Petland

Kimberly of Fulton NY (12/03/08)
I bought my Pekingese from Petland in 2005. The salesperson was very knowledgeable. I have had no problems with my dog Teddy. He's in perfect health and has been the joy of my life. The price I paid for my dog and the supplies was steep but he is well worth it. Just wanted to say that not all Petland stores are bad.

Jennifer of Aurora, IL December 3, 2008

Jennifer of Aurora IL (12/03/08)
I purchased a puppy with a genetic defect (necrosis of the femoral head) and Petland will only reimburse me the amount of the puppy, not the enormous pet bills! Please help!

over 2,000 dollars in vet bills!

Laurie of New Port Richey, FL December 2, 2008

Laurie of New Port Richey FL (12/02/08)
A few years ago I bought a Maltese puppy from the petland in Largo florida. They said he was a full blooded Maltese and ckc registered. Well it turns out that he was NOT a full blooded Maltese. His ckc papers mean nothing. Maltese are supposed to have straight hair, a silky coat and my maltese has the coat of a Bichon Frise. He is also much larger then a maltese, around 11 pounds full grown. I feel like I have been totally ripped off since I had my heart set on a maltese and not a bichon. I paid the Maltese price for him too, which makes me sick to my stomach !!! I would NEVER buy another puppy from Petland again. They are the biggest rip off artists on this planet!!!

Sara of Fort Wayne, IN December 2, 2008

Sara of Fort Wayne IN (12/02/08)
I purchased a Bernese Mountain dog puppy from Petland on Dec. 20th 2007 and brought him home on Dec. 21st 2007. I had noticed at the store the puppy had a small amount of blood in his stool and questioned Matt, the employee helping me, and he stated the the puppy had just come in from an Ohio breeder and that it was stress related and would resolve after he got settled so I went ahead and purchased the puppy.

On Dec 21st when I brought him home it was clear after a couple days that something was really wrong. I called back the pet store and was told to give him more time and to make a vet appt. Since it was right before christmas the vet (the one you must use to keep keep the warranty valid) was of course closed.

Our puppy Gus seemed to improve a little and I took him to the vet Dec. 26th to find out that he had Giardia and our vet questioned how long he had had it since the records from Petland showed he had been wormed 7 times and was only 8 weeks old. I had to pay out of my pocket an extra 40 dollars for meds and Parasite screens and that was only the beginning. I was back in the vets office Jan 11 2008 and my puppy was still having diahrrea and another 30 dollars and a Parasite screen later I was told he no longer had giardia but needed bowel rest so I was sold a 10 lb bag of special food for 25 dollars and sent home. Feb was a better month but Gus developed diahrrea again and was taken back to the vet on Feb 25th and put on reglan and diagnosed with Irritable Bowel Syndrome. This office visit was another 54 dollars.

Gus did not improve and I took him back to the vet on Feb 28 th and was sold more canine I/D dog food and he was put on a medication called flagyl. That appt was 38 dollars. The meds helped but again another relapse and I was back at the vet on Mar 13 and Gus was put back Reglan and Flagyl and changed to Canine W/D dog food and that appt was 47 dollars. On April 8th I had Gus neutered and x rays done to check his hips and found out they were only rated fair. May 21st I was back to the vet for more Reglan and Flagyl for all the diahrrea Gus was having again and this appt was another 26 dollars. These extra expenses were on top of the regular vet care and shots I paid for. I spent many nights sitting up with him and on the vets recommendation boiling hamburger and rice and feeding him yogurt to replace the bacteria in his intestines. Gus was never given any dog treats the only thing I could find to give him as a treat was cheerios on my vets recommedation which he loved dearly:).

Then in Oct 20th, a day after his first birthday, Gus began to limp on his back left leg and I took him into the vet on Oct 21st and he was put on pain meds and had to be on a leash for strict resting on the left leg for 48 hrs. That appt was 72 dollars. Gus did not improve and I took him back to the vet on Oct 23 for hip and knee x rays under anesthesia. That appt was 258 dollars and what they found was absolutely devastating. I stood there listening with tears running down my face as they told me his left hip socket had almost completely disintegrated and that it was only his large amount of muscle mass that was holding the hip socket in place and that the reason he began to limp was because his (CCL) ligament in his left knee had ruptured-we were sent home with pain meds and his x rays were going to be sent to Ohio State Vet School for evaluation on how to treat Gus.

My vet called me later that day to tell me that gus's xrays were the worst he had seen. On Nov 1 st I recieved the report from Ohio State and was told his right knee CCL was partially ruptured and he would need a total hip repair and both knees repaired and the cost would be around 7000.00 and he would need to be on a leash for 6-8 weeks following surgery and would require physical therapy.

Sadly I made the decision to put Gus down on Nov 24th 2008, the pain was getting worse and he wasnt himself anymore I couldnt afford the surgical costs he needed. I tried contacting several BMD rescue groups in surrounding States to see if I surrendered Gus over to them if they could get him the surgeries he needed but after leaving voicemails no one called back. I also searched numerous vet schools online for a clinincal trial gus would qualify for because they usually give you a discounted rate for services but the only one I found was Purdue Univ and its incentive was free xrays but no help with the cost of surgery. I tried many assistance funds online that say they can help with the cost of your dogs medical treatments but all had long waiting lists and Gus didnt have that much time left. Gus finally got to the point that he couldnt tolerate pain meds without causing uncontrollable diahrea and I couldnt let him suffer after all we had been through together.

I loved him like one of my children and had an esp. strong bond with him since I was his primary caretaker since he entered my heart only a short 11 months ago. Tell me how Petland can say their number 1 priority is and has always been the health and well being of their pets!!!

I contacted Petland's main office in Chillicothe, OH and was told I would not be given a replacement puppy because the Petland in Fort Wayne had recently closed and it was privately owned but that if I sent in a giant list of papers (that they require for you to get any money back for your dog) they would review it and pay the vets office but not me...I also informed Petland that I had been able to find the breeder of Gus in Ohio and she told me none of her dogs had ever had any hip xrays done so she basically had no idea what kind of condition the dogs she bred were in. why would Petland purchase a puppy and not check if the parents had been evaluated for any congential abnormalities.

I was also told by a vet tech named Amber that works with this breeder that gus's mother has bowel issues and can only be fed lamb and rice dog food which would of been nice to know. The thing that bothers me the most is that in the short 11 months I had Gus he was amazing he never whined and was always there with me and was my best friend. It was heartbreaking to watch such a wonderful companion fall apart physically but still be a loving puppy mentally. He was so full of life and I feel due to irresponsible breeding and Petlands disregard to look into where they were getting their puppies Gus was yet another victim on the long list of complaints against Petland. I dont care about reimbursement for the money and care that Gus required I am just angry that this pet store can repeatedly cause such heartbreak to dog owners over and over again...Sincerely heartbroken in Indiana...Ill always love you my baby Gus..

Sally of Sterling, IL December 1, 2008

Sally of Sterling IL (12/01/08)
i bought a pin pin and while i was there that woman was rediculios. attitude and not a very good seller. i am 20yrs old and she knew i was young and treated me like i didnt know how to care for my puppy. my pup got ill i cald and ricka told me owell read my paper work. i will never buy another irem from sterling,il location again

my puppy had that cage cough and they wouldnt cover my meds another lie

Tom of North Fort Myers, FL November 30, 2008

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