Complain about a product or service

"Contact" Water Coolers Recalled

January 23, 2007
DS Waters of America Inc. is recalling its "Contact" water coolers. A water leak inside the water cooler can create an electrical arc, posing a fire hazard.

DS Waters has received 20 reports of the water cooler making either a crackling noise or catching on fire, including five reports of property damage. No injuries have been reported.

The recall involves the Contact Hot and Cold Water Coolers with serial numbers beginning with the letter "J" and followed by nine digits. The serial number is located on the lower right-hand side of the serial plate. The model name -- "Contact" -- is written on the right-hand side of the serial plate.

DS Waters distributed the recalled Contact Hot and Cold Water Coolers through direct sales nationwide from April 2004 to August 2006 for about $220.

Consumers should stop using the recalled water coolers, unplug them and call DS Waters for a replacement water cooler at no additional cost.

Consumer Contact: For more information, call DS Waters at (800) 480-1434 anytime, or visit the firm"s Web site at www.water.com/ContactRecall.

The recall is being conducted in cooperation with the U.S. Consumer Product Safety Commission (CPSC).

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Back to the top