AJ Madison

I received the Frigidaire Mini Split Unit from AJ Madison in NY. It took them almost 4 weeks to get me the unit. I then called Frigidaire/Electrolux to refer me to a company that could install the product. They said they have only one representative in my area that could install. When I called them, they said they don't install Mini Split units. I was never, at any time, informed by Electrolux or Frigidaire to the fact that there were more than one company that install their products.

So I called another company that specializes in installation of these units. When they got the unit wired and hooked up, after spending 500 (This was not their full price. They usually charge 1200.00 for installation.), I was told that the compressor was broken. I then tried to contact a representative at AJ Madison for "damages" and was sent directly to voice mail, every single time I called. No one ever called me back. So I sent several emails to AJ Madison including a copy of the bill from the company I used to install the product (Aire Serve), asking for a replacement of the unit and to have the installation of the replacement unit covered.

No one at AJ Madison ever got back to me. When I talked to Frigidaire, they said they would cover a new unit and installation. So I waited a couple of days, called Frigidaire/Electrolux back and was told that they would not cover installation. This was all after talking to 6 people at Frigidaire; Three of the representatives told me that reinstallation would be covered and the other three said it would not. I will be filing a complaint with the Better Business Bureau against both companies, unless complete retribution/replacement/reimbursed installation/satisfaction is implemented.

On 4/28/09, I made on online purchase for $2,069.00 with AJ Madison Inc. for a Jenn Air Stainless Steel, French Door Refrigerator. On 5/6/09 (days past the initial delivery date), the unit was delivered to my home in Atlanta, Ga. An exterior inspection of the unit was made, delivery team removed all packaging, crates/pallets, and signed paperwork indicating packaging removal.

Note: AJ Madison's policy is not to remove any packaging from customer's home.

The delivery team left quickly. Upon further inspection, while removing additional plastic wrap & styro-foam pieces from the interior unit, damage (a crack) was discovered to a corner area, located on an upper portion of the door. Contact was immediately made with the delivery team, along with company.

The company advised that no returns could be made without the original packaging. I advised that the delivery team rushed away, removing all signs of packaging and crates. The company offered to replace the damaged door & advised that I would never know that the damage exists. Due to the location of the damage, internal damage may have resulted as a result. I advised that I did not want the door replaced, nor half off, but a full refund. Again, I was told that the unit could not be returned without the original packaging. Correspondence was made multiple times with AJ Madison Inc. via telephone, & email on the following dates & approx. times:

I simply can't understand how AJ Madison can accept the return of the unit, yet fail to refund my money. Please help me... Again, I live in Atlanta, Ga.