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James of Long Beach writes about the Best Buy in Lakewood, CA:
On Thursday, 1/6/00, I went into Best Buy to comparison price shop a Cannon BJC 6000 Computer Printer which was priced by Best Buy at $199.95. I had brought with me a catalog by one of their competitors, "COSTCO". This catalog featured the exact same model printer for $159.95 with an additional $20.00 discount given at the cash register.

When the clerk saw the COSTCO catalog he suggested that before I left the store I should speak to the manager to see if Best Buy could meet or beat the COSTCO catalog price. I went to the service desk to ask for the mgr. and the girl introduced me to Adam as being the mgr.

Adam then informed me he would match the $159.95 price but not give the additional $20.00 discount offered by COSTCO. I thanked him and told him that because their store location was more convenient, I would come back with my wife to purchase the printer from Best Buy.

When I returned the very next day with my wife to make the purchase, I was told by a different mgr. that "he never heard of Adam" and wouldn't honor the price Adam had given me. I was flabbergasted and went directly to the service desk girl who introduced me to Adam only the day before. She tried to help me by calling Adam but he was not in.

I was then told by a different mgr., Tina, that Adam wasn't authorized to discount any merchandise but out of the goodness of her heart she would knock off $20.00. At this point I was now at the store for the better part of an hour and had I not known any better, I probably would have caved in out of sheer frustration.

I refused this classic attempt at baiting me with a low price and then attempting to switch me to a higher price.

I might add that this is the worst kind of low-balling Bait & Switch there is. It's all verbal and leaves the customer in a "he said, she said" situation when trying to achieve any satisfaction.

I was also upset by the rude way I was treated by everyone at the store and am insulted that the store personnel would try to use such crude tactics.

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