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Lifelock |
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Rebecca of Sunnyvale, CA June 3, 2009 I called Experian to find out why they had my name wrong, again. I had corrected my name three times previously and their records kept reverting to the incorrect name every three months. After much haggling and demanding to talk to managers, a manager at Experian told me that the incorrect name was coming from security alerts. The only company placing security alerts on my behalf is LifeLock. So I called LifeLock and asked if they could track down the problem. They told me that they had my correct name and that it must be Experian's problem. I recounted my history with Experian, that they had attempted to correct the problem three times, and that they had narrowed the problem to the security alerts. In addition, the reversion every three months pointed to LifeLock. I am awaiting a call from the manager's manager, but I'm not optimistic. I'll probably just get more denials. It looks like canceling my LifeLock account is the only way to get my name corrections with the credit bureaus to stick. Rebecca of Sunnyvale, CA June 3, 2009 I called Experian to find out why they had my name wrong, again. I had corrected my name three times previously and their records kept reverting to the incorrect name every three months. After much haggling and demanding to talk to managers, a manager at Experian told me that the incorrect name was coming from security alerts. The only company placing security alerts on my behalf is LifeLock. So I called LifeLock and asked if they could track down the problem. They told me that they had my correct name and that it must be Experian's problem. I recounted my history with Experian, that they had attempted to correct the problem three times, and that they had narrowed the problem to the security alerts. In addition, the reversion every three months pointed to LifeLock. I am awaiting a call from the manager's manager, but I'm not optimistic. I'll probably just get more denials. It looks like canceling my LifeLock account is the only way to get my name corrections with the credit bureaus to stick. Dontpublish of Jacksonville, DE January 22, 2009
Charles of Enfield, NH August 6, 2008
I understand this but the source of the problem is the alerts Lifelock sends out every 3 months make our financial dealings a pain..just today my wife tried to open 2 new eTrade savings accounts and eTrade will not do so until we send copies of our drivers licenses and S.S Card... last week we tried to set up an account with ING and ran into the same problem.. Dell held an order for a laptop because there was a credit problem requiring a 20 question quiz by Capital One .. I have requested Lifelock remove the Fraud Alerts and when they confirm that this has been done, to cancel our account and refund any balance.. I am not sure if they will do this... But if I had known that the Lifelock service consisted of renewing fraud alerts every 3 months and the consequences of doing so on conducting my financial affairs I would have not subscribed Kathleen of Antelope, CA June 6, 2008
Lewis of Yuma, AZ May 13, 2008
Miriam of Vinton, VA April 7, 2008
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