Petland

Tina of Zia Pueblo NM (12/11/08)
On August 24th, we purchased a yorkshire terrior from Petland. The puppy came with 2 free vet visits and a health guarantee. Within the four days the puppy was not eating well. We thought this was normal for a new puppy to be in new surroundings, however we had to force the dog to eat. We took the dog to petland's vetenarian, and the doctor recommended hospitalizing the puppy at a 24-hour pet hospital due to hypoglycemia.

At this point petland said they would pay for the dog's medical bills for being at the emergency hospital. When my boyfriend arrived at the er, he found out petland had called, and said they were not going to pay for the bill. So we took the dog back to petland, and they said they would care for the dog and treat his hypoglycemia. Petland cared for the dog for 2 days, and when he came home he had a cough. His appetite was a little better, but still not normal.

One morning the dog was so congested we took the dog back to the vet and they treated him for kennel cough by giving him a shot. Two days later, we rushed the dog back to an er, and he was diagnosed with pneumonia due to a severe respiratory infection. His stool sample was tested for parasites, and it came back positive for parasites, which is why he was not eating. The puppy suffered in the hospital for 5 days, and he went into cardiac arrest, and we lost him.

Petland denies any wrong doing, and said theres no way the puppy was sick while he was in their care. The puppy died with 17 days of me purchasing the dog. The bills totaled 2504.68 for the 2 1/2 weeks we had the dog. Petland refuses to pay this. It was only after writing to petland's corporate headquarters, we got a call from the store's manager who wanted the er's medical record on the yorkie.

After receiving the necropsy results of our dog, Petland called back and wanted to replace the dog. We asked for a refund, however they refused. We got a shitzu, which was less than the yorkie. We never received any type of credit for the difference in price. The Shitzu had more shot records than the yorkie. When we took the Shitzu to petland's vetenarian she was immediatly treated for kennel cough. There was a story on the local news recently about this petstore. They are being investigated by animal humane society for selling sick puppies and puppies purchased from puppy mills. I feel like this pet store does not care for animals at all. They are selling sick animals, and have no concern for the consumer. They should not be in business.

Virginia of Cedar Park, TX December 7, 2008

Virginia of Cedar Park TX (12/07/08)
My daughter and I purchased a puppy from Petland November 30, 2008. We took her to her first free vet visit within three days and found out she was sick. The vet bill was 68. We had to pay it. We took the puppy back to Petland yesterday along with the vet bill in hopes that the manager would make good on the vet charges. The bills were forced from my daughters hands and we were herded from the store by five employees who were calling us profane names. The police were called and they actually tried to lie and say we assaulted their employees!

Keep in mind that we are two women against for large male employees and one very foul mouthed female employee. The police viewed the video tape and determine (of course) that there was no assault. Shame on Petland! We have since had to pay another 113 for medications to treat a severe yeast infection in both her ears and a foreign body growing on her spine. We are not allowed to contact Petland so have no way to settle this matter with them. I do intend to make this matter very public. Be warned! Petland sold me a sick puppy!

We are out for 181 for vet bills that should not be our responsibility! The emotional trauma suffered by me, my daughter and three young grandchildren who had to see their mother bullied and called very foul names was terrible.

Brenda of Nolanville, TX December 7, 2008

Brenda of Nolanville TX (12/07/08)
I purchased two rabbits today from Petland, and after reading all of these negative consumer reports I am worried for my little bunnies. I ended up with two because I picked up this tiny little lethargic bunny who when he was in my hands all I felt was bone and since it broke my heart and I didn't want him to suffer I purchased him. Once the transaction was made everyone began to act very sketchy with me and then gave me this form saying that after 7 days the bunny is not their problem basically.

I'm keeping a very close eye on him and it was very emotional for me to see him eat because it took many hours for him to finally eat and drink. Just in the short time that I have had him he has a full stomach and seems to be healthier than what he was in the store. Hope he doesn't have any mysterious diseases. The other bunnie I purchased was the oldest bunnie in the tank. They seemed to be relieved to finally see her go... since the big ones don't sell as well as the tiny ones. I just hope to give them the best life possible away from that pet store.

Hailey of Calgary, AB December 4, 2008

Hailey of Calgary AB (12/04/08)
Before you complain About Petland prices being steep , please understand that there is a reason that the prices are the way they are. Petland has Vetting twice a week that includes Vaccination check us that cost MONEY . they also have to FEED ALL their animals so that costs MONEY too.The reason Petland has High prices is so they can take care of their animals properly , not because they are trying to make a profit . GET the facts !

Jessica of Ada, OH December 4, 2008

Jessica of Ada OH (12/04/08)
In September 2008, I purchased a goldendoodle puppy from Petland. The salespeople at the store were very nice and helpful, and I bought the dog and took him home. He was a perfect little puppy, but I noticed a large lump on his shoulder. I made a mental note to tell the vet about it later that week. Two days later, the puppy scratched the lump and it ruptured, spewing blood and pus. The poor thing was howling in pain. We called the emergency vet number, and he said it was probably an abscess and to clean it out and take him in in the morning.

We went to the vet that petland required, and it was an abscess from a puncture wound that got infected, most likely from a litter mate. It healed up fine, and petland took care of the bill. That being said, I feel petland was negligent in taking care of him. His infection was huge and very noticeable. If they took such good care of their dogs, the abscess would have been taken care of.

Kimberly of Fulton, NY December 3, 2008

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