Sentry Pet Products

Michelle of Des Moines, IA November 16, 2009

I purchased "Sentry Pro for dogs 15 lbs. and under" at PetSmart on 11-09-09 and applied to my 12 lbs Japanese Chin. I normally use FrontLine on all 4 of my pets, but due cost I thought I would try something else. I got the proper dosage for all of my pets. Two dogs and two cats. I took extra precautions to keep the cats away from the dogs since the packaging stated "Cats that actively groom or engage in close physical contact with treated dogs may be at risk of serious harmful effects."

I understood completly that sensitivity may occur. I applied this junk to all of my animals. I don't know what Sergant's think "sensitivity" is. But within 24hrs my dog developed blistering, open bleeding wounds, and hair loss. I gave him 2 baths to clean off the pesticide, but it was too late. I called the vet and got him into the ER. They have me treating the "Chemical Burn" with a prescription burn cream, antibiotics, and pain meds. The blood work didn't show liver damage, but he will need more blood work done in a couple of days for a re-check.

When I got home I called the number on the box, (Non-Emergency) and after holding for 5 mins I spoke with Kevin and gave him all of my information and got a case number. He then transfered me to Lauren on their medical line, which I found highly odd that they were so well rehersed for this. Then I got another case number from her and she said that since I've already taken him to the vet and took all the medical steps necessary she was sorry that this happened to my pet.

I asked what I am supposed to do about the 450. medical bill. She told me that when my dog is "A-systematic" basically all better then call back and give them I case number again. I asked if that meant that I would be reimbursed and she then told me that she works for a 3rd party company and she didn't know what would happen.

My other three pets are fine so far. But I will NEVER USE THIS PRODUCT again. This product should be banned!

Monica of Nashville, TN November 11, 2009

I put flea product on my 5 dogs as well as bathing them in the flea product. They all had terrible reactions and two of them are majorly affected neurologically. Had to take all 5 to the emergency vet at 10:30 pm and was there until 2am. Had to come home and bathe them all, and now one of the youngest puppies is still very sick. They have had all sorts of reactions from running around itching to having seizures to being limp and lethargic and barely breathing. I am praying that they all live through this. If my dogs are killed by this product, I will never forgive my self!! I bought it at Pet Smart thinking it was fine. It is POISON and affects their nervous system. DO NOT EVER PUT THIS ON YOUR DOG!

Catherine of Wilmington, NC November 7, 2009

My dog got deathly ill within a couple of hours using this product. I gave her several baths within the first 24 hours hoping to stop the damage this poison was doing to her little body. After a vet visit and a vet emergency visit, she is slowly recovering, hopefully without permanent damage. She is going on day 4 of this ordeal and is still suffering. After researching this product on the internet I discovered I was far from alone. Shame on the company and the pet stores that agree to promote this poison.

jennifer of Conshohocken, PA October 29, 2009

I purchased Sentry Pro XFC spot-on flea and tick treatment on Monday 10-26-09. I applied it to my dog (a 3 yr old Nova Scotia Duck Tolling Retriever), as directed, at 7:30 pm. I woke at 2:30 am to find my dog lying on the bedroom floor unable to walk - she couldn't stand, and would just stumble if she tried to walk. I happened to have a fridge magnet with the number for pet poison control so I called immediately thinking that this could be from the Sentry Pro XFC treatment.

After a short call I was told by the vet on the hotline to get to an ER ASAP as this sounds like an adverse reaction to the medication! At this point she was trembling and foaming from the mouth. We were seen quickly, the vet had her bathed in dawn dishsoap to get this product off of her skin and out of her fur - within minutes she began showing improvements. She was walking better, stopped trembling and foaming, and just looked "brighter". We were sent home with some medications, and instructions for another dish soap bath later in the morning. The vet did say this was the most severe she had seen in any dog of her size (she is about 35 lbs). I shudder to think of what might have happened if I had been at work or away from the house when she got sick like this...

Debra of Arroyo Grande, CA October 15, 2009

I purchased The SentryPro XFC fleas & Tick squeeze on for my 2 female dogs from Petsmart on Monday 10-12 and with in an hour both my dogs have been itching themselves raw, constantly shaking there head like a wet animal would, twitching and not sleeping which means my husband and I aren't either. WE immediately bathed them the following night thinking maybe it was fleas but when it continued after trying to bath them again and even the hydocortisone spray wasn't barely working I knew we had a problem. I was up with my smallest dog at 1:00am bathing her in an oatmeal bath which finally gave her some relief.

Today I phoned both Petsmart and Sentry to complain (after going online and discovering over 184 complaints with the same problems my dogs are having) The lady Annie I spoke with was nice enough but it doesn't help our pets, she told me I needed to bath them atleast 3 times in a row with Dawn dishsoap then put vitamin E oil on them and ice packs. I've done that and even called our vet they are having me try some benedryl to see if that works but my poor dogs are so tired and you can even feel their skin tremble right before they have to scratch it's as if this flea stuff has effective their central nervous system. Something must be done to get this off the market and people their money back for the flea product and vet bills they've incurred because of it. It's not a fluke when this many animals are suffering.

Paula of Plattsburgh, NY September 14, 2009

I purchased the Sentry Flea and Tick Shampoo with Oatmeal for my black lab. We came home from a camping trip where I thought he had picked up fleas. After I explained the situation to the employee in that department at Pet Smart, I was told to start with this product. My poor dog has been having a terrible time since I used this product on him.

He is whining and scratching terribly. His skin is red and has flaky, scabby lesions, and he is just miserable. I feel horrible for doing this to him. Why are products from this company allowed to be on the market and sold in these stores that pet owners turn to for guidance.

kathy of hanford, CA September 9, 2009

As a precaution for our two long hair daschunds that had been exposed to a pet with fleas we purchased from Pet Smart the appropreiate doseage for our dogs Sentrypro XFC applied exactly as directed and BOTH Dogs have had a serve reaction with trembling and scratching and trouble sleeping. We have bathed both dogs and our now on our way to the vets.

I took the time now to find out that this product has caused this reaction with thousands of our beloved pets. WHY IS IT Sill ON THE MARKET. PLEASE TAKE THIS SERIOUSLY THIS IS VERY WRONG. MY PETS TRUST US FOR THIER CARE AND WHO KNOWS WHAT DAMAGE IS DONE BECAUSE WE TRUSTED THIS PRODUCT.

jim of wilson, OK September 5, 2009

applied this to a family pet tonight, how is this poison still being sold? he is dry heaving and very nervous. as soon as i put the product name in google, all the negitave stuff started hitting the screen. we are only hours into this, and giving baths with dawn trying to get this stuff out of his sytem. shame on this company. this is still ongoing, very frustrated at this point that any company with this many complaints could still be in business.

Melissa of Elverson, PA August 31, 2009

I purchased the Sentry Natural Defense flea spray for my cats. I bought this product because it said it was all natural and safe for animals and was recommended at my local pet store. I went home to spray this on my cats. I have two 3 month old kittens and a 12 year old cat. As soon as I attempted to spray the kittens they both started sneezing and ran away. The smell is potent and spicy so I thought I would get them later. I then went on to my older cat and rather than spray him I decided to spray my hands and rub it on his body.

Him seemed fine until the next day. He began acting lethargic and refused to eat (not typical behavior). This went on all through the weekend and I ended up rushing him to our vet as he seemed practically lifeless. he was given a bath and bloodwork done and kept on IV's for four days! He refused to eat for almost a week.

The bloodwork came back okay and my vet believes he was posioned by the spray. So I decided to do some research and found that most of the "natural oils" are considered toxic to cats. Peppermint Oil especially. How can someone sell something recommending it for cats that is considered toxic.

It has been 10 days and my cat is on his road to recovery. he is eating a little more each day and slowly gaining back his energy. I feel this company should not be able to sell these products. I plan on visiting the pet strore to advise them of the toxicity of that product.

Dawn of Palmyra, NJ August 30, 2009

I usually use Frontline, but was in a pinch. I bought Sentry Pro XFC flea and tick killer for my dog Noodles. He began scratching and couldnt sit still. About 48 hours later, his hair and skin was completely burned off of the back of his neck where the product was applied. The medical hotline number on the back of the package was no help at all. I ended up taking him to my vet. They gave him steriod shots along with an antibiotic shot and burn medication. I cant get a collar on him to even walk him. My poor little guy was in severe pain for days. DO NOT EVER USE THIS PRODUCT!!!! I cannot believe they are still permitted to sell this product. PLEASE take this off the market!!

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