Complain about a product or service

Thane Recalls H2O Steam Mop

July 16, 2009
Thane International is recalling about 580,000 H20 mop steam cleaners. The power cord can unexpectedly wear down and expose the wiring, posing a shock and burn hazard to consumers.

Thane has received 10 reports of incidents involving shock injuries and eight reports of incidents involving burn injuries.

The H2O Mop is an electrically-powered appliance for cleaning a variety of floor surfaces that uses microfiber or disposable cloths on a cleaning head through which steam is dispersed. H2O Mops are white with a purple water tank with the "H20" and "M" symbol printed on the top of the cleaning head. The model numbers of affected units are 808.092 and OEM-TV-001. This recall only includes H2O Mops with the following reference numbers printed on the label on the back of the product: 200709198 to 200803148 or H20M1000 to M-H20M1198.

The mops, made in China, were sold directly to consumers by Thane through television infomercials; on the Web at www.thane.com; by QVC, through its televised shopping program; and by retailers nationwide from June 2007 through December 2008 for about $100.

Consumers should immediately stop using recalled steam cleaners and contact Thane to receive a free repair kit. Thane is sending repair kits to all consumers who purchased recalled units directly from Thane.

For additional information, contact Thane anytime at (800) 485-0017 or visit the firm's Web site at www.h2omopservice.com.

The recall is being conducted in cooperation with the U.S. Consumer Product Safety Commission (CPSC).

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top