Complain about a product or service

Home Depot Recalls SMC Oscillating Fans

June 10, 2004
Home Depot is recalling about 2.2 million “SMC” brand oscillating floor fans. The electric power cord can be damaged by the oscillation motion of the fan. The damage to the cord can result in a short circuit and possible ignition of the plastic case, posing a fire hazard.

CPSC is aware of 31 incidents in which the cord on these fans was damaged, which resulted in smoke and fires. At least nine of these incidents resulted in substantial property damage.

The recall includes 18-inch, pedestal floor fans with model number SR-18 or SP-18. The model number is on the back of the fan beside the on/off button. All of the recalled fans are white with the brand name, “SMC,” written on the face plate of the front grill. The Home Depot sold these fans from January 1997 through October 2001 for about $20. The recalled fans also were sold at other retailers, some of which have gone out of business.

Consumers should stop using the recalled fans immediately and either return them to the Home Depot for a store credit, or contact SMC Marketing Corp. for instructions on receiving a refund. The Home Depot will accept all recalled fans.

For information on receiving a refund, consumers should contact SMC Marketing Corp. toll-free at (800) 527-3675 between 9 a.m. and 5 p.m. CT Monday through Friday. For more information about store returns, consumers can call Home Depot toll-free at (800) 553-3199 between 9 a.m. and 5 p.m. ET Monday through Friday. Recall information also is available at the Home Depot’s Web site: www.homedepot.com.

The Home Depot is a major retailer and importer of these fans. The fans were supplied by Shell Electric Manufacturing (China) Co. Ltd. SMC Marketing Corp. represents Shell Electric Manufacturing (China) Co. Ltd. in the United States.

The recall is being conducted in cooperation with the U.S. Consumer Product Safety Commission (CPSC).

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top