Lifelock

LifeLock requires the customer to enroll in automatic renewal, or the customer is required to remember his/her own renewal date. If you fail to remember your renewal date, you lose your coverage. They promise to send an email notification prior to automatic renewal so that you know the rather large chunk of money is going to be taken out of your account.

However, they had a "technical" problem and the email notification wasn't sent. But my bank account was hit for the money anyway. This caused an overdraft problem. Not a biggie, because I had the money in a different account in the bank, the the transfer fee was only $2.00. I wonder how many customers were hit with much larger overdraft fees because of LifeLock's **?

I am writing this memorandum requesting assistance because my personal information has been compromised by an employee that works for Honeywell Technology Solutions, Inc. (HTSI). I have made several attempts to get this situation which involves the violation of my name and Social Security Number taken care of but have yet to be successful. I have attached a copy of the email traffic that contains my personal information along as the initial sender of the email. I have talked with Mr. James M. the Operations Manager (OM) for Honeywell Technology Solutions, Inc. at Fort Campbell, KY 42223, who was the originator of the email in September 2009. I was told by him that it was taken care of and not to worry about it, but if I was still concerned then I need to get LifeLock.

Then I saw this same email with some additional information on it in November 2009, sent by Mr. Jeffrey A. M., a Master Supply Technician (MST) that works for Honeywell Technology Solutions, Inc. at Fort Campbell, KY 42223. My information was still on that email and forwarded to other employees. I was having a conversation with another employee that received a copy of that same email, which would like to be left nameless, and they asked me if I had taken care of that email traffic which had my personal information of it.

This happened the on March 26, 2010. I then decided the next week that I would send Mr. Marty J. the Assistant Program Manager (APM) an email requesting his assistance in rectify this issue that is of great concern to me: that my personal information is out there for anyone to use. He sent me an email back saying that he would look into it and requested a copy of the email. As you can see he was one of the recipients that was forwarded a copy of the email already. I talked with Mr. J. the next day and asked him how was this issue going to be resolved and he basically told me to get LifeLock or some type of theft security plan for my protection.

With the percentages of identity theft increasing and the problems that come along with it, I am really concerned about my information being out there. Please help me to get this situation taken care of as soon as possible. I would appreciate any assistance that you can give me.

I called Experian to find out why they had my name wrong, again. I had corrected my name three times previously and their records kept reverting to the incorrect name every three months. After much haggling and demanding to talk to managers, a manager at Experian told me that the incorrect name was coming from security alerts. The only company placing security alerts on my behalf is LifeLock.

So I called LifeLock and asked if they could track down the problem. They told me that they had my correct name and that it must be Experian's problem. I recounted my history with Experian, that they had attempted to correct the problem three times, and that they had narrowed the problem to the security alerts. In addition, the reversion every three months pointed to LifeLock.

I am awaiting a call from the manager's manager, but I'm not optimistic. I'll probably just get more denials. It looks like canceling my LifeLock account is the only way to get my name corrections with the credit bureaus to stick.

I called Experian to find out why they had my name wrong, again. I had corrected my name three times previously and their records kept reverting to the incorrect name every three months. After much haggling and demanding to talk to managers, a manager at Experian told me that the incorrect name was coming from security alerts. The only company placing security alerts on my behalf is LifeLock.

So I called LifeLock and asked if they could track down the problem. They told me that they had my correct name and that it must be Experian's problem. I recounted my history with Experian, that they had attempted to correct the problem three times, and that they had narrowed the problem to the security alerts. In addition, the reversion every three months pointed to LifeLock.

I am awaiting a call from the manager's manager, but I'm not optimistic. I'll probably just get more denials. It looks like canceling my LifeLock account is the only way to get my name corrections with the credit bureaus to stick.

A charge for $99 appeared on my credit card for Lifelock. I've never signed up with them, nor have I ever authorized my credit card to give them anything. My credit card is still investigating how they got my card number.

I was concerned that someone had actually stolen my identity and opened up one of these accounts using my name, but I monitor my credit report and so far, so good.

T. Davis is defrauding customers. I suggest we contact the Better business bureau. This is not a service for mindful consumers, it is a service for the lowest form of humanity.

Punitive damages amount in several hundred thousand dollars. Compensatory damages will be sought later.

As a result of the fraud alerts placed with the 3 credit reporting companies I need to jump through hoops to open new savings accounts, make some credit card purchases etc. I have complained to Lifelock and they reply that they have no control over other companies security policy.

I understand this but the source of the problem is the alerts Lifelock sends out every 3 months make our financial dealings a pain..just today my wife tried to open 2 new eTrade savings accounts and eTrade will not do so until we send copies of our drivers licenses and S.S Card... last week we tried to set up an account with ING and ran into the same problem.. Dell held an order for a laptop because there was a credit problem requiring a 20 question quiz by Capital One .. I have requested Lifelock remove the Fraud Alerts and when they confirm that this has been done, to cancel our account and refund any balance..

I am not sure if they will do this... But if I had known that the Lifelock service consisted of renewing fraud alerts every 3 months and the consequences of doing so on conducting my financial affairs I would have not subscribed

No damage except for frustration.. It's almost that the service works, but people need to understand that before Lifelock, our credit reports were fine... highest rating, and with Lifelock, it's like we're trying to steal our own identy every time we make a major purchase or open up a new account

In March of 2008 my purse including my wallet and my entire identity was stolen out of my car. Within 30 minutes of the burglary, I contacted Life Lock who assured me that they would take care of issuing Fraud alerts on my SS# on my behalf with the 3 major credit agencies. This DID NOT happen and I eventually had to issue the fraud alerts myself. It is apparent that my identity has been sold as there are over 45 credit cards applied for and / or opened.

Until I finally got in contact with Life Lock to find out why I was getting calls regarding accounts I had not applied for, which was over 2 weeks after Life Lock was suppose to have issued fraud alerts, I thought I was protected. They informed me that there had been a computer glitch. Due to their glitch, credit cards are still being applied for and approved. I may have to change my SS# due to their negligence!

I have lost time from work and lost wages attempting to take care of all the calls and now bills from creditors that I did not charge at or apply for. I have incured lost wages, lost sleep and spent many hours attempting to reslove issues prior to finally getting ahold of Life Lock, who has now after the fact, hired a legal aid to take care of this. I believe that Life Lock is Negligent in their dealings regarding my identiy theft. I shutter every day when I open the mail box to see where my name has been used again, for another line of credit or credit card!

I have been with life lock for 6months. I have not received all of the benefits as promised. I even just recently purchased a new vehicle, and was never contacted by a credit bureau with supposedly having fraud alerts and still have not received a a credit report from one of the bureau's. Please put me in contact with one of the attorney's handling the complaints. Thank you.

Failed to provide advertised and paid for services.

not for a monetary recovery, but to see if this also happening to other Senior Citizens - They pull the fee this month after my notices to cancel - will jerk on their chain via the AG office.