Bath & Body Works

I have purchased wallflowers from BBW for over 15 years, people would walk in my house and want to know what "the beautiful smell is." About 1 year ago (11-30-10), the wallflowers no longer put out any smell when I replaced the smelly part.

The Store in West Jordan UT (Jordan Landing Shopping Center) told me that they were fazing out the white tulip design and I needed to replace them with the new design that took the new style oil. I purchased 2 (they were quite pricey) and they worked wonderful. At Valentines Day, I went back to purchase more, however they had been discontinued! They had dozens of new smells that fit the white Tulip plug-ins. I was told to go smell the candles if I wanted to know what the new smells would be. They were wonderful, so I purchased 6 for $20.

I took them home, replaced the old smells with the new---not one of them gave off any smell! The new oil apparently does not seal as well as the pre 2/14/2011 because the oil ran down the walls and bubbled the pain in my new house.

They will never get another dollar out of me. I feel their practices have become very deceptive and their prices are inflated, so they can have sales that results in the same profit margins. At the same time, their products quality have been compromised.

Before 2011, I did not shop in Bath and Body Works for a year or so. I do not find their products the best quality. In the year 2011, I purchased quite a bit of Spa Blue products, with satisfactory quality. During the holiday season of 2011, I purchased products in their store for gifts and myself. What an insult to return an item. I received a warning after 6 returns. So, I returned or exchanged a few items, amounting to almost $30.00. Two returns items did smell like soap instead of scent.

Other items, I changed my mind. What an insult for this company, to hire a contractor to monitor returns, and they take your driver's license. I think many of their items at discounted prices are expired. With the competitive atmosphere as is, I would suggest to Bath and Body Works to drop this return authorization contractor. To add to the insult, the manager that I spoke to said "sorry" 10 times in a row. I now cannot return items for 90 days.

I went into Bath and Body Works on 12-31-11 in Sanford, NC store no. 081577. I tried to bring back some items I had bought my mom for Christmas. I wanted my money back due to my mom having cancer and cannot handle the smells of perfume. I spoke to a girl named Emily and asked for my refund. I had my receipt for almost all my items and I paid cash money for them. She told me that she cannot give me my money back, that Bath and Body Works do not give cash back on anything. I proceeded to tell her that I was just there on 12-20-11 and received a refund from her, and she pretty much called me a liar in front of a lot of customers, and half of the customers there are my customers in another business.

I do not appreciate her being so loud and pretty much calling me a liar. I asked her to look up my last refund and she said there was no way to do that. I remember clear as day Emily checking me out and giving me a refund on 12-20-11, even though she did it under someone else's log in. She did in fact give me a refund for $49.31, and in return I didn't leave the store that. After she gave me my refund before I left, I saw some things that I wanted to buy so in return I purchased $74.90.

I have spent a lot of money in their store and I know for a fact that when you buy something and pay cash there, you get a full refund with receipt. I pointed out to Emily that on the back of the receipt it says with original receipt, that exchange or refund will be provided and she just kept telling me that I was wrong, that I was getting a refund on a merchandise card. I didn't want to purchase anything in there today. I rather had the cash so I can give it to my mom so she can buy something she liked for Christmas because she can't buy scent stuff because of the chemo and it makes her sick with the smells. I am sorry to complain and this is the first time ever I have made a complaint anywhere. I would just like to be apologized to and receive my cash refund so I can give it to my mom before her surgery on 1-5-12, so she can buy what she wants. Thank you for a speedy response would be much appreciated.

I have purchased the little size candles for $9.95. I am disappointed that the wick is not big enough to allow the candle to burn long at all. It actually went out in about 20 minutes and the next time I had to pour out some of the wax to have long enough wick. The scents are great but maybe you could consider putting 2 wicks per candle or just making it thicker. Sorry to complain, but I feel bad for spending my hard earned money on something that is less than.

I must protest the practice of discontinuing popular items. I have been reading that I am not the only one that has experienced this. Time and time again, I have gone to a BBW and found out that what I am seeking was a one-time product or it has been discontinued. I have decided that I will no longer shop at BBW. In that way, I won't get attached to things that I can't have. Forget about buying things online. I could not afford that; way too expensive!

I purchased a scent portable and placed it in the vent of my car. On a pretty warm day, the thing leaked down my dash board and ate away the finish. I contacted Bath and Body Works and they sent me a $5 gift card to purchase another one! Why on earth would I purchase another one if it ruined my brand new car?

The referred me to their insurance company to file a claim where they performed some sort of Q and A on the product that I had to send them. They claim that it didn't leak when they "massaged it by hand". I in turn responded, asking if they tested the item under the warm conditions that the incident occurred in. This was the only product that I used in my car after purchasing it and my dash was just fine before using their product.

I have used the wallflower plug-in for a few years without problem, until now. I am very unhappy as the new pumpkin scent has created bubbles on the paint on my wall! This paint was done one and a half years ago, and it was in perfect condition. Now I have a lot of work ahead of me to match the paint and prepare the wall.

They committed fraud on my credit card, charging me for stuff after the date. When I called, they screamed at me and just offered me $25.00 to forget about it.

A representative named Andrea from Corporate was supposed to refund the $16.05 two weeks ago to my Sovereign bank card. I've been on and off the phone for two weeks fighting with these people to give me back my money.

They have on record that they refunded the money on September 5 but it never happened. They said they would do it again on September 19 but they never did it.

I'm tired of calling and asking for my money back.

The week ending May 8, 2011, I had the privilege of visiting your store in The Perimeter Mall. It was my first visit to the area. Your employees made me feel welcome, valued and appreciated. I told about your latest promos, as well as products. I politely refused the demo. The entire experience was first class. Kudos to the staff. They are a shining example of what your company stands for. The only reason I did not purchase anything is that I did not have one inch of space left in my suitcase. And I was not going to have my purchase confiscated at the airport.

My husband and I visited your Ross Park Mall store on Saturday, August 6, 2011. It was a very disturbing visit. We were not greeted upon entering. We were not asked if we need assistance. We were not told about your latest products or promotions. There was no demonstration. We were there in approximately ten to fifteen minutes and we were completely ignored. We looked at candles and wallflowers. I asked your employee at the cash wrap if they had any fresh cut lemon candles. I was told that was a summer product and no longer available (the only conversation that took place). I thanked her. I was so disappointed I missed them. She never thanked us for stopping in or invited us back. We were absolutely appalled. I know your company is huge on customer service. That is what bother me most. They were not busy. I love your products and will continue to purchase them. I will never visit that particular store again. They clearly missed the mark that day.

I have been a loyal customer of BBW for over 5 years now. I have never had any issues with their products and for the most part, received good customer service.

I have purchased many wallflowers over the course of 5 years and have been having issues with them stopped working after a period of time. My friend and my sister-in-law used to worked at BBW and they both told me to just bring them back and exchange them. I told them I had thrown away many of the wallflowers in the past not knowing I could bring them back.

On 07/30/11, I went into the Westminster store on 120th & Sheridan. There was an older lady with short red curly hair and a younger sales clerk with dark hair by the registers. I told the red-haired lady that my wallflowers stopped working and it was not just one or two, and I want to know if I could bring them back and exchange it. She stated that the wallflowers only works for 5 months and she was able to use it up to 6 months. She said that everybody knows that and I should just buy new ones and throw away the broken ones. She said they will not exchange it because I should know that it would stop working after 5 months. She also said that BBW knew the product was defective a while ago and came out with new products but it still only works up to 5 months.

There is a survey pop-up, it will not allow you to be honest and give them the rate they deserve, which would be negative. The product is not the problem, it is their way of scalping money from the public. Have you ever noticed that they will discontinue a popular product? It is because they hire non-related stores to carry their product at tremendous price hikes. Check this for yourself and note that they have a link to Bath & Body works site! They advertise they have a product to get you to order other ones. If you order the product, they will send you a confirmation stating item is in stock and then cancel it days later. It sure seems available at 3 times retail price online.

Very very poor Customer Service and business practices! Scamming consumers and hiding what they don't want the public to know. This store will carry an item, get consumers to "love the product" then discontinue it when it is in high demand. I strongly feel that they then sell the "wanted" item at extreme price hikes on line at various stores. These actually have links to Bath & Body works that goes to their site. This is a scam and needs investigation, so the public is made aware of their poor business practices.

Bath & Body Works fails in customer service. This is about Ile de Tahiti, coconut vanilla body butter. I think the store hires sales people to sell the products loved by customers online for enormous prices. I purchased a body butter that I just loved. I then tried to buy some more a couple days later. They had discontinued the item. It was gone and not available. I looked and looked for the product, even on eBay where it may as well be gold. I read the reviews and have seen countless pleas not to discontinue. I was even told to check back. Tell the "team" as I did. This particular body butter has an over whelming demand. It was recently offered online so I jumped to order it, got confirmation of it being "in stock".

Four days later, I received a cancellation, it's not available. Why would a store discontinue a product that so many want in today's economy? There is another issue, their bags and their lotions don't mix. I made a purchase and left the store. Soon after I noticed blue ink all over my hands and even on my face. I had to go back in the store and wash off the lotion and remove the ink. This certainly could have damaged my clothing and vehicle. Something in their product removes ink from their bags! What is it?

Bath & Body Works fails in customer service ILE DE TAHITI, coconut vanilla body butter. I think the store hires sales people to sell the products loved by customers on line for enormous prices. I purchased a body butter that I just loved. I then tried to buy some more a couple days later. They discontinued the item. Gone and not available. I looked and looked for the product, even on e-bay where it may as well be gold. I read the reviews and seen countless pleas to not discontinue. I was even told to check back. Tell the "team" as I did. This particular body butter has a over whelming demand. It was recently offered on line so I jumped to order it, got confirmation of it being "in stock". 4 days later, I received a cancellation, not available. Why would a store discontinue a product that so many want in today's economy.

I bought the Slatkin and Co. ScentPortable product and hung it in my car. In the heat (75 degrees), it burst open and leaked onto my seat. It completely bubbled up the seat material and the entire seat covering is ruined.

The anti-bacterial foaming hand soap is great but the new bottle design is awful the pump sticks and soap comes shooting out at you when you finally get soap to come out. I thought at first it was just the one pump, but every single one I bought that day does it. I am very much considering not purchasing it anymore and that would be sad seeing as I have always used it ever since it has come out. I would appreciate a redesign.

My grandson prefers the foaming soap to the others, so he washes his hands more. That's good. Love their products. Mostly use the shower gels, body and hand lotions and, of course, the variety of foaming hand soaps. Stores are always clean and employees are helpful.

Every time we shop in this store, we sensed, we're not welcome here. We notice white customers were given better service and priority over non-white. We could tell on their faces that they are forced smile and greetings to us. We don't shop here for their "customer oriented staffs" but for their products. But for what I had read from others and experienced, we will take our business somewhere else. We haven't seen non-white worker in this store. That should be a big red flag. I hope this store and other stores that have these type of staffs will be the first one to close when downsizing.

2- This problem has happened twice & is most annoying. Sale post cards are mailed to my home with information concerning upcoming sales you are are promoting for the month. In the corner, in small print it states to bring in card to receive $10- off. The offer does not stand out & is missed, so consequently I don't actually read/or see it until after I have paid for my purchases. Of course by then it is too late the employees tell me.

We did not buy the products we wanted to buy and walked out of the store. purchase

Normally the store managers are helpful, polite , gentle and want more business and knows exactly how to deal with customers even if the store policies are different.

But "TAMI" IS extremly opposite she does not have any of the above qualities.

Materials ordered over internet sent to another state coupons sent in mail and over the internet useless as I have no local access to the only store I can use them at take me off your e mail list and do not send any more of the coupons I can't use-I will be shopping elsewhere from now on.

I purchased a Wallflower air freshener from Bath & Body. The label states to have a 12" clearance to avoid discoloration on surrounding areas. The wallflower did not caused discoloration, it caused my cabinet to bubble. Michelle ** stated to me that they cannot list all damages on a little label. I feel the word damage would have covered it all. The word discoloration only covers one specific damage. Bubbling and discoloration are two different outcomes. My white kitchen cabinet has a big bubble on it from the oils in the unit.

I purchased the orange sapphire the day before Easter. I took a shower two days ago with this orange sapphire. The following day, I broke out with blisters and rash all over my body including my face. I happened to look on the back and saw all the chemicals and ingredients they dump into their products. I did some research and found out that those chemicals are what cause me to break out and I had some of my other friends complain about it too. They should make their products safe for people who have sensitive skin. There is no need for them to dump all kinds of chemicals in their products when they could use all natural ingredients.

My face has blown up like a balloon and it burns. Bath & Body Works products are not safe. I will not purchase any more of their products ever again. I have switched to a more all natural body wash, Lotion and spray that have all natural essential oils in it. My skin has cleared up somewhat. I suggest everyone take a look on the back of the Bath & Body Works Body Washes, Lotions and Sprays. They don't care about people's skin they only care about the almighty dollar. If they did care, they would use all natural ingredients. Even if they had to charge more to keep the chemicals out, I would pay because I like the scents. They even had an on call doctor. I am so ****** these people know that is bad for people.

My daughter noticed that the outlet cover was melting in my foyer area. When I pulled out the wallflower unit I noticed that the paint was melting. This risky issue could have caused a fire in my home. This is a risky product.

I have many electric (plug-in type) oil diffusers in my home, mostly gifts from my kids. I have been using these for several years without incident, until yesterday. In one room in my house, the wall switch and two outlets stopped working. Nine of my breakers were tripped so my husband decided to change and replace the wall switch and both outlets. When we got to the outlet, which I always keep a diffuser in, it was completely burnt and the wires inside were burnt up as well. I don't know how we didn't have a fire. Since this outlet was not used for anything but the diffuser, the diffuser had to be the source of the problem. Needless to say, I have removed all these diffusers from my home. It is just not worth the risk.

Shannon from the Northtown Mall in Spokane, Washington helped me in the transaction. A friend and I were shopping during the semiannual sale. When I approached the counter to check out, Shannon kept asking me questions, like "You didn't just bring these in, right? You aren't asking for a refund, are you?" My reply was, "No, I actually want to purchase them. " She then said, "Oh, because you people don't usually shop here." I said, "Excuse me?!" She said, "Oh, um never mind, I meant something else. Will this be cash because I need 3 pieces of ID if it's on a credit card?"

A white friend of mine was with me and she said, "Excuse me! You have never asked for 3 pieces of ID when I use my credit cards! Why is she (meaning me) being asked for something that I was never asked for?" Shannon just looked at her and looked at me and said, "Well, um that's okay, I guess and I hope I don't get in trouble for not getting those pieces of ID." We left that store disgusted! I told my friend that at the store in Kennewick, Washington, they are just as racist. My friend and I will never shop at Bath and Body Works again! If you are white, they love you! If you are not white, they will show you the door!

On 1/29/10, I sent the following email complaint to Bath and Body Works customer service: I have been looking at products listed as clearance items on the website. I first saw the True Blue Morocco line on January 4, 2010; when I added 4 tubes of scrub to my shopping cart, but I did not check out. I checked back again on January 23, and found that the items were significantly discounted, so I added a few more things to my shopping cart. Still, I did not check out, because I went to check in the store to see if the products were available there. I figured I would save on the shipping that way. The sales associate told me the line is no longer offered in the stores, it is a discontinued collection and that is was probably only available on the website.

I am expecting a $15.00 gift card from BBW, as credit for a problem that I incurred in one of the store locations. I had planned to use this card towards my on line purchase. I have been checking my shopping cart almost daily since the 23rd, to make sure the items are not out of stock, while I wait for the gift card. When I checked in today (1/29/10), all of the prices have increased to double (or more) what they had been. I was shocked! It has been my experience that clearance usually means the price decreases over time, until all of the stock is gone. Come on BBW- you are probably tired of hearing complaints from me, but this just seems unethical! Clearance/discontinued items should remain discounted until the supply is depleted.

I am still interested in making my purchase, I have everything saved in my shopping bag, and I would like to know if the lower clearance prices can be applied? I really love BBW products. I purchase them regularly, a lot of times at regular prices. The few times a year I happen to catch a great sale I try to stock up. I want to continue shopping here. I truly hope you will correct the situation and the pricing. Thank you, again, for your time.

And in return I received this email as an explanation: "Thank you for your email regarding sale prices on our merchandise. Unfortunately, sale prices on most of our merchandise are subject to change without notice. Promotional codes are periodically available through marketing emails and mailings. If you haven't yet, we encourage you to sign up to receive our emails. Our emails include special promotions and from time to time coupons.

To sign up please click on the link below or copy paste the URL into the address line of your browser. Once the page loads, enter your email address in the box next to "Sign up for email". We strive to give our every customer a wonderful experience, every time you visit our web site. Feedback like yours helps us continually improve our service and we are grateful that you brought this to our attention. As a token of our sincere apology for any inconvenience, we would like to offer you an exclusive special offer for your next order. Please enter promotional code when placing your order to receive free shipping and handling.

Bath and Body Works.com is offering selected merchandise as "clearance" or "discontinued". The merchandise is offered at a significantly discounted price, then when consumers show an interest and there is a demand for the products; the price is suddenly increased in an effort to collect more money for Bath and Body Works. This is economically damaging for consumers. It is being implied that the items being offered are in limited quantities, and are at the lowest prices possible.

It is common practice for merchants to offer clearance/discontinued merchandise at a steadily decreasing price until the supply is depleted. This is an understandably different situation than the regular line items being offered at a sale price, which would be for a specific period of time and subject to change with or without notice.

Last night my boyfriend and I were shopping around the Bath & Body Works in the Woodfield Mall, I am a seasonal associate for Bath & Body Works and I absolutely love it. I received many customer compliments in my store this past Holiday Season so I thought nothing of it when I went into the store in Woodfield excited to use my 20% off an entire purchase that was given to me from a previous purchase at my home store. I planned on purchasing several of the new hand soaps that we just launched yesterday 1/18/2010.

When I entered the store I was smiling, friendly with the associate who greeted me and began to shop. My boyfriend asked innocently, "Can't you get these at your store?". I replied.,"Yes, but my store closes at 6 pm. I don't work until Sunday and I am here. I'm not using my discount I am simply using a coupon." The associate heard me say this and went and got the store manager who was exceedingly rude from the get-go. She began to ask questions like I was a criminal.

"Where do you work?", "What are your hours at that store?", "What do they sell there?", "You can't shop here, you may only shop at your own store for shrink purposes", etc. I was beyond irate. I said, "So you mean to tell me that my money is not valid here? I am shopping as a regular customer not an employee". She said, "I don't know what part of this you don't understand. You can not buy anything here!" I was in shock, I could not believe I was being told I could not spend my money there. I said, "That's insane. I'm just a regular customer, I don't want to use my discount I just want to buy these things now so I don't have to go out of my way tomorrow." She said again, "You may not buy anything here."

Needless to say I was irate and humiliated, not only did you say my money is not good enough but you also embarrassed me in front of numerous customers. I would never have believed this if I heard it from somebody else but wow, talk about horrid customer service skills. There are 6011 different ways this could have been handled. To make matters worse, when I left the store and walked by a few moments later, she glared at me as I passed by the store like I was caught shoplifting or something. Nice.

My husband and I went to the Bath and Body Works at Willowbrook on Saturday, January 9. At that time the Aromatherapy body wash were on sale "buy two get two free". So I picked up 4 and one small candle which I was told was not part of the sale. The saleslady who told me that the candle was not part of the sale rang up all our items. We left our line and then my husband checked the receipt.

Our bill should have ringed up as follows: 2 Aromatherapy body wash at each and 2 free, plus 1 candle at $9.50. However, as it turns out, the saleslady rang up 3 Aromatherapy body wash at $13 each, 1 free body wash and 1 free candle. This was only a few dollars off but I was curious about the mistake. I asked the saleslady closest to me who happens to be the manager. She rudely informed me that I should get in line and that really upset my husband. We were hoping that because of the mistake, she would be nice enough to correct it right away. But my husband was upset and I was getting upset too because of the woman's attitude. I can't believe she was yelling at us in front of all the customers!

When she had the chance to check the receipt she "showed" us how she has "refunded" the difference. But we pointed out that the receipt did not show a new total! It turns out that made a mistake again but she did not tell us what the mistake was. Neither did she apologize for the error or the inconvenience it caused us. We are not going to shop in that store anymore. I will also warn my friends to always check their receipts, or maybe not shop there. I hope her manager sees this and reprimands her for her bad customer service.

I went into the Concord store on Jan 9th to check out what was new in the semi-annual sale. I saw a product in the 50% off bin. A clerk came over to hover over me and I told her I had bought that product a week ago at 75% off. She went to the store manager and the manager came over to me and stated that product hadn't been at 75% off and she herself had just placed it out Thursday. I don't care what she thinks I was there on 12/29 and the clerk came and dumped a whole box of this product in the 75% while I was shopping.

I don't like some rude clerk calling me a liar. She said she would honor the price if I had my receipt but I didn't keep the receipt. The point was there was no reason for the woman to call me a liar. I will never shop in that store again and I thank her for saving me $30 that day and hundreds in the future. Bath and Body works needs to work on customer relations big time. I wrote to corporate; they don't care. It's a shame one bad employee can hurt sales at a store I'm sure is hurting for business.

I had a Bath and Body Works cucumber melon wallflower in my kitchen outlet. In November 2009, I went into my kitchen to start dinner and saw smoke literally pouring out of the wallflower. I grabbed a towel, put it over the wallflower and pulled it out of the outlet where it lay on my kitchen counter and continued to smoke until it cooled off. Nothing was wrong with the bulb, it was screwed into the port properly, it was not cracked.

I contacted B&BW via email and got a response saying my email was being looked at by a 'higher up' area. I never heard back. On Facebook, I posted a comment on a B&BW post about it and a rep contacted me via FB to help me with the problem, except that I never heard back from her again. Since then, I've contacted B&BW 'contact us' site 9 times and never ever received a response. I will not use the wallflowers any longer and have a bunch that I had purchased just sitting in their packages, gathering dust. My mom, sister and aunt have also stopped using these.

I, my sister, and a girl friend of mine went to Bath and Body Works to shop for Christmas. We were there no longer than 30 to 45 minutes, and my stomach started hurting. There were 3 associates working that day, and two of them were checking customers out, and one on the floor. So I went to the front to ask them if I can use the restroom. And one of the associates said that they don't have one. I said ok. Then it wasn't a few minutes later when two white women asked to use the restroom, and the other associate let those two women use the restroom.

So the other associate said if they're going to allow use of the restroom, one needs to form a line. So I said that I was not standing in no line when I asked him first. And the associate who told me that they didn't have a restroom said, "Well, miss, it's not a public restroom." And I said to her that the two women they let use the restroom were from the public. So we had to leave for I can't go to their restroom.

The Monday after Christmas, I called and talked to the store manager named Tammy, and I told her what happened. She told me that she would have been mad. I told her I was black and the other women were white. And I think there were enough associates to let me use the restroom. And I am still angry about this, because no is no and it should have because of color. Also, there was no sign hanging up saying no public restroom.

I went shop at Bath and Body Works on Christmas Eve and I asked them if I may use the restroom and one associate stated that they don't have one and I said it was okay. About the next few minutes, two white women asked if they can use the restroom and they let them so. The associate told the other associate that if they are going to let them use it, they need to form a line. By that time, I was so mad so I said that I am not standing in a line when I asked first.

So the associate said to me, "Well Miss, it's not a public restroom and I said to her that those two ladies are from the public so am I, my sister and a girl friend of mine. I left so that I can go to the restroom. I called the store and I talked to the store manager whose name is Tammy. I told her what had happened and I also let her know that I am black and they were white. She said that she would have been mad too and I am still upset about that because when you say to one person no, it should be for everybody no matter what is their color.

SO i get to the register and innocently ask how to use my employee discount, as I just started and never used it before... The associate asks me my name and calls a manager up... The manager comes and asks do you have your print-out? I said which printout? I said all I have is the B&B visa she said you go to that website and her tone, it was so... rude! She treated my like I was lying. She said anyone can come in here and claim discount but how would i know unless you have that print?? & she said btw you can only shop from your store, flat out said you cant buy that stuff here, you can't shop here..I just stared at her (the embarrasment, there were people in line listening to the whole thing.. && lastly says "by the way you wouldnt get any of that stuff discounted anyway its already on sale." I just stayed quiet burning inside.. My fiancee ended up paying for the items.. & we left

I went to return a gift and was informed of the terrible return policy. A friend purchased me a gift there and use a Visa debit card. Unknown to my friend, I can't use the products at Bath and Body Works, so I just wanted to return the gift.I presented the item along with receipt. The clerk informed me that all that can be done was a store credit or credit back to the Visa card that was used. The clerk told me that no cash could be given. I explained to her that I didn't make the purchase so I didn't have the Visa that was used nor did I want or could use a store credit. She then says to me well...I guess you will either have to come back with the correct Visa card or you are stuck with our products. WOW!!! Well, my friend that gave me the gift does not reside near by and I don't have access to the Visa card. So I guess I am stuck with a gift I WILL NOT EVER USE FROM A STORE THAT I WILL NEVER EVER PARTRON AGAIN!!!!

At this point I became I bit puzzled as to why Krista the suppervisor was giving me information that I was already familliar with. Other shoppers were around to speculate this embarressing scence and at this point my boyfriend left the store because he too was felling a bit overwhelmed by this situation.

I told her how can you blame and humilate your customer without seeing properly. When her manager KATE came, she changed her statement saying she told me to look after the child. What a big lie she made in front of her manager. Her manager instead of listening to me, told me to be quite or I should leave the store. How can such a big store humilate their customer this way? Both sale person and manager doesn't know how to treat their customer and it's a big same. Very, very poor customer service.

I got home and my house was ingulved in flames. Once the fire was put out the Fire Marshall came to me and asked what was plugged up in the Master bedroom it was a Bath& Body wallflower.He said it was one of two things "it got to hot and exploded or the oil leaked into the electric socket".

I lost my bedroom & furniture, my sons bedroom & furniture, and two bathrooms, my exercise equipment, clothing, shoes,etc.... I would have never in a million years would have thought, I used the Wallflowers for years! All I could think "Not my house"! It hit me that I lost so much and just little things that you just dont think of. On 10/1/09 I had to take my son to school but I was running late so I called the school to see if someone could me us outside because I was in a fire and lost all my clothes and I all I had on was a jacket a panjama shirt, its really hard, I woke crying yesterday because it dawned on me that I didnt have an iron or an ironing board or tooth paste, makeup, I lost my senior pictures, high school/college photos. I can't stop crying, I cant believe this all happend by a "Wallflower"! The wallflower is literally melted into the electric socket! the electricity was cut off, Its hard for me to try and salvage anything with out a flashlight. I am totally displaced, If some could be contact me

On Saturday, September 19, 2009 my daughter and I along with her friend went to Bath and Body Works in Cedar Hill, Texas. Upon entering the store I heard a loud voice say, "Hey girl come on in". I ignored the voice and continued to the counter. I asked an associate for help and immediately she came from behind the counter to assist me.

My daughter and her friend were looking at the lip gloss. I overheard the same loud voice say to the girls "do you want to get this lip gloss", and my daughter responded yes, but I have to ask my mom. The same loud voice begins to yell from across the room, "Mama!, Mama!, Mama!", as I ignored him which now I could clearly put a face with the voice. The man, who I assumed was an employee, approached me while I was being helped already. He said, "Try this Mama", and I said, "I"m not your Mama", and he said, "Well you're someone's now try this" and he proceeded to apply lip gloss to my lips. I said "What are you doing"? He replied, "All African American women love this." I said, "How do you know I'm African American?" He said, "It doesn't matter this is what you need to look **** and anyways you can pretend all you want, I know you're a Sista", meaning a Black lady.

I was so embarrassed. My children and customers, as well as employees all stared in disbelief. He continued in the same tone. He said, "So now you're going to be hard-headed and ignore me." I tried very hard to act as if this wasn't happening, but it was IMPOSSIBLE!

I was violated and had racial remarks thrown at me several times. I was harassed and felt humiliated in front of my daughter. I asked the associate that was helping me if this guy was the manager since no one else in the store thought to ask him to stop. I was so frustrated and disappointed that Bath and Body hired someone that didn't live up to their high standards. He was very unprofessional and disrespectful. If this was an approach that he uses to get people to buy or to make a sale, he needs to be trained again.

It was totally embarrassing and I've never had an experience in my life like this one, especially not at Bath & Body Works, in any state. I couldn't tolerate his behavior any longer. I left the store without making my purchase, which, by the way, would have been a big purchase since I was shopping for a Bridal Shower and needed several gifts for the games and hostesses.

I was so upset that my entire day was ruined.

I bought 4 bottles of your signature lotions "White Citrus" 1 ounce bottles and 2 of them had clumps in them. I have the upc code of one of them I unfortunately gave the other ones to people as gifts. I have a upc code of 637293602598; I have been a big fan of your products for over 10 years and this is a first.

I recently bought a Wallflower pluggable fragrance set from Bath and Body works during their Semi annual sale. I came home and put it in my bedroom hoping to get a nice fragrance all day long. But instead it filled my bedroom with this smell which made feel nauseous and I had watery eyes. I opened the window in my room thinking it must be something else but still I felt the same.

I will be going to the doctor tomorrow to get a check up. I checked on BBW website they dont have any phone numbers given and all I could do is fill out a form which I am sure they will not be bothered about checking.

I am a frequent Bath and Body Works Consumer. lately I have thought of finding new fragrances elsewhere. My time is fragile. I was in the Mall of America Store, the larger of the 2. This particular store sells more specialty products than other BBW stores. About a month ago I was there and asked questions about a certain acne product that is higher priced than most retail store acne products. I asked many questions including what their return policy is. I was told that they guarantee all their products 100% and if it did not work for me than I could bring it back. The BBW host even stated not to worry, even if the product was empty they would still guarantee this product as I explained to her that I need something for my back and chest. I paid for this item at around $38.00.

On 8-13-08 I brought the item back to the store and wanted to just exchange it for something else that might work better because this item did not work for my acne type or just get store credit as in the mean time I had lost my receipt knowing I would not be able to just get a refund. It did not matter to me about a refund because I am, or was, a huge consumer of BBW. I was promised a 100% guarantee. This statement is clearly on their receipts of purchase as well.

The clerk stated to me that she needed to ask someone something. She came back and only would give me a store credit of 10% back. She stated to me that it was over half used and that it should not take a month to figure out if it works and that I should have tried returning the item after 2 weeks. I stated to the clerk that I do not get to the Mall of America that often. She also stated to me that every retail store out there has their policies in place for a reason. She stated to me that I would not be able to buy a pair of jeans from a store, wear them for a week and then try to return them.

I was furious with this. Especially when the clerk encouraged me to take the product home and acted like it was not difficult at all and gave me that cushion to say here, try it. If it does not work we will refund or exchange for something else.

I had also purchased a gift for a friend at the time I purchased the acne medicaton. After the clerk sold the product to me, her receipt printer malfunctioned. I asked for a gift receipt and I was told not to worry about a gift receipt because they will exchange the product of equal value if my friend does not like her gift. They say this with all of their purchases. My friend stated to me that she had a difficult time exchanging without the receipt.

I will never buy or test anything from BBW that requires time to get results. I am contimplatng buying anything at all from them anymore. I am sick and tired of this type of service. Obviously this is just not the clerks policy since she had to ask her manager what she should do.

The use of gas driving 25 miles to purchase this at a larger BBW store and then another 25 miles back to exchange. Not all BBW stores offer this item. Them embarrasment I felt as the clerk scolded me in front of her staff and other customers.

I was in nanuet mall shopping and I always love to go to that store because all the girls there are so helpful and friendly. they make me feel comfortable shopping. the reason for this email is because I was shopping there on wednesday 7.9.08 and there was a woman by the name of ellen whom I think is a manager because I've never seen her before, if she is a manager she is very unprofessional the whole time I was there all she did was demand the girls to do things, and her tone of voice was ridiculous. you would have thought these girls were 4 or 5.

I've worked in retail and know what its like to have a manager that speaks nasty to you and make you dislike your job. I don't want to see any of the girls leave that store on account of that manager. she really needs a class on commnication in the business, because noone deserves that especially not the girls at the nanuet store.

I purchased a wallflower from Bath and Body Works; they are the scented oil dispensers that are plugged into the wall. I sat it down in its upright position, and it must have been leaking. YES THEY LEAK! A GOOD PRODUCT WOULD NOT LEAK! It leaked on to my BRAND NEW cherry bedroom furniture, and when I wiped it off, it had eaten the finish off my dresser! It left an indentation the exact shape and size of the wallflower's bottom piece. Mind you, it was only on the dresser for a matter of minutes, and like I said it was in the UPRIGHT position. I contacted Bath and Body Works to file a complaint as well as to investigate if anything could be done to rectify my situation. Upon speaking to a woman (Gigi), I was informed that I am not the first to have this problem. She offered me a gift card for $25 and a replacement wallflower! What would make her think I would chance my belongings again with this product is beyond me!

She then said someone from insurance would contact me. They did! But only to inform that on the box it says that the product may leak. WOW! She said they could not issue damages to me as it says on the box that is should not be placed on finished surfaces! I for one never read either of these things and will be investigating this further! My question is how can they continue to sell a product that is used in peoples homes, kitchens, bedrooms, living rooms, etc. so at any given time if their product leaks they are not responsible because they warned you it could leak! WHERE EXACTLY IS IT SAFE TO PUT THIS HOME ITEM? It would seem to me that they should pull it off the shelf until they can ensure that it does not leak. For instance, if you plug it in and it happens to leak into the electric socket directly below it, this could cause a fire. They are not responsible because they told you it may leak.They should have a visible warning label printed BOLDLY for all to see. If this were the case, would people still purchase the product? I think not. At least I would'nt have! What a crummy way to do business!

My dresser that was less than a year old is worth over $500 and is now damaged. Unfortunately for me it is part of a set.

I would love my 10.00 back.

I was counting on these hours as I have bills to pay. The company was not understanding and did not want to work with me at all. I just want to work the hours I was promised

connnie the store manager from the store kicked me out and told me i was no longer welcomed in the store. The associate that was present of this happenng her name is erika and she said she would gladly testify on what connie did. I was humuliated and embaresed in fornt of other customers, friends and associates. I know that company policy states that noone is allowed to kick a customer out of the store. this accoranced happend on Jan/07/2007. Connie was rude and inconciderate of my feelings.

I was humiliated and hurt for getting kicked out. I have never been throne out and what she did was disrespectful. Having a manager who knows the rules and regulations of the store throw you out is uncalled for and damaging to someones emotions. She emotionaly made me feel unwelcomed and unapreciated. I as a customer did not desirve that no one does. I am emotionaly rected and humiliated and i cannot let it go. A customer or a client or associate should not go through the physichal and emotional pain I am going through right now.

I received a flier in mail with Dr. Wexler coupon products. The product coupon was for MMPi 20 skin regenerating serum and other trial offers. Expire 9/24/06. Last week I stopped into the shop, however, they had not received the products offered

Today, 9/24, is the last day of the offer, and I went back to the store, only to find they still haven't received the advertized products. Those is no damage done, but I have been a long time Patricia Wexler product user, and have spent several hundreds of dollars on her products. Please don't mail out special offers, if they are not going to actually be available

I purchased the Bath & Body Works car/auto air freshner. I read the directions and attached the air freshner to my cars air vent. And it almost insistantly leaked all over my car. First, It ran down from the vents and onto my console and gear shifter and into the cup holder. I pulled over and tried to wipe up the liquid which had an oily consistency. As I gently blotted and wiped the material of my car started coming up. Literally peeling back...

I put cold water on each surface in my car that had the Bath & Body Works car air freshner that leaked on it. First, the black material came up, next the faux wood, then the surface near my vent and the gear shifter surface was literally bubbling up and eating away at my cars interior. This is going to cost me hundred or not thousand of dollars it get repaired if it's even possible to repair. My car is a4 month old, 2006 Saab 9.3 convertible, a $44,000 car. And this substance turned my finger nails black.

For a store manager I expect a more professional attitude. I have never seen had a sales person treat customer's with the level of indignation I saw in her. While I was looking at the body wash selections she actually told me to hurry up or just leave. I was only looking for 2 or 3 minutes. Just an unprofessional and nasty person.

I will shop elsewhere and because if Bath and Body allows people like her to work for them then my money will be spent where they want my business.

I purchased a neck warmer from B&B in December 2003. It was in a plastic box minus the cardboard bottom. After heating it per the salesladys directions (2 min.), my microwave caught fire. Yes, fire. I then noticed the metal zipper under the material. I called your customer service number and spoke with the rudest man, Mike. I explained the story to him. He refused to accept the fact that I had purchased the warmer without the cardboard label/bottom even though, at my request, he had one and saw it was indeed possible (for even a 2 year old) to remove the cardboard bottom.

I asked to speak with a supervisor due to his attitude. The supervisor was helpful and polite. I explained the situation and she said she would put Mike back on for my address (they would send a new warmer) and for the stores information. I told Mike I had purchased a blue warmer due to the scent. He said he had a red one open and they were just different colors, all smelled the same. He took my address and that was it.

I received the red one this week. Ugghhh. The scent is not the same Mike! He was also pompous enough to state in his letter the directions and to note that he had highlighted them for me on the cardboard. Mike, I can read directions when they are provided. This accident occurred due to the store selling me a warmer in a plastic box without the cardboard bottom/directions (probably a return)!

My huge Sharp microwave, model # R530ES ($285.69), is still damaged and now I have a red neck warmer with the smell of a spice shop, not the relaxing scent I first fell in love with (remember, Mike, a BLUE warmer was bought). Both of which I will gladly send you for validation. What a shame Bath and Body doesnt stand behind their customers. Once the sweet salesladies get our money the company drops the nice act and leaves the problems to some rude serviceman with no clue on public relations or apparently the companys products. The store was at the Colonial Mall in Staunton, VA. Purchased December 2003 via American Express.