I had not purchased it there. My complaint fell on deaf and very uncooperative ears. I asked to speak to her superior and she gave me a non-working number along with a name. I called the number while still in the store and alerted her that the number was no good. She was uninterested in helping me resolve the issue any further.

I have tried to contact the corporate offices of Big Lots, with my first letter of complaint dated 01/24/09 and the subsequent letter one week later, but I have not had any response whatsoever. Please understand that this is now a matter of principle.If in fact, the watch was a $5.00 item, I was originally overcharged 100%. By not being able to scan the item and grabbing any old item of the table to accomplish the task, the clerk on the day of the purchase was exhibiting negligence. The store manager failed miserably in correcting a previous wrong by making the customer ( the injured party) feel as if she was somehow guilty of fraudulent behavior. Upon request, the store manager did not give correct information to contact the next person within the chain of command for conflict resolution. Two attempts at reaching a spokesperson within the Corporate Division of Big Lots have yielded no results.

This kind of gross neglicence of consumer rights can not be tolerated. I promised the store manager as much as I promised myself that I would not let this rest until the matter was settled to my satisfaction. Thank you for your kind attention and I look forward to hearing from you.

I bought a table got it home and it had no pedestal to support it. I called the store talked Billy a manager and he said to come back in in the AM and he would leave a note telling them to give me the part. I arrived the next day and well thats were the problems began. They apparently sell table tops and the pedestal as two separate items no one told me tried to sell me anything. I was mad because I had to buy the pedestal. I called Home office because I was angry I did not yell or curse and the woman on the other line hung up.

This cost me an addition 75 dollars and the gas and time in which to get there.

Yesterday I shopped for a number of Christmas discounted items, only to find that when I went to check out the products were not discounted by the register. The holiday items were split between edible and personal (colognes, etc.). The food items were all on one isle with a sales discount sign. At the register I was told that NONE of the items I had were discounted - even though I pointed out where they were stocked. I know these food items were holiday things as I'd bought them just before Christmas and they were not the usual things in the store.

This store does a very poor job of separating discount and non-discounted holiday products. And it makes for a bad scene at the registers. This store is not good when it comes to putting proper pricing on each item or on the shelves. The store I was reporting is Lakewood Blvd Lakewood, CA

No monetary damage. Just aggravation and irritation again.

I went to the clearance section of Big Lots. I noticed they had a coffee maker on clearance for $50.00 and an Ipod radioalarm on clearance for $30.00. Both items had a green round sticker on the box with the number 50 & 30 (50 on the coffeemaker & 30 on the Ipod radioalarm). I also saw a baby monitor with a green sticker on the box with the number 8. I asked my daughter in law to ask the cashier for the price. The cashier answered $85.00. I then went up to her and ask the same question. The cashier said $85.00.

I asked her why did it have a number 8? Her reply was, the number 8 is a code for the store to know where it came from. I then said, if the coffeemaker has the number 50 for $50.00 and the number 30 for the Ipod radioalarm for $30.00, then why doesn't the number 8 stand for $8.00. She refuse to grant the price of the item.

I then looked for a manager and I asked her the same question. She practically was trying to tell me I was crazy for thinking she was going to sell me the item for $8.00 when the item cost $85.00. She then said it was an error and it will be fixed to represent $85.00.

What happened to customer service ettiquet? If they made the mistake why couldn't I get the merchandise for the $8.00? Other companies would have done it!!!

I bought a Haier Portable Air Conditioner on June 23 2008. I hooked up the unit around June 28th. The unit was working great till last untill two days ago. The wheel that pushes the exhaust air in to the hose came off adr rattles around in the unit. It sounds like the thing is going to explode. I Called Big Lots and they told me there was nothing they could do about it. I misplace the reciept. I told them store credit would be fine. Still no answer to my problem.

I have not had the unit for longer than 2 1/2 months.The factory waranty is for 90 days so, I don't see what the problem is.I asked them if they could exchange it. That was a dead end. I have placed E-mails to Haier, No answer. The company that does the service work has a bad e-mail address. I am a working father of three, My wife stayes home with the kids. I can't afford to spend another $300 dollars.

The wheel that is connected to the motor came off track and and wobbles in the unit. It causes the unit to blow out hot air and makes a burning smell.

I have not had the unit for longer than 2 1/2 months.The factory waranty is for 90 days so, I don't see what the problem is.I asked them if they could exchange it. That was a dead end. I have placed E-mails to Haier, No answer. The company that does the service work has a bad e-mail address. I am a working father of three, My wife stayes home with the kids. I can't afford to spend another $300 dollars. I DON'T THINK IT's OK FOR THIS COMPANY TO SCREW A HARD WORKING FAMILY. I WILL NEVER PURCHASE ANOTHER ITEM FROM THIS COMPANY. NOR WILL ANYONE ELSE I KNOW!!!!

The wheel that is connected to the motor came off track and and wobbles in the unit. It causes the unit to blow out hot air and makes a burning smell.

Purchased Zentis raspberry preserve jelly from Big Lots. When I opened the jelly, there was a baby snail in the jelly. I did not eat it. I have the snail in a plastic baggy, as well as the jelly. The expiration date is Jan. 25, 2008. The bar code on the label is 8619300004 I have purchased this Jelly in the past, and have never had an issue with it.

Ruined my appetite

I saw an add in the Big Lot flier for a Protek Booster Car Seat advertised for 25.00. When I got to the store I was told they do not have them in stock, never recevied them and would not be getting them in . I was sold something called a Belt positioning booster. It is something totaly diffrent! It does not have the 5 point safty harness that a car seat would have! I pointed this out to the sales person as well as the corperate office and got no where! I was told the store does not give subtitutions or rainchecks for there products.

I did ask to speak to the store manager and was told he was not in today 7-2-08, but was told he would be in tomorrow after 12:30pm. I called there Corperate office spoke to Jessica and was told the same. I feel this is false advertising done by this company. I wasted my time gas and energy purchising and returning 3 carseats!

Last year around Sept or Oct, Big Lots had their summer closeout sale. I bought what I thought was a very good patio set, of which I was going to take to my home in Mexico. The set was fairly pricey even for Big Lots. We took the set home, put it together and used it briefly. The table we did not use, it was too big for our patio. It stayed stored in it's original box until Nov when our Son and Daughter-in-law needed a table. We suggested taking the glass table and using it as a dining room table. Which they have been using for the last 8 months.

In the past few months we have moved, most our furniture is in storage, waiting to be shipped to Mexico, or is being used by our Son and his wife. What disturbs me is that 2 weeks ago my son called me to tell me that the glass on the table of ours had exploded for no reason at all. My Daughter-in-Law had just gotten up to let their puppy outside and was standing in the doorway, when the table exploded, she said there was nothing on the table at all, it just went to pieces.

My Son heard the explosion, and got up out of bed to find out what happened, and saw all the glass everywhere. My Daughter-in-Law gets up at 4:00am. There was no reason for this to break like this. I am just glad my Son's pets weren't hurt and neither was my Daughter-in-Law. But, we are out a table in Mexico, and since it is a set..... All our paper work for the table is in storage.

We are not sure what the maker is. It sure sounds like one of the Martha Stewart, I am told that Big Lots buy discontinued products from various sources, they also buy from companies that are going out of business. They do not check to see if these items are being recalled or if there is a problem with them. I guess BEWARE of buying from BIG LOTS you never know what you might get.

The manager was very rude,nasty and sarcastic when I tried to return a product. I have been shopping at BL for last 10 years and this was only the second time I returned something in 10 years.

I was using oven mitts to take my pyrex pan out of the oven when the glass just exploded. Millions of pieces of glass flew all over, through my jeans and cut my feet, plus I burned the front of my legs and the top of my feet from the hot chicken and liquid in the pan. The rest of the items in the oven, my dressing and my rice were ruined because of the glass.

I am in extreme pain from the burns, and I'm not sure I have all the glass out of my legs and my feet. It's very hard to get the glass out because of the burns. Needless to say I am unable to work until I heal up. I guess I am lucky nothing hit my face or my eyes. I will never use pyrex again or recommend anyone else to ever use it. This has been a horrible and painful experience.

I went to Biglots to purchase some item after thanksgiving and their was a power wheels go kart marekd 1.99. I thought it was a door buster sale. I asked the clerk to bring it to check out and I was excited purchasing then I was told I could not get the item for the price on the box. There was 2 more marked at that price. I was denied the purchase for that price so i contact Sherry and Mike i Corporate who both asked me to send pictures of the items.

I emailed the pictures to both managers along with return receipt and I never heard a reponse. I then contacted Sherry who stated to me that she enver recieved the pictures and further more I would not receive it for that price. I argued with her her it wasnt fair and that I would contact consumer affairs and she told me to do so but they wouldnt go along it with it either. She also stated that she checked all the boxes and price wasnt on the box. I told her I am sure it wasnt since it was a week prior I filed the complaint. Mike was very upset that the staff aloud me to take the picture of the item with the sticker on it for that price.

I was unable to get the item for Christmas due to the unfairness and dishonesty of the staff

i was forced out of my job due to me telling on the other ast mgr stealing. 2 months ago i told the store mgr that the ast mgr patrick was stealing,i also told the ap guy at the time robert ,he left the company so another ap guy came to the store so i told him about the stealing,nothing was done in fact they told the dm who inturn went and told patrick.

so the other day on 10-31 we was doing the truck which i was short handed 3 people,i had a diabetic on the truck,1 new person and 1 more associate to do a 2000 peice truck,patrick was suppose to help but he stayed in the office and up front,so when ramone the sm came in with an attitude i told him what i thought,patrick walked up with a smirk on his face so i got up close to him and i told him he wasnt worth they went to the office,i stayed to finish the truck ramone kept yelling at me get in the office after a while i went to the office ramone took his side i got up said whatever went to go back to finish the truck,he yelled if you walk out that door please dont come back,so i tossed him my keys.

i lost my job because i said what i thought about the other ast mgr.they ganged up on me in the office,they knew i was the 1 who told on patrick stealing,so they did whatever they could to make me mad and miserable.

I purchased a large box of your product Surf for $5.99. The second load of clothes came out of the washer with large random white spots on several dark items. The product was disolvd into the cold water as the washer filled

Spots remained after additional washing Clothing ruined were $29.00 bathh robe,2 pair black pants $35.oo Allyson Whitmore designer shirt $30.00

My two daughters and a friend of theirs went into Big Lots to spend their birthday money and got silly like 13 year old girls are prone to do and the Mystery guy followed them around on suspicion of possible theft. At one point they removed their coats from the cart and he swooped in on them and asked them What happened to the stuff in the cart? They explained that it was their coats and then he asked them two or three times if they'd taken anything, were they sure they hadn't taken anything? This was in the cosmetics department.

About five minutes later two of them went through the checkout with no hassles (another staff was at the register) and a couple minutes after that the third went through and guess who the checker was? Mystery man. My daughter put a couple of items on the counter and gave the guy a twenty dollar bill and he rejected her money! He told her that she wasn't welcome in the store and when she asked, Why? What did I do? he said You're banned from the store, get out.

By this time she was in tears and when her father and I went to the store to get to the bottom of it 6 staff people gathered around us, the guy in question refused to admit that he'd accused anybody of stealing and claimed he kicked her out for 'attitude'. I never did get his name, position, or an answer as to why he thought she became attitudinal. He never even had any of them empty pockets to get to the truth.

My four daughters and I have spent a good deal of money in there since they opened their doors and it infuriates me that this guy and his whole staff are in such disregard of good paying customers that they'll railroad us this way. When one of the staff picked a fight with my husband and the fight did not happen they lied and said my husband tried to start it and he wound up with a ticket for disorderly conduct! I can't afford a lawyer and I feel so helpless. All I can do is refuse to shop there. I am so mad!