PetSmart

I had taken a buy one get one free flyer on IMS cat food. When I was checking out, the cashier said, "You have to buy a big bag of dry cat food to get one free." I said, "Oh, I didn't notice. I just saw 'buy one get one free.'" I had 24 items on the counter and she said, "Nice try, lady." Like I was trying to get a free can of cat food for 99 cents when I have 24 items and she kept saying, "Nice try, lady. Do you want the rest of the food?" I said, "Of course." I'm there buying my cat food. I felt like she was degrading me into trying to get something for nothing. I thought this cashier was rude to me. I paid for my order and left the store.

I just took my 9-lb yorkie who is deaf in for her 3rd grooming at Petsmart in Denton. I informed them that she is deaf, has warts on her body and that she needed a summer cut. I even took them a picture of how I wanted her to look. Well, the cut was too short but that was okay as it will grow. When I got her back, she couldn't wait to run from that place. I was just holding her and rubbing her belly when I noticed that her who-ha was red and I looked at it and they nicked her with either the shaver or the scissors. I was so upset that I looked all around the area and they also nicked her at the back of her who-ha. She has blood on her from getting shaved and I never told them to shave that area and the pic didn't show it shaved.

We started looking at her warts and lumps to see if they too had been nicked and she snapped at my granddaughter which she never ever does. Well, she snapped because the damn wart had also been nicked. These idiots didn't listen to me and they hurt this poor little doggie. She is a rescue dog who was abused by her previous owner and now the poor baby thinks that I am gonna let people abuse her too.

I call Ashley at Petsmart and told them what happened and they hung up on me. So I called them back and they said their vet is too busy to see her today but that I can bring her in tomorrow. I was crying and told her, "fine, I will bring her in tomorrow," and before I could say I wanted my money back for hurting my baby, she hung up on me again. What kind of jerk shaves a little yorkie's who-ha and doesn't listen when told of the dog's previous abuse and issues? I am so angry but more than anything I feel so horrible for leaving my baby with these monsters who hurt her. She has had such a rough life and to be hurt when I leave her to get groomed pisses me off and makes me feel so awful because I left her with these idiots.

She is such a gentle sweet thing and never snaps at anyone, so for her to snap when touched means they hurt her and I just want to rip someone a new **. Do not take your animal to be groomed at the Petsmart on Loop 288 in Denton as they don't listen and don't care.

I went to the PetSmart in Rock Hill, SC around 12:30 to buy some dog food. I just got a new dog and I was wondering what kind of food should I start him on. Well as I walked around, workers looked me in my face and never asked if I need help or anything. And they were all in a group talking and goofing off. So I picked out Puppy Chow and I hope it works out for my dog. But as far as that store goes, I'll never come back again. I will make sure to let everybody I know not to ever go there again.

I went to this PetSmart and when I first walked in, I approached their door greeter to return a food that made my new puppy sick. This guy, Todd or Tom, said something about he used it and his dog is okay. I don't need to hear his personal opinions. I just wanted my money back. I waited a long time for the return and asked for a manager. The manager named Rich was a complete jerk as he picked on his employees in front of several customers. PetSmart - poor choice of manager and door greeter. This store should be closed or monitored by your home office.

I called this morning to schedule grooming for my 100-lb. White Shepherd and was advised by the manager that grooming would be denied because as he stated "my boy" was 100 lbs, has arthritis, had a surgical procedure, and a senior "old dog" (12 years old). First of all, my dog has been getting groomed by Petsmart since 3 months old and has never been denied except at the Mercantile location in Albuquerque. As a professional courtesy, I always inform the groomer of my dog's health issues and this is the first time I have been denied grooming. I'm sure my dog is not the only old dog with hip issues and bad knees.

Nowhere is it stated in your policy that Petsmart will not groom senior large breed dogs with healthcare issues when advised. If that is, in fact, a true policy, then Petsmart is obligated to advise the public and then post such claims and denials at their facilities, as well as, online so a consumer would not have to be humiliated by its managers. My dog has been on the Banfield Wellness Plan since he was 12 weeks old and has an awesome doctor. I have also supported Petsmart these past 12 years and this denial by the groomer changed my level of support to Petsmart. It's obvious Petsmart does not have qualified and experienced groomers in this location and an insensitive manager.

My dog was cut and scraped in places as big as the palm of my hand. When I took him back the next day, the very snotty manager insisted it was allergies. I have 8 neighbors who can tell you that is not so. He had a mole on his face and that was bloody and sore. I watched my dog in misery, whimpering while he scratching. I was told I could have the vet look at it, but if the vet agreed it would cost me $41.00. I called your customer service and was told someone would call me within 5 days. Well, it's 8 days and no contact. I have been going there 20 years and have never asked for anything, but I have spent a lot for anti-itch shampoo and hot spot treatment. I am angry. So what does this "if you're not happy, your money back" really means? You need to hire a manager who has some compassion and is not acting like a snotty teen.

I have been taking Sadie, an almost seven year old American Cocker Spaniel to the Madison (WI) East PetSmart for a couple of years. She generally goes every 6-8 weeks and I have her cut very closely cropped. Today, I went in for my scheduled appointment, and they asked if she had any warts or skin tags. I had told them every time we went there that she does in fact have a few, and pointed them out to them, as I do every time. They said if there was any problem they would call me, like if they happened to nick one or something. I said great, just let me know.

I went about shopping, killing time until she was to be done. 45 minutes later, they call me, and tell me they refuse to clip her, since she has warts and could be injured. Huh? The same 3 warts she had last time, the time before, every time for the last 2 years and now they say they refuse to groom her? I was very upset, she really needed the cut and I will not purchase anything at a PetSmart again. As a matter of fact, I left there and went to Mounds to get dog food!

I took my schnauzer to PetSmart to be groomed on yesterday. When I picked him up, he was limping on his left hind leg. He absolutely refused to put it down. Once we got home, he had diarrhea nonstop. He was listless and just laid around all day long. He would not go down the steps to go outside to relieve himself, I had to carry him down and bring him back up. He also refused to eat. I am so very angry right now because I feel that something has not been kept clean and now my dog is sick. They asked me to bring him in to be seen by their vet or take him to my personal vet, and they would pay the bill. He has been there for over 5 hours now and no one has called to even update me on his condition. When I called, they said they'd get back with me. No one even offered to refund me my $46.00 that I paid for grooming. This is so heartbreaking.

I have been taking my 2-year-old Black Labrador to PetSmart since I've adopted her when she was 4 months old. This last time, just two day ago, I brought her in to have her nails trimmed. She always begins to shake before even getting out of the car and fights me the whole way in. It usually takes two of us to get her into PetSmart. My dog is sweet, non-aggressive and charms anyone. We had our other dog (Pomeranian Eskimo) go first since he's easier. It took all of 6 minutes to have his nails cut and then my Black Labrador was next.

I stood outside of the grooming salon and watched through the glass window so that she couldn't see me. The person cutting her nails didn't know I had been watching (mind you, I had requested the grinding/filing on her nails only because she is already so scared). As I was watching, I saw the lady look over her shoulder as if she was wondering if I was watching her. She did eventually see me, and at this point, it had already been 12-15 minutes that had gone by and my dog wasn't putting up a fight with her either. My dog did yelp out once that was heard on the other side of the glass which upset me.

So then I see the lady call over another groomer who was a much bigger lady (which I have no issue until...) that came over and leaned over to lay on my dog to hold her down and also hiding my dog and the lady trimming her nails from my view which made me wonder why, being that my dog wasn't putting up a fight. So I went back into the salon to see/hear what was going on and as soon as I walked in, I heard them cutting my dogs nails! They were longer and obviously, they didn't want to take the time filing them, so they chopped them and then filed them to make it look as if they were filed.

I was pissed because my poor dog was being worked on for 20 minutes. I paid extra for them to file her nails vs cutting them and they cut them down so short, her veins were clipped. I can't blame my dog for being petrified when going there. That's sickening to me because our dogs can't speak up and these people know that, and do a half ** job when it comes to our dogs' safety and comfort. My poor baby cried afterwards and wouldn't run on her paws for the rest of the day, and she loves running when I play catch with her. I feel guilty for bringing her there to be tortured.

I got home, and discovered overcharge of $4.00 on the receipt. I called the manager, and was told to come in and overcharge will be corrected. Huh? My time and my gas to get an adjustment to what I was supposed to have originally been charged? Other stores offer the item free if a mistake is made, to make up for the inconvenience. I have to take my time and my gas to get what is owed me without a courtesy consideration? Sucks. It's not my mistake. You suck. Policy sucks. Indifferent manger sucks. Make it right.

I have a soon to be 1-year-old German Shepherd, who is non-aggressive and loves water and bath time. I have been taking him to the Crestwood, IL PetSmart for grooming and have been very satisfied with the pricing and overall grooming session. However, I recently tried to make a grooming appointment, just to be told that my dog can never go there again because at his last visit one month ago, he bit someone, and that person needed to be treated at the ER. I understand that dog bites are serious, but if it was my dog, why didn't they call me to pick him up!? Why didn't they notify me when I went to pick him up!? I always ask if everything went well upon picking him up, and they said everything was fine. One month later I find out he bit someone and can never return!?

As I spoke to the shift manager (because store manager was not in), he spoke to the grooming manager, and could not tell me anything other than that once a dog bites someone they get put on a list, and he apologized for never notifying me. I know my dog, and he is not aggressive at all. I seriously believe there was a mix-up, especially if I wasn't notified immediately of the "bite incident". I expressed how upset I was, and the shift manager apologized but then laughed... which was more upsetting! I am very disappointed in their customer service and feel this is a huge injustice to me and my dog. Because now, he probably can't go to any PetSmart location for grooming. All because Crestwood, IL PetSmart employees are idiots! They've just lost a good customer.

I have taken my Bichon in to Antioch, CA for the last two years to be groomed. And today, the "saloon manager" called me to get my dog. I went there and was told my 12-pound dog "scratched her" so I needed to take her home. When I asked if she was trained to handle dogs, she said yes. I asked for the store manager, who said that he could not put his employees at risk. I told him he might want to stick up for the client once in a while. No hope--the guy was a jerk. I won't go back. Too bad, Pet Smart, you just lost another customer. Can you afford that in this economy?

I took my welsh corgi into the PetSmart store in Davenport, IA to be groomed. I asked for the premium package to have her teeth brushed and nails clipped as well. This was on November 11, 2011. When I went to pick her up, I was horrified as she had been shaved nor were her teeth brushed or her nails clipped. I didn't recognize her. Anyone who knows anything about grooming and dog breeds knows that you don't shave a corgi. Then they had the nerve to tell me that I asked for this. Not once did the words shave my dog passed my lips. They were very rude and the manager told me that they would give me a credit on my next grooming. It will be a cold day in you know where before I take my dog back there. My vet said that they have had a lot of complaints about PetSmart. I will only buy my dogs' things at Petco now.

I bought a guinea pig on 3-3-12. On 3-7-12, I returned it because it was sick. They said I could buy her again when she got well. I have called several times and no one knows anything about her. They keep telling me someone will call me when she is well. This has been more than a month. I have been on hold with the store in Anderson, SC for 30 minutes. I will never buy another animal from PetSmart again! The sad part is my children had already got attached to this animal and now I cannot get it back.

I took my long-haired male Dachshund to get groomed at a PetSmart on 1100 S. Canal and the groomer cut the hair off his testicles. Now my baby has a skin infection on it and had to take him to the vet due to this. The vet doctor discussed with me that it came from getting groomed. I am very upset because he was able to sleep before, because of this, he was very irritated and I was too because I couldn't keep the pain away until he went to the vet the next morning on 4/9/12. He is scheduled for a 6-8 weeks grooming. I will not be taking him back there anymore. The vet stated that the groomer cut too close to his testicles. This happened for grooming on 2/12/12.

I gave my 6-month-old boxer Waggin' Train - Yam Good Treats, 2 to 4 times in a three-day period. My dog began vomiting and has very loose stools (very abnormal). The only thing changed in this diet plan is these "poison" treats. After research, I learned that these treats are known for killing multiple (100s) family members (pets), with everyone giving this specific brand to their family member (pet). These are still on the shelves as of March 26th. I will file with BBB and Federal JAG Office and bring all the heat someone with 15 years of Army service can bring.

My husband and I purchased a Potty Patch to help in the training of our puppies. Description of Potty Patch full 17"x27" size, small for dogs under 15 lbs. Within minutes of my husband putting the Potty Patch down, we were eating dinner and suddenly heard one of the puppies choking. My husband ran to the kitchen where the potty patch was placed, near the sliding glass door.

My husband grabbed the puppy and was able to grab a piece of the fake grass. The length was approx. 6 to 7 inches. If for the fact that we were home for this, the puppy will be okay. My fear was what would have happened to the puppy if we set it down just before we went to work. I believe we would have come home to find possibly a dead puppy. Please take this off the market before it does happen to another puppy that might not be so fortunate.

I went into the Apple Valley PetSmart and was trying to find the dog food I get every two weeks (Blue). I saw that the only one that was missing was the large breed, which is the one I always get. So I asked for some help. The woman said she just got off but that she would get someone else to help me. Then a man named **, who said he was the manager, came and he was on the phone. He was about to pass me because the woman didn't tell him who it was that needed help. So I asked him if he could help me. He then put his hand up indicating that he was on the phone and continued to keep talking. After he got off the phone, I asked him if he had the brand I was looking for in the back. He said no. Then I asked him if he could double check just to make sure because all of the other flavors had tree bags or more. He said no, he wouldn't check! And they would have more in tomorrow. He was so rude I will never go to the Apple Valley PetSmart again!

Well, my wife and I were investing in our kids' interest, so we bought 2 parakeets from PetSmart at 14137 Rivergate Parkway, Charlotte, NC 28278. The birds were not too happy to go with us but they came. We thought all was well, we did all we could/needed to make sure they were entertained, fed, cleaned and just well. We even mentioned them in our prayers.

Long story short, we got the birds 2/4/2012 and both are dead as of 3/12/2012 approximately. A shame and a scandal for real how is that they have a 14 day policy and the first bird died on the 18th day. The second died several days ago. I don't understand how this can happen. I have seen the articles after the fact on the rapid, sudden deaths. I warn you, if you got young kids in the house like my wife and I, don't buy these birds from PetSmart. Kids are tormented by this. Returning the $170+ dollars spent for the starter kit, birds, and etc will not revoke the torment of kids going into the room and seeing dead animals. Church is the only reason I didn't put them on their doorway, irreversible, very much so.

On Friday, March 2, 2010, my husband and I went to Rio Grande PetSmart to buy one red minor tetra because we lost one due to a piece of rock falling on it. I selected the fish I wanted and asked my husband to work with the employee to get it while I shopped for something else. My husband returns with the fish and everything seemed fine.

When we got home, we noticed that the fish was not a red minor tetra and PetSmart was already closed by that time. My husband told me that the employee could not catch any of the red minor tetras so she said, "I'll go to another tank for one." Well, she went to another tank and selected a tetra that was easy to catch. Okay, this is only a fish for $3.99 but it was not a red minor which we wanted because they are quick enough to avoid being eaten by our turtles. The new tetra did not last three minutes in our tank and suddenly became a feeder fish!

My wife and I went to PetSmart on Tuesday Feb. 28 to get a couple of guppies for our 10 gallon fish tank. We asked the salesgirl in that dept. to help us and she responded with a lengthy and condescending speech on fish care. After going on and on for about five minutes, I tried to explain to this person that we have had aquariums for years and we know what we are doing so please just get our fish and we will be on our way. Her response was "I don't like your attitude and I'm not selling you fish if you're just going to go home and kill them". We then told her we wish not to do business with someone like her and spoke to the manager and got the same attitude from him. It seems at PetSmart the customer is never right and management encourages their workers to treat them that way. In the meantime, my wife and I will never shop at PetSmart again and will encourage others to do the same.

I took my dog to be groomed. When she was done, she was extremely thirsty. I saw no water around, but I had some in my van. She drank a whole bottle. The next time I took her in, I asked the manager where the water was for the dogs. He told me there was two bowls, under the drinking fountain. I looked: they were both dry! They are in the back of the store, completely out of the way. I told him and he apologized. So I asked him why there is no water near the grooming salon. He told me that they would need to comply with OSHEA rules about water on a floor, etc., blah, blah, blah!

So, my next question was, "Why don't you create a western motif, like a watering hole against the wall for the dogs with non-skid paint around the hole and dress it up a little?" I could see the glaze forming over his eyes when he said "corporate would never O.K. something like that." Well, I asked some of the people around in the store and they thought it was a great idea. Anyway, the next two times I've been in the store the bowls are dry! I took my daughter's dog to be groomed, 2/22/12, and both were dry. I took my dog in today, 2/29/12, and both were dry. Do I need to inform Danielle Serino, WOIO, Cleveland Television and have her put you in her doghouse?

I took my 4 year old bichon dog to get groomed. This is not the first time he gets groomed. I explained that my dog had an ear infection, and had a vet appointment that same Saturday afternoon. The hair groomer took him, and had a face that like she didn't want to be at work at 7AM on a Saturday. She took my dog away and said, "we will call you when he is ready, like 2 hours later". She called and stated that she was not going to finish my dog, that he was showing signs of aggression and frustration, and he wanted to bite. First, my dog is not an aggressive dog. Second, he wasn't feeling well. Had she told me that, if they couldn't work on him until his ear was better, I wouldn't have left him there. When I came back to pick up my dog, he had one ear shaved, and his back had a cut. He had patches of hair here and there. My dog looked horrible. The groomer did not want to deal with me, and had a nasty attitude and said, "I won't charge you".

She didn't want to work with any dog since she got to work. I could tell, because when I greeted her with a good morning, she didn't answer, and had a face of annoyance, because she was the first groomer of the morning, and had 3 dogs waiting for her. I will never take my dogs there. This is Upland California, Pet Smart. This is the second time they have given me such a horrific service!

20 minutes ago I went and bought a tie out trolley. I came home and put it on my 40-pound Basset Beagle Hound and it broke. This product was supposed to hold 100 pounds. So I called PetSmart to ask about returning it. They said, "No receipt, you can't get your money back." That is ridiculousness. We always shop there, and we had just been there 20 minutes ago. I will never shop at PetSmart again because of that reason. We didn't want to exchange it for the same product and our dog get killed. Thanks a lot PetSmart. I will never shop there again.

My girlfriend and I were looking into doggy classes for our 11 month old boxer dog. So we went in there and they sold us on the class telling us that everything we told them we would like her to be able to do was covered in the class. We were so happy we also asked about our other dog that is a pit bull. We told them how lately he has been a little aggressive towards other dogs and that we wanted that to stop, they said that was also covered in the beginning dog classes.

So we go to the first 3 classes which are half of the classes and nowhere in there did they talk about anything we told them we wanted our dogs to learn. I do not personally care if my dog can look at me for 10 seconds or not pull when I walk them. I like my dogs to be free. I just do not want them in the house and being aggressive towards other dogs.

My girlfriend and I went back in there to tell them that we were not satisfied because none of the things we had originally talked about getting our dogs trained to do were covered and we did not have the time or money to be paying for our dogs to learn tricks we did not care about. After telling us how there is a money back guarantee and satisfaction guarantee, the manager said that he could only give us back some of our money. I told him that we were very angry about that and that we spend over $200 a month at that store for our dogs and if we do not get our money back like he guaranteed us, then we would not be shopping at PetSmart anymore. There are plenty of other stores in our area with same prices. But he was just a jerk and gave us half our money back and said, have a good day basically. That was a general manager at PetSmart in college station TX. What kind of management is that?

My boyfriend and I attempted to buy fish at a specific PetSmart and ended up walking out irritated and confused. I have been to other petsmarts and had gotten fish with no problem and with all the help I needed.

The first night we went to get fish, a new tank and accessories, we asked for some assistance from a lady working there. Instead of giving us her opinion and ideas and letting us decide what we wanted to do, she basically explained that she was not going to give us fish that night and that we had to take the tank home, set it up, and let it sit for a few days before I got fish. Some of her reasoning made sense so I decided not to fight her and just went along with it.

I came back a few days later. My boyfriend and I discussed several combinations of fish to get but decided that since it was a new tank, we would just get five goldfish and a Pleco ( sucker fish). We picked a few fish we liked that we figured would be easy to catch because of their obvious markings and asked for assistance. We got an older gentleman who was an even worse sales person. He acted like it was hassle to get the two specific fish we liked and told us that we could only get three goldfish if I wanted a Pleco because I only had a ten-gallon tank. He also basically explained that because I had a new tank, I could not get a Pleco because I had nothing in the tank for the fish to eat. I asked him if there was any kind of Pleco food that we could start off with. He then changed his reasoning by saying that goldfish give off ammonia and it would kill my Pleco.

At that moment I was so frustrated because there was no winning this battle unless I took the net (fish catcher) and got my fish myself. I angrily watched as he got my four fish ( two of which I just let him choose so I could get out of there) and left. I went somewhere else to get the Pleco I wanted.

Thinking about it a few hours later, I got more frustrated at his demand for allowing me to only have four fish in my ten-gallon tank when the approximately 10 to 15 gallon tank he was getting my goldfish out had more than30 fish in it. All I can say to finish this complaint with is that, " a few bad apples can truly ruin the whole barrel", and I refuse to refer PetSmart to anyone ever and you will not catch me or my family in a pet smart again. Thank you for your time.

We bought Blue Buffalo dog food from PetSmart & heard it was very good dog food. I did not do any research into the Blue Buffalo Brand or its foods, not until today. Last week we had a Miniature Schnauzer get sick, throwing up, diarrhea, some with blood, & we had to take her to the vet & she stayed about 4 days at a cost of $230. Then yesterday, I came home & my male Miniature Schnauzer was throwing up, exactly a week later, it was violent & had vomit foam on his mouth, that continued for a few hours, then I got up at 2am with him throwing up blood & had diarrhea with blood as well. I took him to vet early this morning & he is still there & will be a few days til he is able to come home. Both of these Schnauzers are just over a year old.

It amazes me all the people having these same problems with Blue Buffalo dog food & it is still on the shelves. Believe me, I have told every dog owner about this dog food & told them to stay away from it. Again I cannot believe its still out there on the shelves for sale.

A few months ago, my daughter purchased Andis AGC Clipper kit for our dog, and gave it to us as a gift. I used it about three or four times, and it was great. However, about two days ago, I went to use it again, and even though the motor turned on, and the blade appeared to move, it merely skimmed across the top of the dog. I still had the original box (since it was barely used), and when I went to Pet Smart on ** in Phoenix Arizona, they refused to take it back, or help in any way. They said that the store policy at Deer Valley #133 requires a receipt for any purchase over $10.00.

This seems like a rather harsh policy, as people can easily lose receipts. They were completely unconcerned, and only shrugged their shoulders, and never offered any help. I only wanted to exchange the clipper set, not get my money back. While I understand some people might take advantage of a company, this also punishes everyone who shops there. It's amazing how easy it is to buy something there, but how rude they are if that item needs to be returned. I am absolutely disgusted at this type of treatment, and can easily take my business elsewhere.

On 01/22/2012, I purchased 3 fish (2 cory cats and a pleco). I took them home and floated them to acclimate and release them. Within 2 hours, they were dead along with 6 small fish. I changed 1/3 of the tank water. Within the next 2 hours, 2 of my Discus (approx. $100.00 each) were dead. I changed 1/2 of the water (55 gal tank). By morning, 3 more Discuses were dead.

They spun and jumped, so I think something poison was in the tank. I checked the bags and PetSmart had written on the bags in magic marker. I believe this got into the tank and killed my fish. I have 5 Discus left. I called them and they said they would make sure no one used markers and thanks for letting them know.

On 12/11, I bought $135.00 in supplies for my fish tank. 3 weeks later I bought 3 fish. Within 23 days all 5 fish plus the 3 I just bought for $29.00 were dead. I have not had a fish die in my tank in approximately 3 years. I did call and speak with manager on duty Ken on 1/24/12. He did say he was sorry, and stated he has not had any other complaints and to have my water tested next time I come into store--it might be my water. I did visit 1734 Walden Ave. Cheektowaga, N.Y. location. Thank you.

My dog has all her vaccines, including Bordetella. She still got a Bordetella infection from the grooming salon. The grooming manager admitted it. Banfield charged me over $870.00 for her treatment. Neither Banfield nor Petsmart Corporate did anything to help. Banfield, who is "in bed" with Petsmart, admitted to me when my dog was getting her Leptospirosis booster, Petsmart Hotel and Dog Daycare does not require the Leptospirosis vaccine. This is a life-threatening bacteria that can cause organ damage and even death. The bacteria also may be transmitted to humans. The Leptospirosis vaccine is live. That means vaccinated dogs can spread it to unvaccinated dogs, especially in a daycare or hotel environment. Petsmart makes your animal sick so Banfield can profit. I am sure as I must continue to use Banfield due to their Wellness Plan for the next year, I will find out more disturbing information.

I tried to get replacement for travel carrier damaged in previous shipment. Over a period of 2 weeks we received 4 shipment confirmations that never tracked. They never shipped them but just sent the message every time we called in dismay. Now, we have to decide which of our beloved pets we have to leave behind when we leave this island. They should be liable. We are going to have to give up a pet we have cherished for over 7 years. Pet liars.

We had a survey that we took from a previous visit to Pet Smart. The girl took the survey from me which was supposed to give me $3 off. It did not go through and she did not care. She put it in the drawer. I told her it was not right. It did not go through. She called the manager over (who knew nothing). She grabbed someone else's survey out of the drawer that had already been scanned. It was not mine. Of course, it would not go through. Then, she just handed it to me and said "Use this next time." It was not in a very nice tone at all. They in my opinion were both stupid. They did not care about the customer at all. I guess they were getting ready to go on break or go home or something. They were very rude.

I had just adopted a dog in November. I took her there to get groomed and was very happy with the outcome. I took her there I believe on the 21st. I paid extra money to have her nails filed down. Oh, my God! When I got her home her nails were sharper then when I took her there. I have a 6 and 4-year old with cuts all over their faces. And I have cuts all over my legs. My husband is livid and now wants to get rid of her. It isn't her fault; her nails were sharpened instead of being grinded down, which is what I paid for! I hope I'm able to keep her. So sad, I think I'm about to lose her for this reason! But I guess it is important that my boys keep their eyes! So disgusted and sad! Now I'm--well, my boys are losing the dog that they love!

They didn't give my dog back. I took Banana (my one and half year old dog) to Petsmart Dog Salon (located in Buckhead area of Atlanta) to get her washed and trimmed around 4PM today, December 31st 2011. The groomer who took my dog said that my dog would be ready to be picked up in 3 to 4 hours. At 6:09PM, my boyfriend got a phone call saying that my dog was ready. We drove to get her back, only to see the door closed with only few staffs cleaning inside.

There was already another customer arguing with the staff left there standing by the closed door, and I went to them hoping I could still get my dog. But the thing they told me was that I couldn't get my dog because they were closed. Supposedly, they closed at 6PM today, which I was never specifically told by anyone working there. I wanted my dog back, but the only thing the guy said is that since the transaction system is already shut down, there was no way for me to pay for the salon service, and thus I could not take my dog.

I was never told they would close at 6PM today, and even if they close early today, I never thought they would just leave a customer's dog just like that, without letting know. It is the last day of 2011, and my dog is stuck in the kennel, in the dog salon at Petsmart, by herself. Even without her food (they at least said she had her own water bowl). All I could do is just to leave the store, since no one working there wanted to help me. I will go back to the store tomorrow morning and get my dog back. I will never go back to Petsmart ever again.

The handicapped bathroom stall has been out of order for months. This store could care less about handicapped consumers. This has been an ongoing problem for over three months, not to mention the restroom is filthy.

PetSmart Central Florida district stealing from local charities by selling items to customers on pretense that it will be donated to local charities. After the sale, the items are put back on the shelf on direction of district management. Cashiers are prodded to sell more "donation items" to pad their own coffiers (pockets). This is grand theft on a corporate scale and is going on unchecked. The losers are the poor as usual.

People in the grooming salon are rude, don't consider what the customer requests are and do what they want anyways whether or not the guest makes a request. The manager in the grooming salon is mean, talks down to the employees. I've heard the manager in the salon swearing at employees calling them idiots asking them "are you stupid or something?" Had a groomer that was just starting I wanted her to do the groom for the practice.

The manager told me no she couldn't because she didn't have time to sit and baby sit all snotty like and told the one I wanted to go do something else that had nothing to deal with grooming. As far as I'm concerned and all the problems I've heard about the store and from what I have experienced as a consumer/customer, I would never go back to that store or any other store that has PetSmart's name on it.

I was in PetSmart in Rock Hill, around 10:30 today, and I was in the dog food section. Well, as I was looking for food for my dog, I saw this guy with glasses being really rude to another associate, and he was really mean towards him, and as I saw what was going on, the associate was being polite about the situation, and didn't say anything back. After they finished, I overheard the same guy with glasses, saying very disrespectful things about him behind his back.

I always shopped at PetSmart, but seeing how they treated that guy, I never want to shop there again. Nobody should be treated like that in any way or fashion. I felt really sorry for what the black associate went through. I thought PetSmart was a family friendly environment. Nobody should ever be so mean to anybody like that, when you have guests walking around, and can see that situation. The tall guy with glasses downing an associate.

On 3 Dec 2011, I took my dog to the groomers at PetSmart. The person that did the intake of my puppy was also the groomer. We looked over my dog and she showed me some matted spots. She said that his back was okay, but there were a couple of spots of matting. She stated that she had been there since 7:00 am and she had not finished her first dog yet and she should have done three by this time. On the paper she gave me, she stated that there were some matted areas as she stated when we examined my dog together.

I checked the box on the from that stated I did not agree to shaving my dog. My husband went to pick up the dog and asked them who told them to shave him. The guy that gave him the dog just had a blank look on his face according to my husband. When I saw Polo (our dog) when he go home, I was very upset that they shaved his whole body. He only had hair on his head. I was only in town for a couple of hours and I did not have time to go to the store personally. I called on 5 December 2011 and asked for a manager, she put me on the phone with the groomer. I asked her why did she shave Polo and she stated, "I told you there was some matting" and I told her that as she may recall, we looked at Polo together and he was not extremely matted. She actually said his top side was good.

I went on to ask, what you want me to do. I can't put the hair back on. I told her that I am not stupid, I know that, but she should have called me if she felt she had to shave his especially since I noted on the form that I did not approve for his to be shaved. I think the reason she shaved Polo is because she was very behind and my husband called at about 3:00 pm asking when he would be ready. The groomer at PetSmart did not have my puppy or his owner's best interest in mind. When the customer marks they do not consent to shaving, they should be called if the groomer feels shaving is the only choice for the pet.

On 11/18/11, I decided to treat my 10-month-old bulldog to a day at the salon. She had been suffering from food allergies which were causing skin irritations. I wanted her to have a bath with her medicated shampoo (vet prescribed) as well as a thorough ear cleaning and nails filed with the Dremel since her allergies were causing her to scratch and I didn't want her hurting herself with sharp nails. When my boyfriend and I went to pick Harley (my baby) up, I noticed that the price of the ordeal was much higher than I had thought it to be, and extra $10 for the Dremel and an extra $6 for using a shampoo that I brought in.

When I asked about this charge, I was responded to rudely that "we've always had this charge when you bring your own", which not only doesn't make sense for the fact that you are not using your product, but one I already paid my vet $30 for, but the person I spoke to was also fully aware that it was my first time bringing my pet there since I had to hand her vaccination records and all of my personal information! So as far as her attitude in letting me know how the company has always worked, it would have been nice for you to tell me that from the start when I handed you the bottle along with my pet.

Once I went up and paid for their services, I went to the back to retrieve my dog. When I took her out of the crowded salon area and into the main store to give her some loving I was horrified. Not only was she still wet but she smelled not at all of her medicated shampoo, but of perfume, after I repeatedly stressed the fact that she was allergic to everything! My dog, who is a total ham and normally wants nothing more than for every person and animal alike to give her attention with her wiggly butt, was b-lining for the door wanting to get out of that store. I was so upset that I put my dog through that mess that I was crying as I left.

When reading Harley's "pawgress report card" I was given as I left, I was again reassured of the incompetence of the salon attendant. Every section filled out was a lie:

Nails - Good shape (bull).

I will never go back to this place again! I was so upset and my poor baby suffered for my decision.

My dog was groomed in their grooming area. We were told there would be an extra fee for him being matted. When he was returned he was completely shaved and very sick. All he will do is sit and shake. He stares off into space and will not interact at all, just sits in one place for hours. He will not eat. If he takes in water, he drinks too much and then vomits. This is not our dog. They did something terrible to him and it is impossible to determine what. I am furious.

I have called 3 times to complain about a manager and no one is calling back. I will not stop till they get tired of me.

I applied SentryPro to my yellow lab yesterday at noon. At 1 am, I was awoken by my dog crashing around my bedroom. Her legs were tremoring and she could no longer walk. I took my dog to the emergency vet in my area, who bathed her and then shaved all of their hair away where I applied the SentryPro. My dog then had to receive an IV and get muscle relaxers to make her legs stop seizing up. According to the vet this is a common occurrence for dogs who use this garbage. And to top it all off, when I called the company this morning to report the fact that they almost killed my dog, the customer care representative was a total s***s. They must be so used to receiving these complaints that there is zero compassion for the fact that my dog was suffering and almost died as a result of their "product."

On January 1, 2011, I went to the PetSmart located by the Citadel Mall on Sam Rittenberg Blvd. to pick up a bag of food for the family dog. My husband had only just come home from work and we only have the one car, so I had to wait to purchase food for the dog until after he came home.

Upon arrival, I walked up to the automatic doors just as an employee, Nicole, was locking them. I asked her to please let me in, that I knew exactly what I needed and that my dog was hungry, I would only be three minutes. She said, "I'm sorry but the registers are closed." I then got angry because she was lying to me - directly behind her I saw two lanes open with short lines of people, still waiting to be rung up. I pointed this out to her and she said "Sorry, there's nothing I can do, I've already locked the doors." I asked to speak to her manager. She went to find the manager and came back without the manager. She unlocked the doors, glared at me and said, "My manager says to get what you need and then get out."

I got my dog his bag of food, and checked out. Before I left, I told Nicole that she could benefit from some customer service training or failing that, go into a non-retail line of work because she was very rude. She then replied, "You were the one who was rude to me." I told her that her opinion was irrelevant because I was the customer and despite her attitude once opening the doors, I still bought a product from their store and the next day I'd be calling to speak to the district manager about her behavior. When in fact I should have left as soon as she told me to get in and get out! Such disrespect. If my dog hadn't needed food that night, I would have turned around. We have not set foot into PetSmart since that day and will not ever again. Nicole is still working there by the way - I never forget a face and I saw her the other day in another store in her PetSmart attire.

Things that are wrong with this branch's customer service: 1. Employees with a bad attitude 2. Managers who refuse to deal with what is obviously a problem on both ends because they are too busy talking on their phone in the office (I never saw the manager once, nor heard her, and if Nicole hadn't identified her as a "she" I wouldn't even know she was female). I had no choice but to rate this business with one star. If I had my way, it would get no star!

They have so-called trainers that offer to sell the AKC CGC and Star Puppy certification for a fee and you do not have to attend any classes or evaluations. I saw one person bought it and they did not even have a dog with them. Not just that, but if you do not pay the trainer, you end up attending the classes and then after being told your dog passed, you are told that your dog is not old enough for the certification and that you lose your money and will have to come back when the dog is old enough.

When I threatened to report her, she said she would fix me. Two days later, I am accused of my dog causing a 2 inch deep wound on another dog that was treated two days later because it had just started bleeding. What the heck?! Anyone with 1/2 a brain knows that if there is a puncture of 2 inches in depth made to a dog, it is going to be favoring that area, bleeding heavily, yelping and showing all sorts of signs within seconds not two days later.

And the thing is, there was no report of any dogs attacking or getting attacked at the store or to animal control. Watch out when you deal with Petsmart in Naples, Florida as they are as crooked as they come and are very fraudulent! I was robbed of over $200.00

I can't believe that all the bad reviews, will have major effects to our pets, and as of 11/2/11, Pet Smart still has those deadly products on their shelf. When I was reading all the other reviews, it was dj vu. My precious kitty, Little Girl, about 1 1/2 years old, immediately started twitching. She was very lethargic, but because she was so uncomfortable she couldn't rest. she was hissing at the air, and has no appetite. I am floored that this product is still being sold.

I have taken over care of the family cocker spaniel. I have taken him to a PetSmart groomer at least 4 times and every time I have had an issue. Twice, I have asked them to trim his nails and I make it a point to say "Remember the dewclaw!" When I picked him up, I asked if there were any issues and they said "no." Every time I have had to make a repeat trip to PetSmart for not doing all of his nails. I have never been able to get my refund even though they blatantly lied to me when I picked him up. On this most recent visit, my dog contracted kennel cough from holding my dog in the back where I was not allowed to see the conditions of the holding area. I had asked to go back and was told, "Sorry ma'am, we can't allow you on this side of the counter. " They already do not service your dog when you make the appointment but rather hold your animal and tell you to come back in 4 or 5 hours. I shouldn't have trusted them. They do not care about the safety of the dogs, and I will never purchase from them again.

We wanted to buy a gold fish to start in a fish bowl for myself and my granddaughter. A great way to get started and move on to aquariums. We were refused service if we wanted a gold fish. It was suggested that it would be cruel and could kill the fish. In other words, we do not know what we are doing and **. We get the process. A suggestion to start in the fish bowl and move to an aquarium would have been greatly appreciated in our training for my granddaughter, but not be refused the opportunity to buy a gold fish so we can learn about the fish and their care. We went to PetSmart because we were given a gift card. In going through the store, we found the place to be dirty and the help was ignorant of how to talk with customers to make the experience pleasant, education and fun. Don't shop at PetSmart. They have no idea on how to treat people. We hate to see what they really do to pets.

I took my dog there to have her looked at because she was vomiting and had blood in her stool. She was diagnosed with Parvo. They quoted me $1000.00 for a 4-day stay with IV medicines. And they gave me the option to do outpatient care for her where they would do subcutaneous fluids and antibiotic injections. After 3 days of this and her condition worsening, they suggested that I put her to sleep or surrender her to the hospital where they would have her on IV medicines for 3 days. If she pulled through, they would adopt her out to one of the staff members.

I took her to another clinic where I was told that a 4-day stay there with intravenous medicines would run me around $300.00. He said that he had seen much worse cases than her that pulled through. He stated that the treatment she was receiving there was "like pissing in the ocean". It means that what they did there was better than nothing, but only slightly better than nothing. He also said that if she had continued this "treatment", she wouldn't have made it. The new doctor had her well again and running around by the 3rd day. I spent a little more than $400.00 at PetSmart on a treatment that would have killed my dog before being charged $300.00 at the new place to get her well. This place is a ripoff. They will not try and heal your pets if you cannot come up with the money up front to meet their ridiculous price demands. Do not go there if you care about your pet.

I went into Willoughby PetSmart on 10/17/11, where we usually spend around $80+ on prescription food and bulk litter for our cats. At 1:00PM in the afternoon, the cats up for adoption were in dirty cages with litter and food contaminating the water bowls. The animals seemed depressed. When brought to the attention of an employee, the employee stated "they haven't been done yet". Unacceptable! I will no longer support an organization that can charge outrageous prices for pet supplies, food, vet services etc., yet not take care of the animals appropriately. As a corporation, shame on PetSmart! And for the sake of mentioning it, we adopted a cat from there last year. We brought her home and found out that she had worms. Boycott PetSmart!

I brought my dog in to Pet Smart for their "premium" package and they just bathed her then shaved her naked. They did not listen to me when I dropped her off. I will not refer others to this business and I will NEVER use Pet Smart for dog grooming again.

I have taken my dog there for over 11 years, and my number one complaint with her was that her breathing was hard. I even took a move of how she did it. All they could tell me was that she was overweight, and they gave me Thyroid medications for her. Now, after all this time, they think she has Cushion's disease but one doctor says, "Yes, that's what is wrong," and then another says no.

So, my husband took her in today, after she has been there for 8 hours. They gave him the wrong amount on the cost of the test, and because they could not get a hold of me, they did nothing, but they have my husband's work number and they never did call it. Then, I got to look at her paper and it says, "abnormalities about her eyes," and they did not tell me anything about it either. I have never gone there where it did not cost me over a $100.00 to take her.

The rate for this is 1. I had to put one because it would not let this go through. I think it is a shame that after all this time, the dog is almost at the end of her life and they think they known what is wrong with her. Contact me if you are like, "Boy, do I have more."

I will never order a big ticket item from PetSmart's website again!

I have a destructive terrier. Our trainer suggested that we get a kennel for the backyard so that our dog won't eat our furniture while we're away. I mistakenly bought just the cover for the kennel. Then, an hour later, we went back online and ordered the actual kennel which was way more expensive than I thought. I called the hotline to cancel the cover, and someone said "I can't cancel that, Ma'am." I'm pretty sure they're counting on people being too lazy to return an item once it's delivered. Anyway, they sent me a 'survey' to ask how my experience was and I explained what happened. Then, the next day, the cover was delivered.

The day after that, I got an email cancelling the order. I emailed them back and asked about the cover or the kennel that was being cancelled and mentioned that my card is still charged for both (and explained, again, what I wanted). The kennel was delivered a couple of days later. The last email I received said that they were going to pick up the cover. Well, that never happened and my card still shows it's charged for it.

Then, my husband started to put the darned thing together. Screws were missing and the chain portion is completely tangled and messed up (sections on the ends are outright missing).

I had a 3:30 appointment to have my dog groomed. I dropped my Bichon off at 3:15 p.m. and spoke directly with the groomer. My dog was to receive the "top dog" package that included whitening shampoo and nail grinding.

At 6:30, I head back to PetsMart thinking they forgot to call me. When I arrived, the groomer informed me that my dog was not ready, and it would be 30 more minutes. I wasted about an hour and 45 minutes in the area--still no phone call. At this point, it is now 8:15 p.m. and PetsMart closes at 9--and still no call.

When I went back to the store, there is the groomer, finally clipping my dog's hair! I waited for him to finish (now 8:45 p.m.) and then asked to speak to the manager.

My husband took my puppy dog, a 4 months old Shih-tzu to the grooming salon at PetSmart Devon at 6pm. Usually they take 3 hours to care for my puppy, but this time, it was only 1hour 30 minutes because the beautiful soul groomer simply shaved my whole dog and returned it to us.

When my husband brought the dog back all I did was cry and scream like a crazy person. To shave a puppy will take him 3 to 4 months to have the same grown hair. So I got the dog and went back to the store, the manager that was there was really nice and understandable, offered us the refund and agreed with me that my dog looked dirty and that shave was not very appropriate for his age unless requested by us, which was not. But he said that he was just filling in that night and he was going to pass the incident to the actual store manager next day.

So I called next day and said everything again to the store manager, Scott, he listened, he apologized and mention that my husband had sign the paper authorizing the "haircut". Okay, please do not call me stupid! We always have to sign that paper when we leave our dogs there but that does not mean that we understand that the groomer will not even try to bath or brush my dogs hairs and will go straight to the shave. But likely the super smart and efficient groomer gave the visit report to my husband in which he checked that the coat of the dog was good not matted as he told me after shaving him. Paper by paper I have the proof that what he did was unprofessional and unnecessary. After all the discussion with the manager by the phone he asked me if I could take that dog back for him to see if he was dirty and they would clean it up! Really? They should not worry about it, I am not bringing my dog there anymore. The poor thing looks so silly, not to mention that his ear cut is all chopped. I know that a bad haircut is minor close to what happens with your little fellas but I am still really upset. I would have done a better job myself.

We went to Petsmart in Trussville, AL, to make an appointment to have both our Aussies shaved. When we went into the grooming department, no one waited on us. There were many girls shaving the dogs, but no one would help us. After a few minutes, I finally asked the group, "Excuse me, we would like to make an appointment for our dogs to get shaved," to which no one replied. One girl finally spoke up and yelled out, "What kind of dogs?" I told her Aussies and how much they weighed. I stood there for a couple of minutes before another one finally came up and took our information and made an appointment for a shaving and to have their anal glands extracted. They were very rude and poor in customer service.

The day came for the shaving and we dropped them off. We picked them up later that afternoon and we have noticed right away that they were very scared. They would not leave my wife's side. If my wife would go outside without them, they would go ballistic. They were traumatized. Later, we noticed that there were scabs on all of their nipples. Later that evening, they began rubbing their rear ends on the carpet and biting at their rears. This anal discomfort they seem to be experiencing continued to get worse over the next few days. My wife finally had enough and called Petsmart to complain. The vet told her to bring them in to look at which she did. The vet confirmed that their groomers had nicked some of their nipples and a couple were completely shaved off. I can't imagine how much this must have hurt them. There had to be blood everywhere and they had to be yelping. The vet also told her one of the dogs anal glands was not completely extracted. Lastly, he said that both dogs had a fungal infection. The vet said this was pre-existing, which we know to be false. The dogs were fine before we took them to Petsmart and how would both dogs catch the same thing at exactly the same time unless they used some dirty instruments on them. Their vet did give us some medication free of charge which did clear up the infection.

We always had very rude customer service at the Trussville Petsmart. We are very polite, patient people too, so it is not like we are instigating their rudeness. My wife has finally had enough and said we are never going there again. We will have to drive 5 miles out of our way to the nearest Pet Supplies Plus, but it will be worth it to not put up with the unprofessional/unskilled staff, terrible customer service and danger to our dogs. Go somewhere else!

I tried to return a fish I had recently bought there that had died. The clerk told me that I had to have the receipt in order to give me credit or another fish and that it also had to be within 14 days. I told him I was never informed of that and he told me that it was stated on the receipt. I bought two more fishes, went to the register to pay and when the receipt was generated I asked the cashier to please show me on the receipt where it stated the return policy regarding fish. She was not able to find it and called the manager who is the person I have named in this complaint.

Then they told me no, I was not told the right information. The return policy was on the bag the fish came in. I asked the manager to please show me where it stated that. The manager could not find the return policy on the bag either and they collectively--the manager, cashier and clerk--decided that it was on the old bags. These are the new bags. I can t understand how a big organization like Pet Smart can solely rely on a verbal only return policy. I think it is totally unfair to the customer and absolutely crazy for a company like this to risk this type of policy.

I heard something on the news, but I didn't get the story about PetSmart. Just hearing about them brought back the bad memories I will never forget at PetSmart. I went to PG Community College to earn a certificate as a Veterinarian Assistant. I landed a job with a private after I was let go with PetSmart. Reason being was that I would cry from what I experienced the short time I worked there and if you weren't in the click, you were out. Clients didn't get all that they paid for when it came to their beloved pets and how some of them were treated. More personal business than professional business. I don't understand how the vets are still in business. The clients are paying for services their pets never received because they would overbook and work the employees like Hebrew slaves. I wouldn't recommend anyone to take their pets to PetSmart and mine will never go there. Even if they have gotten better, I still would never take my pet to them at all.

The local Pet Smart advertised that pet rescue societies would be displaying dogs and cats for adoption at their store around April 28, 2011 for a few days following. I went to Pet Smart to purchase my dog supplies and while there, I looked at the new puppies on display. I decided to buy one. Within 24 hours, this puppy was in life-threatening status and had to be taken in for vet treatment, retained in isolation and treated for a very dangerous respiratory illness, possibly distemper. I have a dog at home and he was also exposed to this puppy, so the potential was to lose both dogs and my son's visiting dachshund.

In order to try to save this dog's life, I left him with the vet for 3 days in isolation and critical care. My dearly loved 5-year old dog had to undergo a broad series of injections to try to prevent his demise as well. Even though these dogs were offered by a 'rescue' society supposedly, having them on premises at Pet Smart, as well as the advertisements, led to legitimacy of the adoption process. The dogs should have been in good health. These puppies were also neutered at 6 weeks old, which should have created alarms for someone who knew better (which I did not). I also found out that the puppy had hookworms although supposedly (according to the paperwork), he was wormed. The vet told me the products used for worming and the initial immunizations were substandard. Pet Smart should be responsible for hosting the adoption process.

Never take your dog to be groomed at Petsmart. My dog ended up in the emergency room at midnight. They cut and bruised her. Hundreds of $$$$ in medical bills, pain and suffering, she is only 11 months old. I did not even ask to be reimbursed for medical bills, ust $45 grooming fee and they refused.

I have taken my Shih Tzu mix to the PetSmart grooming salon 2 times in the past few months. They were super friendly; however, I was never informed of the anal gland procedure for little dogs. If I had known, there would have been no question as to whether or not I wanted it done.

Only 2 weeks after the second grooming, I had to rush my dog to the 24 hour animal ER because of a pussing rupture on her right butt cheek. The vet looked at it for 2 seconds and was able to tell that her anal gland had ruptured because it was never expressed. He also stated that it is part of the grooming process.

I called PetSmart the next day, only to be told that this is a "request only" procedure. What if we don't know about it and how important it is? My poor animal had to have a 2 inch abscess removed from her butt cheek, has a nickel-sized open wound, and is on pain killers and antibiotics. Needless to say, the bill was $380 dollars. I have contacted PetSmart customer service but I do not expect a response. I think my next step will be to contact the BBB.

The story was repeated numerous times on Saturday morning and I thought I would bring it to our readers just to show how misfortune can strike at the Holidays and how many times have each of us taken a pet to be groomed and this could have happened to us. Condolences to Rozzy over the loss of River and hope she gets some answers."

From http://www.myfoxhouston.com: Like many pet owners, Rozzy ** has always considered her dog, River, more like her child. "I love my dog. My dog is my everything," said Rozzy. So you can only imagine her disbelief when she dropped River off at the groomer Wednesday and minutes later got a call that something was terribly wrong. "I just picked him up and I held him and I was just crying. I said, 'What happened to my dog? Somebody please explain to me what happened to my dog,'" said Rozzy. The champion-bred Maltese died, but when she asked the folks at PetSmart how it happened, she said, they gave her the runaround. "(The groomer) said, 'He jumped off the table'. Then he said, 'He fell'. That's when I said, 'Did he fall or did he jump? Because first you said he jumped, now you're saying he fell'", Rozzy said.

She said what hurts her the most is that she has come to the same grooming salon for the eight years she had River, so she expected the people there to have a little more compassion."You see these bags, I have cried for the last 48 hours nonstop," said Rozzy When we contacted PetSmart to try to get an explanation, they instead offered an apology. "No words can begin to ease the loss of Ms. Rozzy's beloved dog, River, nor adequately express our sorrow. We consider Rozzy and River members of the PetSmart family and deeply regret River's passing," said a spokesperson with PetSmart.

But that's not enough for Rozzy, who said she immediately took her dead dog to a private vet--and she says she has paperwork to prove that PetSmart's versions of what happened that day don't add up."I brought him here to get groomed for Christmas pictures -- so we can take our pictures, but never to die," Rozzy said.

I needed a travel bowl to ship a dog. I was short on time so I decided to go to the closest PetSmart. Travel bowls are usually $3-$6 for both water and food but, the location closest to Lambert Airport didn't have those, only the ones that ranged $8.99 and you had to buy two. Due to the urgency (your pet can't travel without the bowls) of my situation, I purchased both.

After I transported the pet, I called every PetSmart in a 45-minute drive radius and every single store had the cheaper one. I called the store manager and he said the problem was a computer glitch. I called customer care but they never responded to my complaint, that they were gouging. Petsmart is a cute warm name but these guys care less other than their bottom line.

I took my dog to get her teeth cleaned, and was sold a wellness contract, that they said would guarantee her health. When I picked up my dog, I noticed her eyes were watery. The next day her eyes got all red, and almost closed. I called, and was told this was probably from the bright light that was used to clean, and would go away. The next day, they were worse, and I brought her in, and told them to help my dog, so she would not get worse. The vet, when looking me in the face, admitted that they should have covered her eyes, but must not have, and gave me drops for her eyes.

I took her to an emergency vet the next day, because my dog could barely see. They found that both eyes had been scratched, and gave me medicines to heal her eyes. I went to Banfield, and told them what was found. The vet then admitted, they must have got chips from cleaning in her eyes. My dog's right eye got better, but not the left, and when I went to Banfield, they told me to take her to a vet, who deals with eyes. I took her there, and that vet was able to fix her eye, and Banfield paid the bill, after I reminded them how she was injured.

I would never take any dog, cat, etc. to Banfield, because I love my pets. Now, they are turning me in to collection for the wellness contract. They will get the money, when they pay my time and suffering, worrying about my dog. I did many trips to and from vets, spent time on phones and worrying about my dog, to the extent that I got sick, and had to see my doctor. I had this dog since the day it was born, and she is family. Now, they have people harassing me on the phone for money they will get, over my dead body.

I went to a local PetSmart to buy some of the Black Friday specials. While walking around the store, I saw 2 shoppers with a cart loaded of a special price cat litter. I also witnessed one of them opening one of the cat litter box on the floor. As I did not know what was going on, I decided to ask what the good deal was about that item. They told me that besides the sale price, a $5 gift coupon comes inside of each box.

I then decided to get one as well and open to see myself if the $5 gift coupon was inside as I know sometimes containers or bottles can be opened without breaking the seal. As I was opening the container, the 2 shoppers walked away leaving the opened container behind. Also, as I was opening the container, one of the store associates (Sara) walked by and shouted that I would not be able to use the gift coupon today anyways. Regardless of the rude way she approached me, I decided to place the gift coupon back inside of the container and get 3 other containers and continue to shop.

A few minutes later, the same associate (Sara) showed up in front of me to accuse me of opening a container she had with her and taking the gift coupon. I was shocked with her attitude. I tried to tell her that the container I did open was inside of my cart and that I was going to pay for it. She threatened to call her manager. I told her once again that she was making a mistake and that I did not care to have her manager talk with me. As I tried once again to continue shopping, associate Sara and her manager approached me and in front of a few customers, and she once again accused me of opening the container and taking the gift coupon. I was speechless and embarrassed with the whole situation.

I tried explaining once more to Sara and the manager that I was just making sure the coupon was in the container. However, associate Sara continued to humiliate me in front of the other customers. Her manager just tried to tell me that I would not be able to redeem the gift coupons today anyways. I wasn't even interested in using the coupon at that time anyways. I was only checking to see that the coupon did actually come in the container as the other customers had told me.

I never felt so insulted and humiliated in my entire life. I am a good person who works hard. I would "never" allow myself to steal a $5 gift coupon. I left this store in tears and as a result, PetSmart has lost my business, and last but not least, PetSmart associate Sara and her manager seem to not have any customer service skills whatsoever. Associate Sara's behavior was wrong, rude and unacceptable.

I worked for a pet food company as a demonstrator. We go to PetSmarts and Petcos, set our table up, walk around the aisles and talk to customers about our pet food in hopes to convert them. It's a 4-hour shift on weekends only. I've been working for this pet food company for almost 13 years. The PetSmart in Hot Springs just opened and I have been driving back and forth for well over a year to Little Rock and North Little Rock, AR to work my demos since right before I moved back to Hot Springs, my employer just hired someone for the Petco in Hot Springs.

So, when I heard that PetSmart was getting ready to open, I was so happy because the drive back and forth was wearing me and my vehicle out and I wasn't getting compensated for driving way more than anyone else. With gas prices going sky high, my drive was 1-1/2 hours one way there and back for a total of 3 hours each day Sat and Sun. It just wasn't worth it for me to keep working for them much longer if PetSmart didn't open soon. After pestering my boss letting me demo in H.S., she finally put me there every Saturday.

He said the store is too small for another demonstrator to setup and I couldn't be there. That was fine with me since the store is very small. I had no problem going back home. Then he said kind of hateful that I could stay if I didn't put my table up but just walked around the store. I told him no problem. He said corporate didn't tell him about the demonstrators being there. I walked up and down the aisles and with in my 4 hours, I talked to 14 people with about 11 conversions. That following week, that assistant manager called my employer and made a formal complaint that I didn't talk to the customers, the other pet food girl made rings around me, and that I drank my water out in the store.

The other pet food girl never talked to anyone. She, in fact, told me she hated doing demos and didn't even want to be there. She didn't talk to 1 person. She was talking to the adoption people and texting on her cell phone in the aisles constantly. She had her water sitting on top of her table and drinking it along with soda. Because of that complaint from him, I resigned after all the years I've worked as a demonstrator. I have never had a complaint in my life. That man lied and is very unfriendly. I think this is a discrimination situation since that other demonstrator is 20 years younger than me and he just didn't want me there. I was willing to go home. I had no problem with him not wanting me there. With the economy as it is now, I really needed my 2nd job but thanks to him, he did nothing to lie, which was very wrong.

I applied the Sentry XFC Flea and Tick product exactly as the box directed to my 3-year old Sheltie mix. She began acting strangely soon afterward. She kept trying to rub her back on all the furniture, like a cat. Her back started twitching and she was very uncomfortable. She couldn't settle down and was drooling. We tried to keep her comfortable but her behavior was not normal. The next day, she must have licked some of the product and she began hiccuping and smacking with her tongue. We called the hotline and did get wonderful help, but this should never have happened. There is nothing documented on the box and no warnings anywhere. This is a horrible product. Our beloved Roxy is feeling a bit better today. The hotline rep, Vickie, stated that her skin reaction should resolve itself in 48 hours. I'm horrified by what I've read online. We are so lucky that Roxy's reaction wasn't worse. Do not buy this product.

I bought Blue Buffalo food on recommendation from an acquaintance. My lively puppy with fantastic appetite stopped eating and had and continues to have urinary problems. This has amounted to huge vet bills, worry and pain for my dog. I'm still waiting for the test results. I contacted Blue Buffalo three times. They sent one email saying my line was busy and never bothered trying to contact me again even after my follow-up emails. Blue Buffalo damages dog's health, costs the consumer huge costs and just ignores their responsibility for damaging health of animals! They should be put out of business! I was told by the vet that their food can cause complete renal failure!

I have spent thousands of dollars at Petsmart, but I will no longer do business there. I locked my dog accidently in the car. The sun was out and we were driving in a black car, so I was worried she would suffer from heat stroke before I could get the car unlocked.

The manager of this Petsmart said they could not help me, although I only needed someone with skinny arm to reach in and push a button. One young man got in a heated argument with her about helping. She threatened his job. And when I asked for water to at least water my dog down with, she walked into the back to bring out bottled water which she wanted me to stand in line and pay for. I just threw the money at them, and walked out.

They did allow me to use the phone to call for a locksmith, which never showed. The vet did not bother to help as well. I think they would have been fine sitting there watching my dog die from heat. However, some nice young adults came to our rescue. I wish I had their names. The young lady took off her hoodie, pulled her shirt sleeves up, reached in and around and pop: she saved the day!

I wish she owned a pet business because I would be buying from her. Too bad, I am in charge of a dog walking group as well as volunteer with a dog service. They will lose a lot of money. And their reputation is shot because I plan on spreading the news about this lemon of a business.

For a place that prides itself on being dog-loving, they were going to watch my dog die! Oh, and by the way, just the week before this incident I heard the groomers yelling for the dogs to shut up! They were only barking! I should have listen to inner warnings then. Hope this place closes! My husband and myself, not to mention my dog, were all sick from stress as well as the heat.

I had boarded my dog (a Lhasa Apso) at the Petsmart PetHotel on the 4th and 5th of September. When he was given back (I was abroad and my neighbors had taken him back), he had a big yellow stain on his back and he was stinking like garbage. Following this, my neighbors had to give him a bath since even their apartment started stinking.

I called the manager of the store and asked for an explanation, and he didn't even have the courtesy to say sorry! Instead he was trying to tell me that the dog was not neutered and so he had marked his own territory and hence he is stinking from his own urine! In fact, he was neutered and it was in their records, as he had stayed there once before (we had a bad experience even then). My dog has never passed urine in my house; he is very well house trained. In fact, he probably got into contact with some dog excreta and they never even bothered to take a look at him or wash him .

I told the manager that he was house trained and had been neutered. He was still repeating the same story as if he was a "tape recorder". He had the arrogance to tell me it was all my dog's fault. One more thing, they took extra money from me saying if I didn't pay the dog would be taken out only twice in 24 hours(!) and still he came covered in urine and feces. Obviously he was not taken out at all! I couldn't understand how Petsmart could be so bad and how could they employ such ignorant and pathetically arrogant people in their managerial positions.

The problem I have with Petsmart is this. When my dog was only a couple of months, we took him two separate times to get his nails clipped and filed. The first time, they only clipped them which was just fine because that is all I asked for. I stood there and watched while the lady did them and my dog yelped a little but for the most part behaved.

They evidently put this down in their computer because the second time we went there and I asked for them to file my dogs nails, they once again only clipped them but this time, the lady had two other women and the store manager hold my dog down. My dog is a Siberian Husky but at the time was only about 4 months old, so he wasn't very big and he was so petrified he yelped and cried for me but they wouldn't let me go behind the counter to calm him. I was so upset, I ended up in tears by the end and we haven't been back since.

As for Bansfield, it is a complete and utter rip off. According to the vets, there you can't find cheaper services. Well, I have talked to other dog owners and that is not true. I myself, am a wife of an Airman so I can take my dog to the base to get his shots and things. The other issue I have with them is I bought blue buffalo dog food which I heard from countless people including the vet at Bansfield, the food is great.

The vet didn't mention that a lot of dogs experience diarrhea on the stuff and if your dog gets diarrhea to just change the dog food. Results my dog had diarrhea for 4 months because I thought at first it was a food allergy from chicken or the rice. So, I switched flavors then I went to Bansfield. They told me, I would have to buy hypoallergenic food and they would need to do $400 in tests to check what was wrong with him. I passed on that option.

End result diarrhea. I then looked up the food and found diarrhea is a common occurrence and Blue Buffalo isn't as good as what the Bansfield vet told me it was.

I purchased this piece of junk from Petsmart. This thing is a scam! It does not work! I have four cats, that range from kitten to six years old. The only thing they used was the toy attached to it and they eat the catnip that came with it. They will not use the scratching board. Like I said, it is junk, and don't waste your money like I did. If you happen to catch the commercial for it, pay close attention! The emery board in the commercial does not have sand on it. It is just plain cardboard! A Liberal must have came up with this idea, because they are only good at wasting other people's money.

We fed our Cat Lucky Petsmart Sophistacat Sliced Chicken Cacciatore on Sunday, August 15, 2010 and at 1:30am on Monday morning Aug. 16,2010, he woke us up vomiting badly his conditioned continue to get worst. So, finally Monday evening, we knew he wasn't getting better so we took him to our Vet in emergency.

He ended up staying at the Vet's for 7 days because he had been poisoned from eating this food from Petsmart and Petmart won't take the responsibility for this or help with the Vet Bills or anything even know this food was on recall on the FDA web site. Petsmart doesn't care about Pets just about money, so don't shop there if you care about your Pets or they will die.

I would like to lodge a complaint on billing process and procedures at Banfield. I have two Bassett Hound dogs, Sarge and Sadie. Sarge has/had an account with PetSmart. I buy all my pet supplies, food, toys from PetSmart. I received and responded to my first notice to I.C. Systems to find out my account is in collections. The letter states I owe $228.35. Where as upon speaking to the I.C Rep, I owe for 4 months at $18 per month. I then tried to call PetSmart to resolve issue and pay any past due amounts. The PetSmart location in Summerville indicated they would waive re-enrollment into the Pet Care Program but I would owe full amount to be paid only to I.C System, Inc.

I was setup on automatic pay via my credit card. They alleged they could not bill against this card but cannot back up why they could not post the charge to my account. I understand that it is my responsibility to pay my bill at $18.95 per month which was set up on automatic payments against my Capital One MasterCard which always has sufficient balance to cover my automatic payments. I have several other accounts set up for automatic payments on this card: my son's college school ring, my Comcast cable provider, etc. I did not have any problems from the other auto pay bills nor did I ever receive a call or letter to tell me there was a problem billing against my credit card. .I take pride in my credit score and paying my bills on time. I find it hard to believe that PetSmart endorses these poor business practices at the expense of losing customers.

The collection rep indicates I really have no recourse of action. This is an issue of principal that I hope someone looks into for other customers. I value the service provided by the awesome vet staff. However, the billing and/or office management processes need to be assessed and re-vamped. If this issue is not resolved in my favor, I will choose to no longer do business with PetSmart. I will share my negative experience with all my friends, co-workers, family and anyone that will listen. I will also register a complaint with Better Business Bureau and Consumer Affairs.

Again, let me re-state, I am willing and able to pay what I should have owed based on the monthly charges and would like to continue my PetCare program with PetSmart. I do not think it is fair to send to collections without any attempt to notify client and then to up the charges based on usage. Sounds like no one cares and PetSmart make out. If you lose customers based on your slack business practices in the end will impact your business. Sincerely, Joyce ***

I purchased a toy for cats/kittens; the product name is Toyshoppe Spiral Teaser with Feathers. The toy has both feathers and plastic ribbons attached to a wand. I purchased for both kitten and adult cat. Then the toy fell apart within a day of purchase. Also, my adult cat ate one of the ribbon pieces, and it began to vomit and had to be taken to the vet. Then it required multiple tests costing over $1500.00.

Did you stop making the Royal Canin, Chihuahua # 28 in the green bag? The Chihuahua # 28 in the gold bag is smaller and not the same food. Or, did PetSmart stop carrying this product?

I purchased the Sentry XFT 61 from Petsmart due to it being cheaper than what I usually get which is Frontline. I have a 1 1/2 yr. old Great Pyrenees and a 5 yr.old Golden Retriever. I applied this "poison" to both dogs per the instructions supplied and within 10 minutes of application my Pyrenees started running around and trying to bite where I had applied this crap. He has been scratching uncontrollably for the last few hours. At this time I thought it might have been a rogue flea but I was using this "poison" as a preventative.

I jumped on the internet and tried to type in this and Sentry XFC popped up all over the screen with people experiencing the same symptoms as my dog. I immediately bathed both my dogs in Dawn detergent several times to rid my dogs of this. My dogs are still tearing away at themselves. I am on a very strict budget due to me losing my job and cannot afford a vet like before. Where is the R&D at Sentry? This product is highly toxic and someone should be held responsible. I feel that Sentry revised the original formula and still did not get it right. i looked all over the internet and found no one has posted anything on the new formula XFT 61. This product should be pulled from the shelves and Petsmart should have dropped the Sentry/ Sergeants line from their stores and should be held responsible due to them already knowing there is a problem.

On June 2, 2010 I took both my dogs (Holly, who is a 1 1/2 year old Bishon; and Brie, who is an 11 1/2 years old Shitzu) for grooming, haircut nails clipped, ears cleaned, etc. Total amount paid was $96. On June 11th Brie started to cough terribly and vomiting. My partner and I took her the vet and found out that she contracted kennel cough. Also that her ears were infected showing no signs of plucking or cleaning present. The vet stated that there is a 7 to 10 day period before a dog will come down with the symptoms of kennel cough. On Saturday June the 12th Holly also was displaying the same symptoms and off to the vet we went again. Total vet bill was $137.64. Our dogs are total inside dogs and have not contact with other dogs. The vet agreed that they contracted it through the Pet Smart visit.

We retuned to Pet Smart on 6/12 to explain the circumstances along with a letter from the vet explaining the symptoms of kennel cough and ear problems. We spoke to a manager who took a copy of the letter and said she needed to contact the corporate office and would return a call. On 6/14 the manager called back stating there was nothing they can do because I signed a release form. The issue is not only the dogs' illnesses but when I brought them in they were very busy and I had 2 dogs in my arms and they threw a sheet of paper in front of me not even explaining what I was signing for. I was not given a copy of this form. I work in a retail environment which demands full disclosure and that it is understood by the consumer. We feel we were treated unjustly and that our dogs had to suffer through the negligence of this company. We can only wonder how many other dogs incurred the same illness.

No resolution with Pet Smart. They are blaming the consumer for their negligence by not reading the paper that was thrown at them with no explanation as to what was being signed. We incurred $137.64 in vet bills, lost one day of work and have had sleepless nights of hoping the dogs would recoup. Brie is still showing some symptoms a week later and am worried because of her age. This could be deadly if not cured. I am most upset that there was not even an apology of admittance of any wrong doing on their end.

So I took my dog Molly in on a Thursday at 10:30 am. The girl on the phone did not sound too busy, so she said bring her down anytime. I suggested 10:30 am; I walked in and they seemed to be moderately busy I was filling out my paper work and specifically told the older woman my husband's number (the one they have on file) was changed. So I gave them my number since I was the one picking my dog up. I wrote it on my paperwork in big letters with my name. They took my dog and I left. 3 and 1/2 hours later I call to check on Molly and they told me she would be done at 2:30 and that they would call.

I never received a phone call so around 3:45 I drove to PetSmart to see what was happening with my dog? No one said anything to me when I walked in at first; then about 3-5 min later a girl drinking a water bottle said can I help you"? I said yes I'm here for my dog is she ready? She said "yes we called you". I asked her what number they called. Well they called the specific number I told them not to call because it was not in service. They never listened to me or looked at the sheet or entered an updated phone number for me.

My dog sat at PetSmart for almost 6 hours because someone couldn't take the time to type 7 digits into the computer. Then I see my dog and no one speaks to me, I get handed my dog over the gate and the girl says here you go very rudely. No one took responsibility for the phone number problem I felt as if it was my fault. Then I finally check out upset and irritated, and leave with my dog and not happy with her grooming at all. She sat there for almost 6 hours and her head was a mess, and her tail didn't even look as if it was touched! I called the store manager and she offers me to take my dog half way across town to have them fix her. At this point just wanted a refund, and that was never offered to me, nor was I feeling like I was being taken seriously, yet again. I'm not happy I paid $50 dollars to have my dog sit in a kennel for the whole day while they did a halfway job. Please be aware if you decide to take your pet into a PetSmart grooming center. I will not be going back. I spent $50 I am on a budget, and felt as if I should have received a refund.

First off, I want to say every experience with the dog grooming at the PetSmart we normally visit was great. We live on the north-side and normally take our little dog to one over here, but we happened to be on the south-side and said, well why not. So we came to this one to get his nails cut.

When we came in, I said that I needed his nails cut and the guy didn't even look at me just started writing the bill up on the computer. My dog usually get a tiny nervous when we take him in so he peed on the floor. My boyfriend's mother then asked the guy if he had a paper-towel to clean it up. He didn't even look at her, just smashes it into her hand. Of course, that wasn't enough so she says "do you have any more?" And he says, "no, I do not, your going have to go out into the store and find it yourself," which I thought was rude.

When it comes time to hand over my little Oscar to the guy he yanks his leash out of my hand does say "here" or anything polite. He gets Oscar on the table and this is where it gets bad. Every time we've ever taken him the person cutting his nails usually talks to him nicely, pets him and then starts cutting his nails. That is the proper way. Oscar never struggles or gets scared. The guy puts him on the table and instead of putting his arm under his belly and doing each paw; he stands him on the table on his back legs with a collar around his neck standing him up. I'm thinking, "Where the ** did you learn to cut nails that are not how you cut them."

Next thing I hear is my dog yelping, crying and squirming because the guy cuts Oscar's poor paws down past where the quick is (vein inside of a dogs nails). At this point, Oscar is terrified and keeps squirming and yelping. I then physically see the guy slap him and yell "shut up" to my dog! I'm ** so I say "Excuse me!" only to be ignored!

The guy then proceeds to cut my dogs nails past the nerve on every single nail and ignores me every time I say something and tells my dog to shut up three more times. My dog almost fell off the table 3 times which with that leash they put around his neck could have killed him. Oscar was so scared he pooped on the guy and the guy says "I'm so tired of these **dogs."

Hey PetSmart, how about a tip! Don't hire guys that don't like animals! My dog is now going to be terrified to go and get his nails cut and he can barely walk around now because his paws are so tender!

I brought my 6-month old golden retriever into the Falls Church, VA location to be groomed on March 22nd, 2010. I dropped her off at 11:00 a.m. for an appointment at 1:00 p.m. I discussed with the groomer what services I would like done, specifically detailing the cut and feathering for her breed. I received a phone call at 5:00 p.m. saying she was ready to go home. I arrived a little after 5:00 to find she was still wet--not just damp, but parts of her fur were visibly wet. And for lack of better description, Moxie looked like she had the mange! It was apparent to me that whoever groomed her was not adept at using their equipment, nor were they familiar with grooming standards for her breed.

In the past I have taken Moxie to a golden retriever breeder/groomer to be clipped, and for $35 she comes out looking ready for the show ring. I paid the PetSmart groomers $80 to have her come out looking like she was attacked with a pair of blunt garden shears. Never again! Ridiculously high prices for terrible amateur service. I am out $80. PetSmart loses a customer and my poor dog has to walk around looking like she has been mangled by a pack of rabid squirrels.

On 3/4/10, I went into PetSmart to buy a case of dog food (12 cans). It was 6 cans of beef and 6 cans of chicken. Well, the cashier tried ringing up the cans separately. When I asked her why she was doing that, her excuse was the cases normally don't ring up. I told her to take it off because I was not going to buy it because it was way higher than the case price, which was on sale for $7.99. She finally took off the single can charges and finally scanned in the case. She was rude because of this.

Warning, they are told to do this, so PetSmart can make even more money off of the people.

On 3/06/10, I went to have my dog groomed there at PetSmart. I will never do anything at PetSmart ever again! There were lines where they shaved my dog, the shears were very dull. My dog even has a very bad razor burn on his head, now I have to put medicine on it so it doesn't get infected while he is scratching it. They even charged me a ridiculous price of $62.79. We told them we gave our dog a bath before bringing him, but they still did whatever they wanted to do. They grinded his nails, which we didn't ask for, now they are pointed and are sharper than before.

The damage that has resulted is my lost of $77.41. All I am seeking is to recover what I spent on the purchase that I never received in the total amount of $77.41. I believe that the lack of information i.e. an address and last name of representatives emailing me is their way of making it very difficult for the consumer to resolve their problems. Shame on Petsmart. They should change their names to Petsheisty.

I started taking my cocker spaniel mix to PetSmart to get his hair cut after a bad experience with PetCo. On Saturday, November 14, 2009, we dropped Zeus off at 7:30am to have him shaved. The grooming salon said he would be ready around 1pm.

After waiting at the PetSmart store for an entire hour, Zeus was retuned to us, looking like a lion! They had not cut his head, ears, or tail. He was in care of the PetSmart grooming salon for a total of 7 hours and was not 'shaved' when he was given back to us. Only his body and legs had been cut.

My husband proceeded back into the grooming salon after a few minutes to see what could be done about this. The store manager, Chris, and the salon manager, Manny, proceeded to explain to my husband that my dog bit the groomer 7 times, that he wouldn't sit still wile his legs were cut, and he was very hyperactive. They told my husband that it was his fault for bringing Zeus to the salon on a 'busy Saturday, when there were pet adoptions'. When my husband asked why he was making a fuss about his legs being cut did they not stop cutting his legs and cut his head/ears/tail, they had no response. When my husband asked why my dog was not taken off the grooming table and we were not contacted after the FIRST time our dog 'bit' the groomer, and they had no response.

I have taken my dog there every 3-5 months for the past few years to get the very same hair cut that I did today with no problem.

I was on the phone with Chris for a total of 15 minutes where I was told that I had no reason to be upset and that I could bring my dog back to wait for him to be cut again. When I asked why that wasn't done when I went back into the salon after immediately picking up Zeus, he again, had no response. I was told by Chris that I was not giving him a chance to talk. He proceeded to explain to me my husband only asked for 1/2 is money back, which is not true. When I asked what was going to be done about the employees in the salon that obviously could not do their complete job in a 7 hour period, he said nothing. I then realized that I would be taking my dog elsewhere from now on.

After letting him say what he needed to he reluctantly gave me the district managers phone number, asking me why I wanted to contact him at all. I told Chris, as most dog owners would, that having my dog sit in a cage for at least 5 hours without food, water, or being taken to the bathroom was unnecessary and I would not let happen to him again. He then told me that my dog was 'being worked on the entire time he was there'.

All in all, PetSmart is a good company, but they have very bad people running it, who do not have customer service skills, whatsoever. I do all of my pet shopping there, and will try a different PetSmart store from now on...

I have 10 cats and feed a colony of 20 on a daily basis, so I spend quite a bit of money on pet supplies (over $1,200 a month). For a couple of months, I've noticed that the Petsmart store that I go to has been selling and displaying chocolate candy on low racks at the cash registers. I understand that they are marketing this candy to children so they want it to be displayed at a child's height, but in doing so, the chocolate candy is also easily accessible to the dogs that are brought into the store by customers.

It is well known that chocolate, even in small amounts, can be deadly to animals, and dogs are known to have a sweet tooth and can easily tear through wrappings to get at food. On one occasion, I spoke with the manager on duty and told him of my concerns. I thought it was highly inappropriate and irresponsible to display an item that is poisonous to their customer base (animals) at a accessible level that tempts them. I was told by this manager that it is the responsibility of the dog owners to make sure their dogs don't eat the candy. I told him that, like children, it only takes a split second for something to happen, even under watch by a parent, and that is why companies are often sued by people for injuries/illnesses suffered by their neglect. He told me that there was nothing that could be done about it.

I then wrote to and called Corporate Headquarters, and they emailed me that they have never had an incident at any of the Petsmart stores that sell and display chocolate candy, and that, while they appreciate my concern, they can't promise that the candy will be removed from their shelves.

I would like everyone to be aware, not only so that they are sure to monitor their dogs at the registers to make sure they don't sneak this candy, but also to say that, if anything unfortunate does happen to your pet because of Petsmart's inaction and you want to hold them legally responsible, you will know that Petsmart was fully aware of the potential danger and failed to act to correct it. I'm so upset at them. How much money can they possibly make off of candy for children that they think it is worth the danger they pose to their canine customers?

Sept 2009, I purchased a total of 5 Nutro Natural Choice Complete Care Adult cat food. This food was on the "clearance" aisle in Petsmart. It also had a $3.00 off coupon making the food normally $14.00, down to $3.00 a bag. Looking to save some money, I bought 5 bags. Previously to the change in food, our 4 yr old cat was in perfect health. Within a few days of eating the food, Jack began acting odd. One night he was walking in circles and seemed to be blind. We called Banfield pet hospital @ Petsmart and they suggested we take Jack to a pet ER. We did that and took him to Animal Health Services.

The vets were completely stunned. They asked if he had gotten into any poison. His behavior was that of an animal that was poisioned. We said "no". They decided to treat him for toxoplasmosis and put him on high dose antibiotics. We continued the food ( we had no reason not to) and his meds. He continued to loose a large amount of weight and throw up. He went from doing ok, to gravely ill. He turned yellow and became very, very sick. We rushed him to Banfield again. They did not know what was wrong and again, wanted to do many, many tests. We agreed to a basic blood test that showed his liver enzymes very high, indicating liver failure.

We waited @ the hospital for over 4 hrs and had them hydrate him and took him home. The vet did not speak very good english and seemed very overwhelmed with all the other patients and did not take much time with us. The next day, we called the first vet to explain the results and what was going on. Again, up to this point, no one knew what was wrong. We were preparing to have to euthanize our kitty as no one could pin point why his 4 yr old liver was failing.

Then it hit me. None of this started until we switched to the Nutro food. It was my husband who said " do you think it has anything to do with it"? I googled the food name. Sure enough, Petsmart had sold us a bag of the recalled cat food, 6 months after it has been recalled due to high zinc levels. Not only did they not remove the food from the shelf, they clearanced the remaining bags. Had I not have really researched this, our cat would have been euthanized. I immediately called the vet and we went in. They were not aware of the recall. I had printed in all the FDA and Nutro information and brought it in. I also explained we had a bag that he had eaten that matched the lot#/ date/ UPC code recalled. His symptoms were exactly the same of the others who had the zinc poisioning. We had been unknowingly poisioning our cat with this tainted food. We are now on the long haul with our kitty. We are doing IV treatments at home. Special food and medication. His outcome is unknown.

Recently we went to Petsmart in search of a healthy pet food for our 4 dogs as they were getting very healthy looking and we wanted to see if we could slim down their weight. The clerk recommended Petsmarts Nutro Max Weight Control brand. She gave us specific instructions on how to slowly wein them from the old food to the new food so they don't upset their digestive system. So we did. Within a couple of weeks my husband made a comment to me that he thought our outside dog "Dottie" probably wasn't going to live much longer. He said she wasn't moving around too good and seemed like she was in pain. That same week our youngest dog, "Cali", an Australian Shepherd began throwing up her food daily.

The next week our Beagle woke me up in the night panting as if she was in pain and shaking. The next morning we took her to the vet. He gave her an antibiotic and said her lymph nodes were swollen. Again the next night she had the same problems. I finally realized the dogs food was now mainly Nutro Max Weight control. They were getting sick from their new food. We have now switched their food back to what they were using previously and are hoping they will get better soon. Nutro Max Weight Control Proof of Purchase #7910510640.

My group Greheart Greyhound Rescue and Adoption of Mi. has conducted for the past 2 years a monthly (last Sunday of each month) Meet and Greet in this particular store. I took a few months off during the summer but rechecked with the store in Sept. just to make sure we were still on the calendar and another rescue group hadn't taken my slot. We are a small non profit that is dedicated to the rescue and rehoming of retired racing greyhounds that have recently come off the track. We place them in foster homes and find them loving appropriate homes.

As I went in yesterday to set up for our scheduled Meet and Greet I was greeted by store Manager Michelle H.. She informed me that their policy has changed and that we were no longer welcome in their store. She said that our group had been notified regarding the change. Their new policy allows only Participating Rescue's. When I asked her what that meant, she said all paperwork must be run through PetSmart. While I know for a fact that Greyheart Greyhound Rescue and Adoption had NOT been contacted regarding this policy change I asked her if we could set up for this one day due to the fact that I had several volunteers and hounds scheduled. She told me VERY rudely that I must get off their property.

While I was shocked I was even more disguisted with her rude and condesending attitude. I was crying at this point and asked if we could set up outside for a few hours and her reply was that they own the sidewalk and that we must leave their property at once. Sobbing I explained that i'm the P.R. Coordinator for Greyheart Greyhound Rescue of Mi. and that I publicize via local newspapers the fact that we have our Meet and Greets at PetSmart and generate a good deal of business for them.

She was incredibely RUDE and made us leave. I've never been talked to in such an unprofessional manner before and will never be shopping at PetSmart again. I will now have to look for another petstore to conduct our monthly meet and greet. I believe PetSmart owes us more than appology for their inappropriate behavior yesterday.

My adoption group, GreyHeart Greyhound Rescue and Adoption of Michigan, has been setting up a small table and bringing volunteers and their retired racing greyhounds into the PetsMart store in Commerce Township, Michigan on the last Sunday of each month for approximately two years. This arrangement has been established and agreed upon by the store manager, Sean, since we began.

This year, on October 25, upon arrival, we were told by the manager on duty, Michelle H., that we were not allowed to set up. The store has changed its policy and we were not, in fact, welcome inside the store, outside in front of the store, or anywhere on the premises. Only adoption groups who file their paperwork through PetsMart (aka give them a "cut" of the adoption fee) are allowed in their stores or on their property. They claim to have called our toll-free phone number to inform us of this policy change; however that line is maintained daily and no one on our end has any knowledge of this call.

Our Meet & Greet coordinator was frantic after advertising in the local papers for over a month, and lining up an extra large crew complete with seasonally appropriate Halloween costumed greys, to really show off our 'hounds and promote fostering and adoption in these months preceding the anticipated closure of the Dairyland race track in Wisconsin where soon 700 greyhounds will be homeless.

Thankfully a nearby store manager did have enough compassion to make some phone calls to upper management and accomodate our last minute tearful request to set up outside their storefront. It worked out as well as if it had been planned that way; the sun came out and made it warm enough to stand outside, we had hounds in costume in front of a Halloween USA store where the family foot traffic was constant and our family friendly dogs stole many hearts.

Some of our volunteers were more than willing to share our story of the uncharitable PetsMart and at least one customer was overheard to say that today would be the LAST time she made a purchase from PetsMart. I personally had planned to take advantage of the last day of the IAMS sale but after this experience decided to take my business elsewhere, permanently.

We were, to say the least, stunned and appalled at the apathy and uncooperative nature of the store and its management staff. It was an unfortunate incidenent and as you know, good news travels fast and bad news even faster. Greyhound owners spend a lot on their pets; they are sweet good natured dogs who "dress up" well and are know to be big eaters. I personally buy at least one large bag of kibble a month, plus an assortment of chews, toys, and treats. Rest assured it will NOT be from PetsMart.

Went to buy some dog food at my local Pet Smart and ended up buying about $100 worth of products (which is what usually happens when I go to this store. I'm a good customer). After the products were totaled at the cash register, I put my Visa credit card through their scanner only to get an error code.

After numerous attempts, I told the cashier she will have to enter my CC information manually. She said she could no longer do that. I asked why, and she replied that Pet Smart no longer allows them to enter CC info by hand. It can only be scanned. I then spoke to the manager, and his response was, "it's for the customers safety". I asked, "how is this for my safety? If there was any question about who owns the CC, I would expect you to look at my drivers license."

I was ready to walk out, and leave them my order to put back on the shelf, but decided to use my American Express card instead to make the purchase. I told the manager, "Pet Smart isn't being very People SMART in their customer service, so in the future I would be taking my business elsewhere." He could have cared less, and didn't even give an apology for the inconvenience.

I've never heard of a store NOT allowing a CC number to be manually input into their system so a customer would be able conclude their purchase. Wasn't able to add my $100 purchase to my United Visa Credit Card in order to acquire miles for future travel. Their new policy caused further delay and inconvenience and now a lost customer.

Our beloved Basset Hound, "Lilly Mae", whom we have had since she was 9 weeks old, had been behaving odd for a few weeks. Then she took a sudden and dramatic turn. She began demonstrating "dying behavior" and was obviously in great discomfort. We were signed up with Banfield and were using the Petsmart location on FM1960, so we took her in expecting to end her suffering and to say goodby to a dear family member.

Instead the Vet offered us $600.00 worth of testing and medicine to find out what was wrong with her. It was as if she (the Vet) was totaly blind to what was right in front of her. We said we thought she was dying. The Vet said "Well we don't know what's wrong with her do we?, in a very condescending voice. The only one who didn't know what was going on was this Vet. We opted to get a second opinion. Lilly Mae had to endure another 24 hours of pain and discomfort before we could get her to another local Vet who after a brief exam, and no tests, told us what we already new, and in what I can only describe as a re-affirming and spiritual ceremony, ended Lilly Mae's suffering.

It goes without saying they are our new Vet. I guess all pet owners feel a certain amount of guilt with the passing of their pet. Ours is that we took our cherished family member to a "Little Shop of Horrors" in her final moments. This is our warning to other pet owners. Stay away from Banfield/Petsmart on FM 1960 in Houston Tx.

I brought my dog in to stay at the Petsmart "hotel" (more properly named "Prison" for the tiny cages and abuse that goes on there). My Dog was taken to the Vet a few weeks earlier and was given a clean bill of health. When i went ot pick up Butchie (my dog) he immediatly ran out of Petsmart like he was terrified. I immediatly noticed a severe limp in both of his hind legs and in particular his hind right leg.

When i got him home he could barely put any weight on his hind legs and would fall over even trying to go to the bathroom (#2). He could not climb the stairs and i had to carry him up and down. On our normal walk he would stumble and flop back and forth like he had either no strength in his back legs or a more serious injury.

I immediatly called my vet to told them of the situation. I have an appointment to see the vet the next day. I will keep you posted if any serious develops. I am an attorney and WILL sue Petsmart and contact PETA if i discover any injuries to my dog and if i discover that abuse is taking place at the Petsmart Hotel.

I have had a Littermaid basic model since December 2000 with 2 cats using it and it's been great. It has plastic tines. The wire broke about 2 years ago and I disassembled the whole unit and soldered them back together and they just separated again. I thought a new unit was due and was about to purchase their elit model with tent, etc and came across this site and am a little concerned about buying it online. Are there any alternatives to this brand?

On Sunday, July 12, 2009, I took my five-year old English Setter to his grooming appointment at 12pm. They said he would be finished at 4pm. I arrived back at 4 and was told it would take another 30 minutes, so I left and had to go back. I waited for a little while for someone to come out and help me and I witnessed a groomer pretty much abusing a dog. She was trying to cut his nails and he was pulling away (as expected) and at one point, he fell off the table and she yanked him back up by his throat and continued to pull and yank on his paws brutally. When Willis, my dog, was returned to me, I noticed he had a horribly uneven cut, and that there were some really long hairs that the groomer missed. Instead of complaining, I just paid and decided I would try to fix his fur when I got home.

Well, when I got home, he ran to his water dish like he didn't have a drink for four hours. Then, I grabbed a pair of scissors and started to clip the random hair the groomer missed and I saw a bunch of fleas on his bottom! My dog did not have fleas when I dropped him off! In fact, he has never had fleas! I knew he caught them at PetSmart. When I contacted the store, and finally got in touch with the manager the next day, they offered me a free flea bath after I already went to a different store as soon as I saw the fleas and treated him with $30 worth of over-the-counter remedies. What is a free flea bath going to do? Make it so that he has to sit in a cage for six hours while he dries and doesn't eat or drink anything? Then, he might catch some other insect infestation or disease from the unsanitary facility? No thanks. They also missed some of his nails. Some of them weren't even filed down. I will never have my dog groomed at PetSmart or purchase any of their products again.

I boarded my dog here and asked when I dropped him off that he be ready once I return. I would like him to get a bath before coming home. I told them I would call them from the airport and to start the bath at that time. They agreed. I called to check up on him 7 days later and found out they lost his food bag. No one called to notify me of this. I was told at the 11th hour and they had to feed him a food he is not normally fed (something which vets don't recommend). I was upset that had I not called, would anyone call me? Then they told me the bone I purchased him that was still in its packaging was never given to him the entire stay. The person on the phone was unhelpful and said they had "high school kids work there" as if that's supposed to make me feel good about leaving my dog in their care.

Then the next day, I called from the airport and they said the dog would be ready in 20 minutes. I got there 30 minutes later to allow for more time and they said the dogs bath was never even started and to come back in 30 more minutes. They had me waste a trip out there for nothing. So I drove away and they call when I'm almost home (6 minutes later) saying the dog is now ready. How could they give him a bath and dry him in 6 minutes? I asked for some compensation, but the store manager said all I get was a free bath. I don't feel that's sufficient. I have called the corporate offices many, many times to not receive a phone call back. The manager told me over the phone, no one would reply.

I have been taking my dog for day camp once or twice a week at the PetSmart hotel for a very long time. But over the year, my dog has been injured 3 times. The first time after I picked him up, I notice that he was limping on his front leg and I asked the manager how that happened but he could not answer me (since they don't make reports or anything up this location). Second time, his nail was bleeding because it was broke down and the guardians said that my dog plays rough because they could not come up with anything else. But I told the manager that they need to watch the dogs on play time since that's what I am paying for, to watch over my dog.

The last time it happened about 3 weeks ago. When I went to picked him up, his nose was bleeding and he got a scar on the right side of his nose. Nobody could tell me how my dog was injured like that because they don't watch the dogs at all. Unfortunately, I can't find a place that would open that late but I don't need to put out with this because I am paying them to watch over my dog but obviously, it is not happening.

I booked a Pethotel reservation for June 5 through June 14, 2009 for my three dogs who stayed there on previous occasions without problems. The last time before this stay was in March '09 for four nights. The two small dogs, a miniature Schnauzer and 4.5 lb Maltese (both females, all three dogs are fixed) were always kept in the same run. My 50 lb male standard Poodle puppy (a very bouncy 14 month old) was always in his own run and the kennel was told to never have the three together. Poodle (Humphrey) is well socialized (in training to be a visiting therapy dog) and not at all aggressive in any way towards animals or children. He is just very playful and does not realize how big he is. When I checked the three dogs into the kennel, the girl on duty asked if it was okay if the two little dogs could be kept in a run across from or next to Humphrey. Again, I said it was okay as long as they were always separated.

I had Humphrey booked for three doggie day care days to burn off his energy. The Pethotel manager told me that they put him in the daycare daily because he was so high energy (which is normal for him). When we came back 10 days later to pick up the dogs, we were shocked and horrified to see the three dogs in the same run! I immediately said that I had booked two runs, one for the small dogs and one for Humphrey. They insisted that there weren't any problems. The Schnauzer is afraid of Humphrey because years ago she was attacked by a German Shepherd. Mindi (Maltese) used to like to play with Humphrey (before this happened) but only while under strict and close supervision by me at home. Otherwise, the little dogs are always kept separate from him, inside and outside.

I brought a very bouncy and energetic, perfectly happy and healthy little Maltese to the Pethotel and now, she is so sad. Her coordination is so wobbly. She must lie down to urinate because she can't squat. She is very depressed and lethargic, barely eating or drinking. She is a very different dog. She is only 5 years old. I spent a lot of time looking for a reputable Maltese breeder, through the AKC Club and the American Maltese Association. My dogs have always received the best medical care and attention I could give them. Now because of an neglectful mistake, I may have to be forced to put her to sleep. Mindi was in perfect health when she was brought to the Pethotel. Only five days before she was boarded, she had a full medical check up with blood and urine work, and a complete dental cleaning with gas. If the vets are in any doubt with the blood and urine results, they will postpone the dental work. I depended on, trusted and paid this boarding facility to give my dogs the care I asked them to.

Nearly all the Pethotel staff know my dogs, especially the manager. I find it very strange and careless that none of them noticed or found it strange that the three dogs were together in the same run. No one took a minute or two to check the reservation in the computer to see if indeed. They were booked to be together. It's a form of animal abuse. If I had known my little Maltese would be in the same run as Humphrey, I would not have boarded her there. When I think of how my poor little dog must have suffered, the fear, the shock and pain and being left there by me, I am absolutely sick about this. I feel as if I have let my best friend down.

I am also upset that Humphrey had the opportunity to do this. I have put in countless training hours with him, and have him well socialized to become a therapy dog. When I think of what he has innocently done, I have no doubts of what has happened. I keep my dogs' coats in beautiful condition, no knots or tangles. They are regularly groomed by professional groomers and I brush and comb them daily. Mindi's tail and ears were so badly matted and tangled with knots. I wish I had taken pictures from before I washed her and removed them. I asked the vet I saw today what he would do if it were my dog and he said wait a week or two. If there is no improvement, have her put to sleep. He said the dog is clearly very unhappy and has no quality of life.

Mindi was seen by two veterinarians. Blood and urine tests were taken, lead test done, Valley Fever test, all were perfect. X-rays were taken of chest and spine, no diseases or abnormalities noted. Vets concluded neurological damage due to head trauma. They recommended to see dog neurologist or wait two weeks to see if any improvement. If not, have dog put to sleep. This dog cost $2,500 to purchase. She had two hind leg operations done, costing $4,000, plus five years of medical costs, grooming, etc. I am in shock, absolutely heartbroken. Traumatized to the point that I can't eat or sleep. I feel guilty although it wasn't my fault. This five-year young beautiful little dog could easily have been my friend and companion for another 8 to 10 years or more. I know it's not Humphrey's fault but every time I look at him now, it's not with the same eyes.

On June 13 at 10am, I brought my 4-year-old healthy shih tzu for grooming. At 10:30am, the PetSmart groomer called me to say while cutting her nails, they noticed a broken blood vessel in her eye. I went to get her and her eye was bulging and totally red top and bottom. The manager was unsympathetic, said excitable dogs may get a dedicated service that costs more. I would never return there.

The manager said they would not reimburse my veterinarian bill unless the vet provided proof it was PetSmart's fault. My vet referred me to an emergency hospital so that her eye pressure could be measured and other tests conducted. They prescribed an ointment and did say it was probably caused by strangulation but I do not have that in writing so I had to pay $150. I've read many other accidents/deaths after this incident and some were due to cutting nails.

I purchased a pet vest on June 7, 2009 at 11:29 am. I tried it on our bunny on June 8, 2009, in the morning. I went to return it and the manager refused to take it back trying to say it was unsellable when I had the packaging it came in. He was nasty and abusive and claimed it was against the Department of Health to take it back. No one told me that when we purchased it that if we tried it on our pet, we could not return it because of some Department of Health code. They have dogs that walk around with fur shedding everywhere!

The man was nasty and abusive. I asked for the number to headquarters and called while on the premises to which he ordered me to get out of his store. Headquarters asked to speak with him to which he lied claiming I used profanity more than once and that there was hair on the item. This was completely a lie. I did say the word that's "**" once because I thought he was just being mean to my 10 year old who I had sent in to get back his money. We have spent over $500 in their store. They took back a water bottle previously that had no packaging when we returned it. I think it is a complete sham. It says you have 60 days to return it. I have the packaging that only needs to be re-stapled down the side.

A week and a half ago I bought 40 feeder fish from Petsmart. I added them like I always do, and thought nothing of it. My fish (4 kissing fish, and 2 cichlids) never touched the fish, but they started dying off at an alarming rate. I thought that maybe they were just older when I bought them, until my fish started acting really strange. I woke up this morning to all 4 of my kissing fish dead and one of my cichlids, the other is struggling to live now.

I'm not sure what happened, and I have no proof, but I believe that Petsmart has contaminated products. This isn't the first time I've had issues with their products. I bought plants for my turtle tank a while back and now my filter is infested with snails that wont go away. I believe by tomorrow morning the last of my fish will have died, thanks to their disqusting products they sell to trusting people. I will NEVER purchase another thing from Petsmart, no matter how much more I have to pay else where. A tank full of dead fish (about $60 worth) and a filter infested with snails ($150 filter).

I was at this Petsmart today and I was trying to get some fishes and they rufuse to sell me any fish for no reason. I mean I know their 18 year old policy and I am over 18 years old, but still they won't sell me any fish and they also said that I had multiple returns so they were being extremely mean. I think it's not our fault that if the fish dies within 2 weeks because they do have a 2 week guarentee plan so what is the matter with them.

If they have a 2 week guarentee on their fishes or pets, then we as customer should use it and if they don't like it then they shouldn't have this policy. Personally I think the employee there have some kind of hatred toward us. Not only that but the way she acted toward us was really rude. She even said that even if we bring our parents in, she still wouldn't sell us any fish and I think she should get fired.

I just stopped taking my pups in to be groomed their. I still buy food and other supplies but others pets are in possibly jeopardy of neglect or harm if these girls are really getting high while on the job. I mentioned this all to the manager, my concerns... i know he said he would take care of it but I do not beleive anything will be done.

I bought bags and bags of purina select bite seniors and regular ,, I called store and purina about white things in the bag, they said it was mites, and the store told me its mothes, they say that this happens all the time, but the store still had on the shelves, i asked if theres anything wrong with food from the store manager he said NO< purina told me that they can make dogs sick and they will throw up, and to dipose of all food and to clean were ever the food has been, No one seems to care about my animals and what the qauilty of the food is, I dont know who to complain about this too, who can help me. ???

money loss , sick, lost time, and worried about my dogs,

A few weeks ago, I took Angelo, a 14-week old Welsh Corgi, to the groomers. I give him regular baths at home and I follow professional grooming manuals to the letter. However, I wanted him to get his nails done and his ears cleaned. We made an appointment and got the Puppy Package for him. I dropped him off and the girl there was rude and cold to me and to an elderly couple who was picking up there Chihuahua. We handed Angelo over and went out to finish our shopping. This was a Sunday and they weren't that busy.

We got a call at 1:30 saying he'd be ready for pickup in about 20 minutes. When I got there, she still had an attitude as she brought him back to me. I had to ask for the bandana they were supposed to give me for free, but that wasn't the issue. After sending my boyfriend out to pay, they finally handed me my dog. Problem one: as he scurried to get away from her and to me, he clawed my arm. As I was carrying him out, I checked his paws and saw his nails were UNTOUCHED. They hadn't even TRIED to file them. Problem Two: He hadn't been washed, at most he had some water dumped on him because his undercoat was coarse and dirty feeling. I've owned enough dogs to know when they've been washed well and he had not. Problem Three: His ears were still filthy. They hadn't done anything except leave a redness in his right ear. We tried to dismiss it, but we were livid.

Tonight, we had to take my baby to the 24 hour hospital because the redness was worse. Not only that, he began mauling his ear, shaking his head and crying loudly. The vet swabbed him and he has a yeast infection that we'll be treating for 7-10 days and hope it doesn't become recurring. My point: not only did the woman NOT do her job, she hurt my puppy. The vet says we can't prove she did anything since infections are so easy to catch, but he's never had one before. She says what may have happened is they may have poured/gotten water in his ear which, as any REAL groomer will tell you, is a HUGE no-no for Corgis. The poor little guy is still suffering, but hopefully he will improve.

And while we're at it, to heck with Banfield too. I worked as a temp for Science Diet once in Customer Service/Order Acquisition and Banfield and PetSmart were always given special, private treatment by an elite group of people. They wouldn't even speak to us grunts except to make outrageous demands when their elite team was out to lunch. They are an untrustworthy place who make fat cat deals. Buy from your vet or a local pet food store and stop feeding big business!

I want back the amount of the grooming, the amount of the vet bill for the tests and the medicine and I want that woman fired. The third thing is the most important because nobody should hand over their baby to an inept teenager with an attitude problem who doesn't do her job and manages to harm an otherwise healthy dog. We will never enter PetSmart again.

We had the older style of litermaid cat box and it worked GREAT! Then after years of use it broke. We purchased the new litermaid elite model and it [is bad]! We have 1 cat and it doesnt scoop the mess at all. It TRIES TO but I have to end up scooping it. Why then did I even WASTE my money on this newer model? I wanted the EXACT same older one but of course they either dont make them or you cant find them in stores any more. Liter maid elite is a BIG TIP OFF!

Does not scoop the mess. And for as EXPENSIVE as it was its a WASTE of money! I would NEVER EVER reccomend this product (not even to my worse enemies if I had any)

I had to take my dog to a specialized eye doctor in OK. While we were waiting I decided to take her to petsmart. My vet recommended advantix or some stuff like that, so it hough it would pick some up, all I could find was the sentry pro xfc stuff. it seemed decent so i bought it. the dog was immediately bothered by it. I also woke uo to a face full of medicine smelling fur the next day, when she was sleeping next to me.

I waited 24 hours an gave her a bath, the area still continued to bother her. I also noticed that she seems more lethargic on walks, doesn't catch things very well anymore, and paces a lot more.

since her reaction is not as extreme as other on here, I hope that she will fully recover.

All I am seeking is that all makers of these topical flea/tick products advise a 1/2 dose for the first time.

I also seek that petsmart and other pet stores have informational pamphlets available on the isle that these products are sold.

I purshased a barking collar for just under $100.00 and went to return it to the store. I had my bank statement showing that I had purchased it at their store, Pet Smart in Largo, Flordia but had never received my receipt from the store. The manager has no customer service skills and acted liked a spoiled teenager when she told me that she would not refurn my money. She just stated it's store policy and was very ugly about not being able to answer whay can't I get my money back, you can see it came out of my checking account. If you ever go there, don't buy a thing. maybe pet smart will get the idea that they need to put someone in as manager that actually knows how to deal with the public. I called customer service in Phonenix, Arizona and as of yet, they have not called me back on my complaint. Still upset.

Loss of $100.00

I bought a couple of bags of Authority food from Petsmart in London Ontario. First one I opened, was FULL of mold. I wrote Petsmart to let them know, and they ignored me. I returned the bags of food to Petsmart and they acted like I was inconvenient, but were not at all as shocked and horrified about the mold that we were. I felt that they were used to having people return food with mold in it. They gave me back my money, didn't even look in the bags to see if I was telling the truth. Didn't seem to even care.

I have since written Petsmart 3 more times and they continue to ignore me. I guess they are either so used to complaints about problems with their foods, or they could care less about people's pets. If they don't even contact me about the food, what does that say about them as a business? I am not looking for money or free food, just confirmation that they know and are dealing with their obvious problem with storage and rotation of their foods. Nothing... Petsmart does NOT care about pet owners or pets.

I have used only Science Diet for over 20 years. Yesterday, I went to Pet Smart to buy a bag of cat food. Catfood for hairballs, cat food for indoor cats, etc., but only one bag of cat food for a normal indoor-outdoor cat. All the special foods were on sale. The only one not on sale was the regular cat food. What with the price, I am going to consider changing brands.

They refused me to sell me a goldfish. I spoke to the manager, because the employe refused to sell it to me, because the employe told me i couldn't have more then one in a 10 gallon tank. I did not see no sign, saying, we have the the right to refuse! I called back to see if there was a sing and a employe answered the phone, I asked him if they had a sign, we have the right to refuse. He said no, that he did not see one.

My 3 month old Shih Tzu recieved the puppy trim special $15.99 in Dec.'08 and sat 1-24-09 I dopped him off to be groomed (the puppy special) again. Well, when I arrived at about 2pm he hadn't been trimmed.I sent my daugther into the salon while waited outside for 15 min. because they wouldn't release him to my 9 yr old daughter who told them that her mom was just outside.I was expecting to pay at the front counter, but they kept asking my daughter if she'd paid. After a total of about 20 min. I went inside(I was handling phone calls because it was my daughter's birthday) and that's when I saw my dog.He had been shampooed and blowndry, but not cut.The manager (Ryan) did inform me that the cut only included the hair on the face and legs or feet, but the hair on his face had NOT been trimmed either!

So I was then charged 59.99 (the adult dog groom price)for a overall trim. At this time it was a bit of a rush job, and the overall trim was done excluding his face AGAIN.The trim on the body was not nice and even, overall it was not a GOOD JOB.I called the store mgr. once I left the store, but she attempted to direct me to the salon mgr (ryan)whom I had previously delt with, but didn't exhaust all efforts to rectify the situation. I was VERY pleased with the first service! I am also happy with the current training classes I am currently enrolled in and I spend alot of time and money in this store, but I am NOT satisfied with the situation or the salon service me, my daughter, and my dog recieved on sat(1-24-09).

Appt time 10 am. I was there at between 1:45 -2pm. I left the store at about 3pm.The whole purpose of the early appt and drop off was to be out instead my daughter's b-day party was LATE. The haircut my dog received does not look as good as some of the work I have seen prior to mine!! It was rushed due to the circumstances.

A few days after Christmas 2008 bought two Guinea Pigs. One of the requirements of owning Guinea Pigs is that their nails be cut regularly. Right after the Holidays my wife brought them to our local vetenarian to at least see how this cutting should be done and to determine if this is something we could do ourselves. After seeing the Guinea pigs and running some tests confirmed that one had pneumonia and the other had ear mites and/or ring worm.

Called Petsmart to ask that they either pay for the bill since pets where sick when purchased but all Petsmart will do is exchange the animals.

It is important to note that Petsmart advertises, including specifically on the box that the guinea pigs are taken home in, that they have been looked at by a vetenarian before they sell them and fed a special diet (whatever that is) to make sure they are healthy. Neither pneumonia nor the ring worms and/or ear mites developed in the time we had the pets so they where no health when purchased. After 5 days at home it is not reasonable to expect small children to return pets and exchange for new ones just because that is store policy and store did not deliver a healthy animal.

Our dogs eat plenty of cookies. We buy their favorite Purina Alpo brand dog treats Variety Snaps. It usually takes a few days 3 or 4 for them to gobble them up, usually a 907g box. They dont sit around long. About 2 days after and about half way through the box we discovered tiny rice like covered cookies we have photos. Looking closer there are small shells of bugs smattering the whole lower half of the box. We have wrapped the box up in the plastic bag and are considering taking it back for replacement, but are unsure.

The cost of the product and mild hershey squirts from our dogs.

I dropped off my dog in May, for a 4 day stay at petsmart pet hotel. She was current on all her vaccinations. When I picked her she seemed fine. That night she started gagging, and pee'd all over herself. I got scared and took her to the emergency vet. $370.00 later, they told me that she had kennel cough. I called Petsmart to tell them. I said Hi, I picked up my pet last night, and just found out she has kennel cough. To which her response was oh, the golden doodle? I had not told her who I was, what kind of dog I had, my dogs name, nothing. I was soooo mad that they knew and did not tell me. They sent me a $25 gift card. I threw it away. I will never go to Petsmart again.

$160 for the petsmart stay. $370 for the emergency vet.

I dropped my 2 Shih Tzu's off on September 16 and had intended on leaving them until the 27th of the month while I went to Europe on vacation. The store and the hotel were fairly new, staff always friendly and appeared to be very clean. Well...partial way through my dogs stay, my emergency contact person decided to pay a visit to my dogs to see how their stay was going. She ended up taking them home that day...6 days into their 11 day stay. Both of the dogs were scratching like mad, sniffling, coughing and eager to leave.

The dogs were taken to the vet when I returned and were diagnosed with kennel cough, they were both infested with flea bites (luckily, both dogs had been given a dose of their advantage flea medicine before I left on vacation), they both lost weight and they had fevers. A few days later...when the stool samples came back, they were diagnosed with worms and parasites and now today, October 9..the female is showing blood in her urine. The drama and the frustration continues.

I understand that I signed a waiver for kennel cough before I left the dogs but I was also told that they would be looked after by an in house vet if they fell ill. That was not the case. Now, almost 2 1/2 weeks after being rescued by my emergency contact person, the dogs are still suffering from there stay at the hotel. Yes, I spent a lot of money on the hotel stay and vet bills but it's not the money that I'm most concerned about. It's the safety and the health of the animals that stay there that concerns me and that is why I felt it necessary to post this letter.

I was selected to be interviewed at a local Petsmart opening a few towns over. I applied to work in the grooming salon, since I have had an interest in learning grooming as a trade, and groom my own 2 dogs. I understood that Petsmart sends their groomers to a grooming school, and are then bound to a 2 year contract, I did my research before even applying to the job. I've always wanted to try and become a groomer.

I was called the next day after applying by the manager to come be interviewed for the position I applied for, pet bather.

I came in for the "interview" only to have my excitement turn to disgust, as the manager began telling me all the reasons I was not right for the job without ever asking me a question. I was in college, so according to him this meant I would not be sticking around. I was horrified that a manager would even bother setting up an "interview" with someone that he already had his mind made up about.

He said that ALL bathers become groomers, which was fine with me, as I had intention of working my way up to groomer. I told him that I already knew what becoming a groomer meant, that I would have to work for Petsmart grooming for 2 years. He kept countering everything I said with more excuses as to why I couldn't have the job. He painted me as a job hopping college kid, which, if he would have looked at my background, would see that I pick a job and stay with it for a long time.

Pedro is a sorry excuse for a manager.

I decided to stick with my current job, the one I would have left for Petsmart. I was recently promoted to HR, where I do all the hiring. I don't understand why a manager would call someone in for an "interview" when he could have simply looked at my information I provided in the application, and decide he didn't want me. Apparently he just wanted to SEE my dreams crushed in person. I took time off of work and drove 2 towns over for this "interview". I've been so disgusted by the experience I will never shop Petsmart again.

I later went into the Petsmart when I was over in that area again, only to notice most of the people working in the grooming salon looked like they could bearly keep their own appearance up, let alone make a dog look good. Maybe I was just TOO good for this job.

The workers that you have in that store are not friendly. Most times when I call that are very smart mouthed with me. I think they abuse my pet. I don't like taking her there. My husband has the wellness plan there for our pet otherwise I would take her somewhere else. My pet needs medical attention now, but I am afraid to take her there because they are so rude. I wish that those people would be nicer and show some concern for the customer. We spend a lot of money in that store. We should be treated in a professional manner.

On 08/19/08 I called for an appointment for my pet,this was between the hours of 10am-12pm when I called, the woman that answered the call was very rude. I finally just hung the phone because she was being smart mouthed. I do not appreciate being put down and talked to in that manner.I will tell my friends about the nasty attitudes that these women who work for you have. Personally I will not be renewing my wellness plan for the following year. Thank you

the last two bags of senior i have fed both my dogs got extreme diarreah with blood. i have been feeding the same brand and the same kind for over 8 years.

I emailed my experience with Nutro Lamb and Rice small bites. I wanted to talk with an attorney about what happened to our dog. I may have mis- read the question and checked the box. It has been a couple of months and no one has contacted me yet. Please contact me or let me know what is happening. Thank you.

I happened to purchase reduce priced dog treat from Pet Smart. It was officially marked as reduced price item (not defected of returned item) However,I opened the bag and gave it to my 4months puppy then I found green mold inside of the treat. I could not see it until my puppy bit the treat and exposed the mold inside. I don't know how much my puppy ate it but I felt so worried. I called the store first and went there with the rest of the treats and receipt.

My complaint is about the way Torrance Pet Store manger reacted and handled the situation. I was expecting an apology or simple exchange but she did not do any of those but trying to cover up by keep saying it's okay so I shouldn't worry about it. I felt more angrier when I walked out the store than when I first walked into the store to solve the problem.

I am just to writing this to inform other customers that Pet Smart is not all that trusting store to purchase food items for your loving pets. For your information, the treat I bought from Pet Smart didn't have expiration date on it. The manager also confirmed on it but again she didn't do anything about it.

On 06/25/08 our dog Sandee was taken in for her annual hair cut & groom. Sandee is approximately 13 years old with previous hip injuries at the age of 2. Each time we remind the groomer at PetsMart to be careful of her hip and to not force action that would cause her discomfort. This time Sandee did not walk out like she walked in on all four paws. The groomer did not advise Ted that Sandee was somehow injured and could not stand on all four paws. Instead, after paying the bill Ted went to get Sandee the groomer had already leashed her. As Ted walked away to leave Sandee only took a few steps and laid down. In his attempts to get her to walk he noticed her left hind leg was barely touching the ground. At that time he asked for assistance.

The vet at Banfield Vetnary Clinic (located within PetsMart) examined Sandee. Sandee was under extreme stress and in pain and let go of her movements. The vet did state to Ted that she could feel clicking in Sandee's knee joint. X-rays were taken and the vet pointed out the arthritis in Sandee's left hip. Which we knew about. The store manager stated that Sandee has a pre-existing condition, now how could that be...she walked in on four and had to be carried out of PetsMart. Ted then contacted our vet at Cinder Rock Vetnary Clinic here in Redmond, Oregon. Our vet examined Sandee briefly in the examination room, noted the clicking in the knee. Stated that Sandee needed to be sedated for further examination and x-rays and that the x-rays from Banfield were not adequate. Diagnosis: torn ACL, our vet asked if Sandee had slipped, fallen off the table, restrained and resisted or got her hind leg caught in the cage at the groomer.

We stated that the groomer denied any action that would cause Sandee to limp so she must have been limping when she arrived. As a groomer who has been advised to be careful of a pet's delicate situation wouldnt you think she would have made a comment in the beginning? Our vet stated that we might speak with the Banfield vet to do the surgery, as our vet does not do the procedure that is required. So we make yet another trip to Bend. However, this time the vet will not speak with us personally. Only thru an assistant, stating that she has already done more than she should have and is concerned about not getting paid. Hello, is there an oath about taking care of the animal somewhere?

So, we ask who they would recommend to do the surgery. Dr. M., Dr. F. not sure as the assistant only mumbled and did not write anything down. She only stated that the doctor travels to clinics and could do the procedure at our vet's office. So, we call our vet again and advise of what Banfield stated. We were then referred to Bend Vetnary Clinic, Dr. P. Now we have to wait until 07/03/08 for an appointment just for the consultation. In the meantime the manager of PetsMart has stated he would reverse the charges for the grooming(to date 07/13/08 NOT) and to get copies of our vets notes and he will give to the corporate office in Portland. Consult day 07/03/08; x-rays in hand Dr. P. describes what happens to a dog knee thru life. There are signs of normal aging and a tear is noted, just how new would be determined in surgery. Now pick a procedure that not only is best for the pet's recovery due to age and factor in her previous hip injuries at age 2. Surgery scheduled for 07/08/08, still no call from corporate, Bend store manager advised of surgery pending. Sandee makes it thru surgery and is recovering nicely, the tear was new and noted as being within two weeks.

Now we get to bring our sedated dog home on 07/09/08. Oh, you want to know how much we have spent at this point, just $3, 038 and change. Corporate finally called 07/10/08, stating that there was a third party vet who examined Sandee and this is a pre-existing condition. Has corporate stayed up all night attending to a pet that is in pain, has to be picked up and carried out to attempt to urinate or give pills to or feed with a spoon or cried with their pet on the floor in the middle of the night? Has corporate looked at the surveillance camera tapes of Sandee walking into the store and having to be carried out? How come they do not have a camera on the groomer or do they? Corporate stated make copies of the surgeons notes and provide to Bend store manager on Monday, 07/14/08 and the manager will provide copies to corporate.

Now let us discuss the grooming of our Sandee, bad hair cut, abrasions on her stomach and still does not look, smell or feel like she was even washed and that my folks costs $70.00 because she is a Chow mix. As of today's date 07/18/08 we have not heard from store manager or coporate...you know I will be calling today. It is getting close to contacting the local media and reveal just what is going on.

Here is a news flash...I have a niece in AZ who works for Petsmart. She stated that there is a company policy for older dogs, called "Express Groom" and that Sandee should have been expressed or not had the appointment that took several hours.

I had a 12:00 appointment to have my dog (Amy) groomed. When I dropped her off an employee told me she was writing a pick up time of 4:00 on the paperwork but my dog should be ready before then. My niece and I went to a movie and to a store. We decided to go back at approximately 3:10 and check on Amy. When I went to check on her the same lady in the grooming department now told me it would be 4:30 before Amy would be ready. I told her I did not understand this as I had a 12:00 appointment. I was told it was my dogs fault because she did not like the dryer. (Amy is 8 months old, weighs less than 8 pounds and never been groomed by anyone except Petsmart. She was started with grooming as a puppy and has attended puppy kindergarten at Petsmart).

I was told that she was taken in for a bath as soon as I dropped her off (11:50) and was sitting air drying all this time. I commented that I take her in the pool and then into my home and it does not take her 3 1/2 hours to dry (Amy's fur is kept shaved, not long). I was told they had just checked and she was still wet. I was told this was because she was in an area where baths are given so it takes longer for her to dry. This means my dog was left wet for over 3 1/2 hours. I left and went into the store and asked an employee if I could speak to a manager. This employee told me she was a manager (Diane). I told her about the situation and we went back to the grooming salon. She went and talked to staff and came back to again tell me it was my dogs fault.

When I mentioned that Amy had never been a problem before I was then informed that she had always been a problem and had actually bitten staff before. When asked why this was not reported to me I was told the store policy is to report it only if it breaks the skin. Otherwise they don't want to tell the customer. I told her if Amy was a problem to groom then that was a reflection on them since she was brought as a puppy and their job was to make grooming a positive experience for her. I also told them it was their fault for not reporting any problems(I have watched Amy groomed several times with my niece and have never seen her bite anyone. Since this episode yesterday I have spoken to my sister who also says she has watched Amy groomed and has never seen her bite).

At this point I told her I would just take Amy now as I had my 6 year old niece and could not kill another 1 1/2 hours. Diane then told the groomer to change me to a bath and brush and change the cost. I stopped her and asked if I was correct in assuming she was charging me for something that was not done (Amy was not dried or brushed). She told me that I would be charged because they had performed the package to the best of their ability. At that point I told her no problem. Keep Amy as long as they needed and finish the grooming.

I knew at this point I would just never bring her back again and that I would write a complaint to the corporate office. I asked Diane who her boss was. She told me she did not have a boss because the store did not have a store manager at this time. I asked for the phone number for the corporate office. At this point she walked off. I went to the front of the store and waited. I watched her go down several aisles and help customers as she was stopped. I eventually went to see where she was and found her talking to another employee. They walked off and went to a room together. After a short period the second employee walked off and went to the grooming salon. I then took my niece and began walking there. She came out and met me on an aisle. She asked me what had been happening. I again related what was happening. She told me I never should have been told that I had to pay for the bath and brush. She also wanted me to point out the employee who had told me Amy would probably be ready early.

We walked to the grooming salon. When I looked through the glass there was Amy being groomed by a groomer and with Diane holding her. These two groomers were trying to groom her and holding her around the throat to hold her head still. Diane and the groomer were now tring to groom Amy so fast and by holding her down that Amy was barking and trying to bite. They kept looking through the glass at me I guess to make sure I saw Amy trying o bite. Every other grooming I have watched the groomer would let Amy lick them and then scissor a little from her face. They would then talk to Amy and scissor a little more. These ladies were holding down my small dog and coming at her with scissors. They didn't stop when she was scared but just held her firmer.

During this Jodie went in and began talking to them. In essence the employee who was rude to me is not forcefully holding my dog and Jodie has gone in to discuss the situation with her as she holds my dog. She also talked to the groomer who told me Amy would be ready early. I felt both were very inappropriate actions while still grooming my dog. Jodie then returned to me and told me the grooming was free. I told her I insisted on paying because the service was performed. I would just never bring Amy to Petsmart again. I then asked her for her title and was told she was a Pet care Manager. I asked why Diane went to her if Diane was a manager.

I was told Diane was not a manager but a support person. I again asked for the corporate number and was told an interim manager would be in the next day and I could call her. Jodie returned to me with the name of the interim manager (Kathy). She did not write the number for the store. I asked about the corporate number again and she agian told me to call Kathy tomorrow. I told her not to worry about the corporate number I would get it off the internet.

I feel Amy was mistreated by being left wet for over 3 hours and then forcefully groomed. Amy was returned to me with her face only partially groomed. A grooming that I have watched take almost and hour was done in approximately 10-15 minutes with force. I know I probably have no legal recourse. I have seen several sites that address the cruelty at Petsmart. Thank you for taking the time to allow me to voice my complaints.

I brought my basset hound, WInston, to Petsmart Pet Hotel over a holiday weekend. They called me 2 days later while I was on vacation and told me that he died. He was a healthy, vibrant 4 year old dog. He was absolutely fine when we left him there. Petsmart will not give me the video of the kennel he was in or let me see any log for his feedings or walks.

My family and I are extremely upset. My children ages 10 and 12 are devastated and traumatized. We left our dog in what we thought were capable hands and ended up losing our beloved doggy.

we dropped our rotty off friday the 20th in the morning, he was to stay until next friday the 27th we received a call monday stating that they were taking our dog to the doctors because he had severe diarrhea and was vomiting. they were to take him tuesday, we were told later that every thing was ok basicly.

well let me tell you ,we picked our dog up thursday when we came back from our criuse, we could tell that he lost weight. took him home then realizing that he is favoring his left leg and would not let me touch it. we decided to take him to the vet. the vet found over 60 puncher wounds on his rear left leg from 1 or more small pets. our dog was not to be around any pets and was to be isolated from all other animals. we were told that he did not have any contact with any of the animals. We also told them what food to feed him, and they still gave him something different which started his diarrhea. besides the bill for them treating his diarrhea 175.00 his vet bill was 386.00. so far we have not herd any thing other than (there viewing the tape).

over 60 puncher wounds, severe diarrhea, infectin, lost 10 pounds

I saw a article on the web about Nutro pet food. I called Pets Mart and had no idea there was a recall. I told her we have a cat 2 1/2 years old that just recently started throwing up. She said it could be to allergys. She has been eating this food for a long time and has never been sick before. She said she could hear panic in my voice and said I should bring the food back and get another. I called the manufacter and they just took my phone number and said someone would call me.

i have reported a sick puppy which i have bought from an adoption agency at petsmart earlier this month the shepherd/lab. i thought petsmart was going to push my case a side. instead petsmart has payed for my dog and all the medical expenses!! over $800 Petsmart is a great place to shop and i encourage everyone to shop there!!!

I use to purchase Smokehouse Chicken and Duck breast strips, the package said all natural, for my 2 Chihuahua's. In February 2008 my female started to drink tons of water and constantly needed to urinate. I took her to the vet thinking she was developing diabetes. She was dumping lots of sugar in her urine but her glucose was normal. She had more tests as her kidneys were not functioning right, they were shutting down.

We checked the pond water, areas in our yard she plays, her diet and finally after about $600 in vet bills, it was the Chinese crappy treats again. Petsmart is still selling those Smokehouse treats after they were supposed to take them off the shelves last year (Sept 2007), but I figure they are good sellers for the store with a bottom line more important than our pets. I will never shop there again. Now my dogs get cut up Elk as a treat that my husband gets once a year, nothing processed or made in China. She has recovered after 3 months of medication and really! loves the new diet.

It cost us at least $600 in tests and appointments to make her healthy again. Not to mention the $1200 carpet she used to pee on when she was sick.

On June 10, 2008, I woke up in the morning to find my 12 month old pure bred Boston Terrier unable to walk/stand on his back rear legs and with fecal matter leaking out of him. He seemed fine when I went to bed the night before. At first I thought maybe he strained a muscle or his legs were asleep. I had to get to work, so I decided to take him with me. About 2 hours later, he was trying to stand and had more fecal matter coming out of him. I grabbed him up and took him outside, but he was unable to stand to go to the bathroom. I grabbed the fur on the back of his neck to see if he was dehytrated and it seemed like he was.

I then left work and took him to the vet. At first the vet thought he might have spinal injury or a disk problem because of his hind legs unable to support him. She took x-rays and asked if we had any lead in our yard or house. I told her No. She said the x-rays were showing lead poisioning and he was dying from it. She said it was very important to do surgery right away. While he was in surgery, I went home and checked out my backyard and found an area where a ball that I had purchased from either PetCo or PetSmart was chewed to pieces. We have purchased toys from both places. However, this particular one, I am pretty sure was from PetSmart.

I put all of it in a plastic bag to see if it matched what the vet was removing from my dog. It was a match. My vet said she had never had a case like that before and she was sorry that it happened, but she learned from it. Even the other vets at the same facility were there and can verify all of this. She was as outraged as I was, that a toy I bought would have lead in it. She is more than willing to talk about the surgery if needed to.

Our dog is resting from the surgery today. However, it was extremely stressful and the surgery cost about $1,500.00. This money was to be used for my house payment and now I am going to be late, unless I can come up with it! Plus he still needs to go in for follow-up treatment. My wife and daughter were very upset as well. I lost 2 days work, which my wife and I own our business as a printer. I am the only pressman and so if the press is not running, I lose money and I was unable to meet some deadlines, which made customers unhappy.

I cannot believe in this day and age that these toys are allowed to be sold. I have young children who are in my yard every day. What would happen if they ingested a piece of the toy? What is happening to our standards to our animals. Our dog is a part of our family! Just because he is an animal does not mean he should have a lesser standard os safety than a child on his toys! I am having to take him to work with me each day to care for him.

5.4.08 Purchased kona from Elisa Arenas from Noah's Ark Dog Rescue at Pet smart in La Jolla California. Did not pick up until 5.10.08 5. 10.08 Kona was neutered by Doctor Alexander in Tijuana Mexico, Picked up Kona at Pet smart in La Jolla, Kona had loose stool. 5.13.08 Called Elisa Arenas because Kona had continuous loose stool. Elisa asked to me to bring Kona to her to be taken back to Doctor Alexander. Kona was picked up by Elisa at 12:30 pm. 5.15.08 Kona was treated with I.Vs and two medicines were given to me to administer to Kona. attachment C 5.17.08 Kona had bloody stool, took her to Doctor Hudson from Animal Hospital of Redondo Beach, at 8:00am. She had DHPPC and Bordetella vaccines, and a parvo fecal test, Kona lost two pounds from her original weight. Drontal tablets were given. Attachment D and E. 5.23.08 Loose stool continued so I returned to Doctor Hudson, given two more medicines, and the doctor noticed eye discharge, and the doctor discussed possibly distemper virus. Eye saline solutions to clean her eyes daily was administered. Attachment F 5.28.08 Kona vomited all night, Doctor Hudson was not available to I went to Bay Cities Pet Hospital. Doctor Sullivan hydrated Kona with IVs and also a shot of antibiotics. He said if she continued vomited and had a seizure it appears to be distemper virus. 5.28.08 Kona at 8:30pm had a five minute seizure. I picked her up since she had no control of her body, she bit myself and my mother and was foaming at the mouth.

We placed her in a crate and went to an Animal Emergency. They took a blood sample to rule out low blood sugar. She did not have low blood sugar and Doctor Hocutt said distemper symptoms would worsen and suggested to euthanasia. Kona was Euthanasia. I purchased this shepherd/lab puppy from petsmart in La Jolla, through a dog adoption agency known as Noahs Arc from mexico. Since day one the puppy was sick with a deadly disease known as distemper virus. I was not told this puppy was sick when i purchased her and fell in love with her.

I have spent $665 on my credit card to save this poor puppies life, and unfortunately did not succeed. I am a poor college student and would like to be reimbursed, since i have no way in paying back my credit card bills, but more importantly i would love to see this organization not be able to sell sick puppies anymore. Petsmart has agreed to make Noahs Arc pay me back for my initial $250 which i paid for the puppy, but they are taking no action to stop this organization.

Broken heart, and vet bills. Petsmart is not planning on stopping this organization, they sell these sick puppies all around San Diego. And will continue to do so until we stop her. please help

My dog has had bladder stones. He has had surgery by our veterinarian. She prescribed Royal Canin SO dog food. I have a legal and valid prescription for this. I called around and the Petsmart above said that they carried it. I got it off the Petsmart shelves, waited for twenty minutes at the checkout, and when I finally got up to the register, the checkout person said I had to get some kind of card at the Banfield Veterinary Clinic that is inside their store.

I was upset by this (the person I talked to on the phone said nothing about having to jump through hoops to buy dog food for which I had a legal prescription), but I went over to the Banfield counter. There was noone there. I asked to speak to the manager, who was Michelle. I pointed out that I had a legal prescription for this dog food and simply wanted to buy some for my sick dog. She said the Banfield clinic would open at noon (it was 11 AM) and I would have to wait until then. I tried to explain to her that I had a legal prescription.

She continued to insist that I had to see ANOTHER veterinarian at this Banfield clinic in order to get the dog food. I got increasingly angry. I told her that I had called ahead to see if Petsmart carried the food, had been told yes, but had been told nothing about this Banfield clinic or the need to see a totally different veterinarian. She sarcastically said that I was welcome to wait for an hour for the Banfield clinic to open. I cursed at her and walked out.

I did, in fact, return after noon, and had to wait 25 minutes at the Banfield clinic before I could speak to the desk person at the Banfield counter. She said I could have a one day pass to buy the dog food. I was over at the shelves putting the food into the shopping cart, when a man asked if he could help me. With gritted teeth, I said that I had been given the run around when I simply wanted to buy food for my dog. He said he was the store supervisor, and said that he would call the police on me because I had gotten angry with his manager and had expressed that anger. I asked why he had asked to HELP me, and he said it was because he thought that I was the customer he had heard about.

He also explained that Banfield rents space from Petsmart, that they are two different companies, and that the prescription dog food was in fact Banfield's. I then asked why I was told, then, that Petsmart carried the dog food, when in fact it is Banfield, a COMPLETELY DIFFERENT COMPANY (according to him) that truly carries the dog food. He then claimed that, well, yes, Petsmart does carry the dog food. I told him that he can't have it both ways, either it's Banfield's stock and I was completely lied to on the phone, or it's Petsmart's, and Petsmart is likely practicing veterinary medicine without a license (although they MAKE you sign up with Banfield, and likely get some kind of kickback, in order to make the whole thing look legal).

In either event, there is something very fishy about this whole thing. Clearly, Michelle did not want to tell me about the true relationship between Petsmart and Banfield and the prescription dog food, since that would have at least partially appeased me (although it would also make me question the legality of the whole thing). It was only when the store supervisor wanted to intimidate me that he grudgingly explained that Banfield and Petsmart are supposedly two different companies.

Wasted time, wasted gas (not a small thing in this day and age), intimidation, threats.

I have been purchasing Nutro products for our cats and dogs for years, since the repackaging, all of a sudden my 6 cats started getting sick, vomiting often and losing weight. I called my vet, who had recommended the Nutro and was told to switch to Science Diet, which I have done, now, no more problems with sick cats. It's a shame that they changed what used to be a terrific product, we can no longer trust it. My vet now knows not to recommend Nutro to his clients, I have heard others having the same problem recently.

I was able to return the unopened large bags to Petsmart to exchange for the Science Diet, they adamently refuse to admit there is a problem with the food, yet there were alot of returns of Nutro at their desk.

I had a very healthy cat until she decided to eat only Pro Plan - Beef in Gravy and Chicken or Nutro Cat Food. She seemed a bit off so I had the vet do blood work on her. The vet said she had beginning kidney disease and if we changed her food she would be ok for a long time. She loved the foods with the gravey in them. I took her back in a month and she had gotten much worse. The vet was surprised at how fast she had gone down and recommended i.v.treatment.

We gave hter IV's at home every day for 4 months and she died anyway. This was a few months befor the news about Menu Foods came out. I had the vet perform an atopsy on her because the vet was pussled about why the cat went down hill so fast. My cathad been eating the food for a bout two years. When we heard about the food problem the vet said her atopsy made sense.

The vet bills were approximately $1100. My cat died. She can never be replaced because of her unique personality but she originally cost $800 as she was an Abbysenian. She was my constant companion and quite a character. My husband and I miss her greatly.

It worked alright for about 2 months then all the lights went out and it is no longer an automatic self cleaning litter box. Now not only do I have to manually start the raking, but over 1/2 the time it wont make it through the litter pan on the first, second or third try. When it finally quits going back and forth, I get to scoop it out like I did before I spent over $100.00 on a cat box.

Only damage is that I paid $125.00 for the KittyMaid Elite, $29.00 for a tent to go over it that is the stupidest thing I have ever seen and the cat wont go in with it on. Then theres the 29.00 for each box of reseptacles for a cat box that is messier and more work than the old basic do it your self models.

I opened a brand new bag of Nutro Natural Life, Lamb Meal & Rice. All 3 of my Shelties became sick after consuming only two meals from this bag. They all were lethargic, having diarrhea, and vomitting. I immediately changed their diet, two responded well ,but the youngest, who was 10 years of age never became healthy. I had fed this food for many years, and truly thought I was feeding one of the best foods on the market. I am crushed with the loss of my precious, Cutter. This dog is one of the last of my retired show stock.

I took my precious boy to the best vet in the area. He was in the clinic for several days two different times, placed on IV's, antibiotics,X-Rayed, and forced fed.$700.00 later in vet bills, I had to put him to rest. There should be some kind of compensation from this company to be selling dog food that is not safe for healthy consumption.

Bought fabric-coated mice (grey with pink tails and ear--MADE IN CHINA) for my cat Rocky. These mice have chips inside which make them squeak. He loves them and plays with them all the time--chews and licks them. About two weeks ago, I noticed that his lower lip was swollen, red and full of bumps. I took them away from him and after, five days his lip looks normal again. I am not going to give them to him again--this has never happened before with any other toys.

I bought two plastic aquarium decorations from Petsmart. They were made in China. One is a pirate skull and the other a pottery vase. I placed them in my 55 gallon aquarium last Saturday. A fish died on Tuesday. I changed 1/2 of the water. Now it is Friday and all my fish are sick or dead. I lost 6 overnight. I have always had aquairums since 1970. I know how to take care of fish. I removed the 2 decorations this morning and changed 75% of the water. Are these aquarium decorations made in China poisoned?

I lost 120 dollars worth of fish and contaminated my whole aquarium system.

I did not lose any money because I brought it to their attention both times. But, since I pointed it out to them and they had the opportunity to correct it and did not, I believe it it was deliberate. I would imagine they did quite well with this scam. I will not be shopping there again.

Please look into this.

We have purchased most of our pets' toys at Petsmart. However, this complaint relates to ALL pet toys which seem to All be made in China no matter where they are purchased. Our boston terrier kept throwing up and we finally narrowed it down to the toy squirrel we had purchased for her. After looking at the label and noting it was Made in China we then looked at all the other pet toys we've purchased. Every single one said Made in China.

Once we took the toy squirrel away from her toy box, she stopped throwing up. We tried giving it back to her and she started throwing up again. In light of the recent recalls with pet food, children's toys, etc. Made in China, we wondered how long it would take before pet toys from China would be on the recall list.

The recent story that came out in Consumer Affairs about pet toys from China purchased at Walmart containing lead and other toxins is the the 'tip of the iceberg.' It is likely that most pet toys from China contain things that are bad for our pets just as so many things from China are bad for humans. We have decided not to purchase any more pet toys made in China. We think everyone should pay more attention to this and refuse to purchase any pet toys that are made in China! Hopefully there will be more investigations and studies performed on pet toys Made In China.

Pet toys from China are harming and perhaps killing our pets. More studies and investigations into pet toys made in China should be performed and warnings should go out to the general public to beware!

We went into the store, looked around as usual, got our litter & Friskies Ocean Flavor cat food (big bag). I told the cashier I had a question. Her expression was she doesn't know answers. Anyways, price on middle pallet was $10.59, some flavors on shelves were $10.59, but the bottom with about 3 bags of Ocean Fish were marked $9.99. We picked it up there on the bottom.

We got to checkouts, I told her, she scanned it, rang up $10.59. If the price tag with name (Friskies Ocean Fish 18lb, everything the same) as the bag, shouldn't I have been able to get it for $9.99? Or is it just certain people who complain loud enough, etc? She didn't ask anyone to check on the price, she just wanted to keep on going. A manager or someone in charge should have helped, (she was only cashier) so if a question/complaint arises another cashier should be able to open up to help other people while we were being taken care of. Of course that didn't happen.

I was in the store to return dog food which apparently wasn't on the dog food recall list according to the cashier at Petsmart in Manalapan, NJ on March 21st. What eventually happened was the cashier tried to give me a hard time and then I eventually said to him I don't want any other food and I just want a full refund which I was given. Nutro Max is on the recall list but not the kind that I brought back. So I decided to check out Menu Foods.com website and found out that Petsmart isn't listed at all but has been in the news mentioned several times.

I really don't care if it is or isn't at this point because I think it is a disgrace that someone would continue to harm peoples dogs all over money. Also Menu Foods held back information for weeks and knew that something was wrong. Please get to the bottom of this soon so that we don't have to keep harming innocent animals so someone can get rich.

Also, regarding this recall, The Star-Ledger had published in the newspaper on March 24th an article that said Menu Foods was asking people to return any dog food no matter what dates or what brand of dog food it was. Also, Petsmart continues to sell and discount the foods that have been on the recall lists which I think is a disgrace. I have in my possession their advertisement for various dog food and discounts that they are granting to people this week. Where are these peoples brains or hearts at this point?

I took my daughter and pet dog to Petsmart for the Photos with Santa and was shocked to see that they had a woman dressed up as Santa. This is false advertising and misrepresentation and should be stopped.