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GN Wireless Headset Batteries Recalled

October 14, 2008   
GN Netcom is recalling about 525,000 GN9120 wireless headsets. An internal short circuit can cause the lithium-ion polymer batteries to overheat, posing a fire hazard. Besides the U.S. recall, another 675,000 headsets were sold outside the U.S.

GN Netcom has received 10 reports of incidents involving overheating, including three reports of open flames and property damage to furniture on which the headsets were resting. An additional 37 reports of overheating, three reports of open flames and one report of second degree burns, requiring medical attention, was received outside the U.S.

This recall involves GN9120 wireless headsets with ATL lithium-ion polymer batteries. The headsets are intended primarily for professional use in offices and call centers. The product is sold with three components: a base station, headset and power adapter. "GN Netcom" or "GN9120" is printed on the base station and headset. The affected batteries have part number 603028 and have a white plastic enclosure. The batteries are labeled "Made by ATL (Amperex Technology Ltd.)" and "(ATL P/N 603028)." Batteries sold as a replacement part are labeled "GN9120 battery replacement kit."

The headsets were sold by GN Netcom, authorized distributors and resellers nationwide from January 2005 through September 2008 for between $150 and $350 as part of the GN9120 headset and about $20 as a replacement part. They were made in China.

Consumers should immediately stop using and unplug the recalled headsets. Consumers should contact GN Netcom to receive a replacement battery.

For additional information, contact GN Netcom at (877) 803-6467 between 9 a.m. and 6 p.m. Monday through Friday ET, or visit the firm’s Web site at www.jabra.com.

The recall is being conducted in cooperation with the U.S. Consumer Product Safety Commission (CPSC).

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