Petland

Alisha of Wheelersburg OH (11/22/08)
I bought my Maltese from Petland in 2005 and the only problem I have had with him was allergies. He was taken care of at the store and had up to date shots and Vet visits, he also came with a free follow up visit to the vet when purchased. My brother-in-law has also purchased a puppy without any health problems. The staff at the Chillicothe Petland were very nice and helpful with our new pup. All the pups seemed happy and playful with each other. I have yet to have a poor experience in any of the local Petlands (Chillicothe, Portsmouth, and South Point). Would recommend these stores to anyone.

Nathan of Jackson, OH November 22, 2008

Nathan of Jackson OH (11/22/08)
i had bought 2 mice off them and fed my snake one and woke up the next day and my snake was dead. so i caled them and they told me they cant give me a discount on a nother snake. ther mice kiled my snake

Kristy of Heartland, TX November 21, 2008

Kristy of Heartland TX (11/21/08)
I, along with my parents and son went to Petland in Dec 07 with the intent of buying my son a puppy for christmas. My son found a puppy he wanted, but it happened to be 1,100. I thought that was a little steep for a mixed puppy, but a store employee told me that it was a good deal considering the puppy would come with is shots and you would get free vet care and shots for the first year of the puppies life. I told my son he could have the dog and they gave it to him. As we went to check out my parents where reading over the paperwork and there was no info on the vaccine or vet services for a year. When asked about it another employee stated that the employee that gave us the info was wrong, the puppy only comes with first shots and 1 vet visit that had to be done within 24 hours.

We did decide to buy the puppy as my son was already attached and I couldn't take it from him. I called the manager and owner and all they told me was that there was nothing they could do. I tried to explain that I would not have bought a mixed breed dog for 1,100, that the only reason it was ok was because of the shots and vet. They where no help and pretty much told me too bad. We love the puppy, but will never deal with them again. I find them to be a very shady company with employee's who have no idea what they are talking about.

Ferlonia of Wichita, KS November 20, 2008

Ferlonia of Wichita KS (11/20/08)
I went to the store to buy a puppy. The puppy I was interested in was a Min-pin. While my husband and I was playing with the puppy we notice coughing and gagging.The sales rep. said she just finished eating and needed water. She took the puppy, gave her water and return her. As we continued to get to know the puppy, we started to notice more coughing and gagging. I ask if the puppy was sick the saleperson said no, I asked if the puppy was healthy, Ashley said yes. She made us believe that the puppy was healthy and wasn't sick even through the puppy was coughing before purchase.

Ashley was so excited about selling her first puppy, she didn't show any concern regarding the overall health of the puppy. Ashley sold this puppy to me under false pretense and still to this day diamond our puppy has a constant cough and gag and its been over 45 days sense purchase. I've been refused a refund as well as an in store credit by the owner of Petland.

Nicole of Santa Fe, NM November 20, 2008

Nicole of Santa Fe NM (11/20/08)
On October 18, 2008 I purchased a Bichon Frise puppy from Petland in Rio Rancho,NM, which at the time of purchase, the petland owner's brother Peter, who is the Manager, stated that the puppy was healthy. Within an hour of leaving Petland, the puppy was throwing up, but at that point in time, I thought the puppy was just nervous of her new surroundings. That evening, the puppy was coughing and her lungs sounded extremely congested with fluid. She was whimpering and had a very hard night. The next day, the puppy continued to throw up and was coughing with an extreme amount of fluid in her lungs. Her nose was bubbling mucus and I realized that something was terribly wrong. I immediately contacted the emergency veterinary clinic, as it was Sunday and they stated to get the puppy over there immediately. In route to the ER Vet Clinic, I contacted Peter, who agreed it was vital I get the puppy to the ER Vet and he apologized for the puppy being sick.

After many tests and X-rays at the ER Vet Clinic, it was discovered that the puppy was suffering from Infectious Respitory Disease and was at high risk for pneumonia. The Vet, reviewed the documentation that came with the puppy and noticed that mixed amongst all the paperwork, was an area that showed that only a few days earlier, the puppy had recieved very high doses of antibiotics and cough syrup. At this point, not only was I dealing with a very sick puppy, but she had now infected my other older puppy. The vet stated it was important that I take both puppies to their normal vet the next day. October 20, 2008 at 8:55am, I contacted Petland's owner Susan and told her that the puppy they sold me was very ill and that I had spoken with the store manager, Peter about the situation. At that time she denied that the dog could have been sick while in their possession. I stated to her that I had just bought the puppy from them, and asked her why the manager did not inform me that the puppy had been given high doses of antibiotics and cough syrup and was ill. Susan stated that it is common practice to give them high doses of antibiotics and cough syrup to prevent illness and denied their store did anything wrong.

 Later that day, I contacted Petland's Manager, Peter to inform him that the puppy had been seen at the Emergency vet clinic and that I was on my way to her normal vet to get both dogs checked. Once again, he apologized for the sick puppy and stated just to fax the bills over to Susan as soon as possible. After many tests, it was found that the puppy not only had Infectious Respitory Disease, but had Giardia. Both of the puppies went through many awful tests and were put on many different medications to help them. The medical bills came to about 800. I faxed over the bills immediately to Susan Kern for reimbursement but to date have not recieved a dime. Everytime I contact her, she states that she will be sending out the check in a few days and gives me excuse after excuse as to why it wasn't sent the time before.

I have taken off many days from work to care for the sick puppies losing time and money. The medical bills have piled up and have put an extreme strain on our finances. We have had to cut back on essentials for ourselves, to get the necessary medications and cover medical visits for the two puppies. I have many physical problems and having to care for the sickly puppies both day and night, has caused physical and emotional distress on me, as for weeks, I was unable to rest. This has been a complete nightmare.

Merlin, of Lakewood, OH November 20, 2008

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