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Honeywell Recalls Vista Security System Control Panels

April 7, 2009
Honeywell International is recalling about 7,000 control panels for Vista residential security systems because the "panic" feature can fail.

Security systems programmed with a wireless silent panic feature can fail to operate properly the first time the panic button is pressed on the remote transmitter. If the panic button is pressed only once, this can unexpectedly leave residents without a triggered alarm during an emergency.

This recall involves the following models of the “Vista Residential” series control panels: Vista-21iP, Vista-21iPSIA, FA168C-GP, 320P1, GAV20P, Vista 15P, and Vist-20pSIA. Only panels with certain date codes are subject to the recall. The control panel is the main portion of the security system (not the keypad) typically located in an inconspicuous place in the home such as the basement, garage or closet.

The systems, made in Mexico, were sold by security and alarm dealers nationwide from October 2007 through January 2009 for between $35 and $115.

Honeywell International is contacting dealers directly and is providing free replacement software to consumers.

For additional information, contact Honeywell at (800) 645-7492 between 8 a.m. and 9 p.m. ET Monday through Friday, or visit the firm’s Web site at www.security.honeywell.com.

The recall is being conducted in cooperation with the U.S. Consumer Product Safety Commission (CPSC).

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