Lifelock

Rebecca of Sunnyvale, CA June 3, 2009

I called Experian to find out why they had my name wrong, again. I had corrected my name three times previously and their records kept reverting to the incorrect name every three months. After much haggling and demanding to talk to managers, a manager at Experian told me that the incorrect name was coming from security alerts. The only company placing security alerts on my behalf is LifeLock.

So I called LifeLock and asked if they could track down the problem. They told me that they had my correct name and that it must be Experian's problem. I recounted my history with Experian, that they had attempted to correct the problem three times, and that they had narrowed the problem to the security alerts. In addition, the reversion every three months pointed to LifeLock.

I am awaiting a call from the manager's manager, but I'm not optimistic. I'll probably just get more denials. It looks like canceling my LifeLock account is the only way to get my name corrections with the credit bureaus to stick.

Rebecca of Sunnyvale, CA June 3, 2009

I called Experian to find out why they had my name wrong, again. I had corrected my name three times previously and their records kept reverting to the incorrect name every three months. After much haggling and demanding to talk to managers, a manager at Experian told me that the incorrect name was coming from security alerts. The only company placing security alerts on my behalf is LifeLock. So I called LifeLock and asked if they could track down the problem. They told me that they had my correct name and that it must be Experian's problem. I recounted my history with Experian, that they had attempted to correct the problem three times, and that they had narrowed the problem to the security alerts. In addition, the reversion every three months pointed to LifeLock. I am awaiting a call from the manager's manager, but I'm not optimistic. I'll probably just get more denials. It looks like canceling my LifeLock account is the only way to get my name corrections with the credit bureaus to stick.

Dontpublish of Jacksonville, DE January 22, 2009

T. Davis is defrauding customers. I suggest we contact the Better business bureau. This is not a service for mindful consumers, it is a service for the lowest form of humanity.

Punitive damages amount in several hundred thousand dollars. Compensatory damages will be sought later.

Charles of Enfield, NH August 6, 2008

As a result of the fraud alerts placed with the 3 credit reporting companies I need to jump through hoops to open new savings accounts, make some credit card purchases etc. I have complained to Lifelock and they reply that they have no control over other companies security policy.

I understand this but the source of the problem is the alerts Lifelock sends out every 3 months make our financial dealings a pain..just today my wife tried to open 2 new eTrade savings accounts and eTrade will not do so until we send copies of our drivers licenses and S.S Card... last week we tried to set up an account with ING and ran into the same problem.. Dell held an order for a laptop because there was a credit problem requiring a 20 question quiz by Capital One .. I have requested Lifelock remove the Fraud Alerts and when they confirm that this has been done, to cancel our account and refund any balance..

I am not sure if they will do this... But if I had known that the Lifelock service consisted of renewing fraud alerts every 3 months and the consequences of doing so on conducting my financial affairs I would have not subscribed

No damage except for frustration.. It's almost that the service works, but people need to understand that before Lifelock, our credit reports were fine... highest rating, and with Lifelock, it's like we're trying to steal our own identy every time we make a major purchase or open up a new account

Kathleen of Antelope, CA June 6, 2008

In March of 2008 my purse including my wallet and my entire identity was stolen out of my car. Within 30 minutes of the burglary, I contacted Life Lock who assured me that they would take care of issuing Fraud alerts on my SS# on my behalf with the 3 major credit agencies. This DID NOT happen and I eventually had to issue the fraud alerts myself. It is apparent that my identity has been sold as there are over 45 credit cards applied for and / or opened.

Until I finally got in contact with Life Lock to find out why I was getting calls regarding accounts I had not applied for, which was over 2 weeks after Life Lock was suppose to have issued fraud alerts, I thought I was protected. They informed me that there had been a computer glitch. Due to their glitch, credit cards are still being applied for and approved. I may have to change my SS# due to their negligence!

I have lost time from work and lost wages attempting to take care of all the calls and now bills from creditors that I did not charge at or apply for. I have incured lost wages, lost sleep and spent many hours attempting to reslove issues prior to finally getting ahold of Life Lock, who has now after the fact, hired a legal aid to take care of this. I believe that Life Lock is Negligent in their dealings regarding my identiy theft. I shutter every day when I open the mail box to see where my name has been used again, for another line of credit or credit card!

Lewis of Yuma, AZ May 13, 2008

I have been with life lock for 6months. I have not received all of the benefits as promised. I even just recently purchased a new vehicle, and was never contacted by a credit bureau with supposedly having fraud alerts and still have not received a a credit report from one of the bureau's. Please put me in contact with one of the attorney's handling the complaints. Thank you.

Failed to provide advertised and paid for services.

Miriam of Vinton, VA April 7, 2008

I signed on after seeing on the Montel Williams show in Dec - Now in review of all - requested to cancel 3x - emails and 2x tele calls that were on hold 5-8 minutes, so I hung up and emailed again - Stated I would write to the AG if needed then see the class-actions - Please put me in touch w/one not for a monetary recovery, but to see if this also happening to other Senior Citizens - They pull the fee this month after my notices to cancel - will jerk on their chain via the AG office.

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