Petland

lisa of dayton, OH September 1, 2009

Recently we purchased a baby rat from petland. After the first day we had her we noticed that she was walking funny, i called petland an asked questions concerning the reason why she may be walking this way, being a new pet rat owner an the rat being young we wasnt sure if maybe it was normal for her to walk this way or if there was issues. THe next day we took the baby rat back to the store to compare her to the other babies, an sure enough she was not normal.

We talked with a young fella very nice guy named Jason, who offered to trade (Feiona) the baby rat for a differant one, which was the right thing to do, but we was allready attached to this baby, we ask him what would happen to her an he told us that she would end up being snake food! this made our daughter very emotional, an upset to where we decided to keep the baby rat we allready grew to love , an jason went ahead an gave us another rat, whome we have named Bella.

After the 3rd day of having the two rats home we noticed sore showing up behind Bellas neck, we was told that possibly it was just from her being nervous from the transfer from the old cage to the new one or possibly the two little girls were fighting, after the first week Bellas back was severly raw, an sore! I started looking on the internet on the reasons why this is happening to her an found out the the reason behind this was the baby rat was infested with a parasite called MITES!

I called petland an asked to speak to the manager an told him what was going on an he basically told me that because we had the rats for over two weeks that the issues was our fault an that there baby rats were all VET checked, an he also told me that they get there pets from walk in off the street, if this is so then there is no way they are going to have each an every one of them rats vet checked an i feel that Petland sold me baby rats infested with the parasite, an i want them to have my baby rats vet checked an treated,

i dont feel that i should be the one to have to pay for this when they are the ones at fault, Ive also tried to contact there district manager an shes not returned any of my phone calls, I am very upset with this company an will go to all means to have them put outta business some way somehow, this is wrong an petland is selling people sick an unhealthy pets

Callie of melbourne , FL August 31, 2009

We got our 8 week old Daschound puppy 2 and a half weeks ago and from the moment we brought him home things have been bad. Do not get me wrong he is great dog but he is sick. At the store he was fine and then when we got home he was coughing and snezzing and had snot comming out of his nose. Well petland recommended me to go to this vet becuase the medicine would be free in the first 14 days of seeing them. Well the first visit they said he was fine and we took him home well we found out after that he had kennel cough.

I called the vet again and petland well petland had me bring him in for 7 days to go in this nebuliazer where he breaths in antibiotics for 20 min and the vet gave me medicine for his kennel cough that for 7 days as well. well I called the vet to see if wre needed to come in becuase he was done with his medicine and they said no do not bother.

Well recently He has had wierd things with his poop turns out he has tapeworms and he is still coughing. So I called petland about the tape worms and the lady took my name and number and said they call me back and she dosent think they paid to get the tape worms treated becuase that comes from fleas. Well my dog does not have fleas we have given him baths and I have checked him. So the guy that sold us the dog taht works for petland and was in the store for the 7 days we brought our puppy in for the nebulaizer called me back and he talked to us each time we were in there and he did not remeber me on the phone, He said he would have the lady call me tomorrow about the tape worms.

Well we took our puppy to another vet connected to petsmart and they confirmed he had tape worms and was not properly de wromed and also he still has kennel cough. I am so upset we are having so many problomes and have not even had our puppy for a month. Do not ever get a puppy from pet land I feel so bad for those puppies there all sick. You will ahve lots of money in vet bills as well. All the vets we went to after we said we got him from petland shok there head and said yeah a lot of our sick dogs come from there. Also the vet they recommend all the owner that go in there got there dogs from petland and there all sick.

Mary of Lake in the HIlls, IL August 30, 2009

On 8-23-09 I purchased a pomeranian puppy from Pet Land in Hoffman Etstes, IL. The puppy displayed occasional unstable, wobbly stance but other wise appeared normal for the first two days. On day 3 the puppy began having diarrhea. On day 4 the puppy began vomitting nearly every hour. She was taken to the vet the next morning and diagnosed with Parvovirus and Giardia. Other ailments are unknown at this time. The puppy is currently fighting for her life at Animal Emergency of McHenry County(AEMC).

I spoke with Pet Land the day my puppy was taken in at AEMC and told the manager was not in. I called the following day and spoke to the manager, Josh C. When I told him the puppy they sold me was diagnosed with Parvo, his attitude was at the least lacking concern. He immediately offered to pay the medical bills up to the purchase price of the puppy, 1299.99. This seemed strange to me, the feeling of being given immediate forfeit of cash to go away. I began investigating on line and discovered countless complaints against various Pet Lands across the nation as well as complaints against the distributor, Hunte. Upon checking my paperwork, Hunte is listed as the distributor of the puppy I had received.

It should be noted that while I was in that same Pet Land, I witnessed at least one other dog with severe diarrhea. I told one of the staff, Sara B., that she "should check on the westie, he just had major diarrhea!" It is my belief now that the west highland terrier is another dog that is currently infected with Parvovirus, and if he is still alive, he still for sale in that store.

My paperwork also shows that the puppy I received was one week late for the second of 4 vaccinations against Parvovirus. This was brought to my attention by the vet that checked over my puppy the day after I brought her home. Pet Land knowingly purchased this puppy through a distributor know to have countless complaints about sick animals. Furthermore, they failed to provide adequate medical care, failed to administer proper and timely vaccinations, failed to provide any warnings or instructions on preventative measures against Parvovirus.

Richard of Orlando, FL August 24, 2009

We purchase a dachshund puppie 8 wks old we were told to take him with in four working days to the vet thers preferably and have a check up we did this but in 3 days as he became ill with kennal cough the vet said his lungs showed a slight congestion, gave us some medication and wanted to see him back in one wk we went thru this and notified the pet store of our situation we made 2 vet visits before the vet said he wanted to put him in the vet hospital when we told Kelsey of Petland she asked us to come by the shop. there she said she would buy back our puppy for what we paid and cover all costs to date occured with vet

She was very apoligetic and understanding of the ties that had been formed with our 4 yr old grand daughter she said future the out come hopefully positive with the puppies hospital stay we could if we wanted purchase him back or another right now if we desired or forget a puppy for now. we elected to follow the puppy thru his illness and see how things went he was in Hospital 4 weeks and then the store kept him an additional 2 weeks before they would let us purchase him back. This cost us not one dime and we could have choosen another puppy but in the interum petland had refunded our purchase price.

He just came from his 1 yr check with the vet last week doing great and now at we hope his full weight 12 lbs. We have been very pleased with the experience with both petland and their vet as former breeders and show people of this breed we have had some experiences less fortunate, and becuse of our experiences with Max and his vet we have recommended both Petland and the East Orlando Animal Hospital - Doctor. Glenn and Staff to friends and family seeking a pet.

THOMAS of WANTAGH, NY August 15, 2009

i purchased a 72 gallon bow fish tank,with the stand the lights the filter and gravel.the tank came with a two year warantee,against any defects. the tank was purchased in april of 2008. we were sitting in the den,where the tank is set up, and we heard a cracking sound coming from the tank. the whole top tank support had broken away from the tank, leaving the tank without a support.

I contacted the store, and got the run around, they told me I had to contack the manaufauture about this. In the meantime, i had to purchase another tank immediately, for fear of the broken tank giving way. The store has no intentions of refunding my money that i spent on the new tank.

i spent 238.96, and purchased at another one of pet discount stores.

Brenda of Willow Spring, NC August 12, 2009

We purchased a puppy from Petland and he died 1 month later. The store said that we had to prove that the dog was sick and to take him to a lab which cost 300.00. Now we have spent 2,300.00 and all we have to show for it is an empty dog bed and cage. Someone needs to put this to a stop now. People are losing their money and pets. The vet and the store are in it together.

angela of washington ch, OH August 11, 2009

we bought a chiwawa puppy from petland over a year ago and we were told the puppy was in great health & blah blah & they were gonna give us a deal! We endedup spending 1380 on this dog & we took her to the vet they told us to & about a week later we found a small bald spot on her we asked thire vet about it he looked at it & said to put some neasporen on it well we did but it kept getting bigger so we took her to our local vet he said it was depestic puppy mange but we caught it in time she had to be dipped every week it was 30 a dip for like 6 weeks she is better now & we told petland & the vet they acted stupid like they couldn't believ it like they were shocked! but I check in and found out from our puppys papers that she came from a puppy brocker that buys there puppys from puppy mills then I found out she was bought from a minasotda amish puppy mill for around 250 they get alot of there puppys from there! Petland says they get there puppys from top privet breeders but they realy get them from amish puppy mills!

Shawn of Waynesville, MO August 6, 2009

23 July I purchased a german shepherd puppy for 1300 dollars along with the food, medicine and vitamins they require you to get at purchase time. Myself and my girlfriend brought him home and the next evening on the 24th while taking him for a walk he started choking. Our puppy soon lost consciousness and 10 minutes later he passed away. I from the beginning told Petland I didnt want another puppy and wanted my money refunded and Rob said it would have to go through the 10 day claims process. The puppy had some kind of viral pnemonia when it was given to us and it had it for some time. I recieved a letter via email from PETLAND stating they would give us another puppy and not refund our money now. The next step is legal action I guess.

Sean of Brooklyn, NY July 27, 2009

I requested a price for a custom made fish tanks 9ft long by 3ft wide or a estimation of such measurements equivalent to mine i was asked to hold on, while holding on for 28 minutes and 49 seconds i listened to a whole clot of profanity,slurs,goofing around, and the voice of the person who answered the phone informing others to walk away from the phone leave it like that.I was inform by the person who finally came to the phone the employees name was Nathaniel.

Luther of Easley, SC July 22, 2009

My Daughter Found a dog we wanted and I asked the mananger to hold the dog for me so that I could pick it up the next business day. They guaranteed me that it would not be sold and was being held for me. After driving 100 miles to the store, when I asked for the dog to buy her I was told by the worker that it had been sold the very same day I was guaranteed it would be held for me.

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