Bed Bath & Beyond

Kim of Gainesville, FL October 27, 2009

I purchased the Cuisinart 14 piece Cookware Set for 199.99 and was told that I would qualify for two (2) rebates: 1) offer # 09-91281 (Cuisinart 8" Chef's Knife) and 2) offer # 08-62871 (Cuisinart 3-Piece Mixing Bowls with Lids). I filled in the Rebate Offer Form, scotched tape the UPC number to the form, and attached my original receipt. I made copies of everything for my records. I was informed by email 10/27/2009 that I qualified for the Chef's Knife but not the bowl with lids as I had not included my UPC number with my submission.

I find that interesting since the same order form contained the rebate request for both offers and the UPC number was attached (by tape) to that form. Why would I qualify for one of the items and not the other if I had not (as they say) include the UPC number along with the original paperwork. Today I made copies of all the original paperwork, the rebate emails, my UPC number (on the copy of the original rebate form), and a copy of my receipt. Should be interesting if there is fraudulent practices by Bed, Bath, and Beyond rebate dept. Have to reconsider shopping at that store in the future if this is not resolved to my liking.

kellie of hamilton, NJ October 6, 2009

two of us went shopping at bbb for a friends bridal shower gift. we were going to spend a substanstial amount of money. we waited for a half hour for the sales associate to find our china setting. she brought it back without a box and basically threw it in our car.

we were told to go to customer service, which we did. they told us there wasnt a box. this was after a half hour. we left and took our business to target. i have never dealt with such poor customer service.

Joanee of Chesterland, OH August 22, 2009

This customer servie lady was rude and nasty and acted as though she was doing me a favor, along with a woman named Mercedis that was right in with her. They are loud and obnoxious and very unprofessioanl. They acted as though I was a DOG. Never will I shop at your store again.

Wendy of Reno, NV June 25, 2009

We registered for the pot and pans set for our wedding in April of 2007. We had old pots and pans that we were using up until recently and then were started to try and use our new Emeril pans which are supposed to be nonstick. We tried making scrabled eggs in a pan and now it is no longer useable because we can not get the eggs unstuck. The outside of the pans are also stained after one use.

CJ of Madison, WI May 17, 2009

I purchased an Invit 11" Chef Pan from Bed Bath & Beyound on 12/24/2008. This item came with 10.00 rebate. I mailed the required document on 12/28. The company had received my submission on 1/31/2009. I have no more updates from Bed Bath & Beyound, so I went online and check the status. The tracking showed that they didn't have my receipt and asked me to mail to them. Therefore, I mailed the receipt on 4/10. Now, they said my submission is invalid due to missing order number and refiling time is expired. I think people should aware about the rebate fraud from Bed Bath & Beyound.

Joan of Goddard, KS May 16, 2009

I am omplaining about the cookware I bought last week. I read the instructions carefully, and proceeded to use one of the pans. I waited until the water boiled and added salt.. when I was ready to clean it it had pit marks on the bottom of the pan!!! Also the other pan is stained on the inside. How do I get my warranty to take care of this??? I am very, very disappointed considereding the name on the product.

Renee of Shamong, NJ May 5, 2009

We purchased a Cuisinart pots and pan set from Bed, Bath and Beyond on 9/13/08. We submitted the rebate offer on 9/15/08. The rebate advertisment was a "free" trivet/collander set with any Cuisinart pan set purchase. Our purchase qualified, so we submitted the information. In checking the on-line Rebate Center on 11/17/08 after not receiving anything yet, it stated "processing rebate". On 12/16/08, when we still had not received anything or any word from anyone about any problems or delays, we called the Rebate Center and were told "30 days". When on 1/14/09, we STILL had not received our rebate/free stuff, we called the Rebate Center again, and were told another "30 days" longer.

On 2/17/09, we finally contacted the bed Bath and Beyond Customer Service on-line email to complain. Rebecca from Customer Service responded to our email, and promised we would be getting our stuff. On 3/21/09, when we STILL had not heard nor received anything, we contacted Rebecca again thru Bed Bath and Beyond's email Customer Service, and were told 7-10 days. It is over a month since that time, and 8 months since we submitted the rebate info, and we still have not received our free stuff as promised. We have been MORE than patient; isn't this a bait and switch? and isn't it illegal?! It's been 8 months!!!!!

Mary of Waunakee, WI April 24, 2009

I have been trying since Nov 08 to get a rebate that is due to me. I processed again having the Madison store fax. I received confirmation that it will be processed again and given a number. It's over 14 days since I did the 2nd time still nothing. Very poor system. Maybe they just want a customer to go away.

Sharon of Rockford, IL March 1, 2009

Sharon of Rockford IL (03/01/09)
I was looking for tea kettles and saw a display with 8 tea kettles, 2 are kitchen aids red & stainless steel. Both of them has a markdown of 20% down to 39.99. On the display was a bonus sign 10 off 2 quarts tea kettle Taken at the register. There was no boxed up stainless steel so I asked Brittney if I can take the display and she said yes since it was the last stainless steel kitchen aid tea kettle. Got to the register.

After 10 minutes of her asking Brittney again to look for a box item since her computer says there is 1 more in stock (prob. the one she was holding-display) then he asked M.O.D. Ken to look for it, too. Ken said they don't have anymore. It's the last one that I have. It rang up 39.99. I then told her the bonus yellow sign says 10 off 2 quarts tea kettle taken at the register. She said that the 10 was already taken off from the markdown! Ken came back, we both went back to where the sign says, he saw it and also told me that the 10 off is the 20% off written on the tag already.

I informed him the sign says taken off at the register. And he said no, it's already taken off. I told him that their signs are deceiving. Nothing on the yellow sign say that excluding red markdowns or displays! They were all in the tea kettle displays. They weren't even in the clearance display. Bed, Bath and Beyong think they can deceive customers now that Linens 'n' Things store are all closed. So they feel they can push around customers? I was so disappointed with this store. Never had I had any problems like this.

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