Banana Republic

Rude service, uneducated customer service, wasted over 2 hours of my time with no resolution- giving me wrong numbers to contact and discrimination: Open account, use store often and opened account finally (Spend over $1000.00 there, at least, annually).

Paid bill on Bill Pay. Received call that account was delinquent. Checked Bill Pay, money cleared. A month later, get a check back to my girlfriend with my account number on it, her name, and a letter saying they are returning check because wrong account. We have a joint account with both of our names. I explain this, pay in the meantime with my credit card to bring my account up to date. Have to negotiate to not get charged for using the processing credit card fee. Have to negotiate to have late fees removed as the error was not mine. Ask how to prevent this as we move forward. Send me to other representatives, who continue to give me run around.

Tell me there is nothing they can do, pay bill differently. I state this is how I pay my bills, I am not changing, or paying to have it processed via credit card. Further and most insulting, I am told its "possibly" because of two women's names on account and that if it was reported to the credit agency it is "in the past and we cannot do anything about the past ma'am." My credit is bad enough after my divorce. This was not my error and no one was empathetic or helpful at a resolution. Except that I need to do something different or call and check after I pay, for which they gave me an incorrect number to call and check. Frustrated beyond belief and really do not to ever buy from there again, which sucks for me because I love their clothes.

I purchased an expensive Banana Republic trench coat, and after one dry cleaning, it was severely damaged. The medal buckles and clasps were broken. I returned to the store, thinking they would repair the buckles. What a joke! This store and brand have absolutely no customer service. I called the customer service number at head office and they said I was SOL. No more Banana Republic in our house!

This store needs to just go under already. They act too cool for people trying to spend money in this economy. If I was the lady that left my wallet in the store before Christmas, I would have called the cops.

Anyway, went there and asked a lady for a different size and she rudely told me that it was out there. I hate rude customer service. I wish my wife was with me, she is the snapper. She would have snapped at her, but I let it go. Send a review in and they obviously don't care about things like that.

I'll keep buying their polos until they become crap! I bet it'd be soon!

Purchased an item from an outlet in Osage Beach. The quality was horrific and I plan to return it. I will never purchase from an outlet again.

I called last month to have late fee and interest fee waived, the representative stated she would waive it. I received my bill this month. I spoke to three people. The only thing they would waive was the late fee but not the interest fee of a dollar. I am going to closing out my account and will go to a better credit card company that will give me better service.

I attempted to return dress shirts to a Banana Republic store in Indianapolis, IN within two weeks of purchasing them. The shirts had never been worn and had the original tags on them. The CSR at the store refused to accept the return, saying that the shirts were too wrinkled for him to resell. This was shocking since the shirts had not even been removed once from the bag; the CSR on the original date of sale had crammed them into the bag which resulted in the wrinkling.

In writing to Banana Republic's complaint email, they said my only option was to go to another Banana Republic store and have another manager evaluate the merchandise. Considering that option would mean I would have to drive 150 miles each way, that is not feasible. They have offered no apology and simply keep repeating their return policy in their responses. It has become clear that they have no intention of remedying the issue, thus forcing me to keep the merchandise that I have the rightful and legal right to return per their published return policy.

Needless to say, I have canceled my BR Luxe credit card (which means I have purchased a lot of clothing from them in the past) and will never again buy any merchandise from any of their affiliated retailers.

On 02/09/11, I bought one belt priced as $55 and one dress priced as $150 on one receipt. I used my $25 coupon for this as well. On 09/10/11, the dress's price went down 40%. So I went to the Banana Republic store for a price adjustment. However, price adjustment doesn't take consideration of my coupon anymore. I could understand that if I return the item, the coupon value won't be refunded. But for price adjustment, why did they revoke my coupon value? This is like a ripoff.

On Dec. 22 at 9:50 right before the store was about to close, I enter with the intentions of purchase a couple of items that was need for a Christmas gift. Unable to find the correct size, I left the store. And 5 minutes later, realize that I had left my wallet in the store, I run back to the store as quickly as I could. Despite the fact that there was still people in, shopping, doors were closed for new shoppers. I tried to explained to the manager the situation, she explained the policies; understanding that the policies are not letting new people in. I was giving her a couple of choices that could help my situation. And calm my agony of losing my money, credit cards and important documents, 2 days before Christmas.

The manager solution was a phone call whenever found! I begged her for compassion in putting some of the staff that was just staring at the discussion like if there's not job to get done. Where is the good customer service? The good attitude and the Christmas spirit? What kind of world we live in? And those are the people that we spend the money at.

I have been a loyal banana republic's shopper over 15 years. In fact, I could say that is my favorite line. With managers like that, that are only proud to follow the "policies" without helping whose really important. With a little consideration from her part, I would have run first thing in the morning to the closest Banana Republic store to locate the correct size of the items needed. I won't be spending my money in a Banana republic due to their inconsiderate managers.

I had a very dissatisfying and negative customer service experience this evening at the Banana Republic Forum Shops here in Las Vegas. I tried to return an item, and then buy a similar item so that I could obtain a 25% discount. I found a similar item that I would like to buy and then returned the item that I bought ten days ago so that I could get a discount. I have never used the item that I bought ten days ago. It was a wallet.

The item that I bought ten days ago did not have an applied promotional discount. One of the sales personnel approved price adjustment so that I do not have to return the item and buy a similar item only to get a 25% discount. When I was ready to pay the items I bought that cost several hundreds of dollars, I was referred to one of the store managers. His name is Jason *******.

This manager has been very inconsiderate to me since the last time I went to the store to purchase items. He said that I could not do it because it is against the store's policy doing it this way. He also told me that I am abusing the sales promotions. I was shocked that a store manager could say this to a customer. I was also infuriated but I answered back by telling him and the other sales rep. that that was unacceptable and I would like to talk to a higher manager to complain but he referred me to another manager that seemed to be his buddy working side by side with him. By the way, I have been a loyal BR customer for about five years now, and have probably spent tens of thousands of dollars for BR items.

This manager was very hard to please, and tried to negate almost all requests that I asked for. For instance, in my last visit to the store ten days ago, he lied about the availability of an item that I asked about when in reality there were four items left in the store for that same item when I inquired the 1888BRSTYLE customer service yesterday. Another instance was when he denied my request to provide me a full discount for a damaged sweater.

I come to buy things from BR almost every week because I like their items very much but customer service experiences like these are very discouraging. I hope that they should be more considerate of customers especially to the loyal customers in these times of economic recession. I work very hard for my money but I would not want to spend them for more items if I would have a negative customer service that would just make my day(s) miserable. I am very ashamed to recommend this store to my friends, or other people.

While I would have once classified myself as a loyal Banana Republic customer, my recent experience with your account services department has caused a dramatic change in my relationship with your company. In June, I visited a Banana Republic store, eventually purchasing several hundred dollars worth of merchandise. Upon checkout, I was solicited by the clerk to open a Banana Republic card, an offer which came with the incentive of a 20% discount to be applied to my total purchase price. This seemed like a satisfactory deal. After verbally verifying with the clerk that I would be opening a store card, I filled out the paperwork and completed my purchase.

Three weeks later, I received a letter in the mail containing not a store card, but rather a Visa credit card designed to be spent anywhere credit cards are accepted. Immediately, I contacted Banana Republic account services to rectify the situation. The customer service representative guaranteed that my account would be converted from a Visa card to a store card. Appeased, I thanked the representative and hung up the phone.

Several weeks later, after not receiving a store card in the mail, I followed up with a phone call to Banana Republic card services. The customer service representative with whom I spoke could not explain to me why my account had not been converted to a store account, however, he assured me that the change would occur. A little taken aback, but overall trusting in Banana Republic's core values, I believed the representative.

Again, after a couple weeks, I still had not received a store card, so I followed up with card services again. To my surprise at the time, my request had still not been processed. I was assured, for the third time, that my account would be downgraded to a store card. Finally, today, September 15th, 2010, three long months after opening an account with Banana Republic, I again contacted card services. This time, the customer service representative told me that because the request to convert my account to a store card was submitted more than 60 days after I opened the initial account, the request was denied. I told him this was completely ridiculous because I had been trying to have my conversion request processed for the last 3 months, essentially from the day I had received the card.

I asked to be transferred to a supervisor. This is where the plot thickens. Whereas before, perhaps, I was a victim of poor customer service, now I began to become aware that, truly, I am a victim of fraud. The supervisor informed me that because I opened the card before my 21st birthday, Banana Republic is unable to downgrade my account to a store card. Needless to say, I have been swindled and lied to. I have now contacted Banana Republic card services at least 4 times. Each time, up until today, I have been assured that Banana Republic would take care of my request. Today, however, your supervisor told me that there was nothing he could do and allowed me to close my account as a very dissatisfied customer.

I find your company's lack of concern for its relationship with a loyal and paying customer appalling. Currently, I hold no balance with Banana Republic. Over my lifetime, I have spent several thousand dollars through a combination of store and online shopping. However, after today, I can say with unwavering confidence, that I will never again shop with your company or any of its sister companies. An organization that ignores requests, lies, swindles its customers and shows disregard for the production of a poor corporate image is not somewhere where I can deign to spend even one dollar.

Especially during financial times such as these, it seems that Banana Republic would hold the value of its promises in higher esteem. I am thoroughly disgusted with my experience with your company and I will be sure to circulate my disgust among my social circles, networking websites and customer satisfaction forums. No one should be forced to endure the complete lack of concern and integrity that I have suffered at the hands of Banana Republic.

I made a large purchase of clothing at the Banana Republic store in downtown Minneapolis in the IDS tower on 6/24/2010. There was one item that I ended up never wearing and decided to return it on 8/26/2010. The sweater had never been worn, still had the tags on it and I had my receipt. I was rudely told by the store associate that I couldn't return it because they have a 30-day return policy. I politely asked for a store credit instead and was told, no.

Don't retail stores realize what a huge mistake they are making by being rude and inflexible to consumers, especially in this economic downturn? I would think right now they would try very hard to treat us with respect and go above and beyond to guarantee our continued loyalty. Banana Republic has now lost a customer for life! I will never shop at that store again and may even consider boycotting the entire GAP portfolio of stores.

Today, I had a horrible experience with Banana Republic. I went to go return items that I had bought 45 days ago. Not only did they refuse to take it for a full refund but I could not get even a store credit. Then I was mad. These people made me speak to 2 customer service agents on the phone and ultimately I got my refund. It took 45 minutes. I was furious and embarrassed to be standing there. They were strict about being 15 days over policy. I come home to find out that the new refund receipt I got showed a 60 day return policy. I called the store after getting so much hell to explain how is this possible. And they told me they changed the policy 2 weeks after I bought the items. I hate Banana Republic and will never shop there again. By the way, I shopped at the Broadway store on the UWS and the managers name is Howard. What a j**k!

Same as Barbara of Santa Barbara, CA on April 5, 2010 and the others who have filed complaints about Banana Republic that couldn't get what they paid with a receipt. The store and corporate, Lindsey, only offered lowest sale price and rhetoric. No customer service! I will never shop there again! I want what I paid for, the brand new items with price tags on them with a receipt. BR called security and asked me to leave and were going to call the police if I didn't leave.

I have shopped at Banana Republic for several years and spent quite a lot of money here, one of their Luxe customers. Over the past few years the return policy and how the BR Corporation treats their "valued customers" is horid! I have had several aggrevating experiences but yesterday the BR bag I purchased less than 2 months ago broke - the leather strap came off. I looked at the other one and it was coming off too! Knowing how difficult they are about returning anything, I took it back with the receipt and she said "well how many times have you used it?" Excuse me??? I just bought it!

At that point she attempted to look up the current price instead of the price I paid... isn't this morally wrong??? Is the company in such bad financial shape that they need every penny they can get at the expense of me ever shopping there again?? Does this make any sense? Let's see, I could give them roughly $2,000 year in purchases or nothing at all. I now choose nothing (except for the stupid store credit for the bag.

BananaRepublic I will never shop again. I had a horrible experience. I went to return two skirts that I bought 1 month 2 days ago. They did not give me what I paid for and tried to return half the price I paid. To me this is very unprofessional. It looks like they are going to lose lots of customers. Good luck with their business!

There is a dispute on a double charge from Banana Republic from a 10/30/09 transaction. I have sent a letter and made numerous phone calls, but they keep sending me a statement with late charges and interest. I called them today (4/17/10) to complain it, but they told me that the case is closed and I am responsible to pay the bill. Please help me or give me an advise. Thank you.

I saw a pair of boots I wanted and the Raleigh store did not have my size. I asked the young lady behind the counter to try to locate these boots in my size at another location. She gave me a print out for me to call. Later on, I called the list of stores; one of them had my size. The problem is that they were prized a lot more than they were at the Raleigh store.

I was shocked to know that the prices vary from store to store. I brought it up then the young lady on the telephone stated that this is the way it is. I proceeded to call customer service and received the same answer. I am just a little disappointed that BR would not go the extra mile to satisfy and keep their loyal customers coming back.

I went to Banana Republic return a dress that I had never worn. I did not try on the dress in the store or inspect it thoroughly inside and out. When I went back to return it, the cashier told me that it was damaged and could not be returned. The snap on the inside of the dress was coming undone. I told him that I had bought it that way because I had never worn it and that I don't inspect things that I buy new with a fine toothed comb.

They basically told me that I had worn the dress and that I had even got spots on it! This was an absolute lie! I was never so humiliated. They told me to keep my voice down because I was disturbing other customers and that I needed to leave. I have never been treated like this at any store and will never shop at Banana Republic again. By their actions, they have proved themselves to have inferior customer service and poor quality merchandise. I am filing a suit with small claims court, not to mention the fact that the dress was on sale for $54 and they would rather humiliate a longtime customer than deal fairly with me! I'm out $54.99 + tax and very emotionally upset over the humiliation I received while at the store.

I purchased a jacket for my husband's birthday. I asked about the return policy and was told that I can get a refund within 30 days and store credit after 30 days as long as all the tags are on and I have the receipt. If I didn't have the receipt, I would have to accept any price reductions that may have incurred. I returned the jacket 32 days later and was told the receipt will not be honored and I can only have store credit for half the price I paid (a loss of $30). The manager said that the computer would not accept my receipt any longer. The manager suggested that I call consumers department and surely they could help me.

The woman in the consumers department said that is their policy and there was nothing she could do (her name Lindsey W). She said that she was the only one in charge of this department for the entire United States and that no one else was above her. I said that as a customer, I was misinformed. It was only two days over the 30 days and I was only asking for store credit for the price I paid. I said that we wanted to shop in your store but not when customers are treated so poorly. What happened to respect and honor? Why do they change their policy and not inform customers? I was honest and sincere and was treated like a criminal.

For the most part I've had nothing but good experiences shopping at Banana Republic until I opened up a Banana Republic credit card. And now I've had nothing but problems. It all started around the holiday season, when I received a post card in the mail from them in December saying I only needed to spend $250 to qualify for Luxe status and, if I did, I'd also get $20 as an added bonus. About two weeks into the month, I went into a BR store and purchased $250 worth of clothes so I'd make Luxe status. When I hadn't heard anything from them by mid-January I called up customer support to find out what was happening with my Luxe account. I was on hold for about 15 minutes while the woman went through all of my statements and manually added up all of my BR purchases to see if I qualified.

She assured me that I qualified for Luxe and that I'd be receiving my new Luxe card in about a month. About a month later, I still hadn't received my card. I was tired of waiting and wanted to use the perks (free hemming and free shipping) and so I went to the store and explained the situation. A very nice saleswoman tried calling customer support to confirm my Luxe status, but they had no record of my prior conversations despite being assured that a note was put on my account. Customer service took so long and was so unhelpful. The nice saleswoman gave up and said she would override the system so I wouldn't be charged. It took about an hour, but at least I got what I wanted.

I didn't understand why I kept having problems so I tried calling customer support again. I got a very rude woman who couldn't have been less helpful or nasty. Once again I had to wait on hold for 15 minutes while she manually added up all my charges and, by her count, I was $250 short. She told me that my purchases midway through December actually counted for January (even though they're on my December statement) despite everything else reading "Spend $800 within a calendar year", including the postcard. She even confirmed there was a note on my account that read something like "Assured customer of Luxe status" but somehow she said she took that to mean I was assured of what the qualifications were and nothing more. When I told her she was misunderstanding the note she laughed at me.

I had had enough and immediately asked to speak to a manager. When I finally got a manager they had obviously been given a one-sided version of the story. I asked to file a complaint against whoever I had just spoken to, but I have no clue if that ever happened. After a long conversation with a manager they finally agreed to grant me Luxe status. I only lost out on about 2 months of my 12-month membership in the process. I later realized I never received the $20 bonus and had to call up once again to get that figured out. Luckily, I got a helpful agent and it didn't become a big problem.

Shortly after receiving my Luxe card, I reviewed my statement and noticed they had changed my billing cycle without notifying me. I also noticed $185 on my balance that simply wasn't adding up. After a decently long phone conversation and constantly being told the balance was correct, I discovered that I was being double charged for everything between my old billing cycle and my new one. I was told there was nothing anyone could do because it's an automated system and I need to keep an eye on it and hope it fixes itself. In the meantime, I had to front the $185 until my balance was corrected. I have had a couple of issues in store, but for the most part, I enjoy shopping at Banana Republic and usually get decent customer service.

However, the credit card is a whole different monster. I lost out on 2 of the 12 months of my membership, several hours of my times, and tons of stress over the situation. They're sneaky and care nothing for customer service. I had a Gap card in the past and they cancelled my account without even notifying me because I wasn't using the card enough. If you're considering signing up for a BR credit card, my advice to you is stay away! They're awful!

I have been shopping at Banana Republic for many years, have a BR card and spend at least $100 a month there. Well, not any more. I am furious with my experience today and will never shop there again.

I tried returning 2 gifts that were given to me for my birthday. Tags were attached, had the receipt, and my mom who purchased the gifts was with me, but we were 5 days late on the 30 day return policy. I didn't even realize that they had changed it to 30 days and was irate when the manager first told me that I couldn't return or exchange the merchandise because we were past the 30 days. I explained that it was a gift and that my birthday was just last week, but they still wouldn't accept that and they were impossible to deal with.

After several minutes of arguing, the manager finally did us a favor by taking the merchandise back, but we won't receive a store credit until 7-10 days, which is totally inconvenient. This policy is ridiculous and they have just lost a very loyal customer.

I have had a Banana Republic Visa for 2 years. I pay every single month on time and in full. My limit started at about $2,500. I went into a store in Pitt Pa, Shadyside area on Walnut Street to make a purchase with 2 B'day vouchers that were about to expire. I had to use my card to use them. I drove about 30 miles to get to the store so I could use these coupons. When I used the card, I found that it was declined. The rude and very inconsiderate girls in the store laughed about it, and gave me their deceitful and ruthless smiles.

I found that my limit had been taken down to $120. It had been taken down through out the year, but I had never known it had gone under $800. I was extremely embarrassed and upset. I had wasted 3 hours on this day. This store hires extremely rude and disrespectful employees. I am irate about this. Now I call, and you cannot get hold of a human being to get your answers. This is uncalled for and extremely unprofessional. I will never shop there again, and make sure that anybody I know, will hear about this experience. My friend had warned me about shopping there, now that I think about it.

I am a 62 year old, African American professor emeriti. I have taught over 25,000 young people and college students in my forty-one years of teaching. I have always treated each and every one fairly and equitably. When I entered Banana Republic at the Circle Center Mall in Indianapolis at approximately 2:00 PM on December 28, 2009, I approached a young blond sales clerk. She quickly turned and walked in the other direction without speaking to me or asking me if she could help me.

The store manager, Tony, did not open his mouth to welcome me to the store either. The store was not crowded, nor were they busy. It appeared to me that they either had poor manners; extremely poor training in customer service, or were doing everything in their power to discourage my business.

I was particularly offended when three white women entered the store and the same young woman quickly approached them, gave them a friendly greeting and asked if she could be of help.

I feel that Tony and this young woman were intentionally discriminating against me. I was with other witnesses who had the same experience and who share this opinion. Shouldn't all customers be extended the same courtesy when entering Banana Republic? When retail sales are low, outstanding customer service can make a difference. Of all of the stores we visited, the "sales" staff at Banana Republic had the worst customer service etiquette.

I charged 43.18 in August 2009 didn't receive a statement so in October I called to ask where my statement was and they had the wrong zip code that is why I didn't receive the Bill they had added $60.00 in late fee which they promised will wave this time and I paid the balance they told me to pay which was $43.00 a month later I get another bill showing I owe $63.18 which is more than what I originally charged.

When I called them they were rude and said that I didn't pay the full balance and that they only took 1 late fee off and I should have paid 43.18 instead of 43.00 so they charged me 30.00 late fee because of .18 cent. that is outrageus.

Not only did I close my account and I will never shop Banana Republic and it's partners again but I am sending my story to everyone and encourge them not to shop at any of their store. Horrible customer service and very rude customer service. I warn everyone not to charge anything with them, that was my first and last charge with Banana Republic.

I was called a liar going into the store in Pittsburgh PA on Walnut street when I was trying to return a jacket. The tag fell off but I had it and i also had a receipt. The manager who sold it to me 3 weeks ago, wouldn't take it back telling me it was worn, I never did. Obviously I called the customer service. Do you know what they told me: Try another store and they might take it, just make the jacket look nicer before you return it. I was laughing so hard. COmmon, is that the solution to my problem.

I never wore that damn jacket. I bought it in clerance and it was wrinkled to begin with. She was the one who sold it to me to begin with. ANyway, first of all I used to be a regular customer there, never again. None of my friends are going there either. And....People I'm telling these people are crazy, I was treated like a liar, humiliated in front of other customers. I have an idea why the manager didn't want to take it, she is waiting for a big bonus begore the holidays and she just didn't want take something from clearance. Well, I hope that supervisor has a very Merry Christmas. Pople dont bother to call customer service they are useless people and they can't help you in any way.

I, like many others here, missed the return date and was offered a measly $50 store credit for my $140 dress despite having the receipt, tags attached, on the original hanger and everything!

While I understand that everyone has to watch costs in the poor economy, their costs will be greater if they continue to alienate good customers! How do they think it feels on my bottom line to be out $90. What can you buy there for $50 anyway!?!?!

For all of us that would someday like to return to buying the clothes that they like, but will only buy them from a store that respects their customers, I say we force them to reconsider their customer un-friendly return policy!

So, I asked them, what if this was a fraud? how would you handle such a situation? There was no one response in this matter. So, in order to avoid any further hassle, I went ahead and decided to close my account over the phone by paying the $35 fee. I was not really impressed the way they handled my situation leaving me with very little faith in their services (especially fraud detection). But, at least, I was under the impression that I closed the account and that the matter was resolved.

Just a few weeks ago, I received another statement (after cancelling my account) that I owe a $15 phone fee. I was really unhappy to discover that the matter was still unresolved. So, I decided to call customer service again and explain my entire story. The manager who I spoke with was named jack and declined to offer any type of resolution. In addition, he demanded that I pay the phone fee by October.

I have never had such horrible experience with any visa cards services before. The amount doesn't really bother me; it's the unethical practice of exploiting customers to make money is wrong and unacceptable.

I went in to return to items that didn't fit right or were defective. I didn't realize that their return policy had changed from 90 days to 30 days and I just so happened to be returning my merchandise on the 31st day. I am a very good customer and spend a lot of money there. I even have a Luxe card which is supposed to give you perks of some kind. The manager refused to return the 2 items.

I told him the zipper on the dress sticks. He tried it and said he didn't see a problem with it. I told him there is a problem when the dress is on your body and you are trying to maneuver it from an odd angle. He asked me to go in and put the dress on and he would try the zipper while it was on my body. What?!? I'm not going to let some sicko unzip my dress for me!

I left the store unable to return my merchandise. I am very upset to have been treated that way and won't shop at that store again. I am out at least $85 for the dress and another 50 for the sweater that I won't wear because it doesn't fit.

Banana Republic claims to have sent a refund check to me on May 14 for $664. I never got it. They claim it has been cashed. I've been trying to get a copy of the cancelled check from them since June so I can prove I didn't cash it. Each time I call they say they are sending out another copy. I never got a copy of the canceled check. They sent it last on Aug 20th (a new supervisor now tells me it was never sent before that.)

I had talked to a supervisor named, Abby who wouldn't listen to my problem, then hung up on me. I called back to talk to someone else and had to explain it her 4 times before she understood the problem, then said there was nothing she could do! Never admitting that it Banana Republic's fault and that they weren't doing their jobs correctly!

Today I received a recorded telephone message from Banana Repubilc informing me of upcoming store specials. I then needed to take time out of my busy morning to listen to the message telling me how I could get off their call list. Then I had to take my time dialing numbers.

What gall this store has! What would it be like to have every company & store that I deal with call me to try to drum up business?

I am on a "Do not call list".

I returned an item bought online 6 weeks ago with original tags and I presented my original sales receipt. There is a NEW return policy in place that I was not aware of - they refunded me a new lower reduced price instead of what I paid for the item - they essentially STOLE $34.63 from me. Probably HUNDREDS of customers are in my same position - Gap Inc. owns Banana Republic, Gap, Old Navy, Piperlime, and Athleta. They said it was MY fault for not reading the fine print on the website. THE RECEIPT DOES NOT SHOW A NEW (or any) RETURN POLICY. this is ripping people off unfairly.

I opened this Banana Republic visa credit card to get a 15% discount. The first time I made a full payment of 122.96, I made a mistake of one digit so the payment didn't go through. First call, an agent told me not to worry because they had courtesy first time removable fee. The mistake fee was $29.00.

Then I was concerned because the due date was the 19th of November 2008 and I was going be penalized again. I only had five or four days to make a payment and I had a 0 balance in the banana republic account which didn't allowed me to make my payment in full. Their system didn't allowed me to make a payment so I called Banana Republic to let them know. I told them that I tried to pay and the system only let me pay them $29 (the mistake fee). I told them that I was not allowed to make my $122.96 payment and that I had verified my account number with Bank of America.

Then I anticipated the problem and told the agent that she had to record everything because I knew that I was going to be charged that due date fee even though I was trying to make my payment and avoid it's fee. She said that I should not worry and that I should be concern only of making a payment of $122.96. That was fine with me.

Then I called again to tell them that I tried to pay and that the payment was not presented in my bank as a pending transaction. I asked them about our previous conversation and they had no records of it. I asked this person to transfer me to the manager and she did. The manager was rude when I asked for her name, talking to me as if I was deaf and then threatening me that she would end the call if I didn't lower my tone. Her conclusion was that I had to pay one of the fees.

I checked the Internet to see if anyone had the same problem with them and I found a few people criticizing Banana Republic for the same reasons. Since they are a credit institution they are an authoritative figure to claim and do what they please with your credit. I felt a lack a cooperation from them and a friend of mine already told me that a company just like Banana ruined his credit and that I should do what they want me to do.

I also gave them a good model to let them know what they were doing to me:

"You penalized a person for making a mistake and tell them to pay but when this person wants to pay the system is closed so they are not really penalizing this person once but twice. Which in the long run, is the way this company saves that 15% discount they promised before." Nasty business practice because that period that system was closed was about 4-5 days.

I purchased some clothing items at Banana Republic on September 3, 2007 and tried to return them on December 2, 2007. The items were unworn, unwashed, and still had all original tags on them. The assistant store manager (Andrea) told me that I could not get a refund because 90 days had passed and that I would have to settle for store credit certificate to be mailed to me. My girlfriend pulled out her pocket calendar in the store and we counted how many days it had been. It was on the 90th day exactly since the items had been purchased. Furthermore it was also an hour earlier than the exact time of day that we purchased the items, so I'm not sure how their computer could calculate that the 90 day window had closed. After being treated very rudely by the manager at the store (who told me that there was nothing she could do), I processed the return and was told that I would receive a store credit in the mail. She also told me that I could call the corporate headquarters to complain about the situation.

After calling their customer relations department at (888) BR-STYLE and talking to Scott, the relations manager, I was told again that I would have to accept the store credit voucher in the mail as compensation for the items returned. When I asked him to get a calendar out to count the days himself, he refused and said that there was nothing that he could since the certificate was issued by another department. When I asked him if I could mail the certificate back to him in return for customer service authorizing a check being cut and mailed to me, he said no.

I returned goods on two separate occassions to Banana Republic totaling approximately $200. The goods were accepted for return and I was informed by Banana Republic clerks that the company will issue me merchandise certificates through the mail. However, it is now withholding two of my merchandise certificates, totaling around $200, citing a divorce letter sent in December of 2006 and the more than 10 returns without receipts I made in July-August of 2007.

I called in January of 2007 to appeal the divorce letter with their Customer Service. I was told by a Customer Service Agent that the divorce letter was cleared. From January - August of 2007, I made returns without receipts without incident and assumed that the divorce letter was no longer in effect. However, randomly, two of my mail-in merchandise certificates are being upheld citing that letter. They have no record of my appeal call. Nowhere does Banana Republic stipulate how many returns a customer can make and to cite perfectly legal actions on my part as a reason for not giving me money back is unlawful. Furthermore, I only gave back the goods with the promise that I will be issued a merchandise certificate with the value of the goods. For them to take back the goods and then to not give me back the money is also unlawful in my opinion.

I spoke with a corporate customer relations representative as well a loss prevention agent. I am very interested in pursuing legal action against them.

I returned goods to Banana Republic totaling approximately $200. The goods were accepted and I was informed by Banana Republic that it will issue me merchandise certificates through the mail. However, it is withholding two of my merchandise certificates, totaling around $200, citing a divorce letter sent in December of 2006 and the more than 10 returns I made in July-August of 2007. I called in January of 2007 to appeal the divorce letter with their Customer Service. From January - August of 2007, I still made returns without receipts without incident and assumed that the divorce letter was no longer in effect. However, randomly, two of my mail-in merchandise certificates are being upheld citing that letter. Nowhere does Banana Republic stipulate how many returns a customer can make and to cite perfectly legal actions on my part as a reason for not giving me money back is unlawful. I am very interested in pursuing legal action against them. I have asked for the goods back or the value of the goods back in some form of credit but they did not oblige.

The Manager looked at the cloths and said:

- The cloths that, I was returning had not been purchased at his store and seemed to have been brought form a wear house.

- The cloths were more than four years old

I called in their (Banana Republic) Corporate Office (888-277-8953) and try to lodge my grievance. The customer service specialist listened to my complain and called the Manager of the store in question. She came back and told me that the Manager side of the story, which was:

The customer tried to return cloth which was not purchased from Banana Republic

NOTE: All cloths have company sticker on them.

I informed the representative that the cloth in question had a sticker and a proper identification number of Banana Republic.

She said that at this stage that she could do nothing about this and that she had taken down my complaint. I requested to given some reference number, to the complain that I had filed. But was not furnished with any. She said she was sorry about the incident and based on here company policies there is nothing that she or the store in question could do anything about my grievance.

On the 20th of December, I purchace a pair of leather pants from the store located in the King of Prussia Mall. In the process of trying them on, I noticed that there was a slight scratch and and upon checkout, asked if they could do better on the price and the girl at the counter told me that she could take 10% of of the total price. The pants were originally on sale for $130.00. I agreed on this and she rung me up. Apparently , there is a clause which I was not told about before buying the pants. This cluase states that the pants with the 10% of are final sale.Had I know that this was the case, I would have bought them for the original price.So not knowing about this clause, I went to return them today the 2nd of January, I could not return them due to this clause which was not mentioned to me. Now this does not seem right to me.. I was not told that I would not be able to exchange or return them at the counter by any one. So what to do??? I like to shop at your store, but this is not right! I have been a loyal shoper at your store for many years and even have a credit card with your store. Is this any way to handle your customers??

In October '99 I purchased a ladies suede jacket, and suede skirt from two different Banana Republic stores. The jacket was purchased from their Duluth, Georgia store, and the skirt from their Costa Mesa store in Ca. Both items are defective, due to the excessive shedding, which have destroyed a suit and sweater set i wore with these items. I was told by the local associates of Banana Republic to have the items dry cleaned, which I have done, and the the items still shed. I decided to take the matter to Customer Relations, I spoke with Kris, who was advised me to send the merchandise to his attention. I sent both items as requested, Kris and another Customer relations employee advised me the merchandise was deffective, however, since I am not able to find my receipt, they are not willing to give me more that what the merchandise would be currently sold for. I asked if my bank statement showing the draft for the various amount would be sufficient for proof of amount paid for the items and was told NO. I paid $298.00 plus 6% tax for the skirt, and $249.00 plus 6% tax for the Jacket. They are offering me $150.00 for both items. I think this if a criminal act, since it is very clear that the merchandise is deffective.

I returned a suit to this store without an original receipt. They issued me a receipt of a mail check when I only wanted to exchange the item. Now the mail check was denied by their corporate offices because other people living in my house had received mail checks in the past. This is not my fault. Furthermore, I returned my purchased item which I paid $512 cash for, and I am not allowed to receive a check because of other people receiving checks. What does this have to do with me? I want either a store credit or a refund, preferably a refund.

I returned some merchandise. Two weeks later my girlfriend gives me a gift, i wasn't really satisfied so i returned it to banana republic. I waould have not minded if they issued me store credit but they found it weird that 2 returns were done withing 2 weeks time. i always shop at banana, and i have never had any problems. The man i spoke with said he will not issue me store credit or give me my money back without any receipts. I feel if i returned something they cannot hold my money or store credit when i gave them my merchandise. I cannot find the original receipt which is what they want.