Best Buy Pricing Policies

I went into the Rochester Hills store to purchase and open box washer and dryer. The prices listed were $799 and $899. Also listed on the item description was a lowest price in the last 30 days which was $652 and $877. Upon asking which price corresponds to particular items, I was told that the higher of the prices were accurate.

I then asked a manager why a lower price would have been listed on the set and I was told it was an error, then he turned to the sales associate and said there was a memo put out that the lowest price in the last 30 days was to be blacked out with a marker. I was thinking about stopping the delivery and taking my business elsewhere if customer relations refuses to honor the lower prices.

I believe Best Buys who have been found guilty of shady deals in the past ran another scam with the recent advertisement of the LG 42-inch TV for $188.89. I had the same experience as the person from Arizona except they told me the purchase was incomplete. Somehow they were able to dissolve my transaction data that I entered on their site, including my PayPal entry. They certainly use deceptive practices and I hope they go under for their deceptive practices, especially here in San Antonio, TX.

Best Buy had listed on their website (12/31/2011) a LG - 42" Class / 1080p / 60Hz / LCD HDTV 42LK450 for $188.99. When you get to the final screen, after submitting your credit card number, the price jumps to $699.00. We have computer screen shots with price as $188.99. We called Best Buy and they said it was a special they were offering. But now it was just a mistake they made, and they would not be honoring the price, even though it still shows as $188.99. It's false advertising and bait and switch if you ask me. They refuse to remedy the situation.

So I purchased a phone through Best Buy and after I paid for it, I was told that I should receive the phone in 3 days because it was express shipping. When I placed the order, I signed a receipt for $181 dollars. When the receipt was emailed to me, there was additional $6 dollar added on. Four days passed and I still didn't receive my phone. I went back to the store and was told that the order was cancelled because the sales person put in the wrong expiration dated. No phone call from Best Buy what so ever to tell me there was a problem.

Meanwhile, I'm stilling here thinking my phone is on its way and my current phone wasn't working. I now had to place another order. I placed the order and again when I got an email from Best buy the price was different! How is this legal? I didn't sign anything for that price and its against the law to change prices. There is no tip added on! I was told that an email would be sent once my package was ready for shipping and until my package was shipped, I would not be charged.

Well I was charged! And no tracking number was sent. I called Best Buy and stayed on hold for 30 minutes and was told that it wasn't shipped yet. So why was I charged? She couldn't answer me. The expected shipping time is Nov 7 - Nov 8. Today is the 7th and she is now telling me I won't get the phone until probably the 9 or 10. How is this express shipping? Best Buy seriously sucks with customer service. When I say they're god awful, I mean that the Best Buy you call into is bad! The store I purchased it from was not! Yes, a mistake was made and I understand but why am I being charged extra? Why am I being charged for a product that was never shipped? Why wasn't I contacted when the product wasn't shipped. I wish Circuit City was still around. And I should have gone with my first choice when I saw this phone. I told the sales person I was going to Walmart and he told me not too. Next time I will!

On Thursday, October 6, 2011, Best Buy placed (on their web site) the sale of the HTC Flyer Tablet with 16 GB internal memory for $99.99. The regular price was $299.99.

I went to Best Buy to purchase the item. When I arrived, the sales person told me that the HTC Flyer was $299.99 and the price on the web site was a mistake. I asked to talk to a manager, Mrs. Heather ** came over and told me that they had been dealing with this problem all morning and it was a mistake. I asked if they should honor their mistake. She told me that they would not honor the price because it was a mistake. I asked if there was anyone else I could talk to and she gave me the corporate number (888-Best-Buy).

I called the number and had to leave a message for a call back. In about an hour I received a call back (don't remember the name of the lady that I talked with). I explained my problem and was again told it was just a mistake. When I asked about them honoring their mistake, I was told it was just a mistake and they were not going to honor it. I was also told that they were in the process of fixing the web site. I have been under the understanding that the store should honor whatever price that is placed on an item, this did not happen. I was going to purchase at least five of these Tablets. Please tell me if they should not honor their mistake!

I went into Best Buy yesterday to purchase a laptop and a camera. I met an employee and we talked over my options. After some time, we got around to an open display unit that was being offered $200 below the original price--a $600 laptop for $400. I decided I would buy, and I also got my digital camera. The employee who helped me left work; his shift ended. Adam, the employee who checked me out (who has better people skills and is nicer than the manager, by the way) told me the computer was $600. I said, "No, it's supposed to be $400." He found the coupon after some time and said, "Ok, it is $500." I said I spent a lot of time talking to the guy who left that the computer is supposed to be $400. They called him at home. "Yes, the computer is $400," he said. They went to ask the manager. He said no and that he isn't selling the computer for that price. So I just paid the $500 bill. I was tired of wasting my time. I had been in the store for over an hour.

I was 20 min down the road, and I looked at the computer. The $400 price was written right there on it. So we turned around and took it back. Finally, I got the price it was supposed to be in the first place. There was no apology from the manager or any kind of acknowledgement, though he came over because of my issues 3 or 4 times. So after 2 hours of trying to make this purchase, I went home and now... the computer is broken. The battery doesn't work. The cost of replacement? Pretty much to the dollar of price markdown. In other words, it seems to me they knew exactly what was wrong with it. The salesman assured me it never left the store and was a new computer....

I do not see ever going back to Best Buy and spending a dollar there. Terrible customer service. I spent $600 yesterday, and I'm at home with a faulty laptop today. What a waste of time and money.

Samsung UN55D8000 was on sale at bestbuy.com but they don't show you the price until check out. The price was $1,979.99. They are also running a special for a free Samsung blu-ray player and 3D starter kit with the purchase of the same Samsung monitor. They said that it will discount your total by $530 at checkout. But when you enter the promotion, the cost of the monitor is now over $2,500 plus the $349 for starter kit and $149 for the blu-ray player. Your new total is at $3,000 minus the $530 discount, your price is the same as if you bought everything individually. Where is the free blu-ray player and starter kit if you increase the cost of the monitor by the same amount? They have no honor--horrible customer service and horrible customer relations.

Supposedly, "X-Men: First Class" was released on Tuesday, Sept. 6. So, I went to one of your stores. There was maybe enough space on the shelves for 50 copies of the new X-Men. There were more copies of Titanic (a 10-year old plus movie) than anything else. I never saw on any of the advertisements that there was going to be a limited supply of the new X-Men movie. So, I assumed that a big store such as Best Buy would maybe have more than, say, 50 copies, possibly an entire floor display like I've seen for every blockbuster since Titanic.

I'm just curious. What's the policy of employees having access to new or limited releases of movies, games, etc? If they get a copy before your customers do, that is ridiculous and disgusting. It's kind of like this. I saw the exact same 5.1 surround sound w/ a blu-ray player brand, new and unopened, at another store for $30 cheaper than what you list it for.

Best Buy just tried to screw me over:

I went in on the 22nd of August to buy two HP TouchPads for me and my wife and I was shocked to find out the price was down from almost 500 to only $99. But the girl said the store was out of them and that I needed to order them, "they will be delivered on the 27th" she said. So I said it was fine. But what if best buy runs out of them because of the very low price? She told me not to worry because the warehouse had thousands of them and that she already reserved two for me.

I went into the store to pick them up today. The manager said they ran out of them! I go, "how, when you reserved two for me?". She said she does not know why but that they never guaranteed delivery. Then she said they only have the 32MB now but she never offered to give me two of those instead. She never offered me anything except my money back. I got very upset and told them I will take them to court and left the store. I believe this is very bad customer service. The least they should do is offer me a free upgrade to the 32MB or offer me different TouchPads because they screwed up my chances of buying them at that low price from other stores when they were available at the time.

I will never go to Best Buy again. I also forgot to mention that the manager admitted they had 2500 of them in the warehouse the day I made the order! So where did mine go?

I bought a TV (led 46'' with 3D) on July 4, around $1600. Exactly after one month and three days (August 7), there was a price reduction (meaning they providing free Samsung tablet along with same TV purchase).

When I went to the store ask for price reduction, they said no, it is only for customers who bought on or after August 7. It is exactly the same TV. I can't return and re-buy it because it crossed 30 days. Now for the same TV, they have free Samsung tablet.

It is ridiculous. Never ever recommend anybody to buy from Best Buy. Neither I will buy from Best Buy.

False advertising on both TV and radio.

I went to the two Best Buys in the Victoria BC area. And in both cases, the sales representatives agreed that they had no laptop or voice recognition software product that worked as advertised.

Best Buy advertisements show or state that you can buy a laptop that will record a professor's voice in a lecture hall while you sleep. The best voice recognition product on the market is Dragon Naturally Speaking 11.5 (sold at Best Buy) and it must be trained to the speaker's voice and used in a quiet room. As the program takes in all sound, it must have an analog voice to compare its database to. It is not possible to pick one voice out in a lecture hall with background noise. This supposed laptop and software is not available and therefore is false advertising.

The store had an advertised price displayed in their store. When I was ready to purchase, they said it was a store misprint, and they cannot give me the price they advertised. It caused me headache and wasted my time for dealing with the store manager Hagop **.

I went to their website and found a Dell laptop for $549.00. I was going to purchase it online but the store locator said I could purchase it at the store and it was available there. I went to the store, found the laptop and asked the salesman if I could buy it. He came back and said I couldn't get it for the ticketed price because the ones in the store already had backup discs installed.

When the person I was with suggested to him that he was only trying to sell it with extras, because the way the salesman gets a bonus or extra commission, the salesman became nasty and said, "Do you want to see my computer, do you want to see my computer?" We left and 20 minutes later, I ordered it online. An hour later I checked my order and it said it was available for pick-up at the Woodbridge store. I went back to the store and it was waiting for me at customer service. I purchased it for $549.00.

We have purchased several items, laptops, TVs with the understanding that these items were interest free if paid for within 18 months. For several months, we have had $17.42 added to each statement. When we contacted the billing department, we were told that this was insurance if we lost our jobs. We were not informed about this at all. The customer service dept told us that they did not know if we signed to have this done or not. This has added quite a bit of money to our bill. This appears to us to be illegal. We were also told that a onetime charge of $17.42 would be taken off our bill.

Please explain why this has been done since we did not sign for this nor were we informed of this. We would not have purchased these items on the plan that you offer if we had known.

Best Buy advertised a computer for $349.98 with no interest for 18 months. To qualify, I needed to open a store credit card. The employee processed the application for the incorrect card, one which did not qualify for the no-interest promotion. Upon receiving the 2nd bill showing interest, I called the card company and visited the store.

I was told it was an employee mistake, but there was nothing that could be done. Management refused to process it as a return to the incorrect card and then resold it on the qualifying one. We were told they were sorry, but they could do nothing. I opened a card that I did not want or need under false pretenses, and Best Buy refused to do anything about it. They continue to run their "18 months, no interest" in their ads and in marketing pieces all over their store.

On 2/20/10, I bought an HP Photosmart Premium All in One printer on sales for $124.99 from $199.99. After I got home, I realized the same printer is on sale at Staples from their sale paper I had in my car for the same price plus a $50 off if you recycle an old printer. Both sales ended at closing times 2/20/10.

The next day I called Best Buy and explained what happened. Between sales rep Santiago and CS rep Kristin, I was kept on hold for over 30 minutes at a time. Then I was told the manager is looking into but neither of them came back on the phone. I went to the store with Staples sale paper, my receipt and old printer for a price match as their ad says they will match a lower price from their competitors on the stop or within 14 days. The sales rep in the store also told me that when I bought the printer.

They refused to honor the price. First it was, "We don't do recycling." Then it was, "We do only for certain models." I fought with them and told them none of those are in writing and you do have a recycling promotion. The store manager Stanley from Milleania store in Orlando came and told me they don't piece match bundles or promotional price. I told him it was not a bundle and nowhere in their policy was it no promotional prices. He left to the back twice for about 15 minutes each, then he asked me to show him the Staples sale paper again after 3 other reps behind the counter saw it. I gave it to him. He left then came back to tell me the competitor price must be current now.

I told him I purchased the printer when the price was current at Staples and Best Buy less than 24 hours ago. He said he just read the policy himself and it has to be current now. If the store manager does not know the store price match policy, how do they expect the consumers to? I called Best Buy to file a complaint. The rep in customer relations told me the policy is posted near the check outs and online. Great job, Best Buy. I was devastated because I really liked the printer but I would have hated it and myself if I had kept it. So, I returned it on the spot. Best Buy works against us consumers when it comes to price match. I wasted express way fees and traveled far to buy that printer for the local store did not have it in stock.

Best Buy credit card service does not apply your payment to your oldest purchases. If you do not realize this, you can be charged hundreds of dollars years after you have made your purchase. We bought a TV on 2006 for just over $1100. We just had over $700 added to our bill due to accrued interest on the purchase. We have always paid our bill and have even tried to pay more then our minimum payment.

We come to find out that none of our payments have gone towards that purchase in 3 years. They do, however, tell you in a little box on your bill how your money is applied to your bill, but my husband never read it, because like most people he automatically assumed our payment would go to the oldest purchases. When we called Best Buy credit card to find out what's going on, the only thing they said they would do is take $200 off if we paid all $1100 of it now. To me this is just completely unethical.

Got my daughter a plug in where she could play her ipod in the vehicle. Got if off the rack that said $52.?? but rang up as$71.99. The check-out clerk went back with my husband and it was on the rack that said $52.?? but had the wrong price on it. But we had to pay the $71.99 to get. I think since it was on the rack for $52.?? that is what we should had gotten it for since it was not our fought it was priced wrong.

when I asked about the laptop the guy in the store told me they were being worked on and would cost about a extra 100.00 for everything they were adding. The price I was looking at was 379.99 and that is what I wanted to pay. they open the boxes and now they are not new anymore and a $100.00 more than the sticker price. To me as a consumer I feel ripped off and would not want to deal with BestBuy ever again with the thing that are going on in your stores. This is not the first time I had these problems with BestBuy. There were price changes from one to another. I want what is on the add not what the store changes before asking me if i want it done.

On December 7, 2009, I ordered a pair of Bose on-the-ear headphones from Bestbuy.com for $179.00 and chose the in store pickup option which lets you pay for the item online and then you can go and pick up the item after you receive a confirmation email that your item is ready to be picked up.

After receiving the confirmation email telling me to take the email, my license and the credit card I used to the store to pickup the item, I drove to the Saugus store to pick up the item. The store had just opened and their were about 20 or so employees in the entrance area, but not one asked me if I needed help and when I did go up and ask someone for assistance as to where to pick up my item, it seemed as if no one wanted to help and then finally a young lady in the crowd told me that pointing to a male employee "he will help you".

I proceeded with the sales rep to the in store pickup counter and he looked through a bin and pulled out a box and proceeded to check me out. I was assuming that the item that I paid for was in this box so really no questions were asked and I proceeded to sign the receipt and leave the store.

After I drove away I looked in the box and realized that the headphones that they gave to me were the wrong ones and as a matter of fact after looking up the ones that they gave to compared to the ones I bought and paid for the difference in price was the ones they gave to me were $63.00 cheaper than the ones I paid for. I immediately turned around in my car and went back to store and told the returns department what happened and she told me that they made a mistake and gave me the wrong ones and she proceeded to look for the ones that I had ordered to no avail. I received my credit and as far as I am concerned I wasted all that time in ordering, going to pick them up and then buying and returning to this store for absolutely nothing. I am so upset over this whole situation and cannot believe this store is still in business given my complaint and the many others that are listed on the internet.

We received inappropriate and likely illegal treatment at the Simi Valley store and by the Corporate office phone line. A group of us loyal customers, stood in line in front of the Simi Valley store on Wed. November 25, 2009, until Black Friday, November 27, 2009, in hopes of purchasing their advertised laptop for sale in the amount of $197. We were amongst the first 10 people in line who were guaranteed a laptop. We were advised the store had 40 more laptops on a first come first serve basis. On their website, it stated this was a ticketed item and only guaranteed a certain amount of customers to receive this item.

Come 3 am, when the employees were handing out tickets, we were advised that they were not handing out tickets for this item. One of the employees said the reason was because consumers have until 9 am, once receiving their ticket, to come and pick up the item. This allows them to receive their ticket at 3 am and go to another competitor store and do their shopping there before 9 am. By not ticketing this item, it prevents them from leaving the store, therefore, they will shop and spend more in the store.

We were advised that at 4:40 am, they were allowing the first 10 people in the store so they can be guaranteed their laptop, followed by increments of small groups every few minutes. Upon entering the store, we had asked the manager where could we find the $197 laptops. We were advised and directed by an employee to follow the red balloons and stand in line within the red tape. At 5 am, the cashiers would open and then we would be brought out our laptops. This way the first 10 would get their laptops guaranteed.

Little by little, people were flooding in and grabbing items, while we all just watched and waited for 5 am. At 5 am, we were called up to the register 1 by 1. I was the 3rd person who was to get a laptop and my group followed, along with the other families we got to know by spending two nights out in the cold, camping out in front of the store. When I got to the register I was told that they were all out of the laptops. Of course this caused pandemonium amongst all of us who sat out there since Wed, to be guaranteed a laptop! The management team was so unprofessional and advised us that it was our fault we did not receive the laptop and no one told us to sit out there since Wed. Of course this did not sit lightly with everyone.

The employees kept advising that they only guaranteed the first 10 people and the rest was at a first come first serve basis. We kept trying to tell them we WERE the first 10 people and had been sitting out there since Wed to guarantee our spot. The employees were not listening to us and were very rude and condescending, even one manager, Jason, jumped up on a stool and started yelling at us telling us to get out of the store. It even got to the point where they called the police on us.

Now, while sitting outside the store since Wed. afternoon, we got to know the police in the area. They had patrolled by and kept an eye on us, for our safety. They even would come by and have friendly conversations with us about our shopping spree, family, sports, etc. They knew we WERE the first in line. When the employees told the police of the situation, they just shook their heads at the employees and advised us that we had ourselves a civil action case and suggested we take the company to court. The police knew that some of us missed Thanksgiving dinner with our families to guarantee we got a laptop, as a Xmas gift for our children. We can not get that quality time back. Needless to say, the police were on our side and therefore, they just left the store.

A teenage boy who was standing in the line behind us for 2 days, happened to be in the area where they had the laptops and saw people who were at the end of the line outside, grabbing the laptops. He was lucky enough to grab one. He came over to where we were and heard the commotion. He knew we were outside the store for several days, he handed the laptop to a lady who was one of the first 10 people. He knew she should have received a laptop. This teenage boy knew Best Buy was wrong and that this lady should be getting this laptop, not him. For a complete stranger, let alone a teenager, to recognize that Best Buy was in the wrong, was just very upsetting and shows how their company has lost compassion for the American consumers!

When this lady went to purchase the $197 laptop she was promised was the price from Best Buy's advertisement and what was tagged right on the side of the laptop as $197, the employee tried to charge her $297. Again, we all were upset because this was not the price the advertisement announced. The employee advised us that they had optimized ALL the laptops, which is $100 extra, and if she wanted to purchase the laptop and walk out with it that day, she would have to pay $100 extra.

WHAT? Where in their advertisement did it say, "$197 laptop, $100 optimized - out the door $297". This is plain and simple FALSE ADVERTISEMENT! This was a scam by Best Buy! Again, we were trying to argue this amount with the employees, which got us NO WHERE!

We were again told several times that it was not the company's issues and if we had a problem to take it up with their corporate office. When asked for the number, The store manager, Adelyn, rudely stated the number out loud and told us to leave. I had asked her to write the number down as well as her name. She rolled her eyes at me and wrote the number and her name on a card. She wrote her name so sloppy that we could not even read her name. She again told us she was not going to do anything and to leave the store. Of course we were very upset and appalled at the treatment we received from a well known store like Best Buy. We were treated like criminals and forced to leave the store.

We sat outside the store, trying to get a hold of the corporate office and were hung up on. We called back, and were advised it was not their issue, we had to handle it with the store. We even asked them what was the purpose of their corporate office, if they do not handle situations like this. We were even accused of being liars. After all this repetitive abuse, we decided to take matters one step further. We NEEDED someone to listen to us.

The family behind us, knew of a corporate attorney. She got on the phone with him and he advised us we had a class action case against Best Buy since there were several families involved in this matter and we had a store full of witnesses. Which by the way, these witnesses were pretty upset as well at the treatment we received and how this whole situation was handled that they provided us their contact numbers so they can be a witness if we needed them to be. The attorney advised he would take the case and file a class action suit against the company on ALL of our behalves.

We wanted to try to give Best Buy a chance to settle this without going that far. We were not looking to cause trouble, we just simply wanted to resolve this issue and receive an apology for the treatment we received. Again, we tried to call corporate. I spoke to a Shirley. Shirley had called the store to try to get their side of the story. She stated the manager of the store's name was Adelyn. She stated that Adelyn advised her that I had gone to another department to get another item, therefore I lost my place in line. Adelyn also advised Shirley that they only guaranteed the first 10 in line. Shirley got back on the line with me and told me what she was told by Adelyn. Now, this was very upsetting that Best Buy would hire a manager who would lie and try to turn things around like this. This not only makes her look very bad, but this is also a reflection on the company, especially with Adelyn being the store manager.

First of all, Adelyn did not know who was calling and complaining. There was a group of us who were there, we were all upset and we all got on our cell phones to complain to corporate. There is no way she would have known who was on the phone since she never once asked our names to identify us. The only way she would know I went to another department to get something else is if ALL 10 of us who were let in first, went to another department first together to get something else. Which of course was NOT the case!

Shirley then advised me that it now turns into Adelyn's story against mine. I had advised Shirley that I know for a fact that I was not the only one calling in and complaining and the others would have the same story as I did. Shirley told me that no one had called in and there are no complaints against this store. Which again was a lie because I was standing next to someone who just got off the phone with corporate with their complaint and there were several others right next to me on their cell phones with corporate as well.

I advised Shirley it was not my story against Adelyn's. I told her I know you guys have cameras in your store and if she wanted the truth to pull the video tapes, which will show we went up to the manager and we were directed to stand in a line within the red tape behind the cashiers. I advised Shirley that we had contacted an attorney, as well as the media, and I was calling to give their company a chance to try to resolve this matter before we were to meet with the media that morning. I was then advised by Shirley to do what I feel like we needed to do because there was nothing she could do to help me.

We met with Fox Channel 11 news, in front of the store, a half an hour later. We all expressed our concerns and complained about the customer service and treatment we were provided. We also expressed our concerns on the company's false advertisement. This was fraud, a scam! The news interviewed the store manager, Adelyn, who stated unfortunately they did not have any more laptops to provide us, but in exchange, they would provide each of us with a $200 gift card and a discount on another item in the store. The representative from Fox news approached us and advised us of the offer from the store manager and then left.

When the group (the 8 of us) approached Adelyn to accept her offer, she then told us that she was not giving us each a gift card, she was just going to give one gift card in the amount of $200. This was ABSURD! AGAIN, we were lied to by their employee, a manager at that! We, of course argued again with Adelyn and advised her that we did not just stay 3 days and 2 nights in front of their store just for a $200 gift card for the 8 of us. We each were purchasing a laptop. All 8 of us did not stand in line just to purchase 1 laptop!

After a while of complaining to Adelyn, she told us this was all she was going to do for us and we were not going to get anything more out of her. Adelyn advised us to deal with corporate. She stated that by us complaining to corporate, they can do more for us then what she could. Adelyn finally said she would just give two $200 gift cards to two of us and the rest could buy something else at a discount and then work it out with corporate to get something from them.

I was very upset and to the point where I refused to purchase another item from Best Buy! Regardless of how good the deal was, I was NOT going to contribute another penny to a company who has NO respect for their faithful and loyal customers! Therefore, I was NOT going to purchase anything else for a discount. This whole thing has been a scam to rip off the American Consumers!!

We called corporate again and advised once more of the whole situation, and were told there was nothing they can do and it should have been handled in the store with the manager. Corporate even got Adelyn on the other line so they can hear from Adelyn what she wanted them to do for us. Adelyn stated that she did not know why we were calling and she already gave us a discount and gift card. We reminded Adelyn that she was the one who told us to work something out with corporate because she could not give us all the $200 gift card. Adelyn denied ever telling us that. We kept advising her of the whole conversation that took place in the store to refresh her memory and reminded her that she told us to deal directly with corporate to get this issue resolved.

We have gotten nowhere with the corporate office and with the Simi Valley store management. We wrote a letter to the CEO of Best Buy and are hoping they provide us the $200 gift card and discount for another computer, that their manager had promised us on TV. We are still pending the results of this letter. I am so disappointed with Best Buy and I am hoping the CEO can restore my faith in this company. If not, I will boycott Best Buy every chance I get! Did not receive the Black Friday laptop sale price that was guaranteed to the first 10 customers, which we were. Best Buy advertised the laptop as $197 but actually sold them for $297.

I went to a best buy store (store #1128 Vallejo Ca) on September 9th 2009 to purchase a blackberry handset. I only wanted the phone itself because I already had a plan with att. I had already studied about the phone and found out that radioshack had best price but when i went to go buy it they where sold out, second cheapest was best buy, mainly because outside their store they have a big sign that says "we price match."

so I asked for the phone and the lady at the cell phone department kept insisting i have to fill some information out I thought she just really wanted me to get a warranty, anyway I kept telling her I just want the phone. I guess she had never sold a phone without plan before but finally was ready to go pay. At cash register I reminded them about the price match and again the cashier had a hard time doing so. So finally a manager came by and entered the information himself, and surprisingly he told me the total would be 149.99 plus tax. I paid the guy and I was still a little sceptical about what just had happened.

I looked at the reciept and clearly it said "phone only with no plan" regardless the next day I called cingular and gave them my information and they said that there was nothing in their system about any new plan.

Like a month and a half later i recieved a bill from cingular charging me for a phone line, I call them and said that I have to talk to Best Buy and Best buy said it is not theyr problem also. So now im stuck with a bill for three months of cell phone that I have never even used and never new i had. three months of phone bills totaling about 350 dollars and threats to send me to collections.

advertised close out pc not available on Thankgiving weekend sale. Manager said I needed to have purchased the PC earlier in the week. Item was advertised for weekend purchase, not for Wednesday, or earlier. Definitely a bait and switch tactic.

Best Buy opened at 5 AM Black Friday,we were in line and got in the store about 5:07 AM. Went right to appliances to get Samsung washer (WF407ANW/XAA)SKU 9460923 and dryer (DV407AEW/XAA) SKU 9461165 set as advertised. Both were $599.99 each, a 50% savings. There were two different sales associates located in appliances to handle the sales. Both of their computers were down for approx. 30 minutes. We were told to make things faster for when the computers came back up to fill out the sales forms for what we wanted. We were also told there was 300 sets. One of the men in line said "while your computers are down other stores are getting their orders completed". A sales associate that gave us the forms to fill out said "oh, you will all get your orders". (Her name was something like Tamika). When the computers came back up we gave all our information, paid for the set and was told someone would call us for delivery directions. About 7 PM that night we got a call saying they wanted to refund our money because they don't have any left. Had we been told at 5:45 AM we could have gone to Sears (which was 45 minutes closer to our home) and gotten their special. We are building a new home and buying all new appliances. We will not ever buy from Best Buy again.

I purchased a Sony Laptop on Black Friday, November 27th. The laptop price is 399 USD as it is advertised on the special Black Friday ads. There are no restrictions on the ads. After I went home and looked at the receipt, the was an additional charged of 49.99 USD from the Geek Squad for Standard Security and Performance. I talked to the manager at the location. He said there are a couple of laptop has been modified by the Geek Squad. If I receive the laptop, I have to pay for it. If I do not want to pay for it, I need to bring it back to the store and the Geek Squad will remove it. After that, they will remove or refund the 50 USD. I felt cheated because 1 - I did not authorized to use this service. 2 - As a consumer, it was a fault adveritising. 3 - This is a way for BestBuy to increase sale. Last year, they tried to offer the service at the check out stand. This year, they went a head and installed it into the laptop and charged the consumers. I do not know if Sony authorized Bestbuy to install additional software and charged customers without his/her authorization.

This is false advertising. They have you see one price all week and then you go in and its a different one. Then you buy it anyway because you just waited outside in the cold all night. They even continued to hand out the paper ads with the $1399 price to everyone waiting in line and still without mention of the price change. It is wrong what Best Buy did and I am very disappointed in the company and its uncaring attitude. I don't think this should go by not disgust or without more action taken upon it. I ended up paying $300 more than the advertised price.

two years ago my great grandmother went to this same store to purchased yet another ad item a washer and dryer, they said the item was not in the store. she would have to pay for a delivery charge, we told the manager then no have it delevered to the store and we would pick them up, they stated they did not have room in the store to do that and tried to get us to buy a higher priced item. two times in two years. i quess this is the was best buy does do business

I brought in an add from P.C. richad advertising a 19" Toshiba Flat screen tv for 199.00. The young man in the TV section said they had the model but that he couldn't match the price. I asked to see the manager. They made me wait over 30 minutes before a women walked over saying that she was the manager of the store. She looked at the add and said that Best Buy doesn't match special pricing. I showed her the red sign that was on all her shelves saying "We'll beat their Lowest Price". I read all the conditions and none of them applied. I told her that I thought it was false advertising to lure people in with that promise and not make good on it. Liz R who said she was the manager but whose tag read customer service supervisor treated me very rudely and spoke loudly over me everytime I tried to explain my position. She kept saying thatit was store policy and there was nothing I could do about it. I left the store with here name and the name of her direct supervisor Peter. I then drove to a more distant Best Buy and showed the man in the tv dept the ad. He took a box from the shelf and made the price correction.

False Advertising in store policies regarding price matching competitor prices. Complaint is against Best Buy in Commack, NY. On 11/7/09, I purchased a MacBook from Best Buy in Levittown, NY for $949.99 (Reg Price $999.99, but I received a $50 Education Discount). On 11/14/09, I came across an ad at Micro Center (a major competitor), that was selling the same Mac Book for $799.99 after rebates. I called up the Best Buy Levittown store and told them that I do not live near their store so can I go to the Commack Best Buy Store for a price match. They said it is corporate policy to honor a price match at any store regardless of where you purchased the item.

When I went to the Commack store, I presented them with the ad (for $799.99) and my receipt. After refusing to price match it, Jimmy, who claimed to be the store manager, said we do not price match rebates. I look down at a sign stating the stores PRICE MATCHING POLICIES and it DID NOT state anything along the lines of "excludes rebates". I brought this to Jimmy's attention, and he got annoyed and said "I can not help you, call the 1800 number" and walked away.

I called the Best Buy 1800 line and spoke to a rep (who was very nice) and explained the whole situation. He called the store and they told him that they have pamphlets that state this. Note* These pamphlets, that the store was talking about to the rep, were not readily available to me (I didn't see them on the counter nor did Jimmy verbally tell me these existed). All I know is the sign next to customer service DID NOT state "excludes rebates". The 1800 rep said the store will not honor the price match. I called up Levittown and they won't honor the price match either. The 1800 rep apoligized and said he could not help me with my situation.

Such callousness on their behalf. The phone system there is ridiculous. The supply of their store products updating and systems not holding orders made it such a long and tideous order. The rep was great, Marcela female trying so hard. The set up in the store and the General Manager not being available is ridiculous. Finally the idea of a $17 reduction on the order with about 6 hours of phone ordering back and forth has put me in a very bad position. Three years not seeing a son for whatever reason, then to have the last day of the 4 you get to spend with him on the phone with best buy in Melbourne Florida is ridiculous. This complicated and took from my family. Such a big store advertising and money spent and made no progress plus no customer satisfaction is obsurd. I doubt I will ever deal with this Best Buy location again. Since 130pm to 730pm making an order on a Saturday. Every problem that could come up came up. Every disappointment a kid could have was met today.

My wife and I sought to purchase a Dell Inspiron laptop, model 1545 from Best Buy for $499.99 on 9/11/09. We asked Andrew, a floor sales associate, about price match and return policy (as we had just returned a non-working Compaq Presario CQ60-420US to Staples, which without hassle refunded our money). We were told the price match policy would apply to our purchase if we found the same model sold by a competitor. We did--the Dell website--for $449.

At the register, a female sales associate denied us the price match; we had to search the store to find Andrew to confirm that what he had been quoted was quoted to us. A female supervisor also denied us; however, Sam, also a supervisor told us that if we found the same model, then they would give us a price match--if the model number, including The SUFFIX was identical.

What? On the Dell website, their model numbers do not include suffixes! Sam proceeded to explain that their model numbers were often exclusive to Best Buy. Therefore, no other competitor would EVER sell that product! Best Buy, with no shame, perpetrates a fraud by advertising a price match guarantee that is impossible to execute.

This is un-American and a bastardization of the principles of capitalism. Don't buy from Best Buy! We walked out of that store with no laptop! We need a laptop for our business. Best Buy missed our $500 over a funky $50!

i bought 3 tv's on bestbuy.com on 08/12/2009 at 1:00am samsung 52" at the advertised price for 9.99 since then they changed the price as soon as there web team got into work. and anounced they will not honor the price that it was posted. i also read on the web that people actually got there tv's at that price, but when word started getting out. i have the receit from bestbuy.com

I purchase 3 52" tv's advertised on best buy's website as $9.99. they accepted my credit card, gave me a delivery date and gave me a confirmation. My creit card had been hit for over $100.00 (the tv's and shipping) a couple of hours later I received an email stating that my order was cancelled "at my request" when I called them and told them that I did not cancel my order the rep said they did because the sale would not be honored and my money would be refunded. When I threatened to call the news media they said "we have already covered ourselves and you would be the one looking stupid"

I was looking to purchase a flat screen tv. I saw one priced and tagged for $798. There was no other Insignia 50 " model on the floor. to make a long story short they would not give ne the tv for that price and would only take $100 of the correct price. The general manager made that decision and would not even speak to me. I always thought mistakes were always in the customers favor.

I asked the CS girl for an application for financing, which she made us get out of the line to fill out (took about 2 minutes, and the line was massive). Now, I have extremely good credit and have never had a problem getting financing or a credit card of any type. However, when they processed my application, they told me it was denied at that they "were not allowed to tell me why." The CS girl said I would get a letter in 30 TO 60 DAYS explaining the reason. I couldn't get my laptop and had to walk out of the store like some credit delinquent.

I went home and tried to apply online where it told me that I had another account past due. After calling a bunch of different places trying to figure out what account they were talking about, I found that one of my credit cards takes 3 business days to apply a payment so it was listed as past due, although paid on time.

When that payment finally registered, I re-applied online because the CS girl at Best Buy told me if I fixed the problem could try again. The Web site wouldn't even let me reapply, telling me I'd already been rejected. There was no way to refile. I called the number listed to ask if there was a way I could try again with a "clean slate" so that they could reaccess my credit report and after talking to 4 different people, I had a man curtly tell me I just needed to reapply in a store and it would be processed as a new app.
As you can guess, this didn't work either. The girl at the store's only advice was to call the card company, who told me to go to the store. They're just passing the buck around.

Anyway, I'd also read negative things about their cards so I decided to use my other card. After waiting about 15 minutes for the computer salesman to come back and give us the service agreement, a completely different CS girl came to check us out.

The computer I wanted was white, but when I got home and opened it, it was black. I was confused since the sales person told me the computer only comes in white, but decided I like the black one better and I DID NOT want to go back to Best Buy again. However, no matter what I did I couldn't get sound to come out of the speakers.

Then my husband started poking around on it and asked me "Are you supposed to only have a 160MB hard drive?" I was furious! The computer I wanted had a 320MB hard drive. In addition, this computer had one processor, and I was supposed to have a duo processor. The CS girl clearly picked up the wrong box when she checked us out.

What's werid is they cost exactly the same price, so I had no way to know they'd given me the wrong when I paid.

So, I have to go back to Best Buy for the FOURTH time tonight to try and get the computer I wanted in the first place. If they don't fix the mistake that THEY'RE EMPLOYEE made, they're going to hear from a lawyer pretty fast.

Many employees interacted with me and sadly saying, I believe at least one young man even lost his job because of BBuys " blood thirsty policies" oops! Politics. An older senior worker I believe was also terminated during this period of time. Directly correlated with my need for services. This matter is most serious for Best Buy, so I would kindly suggest you scrutenize any strategy in regard to resolving this matter quickly, quietly and with the upmost integrity at your disposal.

We have a problem with Best Buys payment plane.We bought a stove and they send us a statement to pay before we even got the stove delieverd and charges us late payments. They demand that if we have a payment do on 6/8/09 we post it 5 days earler so they can process it. Why? I don't understand any other co. I have ever had dealing with we posted our payment on the day it was due. They never explained to us the way they do it.

My husband asked the cumstomer service person to conect him to Best Buy or give him a direct # for them. Her response was if she does that she will be fired. What is Best Buy scared of. We pay way more then we have to every month to pay our bill. Do we get appreciation for that no. Just the same old double take. Now they are after us for $9.60 in late charges. We will not pay it. What is there that we can do. People need to know about how this comany treats their customers.

After wards, I went to the store and customer service told me they don't price match to manufacturers and it had to be a storefront. I don't believe the policy works in favor of customers. It is a scam to prevent people from getting any price match.

I could have bought the laptop at a much cheaper price. But the item could not be returned because they would charge me a 10% restocking fee for the laptop. I was very frustrated with this situation and a 100$ difference is very big to me.

I purchased a new Toshiba Laptop, Microsoft Software, a laptop cooler and Verizon Wireless Activation.I asked for the best price because of all I was purchasing and specifically asked if they were going to be on sale anytime in the next week in which they said absolutely not, the price was the best anyone could ever get!!

Well, I get home and the computer screen has a big red X showing up and would do nothing else. I live 40 minutes from there. So I had to drive back to exchange it. Then I noticed the next day they had the software I purchased for $40.00 less! Another trip back to get the price match. Then the next week they put the laptop cooler on sale. Another trip back.

Then when I thought I was going to have wireless service because they said their map showed me being in their coverage...NO COVERAGE! Had to take that back and was told I would have to pay a disconnect fee! They will NOT answer their phone for some reason! I even got one guys cell phone for that reason and he would never answer it!

It cost me alot of time, gas money and stress to purchase from them! I will never step foot in that store again!!

price matched a 32 inch Samsung TV with a add from AMerican - American (Best Buy said didn't have it in stock so would not honor price difference of $100

economic loss of $100

Best Buy had an ad for the week of 2-14 to 2-21 that had a HP laptop for $399 with a 10-key touch off to the side. When I got there at opening on the 15th, the laptop they had was not the one in the ad. The sales guy then tries to sell me the one in the ad for $599. No one could tell me what was going on and they absolutely refused to honor that price. They blamed HP for sending them the wrong picture, but maintained they had did nothing wrong because the sku and model numbers matched the laptop in the store.

I accused them of bait and switch and finally called consumer relations. Consumer relations said that it was indeed a mistake, but that the store manager was to to blame as well. They said that he should have known what was in the ad at his store, and agreed to give me a gift card for $150 for the trouble. I found Best Buy to be pure racist because they would not give my husband any assistance over the phone and he consumer relations supervisor told me that had he been a woman that would have made the difference. They could also tell he was black, but when I called in immediately after him, I get the gift card even though I'm black too, but sound white (when I need to!) I will never shop with these racist pigs ever again!

About four years ago, I had the same problem with Circuit City, and told them that they would not be in business much longer with their hellish ways; I rest my case! They are turning off the lights for good, as I type.

I purchased a Tom Tom GO-720 for $249.99 [on Dec 28, 2008 while home for Christmas in Columbus, Ohio]. I opened the SEALED box [on January 6th, 2009, after I had returned home to California] and the product was defective. It was obvious it had been previously returned. Inside the box, it did not have the original packaging, the edges were worn on the Tom Tom itself, and when turned on, a giant X covered the screen. When I tried to exchange the product WITH my receipt, the product was on sale for $179.99, so I also wanted a price match [since it had only been 9 days].

Not only did I not get a price match, Best Buy would not exchange the product because the serial #s did not match. I understand that this is store policy, but I PAID for a working Tom-Tom, and I DESERVE a WORKING Tom-Tom! Why should I be penalized for Best Buy's mistake? After arguing for nearly an hour, I accused them of a fraudulent sale, and selling me a box that SAID Tom Tom, but did not contain a working Tom tom. At this point they agreed to exchange it IF I paid a 15% restocking fee because I had opened the box.

I'm not sure how I could have found out the product was faulty without opening the box. So I ended up paying $40 extra for them to complete the exchange [but still no price match, which is a clearly stated store policy on their website]. With the restocking fee and no price match, I basically paid $110 over the price of the GPS.

With the restocking fee and no price match, I paid $110 over the price of the GPS.

It was just before Christmas and I jumped online to see how much a wide screen plasma would set me back. I went to Bestbuy.com and got a sudden pop up announcing that I had been selected at random to receive a $5000 shopping spree, all I had to do was join blockbusteronline.com and I was the winner. I clicked on the link and arrived at blockbusteronline.com, gave my credit info to pay for the free trial and waited for the promised shopping spree email that was to be sent after I joined.

None arrived and since then both bestbuy and blockbuster deny knowledge of this and yet magically the site did actually link me to blockbusteronline and I was actually joined to their service. If I am to believe their story, some third party unknown crashed their site to generate business for blockbuster without having anything in it for themselves personally. I doubt this. I think that bestbuy and blockbuster simply did not expect that anyone would take screen shots of the offer but I have them. I also have proof that blockbuster did charge my card and I've received nothing for it. Whatever happened to truth in advertising? How many dollars have they derived in revenues from this fraudulent offer?

I was charged 22 dollars and got nothing.

Wont honor their financing plan. Charging me interest. Call every month same lies.

Costing me money

we applied for the credit card online where it said no membership fees and it still states that on the website when we checked today. nowhere in the small print does it say an annual fee. well we were charged $79 for an annual fee anyway and they said that since they sent us a disclaimer afterwards the charge was valid. they waived it after talking to several supervisors but said we would be charged the fee again in november unless we closed the account before then.

this will be affecting our credit reports because closing an account so soon has a negative effect.

I shopped online and found an item on sale and in store. I went to store and found that I had to buy online then pick up in store for savings (50%). The supervisor would not give me the sale price after the website said pickup in store.

I bought online and picked up at a different store. I will NEVER return the BEST BUY, San Carlos, CA

I was shopping at Patchogue NY (Store 824)today to buy a pack of CD-Rs.

Sitting on the shelf (fronted and faced) were several brands and types. 2 of them were placed above stickers that read $8.99 and they were seperated by 4 or more other products.

I took the one set that was a Memorex 50 count CD-R because it would be easier to label as opposed to the Black Memorex CD-R's that were priced just the same.

I said to the cashier that they were labeled at $8.99 and she replied, "Oh, that's what everyone says. You have to get the Black ones."

I am sorry but by NYS law, if the product is priced as such, the consumer is to pay THAT price.

I did mention that in the stores I worked in (I have 17 years retail experience) that if the product was priced as such, then the customer would pay THAT price. I could have bought up every last 50 pack CD-Rs for $8.99. And that is by LAW. Plus, as an employee, I would have been written up (along with every other employee) for stocking the shelves incorrectly whether I did it or not.

It is not as if one or two packs were incorrectly placed on the shelf, but there was an entire facing with over a dozen lined up for $8.99.

To make matters worse, the cashier rolled her eyes and told me, "Just get the Black ones."

In my years of retail experience, you do not chastise the customer for the store's inadequacy. Nor do you SEND the customer to get the RIGHT product. Eith4r the cashier or another employee goes and gets the product.

I am partially disabled. I have permanent nerve damage in my back and legs. Not only did I have to walk to the far reaches of the store once, but twice? All because of employees who aren't willing to help their customers or stock the shelves properly?

I was always a loyal and frequent customer of Best Buy, but after this encounter, I am most likely to take my business elsewhere.

On 814-08 I bought a computer for 814.26. I used my debit card. While checking out the cashier was having trouble with the card processor. I swiped the card,but it wouldn't go through fast enough and it kicked out the entry. The cashier asked me to swipe the card again,he said he cancelled everything out and we had to start all over. I swiped it again,he asked the next register if they were too having problems.She said yes. He then said I am cancelling this whole thing. I am going to process this manually. He took an imprint of my card. Everything went through and I left.

On Friday,I looked at my account online.Best Buy had charged me 3 times! I immediatly called the store. It took me an hour to get anyone on the phone!! I finally talked to the manager. She said she would check the register. He would not balande, he shl be 1600.00 over. She called back and told meHe didn't charge you 3x The drawer was balanced. I was so shocked. I told her I was looking at my account and they charge me. She said it was immpossible.They balanced and I was wrong. I asked her if she wanted to see my staement. Her answer was Well,if you can come up with someting, yeah I argued with her for several minutes. She all but called me a liar.

I took off work and went straight to my bank.They verified the charges by their merchant #. They gave me verification on their letterhead with the branch managers card. When I showed up at the store I was met by the rudest person, the store manger Amanda. She kept saying we do not have your money, I don't know what you want me to do. Finally I asked her who her boss was, she would not give me a name, but finally a gentleman showed up. After explaing the situation. He said We could call corporate She didn't want to, instead she called my bank and argued with them that they did not charge me 3x.The bank assured them that they did.

We were standing by the registers,so everyone could hear what was going on. She then called the number on the back of my card, she talked to someone in custmer service. She proceeded to read it out loud with the 3 digit code on the back! I felt very uncomfortable with that. I thoght we should go to an office and work it out. But we just stood out in the store. The person at the crd center gave her the 3 authorization codes. They were run 1 minute apart. She got mad and continued to treat me rudely and saidI don't know what to do We really don't have anything to charge it back to. If you wait 3-4 days maybe it will correct itself!

Finally the card statment wanted to see the report that she said came from the register. She went into her office to fax it. After 15 minutes I knoced on the door. She din't answer, a girl at one of the registers told me had left! I blew up! Then a securityguy from the door came over and started yelling at me. I just said forget it. I will call the bank myself And I left.

I called the bank center and they had to put a hold on my account. I was told by the lady at the center the employee at Best Buy had been rude and insisted we were all wrong! She defended the fact that they balanced. I finally got the mess cleaned up by my bank and the card center.

I have tried for 3 days to get in touch with a regional manger. I was told at the Lees Summit store, they did not know who the regional manager was. I finally called a differnt store in Missouri. They gave me all the info I needed. I am in the process of contacting that manger. I think a shoplifter is probably given more privacy than I had. I am very disappointed in the store.

I am very disappointed and appalled at the customer service I have received at Best Buy in El Segundo. On Friday August 8th I purchased a Compaq Presario T-2390 laptop. The price that was displayed was 699.99. I decided to buy it. The representative that helped me name was Baldwin. When I told him I wanted to buy it he stated that I needed a recovery disk program 49.99$ as well as an anti-virus 120.00 $ placed on my new laptop. I told him that all I wanted was the laptop at no additional charge. He went to the back to check and informed me that there were only 2 laptops available which had the recovery disk program with it as well as the anti-virus program for the additional price. So to purchase the laptop, I would have to pay the extra fees.

I asked him for a rain check because I only wanted the laptop at its original price. So, He informed me that he would sell me the laptop with the programs at original price 699.99$. He also stated that since they were out, he would sell me the laptop with the anti-virus at 730.00$. Since there werent any at original price available. I agreed. My total came to 781.55$.

After I purchased the laptop, I checked the receipt, only to find out the anti-virus came with the laptop in a package! I feel as though this best buy employee played on me not being knowledgeable about laptops to get more money. This employee mislead me. If I wouldnt have said no, to the anti-virus program being installed earlier, I wouldve paid out an additional 120$ while it came with the laptop package.

I called to get a refund that same day and they specifically told me there are no refunds on packages after it is purchased. I felt powerless and confused. Which results to this letter. I ended up paying more money for a laptop and extra services I did not want or need! This is very misleading. As a resolution I would like my money back for the additional money I paid for the HP T-2390. which totals to: 50.57$.

I was mislead into thinking I was purchasing something I needed for my computer. Reality was my computer and the price I was paying for came with everything I needed. As a result I ended paying more because the customer service representative mislead me, then told me I could not get a refund. I was lied to and mislead.

I was told to open an account since it is to be paid in two years, No Interest, no charges; Just pay in two years. I have made payments not to fall behind, however, Best Buy has charged me $39 each month for late payment. Non of this was told to me.

In three month, they have charged $117 late fee.

I was in the store on Mon. saw a computer package for $599. I went home to check out if it was a good price. I went back 2 days later & they told me they never had that sale. I asked for a mgr.she said she couldn't do anything. I asked for her mgr. because it was evident that she wasn't a mgr., he said he couldn't do anything.

As it turns out, he wasn't a mgr. either. I just called their consumer hotline and they won't give out their regional mgrs. name. I feel they are practicing deceptive business practices. I went to Sam's Club & spent $250. more. I got better equipment but the fact is my needs didn't require that.

I thought the digital conversion was not supposed to cost the consumer any out of pocket expenses. I received my 2 government coupons (that expire in 11 days), and I can't find a converter box in Massachusetts that costs $40.00, the coupon amount. All the big stores, i.e. Circuit City, Best Buy, etc. are charging $60.00. That's $20 they make for each of the millions of boxes they sell.

Stores are taking advantage of the consumer. Was I mislead when I was told the conversion wouldn't cost me anything? I don't have the money. Also, my coupons will be worthless after June 30, 2008.

I still haven't been able to find a box under $60.00. I have not purchased anything yet, and my coupons are about to expire.

See Best Buy National Ad for 06-15-08, I can provide mine if needed. Advertising SONY XBR NEW 52 1080p 120 Hz LCD HDTV for $2,999.99 In smaller print at the bottom of the ad it has a different model number which is not the XBR model. Difference in price of XBR and model advertising is $1,000.00 normally. If you dont know the difference you think you are buying a SONY XBR which is the top of the line but in reality you are getting a inferior model.

After calling two local stores in the Buffalo area and asking if they are selling the XBR for this price I was told yes. Only after asking numerous times if they are sure I was put on hold and was told that it was not the XBR model. With out looking and investigating the model number one would not know they are getting the cheaper set and think they are buying the top of the line. I asked if they would honor the price and was told it was a national ad and not their fault.

I was given the corporate number and explained that they were advertising the 52? XBR for $2,999.99 and agreed that it was the XBR then placed on hold for 20 minutes then greeted by a consumer affairs person Lucie. I explained the situation and he agreed that the XBR was $2,999.99. Only after I explained that the XBR is not the model listed at the bottom and they are two different sets I was placed on hold again for another 15-20 minutes.

They said that a correction was placed in the store, but the stores I called had no idea there was a correction and are only aware due to my call. I asked if they would honor the price and he said that they are not responsible for misprints and would not honor it. I explained it is pretty much false advertisement to say it is this TV and sell the other to the consumer because most people will no have any idea they were mislead. Just checked website and still says SONY XBR 52? 1080p 120Hz LCD HDTV $2,999.99.

Bait and Switch scheme?

I placed an order at bestbuy.com for Canon-180mm f/3.5L Macro USM Telephoto EF Lens for Canon EOS Digital SLR Cameras for $209 at 6/1/08. I received an confirmation letter stated that scheduled for standard delivery estimated arrival:6/9-6/18/2008. Then I received an email from bestbuy at 6/2/08, stating that Your order has been canceled at your request. But I never call or contact bestbuy to request to cancel it.

So I called the bestbuy to find out, the represntative (jonathan) took the call and stated that he didn't have any idea why the order was canceled, he stated that I never called them to cancel the order too. he filed a complaint for me and provided me a case #. I informed him that the order was canceled because that was price mistake for this product. the price is over $1000 for this len at other website. it is dishonest to consumer, and it is unfair to me because that is false advertisment made by the bestbuy.com. and they don't want to pay for their mistake, so they blamed on the consumer.

the len is for my brother-in law birth gift 6/11. I told him that he will receive the len for his birth. he is so happy. but it will not happen now because the bestbuy didn't want to pay for their mistake. they blamed on us. my brother-in-law is so upset and anger now. he think that we lied to him. I just want to the len, an apologize and explaination why the order was canceled. bestbuy should pay for the consequence by making the false advertisment (price mistake).

Today on Memorial Day I went to Best Buy in Watertown, MA and I saw a PSP game with a price tag of $14.99 and when I went to pay for it, the price shows up at $29.99. I told the cashier the price on the game shows $14.99 not $29.99 and she called a few other employees to tell me the price on the game was not the right price, but I told them that's not my problem and I want to purchase the game at the price shown. The last thing she told me was the Somebody put the price on that game on purpose by that time I was really ****** off and walked out of the store.

I went to the Best Buy store and spoke with Jamahal in the camera department. I explained to him that I was going to be buying 2 Canon XTI cameras. One for myself in February for my birthday and one for my wife in May for her birthday. We want to take a photography class together, and this would also enable us to share lenses and other accessories. Jamahal told me that if I was buying 2, he would sell them to me at $100 off the normal price. He also said that I could buy these at 2 different times. I then asked him about using a coupon that I received for 12% off any purchase for my birthday. He said that I could use that as well. Well, I went to the store on February 17th to get my camera. Jamahal was not there, so I spoke to another guy in the department. He said he couldn't make any deals and got the acting manager, Chris. When I told Chris about the deal Jamahal was going to make, he said he couldn't help me. When I commented I thought that was not the type of customer service that I would expect from a store such as Best Buy, he shrugged his shoulders with a cocky grin on his face and said, "Oh well" and chuckled about it.

Then he said if I bought 2 cameras that day, he would give me the same price. I told him that my wife's birthday was in May, and I wasn't prepared to buy 2 that day, he again chuckled and said, "Oh well". I told him that I had found the camera at another store for $629, and he agreed to price match that store. But when I got to the register, they wouldn't let me use the 12% off coupon. When I called their customer support line, they said that the acting manager was trying to work with me because he would let me buy 2 cameras at that time for the price Jamahal promised, but I feel like that is like holding me hostage by making me make a purchase that I wasn't financially prepared to make.

This ruined my birthday and has resulted in Best Buy loosing a long time customer. I have made in the past year alone, over $3000 in purchases from Best Buy. 2 computers, an XBox, multiple games, controlers, movies etc. and I will never go back there again. Congratulations Best Buy, on setting an all time high in lows for customer service.

I purchased an LG washer and dryer on 02/07/08, and 5 days later (on the day it was delivered) I received a coupon in the mail from Bestbuy on 2/13/08 for 12% off the price of a washer and dryer. I called the store and asked for a manager to explain about the coupon and see if I could bring it in to get the difference. I was told yes, so I went back to the store on 2/16/08.

First I was told when I got to store that I could not use the coupon because it was a prior purchase. Then I was told that I could not use it because of the price I had already paid. The coupon said "not off other offers". I did not get the name of the person who ok'd the coupon on the phone.

I purchased a dvd player. I paid with a debit card. The receipt was fouled, and the clerk voided the order. She then had me scan debit for second time and assured me I won't get billed twice. Guess what? I got billed twice! I have been chasing $150 for 4 days; all I get is: wait for void to clear--go away! I've made 3 trips to the place!

I got the flyer Sunday morning and saw that Best Buy had Nintendo Wii's for sale. I went to the table where there was no line, walked up and told the guy at the table that I was sent to him and asked if he had any more Wii's--that I could get one from him and that he was handing them out on a first come first serve basis. Well, he told me that he only had one left but I couldn't have it because I didn't have the coupon to claim it. I said to him I'm next in line and you have one left. He told me again that he was sorry but I didn't have the coupon to claim it because I wasn't in line at 5 am to get a coupon. I walked over to customer service and said I wanted to talk to a manager; about 5 minutes later the previous clerk came up to me to ask how to help me, realized who I was, and said he was sorry but the person with the coupon just came and claimed the Wii, so there are no more. There was nothing in the ad stating needing a coupon and to be there at 5 a.m.--only that there would be no rainchecks. They said Nintendo was regulating the price to $250.

I was made to look like a fool in the middle of the store. I also have PTSD and an anxiety disorder which I go to the VA for treatment. I could have gotten out of control, as the disorder causes me to do this at times, and that is why I stay indoors much, and why the Wii would have been helpful. Thankfully I did not become violent, as I was very angry and felt confused as to why they would not state about the coupon in the flyer. And I think a lot of blame lays on the way Nintendo is dealing with this; they know that their system is very very popular, and they are not doing anything to help. Also, if it is regulated in price, how can people be selling them for $500 on the internet?

On or about 11/20/07 Best Buy, via subscribed email, advertised Envision 19" Lcd monitors (model h19w, sku 8591008) for sale at $99. The item was not advertised as doorbuster or quantities limited The item was not available online, store pick up only, 11/23 and 11/24. The item was not available in store #586 or any other local store on 11/23; the floor model was not for sale. A rain check for said item was issued 11/23 with availability stated as normally a week to ten days; the raincheck guarantees product price or comparable value when identical product is no longer available. On 12/3/07, store #586 did not have the product available for sale and had removed the display model. When questioned, the department manager stated maybe somebody sold it and suggested that if I needed a monitor today select something from our in-stock items

The department manager stated that he had the authority to offer substitute product at $99 price but would not do so. The Best Buy web site has changed the availability status of said item from available at most stores to not available Neither the local store management nor Best Buy's national consumer affairs can or will offer any estimated date as to when the product will be available. An Envision corporate customer service rep stated, by phone on 12/3/07, that the model h19w is an exclusive to Best Buy, and that the item is in stock and available for shipment from Envision at this time. The rep volunteered that there was no pending Best Buy order and that the last shipment to Best Buy was before thanksgiving

In being sold out of the product within hours of it's availability, Best Buy's intent to meet reasonable demand for an advertised price is questionable. The apparent failure of Best Buy to reorder available product from it's vendor indicates that they do not intend to honor issued rainchecks in a timely manner. By removing floor models from store locations and changing the online availability status to not available, Best Buy has met it's own definition of ...product is no longer available By refusing to provide or substitute equivilent product at the advertised price, Best Buy has defaulted on the rain check guarantee. By a department manager's suggestion to select from in stock items, Best Buy is actively and knowingly engaging in bait and switch sales tactics, perhaps at a national level.

I went to Best Buy the Monday after Black Friday. I wanted to buy a Samsung 23 LCD TV, regularly priced at $699. My kids noticed three TV boxes labeled "open item" and priced at $479--same model. The salesperson suggested that the sales prices were not real, that someone else put the tag on the box--almost accusing me of that. I asked to see his supervisor, and they took a long time, hoping I would leave. I asked to see the supervisor's boss, a many named Teddy, who refused to come and out and see me. I went to various departments until someone would speak with me--a man named Samir. He said he didn't care what the price tag said; he wasn't going to sell it at that price. I told him I would seek legal advice, that this seemed illegal.

My kids' hearts were broken, and my trust in Best Buy is destroyed. I'll never shop there again.

11/25 I called Best Buy to see if I could purchase a computer package via phone and still get the in-store no interest payment 'til Jan 2009 terms. The rep said as long as I used my Best Buy credit card I would get those terms. I repeated my request and she assured me that this was no problem, so I ordered a GAteway Q6600 computer package. Moments later I received an email order confirmation which didn't say anything about the terms of payment. So I called Best Buy and a supervisor Jackie told me I had to call the CC company (hsbc). I called them and their auto response advised that special terms apply only to in-store purchases. I then called Best Buy and told Supervisor Joy that I did not want the computer package and to cancel my order. I also expressed these sentiments to Supervisor Jackie as well. After I was on hold for almost 3 hrs., Joy said that it was too late to cancel an order I had placed just 3 hours prior. The order still hasn't left their warehouse, but they still refuse to cancel my order.

I no longer will do business with Best Buy. They lie and will say anything to get you to purchase while knowing that the info they are giving you is untrue.

Fraudent Advertising of Price Matching Policy when I purchased a Samsung 52 LCD TV on 11/12/07 for $3349.99. I was told that Best Buy has a price guarantee of 30 days and they will beat their competitor's price plus 10% of the difference with written proof of the lower price. On 11/23/07 (Black Friday) the same TV went on sale at Circuit City for $2999.99. I went to Best buy early that morning with a printed copy of the lower advertised price. I was told by customer service that Best Buy does not price match on Black Friday. I went home and went back that same afternoon, and was told the same thing. I tried to price match again on Sunday 11/25 because Circuit City had still it at $2999.99. I brought in written proof of price. When Best buy called Circuit city to verify product and price, Circuit city in Stockton did not have a TV readily available (IN STORE) but was available to purchase in store and have it shipped to the customer's home. Best Buy again refused to price match because the store did not have the TV physically available.

I made 3 futile trips to Best Buy to take advantage of their LOWEST PRICE GUARANTEE... I wasted time and gas trying to do so. I would like Best Buy to honor their price match policy.

They had false advertising. They listed an HP Intel Viiv Technology Intel Core 2 Duo Processor E4500 Computer with 19 Widescreen Monitor and all-in-one printer for $649.97. The regular listed price was $929.97. The model number is A6238X/W1907/F4180. The doors opened at 5 am on Black Friday and I got there at 6AM when they said they had no more. The employee looked up the PC on their website for all locations and no one had it. He also looked up if they would be ordering more and the site said something to the effect of 'not stocking at location'. But yet they had an advertisement in a Thanksgiving ad. I'm probably never shopping there again. I didn't like being mislead just to get me in the store.

I recently placed an order with Best Buy online. I was and still am very displeased with the deplorable and unprofessional service I received from Best Buy. I placed my order on 11/05/07 for six DVDs. After I placed my order I received a confirmation e-mail stating that all the DVDs will be shipped the next business day. To my dismay I still have not received all the products I ordered from Best Buy, yet my credit card has been fully charged. I further researched my shipment to find out 16 days later I would receive my final DVDs. I contacted Best Buy on 11/14/07 to voice my utter disgust with Best Buy for not receiving all the products I was charged for. I used their internet posted 800 number. I voiced my complaint to the first operator who said she could not assist and would transfer me to another operator. The second operator also stated she could not help me. An hour later (no exaggeration) and the fifth operator, my problem was temporarily solved by placing the same order a second time. Best Buy charged back my credit card and recharged me for the same products I had ordered over 2 weeks ago. Apparently, my order was sent back to Best Buy by the post office. The final operator I spoke to was in 'support.' She stated she understood my complaint and actually laughed at the absurdity Best Buy put me through to purchase $60 worth of DVDs. She further stated she would communicate my complaint to the specific department that handles them and that someone would be in contact with me in one day. I have yet to receive any correspondence to my complaint from Best Buy.

My husband bought a computer and digital camera in June. He got 90 days same as cash and he paid it all off before the 90 days but received a bill 2 days ago for late payement on the 2nd month. Apparently when you sign the paperwork, on the bottom in very fine print you are buying insurance in case something happens that you can not pay your bill. First of all, how can the 2nd payment be late when it's 90 days same as cash and second, the insurance should have been pointed out by associate that wrote it up. We ended up paying the $47 after many conversations on phone, even with their manager. Very aggrivated that he spoke to foreign people with his complaint that could not speak english well at all.

My husband is legally disabled and has many health issues. The process of this aggrivation did not help as it took me 2 days to calm him down.

All customers who were buying an xbox 360 were forced to purchase a product replacement plan for 49.99, and each customer was told if they didn’t buy this, Best buy would refuse to sell them the 360.

When the salesman was selling the notebook computer we agree on features, spec and model number and price $1100. However, when we were checking out, I noticed on the box that was NOT the computer we had agreed to. When I told him it was NOT the right computer, he asked another salesman and said that would be $1500!

We did not buy anything and complained to a so-called manager who did not act surprised. I this this was just another Best Buy Bait & Switch

¸

We went to Best Buy with the intention to buy a DVD and decent speakers for home. We were there for 1 1/2 hrs, and went through 6 salespeople before we gave up on purchasing the equipment, and decided to leave at our kids' breaking point. They all kept passing us around; the interactive set ups for customers to test drive equipment was very poorly done, to a point were the salespeople would spend half the time trying to figure it all out.

Most sound related electronics had a radio feed, which does not provide the optimum sound quality. Whatever set ups they had that worked were the ones that were worth a least $1,000.