
Yolanda of Philadelphia, PA on Oct. 4, 2011
Satisfaction Rating1/5
I've had my cat since 4 weeks ago, who was 13 years old and in a pretty decent condition. He just had a physical exam a few months ago and the doctor said he was in good condition considering his age. Our three cats had a minor flea problem. They are inside cats, they had not had fleas since they were tiny. They did have flea collars, but they had expired without us knowing. We called PetSmart to see what else we could do aside from cat collars to deal with the problem. PetSmart told us to bathe them and de-flea them. We had de-flead a homeless cat before with Frontline. We went to the store to look for Frontline, had none, so they said the other stuff would be fine. So we picked up the Sentry Purrscription Flea for Cats and Kittens. We came home and applied it to our three cats, who are 13, 7 and 4. These are well-cared cats, who regularly get their immunizations, and who are all neutered and spayed. We applied it to the 13-year old first and decided to watch him closely because he was older, and it said on the box that older cats can sometimes have a slight adverse reaction.
Several hours later, my oldest cat Buttons started having difficulty breathing. As per the boxed instructions, we gave him a warm bath with baby shampoo and then kept an eye on him. It seemed he was getting better but then as the evening progressed, he started panting, foaming at the mouth and crying. We then looked up a 24-hour vet clinic whom when we told them what we had used, they said it was poison and to bring him in immediately. So we did so. But when we got there, despite lifesaving attempts by veterinary staff, Buttons died. Due to taking this medication, our oldest cat, who we have had for thirteen years, was dead.
After we came home, our seven-year old cat Scruffy was drooling, so we called the place and they told us to bring both other cats in. We brought them there, they were bathed extensively and the whole ordeal cost close to $800. Additionally today, our other two cats aren't quite right. Our four-year Creamy is usually very active and playful, chasing shadows, chasing our other cat. She likes to jump around, run after balls and sit in the window. She is very feisty and playful. Today, she has been lethargic all day. She has eaten much less than usual, her eyes are irritated and she is skittish, wanting to hide in odd places in the house. She has done almost nothing but sleep all day. Our older cat Scruffy, who is 7, has also been much less active than usual. She is very tiny, so we are especially concerned that a drug could have an effect on her because she is so small. She usually comes downstairs, begging for tuna, party mix and other snacks, and drinking her beloved water fountain. But today, she's barely left upstairs.
We are devastated at the loss of Buttons. He was the sweetest and happiest cat. He loved to eat. I feel like a part of me is gone, I haven't stopped crying. And on top of our grief, we have to be worried and vigilant about our other two cats because of them being poisoned by this product. We also feel betrayed by PetSmart, we have shopped there for years, and for them to peddle toxic poison (and their claims they were unaware are spurious considering the 100's of upset pet owners we have seen on this website and others). To add insult to injury, my husband, who is a government employee and is a Chief in the US Navy Reserves, had to cancel his business trip to Memphis, TN which he was looking forward to due to this. My oldest daughter had to call out from work despite having recently called out due to prolonged illness.
Buttons had been on medication before throughout the years, but he had survived it all, until he encountered this toxic product. Our three cats were originally homeless and we have helped over 50 homeless cats over the years. We don't get anything free and we would give anything to have our Buttons back, but at the very least, we don't want this to happen to anyone else. In addition, we are frightened for the lives of our other two cats, all because PetSmart has chosen to carry a product that has been shown to cause serious and often deadly complications in dogs and cats, and sometimes even humans.