1. Skip to navigation
  2. Skip to content
  3. Skip to sidebar

Consumer Affairs


Is this your Business?

The Puppy Experience

Aquebogue, NY


Consumer Complaints & Reviews

I guess being the most respectable pet store and having the largest customer base on Long Island and the tri-state area can cause a company to be in the spotlight quite a bit especially in such a controversial business as this. The Puppy Experience never had to take short cuts because the kennel is located in such a great area. The traffic alone from people who come from all areas simply to pumpkin pick, wine taste, apple pick, strawberry pick, x-mas tree picking, boating, travel the ferry in orient, fox woods, restaurants, north fork, Tanger Outlets, Aquarium and many other fun filled family activities.

Coincidentally these people do pass by this beautiful place and love stopping by. The Puppy Experience has great dogs and are all from USDA breeders. The Puppy Experience challenges anyone who believes differently to come and look over all breeder information on any of there dogs. More importantly, the state of NY & head of pet dealer licensing and State Vet Dr Chico DVM spoke with The Puppy Experience due to allegations that were made by an anonymous person / unreliable source and confirmed that no dogs unregistered were brought to The Puppy Experience at anytime. Inspectors from the state also have been to The Puppy Experience and are aware of the animal activists & other pet stores with the sole intent to slander for their own radical beliefs.

Mr. Thompson from the SPCA has also been to The Puppy Experience. During one of his visits, a customer spoke to him while at the store. This was not known by The Puppy Experience at the time. The Puppy Experience days later found out commented on the internet that this SPCA officer told her that he bought and boarded a dog for his niece there. She then stated how comforting it was to have a uniformed SPCA officer telling her this. This is why The Puppy Experience is not surprised to hear these things especially this time of year. The Puppy Experience spoke to the parties mentioned in the allegations that unregistered puppies were brought to The Puppy Experience which was unfounded. The puppies went back to the breeders and also to The Puppy Depot (aka Peebles) located in Medford and Sportsman Kennels located in Manorville.

The Puppy Experience' Success and Popularity has been under attack for many years. Unfortunately the animal activists, disgruntled employees and envious pet stores put the attack on the biggest and the best. Any relationships that The Puppy Experience endures is only in its best interest of its puppies, customers, family & staff. The Puppy Experience does not condone anyone who has to cheat or take short cuts.

There are puppy stores like Yippity Yap who made Channel 12 news for not providing breeder info and buying from puppy mills, Sportsman Kennels (also known as the death Chamber) who also buys from puppy mills & puppy brokers. They also hide behind their fake breeding stock which they lie about, forge registration paperwork and say their puppies are bred from their older dogs posing as parents on their premises. Puppy Depot, well known for Jordan's emaciated dogs, smell and hygiene was also shut down for the same reasons as Yuppy Puppy. Now its being run as Peebles.

The Puppy Experience does not condone this behavior. The Puppy Experience has always been known for its 5 Year Health Warranty, cleanliness, and its great vet relationships throughout Long Island. The Puppy Experience has been in business long enough to understand how far people will go to discriminate against them even with false accusations of medicine practicing, and sick dogs. The Puppy Experience spares no expense with a team of vets that take care of all the puppies. The Puppy Experience has been in business for a long time and loves helping customers find new homes for their new puppies. The Puppy Experience must be doing something right to do as well as they have. The proven fruits of The Puppy Experience will hopefully be cast down for generations to come. We need a great place like this to find a great dog.

We bought out first puppy from a breeder and it was a very bad experience. We came to your store and met Amy. She was amazing! I told her my past experience and she helped me through the puppy selection. She took the time to explain the different breeds and gave her opinion to what she thought would work best for us. We visited our puppy at your store 4-5 times and fell in love. "Cooper" is wonderful! He is such a great dog, we love him so much! The Puppy Experience is fantastic!

I have been a dog owner my whole life and have owned as many as five at once. And I bought my last two from the puppy experience. My family and I shopped around not so much for the best price but the best treated. I went to 10 or 12 stores throughout the island. I didn't like what I found. Most places smelled horrible. (The Puppy Depot was the worst. Undocumented workers and filthy.) Cleanliness is next to godliness. And the people who work there either not knowledgeable or just down right rude. (Helen at the Sportsmen Kennel I think was drunk as well)

Anyway, we put it to a family vote and The Puppy Experience won hand down. The place was very clean and the sales people very helpful. They provided me with all info I asked for as per state and federal law requires. The dogs bought were healthy and seemed happy to me. So I don't understand the posts I've been reading. Well, I guess the saying is right, "He who made kittens put snakes in the grass." I had none of those experiences. Even my kids thought the place was the best out of all the places we went. So this was my experience at The Puppy Experience.

We went to Puppy Experience in search of a Yorkie puppy. They said they would locate one; after not hearing from them for over a week we cancelled our request. They then charged our credit card for the full amount.When we complained, they said they would remove it. We then disputed the charge with our credit card company; it was over 1100 dollars they credited us then this poor excuse for a business resubmitted the charge.

It's true that I did get a free puppy because I fought tooth and nail and ended up filing a police report and court case just to get the free puppy that I already paid for. Word of mouth is that it's the best business. Anybody can look up the case regarding my complaint and it will state that there was no refund and it will show a written statement for a golden retriever. In addition, where is my full refund ($1,287.21) that you mentioned in your response? If you stated the following, "Puppy Experience strives to give their customers the best puppy experience and customer service," then why not do the right thing and give me the refund that you stated in your response?

"Trisha ** has been given a full refund and a free dog for the inconvenience she had in ordering a puppy. Puppy Experience strives to give their customers the best puppy experience and customer service. Unfortunately, situations arise that do require extra attention and Puppy Experience will always do its best to please their customers."

Trisha ****'s situation has been resolved. She received a puppy of her choice and a full refund for the inconvenience she experienced in finding the right puppy for her.

The Puppy Experience voided out a store credit in the amount of 1287.21. The owner and the Associate that I spoke to were verbally abusive, using foul language and also saying that I was irresponsible. The first puppy that was ordered came in sick and was sent back by the store owner.

The second puppy that was supposed to be order, we later found out was not because the woman who ordered the puppies was no longer employed by the company. I filed a police report and a claim for a refund is going to be filed in court. Money out of 1287.21


Quantcast