Bed Bath & Beyond

My boyfriend and I visited your Oklahoma City location on 4/19/2012. We parked his 2006 Ford Mustang GT directly in front of the store. When we came out to leave, there was a cart touching the driver's side fender. When we removed the cart, there was a huge dent (we did take pictures). I went inside to ask what Bed, Bath and Beyond's procedures were on incidents like these and the associate went to get the store manager, April. April assured us the matter would be taken care of and we had nothing to worry about. My boyfriend asked what the percentage was on cases like these being resolved and she responded with, "I have been the store manager here for 12 years and believe me, it will be taken care of."

She gave us her card and told us to call back on 4/20/12 so she could give us the landlord's information because he/she would be the one to handle everything. When my boyfriend called her the next day, she gave him a phone number to Bed, Bath and Beyond customer service and then he was told that these complaints no longer went through the landlord and he would be responsible for any damages. We did not have any of our information taken down to file an incident report. I work in management and know that, for legal purposes, anytime incidents like these occur, an incident report must be filled out.

After calling around, we found that it could cost up to $1200 to fix something that we had no control over. I understand you have no control over carts roaming the parking lots, but I would think it should be your responsibility to ensure carts are being brought back to the proper place where they belong after customers use them. I would appreciate asap as to what can be done about this situation. Thank you!

On December 24, 2011, I had called my local Bed Bath and Beyond store about a return of dishes I no longer wanted to keep that I purchased myself. I already had a gift registry for a friend and family to buy me things of, etc. I asked the customer service person if there would be a problem with the return of the 4 place settings of dishes since I didn't have my original receipt. I was told my return wouldn't be a problem and to go ahead and bring it and that it's no problem and I would get a store credit.

Keep in mind the day before, I had called customer service to be sure about the return policy and was told the same thing: no problem, store credit. I called their customer service number for online ordering and complaints, and I was told again about the hassle-free return policy and that there wouldn't be a problem returning the boxed dishes.

I went in with my husband to do the return. First, the associate in customer service started to do the return, and then next thing I know, 3 manager-type people swarmed the customer service register and told me that my dishes have to stay there and that "corporate" has to look into it before dishes could be returned. This store interrogated me at the customer service desk for 45 minutes and acted like I had originally stolen the dishes! So not only did this store not do the return, they withheld my merchandise I originally paid for.

After Christmas, I got a call from a loss prevention person who told me that they can't find any receipt for my dishes. I told the man I lost the original receipt where I had paid cash and that I was OK with store credit since it had been a few months past the return date. This man questioned me about the dishes and anything else I had bought in the store!

I have never been so violated in my life and questioned like a criminal when there has been no crime! For weeks, this company and store has given me the runaround! I continuously called their corporate number, and there's no help whatsoever! After about a month after calling corporate, I was told that within a few days, someone from corporate would give me a call. Next thing I know, this same loss prevention man would feed me the same story that they were still "investigating." What is there to investigate?

If I was of another race, I would be having to go through all of this! Seriously, I have never felt so discriminated against in my life! I even went to my local police department, and they told me it was a civil matter. I still have been getting the runaround from this Bed Bath and Beyond, and I still call corporate and no one calls me back. And this store still has my dishes! It has been 3 months, and this store is holding my dishes hostage, as if I stole this stuff out of their store. I work in sales and don't need to steal! So insulted!

I called the store a week ago, and the store manager acted like he knew nothing about the situation and told me he would email the loss prevention man. What store manager wouldn't be involved in a customer return that they have been holding hostage for 3 months? I have never been so disappointed and hurt and upset by a department store in my life!

I am so tired of the corporate of this department store not taking care of customers! What has happened to customer service? I just got a call a week ago from a manager from the store who said I can come pick up my dishes(!) and that they weren't doing the return! You keep my stuff for 3 months and then act like I stole it, and then now, management wants to get involved to tell me that they aren't returning dishes after they originally was going to do the return?

Then I got a call from someone claiming to be a regional manager, and he told me that there was no proof of purchase as to why they were not doing the return. I am so angry at this store right now! I work in sales and know it doesn't take months to do a return or "investigate"! I told the man they would be hearing from an attorney!

I have had it with this store! I am outraged that they would assume because I am African-American and dressed well, I would steal the dishes! I had been told on the phone several times my return wouldn't be a problem, and now, not only are they not doing the return, I can now pick up the dishes after they have been holding my dishes hostage for 3 months! I want an attorney, because this store can't treat customers this way and racially profile customers!

I purchased a roasting pan right before Thanksgiving 2011 at Bed Bath & Beyond. What attracted me to the sale was the $10 rebate. I made my purchase, saved my receipts, cut out the UPC code from the side of the box and quickly mailed it out. Today's date is March 3, 2012 and I realized that I never received my check. I called BB&B's rebate number and was told in a recording that the check was mailed on 12/22/2011. I called customer service who said the problem was that there was no box number on the request, yet they were quickly able to locate my claim via my phone number. I did not receive any call. I was told that a new check would be cut and I would receive this "check" within two business weeks. I wrote "check" because I was told that the "check" would be printed on a postcard. I will never shop again at BB&B. What a scam!

I am not someone who typically files complaints. I've had bad dining and shopping experiences before, but this instance in particular rubbed me the wrong way.

My boyfriend was visiting me in my hometown of Cincinnati, Ohio over the weekend. While killing some time before dinner around 6:30 p.m. on Sunday, February 19th, we decided to browse around Bed Bath and Beyond (Store #1182 in Colerain) as he had never been to one. I talk about how great the prices, selection, and overall how overwhelmingly fun of a trip it can be even if you're not shopping for anything in particular.

We're a young couple in our early 20s (I'm 21, he's 24) and we were simply browsing quietly and commenting on various products. An associate asks if we need help finding anything 3-5 minutes after walking in. I reply, "No thank you. We're just looking".

As we continue walking through the store, I notice this associate literally following us to every section. Every time I turn a corner around a display, he was staring at me. I thought maybe it was in my mind, but he'd quickly look away flustered every time I caught him looking in my direction. After leaving, my boyfriend and I mention at the same time how we felt he was purposefully and intently following us as if he was expecting us to shoplift.

I have worked in retail. I understand the importance of loss prevention. This associate made it so painfully obvious that because we looked younger and were dressed down (hoodies and beanies) that we looked like trouble. I have never stolen anything in my life. I shouldn't be made to feel guilty for looking around. It was very unsettling and quite honestly just made me feel so bad about myself that it stuck with me for the rest of night. I had to say something. Thank you for your time.

I purchased your Heavyweight Liner - scan code 0 55604 81306 8 at Palisades Mall Store in W. Nyack, NY. I would like to get one of these products and open it up and try to hang it. The fumes will make you sick. I had already throughout my other liner and needed to use the shower. I can tell you right now that if that was not the case I would have returned it. The smell was overpowering. In order to finish hanging it, I had to hold my breath, my eyes were burning and the smell was terrible. My bathroom does not have a window so I put the vent on. I had it on for over an hour and the smell is still sickening. I tried to take a shower but couldn't. I tried running the shower in the hope that the water running on the liner would help, but it did nothing to ease the odor. My throat starting burning so I had to fold it up. I will be returning it. I am very dissatisfied customer.

I revisited the location in Manhattan Beach, CA to exchange an item that did not fit my tub. The representative directed me to two areas where I could find an item that may work. He kept my item behind the register with my name attached to it. The young man was very helpful. After not being able to find an appropriate item, I decided to return it. There was a slight wait, but I was directed to another check stand even though my item was at the customer service desk. Leanne did not respond when I said hello and gave me an expression of "what do you want" as I handed her the receipt and explained what I needed to do. She walked off while I was briefing her of the situation. She returned to me and with an attitude said, "It's not over there!" I again explained to her I left it with the gentleman that is currently at the register.

They told me to leave it there and to let you know. She rudely snatches the receipt from my hand and finds the item at the main register. Once she comes back I tell her in a calm concerned manner, "I don't appreciate you snatching my receipt." She responds, "Well, I'm not helping you!" I respond, "No, I was already directed out of the line to come to you. So you can go ahead and return it!" She responds, "No, I'm not doing anything for you!" And she slides the product back to me! I then ask her to get her manager; instead she just tells me her name. I go back to the line I was initially waiting in. I then explained the situation to the manager Cruz. She returned my item, apologized on behalf of Leanne and gave me a 20% of coupon (even though I already receive these coupons via mail every other month). Great customer service on behalf of Cruz and the young man at the register, thank you! Leanne, on the other hand, was horrible!

Watch your gift registries! We had an experience where a store clerk signed my son and his fiance up for things they didn't want. I asked around and found out that this has happened to other people too. People purchasing gifts for their wedding would not know the item they are buying is not wanted. However, things can only be returned for store credit from registries, even if they have the receipt. So, the store has the sale, and purchaser has a gift bought and the young couple is stuck with things they don't want. When I spoke to the manager at the store, he said nothing like this ever happens. But I know of two cases where this did happen. So, just watch your registry closely. I know I will never buy another wedding gift from a registry at BB&B.

My family sent in four rebates for Sonicare products. The rebate forms says one per add. It's a very vague and misleading rebate practices. They need to spell out in bold letters what the allowed rebate is per household. I will not be doing any business with them in the future.

I will not buy from Bed Bath and Beyond.

I received a "Invalid UPC Number" postcard from BB&B yesterday. First of all, they completely mangled my address (does this sound like English to you? "Buphif Chiih"), so the post office must have had to look up my correct address by my name. And I should mention I have crystal clear handwriting.

Luckily, I have everything saved as I never trust rebates and think they are a giant waste of time. Rightfully, so in this case, and as it turned out after re-reviewing everything, it absolutely IS valid.

I called the rebate phone number, but after wasting 10 minutes trying to talk to someone by hitting every possible key, couldn't even get into a call queue. At this point I was really annoyed. Why put a 1-866 number on the postcard where you can't even talk to someone to let them know they're wasting your time?

Finally, called the BB&B from their main web site, and they couldn't provide a reason as to why I received the invalid UPC notification as I was scheduled to get the rebate still.

My message to BB&B: stop wasting our time with rebates and all the crappy processing going on behind the scenes! They are a waste of everyone's time especially when they are being mishandled.

This manager was not able to help me with what I was looking for to buy when I was in a hurry. I was not able to buy the gift on time.

I bought $300 worth of gift cards in the store. The largest denomination was $50, so I bought 6 cards. I tried to make an online purchase, but only 2 gift cards can be used on any purchase. Online checkout says to call 1-800-go beyond. I called them and they said, "sorry only 2 gift cards can be used". Now, I have to pay with my credit card, and I have 4 $50 gift cards left. What a scam. I will probably not shop here again.

I purchased 3 bottles of "hand soap," but what I really purchased was 3 bottles of scented water with a tiny bit of soap in them. I have been a customer of Bed Bath and Beyond for many years, and have always been very pleased with their merchandise. But this time, I am ashamed for them that, first of all, they are purchasing from China and taking jobs away from Americans and still expect Americans to purchase from them. With what may I ask you, and also ask why? This should not be considered a hand soap.

Went in to Bed Bath and Beyond on 6th Av in NYC yesterday with my fiancee'. The check out woman tried to scan a drink we brought into the store. When my fiance' stated that it wasn't from her store, (a drink they don't even carry) the attitude from the clerk went through the roof. Rolling eyes and huffing and puffing, she waited till my fiancee' took everything out of her cart before she started scanning. My fiance' had to tell her that that was everything in the cart. Once she had done so, the clerk proceeded to fold some paper and talk about how she gets of in 15min for lunch with the other employees while we waited. Never making eye contact with us.

I forgot to grab some tooth brush heads, so I ran and got them. When I got back I had to ask around to see what cashier was open. Finally another cashier reluctantly took me. I asked her how she was doing and she shrugged. I told her that that didn't sound very good. She ignored me and scanned my brushes. Bottom line, don't go into this store around lunch break or you'll be treated like you killed the clerks family. Horrible customer service!

I went in to the Bed Bath and Beyond in Park Meadows to return a soda machine CO2 container. I had two containers. The last time I was in Bed Bath and Beyond, they taped my receipt to the container since I didn't bring in my used one. They told me next time I bring the two of them in, I would get $15 for both of them and my next one would be free. Bed Bath and Beyond must not keep their employees up on policy. When I tried to return them, the lady offered me a penny. I was so mad, the lady at the service counter was so rude. I'm never going back! I feel so ripped off by Bed Bath and Beyond.

I will no longer shop in the Bed Bath Beyond store in Johnson City, Tennessee. The service is terrible. Usually only one register is open even with a long line of customers waiting. The cashiers are incredibly rude. I had a bag of popcorn with the items I was buying and decided not to purchase it. The cashier told me to put it back where I had gotten it! Never in any store have I been asked to put an item back that I didn't want. Another time, as I was leaving, a different cashier told me to take my shopping cart outside and return it to the rack. I purchased some bath towels that began to unravel and show pulled threads after light use.

Despite the frequent coupons I get in the mail, shopping there is not worth it. Management could care less that they have lost a loyal customer.

Today, I went to the BBY store on Tatum here in Phoenix, Az. As I took my rotating fan to the desk, the desk clerk asked me, "Do you have the receipt?" I said, "Yes." She said to go look at the other fans and come back as I told her I just wanted to trade for another one as this one was making noises. As I walked over to the other fans, a woman screaming from behind me yelled, "There is nothing wrong with this fan. You do not know how to turn it on and the cage is loose." I said that I took it apart and tried to put it back in the box. She said, "You probably don't have your receipt so why don't you take your fan and leave. I said, "I have my receipt and I just bought the fan 3 days ago."

The other customers were looking and watching at me like I was a shoplifter. Then, Jane grabbed the plug in and started yelling, "You need to learn how to plug the fan in." I said that it worked the first two days, and she said, "The fan is perfect." I said, "Why are you stalking me in the store and screaming at me." She said, "I am not screaming." I said, "I will turn this matter over to corporate," and I left the store.

If you think this story is made up, you need to review the cameras at the store. What a nut job. I think that whole mess needs to be fired. The managers look like they just got out of prison. People beware. You could get murdered by a Bed and Bath Beyond employee. True story. When I left, I heard the Mexican lady manager say, "That's a ** for ya."

on sunday july24th,2011 my family n I went into store and we were looking around and you have a revolving stand displaying reading glasses and at top it said 50%off so I found a pair og glasses that were marked 17.99 so half off would of been 8 or 9 dollars but when I went to purchase them they rang up for 17.99 so I advised the clerk the sign said 50% off he went over ans told me that the manufacter marks them before coming to your store if thats the case then why dont they have original price before mark down and why dosnt the sign say that in my opion thats false advertisment he called supervisor over and all he did was erase from the rest of my purchases and walk away not saying anything

I buy reading glasses all the time and when something is on sale or marked down they show orig.price and sale price your store didnt I felt like I was getting a run around and your manager seemed like he was too busy to handle my concern if this is how complaints are dealt with im not sure I want to shop at a store where customers complaints arnt a priorty VERY DISAPPOINTED

We received a coupon for 20% off over email. Our printer was broken so we couldn't print it out. But when we stopped by the store, the cashier didn't believe us so she asked to see it. So, we showed her on one of our phones. It took a long time to pull it up and wait for her. In the end, she said we weren't allowed to use it, even though it wasn't expired yet!

Bed, Bath & Beyond advertised a $20 gift card for purchasing an AeroBed Mattress valued at $149.99 through $199.98 at an AeroBed in-store display. I made the qualifying purchase. I was given a rebate form at check out. I sent in the form and the qualifying UPC code. The UPC code was rejected as "invalid". I had an online "chat" with a BB&B agent who stated that the promotion was for "qualifying" select AeroBed mattress products. This is not printed on the rebate form. I asked her how the fact that it is a "pillow top" disqualifies it when the rebate is for any "AeroBed mattress valued at $149.99". She said there was nothing she could do. I feel this is deceptive advertising. They baited me to buy the mattress with a display promising a $20 gift card and now they deem the purchase invalid. I have no recourse. This is deceptive advertising!

Next he told me the rebate was for an attachment for the mixer. I said no, it was for 30.00. Next time he came back, he said I didn't fill out the rebate form right. I checked off the wrong thing, and finally after being put on hold for the fourth time, he said I needed to fill out a new rebate form.

Oct 1, Milika left me a message saying I would be receiving a check right from the corp offices in about 2 to 3 weeks. She was taking care of this. She also stated I would be receiving the attachment for the mixer. It came, but I refused. The couple already been married on Sept 4th, the shower in May. Well, I waited longer than 3 weeks, no check.

On Wed Oct 27th, called Milika again, left a message. She was away from her desk. No call back that day. On Thurs, the 28th she left a message saying she was sorry and would follow up on this right away and call me back. Now Nov 3rd, Wed still no response. Called Milika again at 11:53 am, away from her desk. Left a message asking if they were sending rebate or not. It's now 3:15pm. Still no call call. This is very sad that consumers have to go through this for a rebate. They're quick to take your money. I will no longer shop at BBB, I would rather pay a little bit more and purchase at well known dept stores. I also had two daughters reg, at BBB last year. Both were married two months apart. If I knew what I knew now, they would have never registered at BBB.

I received post card stating missing UPC for rebate. I need to resend it because they lost it. Well I won't be receiving my $20.00 rebate for said item and thanks for nothing!

I am seeing a lot of negative feedback against stores regarding product defect. This is not something that should be a complaint against a store. These complaints should be brought to the attention of the company who manufactures the item. To hold the store at fault for this is wrong.

I've had good experience with their rebate center so far, which is why I was surprised to read some of the reviews and felt compelled to post my positive experience. My first rebate request for a $4 rebate for Brita filters was one the most transparent transactions I've ever had. After I sent my form and UPC (cut it out of the box and sent it in. I kept a copy of the form and UPC of course), it was about 2 weeks before I received an email and a link to their online rebate center which confirmed they received my valid request and were processing it. About 4 weeks later I received the rebate check.

I've sent in another form for a $10 rebate for a Rowenta iron, and last week I received an email confirmation saying, "Your rebate is valid. Please allow up to 30 days to receive your rebate." So, I do expect to receive that without problems as well.

Gift cards do not expire. Guess again. If you haven't used it for quite some time, corporate will mark it lost/stolen. Nothing you can do about it either while you are at the store. In fact, everyone now suspects you of stealing the card. I had to call corporate to get the card changed back to valid status. I have to wait 24-48 hours for this to occur. While at the store you look like you stole the card. You have to waste time calling around to find out how to get your card working again. You have to wait until the card is re-activated. You have to go back to the store to purchase the items with the gift card. For marking card lost/stolen, corporate most likely gets to reduce their gift card liability from their balance sheet and increase their earnings. Financial statement fraud?

I have owned a 4-12 cup percolator for over two years and have had no problems. We decided to buy a second one for company when we need decaf and regular. I got the first pot home and when I opened the box, found that the top piece of the basket was down inside the basket. There was no sign of damage on the box and the packing appeared fine. I took the pot back to the store and I went and got another pot, but opened it at the store. It was the same problem and even worse. The third pot that we opened wasn't as good as my old pot, but it appeared that it would work even if it wasn't real tight. Once I got it home I ran clear water through it and found that the label on the front of the pot had fallen off.

I cleaned and dried the pot and replaced the label and decided to brew a pot of coffee. At this point I noticed that the plug was upside down compared to our original pot. After brewing the label fell off again. I decided to compare the two pots and found that the stem on the new pot was longer than the original, and the basket size of the top piece was different. I am guessing that this is being manufactured at a different location and quality control is not good. How do I get a coffee pot as good as the one that I bought two years ago? Is it possible that the new pot is a second and not labeled? I hope to hear from you soon. The only economic problem is driving back and forth to the retailer.

Bed Bath & Beyond sells products that are below standard. The latest faulty purchase, in a long list of faulty purchases, has caused hundreds of money in medical bills and there will be more bills in the upcoming weeks and months. BB&B loves to sell products that are below standard and has no problem saying they will not accept liability for any of their products. They sell cheap products-- cheap because of design flaws, cheap because of corner cutting in production.

My latest faulty purchase is a shopping cart by Faucet Queen (all black with plastic back wheels). The front wheels 'trip' on the slightest uneven patch in a pavement. I managed to catch the cart from pitching forward several times. Several times, except one. And I went flying forward. I contacted the company immediately. They seemed professional and sincere, at first. But what a crock. As the 'claims' process went along, professionalism and sincerity turned into rudeness and an *** attitude.

I purchased Sonicare electric toothbrush with advertised to include $29.99 in Sonicare products plus a $30.00 gift card from Bed Bath & Beyond. Salesperson said you're basically getting this free and helped me complete the rebate form double checking to make sure everything was correct. The submitted information included a copy of the package with the UPC number (clerk showed me the portion of the box to copy). Rebate was denied because invalid UPC number. Not true! It was the UPC from the package the toothbrush was taken from right there in the BB&B store with salesperson watching. This is not my first experience with Bed Bath & Beyond and their unethical sales tactics. You'd think I would learn and shop elsewhere.

12 cup make coffee like tea barely wets the grains. Coffee is not hot. 8 cup makes coffee but does not get hot for 10 minutes later. When this pot starts off, it sounds like a motor boat taking off. Very noisy. Very disappointed.

My son and I just purchased the Emeril Proclad series. We love the glass tops but the pans have begun to discolor immediately. I had an old Revere Ware set that could be cleaned and polished to look new. No matter what I do to these, the brown discoloration doesn't come off. I wonder if anyone out there knows how to take care of these pans. I used soap and water and a sponge. I also tried a steel wool pad on a frying pan. The Revere Ware didn't have this issue. What's up?

I was purchasing a set of Calphalon cookware. There was a bonus of a unison dutch oven. The sales clerk told me they would give it to me when I checked out. Fine, when I go to pay for it, I am told that I also get a $25 gift card from Bed, Bath,and Beyond. I am very tickled when she called to the store room for the dutch oven. They said they were out but some more were coming. The lady in charge at night very graciously told me that she would give me a slip to come back and get it. I told them if not, I did not want the cookware. My house had burned and I needed to make the most of my purchases. I was not asking for a handout. She said she understood and I would receive the dutch oven. I called several times and was assured it was coming.

On Sunday, I called and the sales clerk who put the manager on the phone. His name was Chuck. He was so very rude and told me, "Well, you got the gift card and if you don't like the cookware, just bring it back along with the gift card." I have used the cookware and do not feel it would be right to bring it back. I have to call long distance to see if my dutch oven was in and it takes me about 45 minutes to get this store which over the years I have spent several thousand of dollars in and a couple of thousand this year alone, replacing my household things. I do not appreciate being spoken to as if I am nothing and what makes it so bad is I love the products in this store. He really needs an attitude adjustment or he will lose a lot more customers. I do not feel I would be welcome there anymore.

We also purchased a food processor at Bed, Bath, & Beyond, sent in the information for a rebate on 22 December 2009, and then received a letter in January 2010 saying they needed a UPC code that was on the rebate slip that had been sent in. I saved a copy so I resent it, along with a copy of the actual receipt on 22 January 2010. It's been a month and I've heard nothing since.

Promotion: $10 mail in rebate with purchase of Select Cuisinart Coffeemakers at Bed Bath & Beyond. Submission Type: Mail-in. Date Received: 01-24-2010. Status Detail: Invalid. Invalid Reason: DCC-1100 Coffeemaker Missing UPC. I enclosed all information and they said I didn't. There is no way to contact the company. I lose out on my $10 rebate. It was the only reason I bought the more expensive product.

On Thursday, Jan. 21, 2010, I bought a bunch of things. One of which was a power station on clearance for $4.99 from $9.99. When I got home, I realized that they charged me $9.99 so I quickly called the store and the girl told me to just bring in the receipt and they would credit me back. I couldn't get back until Sunday, Jan. 24, 2010. When I went in with the package and my original receipt, the girl called the manager Jose over. He went and looked in the aisle I got it and told me that it's not their clearance sticker and there was nothing he could do about it. I asked him if he seriously was insinuating that I made a special trip to try and cheat BBB out of $5.00? He said there is nothing he could do!

I shop there all the time and spend a lot of money in that store. I am now upset and could care less about the $5.00 now, it's about respect, principle and good old-fashioned customer service! I would like to know what they are going to do about a loyal customer being completely insulted and treated like a liar by Jose! I am not planning on spending one more cent at Bed Bath and Beyond until this situation is cleared up.

I purchased 2 roasting pans for Thanksgiving, I was drawn to the store because of $10 rebates per pan. I asked the salesperson when purchasing the pans if I could get the rebate on line. They said "no, just fill in these forms (they gave me 2, and underlined the item I bought) and mail them in with your receipts." They also underlined the items on my receipt. I did not save the boxes so did not keep the UPC barcodes. I assumed I had enough for the rebate with the receipt and forms since that was what I was told. I called the rebate center. They said it was not the salesperson's responsability to tell me I would need the barcodes, and that they would not honor my rebates without them.

I received a $25 Gift card from an attorney in my office in Xmas 2003. I placed in a drawer and forgot about it. Cleaned out drawer last week and called BB&B last week to ask whether card was still useable. Was told yes. Their cards 'do not expire'. Saw same policy online at their site too.

Went into above store to use card on Sunday, Dec 12, 2009. Shopped for an hour, then at register was told loudly by manager that card has zero balance and had been reported as 'stolen'. I Knew this was impossible, so demanded to speak with the telephone verifier who said my card was stolen. Manager called from store phone, and someone called Kathleen told me that the card had been 'adjusted' to a BBB store on June 10, 2009, at 650 Liberty Avenue, Union, NJ.

I asked whether that meant someone used my $25 card there. She was evasive. Finally said no. No one ever used the card. It was just 'Adjusted" and credited to that store. She said there was no indication it was ever used by a customer. Just 'adjusted' to that location and given a zero balance. She also stated BBB records showed the card had also been 'reported stolen' by someone on November 19, 2009,(5 months later?) but the person who reported it did not leave a name or even request a replacement card. Sounds fishy huh? WHy would anyone do that? (except someone 'inside' BB&B trying to cover crooked tracks? Embezzlement?) Some kind of inside job or company policy that takes proceeds of gift cards that they 'think' folks will never cash in perhaps?

The manager stood at the cash register and announced to all the customers in the line, (much to my humiliation and embarrassment), that the card I was trying to use had been 'reported stolen'. It was humiliating as people stared at me as if I were a thief. Manager refused to honor card. Said it was certified by BBB telephone personnel that it has a zero balance and was a stolen card, so unless I had a receipt from the person who gave me the card in 2003 - six years ago - to PROVE that my giftcard was 'not a stolen card', he could not help me. I left the store truly humiliated, embarrassed, and mortified at the way these people treat their customers.

Do not buy BB&B gift cards unless you want your friends insulted and humiliated and accused of using stolen property at Bed Bath and Beyond! I believe this company has a bogus fraudulent policy on their website they do not honor. They are taking money off of people's gift cards that they do not use in a few years, although they have that fraudulent statement on their site to induce people to BUY the cards - that their cards "DO NOT EXPIRE". WRONG! BB&B will take your money and zero it out! Then report your card as "stolen" so you cannot use it at their store.

I looked up the store address in NJ online. It appears to be BBB administrative offices! Go figure. EIther the company itself is stealing the old gift cards, or an employee is zeroing out the cards and stealing the proceeds. Regardless,it seems like an inside job to me. In the meantime, I have this $25 BB&B gift card I have never used, and now can never use as they say it was reported 'stolen'. I doubt if the donor/attorney would go back six years later and report a card she gave me as stolen and dont leave her name? I sure did not report my own card as stolen! ALso, why wouldn't the reporter want a replacement card or leave their name? This is a bogus 'stolen card' report.

I believe this is theft from consumers and consumer fraud by Bed Bath and Beyond. BUy their gift cards AT YOUR OWN PERIL! THEIR 'NON EXPIRATION' POLICY IS WORTHLESS! You might be accused of being a thief in their store if u try to use the card years later relying on that 'no expiration' policy! Do not buy Bed Bath & Beyond cards this xmas! Another hundred thousand customers old gift cards taken like they took mine, and look at the profits to BB&B? This company is scamming old gift cards despite their bogus 'no expire' policy!

On 11-26-09 I placed an on line order for THE SHARPER IMAGE ENTERTAINMENT PROJECTOR, It came back saying that the billing address did not match, but $108.24 was taken out of my Visa account, When I called customer service, the lady said it was pending, which it was not pending. It took the amt out of the balance in my account, Then I was told it would take three days to credit my account, to charge a custome for that does not go thru is not professional nor fair to anyone. Please be sure company makes these changes, so if the order does not go thru, nor does the charge.

I recently contacted Bed Bath and Beyond about defective towels I purchase from their store 6 months ago. My wife bought two complete sets of bath towels for our bathrooms. Both were of the Majestic Velvet product line, one set of green and the other blue. All the blue towels started to fade as if they had been bleached. No problems with the other towels or other apparel products in the house.

The official response from the company was that it must be either our detergent or some other household cleaning product causing the problem. Let me repeat. Only the blue towels nothing else was affected. Based on these facts their response was probably the most ridiculous answer I have ever received from a company. Just own up to the fact that [they] have a problem with the batch.

Just doing a blame dump job on the consumer is no way to run a business. I do understand that the quality that you might get at a BB & B is likely to be inferior but not to the point I experienced. Be wise, pay the extra cost and go else where for better quality products. I have to replace all the towels at a cost exceeding $200.00 after six months.

I walked into Bed Bath and Beyond on Leesburg Pike tonight and the blonde store manager (who I will find out the name) said, "Are you finding everything alright?" I responded looking around. (I had a cart with blinds and placemats) Then as I walked around to the drapes, he was there again. "Finding everything alright?" "Yes, I am", I said. Then I walked to the shower goods and there he was again looking in my cart. He looked under my cart.

Then I was in line for check out. He said again, Findinig everthing alright?" Then I realized his actions were suspicious and boardering on harassment. I went up to the counter and stood in the center isle with a pencil and paper as if he was working. I wanted to use my 6 coupons and the clerk was not sure how to apply them so I would recieve the best value. I said lets just cancel this. He was preoccupied on the phone while accepting my coupons when I had questions.

Anyway I voided the entire order and will never go into Bed Bath and Beyond on Leesburg Pike, Mclean Va because of the creepy manager. I have never been a criminal and never misused any coupons anywhere. This store had very few customers and the way he was following me there must be a high rate of theft.

I purchased the Cuisinart 14 piece Cookware Set for $199.99 and was told that I would qualify for two (2) rebates: 1) offer # 09-91281 (Cuisinart 8" Chef's Knife) and 2) offer # 08-62871 (Cuisinart 3-Piece Mixing Bowls with Lids). I filled in the Rebate Offer Form, scotched tape the UPC number to the form, and attached my original receipt. I made copies of everything for my records. I was informed by email 10/27/2009 that I qualified for the Chef's Knife but not the bowl with lids as I had not included my UPC number with my submission.

I find that interesting since the same order form contained the rebate request for both offers and the UPC number was attached (by tape) to that form. Why would I qualify for one of the items and not the other if I had not (as they say) include the UPC number along with the original paperwork. Today I made copies of all the original paperwork, the rebate emails, my UPC number (on the copy of the original rebate form), and a copy of my receipt. Should be interesting if there is fraudulent practices by Bed, Bath, and Beyond rebate dept. Have to reconsider shopping at that store in the future if this is not resolved to my liking.

we were told to go to customer service, which we did. they told us there wasnt a box. this was after a half hour. we left and took our business to target. i have never dealt with such poor customer service.

They acted as though I was a DOG. Never will I shop at your store again.

We registered for the pot and pans set for our wedding in April 2007. We had old pots and pans that we were using up until recently, and then we started to try and use our new Emeril pans which are supposed to be nonstick. We tried making scrambled eggs in a pan, and now, it is no longer useable because we can not get the eggs unstuck. The outside of the pans are also stained after one use.

I purchased an Invit 11" Chef Pan from Bed Bath & Beyound on 12/24/2008. This item came with $10.00 rebate. I mailed the required document on 12/28. The company had received my submission on 1/31/2009. I have no more updates from Bed Bath & Beyound, so I went online and check the status. The tracking showed that they didn't have my receipt and asked me to mail to them. Therefore, I mailed the receipt on 4/10. Now, they said my submission is invalid due to missing order number and refiling time is expired. I think people should aware about the rebate fraud from Bed Bath & Beyound.

I am omplaining about the cookware I bought last week. I read the instructions carefully, and proceeded to use one of the pans. I waited until the water boiled and added salt.. when I was ready to clean it it had pit marks on the bottom of the pan!!! Also the other pan is stained on the inside. How do I get my warranty to take care of this??? I am very, very disappointed considereding the name on the product.

We purchased a Cuisinart pots and pan set from Bed, Bath and Beyond on 9/13/08. We submitted the rebate offer on 9/15/08. The rebate advertisment was a "free" trivet/collander set with any Cuisinart pan set purchase. Our purchase qualified, so we submitted the information. In checking the on-line Rebate Center on 11/17/08 after not receiving anything yet, it stated "processing rebate". On 12/16/08, when we still had not received anything or any word from anyone about any problems or delays, we called the Rebate Center and were told "30 days". When on 1/14/09, we STILL had not received our rebate/free stuff, we called the Rebate Center again, and were told another "30 days" longer.

On 2/17/09, we finally contacted the bed Bath and Beyond Customer Service on-line email to complain. Rebecca from Customer Service responded to our email, and promised we would be getting our stuff. On 3/21/09, when we STILL had not heard nor received anything, we contacted Rebecca again thru Bed Bath and Beyond's email Customer Service, and were told 7-10 days. It is over a month since that time, and 8 months since we submitted the rebate info, and we still have not received our free stuff as promised. We have been MORE than patient; isn't this a bait and switch? and isn't it illegal?! It's been 8 months!!!!!

I have been trying since Nov 08 to get a rebate that is due to me. I processed again having the Madison store fax. I received confirmation that it will be processed again and given a number. It's over 14 days since I did the 2nd time still nothing. Very poor system. Maybe they just want a customer to go away.

I was looking for tea kettles and saw a display with 8 tea kettles, 2 are kitchen aids red & stainless steel. Both of them has a markdown of 20% down to $39.99. On the display was a bonus sign $10 off 2 quarts tea kettle Taken at the register. There was no boxed up stainless steel so I asked Brittney if I can take the display and she said yes since it was the last stainless steel kitchen aid tea kettle. Got to the register.

After 10 minutes of her asking Brittney again to look for a box item since her computer says there is 1 more in stock (prob. the one she was holding-display) then he asked M.O.D. Ken to look for it, too. Ken said they don't have anymore. It's the last one that I have. It rang up $39.99. I then told her the bonus yellow sign says $10 off 2 quarts tea kettle taken at the register. She said that the $10 was already taken off from the markdown! Ken came back, we both went back to where the sign says, he saw it and also told me that the $10 off is the 20% off written on the tag already.

I informed him the sign says taken off at the register. And he said no, it's already taken off. I told him that their signs are deceiving. Nothing on the yellow sign say that excluding red markdowns or displays! They were all in the tea kettle displays. They weren't even in the clearance display. Bed, Bath and Beyong think they can deceive customers now that Linens 'n' Things store are all closed. So they feel they can push around customers? I was so disappointed with this store. Never had I had any problems like this.

Visited store to purchase small space heater. Item was available to be shipped to me. The clerk said 3 or 4 days. My order would be shipped expedited shipping. It has been a week and NO PRODUCT. They are a bunch of liars that take your money. Never again!

purchase sharper inonic beeeze air purifer early o8. stopped working. called store. they said they never had product

Front desk very rude, never smiles, very unfriendly.

Failure to Receive Rebate I purchased a Calphalon Contemporary Stainless Roaster from the Bed Bath & Beyond in Bloomington, MN on 10/24/08 based upon their offer of a mail-in rebate of $20. I completed the rebate form and included all information requested to process the rebate and by the postmarked date, but to date I have not received a rebate. I contacted Customer Service via email on 12/16/08 and never received a response. 12/29/08 I called Customer Service and talked with Scott who informed me that BB&B had switched rebate companies and that I would receive my rebate within 30 days. I still have not received a rebate check.

We submitted two rebates/promotions and both rebate requests were not honored due to Aero bed REQUEST missing UPC number or invalid UPC number. This IS NOT TRUE. The UPC number was sent. I am not responsible for Bed Bath & Beyond mishandling of my information!

I am unable to return the beds because I have sent the information receipts, and cut the box to send UPC NUMBERS. I do not want these products. I purchased two beds a TWIN Aerobed and a Queen Aerobed. I could have purchased these products at another store and for a much cheaper price. The twin bed pump is making a noise and cannot return because Bed Bath Rebates center has all my information.

I was trying to sign up for Bed Bath and Beyond's Bridal Registry. I was redirected to a sight that specifically said that you will recieve a $5000 shopping spree if you sign up for a free trial to net flix. There was no other information, terms, and conditions, or any other fine print. So I signed up for a free trial and was told by Bed Bath and Beyond that I would be contacted about the $5000 . I was not contacted. I called Bed Bath and Beyond and was transfered to a manager. She said that it was a glitch in their system and that they were trying to correct it. However they have no sent out any warnings to their consumers nor have the posted any information on their website about this false offer. I was told that someone MIGHT get back with me. The website was false advertisement and I'm not sure if it was through Bed Bath and Beyond or Netflix.

The store had a prominent display showing that a Mr Coffee coffee maker had a $10 rebate. Weeks later after I submitted for the rebate, I received an email stating I used an invalid UPC. I am not sure how many UPCs are on the box but feel they should have accepted any of them unless it was stated otherwise.

Loss of the $10 rebate, postage and envelope, and my time.

I was in the process of going to get in line to a register and the cashier comes from out behind the register and proceeds to tell these two women in the next line to come to her line. (Looking at me with this smerk on her face). Please let me note that the two women were together and that cashier was handing back the change to the costomer he was waiting on and they would have been next in his line.

The front of your store is cramped with all the merchandise so it was not easy to let these two women come to the line that I was already in. I pushed the cart to the side with the approximate $200 worth of merchandise and told my friend that I did not need the merchandise that bad that I could not buy it somewhere else. I left your store and wait for the day when your store plans to close due to lack of business.

I can not treat my clients that way nor will I stand for some clerk treating me that way. Thank you for your time as I intend to shop elsewhere until you make some staff changes. The rudeness is something that no one needs to tolerate,especially from a clerk.

I bought an Ionic Breeze from them in late 2005 early 2006, and it only minimally worked to clear the air in my home. About a year later, even though I followed the instructions to clean it, it now makes a VERY annoying buzzing sound on and off (more on than off). I am ready to throw it out, and I paid $400 for it!

My B&D Digital Advantage suddenly quit heating without any warning. I too have not had it very long. Before then it was a very good iron. HELP!

ECONOMIC CONSEQUENCE: I paid $30.00 for an iron that was highly recommend -and now I can't use it. There is no damage to the Iron.

I recently visited store # 850 in Sayville to edit my bridal registry. I wanted to add a valance to my registry but could not find the one I was looking for. I asked the manger on duty, Jill, to help me find it. She was very rude from the very beginning. She asked me if I had even looked? through the stacks. I said I looked as best I could without the stacks falling off the shelf. She told me I needed to look through them all and then kneeled down to look in the bottom stacks. So I began looking through the top.

As I had thought would happen, 2 packages of valances fell off the shelf. I went to catch them so that they would not hit her and accidently bumped her head (ever so slightly) with the scanner I was holding. I didn't realize I had hit her until she flipped out and began holding her head and pacing back and forth telling me I hit her. I apologized to her several times and asked if she was ok. She responded to me by saying in a very nasty and bitter tone that she would be. I told her to just forget about the valance but she said to wait and she would go look.

When she came back she told me that they were no longer available in a very rude and disrespectful manner. I said thank you for looking and apologized again for bumping her head. As she walked away from me she yelled with her back to me, Yeah, in a very disgusted and nasty tone.

Not only did she cause a scene in the store with other customers around us but she embarrassed me. Many customers told me that they couldnt believe how rude that employee? was to me. I put down the scanner and left the store in tears. I have never been so demoralized by an employee in any store that I had ever stepped foot in. I am absolutely disgusted with the way I was treated especially as a bride. Putting together my registry was supposed to be a fun, joyous event and she ruined that for me. It was an accident and I apologized. There was no reason to treat me in such a way. She had an attitude from the first time I said excuse me?.

I am very surprised to see that Bed Bath and Beyond would employ a person who would treat a customer in such a way. I am not adding anything else to my registry from your store because of this incident. I will finish my registry at another bussiness who employs people who treat their customers with respect. Furthermore, I will be removing the items that are pending to be purchased and I will be adding a complaint to the Better Business Bureau as well as Consumer Affairs. I expect an immediate response to what the repercussions will be for an employee, none-the-less a manager, who treats their customers horribly.

I will no longer be making purchases to BB&B.

received back to college brouchure which advertised sweepstakes on back cover. no sweepstakes in any of the sites. the sweepstakes states it is from july 1-sept 2,2008. what is a person to do. by the way, i spend quite a lot of money in [their] store.

DISAPPOINTMENT IN BED,BATH & BEYOND

On April 24,2008 I purchased two gift cards. one Bed Bath gift card $25.00,one Barnes and Noble gift card $25.oo. This was my gift for my daughter in law mother's day present. I mailed a card and the two gift cards on May 06,2008 from the Buffalo Grove Post office,Priority Mail.Today is May 18,2008, and it still has not bin delivered. I went to the Dominick's store in Palatine, where I purchase the two gift cards and told the person at the customer service desk, that the gift cards did not get to my daughter in law for Mothers Day. I would like to cancel the two gift cards and issue new ones, the person looked at me and said ( I can't do anything for you because when cards are purchased and gone from the store so are the card numbers, and then she walked away.

I purchased the Gift cards for Bed Bath $25.00 & Barnes & noble $25.00 for my daughter in law,I was working then,I was laid off,May 16,2008,I can not afford to by two more $25.00 Gift Cards totaling $50.00. Can you please help me get new cards.Thank you

embassasment, humiliation.

i had a weddind registry at bed bath and beyond. I received some pillowcases that I decided i didnt want. when i went to the store to return them the manager at the store said that there were no records of those pillow cases being bought in california. He refused to return them even though they were shown on my registry as purcashed. My aunt bought them in a different state I tried to explain to the manager. He then took the pillowcases from me and refused to give them back. he said someone would contact me regarding the return. It has been 3 weeks and i have called the store 4 times and no one ever returns my calls. I dont think its legal what they did.

I wanted to return a $25 purchase with a valid receipt, get cash back and then buy the same with a gift card I had recieved. The person at the register said he would do so but ended up putting the $25 on the gift card. When i told him thats not what i wanted, he was snappy and downright nasty. He smirked and said he couldnt undo what he had done, behaving as though somehow i was being unreasonable.