Equifax

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Equifax can't keep anything straight ... and doesn't seem to try very hard. For the second time, the company has been penalized by the Federal Trade Commission for not responding to consumer inquiries. That will come as no news to the hundreds who've written to us, including those below:

De of Alameda, CA October 6, 2008

De of Alameda CA (10/06/08)
Trying to get a free annual credit report but have now way to access it once it is run. The View/Print report button takes me to a logon screen but I have no logon and there is not any kind of new registration link available anywhere without buying a product from them. This is not supposed to be the way it works.

By law, I am entitled to a free report. I've spent 2 hours searching around the website, trying to call the 800#s (it's all automated on 3 different numbers). As a billable contractor, that's 300 in damages.

M of Warren, MI October 6, 2008

M of Warren MI (10/06/08)
I order my credit score from the company and paid for it. I then pressed the link to retrieve it, and was told that I could not have access to the info because they did not recognize me. I called the customer service number to ask for a refund. I waited 40 minutes just deal with the situation.

I told the representative that I wanted my money back. They said that unless the purchase was an accident I would not recieve my money back. I said that I had not accessed the account and wanted my money back. They said its company policy to not refund money on one time internet purchases. I ask to talk to a manager. They said all their managers were in a company meeting. I told them I would file a police report. They passed me to someone else in the department who said the same thing.

Its not a lot of money, but they should not be able to just say no we are not going to refund your money. Its wrong.

Michel of Clearwater, FL October 1, 2008

Michel of Clearwater FL (10/01/08)
Have problem with equifax report. Wrong information. Name was changed to my brothers and his information added to my report.

Tried to obtain free report but got the royal run around both on line and no one will answer phone at equifax. Should be one less credit reporting company. My opinion only.

James of New Haven, CT September 17, 2008

James of New Haven CT (09/17/08)
I placed a request to have something removed from my credit report. They contacted me via email with a conformation code and sent me a link to a form where I was to use this code along with other info; street number,last name, last four digits s.s. #, numbers from my street address. I filled out the form and it told me there was no information. I have had other problems with thier website and I am at the end of my rope with this company. The other two companies I delt with concerning this issue were simple and I am satisfied with their service.

I think Equifax is an awful company and I hope they are investigated soon for their constant screw ups. Maybe they are leaking my personal information all over the place with their bumbling habits.

Amanda of Seneca, SC September 11, 2008

Amanda of Seneca SC (09/11/08)
They list me as living in Graniteville South Carolina. I don't even know where that is. I have only lived in Greenville and Seneca, SC. I requested to know where they got this information and they said it was accurate. There has been no identity theft, they have made a mistake that they refuse to correct.

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