Company Response Guide

If consumer comments about your company appear on our site, we urge you to respond. Most customer complaints boil down to a feeling by consumers that they have been ignored and that their business is not appreciated. A timely explanation and an honest effort to resolve the complaint is the most effective response.

We offer three different ways to respond to consumer complaints and comments on our site:

1. ConsumerAffairs.com Reputation Management

This is a premium service for medium to large businesses and brands, enabling them to respond "one-on-one" directly to consumers; subscribers may also post their responses on our site. Additionally, subscribers to reputation management are able to display the ConsumerAffairs Trust Seal on the top of their page on ConsumerAffairs.com. For more information, click here.

2. The ConsumerAffairs.com Accredited Business Program

This is a premium service for local and small businesses that enables companies to display the ConsumerAffairs Trust Seal on their website and marketing materials.

The Accredited Business Program is designed for local and small businesses that do not currently have a page for their business on ConsumerAffairs.com.

Businesses must respond to consumers, which they can do through our managed process. For more information, click here.

3. The complaint form

ConsumerAffairs.com welcomes companies to use our consumer comment form to post a "one-to-many" response to the users of our website. This is a free service and responses will be posted once they are reviewed by our moderators. Please do not use the customer's last name or other personal information that you may have.

For other general questions, please see the FAQ for more information.