Abercrombie & Fitch

In store #10423, I purchased a shirt on 12/31/11, total: $32.63. I paid with gift card: $16.20 and cash: $16.43. On 01/12/12, I decided to return the shirt. Per cashier, I will get $16.43 cash back and $16.20 gift card, but the cash register just put the total $32.63 in gift card, so I asked why. The cashier said she did not know why so I have take what the cashier offered, then she called out for the next customer right away.

So I contacted the customer service on 01/14/12 by email for the issue. I got the response saying that I should get $16.43 cash back and the rest in gift card, so Abercrombie & Fitch will issue $16.43 in check to mail to me. Waiting for 6 days, I emailed again for the status of my refund check, I got the response saying I will get my check in 3 weeks which no later 02/07/12.

Today was the first and last time I will shop at A&F. While I was looking through the racks a girl employee saw a liquid spilled on the floor. Instead of cleaning it up (like any employee in any other store would do), she saw me with my child and started blaming it on him. I told her we did not have a drink and she proceeds to ask me if he had a bottle and how it got spill. Did she expect me to clean it up if it was my child that made the mess? I found some items I liked and went to the checkout.

Stood in like for 20 minutes with only one register open and the store had maybe two customers shopping. They have an additional 50% off their clearance items, so I watched as she wrung the items up and one of the prices was wrong. She said sometimes they miss mark things but she would honor it anyway. She honored the price but didn't take the additional 50% off. When I brought it to her attention she was very persistent that she was right. The $10 wasn't worth the fight. That is the worst customer service I have ever received!

Today, January 18th, my son and I went to the adult Abercrombie store at Washington Square in Portland, Oregon after I picked him up from school. We had many basics we needed to purchase as he had just experienced a growth spurt. I will preface this by stating that I am a well groomed, well dressed woman and my son is also quite clean cut. He had tried on a polo shirt and came out of the dressing room to show me the sizing. We saw a great blue sweater on a mannequin and went in search of it. We did find it and he tried it on. A young woman came rushing over to us and demanded my son immediately remove the sweater. I was very confused. She stated that she was the manager and it was customer policy that no clothes could be worn outside the dressing rooms. There was no apology or offer to help, she just stood there glaring at us. We were both treated as if we were shoplifters.

I will no longer shop at Abercrombie or Hollister. If they are so concerned about shoplifting, they might try putting a charming/cute young person at the front of the store, turning down the music and up on the lights as well as train their staff to help customers and not just fold and talk to each other. As a mother of a 12 year old girl and a 14 year old boy, I will also encourage my friends to no longer shop in your stores in person and on Facebook. Even my son no longer wants to shop at these stores based upon the treatment he received.

We did finish our shopping at other stores today and purchased over a dozen items totaling over $1,000.

I want to introduce myself as the Assistant Chief of Staff Environmental Security (ACS/ES) Operations Manger. The purpose of this email is to let you know that I had some of my German family members staying at my place for three weeks. After Christmas they went to the Abercrombie & Fitch at Promenade Temecula (CA 92591). They bought some clothes and a week later they tried on a polo shirt and noticed it was too small.

They went to the Abercrombie & Fitch at Promenade Temecula with me to help them exchange the polo shirt. I did not realize they already taken the tags off and did not have their receipt; however I went into the store and found the same shirt with the same size and one with the larger size. I took them to the customer service desk and explained the situation to the manager.

He was very rude and said he cannot help me to do the exchange. I then explained to the manager that we could remove the tags and place them on the shirt we wanted to return. The manager then walked away from us and would not assist me. I understand in some situations many people try to take advantage of your store, however it was my worst experience I ever had. My German friends have left to go back to Germany and I still have the polo shirt, which I will be donating to a non-profit organization. Thank you for your time on this matter. Respectfully, Gerry **.

Recently I visited my sister in Pennsylvania. To show me around, she took me to a family mall where we also visited Abercrombie and Fitch. She has three young kids, all under the age of 5 who accompanied us. At the door we were greeted by two half naked models. Really? What purpose do they serve besides being overly exposed and sending out a crude message? My niece immediately asked, "Ma, why are they naked?" I would like Abercrombie to explain to me how her mother should address this issue.

Once we were in the store, there were more pictures of half naked men and women intertwining, against the walls of the store. We didn't stay there an extra minute and left quickly without even looking at any merchandise. I don't know what vision Abercrombie and Fitch is trying to honor, but the company image is becoming increasingly inappropriate. You can't even bring their shopping bags into a home with children, because they too have naked men and women plastered all over them.

I understand that parents have the utmost responsibility to protect their young children from obscenity. But stop for a moment and think about how we exist as humans. We live in communities and the health of that community should be a concern to each member. And as members of a community, we have a certain responsibility to one another. I guess what I'm implying is that I'd like Abercrombie to be more responsible about the images they use to represent their company, keeping in mind that there are young children out there that are too young to understand sexuality.

Another thing that i want to say is that Abercrombie has refused to process my online orders because they 'think' I'm going to resale the purchased items. i have two sisters and to avoid spending so much money on shipping, we try to order everything together. Their accusation is completely unfounded and quite offensive. I have emailed and called their customer service, who is good for nothing, numerous times to no avail.

In light of my frustration and the run-around the company has given me, I am officially boycotting Abercrombie. And you bet I will get the word out to all my family and friends. You will not be missed! I never really thought the quality of their clothing was good. My sisters always forced me to buy stuff when the company had sales, but if will not be doing any such thing anymore.

The day before Christmas, I went into A&F and I was greeted. All of sudden as I was about to check out something, a lady came up to me and told me I'm not allowed in the store and I asked her why. She told me I was in there stealing before and they told me I wasn't allowed to go back there. I told her, "Can you tell me my name and if you can, I will leave your store". She couldn't tell me my name, I told her she had me mistaking with someone else and she just swore she knew I was the person she thought I was.

I asked her if she could call security and she told me no. I said, "Well, can I speak to a manger?", she did not let me to. I told her if I was the person you think I am, you would have called security and you would let me speak to your manger. Then she told me since I'm not the person they thought I was, "Don't do anything sneaky". I asked her what was that supposed to mean. She told me to do nothing that will make her think I was stealing.

That's nothing you should say to a customer. Every time I went in there since that day , they followed me. Seemed like I was harassed for being the wrong person. I can't never just walk in there and just shop without someone literally on my back every time I told around. I felt she handed the situation wrongly and she embarrassed me. Something needs to be done or i'm going higher than this .

I was banned from buying clothes from their website because I buy too much! Is that a joke or what? I spent the entire month Christmas shopping online for my entire family, friends and of course, myself. I paid extra for 3 day shipping and I never got my items. They never sent me an email cancelling my order either. I was checking my credit card bill and realized I received a refund for the items I had purchased. I was so upset. I had to spent December 24th shopping like a crazy maniac because Abercrombie decided to cancel my orders! That is absurd to me. This is what they emailed me after I sent them an email and called about my order:

"This order was canceled and we will not accept future orders from you. Abercrombie & Fitch is a private label brand and to protect our intellectual property rights, suspected resale of our merchandise for personal or business profit is strictly prohibited."

A sales clerk at Abercrombie & Fitch picked out 4 items for me to give my daughter for Christmas, knowing we would probably be back the day after Christmas to exchange them. When we returned today, it seems one of the 4 items (a belt) was from Holister and even though I had the receipt for the belt and did not pick them out, the rudest manager I have ever dealt with in my 44 years accused me of shoplifting! Her name is Jevae at store 10546 at Oak Park Mall in KS. Another manager overrode her decision but this did not stop Jevae from continuing to make accusations, talk horribly to me and my daughter.

I will never go to this store again! It is sad that a person with her attitude and obvious lack of customer service is placed in a position of management. She would be fired on the spot if she was employed at my company. Period.

I visited your store in The Mission Viejo mall for some Christmas shopping. I picked out about 12 items that were going to be purchased. I stood in a long line, with only one employee ringing up at the register. Everyone in line was getting restless. There were two other employees folding clothing. I walked over and asked the male employee, if someone could please open another register, because by then there about 8 people in line. He said he would have to get "ok" from his manager. He disappeared and after a few minutes a female employee came by and looked at the line and walked away. Again, I along with others stood in line for another ten minutes...then I told the lady behind me that this store does not want my business. So I left everything I was going to purchase and started to walk out.

As I was walking out, I asked the girl closest to the door who the manager is. She called her. Caroline came and I realized she was the employee who came looked at the line and walked away. I told her how I had asked for another register to be opened and how everyone was frustrated to be standing in line with only one register open. She said, I'm sorry but I can not open a register. I have to walk to the store for loss prevention reasons. I said you just lost my business and on top of that I am going to bring back every single Christmas gift I purchased and I am posting on Facebook and Tweeter my horrible experience and asking people to boycott your store, until you show that you value your customers. I stood in line over half an hour with two kids and to hear a bunch of excuses from an inexperienced manager, while 3 employee were folding clothing and the manager was "walking the store for loss prevention purposes." No thank you!

Abercrombie Kids, beware! When you order through their website, everything comes up in stock. Then, you check out and pay. Then finally after about 5 days, your order ships. Upon arrival, you discover an item missing. When you call, they tell you it is backordered and you may never get it. They don't guarantee that backorders will come back into stock.

I was shopping in the store at Tyson's corner, Virginia at 3:00 pm on Monday, December 12. I was trying on a sweatshirt in the dressing room when I was accused of trying to steal my sweater that I worn to go shopping that was purchased last year from the same store. I was harassed by two employees. I went to the manager and all I received was, "I'm sorry." This is unacceptable.

After receiving a 25% discount card through an online purchase from Abercrombie Kids, I tried to use it at the Abercrombie Kids store where we usually shop at. When cashing out, the clerk said the card was only good at the Abercrombie store, not the Kids. I said that I got the card through the Kids store; they must have made a mistake and sent me the wrong card. "Please honor the card as I am a really good customer, " I said. She wouldn't; now this is after I have spent thousands of dollars on my kids since the beginning of the year.

They should know me at this store by now; I am in there every other week! I told the little snot I would call head office and complain and she just gave me a dirty look. I then went straight down to the Abercrombie adult store and told the manager what happened and she overrode the whole transaction and gave me my discount. The Abercrombie Kids store at Memorial City Mall Houston will no longer receive my money! Thanks though to the wonderful manager at the Abercrombie and Fitch adult store at Memorial city. Someone taught you great customer service and you showed my kids today what that is.

I am complaining about your Hollister located at Menlo Park Mall store #30570. I had purchase a pair of jean on Black Friday with 50% off. I went there today for an exchange is different length. The size, style and color are the same as my original purchase but they will not allow me to exchange the item for the same price. They want me to pay the difference since it's no longer 50% off. What kind of service is that? I had no problem at Abercrombie & Fitch, they honor the exchange. I am very upset with the service and feel I'm being discriminated and embarrassed with the incident.

Abercrombie on 11/26 an offer on the AF Kid's site hoodies for $15.00. The locations listed below were exempt. I went to South Coast Plaza in Costa mesa at 11:00 A.M. only to find out that Abercrombie made a mistake. There was an error on the stores that was listed below as the store's details were misprinted.

This is called baiting and switching. I was baited to come into the store and once I took the time to shop at the store the offer was switched. I walked out and it's the principal. It was A&F's error, but I paid the price by getting hooked to drive to the store. I wasn't about to spend a penny after the store manager refused to honor the offer. Below is what was online along with an offer banner for $15.00 on hoodies.

While waiting in line to purchase a t-shirt for my nephew, my 6 year old daughter busied herself by examining the perfume bottles on the table next to the check out line. After about 5 minutes, I noticed she was standing completely stock still. I looked down at her, and she was staring at the large advertisement backing the perfume bottles. It was a large black and white photo of a man and a woman. The man is completely naked. The woman is only wearing jeans, which she is pulling down at the front, while she presses her backside into the front of the man. He is pushing against her and pulling the back of her jeans away from her. It is completely sexual and provocative, and has no place in a store that sells clothing to kids.

I was completely taken aback and shocked. My daughter is 6 years old. She is too young for me, to even try to explain that photograph. She still watches Franklin! If I had known that such extremely suggestive advertising was used in that store, I would never have gone in with my daughter. I told the manager, and she said that the photo went with the company vision. That is fine. I won't shop there again, and plan to tell everyone I know about it. However, there should be a sign outside the store, letting parents know that images inside the store are inappropriate for children.

I'd like someone from Abercrombie & Fitch to let me know how I am to explain that photograph to a 6 year old. I plan to do everything I can to educate my daughter about sexuality and advertising. However, she is developmentally too young for me to start now. I was so saddened to see her face looking at that. Shame on Abercrombie. I have contacted the mall, which is a family mall, by the way. I am waiting to hear back from them.

I went on the internet looking. There was a plain white tank top that cost $130.00. Who in their right mind is going to pay $130 for a white tank top? So then I found on clearance a t-shirt for $8. I ordered it, and standard shipping and handling cost me $13. Why did the shipping and handling cost more than what I bought/was being sent to me? I know Abercrombie has cute clothes and all, but there is no way in hell I'm paying $130 for a tank top that I can get a look alike at Kohl's. And I just think it is pathetic how I paid more for shipping and handling and taxes than the shirt.

I went to the A & F at Southpoint Mall in Durham, NC. I wanted to purchase 2 gift cards for my niece's birthday. She will be 14. When I asked for the card, the clerk asked for her age. I said 14. She showed me the card with a picture of a almost naked man. I said "no" that is not okay, expecting to be offered another card. She said it was the only one available. She told me to go to the kid's store. As anyone would know, a 14 year old does not want the card from the kid's store even if it can be used. I left. As I was leaving, I spoke to another clerk indicating my dissatisfaction. He was rude and made a crude and dismissive gesture. I am sure that A & F encourages this behavior, but I for one will not purchase anything again.

I placed my first order with Abercrombie & Fitch on November 10, 2011. After almost an hour of trying to check out online with no success, I finally gave up and called the toll free number to place my order. At that time, I had twenty-three items in stock in my cart. After spending a long time on the phone with the agent who taking my order, it was finally complete at 10:02 AM, but I had lost three items that were now not in stock. I placed my order to be shipped the next day through plane because I needed it to arrive on November 11, 2011.

I did not receive an order confirmation, so I called back on November 11, 2011 to ask about my confirmation. The first agent had taken my email address incorrectly, so the second agent corrected it and confirmed that I would receive my order the next day through air on November 11, 2011. I never received the tracking information, so I called the toll free number at 7:00 AM of November 11, 2011. The third agent I spoke to said that their distribution center has been doing this a lot and they are not shipping orders when they are supposed to. My order was not even processed by them. He did offer to waive the $30 next day shipping charge, but he could not confirm if my order would be shipped.

I called back again to get a corporate number, as the agent said there was no supervisor to speak to. The fourth agent I spoke to told me to go online and to find the information on my own. She was very rude; she said that they are very busy because it's Christmas, and they could not confirm when my order would be shipped. I told her they should prepare and hire more personnel to cover the increase in business. She said that the call was not productive, and she hung up on me. I then called the 614-219-3026 number; the fifth agent said that he could not give me the corporate number, but I could send an email with my complaint. He apologized and said that they have no control over when orders will be shipped. My order was over $500 and nobody can help me with the information on when my order would be shipped.

This was my first on-line experience with A&F. The issues addressed took place between October 23 and October 27. My complaint addresses two issues: false advertising and customer service.

On 10/23/11, I made my 1st on-line purchase with Abercrombie & Fitch (A&F). At the time, they had a promotion. In order to receive a 25% discount and free shipping, the order must be placed no later than 12:00 midnight on 10/23. My 1st checkout attempt was well before the deadline. I had 3 items in my cart that came to over $100. After entering the promo code, I was notified that while my grand total was more than $100, this figure excludes shipping and tax, and if I wished to qualify for the promo, I need to add another item to my cart. To ensure that I met the restrictions, I added a fourth item in my cart that amounted to over $45, thereby placing me well above the limit. Despite this, I was still unable to check out. To ensure that I received the promo, I e-mailed customer service at abercrombie@abercrombie.com advising them of the problem.

The following morning, 10/24, I placed a long distance call to A&F headquarters at 614/219-3026. I opted to dial this no. because all my attempts to call the toll-free number resulted in my being placed on hold for over 20 minutes while never speaking with a live person. It appears that calls placed to the corporate office are answered faster versus the toll-free number. I found myself speaking with Emily. After explaining the problem, she said that the issue is I had clearance items in my cart. I said that the promo requirements exclude shipping and tax, not sale or clearance items. Emily indicated that this is a recurring problem that management is aware of. I told her that it is false advertising. She stated that she would apply the 25% discount to my order & next day shipping for my inconvenience. She advised me to call their offices once my order is placed and give them the reference number **.

After placing my order, which came to $126.24, I again called corporate office. I do not recall the name of the individual with whom I spoke - he is a male. After providing him with the reference number, he assured me that I would receive the 25% discount, making the grand total of $85.77 plus the next day shipping. Within minutes of our call, I received PayPal confirmation that I had issued a payment of $126.24 to A&F. Clearly, the 25% discount had not been applied.

I placed a 3rd long distance call to the corporate office. This time, I was assisted by Antonio. He advised that the previous representative made an error. He assured me this was corrected bringing the new grand total is $85.77. While he had me on the phone, he placed the $85.77 charge through PayPal and advised it was accepted. He confirmed that my order would be sent by FedEx, on the next day delivery on 10/28. Therefore, it came as a complete surprise when later that same day, I received an e-mail notification indicating that my order was placed on hold because my credit card company declined the charge. By the time I received the e-mail, customer service was closed.

At 5:30 a.m. on 10/27, I called PayPal and was informed by Earl that PayPal had not declined any charges from A&F. Following this conversation, I placed another call to the corporate office. After waiting in excess of 20 minutes, I found myself connected to Will. I said I want to speak with a supervisor. After confirming my name and mailing address, I again asked to speak with a supervisor. Will said he would help me. I told him of the numerous issues that had transpired beginning with Sunday evening. Incredibly, he said that my order was not on hold. I advised him of the e-mail I had received the evening before and asked if I could send him a copy. He said no. I told him that someone had made an error because PayPal advised me otherwise.

I told him the initial transaction of $126.24 was still in a pending status. I communicated that it was imperative that I receive my order on 10/28. He flat out said no, I will not guarantee that. I again asked to speak with a supervisor. He rudely said no. I asked why. He said there is no supervisor there. I said why didn't you tell me that in the 1st place. He exclaimed, ** lady and hung up the phone.

I took my daughter and 10-yr-old granddaughter shopping at A&F. Inappropriate music was playing, with lyrics saying "my girlfriend's ** are bigger than your girlfriend's ** ". I asked the young man to please turn off that song but he refused. Then Alissa ** told us that the three of us could not be together in the dressing room. In addition, we could only have 5 garments in the room at one time. We asked her if she could take the garments we wished to purchase to hold until we were finished as we were purchasing over $400 of merchandise ( more than 3 items). She said they were not allowed to hold merchandise at the register. Then she laughed at my daughter and I because we objected to these policies.

The Hollister Co. located in Francis Scott Key Mall, 5500 Buckeys Town Pike, Frederick, MD, 21703 has their speakers right in front of their main entrance door. They play their songs so loud that even the store opposite has a hard time listening to their customers. The representatives are fine but the loud music forces you to communicate by shouting. Please, could anybody relay my message of requesting them to turning down their volume by 60% and sabotaging those speakers out in their main entrance?

I have never been disrespected like this! I was so outraged at how I was treated in that store. There were several occasions I have been in this store and nothing has been done on the matter. On July 4th, 2011, I went into the Hollister Co. at the Kentucky Oaks Mall in Paducah, Kentucky. Usually, I have a good experience with the employees. I came on the girls side of the room and was greeted by a male employee. He was polite and offered me assistance at anytime I needed.

Out of nowhere, this woman wearing huge boots on her feet proceeded to yell. She asked me how I was doing and if I needed anything. I smiled and said no. She then gave me a look and walked off with an attitude. She then started to yell at her associate who offered to help me. She kept making accusations against him that he was being arrogant and rude. I felt so bad for the associate. He just looked down and kept folding clothes. This young lady with the boots on her feet was running around the store. She came up to me again when I was checking out the clothes in the lounge area, she asked me if I needed anything. I smiled and politely said no. Then I saw her give me a dirty look by the cash register and I walked into another room. I looked behind me and there were two associates following me! They were looking at my every move. I felt violated as a customer. I confronted that young girl who kept staring me and asked her if there was a problem. She said there was no problem and if I needed help. I had it up to here and demanded to speak with her manager.

She later admitted to me, that the young lady in the boots was her manager and that her manager told the girl to follow me around the store. When I asked why, the girl said my manager thought that I was shoplifting. I could not believe it! I was accused of stealing. I told my husband and he was disappointed. We got into line to checkout. This manager was sitting on a stool with her feet on the table of the register! She was dressed very inappropriately. Her clothes were way too tight! All the other associates were dressed just fine. Her breasts were out of her shirt and her shorts were squeezing her hips! There are young children in the store and everything on her body was exposed! I was just disgusted. How could they allow a manager to dress like that?

After 15 minutes of waiting, this same manager checked us out. She greeted us and was making small talk, but I did not say anything at all. There was another male associate who was moving items onto the floor. As she was checking out, the manager yelled the associates name and told him to come here. He did and she pointed at the clothes and told him to fold. He was trying to explain that his other manager had him on another task. This manager started to yell and said "I am your manager now! I told you to fold! " The other customers were in shock. The associate was folding and she told him to "cut with the attitude and stop being disrespectful. " I also felt bad for this associate as well. Another female associate asked this manager a question and she said that her feet were "broken" and that she couldn't walk. The girl walked away and the manager called her back, she told her never to roll her eyes at her again. I was being impatient. She kept flirting with a male associate by the fitting rooms.

Then the manager had the nerve to ask me why I was in the store for an hour. I told her it was none of her business. She stopped checking me out and pulled me to the side. I was so angry and embarrassed. She then claimed that she was the manager and that she had every right to know what I was doing in her store. My husband finished the transaction. As we proceeded to leave, the alarm went off. She RAN! She ran to us and demanded to see our bags. My husband said there was a sensor. She grabbed the bag from my husband and started going through it. The way she did it was so disrespectful. I grabbed it back and said "I didn't steal anything! " She said "I just want to check the bag ma'am; I suggest you give it back. " I just wanted to get out of here so I gave her the bag. She took the t-shirt with the sensor and then asked for my receipt. I got angry and said "You just checked me out! You're the one who checked me out! " My husband tried to calm me down but I was in rage. I've had it. She said she wouldn't take off the sensor if she didn't see the receipt. I was outraged and requested that I speak with her manager. She kept telling me that she was the manager. I just walked out and she just laughed at me. I will never go back to that Hollister again!

I bought a pair of jeans from abercrombiefitchonline.net a couple of weeks ago. They had taken the money from my account but so far, I haven't received my item nor even a tracking number. My order number is ** and I was charged $43. I need this to be resolved ASAP.

Despite fourteen people waiting in line and seven or more employees, the store manager refused to open another register, stating that he only allowed one cash drawer out at a time. No one could give us corporate information to make a complaint and the manager told me that I was welcome to leave.

The corporate web-site link to customer service doesn't work; no phone or e-mail address is given.

I am very unhappy and sadden by the lack of respect and culture that your employees exhibited. My family visited your store at the Mall of Georgia Store #10566. We left the big city for a reason but I guess, ignorant, racist people are everywhere. One of the bubble gum managers, Jyll **, assumed that because my kid looks different, he was out to no good.

By different, I mean black! He is from racial family and this has been yet proven again that the South has never moved to the 21st century. My son was singled out by the manager just because of how he looks. This white woman made my son practically ashamed of who he is. My son was walking around the store with bags from other competitors and this woman assumed that my kid was there to shoplift! I asked if she would simply just take his bags so that he can shop more freely, but clearly, that was not her intention.

Not only was the store busy with a very diverse group of people, but I am sure as you know nowadays the diverse group is supporting this nation. We live in an affluent part of North East Georgia and though we were discriminated against, I showed my son that he does not need to be tolerant of **. The store has nice, expensive clothes made by diverse people but manage by ignorant racist **. Be certain that I will continue to write until we receive an apology from your District or Regional manager. As everyone knows, we are digitally connected society. So yes, I will post on my Facebook, twitter and other social networks.

Very angry ex-customer!

Where to start? My husband and I have been buying clothing from Abercrombie & Fitch and Hollister for about 9 years now. We never had any problems with their clothing before. The clothing was great and lasted for years. My husband is in the military and he had just returned home from a year deployment. We decided to get some new clothes for a family vacation we were going on.

We ordered some clothes from hollister.com men's and women's, we spent over 300.00 dollars. After the small weekend vacation, we came home, washed the clothes and we had just gotten noticed tiny holes in our clothes. The clothes now look like rags just from washing them a few times since May till now (August). I tried to call Hollister corporate office to tell them this story and figure out what could be done. They told me that they try their best at what they do and he would patch me through to someone who could help me. When he patched me through, all it was was a recording to email them. I was in shock and upset, when all I was trying to do is get answers as to why our clothing was falling apart.

My husband, son and I went to the store to exchange an item, which I had my receipt for! We shopped and exchanged our item. After doing so, the manager Nick asked me if I am Sherly **. I smiled and said no! He then asked me for my ID. I showed it to him. And then, he said okay! We left the store and then went into another store. But my husband noticed we were being watched by Nick! My husband said, "What's going on?" I said, "I don't know, but let's go and see!"

We then proceeded back to the store and asked for a manager. Nick then said, "I am the manager!" I asked, "Well, what's going on?" He said, "Oh nothing, but when you leave this store, you are banned from this store." I was stunned! I said, "Sir, what have I done?!" He said, "Well, it's something that has been going on. That's all." I was like, "What sir?!" He then became angry and turned to use his phone. He called security on my family and me like we did something! The security came and asked what's going on. I explained it to him. He said, "Well, could you all please come with me?!" We came with him. We walked through the mall like we did something wrong!

The security men, which is Reynaga, talked with us. But he too made us feel like we were wrong or did something wrong. He then laughed out loud. He said, "As soon as we've seen you, we then knew that the girl on the picture was not you." He then showed it to me. The girl was black but a brighter version with tattoos on her body. I have tattoos too, but we look nothing alike. Nobody apologized. I am still banned from the store even though I did nothing wrong. It was all because I'm a black young lady with tattoos! This is not right. I have spent a lot of money at this store only in a span of few months and I got treated like this.

I went to Abercrombie & Fitch to shop for my son's back-to-school clothes. When I got there, I was ignored by the young gentleman working at the front of the store. He did not greet me and did not offer assistance as I looked at the ruffled navy tank (approximately $68.00). I proceeded to buy about $75.00 of merchandise with no assistance and no offer of it.

I am short and had to climb on top of store displays to get the tees my son wanted. All the staff seemed to be very busy to assist customers. One female was talking and texting on the phone. One male just hung out, while the second male was, at least, merchandising new shirts. They were all pompous and smug. This is why you have a reputation of racism among African Americans. I was prepared to spend more but wouldn't dare. My son loves your clothes but this is the last time that I will ever spend there. I maybe alone in this but I will be sure to tell others.

I shopped with my two teens at the Abercrombie store at Ridgedale. I was always helped by the manager there (Cate **) and she ran the store so well. Clean, neat, efficient and the employees all seemed to enjoy themselves. I had a few problem returns and the transactions were always handled quickly and happily. When this manager was transferred to the Hollister store in Burnsville, we followed her there and received the same wonderful service. We came in to shop last weekend and were told by the new manager that Cate had been "let go". It was obvious. The store was a mess, the manager was rude and distant. The salespeople were not helpful and the upbeat attitudes were nonexistent. I've never been treated so poorly.

My girlfriend and I have shopped at Abercrombie & Fitch / its partner stores many times in the past. The main reason is that few stores, apart from Pacsun and perhaps Zumiez, offer clothes that are in her style and especially her size. So we spent a whole day looking through the mall's stores for some new clothes that would both fit and look good on her, and after maybe 3 hours of walking around we had found a total of three items. Our next store happened to be Abercrombie & Fitch.

We went in and she spent probably another 40 minutes trying on and rejecting clothes because they did not fit, even if they looked good. Throughout the time we spent there we noticed that the mannequins had a nice looking jacket on them and did not pay it much mind because we knew that they did not ever put those things on the racks, or rather usually did not. As we were leaving we caught a glimpse of a rack we had missed that had several sizes of the jacket on it. The first few sizes had been mediums, larges, etc., but then I picked out a small and she proceeded to get excited because rarely do we find a jacket that nice in her size that fit so well in the mirror. The price tag was reasonable, and it was on the rack so we took it up to the counter to pay for it.

This seemed reasonable until I realized that not only was this jacket not on a mannequin, it was on a rack with a hanger -and- a price tag / label. The only reason that he would not sell it to us, despite every mannequin having its own jacket, was that it was a small and that was their size.

So how does a store justify not selling merchandise to its customers when there is no indication or REASON that it should not be sold? Are women that are a size small always going to take second place to a mannequin when shopping at Abercrombie & Fitch? If so, then this business has lost all of our business.

A&F has accused me of fraud, saying that I am selling their items online. I have never and would never want to sell clothes online but they seem to think I do.

I lost 45 pounds this year (2011) and it was nice to get into some nice clothes. Now, I would not buy a button from them. I purchased over $2000 in clothes and because it was over a 3 month period, they assumed I was selling the items online. I have never been so insulted in my life. I had to buy all new clothes but they were not the only ones getting my money (which they never will again). I was purchasing several good deals online over those months with a few different online stores. I cannot believe that this has happened. However, this has not ended; I am pursuing this issue and filing as many complaints online that I can about my situation as well as having a few clients investigate the company's policies and hiring standards for both domestic and international production.

What has happened to our world? You are guilty before you even had a chance to explain your situation and you have to explain yourself or even find someone to explain what has happened to you. Every single person I talked to on the phone or online, could not help me and seemed to not even want to. This has to be one of the worst companies I have ever come across and to think they have been around for so many years. It's sad.

Also, if you want to purchase these clothes, I found out a lot about where they come from which I did not know when I bought them, otherwise I would not have done so. They come from just about every corner of the world but the United States of America, so think about that when you purchase your next muscle shirt or $180 pair of jeans. This will only be the beginning of what you will hear in the next year about this company because I have made it my yearly goal to expose this company and its horrible service, products, and the lack of contribution to the USA. This company is on the top 10 list of contributors to sweatshops throughout the world.

This I know is a very long entry, but I feel it's all necessary to make my point. Thank you.

Two charges of $41.45 for single order (double charged) removed from my debit card account causing an overdraft fee of $35. I spoke to Ryan (employee #**), who advised it was a hold and refused to do anything more, claiming he could not. I advised him it was NOT a hold but two separate debits. He tried to explain that I didn't understand the difference between a hold and a debit. He would not allow me to speak to a supervisor and refused to give me information regarding A&F physical corporate address. He further advised me that A&F would not reimburse me for the fees incurred by my bank for their error (claims no policy for such) and that the "hold" would be released in three-five days.

I have confirmed with my bank that neither of the charges is a hold and that the moneys have in fact been removed.

I went to email a complaint on the A&F website...surprise, surprise, their email form didn't work and was advised that I email it to abercrombie@abercrombie.com. I did so, and I doubt it will matter.

My daughter saw a top she liked but only saw them on the mannequins. When we couldn't find any on the racks or tables, she asked the floor salesperson if they had any more in the back. He immediately said no and turned his back on her. I counted 7 mannequins that had this top on display. When I asked this same guy if we could purchase one of those, again he said no. He started walking away and I asked him if he could check and be sure we couldn't buy one since there were so many on the mannequins. He asked one of the cashiers and she too said "No, we don't sell clothes that are on the mannequins!"

I've never known a retail store to refuse to sell you their merchandise. I guess they don't know the business. The employees were very rude to me and my daughter. We will never shop there again. I am shocked their management allows this to happen. If I was an investor in this company, I would be calling HQ and questioning the owners of Abercrombie & Fitch.

Very rude employees, all of them, including management. I asked for help several times asking for sizes and they barely stopped to answer. Once they did, they answered in a very rude manner. They did not even make eye contact at any time and kept walking while answering my requests. But, since I was already there with some items in hand, I proceeded to walk to the check out counter just to find more rude people who were there talking to each other while I was standing there.They ignored me. Finally, since they not even asked or made suggestions and they did not help me at any time, I said to them, "you are all a bunch of rude people and you don't know a thing about costumer service."

Soon the manager ( a woman) got there and ask me what happened and I explained to her about how I was treated by her staff from the time that I entered the store (I was there with other 2 friends and my husband). I was mistreated and I told her that her employees didn't have idea or clue about customer service. I said that her people in the counter ignored me then I said "I guess that might mean you don't need my business." She replied, " it's up to you if you want to check out your stuff." I replied again, "I can take my business somewhere else" and she replied that, " well, it's up to you." They are so nasty, far beyond words.

This incident took place on July 12, 2011, in the store located at Westchester Mall, White plains, NY.

I can assure you that I will stop buying clothes from all of this chain, alone with all of other stores working under the same factory yet using different chain name. It's a total shame that after reading hundreds and hundreds of complaints filed again this store, they are still in business. I will make sure to spread this issue with friends and family and my community to make sure they can soon go out of business since they don't care about how they conduct business and can care less for customers. For what I know, they seem to have an issue with sizes, races and ages. All of this is contrary to the Bill of Rights. The only reason this people are still in business is because of paying costumer - well they will not have my money anymore, I rather purchase stuff from Salvation army and not give it them.

I ordered from Abercrombie and Fitch which was over $400.00 worth of clothing. The box came with a huge hole in it. This has happened twice, to date. I called; they told me to file a claim with FedEx. FedEx said the store needs to file the claim. We have a contract with them and they must do it. The company said no. I called 3 times. It's wrong. I had a 3-way call, and Abercrombie hung up on the call. They are responsible for all damaged goods! I called back again. They said to file a complaint on their site. There is nowhere to file a complaint!

First of all let me say that it does not surprise me that Abercrombie & Fitch does not have a site for customer complaints or that you cannot speak with anyone at the corporate office. I'm sure they don't want to be bothered just like their store salesman who don't wish to be bothered as well. My cousin and her boyfriend were visiting from Brazil and wanted nothing more than to shop at Abercrombie & Fitch. So we went to the Brea store in Brea California. We had already been at the Brea mall for 4 hours shopping, we walked into Abercrombie & Fitch with at least 30 bags in our hands between the 3 of us.

We came from stores like Hollister, Coach, Michael Kors, Sephora, True Religion and they must have spent about $4,000 already at these other stores and were saving Abercrombie for last. From the moment we walked into that ** store we were followed like we were shoplifting. I asked for assistance several times for sizes and different colors, etc. and was rudely told they were out, didn't make them that size and they never even looked. I already had some pieces of clothing in the size that they said they didn't even come in. At one point they lost their patience and did nothing but roll their eyes and speak under their breath. I even assured them that they would be spending a lot of money in their store.

Then the manager proceeds to tell me they only allow 20 pieces of clothing per paying customer and I had to laugh. I never heard of such a thing and when I asked why, the sales clerk said because they don't want their clothes becoming too trendy. Well nevertheless they sold us more than 60 pieces of clothing worth $800 in that store. As they were ringing up the sale I noticed that a sweatshirt rang up the wrong price. It had come from a 50% off table and the clerk said someone must have put it there by accident. So I said well you might want to get the other 12 that were also left there by accident off the table. Now at this point you would think they would have given us the 50% off, but they continued to be rude and unprofessional.

I find it very hard to believe that this company trains their employees to be this rude and disrespectful to paying customers. If it had been me shopping there I would have fanned that $800 under their nose and said smell it because you're not getting my money here. I wouldn't dress my dog in Abercrombie and Fitch.

I ordered a coat for my daughter for Christmas. It arrived in the wrong size so I sent it back asking for a larger size. They didn't have it so I asked for my money back. They told me they were taking out $22 from my payment for nothing. I have to show for it and I still haven't gotten my money back into my bank account. minus the $22 for their unfair fee for nothing. I paid a total of $113.00. They said they will refund me $91.00 which I still haven't seen and it's been over a month now.

I purchased a $25.00 Abercrombie & Fitch (A&F) gift card for my daughter for Christmas at the Paramus Park Mall in Paramus, NJ. My daughter also received a $50.00 A&F gift card, however, I do not know where that card was purchased. We attempted to redeem the gift cards for merchandise at the Garden State Plaza stores in Paramus, NJ on Dec. 30, 2010. Our first stop was Abercrombie Kids. The $50.00 gift card was not scanning, but the store employee rubbed off the pin code and was able to track the card. The purchase was $23.70, leaving a balance of $26.30 on the gift card. We then went next store to Abercrombie & Fitch and made a purchase for $49.00. I handed the cashier both cards. She swiped them, said they had a zero balance and threw them in the garbage.

I demanded that she retrieve them, adding that both cards were carrying a balance. I was told that I had to show proof of purchase for the gift cards. I showed the cashier the receipt from my purchase at Abercrombie Kids where I had a remaining card balance of $26.30. The cashier honored that card but told me that I needed to go back to the store where I purchased the other gift card and resolve it with them. I was outraged at the employee's lack of interest in resolving the issue. What if I had not purchased this particular card? What if the card came from a friend or relative and I had to go back to them questioning the validity of their gift?

To complete the sales transaction, I paid the difference ($23.00) in cash. The following day, I went to the Paramus Park store with the gift card and receipt showing proof of purchase. The store employee took both the receipt and card, scanned the card and told me the card did in fact have a $25.00 balance. I have to wonder if she would have told me that the card did show a balance if I was unable to show proof of purchase for the gift card? I also have to question how many other A&F customers had similar experiences since there was an issue with both gift cards at the time of redemption? I still have not redeemed the $25.00 gift card since I paid for the balance of my transaction in cash at the time that the gift card was not scanning. It was a fast and easy way for A&F to earn additional sales dollars during the holiday season.

I am a 41-year old woman who happens to be disabled. I only mention this because I have a condition which makes trips to the mall very difficult. We have a friend who has a 13-year old boy who loves Abercrombie. So for Christmas 2010, I purchased him some shirts on Abercrombie's website. One of the shirts was too small. So within days of receiving the item, I tried to return the shirt to the store. I failed to bring the packing slip and the girl at the counter told me that she could only give me store credit. I told her that we had probably thrown the packing slip away and she suggested that I print out the order confirmation that was sent to me from Abercrombie and we could use this to return the item.

So I took yet another trip to the mall and when I presented the receipt to the manager, Brittany, I was told that they could not accept my return without the packing slip. I showed her the order confirmation, which included all of the information that she needed and she said that she needed a barcode. I pointed to the barcode that was still on the plastic on the shirt and she said she needed the barcode from the packing slip. I explained my condition and what I was told and asked her to help me. She basically shrugged her shoulders as if she couldn't care less what I was told or that this was a hassle.

What kind of ** are these ** at Abercrombie? Is this Generation X really as lost as everyone says they are? They act like they have no brains and certainly have no common sense, or even a sense of right or wrong. I told the manager, Brittany, that her policy was ridiculous and she told me to get out of her store, that she was at the bottom of the food chain and she didn't make the decisions on policy. I wanted to slap the smirk off her face. I have $4-5K per month of discretionary money to spend on whatever. I also have a boy and a girl that will soon be wanting certain brands of clothes. Sorry Abercrombie, you won't be receiving any business from me.

I had made a few orders through online store of Abercrombie & Fitch. After a while. I discovered that all my orders were canceled. Customer service representative told me that he doesn't know reason for cancellation of my orders and gave me an email address which I have to contact to figure out this reason of cancellation. I contacted them through that email address and I received a reply from them that my orders were canceled because they believe that I buy their product for resale.

They are absolutely wrong about it. Everything I have ordered are only for personal use and for my friends from Russia. Because my friends from Russia are not able to order goods through their online store because their billing systems do not accept bank cards issued in Russia. Later, I tried to place one more order through them website and that order also has been canceled.

I have made a few orders through online store of Abercrombie & Fitch. After a while I discovered that all my orders were canceled. Customer service representative told me that he doesn't know the reason for cancellation of my orders and gave me an email address, which I have to contact to figure out this reason of cancellation. I contacted them through that email address and I received a reply from them that my orders were canceled because they believe that I buy their product for resale.

They are absolutely wrong about it. Everything I have ordered are only for personal use and for my friends from Russia. Because my friends from Russia are not able to order goods through their online store because their billing systems do not accept bank cards issued in Russia. Later, I tried to place one more order through their website and that order also has been canceled.

I was in the store on Sunday mid-afternoon timeframe around 2:30 pm in October 5th. I picked out several clothes for my kids and the place is always so dark in there and so crowded that you can barely move around at all. The boss of the store, Elizabeth, is the rudest person in the world and she thinks just because you are a different color and not the small size figure that you do not belong in her store. She really is a ** and needs to be fired now. I mean she does not have clue what is means to be managing.

When you walk in the store all she is doing is looking at her self in the mirror or playing around with her hair. She does not know how to help customers at all but she know how to ** the employees in the dressing room. Well, there was no help at all at the counter, so I walked over to the dressing room area and hear some noise going on.

What did I find was there were (2) ladies, the manager, who I know because I am a regular customer, and the other girl and the guy who worked that day. Believe me, I am black, too, but they had no right to be doing what they were doing in the dressing room. The black skinny guy, they call him Jeremiah, was ** the manager and the other girl was ** him. Like I said there was no one around in the store to help anyone and I was the only one in the store at that time. I was shocked and I ran out of the store screaming my head off and crying. I will never go back to that store again and I will file a complaint against this store to the main office this week. Read more: **

I wanted to send my granddaughter a gift certificate from Abercrombie and Fitch, but the ad of the young man with no shirt and developed abs was totally inappropriate for a store selling to children.

We were wrongly accused of attempted theft, at the children's Abercrombie and then rudely asked to leave the store. We received no explanation for why this happen to us even after asking for one.

I was in the Abercrombie Kids at North Park Center Mall in Dallas, TX last night around 6:00 pm and the manager, Elizabeth? Oh my God! She is so arrogant and rude to customers and absolutely unprofessional! She has a mouth that even a good bar of soap cannot clean. She does not know how to talk around her customers or handle any of her customers at all. I have been a loyal customer of your Abercrombie & Fitch store and Hollister store. I only come in this store because of my kids, they want the clothes that are sold there, so I come.

I have seen this manager, Elizabeth, many times rude to customers in the store and tell them off. Your other two stores, they have it going on but not Abercrombie Kids at all. They have a young guy working there that my kids do not like him at all. They tell me, "Mommy, this guy is so rude and he scares us because of his smell that he has". My kids said, "Mommy, he stinks like he never takes a bath." So I looked to see what my kids were talking about and it is so true he stinks and he clothes are dirty.

While we were in the store, they both disappeared for a few minutes and left the store unattended. Anyone could have walked out with clothes and no one would have known anything. So my kids went running about the store looking for someone to help me, and they heard, and saw the manager and that guy in the back room making funny noises. So my kids ran to get me and told me, "Mommy, come here and see what they are doing." My kids are not that old to know exactly what they were doing but they said that they hear a sound and saw they wresting each other.

So like a dummy, I went over to see what they were talking about and to my shock, I could hear and see them groaning each other in the back room. Her hands all over him and his hands all over her. When they saw me, they stopped and came out of the back room. She asked me if I was ready to check out. All I could do was just throw the clothes on the floor that I was going to purchase and left the store with my Kids. My God, this lady needs to be fired because if you want to fool around, do it on you're off time and not during store hours, and when customers are in the store. We were the only ones in the store at the time.

It's probably coincidence that out of all the apples in the barrel I happened to pick the rotten ones. The last time I was at an A&F store wearing A&F clothing was on 9/5/10. As I remember the incident, my blood begins to boil and the humiliation I endured is unacceptable! I shop at the Topanga Westfield Shopping Mall and I never leave the mall without visiting the Hollister and A&F stores. I'm in line ready to pay for the items I dedicated my time in selecting, trying on and eager to take because they were gonna look stunning for the occasion I was gonna celebrate that night. Thirty minutes in line with 3 other guests ahead and another 3 behind me. The salesperson was having a difficult return/price adjusting transaction and none of the other 5 employees working that day acknowledge anyone in line or offered assistance to the young man having difficulty on the register.

All the customers in line were looking at each other in disbelief that none of the employees displayed a sense of urgency. A couple of my neighbors in line started to think aloud for a second register to open when I finally petitioned the 45 minutes later, I don't get it sales clerk to please call for help or please get another cashier to help the rest of us in line. Out of nowhere behind me, a tall man asked the clerk what did they just say? And the clerk responded that customers were asking for an additional register to open. The man behind me, Christopher, the store manager, never introduced himself as a store manager and he as well never once tried to assist us or his employee with the now infamous return/exchange merchandise that was taking more than the usual 15 minutes the transaction should of lasted. Christopher told the troubled clerk, "They are gonna have to wait it out, it's labor day weekend," and shoots, "That's too bad they don't like it? That's to bad because its labor day weekend!"

I didn't find his answer appropriate or an acceptable excuse as to the poor customer service we were receiving and I as well as others were expressing discontent because any store executive who manages a clothing retail store and whom is interested in growing within the company would of scheduled extra staff precisely to take advantage of the labor day sale to maximize good customer service which we all know would produce the sales all manager must meet and exceed from last year. I asked him who are you, can you call your manager? Mind you, the music is loud and the approach and solution he provided in my opinion were not of an assertive executive so I never thought I was speaking to the store manager. Christopher right away took a defensive kind of demeanor and asked me and who are you?

I'm a customer who pays your check. We are the reason why this store exists. Christopher became hostile and started snapping his fingers screaming in my face, "You don't pay me you ** . You don't have to wait in line, I don't need you to buy a ** thing in my store. In fact I refuse to give you service. Get out of my store or I will call security on you and have your ** handcuffed and escorted out. Get the ** or else." I started to smile. First, I couldn't believe he was not allowing me to purchase my selected items. Second, he was verbally abusing me in front of my family and other customers and 3rd, if I don't start to voluntarily head out the store. He probably would of lay his hands on me to throw me out which would of made it worst . The only thing I did to show my frustration because he had the upper hand being the store manager to kick me out. i threw the items in my arms to the floor and said this doesn't end here, what's your name and corporate number which he refused to provide.

He said he would not give me ** and so I walked out. I was so upset, I ran into a rack which fell down and I saw him and another employee also male coming towards me running and at that point, they frightened me to the point I had the mall security walk my family to our car and until now, I'm able to talk and not cry. Unfortunately, the company doesn't care! I spoke to the district manager who is numb to all complaints and speaks to you in a tone that is non- sympathetic and not real when she claims she will investigate the matter. Ive heard that the owner of the company doesn't care at all. I believe is true because leadership is not present when you communicate or try to voice your concerns. The store staff has no way of distinguishing who is a store manager or a regular employee for assistance if needed, no name badge as to refer a good /bad reference to a higher executive rank. And to voice your opinion or complaint you get an email address, that's it. They don't want to hear you!

That is clearly the message A&F sent me and I might love the clothes and all, but I love myself even more and that ladies and gentlemen was more than sufficient for me to take my business and even more importantly my word to where I am truly appreciated. Good luck to you, Chris. Life truly isn't bad!

The manager (Elizabeth) is so rude and does not respect the customers at all and talks down to the customers all the time. The employee Jeremiah always smells his clothes, they are stinky and dirty. He and his manager are always touching each other in front of the customers in the store. Her hands always touching his groin area and he is touching her front area. It is disgusting to see so I have brought to their attention several times and they both just laugh at me. I have kids and I have to keep them out of the store now because of the stuff that is going on in the store.

They keep it so very dark in the store that you cannot see anything at all, you bump into the tables that they have the clothes on and it is so tight in the store that you have no room to walk around. I am looking for another store in the area to shop at, because I am tired of seeing the type of mess where a manager and an employee fool around with each other during duty hours and around customers and do not care at all.

I was in the store on Sunday mid afternoon, time frame around 2:30pm and I picked out several clothes for my kids. The place is always so dark in there and so crowded that you can barely move around at all. Well, there was no help at all at the counter so I walked over to the dressing room area and hear some noise going on. What I did find was there were 2 ladies, the manager who I know because I am a regular customer, and the other girl and the guy who worked that day. Believe me, I am black too but they had no right to be doing what they were doing in the dressing room. The black skinny guy, they call him Jeremiah, was **** the manager and the other girl was**** **** him. Like I said, there was no one around in the store to help anyone and I was the only one in the store at that time. I was shocked and ran out of the store screaming my head off and crying. I will never go back to that store again and I will file a complaint against this store to the main office this week.

I have been in this store a few times. Every time the music is so loud I get an instant headache! I can't even ask my kids anything unless I literally yell! It gets to the point I just have to leave! I keep telling myself I will never go back in that store ever but my kids beg me. I am putting my foot down now, never to return!

First off, I was shocked when I just read the post below mine from Alba, as this is the exact store I had a problem with just yesterday, as Christopher was there. I came online to let corporate know what happened, but couldn't find anything on their page to post complaints.

I love the clothes at A&F, but had some major problems yesterday that actually kept me from spending more than I did. For one, in the back area, the lights were so dimmed that I couldn't see the clothes that well. I looked up and noticed that out of 18 bulbs, only 6 were on. The 'outer frame' of bulbs were turned off. While in that area, a young woman came in and said to a worker, "We're on a scavenger hunt and need to take a picture of A&F workers!" Manager, Christopher laughed and said, "Of course! That's what we're here for hun!" And, they all gathered and smiled. He then followed it with, "Oh my God, there's only like 5 of us working today and we're all back here."

Meanwhile, I was still digging through the clothes trying to find my size that I couldn't even see. Not one person ever asked to help me. A few minutes later, Christopher was interviewing a girl for a job there (he said his name was Christopher). I know that she was a shopper because she was standing in back of me in line to try on clothes. Which by the way, had no attendant. I walked in the room with 12 items and could easily have stolen something.

When I was ready to purchase my $175 of items, there was one shirt that I wanted but because it was so dark, I couldn't find if they had my size. Also, the sale area was a mess! (That's where it was mainly dark). At the checkout, my cashier was talking to the other cashier (gossiping) and reaching for me to hand her my items. But I didn't because I wanted to ask her if she knew if they had one more thing I was looking for. Then she snapped her fingers at me! As though to say, "Here, give me your stuff."

I said, "Excuse me (remember, she was talking to the other cashier), I really want this too but it's too dark back there. Do you know if you have it in a Medium?" Her answer was simple, "Whatever we have is out there." I couldn't believe it! I just told her that it was too dark to see so she obviously should have said, "Let me have someone check for you."I paid for my items and that was it. That manager, Christopher is obviously losing a lot of business for this store. Oh yeah, the rounders by the register we're filled with dust.

Christopher never should have pulled a customer aside for an interview in the middle of a store, he should have been helping customers! Plus, a good manager would know to have those lights on, have the place clean, and not be chit-chatting w/ staff setting a bad example (when they were taking pics and joking about all of them being in the back).

If I was a thief, I could have easily ripped off that place. 12 items in the dressing room and no one watching! As a 44 year old woman, I have seen good stores and bad. This ranks as one of top for bad (management, customer service, cleanliness,...). I still love the clothes. Just wish I could have bought more! Too bad for A&F shareholders.

On September 06, 2010. I took my family shopping. As always, we like to shop at Abercombie and Fitch. It has been our store for many years since my children were small, now there are teenagers. Anyways, as I was getting ready to pay, I saw that there was only one cashier charging and 3 more individuals were just walking around instead of him with the line. I stood there watching them for about 30 minutes until I got tired and I told the customer behind me and told her, "Why is it that they don't open another register?" She completely agreed with me and so did another customer behind her. Everyone that was waiting was getting tired of standing there and no one to help us. We were just been ignored. The customer behind me asked the only cashier that was working if he ask for help. He didn't answered.

Suddenly, a young man behind us asked him, "What did they say?" the cashier replied "if we could open up another register?" the guy behind us said, "They're gonna have to waited out." Wait a minute, the customer behind me said, " And who are you sir?" because he did not have a badge or introduce himself before talking. He said, "I'm the store manager and who are you?" The customer behind said, "I'm just a customer that is just trying to pay for my merchandise since you are the store manager maybe you can help us out."

The store manager said, "It's labor day, you gonna have to wait or you could leave." All of us standing in line were in shock, this guy have no customer service skills and him being a manger makes it even worst. He is putting the company's name on the bottom. The customer behind got really upset and crying because she could not believe she was being treated like this. The store manager told to leave his store and if she would not leave he was going to kick her out. The customer had no other choice than to leave. As she was leaving the store the store manager was after her and screaming out loud, "We don't need your business, the owner does not need your money. don't ever come here again." His name is Christopher ** and he works at Topanga Mall. The company can't tolerate this kind of behavior, this guy should get fired.

We purchased a jacket on sale for 1/2 the price at the above location. The price was $79.90 minus $39.95. I purchased it on 8-21-10. We took it back to store on 9-5-10 to exchange for a larger size (XS to Small). Same jacket! Candace (manager) said they have a strict 14-day return policy and we waited 16 days, so she said our only option of getting a size small is to pay them the other $43 because the 1/2 price sale is ended and she would have to pay full price for the jacket now. There were no signs in the store that told customers of the 14-day policy and Candace admitted there were none. She kept telling me that the 14-day notice on the back of the receipt is the store policy that said she can't accept returns.

To this day, I still have not received any call from their regional manager, Lorraine. The store employees refuse to give me contact info on Lorraine and she will not return calls from messages I have left at the store. Can youhelp me to resolve this? Thank you for any help you can give me.

The first encounter with the rude male Richie ** look alike with an dirty blonde Afro stated he was the manager Matt was around August 02, 2010 at Abercrombie and Fitch men/women store at the Orland Square Mall in Orland Park, IL. I came in shopping for school clothes for my teenagers and when going to the register to purchase my items, I found my credit card was misplaced. I asked Matt could he go to the next customer while I looked for my card since the line was so long. Matt rudely responded No. Matt was rude and not courteous and tried to embarrass me. I told him to cancel the purchase. Then he went to the next customer. I found my card and did purchase my items.

Today August 17, 2010, I went into Abercrombie and Fitch and I needed to exchange a shirt that I had bought to small. When approaching the register, their were two men at the counter, the rude Matt at the register and George. Matt ignored me and walked away from the register, while George assisted me and was helpful. Until rude Matt walked up stating he had to charge me extra for the shirt because I bought the shirt at Woodfield Mall Abercrombie. I refused because I felt it should be an even exchange of the same shirt , but larger size. Matt appeared unraveled in character throwing my items back into the bag and sending me on my way.

This guy should be fired. He is a bad representative of management and the store. No employee should work under this type of display of management.

I have a major complaint about all the employees that are working at the Abercrombie and Fitch store at 5680 Bay Street, Emeryville Ca 94608. All the employees there are extremely rude. Customer service is horrible. Now I've been a frequent customer for a very long time and every single time I go there, it's always the same kind of treatment. The employees avoid eye contact. They choose who they want to say hi to. They never ask if I need any help with anything. They walk away from me every time I'm trying to ask for service and when I'm ready to purchase my items, they would walk away from the counter.

This store by far has the worst employees and customer service I have ever encountered and that is absolutely ridiculous. Most of the time the employees there make me feel like it's a race thing and that is unacceptable. I am a paying customer and I deserve to be treated equally by the employees there. It's ridiculous to have employees like that working there, something seriously needs to be done. This has been going on for way to long and I've just about had it. I'm fed up with the rudeness of these employees.

Today August 13, 2010 about 7:30pm, I visited the Abercrombie & Fitch store located in Beachwood, Ohio. I was greeted by a very rude employee. I didn't get her name. I ignored her and proceeded to the counter with some items I recently purchased for my children. There I was greeted by a very warm young lady with manners, I did not get that young lady's name either. I told the young lady that I just recently purchased some items for my children and wanted to return them she asked if I had a receipt and I replied no and she said no problem, and called the manager who told me her name was Lisa, This young lady came over with a terrible attitude immediately tearing through my bag inspecting the item as if something was already wrong.

She showed me a pin hole in one of the item and threw them on the counter and told me she would not return my items. I was very disturbed by this because I and my children are loyal customers of the Abercrombie and Fitch label,I have never encountered so much disrespect and insults at any store ever,Ever! I have returned many items with receipts and without at many stores but no one ever treated me like a thief. I asked her was it because i was black, because she had a problem even before she knew if I had a receipt or not. This Lisa who has the nerve to call herself a manager needs to be reprimanded this behavior will not be tolerated, and I will not stop until something is done about this.

My complaint is the two murals behind the counter at this store of young men and women coming out of what appears to be where they are trying on clothes, yet they are coming out of them nude! Men with their clothes wadded up in front of their private parts, women as well with their breasts blurred. One man going into the dressing room nude. My granddaughters are 9 and 11. Most of the customers in there are about that age. I want to know what message those murals are making other than just how sick our country is.

I purchased a pair of white shorts for my daughter at the Oxford Valley Abercrombie Kids store. After one washing, yellow spots appeared on the shorts. Nothing else in the wash had yellow spots on it. I tried bleaching them out, and the yellow spots would not bleach out. I called Abercrombie's customer service and they told me to go back to the store and see what the store manager would do.

If it didn't get resolved through the store manager, I was to send an email with pics to Abercrombie for their decision. The store manager said, she would not exchange the shorts. I came home and emailed and sent pics to the company and got back a response that it was up to the store manager to remedy the situation, and if the store manager wouldn't exchange the shorts, we were out of luck. I will never buy anything again from Abercrombie. Their customer service is horrendous and I work too hard for my dollar to give it to them!

I have just had the most unpleasant experience with Dave, the manager of the Bethesda store. I have a receipt and the item, and I do not have any other receipt from Abercrombie, as I rarely shop there. Apparently, the SKU on the receipt and the merchandise don't match. The shirt has never been worn; the tag is on.

The amount on the tag is the same as the amount on the receipt. He would not offer an exchange or store credit, and he actually threw the shirt and receipt at me and suggested that I was mistaken. He smirks the entire time he talks to you. When I asked for his name, I got another smirk, and he gave me his name.

He then got even more attitude and asked me for my name. I told him. We were talking about $29.90. We were not talking about thousands of dollars. I detest this kid's attitude that I didn't buy the shirt and am trying to pull a fast one. I am glad you have a computer system; this is never wrong. Perhaps you could give some tips to Steve Jobs, because my iPhone 4 is full of bugs. I cannot give you what I don't have.

We're sorry to hear that shirt didn't work out for your son, and that a return was necessary. Unfortunately, all items purchased from a store must be returned at the store. And all store returns are up to the store manager.

Our managers are trained to know what they can take back and what they cannot. If our manager has decided that they can't return or exchange your item, their word is final. We've documented your feedback and will share it with the regional team.

Thanks for letting us know what's going on.

Abercrombie & Fitch

Hey Karen? Really?

I ordered a shirt and a polo shirt 2 months ago but due to high custom fees, I decided to return the order since I wasn't satisfied. Fedex was willing to return the parcel but A&F customer service wasn't any good at all. After a lots of emails I got my money back but 3 days ago my card has been charged again with the amount of 135 euros. Plus they deactivated my account and they wont respond my emails. I got my credit card charged with 135 euros without having any merchandise at all.

I purchased 3 different transactions due to limitations on their website. Then I had a few items to return on each transaction. I went to the store on 06/09/2010 returned $200 worth of merchandise. I have yet to get the credit on my debit card. They took back the merchandise and still have my money. I am told it takes 21 business days to return on a debit card. Which is not posted, stated or written on any of their literature.

There rep told me on the phone "to Bad for you"

I was sent a $25 e-gift card for signing up my e-mail online. I went to the store to use it and it would not scan. The manager called customer service and they told her there have been a ton of calls and that the cards have been zeroed out. I then called the number on my card and was told it expired the day before but my e-mail clearly says it expires today. Then the line went dead. When we called back, I got someone else who said there is nothing they could do. Their customer service is awful!

I purchased a women's hoodie online on 9 December 2009, for delivery by Christmas (as quoted on their website). When the order did not arrive, I cancelled it by e-mail, and Abercrombie and Fitch confirmed that they would refund my money ($56.90). Since then, I have received conciliatory replies to my requests for the refund, but no cash. Now, there is total silence from their customer service department. I regard this firm as being wholly untrustworthy in their dealings with customers, and obviously contemptuous of overseas customers. I intend to publicize my experience of them as widely as possible.

I recently bought $258.00 worth of merchandise, excluding taxes, from the stores number 10684 and number 10960, where they failed to acknowledge any of my sale items and the gift card promotion. They told me that "these Abercrombies were not participating in this offer and that I should go to a participating store or order online."

I think that this is absolutely wrong and completely lacking customer satisfaction due to that fact that this is the same company as the other stores and online. And they want me to return all my merchandise and order everything online all over again, so I can get my sale items and the gift card. Does that make sense to you? It doesn't to me. I can't help the fact that these two stores that are conveniently located to my home are not participating in this offer while all other stores outside of the Boston area are.

I ordered clothes at abercrombiefitch.com, the official website for Abercrombie and Fitch. There is a big sale on going for online purchasing of $200 or more, they give $50 gift card, so I ordered more than $200 in order to get the $50 gift card. When I received my order confirmation email, one of the item was sold out, which made less than $200 of total online purchasing. So, I called to try to make over $200. The first sales representative told me that my order was on hold, so I need to call them back after the holding status is cleared. It was the same status the next day. And I called today, and they told me my order has already shipped out, therefore, I cannot make any change. In consequence, I am not qualified to get the $50 gift card. I can return the order, but it will be at my cost of shipping. Also, I only get a refund of merchandise (only, not shipping and tax). I just wanted to share the unreasonableness of A&F in customer service.

I bought pair of jeans for my granddaughter. Two weeks later, the bottom ripped out. I brought them back, but they would not give me credit. Because she liked the fit, I bought another pair. A week later, the cheap zipper failed. I am sick and tired of paying top dollar for these inferior products, in these fancy-name stores. I have learned my lesson, and suppose Penney's or such will be better.

I purchased a shirt for $39.99. When I returned it, Lindsey the manager of Abercrombie store number 10725 in Cool Springs Galleria mall in Franklin, TN, refused to give me 39.99, and only gave me 28.90 for my shirt, even though the shirt was not on sale, and all the shirts exactly like mine were tagged for 49.50. Lindsey was verbally abusive. When I told her that she has no right to talk to a customer that way, she told me that she would call the mall security on me.

When I phoned their 888 complaint line (which I had to wait on the phone for about 35 minutes), the rude witch told me they will not over-ride their manager's decision, even if the manager is wrong. I said "What you're saying is that your managers are small "G" in the store and they have nobody else above them", she said, "Yes". That was end of the talk, so I hung up the phone and promised myself that I will never ever buy anything from Abercrombie again.

I am writing this letter to address the complaint I submitted on December 23,2009 with an Abercrombie &Fitch customer service representative. In the complaint I cited that I was cursed out by the store manager Christina; in store 180 at the Towson Town Center in Towson Maryland.

As I explained to the customer service representative, I have been a supporter of Abercrombie & Fitch for over ten years. I make weekly purchases for both me and my son's and when store stock is low, I also make on line purchases. I love Abercrombie the brand and as an African American consumer, I supported the company during an era when Abercrombie was being slammed in the news for not being culturally diverse and uninviting to the African American consumer group. This had never been my experience. Until two weeks ago as I shopped for Christmas.

The manager Christina was at the register as I made a purchase. While I stood their an item next to the register caught my eye, when I decided to purchase the item she asked for my ID again. In my opinion this was ridiculous, as she asked for my ID for a card she had given back to me a mere 2 minutes prior. While I stood at the register, a older Caucasian woman came to the register and explained to Christina that the music was too loud and could it please be turned down because she could not shop it would give her a headache. Christina looked at her and said " No we can not" in an uncomplimentary tone ( I have a witness to account for this) . The women walked out of the store. I felt the music was at club level and loud but I could bare it.

On that day a possible sale was lost as a result of her unpleasant sarcastic attitude. It was from that point I decided that on my next visit I would no longer want to be serviced by her. On the December 22, 2009 at approximately 10:30 I went in the store initially to make a return and then a purchase. Christina was at the register, as I approached the register I explained to her that I felt we have a personality conflict and I would like for another associate to assist me with my transaction. Christina told me "No I am the manager" and asked if me " Do you want to do the return or not" I said yes because at this point I felt I would not spend another dime with a company that could employ an individual who could be so unpleasant in a children's' store.

As we proceeded with the transaction Christina's tone was very nasty. I then told Christina " You are a very pretty young lady, however your personality is ugly" at that time we had a verbal exchange and Christina told me " If I was not at work I would curse you the**** Out!" I explained to her she had that option. I went further to explain to her I am a customer and that I would contact the regional management team. Christina then said " Get the **** Out Of MY STORE!"

I again was in total disbelief, I explained to Christina that she had the option of putting me out of the store. I was fully aware that if this reaction was a result of an inappropriate action on my part security should have been called, it was not. I left the store and walked immediately across the hall to the Abercrombie & Fitch ( store 520) adult store and asked for the manager in an effort to get contact information. I explained to the manager on duty Lily the events that had transpired only seconds prior. Her customer service skills were exceptional.

My son attends The Loche Raven Academy in Towson and so do most of his friends, I am going to spread the word about this experience if their is no resolve to this issue. I may contact the better business bureau or the media. In all my years of shopping I have never experienced anything remotely close to this. While we were in the back of the store, I am pretty sure there were customer's with children closer to the front of the store who could hear her profanity. This not the type of environment children should be exposed to.

In two weeks this manager has managed to loose Abercrombie two customers. Abercrombie the brand is phenomenal and sales itself. Consumers buy the brand and they support the label, poor management lessens the creditability of the company. I urge you to check store tapes as I am certain she will not admit to spewing out expletives at a customer.

Customer service 101 the customer is always right, while I don't always believe that is realistic , I do believe that the entire interaction could have been prevented if she would have removed herself from the situation in the beginning as I asked to be assisted by an alternate associate. Christina maybe too immature to handle the level of tact expected from a store manager who is on " salary" as she yelled at me!

This is the letter that I submitted to the Abercrombie customer service website, in which I have never received a response. The disrespectful nature of this company and it's employee's is ridiculous and jugding by other complaints has gotten out of hand. We live in the consumer driven United States and something needs to be done about a company in this country that has no regard for it's supporters. I agree I will never buy another item from this company.

I bought my fiance four shirts from Abacrombie for Christmas, but when I showed them to him early he didn't like them and said they didn't fit right. I spent over $100 for the shirts and paid cash. When I tried to return them the manager told me they smelled like "smoke" and she couldn't take them back. The shirts were all in the same bag, with the tages on them and I even had the original receipt however, she said there wasn't anything that she could do for me. I am eight months pregnant and do NOT smoke, and I explained this to her.

However, she said she couldn't do anything and gave me a card to go online and email the company. She told me that it probably wouldn't do any good though. Now, I'm stuck with shirts that I can't use, and I'm out $100 cash. I did everything per their policy, and still can't get my money back. All the clothes still had the tags on them. She was very rude to me to the point that I started crying in the store. This was very stressful for me, especially being eight months pregnant. I will never buy anything from them again. My mom is going to try to return them tomorrow before Christmas so I can get my money back before the holiday. I hate Abercrombie after this, and will never shop there again!

WE own a family business directly across the hall from Abercrobie in the Coastland Mall in Naples. They play the musice SO loud that we find it difficult to comunicate with our customers. Also the music sickens us and makes our employees very nervous. I hav been told that this is a problem all over the country so ther must be hundreds of retailers in the same situtation. This hurts our business, drives customer away and forces us to wear ear protection. It is potential dangerous since we handle sharp instruments.

I bought a $40 gift card on October 2nd for my daughters boyfriend. On Monday, October 19th he went to Abercrombie to use it and they told him there was nothing on it! I have my receipt, and called the manager. She would not do anything for me. I got the card back from the recipient and called the 800 number on the back to see the balance and it said there was a 0 balance and that there has been no activity on the card. When I called the manager to give her that information, she said that the number of the card that they had sold me was completely different. Evidently the associate that waited on me switch the card that she scanned and gave me one with nothing on it!! (It has only been two weeks since I purchased the card and that employee is no longer working there). After explaining all this to the manager she said there was nothing she could do and there was no customer service number that I could calll. The only thing she could give me was a web site. I have sent an email to that web site, and have heard nothing!! So I have had $40 stolen from me and they don't want to do anything for me. That should be illegal for Abercrombie not to have a customer service number so that customers can resolve problems.

On 10/03 I ordered $198 worth of clothing from abercrombiekids.com. On 10/07 I receive my order without a $19.90 cardigan. I call customer service and they tell me I have to wait for the shipping department to investigate before I can receive the item that was already paid for. No manager would get on the phone and speak to me. I was just about to order more items, I deleted everything in the cart. I will never order or buy from them again. There are too many other clothing stores for me to bother with this.

company, including the infamous Ruehl.

Being extremely upset, especially after learning many people share my
feelings via forums and internet blogs, I quote the following excerpt:
[...Ruehl Initiated Order Cancellation: Although it is rare that it would be
necessary for Ruehl to cancel an order...].
Concerning the above, I would like to inform you that Ruehl is highly
motivated when it comes to cancelling orders of unsuspected clients. Mass
order cancellations have occurred the past few months without the slightest
notification (orders #s: 69075, 68793, 68787, 68365, 68999, 72925, 73646,
73770 and 73779). Not to mention that

Ruehl_Orderservice@Ruehl.com never replied to my related enquiry.

Regarding the use of credit card, since all my orders have been unreasonably
cancelled by your company, I was infuriated to find out that "authorization
holds" remained in my account for 15 days for each order, whereas you define
3 to five business days!! Since I work in the bank sector, I know what that

means...

Ruehl policies concerning fraud are well respected. However, it seems that
Ruehl manipulates those policies in an attempt to size down the on-line
orders and considers that all customers are suspects or potential criminals.
22nd century management and marketing rules don't comply with that. If the
company wishes to restrict the shipping policies, maybe you should consider

excluding overseas orders once and for all.

competitive "edge" in a market that values concept.

forming a negative public image.

I purchased about 5 shirts that were on sale at Abercrombie and Fitch for my husband who was in Afghanistan. When he returned home two months later and tried them on, he did not like the way they fit so I tried to return them. The shirts had been kept in the bag, had tags on them and I had the receipt .The sales clerk told me he could only refund the amount they could resell the shirts for and not what I paid for them. The clerk and staff were rude to the poiint of bringing me to tears. I am now out $100 for stuff I cannot use and will NEVER be stepping foot in another Abercrombie again.

I went into Abercrombie & Fitch about two weeks ago to purchase a Cassia tote bag in navy floral, now mind you I had called ahead time before I went and asked the sales associate to please hold one for me and she said it was against store policy to hold the bag and she was very quick with me on the phone like she didnt want to deal with me. When I got to the store, I didnt get acknowledged by anyone and I walked right to the middle center of the store where the registers are where I asked an associate a question and she looked at me like I didnt belong ther and then the girl behind the register and asked her where the tote bags were because they had been taken off display and she said hold on I have to get it in the back. She ignored me for a minute bc apparently putting hangers in away was more important but she went to the back and brought me the bag.

Since I was there I decided to look in the clearance section and encountered her basically yelling at two young girls for trying to try some clothes on in the back dressing room and she actually stood there and watched them. I swear to god this store thinks that everyone who walks in there is a shoplifter its ridiculous and needs to stop!!

Well, I decided to try 3 sweatshirts on and finding someone to open a dressing room was okay but she counted the clothes I was bringing in and stared me up and down. While I was trying on one of the sweatshirts that you just pull over your head the security sensor fell off or had been tampered with already and fell onto the floor. I immediately took all of the clothes left the dressing room b/c I knew the other sweatshirts werent going to fit me anyway and had the courtesy to give the sweatshirt to the same associate who opened the dressing room for me with the sensor tag that had fallen off and explained to her what happened. She had the audacity to call a guy over on a walkie talkie and whispered something to him gave him the key to the dressing room door which he proceeded to check and they were both looking at me weird the whole time!! like I stole something. They are a very discriminative store and are very suspicious of people. Why I don't know?? Some company needs to go in and teach this store customer service, courtesy, and respect for others b/c so far I've only encountered one store in my life like that and it is MACYS!!!!

People, this is age discrimination to the fullest extent. I then told her that "I didn`t want to work here anyway because the place stinks" as I waved my hand across the front of my nose. Again, I have no interest in working for that company. I wanted to find out for myself what predidtory business practices they carry out on a daily basis.

People, you want to hurt this company? Don`t spend your money there and take your kids to J.C. Penney`s, Macy`s, American Eagle or, heck, the local K-Mart. Having your kids fit in with the "in crowd" and looking preppy and popular by shopping AF is not worth the shaddy customer service and business practices this company employs

$21.83. She begged for something from Abercrombie and I got it for her as a special treat. What a mistake! The entire sleeve on this T ripped out after the second washing.

I took it back to the Orland Park store today June 15 with the receipt and was told by cashier 557205 that I could replace it for an additional cost. What? I brought up the same exact T to replace the defective one and now was being asked to pay more for the same thing? The cashier said it was store policy. That is really sad, because the back of reciept says "If you are not satisfied with your purchase, and the merchandise is in its original condition, return it for an exchange or refund."

An exchange does not mean charge the customer more money. Shame on your "Store Policy". Poorly made clothing should always be replaced at no cost. When I questioned him, he was unwilling to replace this defective shirt a no charge so I told him to refund my money. Lost a sale, Lost a new customer and gave a web savvy consumer information to pass on across the web.

She told her to take it to the lost and found across the HUGE mall! According to the lost and found, the woman did come to their desk but only to tell them that she felt uncomfortable leaving the lost bag with the A&F store manager because she was "a teenager" and just wanted to report that she did indeed turn the bag in. Needless to say the bag and my money are gone!

What if someone loses their wallet or purse in one of their stores...and they try to turn it in to the managers or associates...they tell them to leave the store with the lost wallet and walk half way across the mall to turn it in? Why wouldn't she just take the bag from the woman and either bring it to the lost and found herself or call mall security? That is what she "was supposed to do" according to the store associates I spoke to.

So now I am out the $260 and the clothes and it could have been prevented if the manager just took the lost bag!! IS THERE ANYTHING YOU CAN DO TO HELP ME? Lost out on $260 and the clothes!

I will never shop there again. I have been trying to contact customer service and they will not return my emails. They have no phone number to contact and stores will not give out DM info to contact them. Horrible Service policy. Spread the word don't shop at there stores!

My 14 year old daughter purchased a pair of jeans for $62.77. She paid part of this purchase with a Master Card gift card and the remaining balance with cash. The store clerk asked her if she would like the Master Card gift card back because it now had a zero balance. My daughter said no and the clerk tossed it into the garbage.

The next day, my daughter returned the jeans. She wasn't interested in a store credit and the clerk insisted she provide the Master Card gift card. My daughter said the card was thrown out and offered her ATM (only) card. The clerk proceeded to give her a credit on this card, processing it as a Master Card. With this ATM card, she can not purchase items or receive credits, not to mention it has nothing to do with Master Card. This was confirmed by the issuing bank.

Now,after two and 1/2 months, many calls, letters, and e-mails, I still have no resolution. My last call a month ago, I was finally told I would receive a store credit in the mail. I have received nothing. Also, upon calling the customer service number I get a message saying that they no long receive phone calls because they can handle customers better via e-mail.

i went in to the store to buy cloths for my children and your asscoiate Tiana looked at me as if i was talking another language. then i ask if she could help me with the sizes she told me no Ms this is not my department im over on the other side . the attuitude she gave me was very poor and i wanna let abercrombie know i will be taking my business to hollister im very upset about this cause i am a very good customer i shop in that store all the time.

I purchased a track jacket in the A&F store for my husband on 2/4/2009, he tried it on and the jacket was a bit tight on him. So I put the jacket in my car and was planning to return it in my next trip to the mall. So on 2/19/2009 I went to the store to return the jacket. The store manager Jayson Arteza came by pointed at a stain inside of the jacket and said he could not let me return it.

Neither I nor my husband had noticed this stain until Jayson pointed it out since it was inside the jacket. I felt so insulted, I brought the jacket back the same condition as how I received it, why I can not return it all of a sudden? Jayson claimed that this jacket is damaged, but why did they sell it to me in the first place? Jayson was clearly indicating that we have worn the jacket, but nobody wore it, for god's sake, my husband only tried it on, that is like at most 2 or 3 minutes. I don't want to take the blame for something neither me nor my husband did. I can not omit the fact that I am an Asian. I felt so discriminated, and I will never buy from A&F any more.

I bought a jacket in December 08, it went on sale within 14 days. Therefore I went to get a price adjustment. On January 21, 2009, I changed my mind and decided to return the jacket, the store in Arcadia say that I can only get a store credit because I've already returned it once. I told them that it was a price adjustement and it was not a return. They say that it's their store policy that you can only return it once and the computer would not let them credit my credit card. There's no where on the receipt that indicate that you can't return after a price adjustment had been made.

I asked the cashier for her name and she told me that it's a privacy issue and store policy that she can't give me her name. Her manager was there and he did say anything. She gave me this attitude that she didn't want to deal with me anymore and referred me to her manager. The receipt that I've got for the returned item for a store credit did not have the card # on there, therefore I asked for proof of the amount indicated on the card and they say they can't provide me a copy.

This is not a customer friendly company. I was forced to spend my money at the store that I won't ever buy anymore. The cashier and manager does not value their customer.

I was shopping with my 10 year old son at Abercrombie and Fitch. I picked out 4 fleece sweatshirts. The salesperson, Michael, asked if I needed a dressing room. I said I was ready. He asked me to hand the items to him. He counted each item then opened the dressing room. My son and I started to go into the room and he said that my son could not come in with me and that he would have to wait outside. I told him we shopped here many times before and he's always been allowed to be in the dressing room. He said that was store policy and that my son could wait outside the door and he would keep an eye on him. I went into the dressing room but felt uncomfortable leaving my son outside in the store under the supervision of someone I did not know. I picked up the items, opened the door and handed them to the salesperson. I said I did not want to try on the items or buy anything there because of their policy. He had his manager standing outside and she reiterated that that is their store policy according to their interpretation. My son and I left the store.

I am concerned about the interpretation of this policy by staff. Child abduction is a real problem. I am a 53 yr old parent and grandparent, a retired government employee. It is not worth trying on clothes in a store where my child cannot accompany me and I have to worry about the safety of my child in a public place. I think this store needs to rethink this policy. I am sure there are other parents who shop with their children. I feel also that they are showing partiality to the childless adult shopper by this policy and that it is unfair for shppers with children. If I had a child in a stroller would I have to the leave him/her outside the dressing room too.

I work in a kiosk next to Abercombie and Fitch. They play music so loud that I can't hear my customers. They also spray perfume in the air every half hour. They have no regard or consideration for the comfort or safety of others. Its bad enough to have to listen to their music but what if someone with asthma or allergies would like to visit the mall? I hope that no one gets ill from them.

I have had a constant sore throat for three weeks. gets better when I am away from the store.

I purchased a 60$ polo shirt in august and wore it twice and noticed holes in it around the back collar and towards the bottom. So It sat in my car for two months and then next time i went to the mall I brought it back expecting I would be able to exchange it for a different one. NOPE! They said it had been too long since the purchase date and insinuated that I had probably put the holes in the shirt. I know now that the holes were probably caused by the security sensors as I've found several complaints online about this same problem. I argued wtih the manager and she gave me a card with a 1 800 number and they said that the manger makes the calls. I will never shop at any A&F again.

Out of 60 Bux.

My mum and dad brought me back two Ambercrombie and Fitch t-shirts from NY store in February. One of the t-shirts is now full of holes. I think there must be a fault in the material as I have a few other t-shirts which were brought back from America which are ok and they are a few years old.

I purchased a shirt for $49.50. When I returned it, Matt the manager of the Southcoast Plaza, Costa Mesa store, refused to give me $49.50, and only gave me $28.90 for my shirt, eventhough the shirt was NOT on sale, and ALL THE SHIRTS EXACTLY LIKE MINE were tagged for $49.50. Matt was verbally abusive. When I phoned their 888 complaint line, the rude witch told me they will not over-ride their manager's decision, even if the manager is wrong.

lost $20.60.

I received authorization to return 2 shirts that I received as a gift. I have USPS Insurance and Delivery Receipt documents. They refuse to refund my $170.00

My daughter (16 yrs old) tried to place an online order using her American Express gift card on 4/9/08. She was told the card was declined, so she cancelled the order and contacted A.E. She was told by A.E. that Abercrombie did in fact take the money. She waited to see if the order arrived even though she cancelled it. It did not.

Upon contacting Abercrombie again they said she would be reimbursed the $47 in 10 days. It has been 16 days - she still does not have her money and she is now getting the run around by both Abercrombie & A.E. She has been trying to handle this for hours on the phone. It is disgusting that she has been taken advantage of for so long.

My mother purchased Abercrombie & Fitch perfume for my sister for Christmas. She didn't like the smell of the perfume that was given to her so she drove from Paradise, Utah to Salt Lake City which is about 90 miles, to exchange the perfume with another one that she does like. We went inside the store what she liked. We took it to the register to do the exchange. The clerk said they do not return or exchange fragrance, but we could speak to the manager. He told us the same thing. We asked him for the reason why, and he said that they decided as managers to stop exchanges and returns of all fragrances. We all were pretty shocked and asked for the complaints department, and he gave us a card with a # on it. I asked him if I could use his phone, and he said no. So I called on my cell phone.

I spoke with the customer service lady; she stated that she was confused on why we were calling her. She suggested that we come back at a later time and speak to someone else or go shop at a different Abercrombie store. I asked the customer service rep if it mentions anything in there return policy about not being able to return perfume. The rep said no. The rep then asked to speak to the Manager of the store so we went looking for him, but he hid in the back room of the store and sent out an assistant manager. She told us that in the policy it says indirectly that she can refuse exchanges. I read the policy online and on my receipt, and from my understanding of it I can return any item that I'm unsatisfied with as long as it is in its original form. Furthermore, it says nothing about excluding frangrances for return or exchanges. The assistant manager was not helpful and very rude. We will no longer be Abercrombie & Fitch customers!

I took my daughter there on 12/27/07 to spend all the gift certificates she requested for Christmas for the clothes she wanted from Abercrombie, an over-priced line of clothes that has young people mesmerized by the brand name. We spent almost two hours shopping in the store selecting matching items that she liked. The rack with this item only had small and medium sizes; the young man helping us looked all over the store for a large size. As he was looking, my son who was with us found a large on a mannequin in the center of the store; we asked for that one, and he said it was store policy not to take anything off displays, although as he checked the size of that one it practically fell off, only being held on with two straight pins. My son went to the counter and asked the manager on duty who was working a register, and she told him we couldn't have the one off the mannequin. I could understand if it had to be completely undressed--but a jacket which could have been replaced in less than 30 seconds and not available for sale is inexcusable.

Frustrated and angry, we replaced several items, only bought a couple items, cashed out and left the store. We went down the mall and spent the rest of our money with another retailer. To make matters worse my wife took her back to the mall to finish shopping two days later, and the jacket was gone and replaced with another one. We will NEVER by another Abercrombie item again, and I will BAD MOUTH the company every chance I get........count on it! What a ridiculous policy for a clothing retailer. I build custom homes for a living, and if I told my customers "Sorry you cant have that," I'd be out of business quick. What happened to customer service, where sales are their livelihood?

I live in both the USA and London in the United Kingdom.After picking items on Abercrombie's USA website, while in the USA I phoned the USA phone number on the website to order several items. I was quoted prices for these items in dollars the same as the website prices. I paid with an American dollar based visa that has my London billing address attached to it but the items were purchased in America and shipped to my American address. AT NO POINT DID ANYONE TELL ME I WOULD BE CHARGED BY THE UK BRANCH OF THE COMPANY NOR THAT I WOULD BE CHARGED THE UK PRICES WHICH ARE DOUBLE NOR DID THEY QUOTE ME IN BRITISH POUNDS!

I purchased the items while in the USA as I know they charge double the price in the UK. When I recieved my visa bill The charge was stated to be a UK not a USA charge and it was double the price I had been told and was in pounds! When I phoned the company they said it was because I had used a card with a UK billing address. Had I been told this when making the order I could have used a USA card I have associated with my USA billing address or better yet gone to the store right in my town and paid with the same card and I would have been charged the USA prices and been charged in dollars.

Instead of a $400.00+ bill I havended up with a $800.00+ bill. Don't they have the resposibilty to inform me I will be charged in pounds at different prices? After spending the past 17 years living in both countries this is the first time I have ever seen a company try and pull something like this.You would normally only expect to see a British pounds charge if I was using a UK based pound Serling card in the USA! And even then if I had used it in the store I still would have paid USA prices which are half the UK prices. I put in a formal complaint to the company and been told only they will review it.

What they should do is refund the charge and allow me to use my USA card that has a USA billing address and charg me exactly what I should have been charged: the usa dollar prices for the items in dollars.

The cost has been double what it should have been as the pricing structure here is twice that of the USA for the exact same item It has cost me an extra $400+ dollars

I was in town for business and decided to pick up something for my kids at he Walt Whitman Mall when I saw the ABERCROMBIE & FITCH store.. my kids love this store so I browsed around for about 45 minutes..deciding on what to get them. I had a handful of items when I saw some hoodies on sale. I was looking for A small and large size in different colors for my boys when I saw that some had 2 prices on the tag of 39.95 and 49.95 ...So I asked the young lady on the floor which one was the right price she said it would be the lower price of 39.95 (which I figured was the right price too but I just wanted to make sure.)

When I went to purchase my items the young sales lady saids that the price was wrong and the hoodies were really 49.95..I mentioned to her that I had already checked with the floor person and she had quote the lower price too? and she said No she's wrong it rings up as 49.95 so that the price I asked her then why were they marked incorrectly..as I had seen several hoodies with two prices on them and that it was misleading and she said because everyone know that the real price is what the cash register rings up...

I then asked to see a manager because I told her they should be honoring the lower price. A young man came in and asked her what the problem was but did not look my way. She then told him I'm tring to explain to this lady that the prices on the hoodies are wrong but she doesn't seem to understand. I then stated that I did understand the register was bringing up a different price my question was why were they not honoring the the lower tagged price as I thought it was misleading and the young sales lady on the floor had also confirmed I would be charged the lower ticketed price and then he simply told me the young lady on the floor did not know what she was talking about and that the price on the hoddies had gone up and they had not had a chance in changing the tags. Then he simply said he COULD give me the lower price but he was not going to!!!!

I honestly did not know what to say..I was so shocked I placed all my other clothing items on the table and said then I said I then dont want to purchase anything out of your store either and walked out. My only regret is that I did not get the Managers name. What ever happened to valuing customers and jump through flaming hoops to keep them happy. Apparently not a ABERCROMBIE & FITCH!!!

NO DAMAGE WAS DONE JUST MORALLY LET DOWN ... what happened to valuing customers and jump through flaming hoops to keep them happy. Apparently not a ABERCROMBIE & FITCH!!!

What a nightmarish experience at this location. We had guests from Spain, they bought $300.00 worth of merchandise from this store in Potomac Mills, Woodbridge VA. They were told they could buy only 2 pairs of Capri pants ($9.99 each). They wanted to buy 3. There was a pair of Jeans (Clearance) $19.99 with the Logo removed and the cashier purposely rang up $39.99 claiming they routinely did that when there are no tags (the highest price pair of jeans is $39.99 at this outlet location). No apologies for the incident or responsibility for their actions in attempting to bait us into paying double the price for the jeans.

We called their toll free # and spoke to Amy on 3/16/07. She said the store staff had wide latitude as to how to treat their customers - suggesting that the employees could treat us however they wished. On exiting the store the alarm went off. A lady checked the bags and removed the sensor which had not been removed due to sloppiness and checked the receipt also. They must have known we paid, yet they insisted on checking the receipts - how ridiculous, all the surrounding employees had been near us the whole time at that counter - approximately 5-6 of them!

I and my relatives will never visit their stores again. What arrogance!

My three sons ( age 17, 14, 13) were given gifts for the holidays. Two were the incorrect sizes. I went to the Walt Whitman Mall location for an even exchange for the correct sizes. Due to the fact that the items were gifts and I did not have a gift receipt nor the original receipt, I was asked to pay about $12.00 per item for the even exchange - same shirts, different sizes.

When asked to speak with the Store Manager, he stated that this was the Corporate Policy and that's it.

So now I have two shirts which retail for $49.95 in the wrong sizes that I can not exchange with a fair return or exchange policy....PLEASE HELP!

I was offered a credit of $34.95 for each item and in order to exchange to the correct size, I was requested to pay an additional $12.00 per item.

The cahsier removed the belt and informed me that even though there was no seperate tag on the belt, the belt did not come with the pants. I felt that this was a case of false advertising. In my opinion, Abercrombie & Fitch are the biggest culprit of false advertising and are able to do this on a continuous basis. The manager and the cashier were very rude.

I always feel uncomfortable when I walk into an Abercrombie and Fitch. So, I stopped going in there. I have never experienced good customer service, and even overheard an employee talking about a customers appearance in a negative way. Shame on you for hiring such tasteless employees! Now I recently started to try Hollister, their sister company. Not only are the lights to low and the music to loud, but the same rude employees work there. They never ask you if you need help, they just ignore you. I have never seen anyone in there who goes on their lunchbreaks to eat an entire meal. They would probably vomit. But whatever keeps you fitting into those small fitting clothes right??

It's not even fun to walk in there anymore, I always wonder how I will be treated. Shame on Hollister, Shame on Abercrombie for creating a company who promotes racism, anorexia and discriminates against dogs. Who are you going to anger next? Maybe the elderly, disabled or members of the armed forces??

Sometimes I wonder if Hollister is a clothing store by day, and a DISCO BAR by night. They need to make up all the money they lost because of their bad marketing campaigns. HAHAHA

My daughter purchased a jacket that was a little over $200.00 a couple of weeks ago. It had not been cold enough to wear it until this weekend. When she put it on, I know noticed a hole cut in the back of the jacket. It was not a tear or rip but a cut that looked to have been made by a box cutter or knife. She went to the store to exchange it for another jacket. Not to get money back, but to get another jacket. The store manager said she had to have the receipt.

I called and talked to the manager and was informed that he had to have a transaction number to do the exchange and could only get that from the receipt. I then called the A&F customer service number and was assisted by very helpful people and was able to get the transaction number for the manager to do the exchange.

I called the manager to give him this information and sent my daughter back to the store to get her new jacket. When she arrived the manager informed her that the information was not what he needed after all. My daughter called and told me they still wouldn't exchange her jacket. I then spoke with the manager again where he informed me that the people and the A&F customer service facility had given me the wrong information and that he could not and would not do anything without a receipt. This was obviously a cut that was in the jacket when it was purchased. The jacket is stark white and has not been worn. I called the customer service facility after speaking to the manager the last and was told that they were sorry for the incidence but could not make the manager exchange the merchandise, as manager it was his personal call.

I spend a lot money in this particular store. The customer service department did not have any problem helping me resolve this matter. I don't if this particular manager was having a bad day, is just a natural born jerk, or a kid with a smart mouth but I don't see how exchanging a damaged item for the exact same item should such a big deal. This Abercrombie & Fitch is the only A&F store in Little Rock, Arkansas, so it would have been obviously that it came from there even before I contacted customer service.

I was looking at your website and I saw something that was quite offending. I saw your T-Shirts that said Run Katie Run and What is Scientology? Really... How do you know that Katie needs to run? I have many friends who are married to men or women whose age difference is more than sixteen years. My parents are twenty years apart. I have also seen other racial and religious racsism previously in this store.

This crosses the line however, Scientologists all over the U.S. are planning to boycott this store, as am I. Some of them are excellent customers of yours.

As for the shirt about Scientology, have you ever walked into a church of Scientology and gotten introductory services? Have you ever taken any courses and after gaining personal experience then decided you don't like it, well if you have than that is just fine. If not you should try it, the community of Scientologists is quite friendly and would be more than happy to welcome you to the church.

Don't make a judgement until you have first hand data.

You have lost thousands of dollars by making these signs as we are boycotting the company and all its stores.

My friend and I entered the abercrombie store where we were stared down by the employees and snubbed. Unfortunately I I like the clothing that the company has to offer, so I put myself through the horror of dealing with the worst people ever to buy clothing. As I walked in, with the absolutely intent to buy everything I liked (which is a considerable amount of money since everything is so over-priced), I was repeatedly snubbed and turned away from for no apparent reason.

Now I have heard many times that employees from most stores in malls will not offer to help people who come in looking rather unkempt and shabby, but this is ridiculous! In no way is this behavior justified for ANY reason. I am under the impression that when I am shopping at a store, I should be helped and at least acknowledged for being in the store.

Anyway, I stand by the doorway to the changing rooms and one of the female employees walked past us while looking at us, went to a different part of the store, turned around and walked right past us again. She proceeded to go back behind the check-out counter even though there were two other male employees already there. Her services obviously weren't needed. My friend finally had enough so she walked over and politely asked if she could have a room. One of the male employees snatches his keys off the counter and walks towards the changing rooms as if we were only there to waste his time. After having unlocked the door, he throws it open and never looks at us once.

At this point in time I am outraged and decide not to buy ANYTHING. I take all of the clothes off their hangers and throw them on the bench so that the RUDE employees will actually EARN their money by re-hanging and putting up everything that I had. Every experience that I have had at abercrombie have been nightmarish to say the least but this was the last straw. Please try to get ahold of the district manager of the Alabama area or something because it's outrageous and I'm sure I'm not the only one that feels this way.