Petland

I was at the Naperville Petland today. I always go to see their kittens, but each time is a heartbreaking experience. My boyfriend and I went into the kitten room and two tiny little ones and one larger kitten were curled up asleep on the cold floor, nothing else was offered but a cold bench. We woke them and they were cold and so skinny I could outline the spines and hipbones. We held them for sometime and they just wanted to be warm. I found a little blanket on a top perch that none of these little guys could have reached and we pulled it down and placed it on the bench for them. There was no food in the room.

When we placed them back together, they searched for food for a minute and then the two littlest kittens began to try to suckle from the larger one who just slept. It was so sad. I located a "manager" and asked him what was up. He said they just got them. Well, this is the same story I have heard before the last time I was there. They had a small underfed kitten who had blood coming out her nose. I will not accept this. I made sure to have them feed the kittens before I left, but I find this very despicable and will ensure I'll make as many calls as I can until the issue is resolved. If they cannot take care of the cats, then just don't have them. They are suffering!

We bought our puppy (Shepherd) on February 2012. Of course, the sales lady was very nice. After we brought our puppy home, we noticed he kept coughing and he's having a hard time breathing. We ended up bringing him to the vet. He had kennel cough and needed several other treatments. My bill was over $200 a week after we brought him home. I have phoned Petland a few times about the puppy and concerns regarding their "warranty" not being honored. The store manager yelled at me and told me I was lying.

I phone today about the procedure to check about his hips. We were told that we had to wait 10 weeks. I read the warranty and it said when the puppy was 10 weeks old (which he was over when we got him). I called to see what we were supposed to do since we were given the wrong information (we wrote it down while talking to the sales lady). The woman who just hung up on me told me that I should have just gone. It's not their problem. I am not responsible for the test. This company is horrible! Shame on them! I am so disappointed considering the "puppy sale" still cost us over $1,300, not including his vet visit. I won't buy anything ever again from Petland and will make sure no one I know does either. I'm so disgusted.

I went to Petland on a nice sunny day in Afghanistan in Poosville and I wanted to buy a cute puppy for my daughter's birthday. I went in all happy until I saw one of the employees abusing one of the puppies. I was horrified I called the police and didn't let her see me so. She wouldn't run away. She got arrested and went to jail for eternity.

Don't buy any pets at Petland! Well, I bought a hermit crab. Then, about 3 days later it got very sick. It couldn't move or eat. We started to get very worried about it so we took it back to Petland and started complaining to the owner. They said that it had nothing to do with them, but before I went I researched about them and it said it takes at least 6 days before they are very sick. We told them that, but they said that it wasn't true. I looked on every possible website and it said the same thing: it take 6 days for them to be fully sick. I thought it was pretty stupid. I got the crab for 20 dollars. I tried to get my money back, but they got really mad and annoyed with us and they just kicked us out. I missed my little crabs and it's very sad to watch them die, but if you listen to this one word you will know what not to do: never go to Petland to buy any pets! My mom and dad got very mad at the owner and almost called the police. This is from a grade 6 student.

We bought a teacup Maltese puppy from Petland two weeks ago. When we bought him, he was given shots and needed one more in two more weeks because they couldn't give it to him that day. We were told they would pay for the shot because it was a must have shot but he couldn't have it the same day. He had all the other medicines. We were told several times they would pay for it. When we took him to Dr. **, they told us it would be $30 because Petland wouldn't pay for it. We called Petland and they were very rude about everything and told us they never told us they would pay. My fiance and I both heard several times they would pay. I'm very upset at the rude customer service and them changing their story. If it's a mandatory shot and they would have given him that shot that day if it wouldn't have been too much at one time, then why wouldn't they pay for it? If I'm going to pay $1300 for the dog, it needs to have all its shots. Petland in Dalton, GA has horrible customer service and they will not get a single penny from me or my family again.

On Feb. 02, 12, I bought a puppy from Petland in Henderson, NV. I brought her home. She was doing fine. On Feb. 07, she got sick. I brought her to the best vet in Havasu. They examined and hospitalized her. The vet told me she has parvovirus, so isolation she was put in and treated. Well, it was no luck and she passed away. Dr. Lange at the vet center looked after her and did the best they could. Now I am retired with fixed income. I have hospital bills. I had to pay the cost of the puppy plus all the needs she needed. I wrote to A K C. They told me that the only recourse I have is if we can't settle this, I have to go to attorney general. I don't want that. But I seem to be getting unfavorable response from your David in Henderson. The doctor told me she had it before I ever got her, 14 days I was being told. Thanks. I need help

I purchased a muzzle for my dog and was informed at the time of purchase that if the item did not fit, I could return or exchange it. After testing the product on my dog, I found that it was too large and I would need to get a smaller size in order to prevent her from being able to remove the muzzle.

Approximately a week and a half later, I returned to Petland to exchange the item for a smaller size. When I walked into the store, the male behind the counter noticed that I had the muzzle in my hand. He said, "Are you returning that?" I replied, "I just need to exchange it for a different size." He then stated, "Oh, well do you know how long that is going to take? I still have to do the all the paperwork as if it is a return." I proceeded to ask if I should go get the other size while he continued assisting another customer at the counter.

I went to the where the muzzles are located in the store and chose the size that I needed. I returned to the counter with the item. At this time, the employee asked if I had my receipt. I let him know that I did not have it with me, but didn't want to return it, just exchange. He then asked if I was a club pet member, which I informed him that I was. When he pulled up my information in the computer he stated, "This item can't be exchanged because it was purchased in 2009." I advised him that this was incorrect as I just been in the store the previous week. He then said "Well, it shows me right here that it was in 2009 and I can't take that back." I asked at that time if it would be possible they put it under someone else's account on the day I checked out.

After about 10 minutes of him basically calling me a liar, he found that my name had been spelled wrong at one time and due to this fact, I had 2 club pet memberships with Petland. After finding the correct account, (I never received an apology from him basically calling me a liar) he opened the muzzle. My dog had worn this muzzle one time for approximately 20 minutes and it was indoors. The man then informed me that he couldn't exchange it because it had been worn. There is absolutely nothing wrong with the muzzle, in my opinion. He just didn't want to take the time to process the return, when in all reality it could have been processed in half the amount of time he took to accuse me of lying about the date of purchase.

I have always gone to Petland for all of my needs. I have 2 dogs and a cat and have spent a large sum of money with this company. I will not be returning to Petland due to this one bad experience, from now on my business will be at Petco. I recently made a visit to Petco and the employees there were very eager to assist and seemed as if they enjoy their job and appreciate their customers. Maybe Petland should visit the Petco store and see how customers should be treated before they lose more business.

I purchased my pet in late January. He has kennel cough. I checked the medication given by Petland vets. I was told to call or come back, if not better soon. When I tried to get health care for my puppy, I could not, due to the store remodeling. No one answers the phone, or returns emails. The cost of my pet included vet care, and help with this problem. I was never told they would be shutting down in a month and a half. Petland also told me to come back in February, to get 6 months of heart worm medication. I am seeking other vet care for my puppy. I'm trying to be a responsible owner. Petland is not.

My boyfriend purchased an English bulldog from Petland in Cicero, New York approximately 12/20/10. He followed up with a visit to their recommended veterinarian, which revealed a severe elongated soft palate that would eventually require surgery. This will most likely happen once the dog was fully grown (after 10 months of age or so).

This is a genetic defect in bulldogs which in the most severe cases can lead to breathing complications and heat stroke. On July 23, 2011 (the dog is now only 8 months old or so), he goes outside for his morning potty routine and within 10 minutes, collapses. He is immediately rushed to the emergency veterenary where they perform CPR. The dog never woke up.

Petland's "breeder/puppy mill/broker" should never have continued to breed this defect in its bulldog. I have done a lot of research on these elongated palates in bulldogs since then, and while breathing problems are common in bulldogs, it should never have been this severe. We are now awaiting Petland's response and hoping they decide to do the right thing before further action has to (and will) be taken. Their guarantee states that they will replace or refund any genetic life threatening/altering diseases.

Well, the dog dropped dead! A seemingly healthy 8-month old bulldog, who was too young to undergo the corrective surgery that it would have needed and we would have happily paid for!

Bought a Bernese Mountain Dog less than 1 year old and had Severe Hip Dysplasia, no muscle tone. Surgery cost 10,000 dollars and Petland did not want to honor warranty. Cannot afford the surgery and Petland representatives repeatedly hang up on us and were very rude about it.

My husband and I purchased Charlie, a golden retriever puppy from Petland in Monroeville, PA on 02/02/2011. We paid $900.00 for Charlie. We were told that he was "on sale" because he had been there for over a month (longer than they wanted him to be). Within two days of having him at home, he developed a severe skin condition. I called Petland. Not one time did they ever advise me to take him to their vet, so I took him to my vet who has taken care of my animals in the past. Tests they ran showed no conclusive results, so Petland wouldn't pay for my vet bill. They did reimburse me for Charlie's medication that he needed because he had giardia. Two months later Charlie became lethargic and wouldn't eat and was acting very strange. I rushed him to my vets and he had a temp of 105. He was given IVs and kept in the hospital for a few days. He was home for one day when he became sick again.

I again rushed him back to my vet who hospitalized him again and ran all kinds of tests on him. His red blood cell count was very low. The tests that they performed for Lyme disease or other tick borne illnesses came back negative. I was told to take him to see an internal medicine specialist. He had to have a blood transfusion at this time because his red blood cell count kept dropping. I took him to see Dr. J. at PVSEC (a wonderful doctor) and was informed that Charlie had autoimmune hemolytic anemia, which is a hereditary disorder.

I immediately called the breeder (whose number I had to find on the internet because Petland would not give me his number). The breeder denied any history of this with Charlie's parents, which of course he would do. After $5000.00 in medical expenses alone, not counting heartbreak and everything else, Charlie succumbed to his illness, and on November 25, 2011 (six days after his first birthday), Charlie had to be put down as he lost mobility in his muscles and was experiencing respiratory failure.

All along Petland told me that once I had a diagnosis, they would reimburse me for Charlie's medical bills. And when I had a diagnosis, I immediately notified them and they then said that Charlie's 30-day warranty was up. I have done a lot of investigating since Charlie first got sick and I found out that Charlie came from a puppy mill in Missouri. They have been in violation numerous times for unhealthy living conditions, etc. I would love to be part of a class action lawsuit in my area if one exists. If not, I would love to bring a lawsuit against them myself. I need to know what kind of lawyer to contact and what I can do. They need to be shut down. They are under investigation by the HSUS and ASPCA for selling puppy mill puppies. Please advise me what I can do.

I saw a Shiba Inu puppy at Petland in Naperville, IL (720 S. Route 59, # 112) and learned the puppy has been in the store for almost 2 months and no one would buy it. I have a Shiba Inu already and wanted to get another one. I kept coming to the store to see and play with the puppy. I noticed that the puppy was coughing every time I see it and I told the staff about it. They told me that was a kennel cough, but I didn't think they were right as her cough was different to be just a kennel cough. I also noticed the puppy was warm and her nose was dry. I finally bought the puppy and when I took it to the vet the next day, I had to leave it in the hospital because the puppy had pneumonia. Her temperature was almost 104 degrees, one of her lungs was filled with fluid and the doctor stated the puppy must have been sick for a long time to develop such severe pneumonia.

My heart was broken when I had to leave it in the hospital. She was given an IV for few days as she was dehydrated. She was getting nebulizer three times a day and had to be isolated. She stayed in the hospital for almost two weeks, as the lungs were not healing fast. She also has a parasite that took me over 3 months to get rid of. When she was in the store, she was in a cage with another puppy and I saw her eating her own and other dogs' feces (I think because she was hungry, the amount of food she was getting at the store was very little).

The vet called the store and told them they needed to be checking pets' temperature every time they were being checked. The vet was very upset with the condition of that puppy. When I called and talked with the manager and told him what happened, he didn't seem upset at all (it was almost like "oh, okay. Another sick puppy. No problem, we'll pay for the hospital stay, it is in our guarantee").

Even though I bought the puppy in the store, I feel I rescued it. I traced it and know it came from the puppy mill (the mills sell it to so-called distributors who then sell the puppies to pet stores). The breeder the puppy originated from was fined several times in the past. I can just imagine what horrible conditions these puppies were in. Petland employees and Petland stores don't seem to care much about the animals. They don't clean them as often as they are supposed to, they do not feed them appropriately, they do not provide sufficient medical care. It's very sad. I have read many, many negative stories about Petland and I am surprised that they are still in business. I never went back to that store and I buy all the food, toys and other things for my two dogs and a cat at a different retailer.

My husband surprised me and my kids with a kitten on Christmas morning. He purchased it five days earlier, checking on it every day to see how it was. When he picked it up, they were in the back cleaning it up. They told him she had diarrhea, probably stress related. A day later when Santa brought her, she was covered in her poop. We brought her to the vet the next day. He seems to believe she is no more than six weeks old. They told him she was two and a half months old and obviously has some sort of parasite. The diarrhea hasn't stopped and she is miserable. It should probably still be nursing at this age.

We purchased a Victorian bulldog from Petland on Bethel Road in Carriage Place shopping center on Saturday, 12/3/2011. We took him to the vet on Monday, 12/5/2011 to find out that the dog had an upper respiratory infection & phenomena, with water in his lungs, and would need to stay in the animal hospital. I contacted Petland to ask them why they sold me a sick dog, and they stood by their word that they didn't sell a sick dog, and even went as far as to tell me, he could have gotten sick in the day and a half we had him, before taking him to the vet.

The vet told us it was a known condition by Petland, and Petland had him on medicine prior to selling us the dog. I decided to go to the Petland store, and talked to a manager. I was told no manager was in the store. The guy there said there was nothing he could do, would not offer any compensation, and said we are paying the first vet bills, so you should be happy you didn't have to pay them. I am not happy. I purchased a dog that they knew was sick, and is now in the vet hospital for who knows how long. My thought is; 1. they should have never sold a sick dog; 2. they should have made sure after the 10 days that they had him on medicine, he was clear of his sickness, before selling him. Upon further research from the breeder that is listed on the paperwork, he is a known puppy mill dealer. It is now my belief that Petland not only sells sick dogs, they buy from known puppy mills too. At this point, I can only hope my puppy is getting better at the vet, and will be back home with us soon.

I purchased puppy rat terrier "Shiner" on November 25th from Petland in Georgetown, Texas. A large laminated sign on his kennel window indicated his marked down price and exactly what was included for the price. My wife and I became attached really quickly after playing with him. We wanted to purchase the dog. The sales person started explaining the sales process which included an additional charge for an identification chip. We both immediately pointed out the sign indicated the cost of the chip was included. The sales person and the manager both said there is always an additional charge for a chip. They said they understood how the sign could be confusing and they were sorry.

I told them there was no confusion, the sign was very clear. The sales person explained how price for the dog had been marked down because it had been in the store for a month. I was extremely irritated and expressed my feelings to the manager. The store manager apologized, but this did not change the way I felt. We purchased the dog even though the store manager would not honor the price. We left the store with the impression our feelings had been used to swindled us out of an additional $130. The old "So you Love the Puppy, huh?" Well, the sign is not accurate. It will cost you another $130 plus tax. Method is a poor practice and a poor way of doing business. I explained to the manager I would be filing a complaint.

Bought mini Schnauzer. Took to Juno vet as offered free wellness visit by Petland. Dog had kennel cough and worms. Free visits ran out, condition still exists! Went to my vet and dog had kennel cough and Giardia. At about 6 to 7 months, the dog has fecal incontinence cause cold be docked tail nerve damage, too much worming. We changed to high grade food. In any case, it is not treatable. Puppy mill dog.They ran me around then say "Oops, times up!" No refund,no returned calls. The manager is never in the store! No nothing.

I will either live with a dog that poops all over the place or put it to sleep. Petland closed the store two months ago but I know they wouldn't do anything anyway! I tried. they suggested I make her an outside dog! I didn't pay hundred dollars for an outside dog! She is a mini Schnauzer. I was also told she was AKC but she is an AKC companion pup not a registered pure breed. Would love class action lawsuit! Count me in.

On a fluke, I went into Petland in Mentor, Ohio while my husband and son was shopping at the hobby shop right down the walkway. I saw a very tiny 2 lb yorkie poo puppy that I fell in love with. My husband heard about Petland getting animals from Puppy Mills and so I spoke to the owner and I asked if this puppy came from a puppy mill. Immediately he said no way! That is only a rumor. I drilled him on this because my husband would not allow me to purchase a dog that came from a puppy mill. I was told that she was AKC full breed and that she did not come from a puppy mill. This turned out not to be true.

After one week, I had to rescue her because I could not leave her there. So I purchased her on August 21st 2008 and she was born on June 8, 2008. When I bought her I again drilled the owner and asked and asked and asked him if she came from a puppy mill and he promised me that she was not. At that exact time, there were many protesters holding signs in the parking lot in front of PetLand stating that PetLand sold puppy mill puppies. The owner told me and promised me they were lying and to ignore it.

Today, I just found out that she was indeed from a puppy mill. When I brought her home I had so many problems health wise. She would not eat. she lost weight, she would throw up daily and nightly. Her tail where they cut it in half, it was all bloody and scabby and she would not allow me to touch it. It took months before it healed. I had to put ointment on it as it was very infected! It was very infected and I asked PetLands owner about that. They blew me off and never answered my question. Instead they gave my dog a free toy. Whoopee! I paid exactly $1,314.04 and I still have my receipt. I was told that she was an AKC pure bread and she was not. She was a yorkie-poo.

They out right lied to me and they knew what they were doing. A woman named Annie sold this puppy to me. I went back to the store and called many times and they tried to convince me that she was not from a puppy mill and her cherry eye was normal and her loss of weight is because she would not eat and was completely normal. Her throwing up daily was normal. Her not letting me leave her alone was normal. Her bloody spots outside her ears from her scratching was normal. According to them it was all normal. All they did was try to sell me a bunch of crap from their store. That is all they cared about- money.

I had to spend hundreds and hundreds of dollars to get her back to health. She was very sick for months and months and months. It makes me sick that I was lied to in such a way that it literally made me depressed for over a year and a half, actually almost 2 years. I love animals so much and I was so scared that she was going to pass away because she was so sick. After spending 24 hours a day for over the first year and tending to her unrelenting needs, I was able to get her to be a little bit better. I am very upset that I was lied to. All they wanted to do was to sell another puppy mill puppy and they did not care about anything but the money that they made. They did not care who they sold this puppy to. All they wanted was money, money and money.

Is there anything I can do to get my money back? This has put me in such a state of depression because I love her so much and if she died I don't know what I would do. The owner promised me that she was not a puppy mill puppy and she was. I was not aware of the class action suit until right this moment when I looked it up online and after talking to a friend of mine today. I want my money back but the store that I purchased her from is now closed down. Now I know why. I was literally suckered into buying a puppy that was not healthy. Please advise me on what to do. Thank you so much. Please do not get me wrong. I love my Bella (that is her name) more then life itself and I can't imagine not having her but she literally suffered from day one. I would do anything for her, that is how much she means to me. But this puppy mill business has to stop! Oh, Annie the saleswoman promised me that Bella would not grow more then 5 lbs and she is now 10 lbs. It is not the weight that bothers me but the fact that I was lied to in such a way to deceive me so that I would buy her that day.

They literally pressured me into buying her that day and I did. They would not take no for an answer. Puppy mill puppies are not the same as rightly raised puppies from good breeders and you can tell the difference. This has been the most stressful situation for me since day 1. I have major health issues and do not need to be dealing with this one bit. PetLand was wrong and I will never shop there ever again.

I would not give a rating at all, but I had to. This is my second complaint against Petland in Chillicothe, OH. I purchased a Cocker Spaniel puppy from there on 10/1/2011. The puppy had kennel cough, which then turned into pneumonia. Petland's approved vet said she was fine and her lungs were clear. After she got worse, I took her to my vet. I had to, otherwise health dogs at home, a 12-year-old Chihuahua and a 5-year-old Labrador mix. After purchasing this sick puppy from Petland, my other two beloved dogs got very ill. After two days of not eating, I had to take my Chihuahua in on a Sunday to my vet for an emergency to find out that he was very sick with what the vet called the dog flu.

She was not sure he would be strong enough to survive this because of his age. After nursing him at home for four days, I had to have him hospitalized to have antibiotics injected and fluids administered as well as a drug to open his airways. My Labrador mix was at home and very sick as well. She had dark green mucus draining from her nose and would not eat as well. Luckily, my vet saved my Chihuahua, but he may have trouble breathing now for the rest of his life. Both of my dogs had to be on two rounds of antibiotics and my Chihuahua had to be hospitalized or he would have died, all of these because Petland sold me a very sick puppy that I brought home to my well dogs. Thank God my vet's office was vigilant and did what it took to save my Chihuahua. At this point of owning this new puppy for almost four weeks, I have spent almost $500 in vet bills. I asked them to pay my vet bills and give my money back.

They did pay all but $7 of my vet bills, but would not give me any money back for what I paid for the puppy. I told them I would have been happy with just getting half of the money back. They said that is the reason I bought the extended warranty. With the extended warranty you have to take them back to the Petland approved vet who said my puppy was fine. I refused to take any animal to their vet ever again. I think they should have refunded my money as well as my vet bills for all of my dogs, including the puppy. I almost lost two healthy dogs because they sold me a sick puppy.

I got an 8 week old AKC from Petland over 7 months ago. He seemed fine in the store. They were having a big sale that day. When I got it home, 4 hours later that night, it stared to cough. The lady at the store had told me sometimes stress did that to puppies. My granddaughter and I were up all night with the puppy. I called the store when they opened on Monday, and they told me to take it to the vet. We did and found out that it had kennel cough. The vet said that was common coming for a store.

Three weeks later, it's condition was worse. We took it back for shots and antibiotics. It had an upper respiratory infection. Of course by now, my 10 year old is in love with Nuget, the family member. After all the nights of getting up, giving cough medicine every 4 hours, and all the antibiotics, the dog was so unhealthy, we couldn't get the chip that we paid $99.99 plus tax for and we are still afraid to put in the chip. They have my $99.00 plus tax and the dog still has a cough when it runs much.

I called the other day, and they were supposed to mail me my AKC papers. They said, "They are here. You must come in and pick them up," which is another expense of gas and going back into the store where I might pick up something unhealthy. To make matters worse, in fine print on a punch of papers, it said "adoption" on the papers. Nothing in the store that day was said about adopting the dog it was for sale. They sent me home from local breeder. I didn't pay nearly $800.00 for a sick dog to adopt from Petland, when I was supposeD to be buying form the store. I'd love to adopt, but we didn't go to a high-priced store to adopt form a local breeder and get a sick dog. The girl who sold me the dog was no longer working there.

I am calling them again today and asking again for my AKC papers on this little dog who has won our hearts but still coughs when he runs. I read up on real bad kennel cough and upper respiratory infection and found that it can damage their little lungs. I think that happen to our little Nugget, but we will still of course take care of it since it has become part of our family and my 10 year old granddaughter, who has lost enough in life. I can't take it back to the store where it would get sold to someone who might not love it and who would not take it to the vet when it coughs in the middle of the night. My granddaughter named it after her best food in the world which is chicken nuggets.

How can we not love him forever but if something happens to him, I don't know how this sweet little girl will react. She loves it just like her sisters and brother who live with others. We love them with all our hearts. I will take it that she loves all God's creatures and all man kind still, even when no one wanted her, she still loves. She doesn't think grown-ups should deceive anyone. She' says, "Why did they sell us a sick dog? Didn't they know I'd cry granny?"

Stores should be up front and not sale sick dogs because kids and old people fall in love with them just like family. I would like to get my full money for the chip back but they will only give me store credit or 40 percent off. I don't want to go back to that store. It makes me sick to know they sold me a for adoption dog form a local breeder, which I could have gotten for $150 form a local breeder. Buyer beware. Take your dog on a weekday, and don't let you child even see the pet until you are sure it is well, and take it back the very next day. Don't buy on a Saturday or Sunday when vets are not open.

I bought a Cocker Spaniel puppy from Petland in Chillicothe on 10/1/11. I was told I had to take it to the Petland approved vet in four business days of purchase to validate the warranty. Nothing was said that I always had to take her to this vet. Saturday night she was wheezing and coughing all night. Called the Petland Vet clinic on Monday and made them aware of this and set up an appointment. Their approved vet saw her on Wednesday and said her lungs were clear when clearly you could hear her wheezing. He put in on a medicine that said it was for mouth infections and wounds but would not diagnose her with kennel cough.

She was not any better by Thursday so I took her to my trusted vet of 12 years and it was confirmed that she has kennel cough that has turned into pneumonia and is now on two different medicines and was told to stop the first medicine that the Petland approved doctor gave her. When I called Petland to make them aware of this after I left my vet, they said I had to call the next morning and speak to the kennel manager and I did. She said I have to take her back to their approved vet for her to be treated. I told her that he said nothing was wrong with her and that is why I took her to my vet. They are refusing to pay for treatment because I refuse to take her back to their approved vet. I hope this is the only thing that is wrong with my puppy.

They are selling sick puppies and no one in the Petland Corporation cares about it. I called their corporate office and was told that I have to take my puppy back to the Petland approved vet for the warranty to be valid. I told her that is not what was told to me. I told her they said she had to be seen in four days of purchases which she was but that they said she was fine so I took her to my vet. At least now she is in good hands and getting the care that she deserves. These places should be shut down and put out of business. I said I would never buy a dog from there but this little girl was so cute and she chose me to be her mommy so I brought her home.

I can't rate my experience. I had nothing but heartbreak and disappointment! I have been very sad and hurt because I had my baby girl, Sassy, for nine days and she passed! Those people are horrible and they have no remorse or feelings for the pain that I have had through this whole experience! I lost my husband in May 2011 and bought a pet to fill my heart with joy and fullness. But they didn't even care! I hate them for that.

On Saturday, 9/17, my husband and I stopped at the Petland store in Frisco, TX to buy some bird food. After looking at the small amount of bird food they had, I found it all to be expired. The coupons attached had expired on 4/12. While we were there, we browsed the puppies and saw an acquaintance sitting with a Pomeranian. We have a two-year old one so we started talking to them and showing pictures of ours. I mentioned where we bought ours and asked what the price of their dog was--$795! We had paid $250 for a purebred Pomeranian with papers and all shots and the dog is very healthy.

Then, I was confronted by a female employee and was told that I couldn't talk to these people about other puppies. We exchanged a few words and I told her that I would never purchase a puppy from them. We left the building and I waited out front for my husband to pick me up with the car. Out comes a man I hadn't previously seen and he tells me that I can't talk to people in his store about other animals not purchased there. Again, we exchanged a few words and he told me that I wasn't allowed to ever come back in his store. He told me to get off his sidewalk, to which, I stated that it was a public sidewalk.

He said that he would call the police if I stayed there. I again told him that I was waiting for my husband. I would never come in his store again and that I understood why people protest against Petland stores. He was so angry, all he could say was that he paid the rent, I wasn't allowed to even stand in the street in front of his store and that he would call the cops. I told him to call them but then my husband arrived and we left. If there is ever a protest at that store, I will be the first one to arrive and join it.

In 2005, my dog of 16 years passed away and I swore I would never get another. However, in 2006, I purchased a Papillon puppy from Petland in the Boca Park shopping center. I fell in love with her simply by seeing her in the store window. I went in and played with her. She was a ball of energy, very agile even though there had been a note on her cage that she was reduced in price due to a leg deformity. I didn't care about that, I figured I would take her to the vet and we would work through it. She was just too cute and had so much energy!

I took her to the vet that was contracted through Petland. This vet is called VCA Animal Hospital and it is the one located on 2939 Lake East Drive, Las Vegas, NV 89117. The reason I gave their address is to warn everyone to stay away. Take your puppy to your own vet and do it immediately after purchase! This is what happened: I took my puppy to VCA and was told she was perfectly fine. I took her home and she began having bloody, slimy bowel movements. When I returned to the vet, they tested her for everything including Giardia and told me she was fine; that they had found nothing wrong. When I went back a week later, still having the same problem, they were going to charge me $200 to run the same test on her again and provided medications because Petland's contract would not cover it.

After the vet had deemed my puppy was healthy the first time, we got into an argument after I reviewed the original test results, which I demanded to see. I found that the vet had lied to me. The results clearly stated that my puppy had Giardia. So I took my puppy to the vet I've used for the past 21 years and had them check her instead. My vet found that she had kennel cough and Giardia. Her leg, which I was told was defective, was perfectly fine though. We treated her for kennel cough and Giardia, changed her food to a top of the line holistic brand, and her sickness and parasites cleared up.

Though we love her very much and she is doing fine now, here are some other issues she has had: Our dog has a bad case of OCD and is very aggressive toward our cats. She will not let the cats sit near us if we call them over. If they walk past her food bowl, she runs over and body checks them. If we move something in the house or change something, she freaks out and runs around the house, scratching every corner where the walls meet. If I change my hair, it upsets her. Particularly if I put hot rollers in my hair. She is very protective over us when we sleep and if one of us goes into the room where someone is sleeping, she growls and gets into an attack stance.

I feel sorry for so many of the other people who had tragic results and I'm thankful that my dog has issues that we are slowly working out. With each passing year, we are slowly getting her behavior in check. The OCD hasn't gone away, but we have been working on her aggression and she is starting to calm down. She is very smart and very loving with us. We have even taught her to give the cats kisses instead of attacking them. Now when she runs over to block her food, we yell out "Give kitty kisses!" and she instantly licks their face and ears instead of attacking.

Petland is a horrible place, but I wouldn't trade my dog for the world. She's quirky, but so smart. If you buy a puppy for Petland, just make sure you get the dog checked out by your own vet as soon as you get him or her. Have them test for Giardia and feed them good quality food and not the ** they sell at Petland.

I wanted to return a product to Petland. I phoned the Petland store I bought the product from and the person I spoke to assured me I could return it to any Petland store in Winnipeg.

We were in the Polo Park area, so I decided to bring it to the Petland in the shopping centre. The manager there was very rude and very reluctant to give me a refund. She constantly complained to the employee handling the refund right in front of me. I felt very uncomfortable and awkward. Just horrible customer service from the manager of this store. The employee was nice enough, but this manager was so rude that I will never return to the Polo Park Petland and I will tell everyone I know to stay away from it.

This is a very sick place and abuses dogs, probably more than the dogs that came in. For 9 years, we rescued chihuahuas and one day, I was in and saw that a 3lbs chihuahua was on the "hit list" because supposedly, he was too aggressive. I spoke with every supervisor and manager there because I have taken in very aggressive chis and turned them around. I've never failed at it. I wanted to take this little guy home but they refused. They just want to kill, kill and kill. Before this, I adopted several chis and all was well. I was under the impression that Petland was a "no-kill" shelter because the huge ASPCA vet building right next to it has a recording saying that Petland is a no-kill shelter.

Then the issue came along with the big bad 3lbs chihuahua. I've trained big dogs not to be aggressive and have been successful. I find it terrible that the wretched (I want your donation) ASPCA which, by the way, does not get homes for the sad dogs you see on TV that breaks your heart. No, they only sell the top breed, perfect dogs. I think this is horrendous and something should be done about Petland and the ASPCA. One Petland officer told me that the dog was going to be "euthanized" (their new keyword) and I just flat out repeated every time she said euthanize in public, I'd say "You mean kill the animals here? You kill the animals here?".

Hopefully, more people adopted dogs and cats that day. It smells, the cement is always smelly, wet, with feces and urine all over the place. "Lack of funds for support" is their excuse. I volunteered and never heard back, and this was before the "euthanasia/kill" incident. I'm sure there are some people there who really do care, but I have yet to find one. Shut this place down.

I purchased what's supposed to be a Quaker talking parrot for an amount of money. I had it for a couple of months training it and nothing. I called the store about the return policy but that didn't work out. I visited the store a few times about it and still nothing. I was told to keep working with it and it will eventually say something; nothing but screaming. How do I go about this situation?

I purchased a dog from Petland Deerfield Bch Florida. My dog is sick. My vet of 20 years said my new puppy has a parasite (Giardia).

Thanks so much you, **. How can you sell sick dogs/animals to people? I hope they shut you down!

I was looking for a new puppy in my life and I decided on 8/8/11 to go to Petland in Waterford Lakes. I met the most adorable shiba inu 8-week puppy, cream colored. Though it broke my budget, I couldn't help but get this adorable pup.

I purchased him for about $1,600 dollars on credit card, not including the puppy package, which equaled out to $2,000. I idiotically, through signing all these papers at purchase, signed away my rights to a lawful refund if the puppies are infected with parvo and other things, only to get a store credit or a different puppy (why would I want another infected puppy).

The past 8 days, my family and I have fallen in love with my little puppy, Castiel. On 8/11/11, he was taken to East Orlando Animal Hospital, recommended by Petland, and paid $59.55 for the extra fecal. Petland suggested against saying he already had one and if I got another test, it would not be paid for by their warranty.

He was found to have a respiratory infection (kennel cough) and gastrointestinal parasites. I started his medications on 8/12/11. That evening, he began having diarrhea. I called the vet and they told me to stop the medication and try to get him to eat.

The following day, 8/13/11, he would not eat. The next day, his listless, loss of appetite and, added on projectile vomit, became severe. I just submitted him to the Veterinary Emergency Clinic in Casselberry, FL this evening to find he has Parvo, a very contagious virus (meaning probably all the puppies at Petland have it).

I could not bear to lose my new baby. I have started treatment costing $669 just for the one starting night, which is 6 hours worth. He is now on intensive care, IV fluids and antibiotics. I never thought something like this would happen from just buying from a Pet store.

I will notify the Bureau of Animal Disease Control, Petland and East Orlando Hospital in the morning of the Parvo outbreak. I'm also afraid, even if he survives treatment, I may not have the additional funds to keep the treatment going. I'm completely heartbroken in this situation and don't want it to happen to anyone else.

I got my Min Pin, Holley, from Petland Boca Park for $800.00. They tried talking me into extras. I told them I am paying this much for a puppy and will go somewhere cheaper to get the rest. I was really serious and bitchy about it so they didn't say much more. So far, my baby girl is doing good, she is a terror though. I really don't like how they have ignorant people working there.

I had my puppy tested for everything at my own vet the next day and our vet said we were lucky she was so healthy. They will try to get you to buy a Nutro food; it's the worst dog food ever! Don't buy into their crap and be strong about how you feel, and they will leave you alone. I still will NEVER buy a dog from a store like this again. It was sad.

I purchased my puppy there on 07/31/11. After taking him home we found that he has biting and growling issues. I do not mean the normal teething issues where a puppy bites often. He is vicious and breaks skin when we try to touch him or touch the toy he loves (this only happens when he has a toy he loves). I feel this issue should have been noticed during his stay at Petland, and also mentioned to me at the time of purchase. When I called to speak with someone about this, I was informed that the staff usually only takes the time to play with and pay attention to the pets they like. Yes, those were her words. I asked if they had some sort of training help to break this problem, she directed me to the training DVD that came with my purchase. When I informed her that I did not want DVD help for this issue, since this is a serious issue and I want real help, she told me she would have someone get back to me. This has not happened yet.

On Thursday 8/4/11 I took him to the vet, where I was informed that he has Giardia parasites. I completely realize that it is common for puppies to catch some sort of parasite, but seeing as this is something (according to the vet and my research on google) that was picked up by another animal, its obvious it came from his stay at Petland or from the breeder. In my Petland warranty, it states that if my puppy has any health issues due to his stay at Petland, they would cover the costs. When I called Petland Naperville they directed me to call their claims department. Seeing as it was the weekend when the vet gave me the test results, I had to leave a message for the claims department. After work today I checked the message that they left for me, which is why I am typing out this complaint. I was thanked for informing them that my puppy has parasites and told there would be no need to call again due to this issue being noted. Noted? I don't want it simply noted. I want a refund for the medicine I had to purchase to get rid of the parasites my puppy picked up from his stay at Petland Naperville.

Again, I do realize it is common for puppies to carry parasites and also realize I will be purchasing medicine every two weeks for a few months to keep him clean of them. But since this specific parasite was caused from another animals feces or shared drinking water, I feel it is Petlands responsibility to cover the cost of the meds I purchased this week for the issue and any other costs these Giardia parasites may cause. If I had only paid a few hundred for my puppy, I would not be so upset with these resolvable issues. But seeing as I am paying 1624.93 dollars (this is the base cost + starter kit cost... not including taxes), I expect what I pay for. Don't get me wrong, I am madly in love with this crazy puppy. I simply feel the failure to nurture each puppies needs... including play time and safe drinking water.. is unprofessional and uncaring.

I had a bad experience with the way the manager spoke to me, only because he said he was the owner and manager of the franchise. This situation was not handled in a professional manner.

The mistake was due to an employee giving me a wrong price on a koi fish. I asked for the price on this fish since there was no price on the tank that the fish were in. So I just asked Haley, the employee, what the price was and she said $5.99.

She never went to ask to verify with anyone if she was not sure. So my fish were put in the bag of water to take to the register to pay for them. I had one question, should I just put them in an outside pond with the bag for a while or just dump them in the pond?

So she asked Chris, also an employee, what I should do and he said those fish are not $5.99, they're $19.99. So, at that time, I asked to speak to a manager. Manager David came out of his office and did not introduce himself or ask if he may I help me. No manners at all. He just said, "Are you asking about the fish?" I said, "What are you asking me. I am asking to speak to you about the price that was quoted to me by Haley." He said, "I'm the manager and owner and I'm not going to sell this fish at $5.99. I can sell it to you at $15.99, and that's it."

Right in front of me, Haley dumped the fish back in the tank, without waiting for my answer. I was very, very pissed off. I think this company will not survive. Really bad service!

I worked at Petland back in 2007. I have read all of these statements about these animals and the new owner. I'm shocked. Back when I worked there we had some sick puppies, but nothing that meds didn't cure before they were sent home. I know that if some of our pups were sick that they would return them back to the breeder. To be honest, I was told by the owner back in 2007 that they were from breeders. I actually remember some of their names on the paper work, but it sounds like the new owner is getting them from somewhere else.

I actually would take pups home with me that had kennel cough. I would stay up all night long with them (I was pregnant most of the time I worked. It's a funny thing that I went into labor there). I remember one time we had a yellow lab pup that was sold, but came back sick. I believe it was a week later (but this was a while ago so I'm not positive). She really had a bad kennel cough. I've never seen kennel cough so bad before. I brought her home and stayed up all night long padding her chest to break up the mucus in her lungs. I really thought this pup was going to die. But the next day, I brought her back to work. I remember I had a couple of days off. And when I came back in, she seriously looked like a totally different pup. I was so glad to see her healthy again.

I actually just heard that one of my old managers there that I worked with quit, because she didn't like the new owner BC. It was all about the money and the owner didn't really care about the animals. I got to say thank the Lord I quit when I did. I have to say it has gotten way worse since the new owner. I really liked Petland but haven't shopped there in years. To be honest, I hated trying to sell puppies. Why try to make someone, who is just starting to think about getting a puppy, when they are not fully ready? For that one moment, I thought that I was wrong and didn't sell many, so my job was on the line. Hey I'm honest to my customers! I am so sorry for everyone that has had so many problems with their animals. From there, it makes me sick to think that Petland doesn't put their animals and customers first!

I purchased a puppy from Petland in IL. It is a Yorkie/Silkie Cross. Cutest thing ever! No problems!

The manager luis was very disrespect full and all the previous managers I've dealt with there were not like him they were courteous all the time I'm a firefighter in the area and we are tax exempt we have the form on file in the so store and anytime we purchase items for the aqauirum at the firehouse the previous managers would go into the file and ring us up tax exempt but not this guy he wanted didn't believe we were fireman and even after we furnished department id he had the nerve to say we had the id made up this guy is definitely not managerial material and should be demoted.

My boyfriend and I decided to purchase an Ori Pei puppy which we felt so sorry for at Petland. It seemed to be there for quite sometime and from what I gathered it was already four months old. She was extremely skinny with a head bigger than her body. They did cut the price from $1600 down to $500 because she was hard to sell. Our family named her "Stella".

Needless to say after taking her to the Vet, we were told that she was born with several serious defects. She had a defective shoulder-blade which caused extreme weakness in walking properly and beginning stage of glaucoma. They explained that she will eventually need surgery to be able to walk normally. After discovering this, I contacted Petland and left several messages for Bridget, the store manager, to call me but I never received any calls.

I eventually brought Stella back into the store so that I could confront her but of course, she was not working that day. Even the employees there felt really sad for Stella's condition. They had promised a return call which I never received. When I did finally get a hold of Bridget, she advised me to have the Vet fax over the health records. I contacted the Vet on several occasions and they assured it would be taken care of. Again, I never heard from anyone. This had been going on for months because I had to do this between my very busy schedule so I couldn't follow-up everyday.

Months had passed by when finally I was able to go into the store and this time, I had Bridget call the vet herself for the records she claimed she never received. She said that once she got them and reviewed, she would call me. Of course, I never got the call so I had to call her myself after waiting over a week. She basically told me that there was not much they could do and that the warranty only covered up to the $500 which we paid for the dog. I told her that an animal with these condition should have never been sold in the first place and the breeder needed to be contacted. She claimed that they cannot do that but she did say that they could refund the $500 only if the Surgery was done, which she knew I could not afford.

At this time, Stella's condition is even worse. She has never been able to run and play like puppies do. I have to carry her to get around and make sure that she is able to eat because it's so hard for her to stand for a long period.

My husband bought me a 10 week old Papillon on 6/08/11 two days later she was diagnosed with kennell cough. She has been on 5 antibiotics coughs all night and yesterday was diagnosed with broncual phnemonia. Petland has been hard to deal with they rationalize her sickness and denies she has phnemonia which was obvious on there x-ray. I feel we were misrepresented the day my husband bought her the vet their said she was in perfect health. And still says that and she has a wet croupy cough. Its obvious shes sick.

7/12/11 My fiance and I purchaced a 8 week old golden retriever from petland yesterday morning...within 3 hours of being home....He stopped being playful and eating...He trew up all his food and undigested food as well...The size of the pile of vomit was bigger then him...He proceeded to vomit the remainder of the day...Then later that night he started having mud pie foul oder diaharea with mucous and blood in it. he also would not stop sleeping..extreemely lethargic and wont eat or drink anything....I callled a vet friend of mine and they told me what to do..we tried everything she suggested..He was getting worse....ocassionally after the puppy had a bowel movement all watery, bloody, and mucousy by now...he would perk up for a few minutes, then lay back down and sleep.....I took him back to petland after it has been 24 hours now...my fiance called them when this all started btw.. they said they would observe him over night...so I brought him in today to have that done and complain....

THey told me to go to there vet next door that they use and make an appointment and they would cover medicine only..I said bulcrap...they gave me a warrenty and guareenteed me a healthy puppy..He is not...he is very , very sick....I have looked online at numerous complaints of the same thing happening to people when they by there dogs from petland....Not to mention the price...Also ex workers annonomusly said there are secrets about them if it ever got out it would shut down the business....Thats wonderful to know now...after dropping 1200.00 on a sick puppy who could die....They also are in connections with certain vets and tell u its nothing...but if you go to a vet not associated.

They wont cover the bill, back up the guareentee..That is horrible....THey also told me they new the owners of this breeder personally, that they were friends..When I looked up the breeder...( Top Notch breeders) Only to find out that they are a puppy mill. and that most of there dogs are sick, or die....Im worried sick, we love this dog..Petland is not helping me, and there expecting me to pay for his problems, even after 24 hours...This is insane and very unfair and after reading all of these complaints...which i should have dome before i bought the dog..i would have refrained...I was told by a freind of mine who worked there as well...he said they were from a puppymill and extremely mistreated and that there paperwork is fake as well as warrenty...and people dont understand this....THese poor animals, and the peoples hearts that get broken.....I also have a 3 year old golden retriever whom is perfect bought from a friend who bred...Im worried that if this puppy has parivo or something else that was contagious or deadly, whats gonna happen to her.....

I had bought a bunny for my daughter 2 months ago, and my daughter found it dead this morning. They say it's not their problem. I should have bought a cage with it. My 7-year-old has been sad all day, and that was the very first animal she has ever owned. I just want people to know how Petland does not care about their animals and customers.

I attempted to return a product to this store. The store owner called me a liar when I told him I was told I could bring the product back if it didn't fit the dog. The discussion soon escalated into shouting with the store owner taking a swing at me and calling me a "*** of a ***". All of this over $16.04. I was stressed and was stuck with a product I cannot use.

I went to pick up fish and dog food but I noticed that the shelves were filled with mouse droppings. In fact, this store is always dirty and never ever organized. Someone should make a surprise visit and check on how poorly the store is being kept. The consequences is that--I believe since I live one door away from the store, it is resulting in a pest problem in my home as well. The mice are traveling to my building just one door down.

On 5/24/11 a friend and I took a regular visit to Petland to look at the animals. We saw a Napoleon Mastiff puppy who was about 10 weeks old. As the girl was getting him out of the kennel in back I noticed how he kept backing up and trying to avoid being taken out of the kennel. She set him on the ground in the visiting room and he was fine at first. We set him back on the floor to walk around and I went to pick him up a second time. I worked as a vet technician for 5 years and have had dogs my entire life so I feel really comfortable handling dogs.

As I started to pick him up, he snarled at me and actually started snapping at me trying to bite. I didn't react because I didn't want to drop him and I wanted to calm him down. I was holding him on my lap and he became so aggressive that he was showing his teeth, growling, snarling, and actually trying to bite my face. I set him down and he started to go towards my scared friend so I picked him up again. He was acting so viciously, other people were looking into the section we were in. No attendants saw the incident.

I tried to control him as best I could without being bit so he wouldn't attack my friend. He bit my hand and drew blood. I had to let him go on the ground as gently as I could and he came back at me growling and trying to viciously bite again, and even went towards my friend who almost jumped on the bench to avoid being attacked. This puppy was very young,but large, and this was the worst case of aggression I have ever seen out of a dog this young.

I explained that he might let her do this because he knows her, but if I had tried that, he would have bit my face. She looked really nervous and said, "Well, we will continue to work with him." This is an animal capable of killing a human and simple training sessions aren't going to change a dogs temperament, especially a breed prone to being aggressive. I showed a cashier my hand and said I don't think you should have that dog on the floor for sale because if a child had been in that situation, they could have been seriously injured. They sort of laughed and said that's typical of a napoleon mastiff. Exactly! So why are they selling vicious breeds?

My daughter Emma was to work her first shift yesterday, December 12, 2010, from 12:00-6:00. She was one of 3 people selected from 30, a couple weeks ago during a group interview (this was her second interview, she really wanted to work for Petland).

She was never informed of her expectations, that the paramount goal of her employment was to sell pups, really, and nothing more. My daughter was terminated less than 3 hours into her shift for not selling any puppies. Another person was let go, and the third was kept as he sold a dog. As stated, my daughter never was informed of the expectations of her employment. Obviously this is Petland's practice, to hire 3, not tell them really what they were hired to do, then several hours into their very first day, very first shift, fire 2 and keep one.

I find that practice abhorrent, unfair, and hurtful. Hurtful because my daughter went back for a second round of interviews, she wanted to work for Petland so bad. But she was judged as apparently not suitable to do what Petland really wanted her to do--sell. She was so high on getting the job, and so low on being let go 3 hours into it. I will never go to, use, or visit Petland again. Maybe not so much for letting my daughter go halfway through her first shift, as so much for the general practice of how you must treat people and your staff. Again, I find it unfair and sad you do that.

We purchased a $3200.00 English Bulldog from them with a warranty that covered all genetic diseases or disorders. We purchased this male dog with the intent on breeding him. Around 1 year of age, he began to mope around and was unable to open his eyes. After taking him to the vet, our trusted vet for the past 20 years, we were told that he had entropion in both eyes and would need surgery if we wanted to save his vision.

I called Petland and they said to have the procedure done and they would reimburse us for 50 % of the surgery costs just as the warranty we purchased stated. After the procedure, I had my veterinarian fax them all the appropriate paper work including a personal letter about the condition of the dog and the fact that the breeders should have never bred together his parents, because they would have been well aware that this disease is passed down to all in the litter. It has now been 2 months and after repeated phone calls to Petland, no one will return my call and they are never available when I call or visit.

On August 14th, 2008, I purchased a beautiful blue parakeet from Petland. The whole family immediately fell in love with him. He was the sweetest little thing! He was treated as if he was our baby. He was fine the first 8 or 9 months of his life. After that, he started vomiting but we didn't notice it because it would always happen at night and not having much experience with birds we figured he had stuck his head in the water dish and that explained the wet feathers on his head. On Memorial Day weekend of this year Bobby started vomiting regularly.

That really scared me when I witnessed it for the first time. All the vets where closed since it was a holiday weekend, so I took him to the Emergency Hospital for animals. Had to drive a half hour away since the one by me didn't examine exotic pets. They gave him some anti vomiting medicine and $128 later we were on our way back home. Two days later, Bobby started vomiting again. Took him to my local Avian Vet gave him an anti fungal medicine and figured he was going to be fine. Well, that was the beginning of the end.

For the last six months of his life he went through **. We must've tried at least six different medicines. I had to medicate him twice a day. I could feel his little heart tremble as I held him in my hand. Nothing seemed to work. Finally, I brought him to a different vet that only specialized in exotic animals. Even though nothing worked I still had hope that he would get better.

He was down to 21 grams when he really should be between 30 and 40 grams. The vet told me that he was starving to death. He was finally diagnosed with Avian Gastric Yeast, which is an infection in the lining of the stomach and they can only get it from another bird. We didn't have any other birds in the house, he was never near a bird since he left Petland. Tried more medicine, still Bobby continued vomiting.

Bobby died on November 10th, 2010. He was 21 grams and very weak. He could barely fly up to the top perch of his cage. His little heart was so weak that it stopped beating. He died in the car on our way home from the vet. I just looked at him and kept saying "Wake up Bobby, wake up! " But Bobby didn't wake up. He is in a better place now. No more having to catch him twice a day for him to take his medicine. This went on for six long months.

I can't even imagine the stress he must've been going through. The vet bills came to over $1500 for my $20 bird. But I loved him and I would spend that again if it meant that it would bring my Bobby back. He brought us so much happiness in his two short years of his life that it would last a life time. Thanks to Petland and the birdy mills that they are running, there is a whole in my heart and it can't be filled by anything else. All I can ask is why?

Why do they do this to beautiful little birds? How many birds have died since then that were in the same cage as Bobby? If it wasn't for Petland, Bobby would still be alive. Just because they are such inexpensive birds it doesn't mean that they are disposable. People buy them because they love them not to discard them out a few months later. Bobby was so loved that I don't have any regrets. I tried everything until the end. But how do they sleep at night?

I have not purchased a puppy from Petland but have had bad experiences as far as parrots go. I was in the store a week a go. There was a baby umbrella Cockatoo that was breathing very hard. I have hand raised baby parrots before and knew this baby was ill. I brought to the attention of the teenage who was supposed to be taking care of the babies and she tried to tell me it was just hungry. When I told her I knew better, she just said ok. I was mad. One of the store clerks asked what was wrong. When I told her, she said she would get the manager. The manager would not come out and talk to me. I am trying to find Corps. site. This is the second time I have had a run in with those people. They need to be put out of business.

I bought my pug puppy there and on his paper it told me that he had nose surgery. I had a health contract that if he has any problems with his health for the first year, they would cover it. I took him to the vet and they only covered $100 and had to pay $165 so they lie on their health contract.

If you are looking for a healthy pet to bring home and build great memories on, then I suggest you do not ever go to Petland. I walked into Petland at the Waterford Lakes area (Orlando) and was completely disgusted with everything I saw. From the fish tanks to rodents to puppies, these were the most unhealthy animals I have ever seen. Corals were dying, there were numerous fish with disease kept in tanks with other fish.

Clearly the staff knew nothing about the environment that these animals were to be kept in but I can talk about that forever; I am not sure anyone would pay much mind about that. However, this is important to me especially the puppies. Puppies absolutely stuffed in their displays, walking on their own feces. They all looked so sick and there were even two with casts on their legs with a note on their cage saying they've been dropped. Honestly, they are selling these animals for hundreds of dollars. People should just go to the humane society and rescue one.

After what I saw at Petland, I wish I could just rescue all of those animals and shut places like that down. Please don't get sucked in with the idea of having a cute tiny Petland puppy; it will only take a month or two before you realize how many problems you'll have. Between its poor breeding and living situations, every single animal at these places will need a very thorough vet checkup.

Furthermore, to finish up, I bought a beautiful puppy from Petland. I, too, was suckered by its appearance. Two days after I brought it home, I found out it had a fecal infection it got from Petland. A week after that, I found out that it had lung and breathing problems and right after that, dermedex mange. I bought this dog for almost $1,000 and with vet bills, I payed nearly a thousand more.

Petland gave me the biggest runaround. Please, a word of advise, look elsewhere before ever going to Petland!

I went into Pet Land in Pembroke Pines, FL and I was approved for financing on a long-haired Chihuahua. I took her home and after about 5 days, she started acting sick. I took her to the pet store and I was informed that I had to force feed her. I took her home and I did as they directed. She got worse and started having seizures. I took her to the vet and he told me the same thing, and that it could possibly be hypoglycemia. She kept getting worse. One morning, I had to rush her to the animal hospital. She died that morning. The doctors at Saint Francis Hospital told us that it did not seem to be hypoglycemia, and that it could possibly be liver shunt. I took her body to the vet where the autopsy was covered by Pet Land.

The doctor later informed me that when he opened her and saw her liver, it did not look normal. It was very pale and frail. He also stated that her stomach had food, which eliminated the possibility of hypoglycemia. He sent some samples to the lab and confirmed that it was her liver. Pet Land now states that they will only give me a new dog and they refuse to refund me. After this experience, I do not want another dog. I want a refund and I don't want to ever have to deal with them again. This dog that died after being in my possession less than 2 weeks was obviously unfit for purchase. I want reimbursement for what I paid and I want them to pay off this loan by giving back the money they received from the finance company.

I was in WV for my daughters soccer games, Mother's day weekend this year. We were in between games and went in Petland to kill time. Soon as I walked in, I spotted the red tri aussie I had been wanting for quite a while. I ended up bringing him home, told I would get his papers within 6 weeks. Well, that evening I notice he had a cough and we were in WV and had to get home to NC to take him to vet. He had upper respiratory infection and was put on 3 different meds. He got so bad I thought I was going to lose him.

I did send his vet bills to petland and they paid part of them. Still I am paying 1300 for a dog that I thought was healthy and from a reputable establishment that I could trust, I was so wrong. I still haven't received his papers and don't feel I should have to pay that amount for a dog I have no papers on. Don't get me wrong, I love my Ruger and would never part with him now, been thru too much. But there has to be some repercussion to what they do.

I bought a min pin from the Bolingbrook Petland in November of 2009. He seemed healthy and we followed the "rules" that Petland gave us. We feed him their organic food, put proboitics in the water, and gave him the finicky eater supplement all of which is expensive. The next few days, he was having diarrhea but they said that might happen from stress. ***! We took him to the vet within the first five days of owning him, as demands of the health guarantee (which is a freaking joke but ill get to that a little later) and it turned out he had hook worm and the worst possible case of Giardia! Sick! People can get that from animals and it originates from unclean water containing particles of beaver feces. My dog had to be treated for two months before he was clear of it. Every time I went to the Glen Ellen Animal Hospital (one of the few places to choose from that you have to go to), they asked me to pay for the stool sample test and meds. I never backed down and made Petland pay for everything they promised they would but it was a struggle every time. And I thought the nightmare was over!

Months later, one day out of the blue, my dog has a tiny limp in his back leg. We talked to the vet and she said maybe he overexerted himself or sprained his muscle. "Just keep in inactive as possible and he will be fine in a couple days." Haha. Nope! (I'm not really laughing more like crying.) His limp just gets worse. The vet gave him pain/muscle relaxers in hopes it will help. Nope! He starts holding the leg up and stretching it all backwards and won't lay on that side. The vet does x-rays and finds he had leg-perthes! I found out that my dog has to have surgery to fix this and he's not even a year old. Even with the surgery, he may still limp or just not use the leg. I call Petland in tears and they act like its no big deal and want me to go "confirm the diagnosis" with one of their vet 40 minutes away from my home. And then they want to give me a credit toward a new *** dog! Well, I hope they know they will be paying for the surgery and the 6-8 weeks of rehab my little baby needs. If they don't want to pay for the vet bills, they should not sell sick dogs or they should not give you a guarantee!

One day, we went into Petland in Springfield, MO just for fun and ended up falling in love with a baby lop-eared rabbit. Normally, I would not buy from Petland because I know of their tainted history of being a supporter of breeding kennels for dogs. However, I couldn't resist this adorable little creature. I asked what I would need for her and was told that a cage, water and any rabbit food would suffice, and some vitamins that the store sold me in order to obtain a seven-day warranty.

I went to Pet Smart to buy her supplies. A lady stopped me to ask about my cute bunny and I told her I had just bought her at Petland. Sadly, she told me she had just lost her rabbit she purchased from Petland after having it for three days. It just died one morning she said. I was shaken by this story but took my new little bunny home. My children and I loved her and became attached very quickly.

I called Petland the next day. I was a little concerned because the rabbit, now named Annabelle was having diarrhea. I offered to bring her into the vet there and would have gladly paid for it. I was told it was simply the stress of being moved to a new environment and completely a normal situation. Annabelle continued to eat, drink, snuggle and play normally. She had no discharge from her nose or eyes so I took their word for it.

Two days later, I called and said she still had the diarrhea and that I was becoming concerned. I asked specifically if there was any way the feed I bought her at PetSmart could be causing the diarrhea. I was again assured as long as I was giving her the vitamins I was sold there was absolutely no need for her to see a vet. Annabelle died in her cage hours later. I called the store and they offered to exchange her out for a live rabbit, as if she was a garment that had been purchased and was not quite the right size. Even though we had Annabelle for only three days, she could not be replaced so easily for us. Petland returned the money for the rabbit in exchange for her corpse.

I then began trying to investigate what caused Annabelle's death. I called a rabbit breeder and a veterinarian who both informed me it was the sudden change of feed on her sensitive system that most likely killed Annabelle. It was devastating to learn that this could have been prevented. At the very least, the pet store should have offered to have one of the in-house vets look at the rabbit or referred me to a vet that specialized in rabbits. I trusted that anyone who sold an animal would have some knowledge of how to care for it or at least be able to say, "I don't know. Call someone who does". I called the store manager and told him of my findings to which he said he would bring it up to his employees at the next training.

I wonder how many innocent Annabelles will suffer and die unnecessarily before he does or how many children will cry themselves to sleep because their new friend passed away in their presence. I suppose it doesn't matter to Petland as long as they continue to make their next buck and hopefully some of the buyers won't bother to get or save the warranties to their animals. Now I know why my gut instinct told me not to purchase anything from these people. I hope someone runs them out of business soon. If you need any other information, feel free to search other complaints of misconduct and horrendous behavior this business has committed against animals.

I only wish I had, to begin with. I was refunded for the price of the rabbit, however the pet store did keep the money for their "vitamins". The vitamins were a mandatory purchase in order to have a seven-day warranty on the rabbit. We will consider purchasing a different rabbit from a different source at some other time but it will not replace Annabelle or the emotional distress that my family went through as a result of losing her. Not to mention that she was a sweet, innocent animal that clearly died due to being handled and sold by negligent and ignorant persons only out to make a dime.

My boyfriend and I went into the Petland in Kennesaw one day just to look around. We fell in love with the Old English Bulldogs they had and left with one of the puppies after financing it. Once we got the puppy home, we realized it had kennel cough. This would be understandable since all the dogs are living so close to each other but because Petland did not tell us about it, our other puppy also got it. We got both puppies treated. The next problem came along when we went to get her last puppy shot at the veterinarian there.

We were told that the puppy shots were free with the purchase but were charged 40 dollars for one shot! We were not happy but once again let it go because we had already fallen in love with her. She is now 9 months old and we just want her papers back. She is clearly from a puppy mill. The same names keep showing up on the papers and all the dogs are from the same breeder. After looking it over in more detail, we noticed that her mother's parents were full brother and sister. She has allergies so bad that we cannot take her outside without giving her Benadryl. She is always scratching at her skin where she is broken out and it causes her fur to come out sometimes so she has bald spots.

I bought a puppy in May 2009 from Petland. In November, he had to have cherry-eye surgery, which after a fight, Petland did pay for. Not long after that, the dog got some type of rash all over the skin. Here we are 1 year later, and I'm still dealing with the skin issues which they believed maybe allergies.

After paying $1000 for the dog, I can't afford the $200 vet bills per month. The dog is losing his hair at this point. I'm at my wits' end. Petland has offered to take the dog back for store credit, and when I asked what would be done with him, there was no answer. I paid $1000 for what I thought was top-of-the-line dog. Not to mention, the ongoing vet bills. I believe if I gave the dog back, they would have put him down which made me sick to my stomach.

I got my kids an English bulldog. It's 3 years old now. Petland went out of business the second time now. The vet bills are high and the cost of the dog was $4000 now. No Petland or papers, how do I get on the class action lawsuit? The vet bills, the dog papers after 3 years are nowhere to be found.

Me and my partner had adopted a kitten from a man inside PetLand that was adopting the animals out, he had us pay 35 dollars to him and said that 25 of which will be a donation to stop putting cats down. The man assured us that the kitten was about 7 weeks old and had been dewormed and been given a bath. Over a span of a couple of days me and my roommate start noticing that the kitten is not eating dry food, we've tried to wet it down with water, we even bought some kitty formula to try to mix with his food, he started trying to nurse on my female cat and we started researching how old this kitty really may be.

The man told us that he is at PetLand every Saturday and since we had misplaced his paper work we were waiting until Saturday to confront him about the age of our poor kitten. Our kitten did not survive that time span, we found him early Friday morning barely breathing on my floor. Me and my roommate took him to the vet and we were told that there was nothing else they could do for him because he was so young and he had to be utinized and his official age was between 4 - 5 weeks old. Come to find out this man that was being contracted by PetLand had been kicked out of PetSmart for similar situations and has citations against him.

Me, my partner, and my roommate are very big animal people, we love our animals because we make them part of our family. I was very emotionally hurt knowing that this kitten had to suffer because of the neglect of this man. For the short time he was a part of our family, he was very loved and we do not want a replacement cat, we wanted him. We spent the money to try to make him comfortable and the visit to the vet and utinization.

This is a bit of a double-sided tale. I use to work at Petland Viera as a kennel technician. Meaning, I was behind the scenes. And I saw everything that happened. I loved my job, being with the puppies, getting to see them every day. Only after a month I was fired. For several reasons I think. One being I saw what was really happening. After a month, I noticed that there were some dogs that were very, very sick, and after the dogs seemingly got better they'd be put into window kennels. At one point, we had the absolutely sweetest Rottie girl who was returned because she had nipped the owner's face in play. This dog was placed in a holding kennel, where she couldn't stand up, she couldn't move around. She could barely move to use the restroom, and then because of her size, had to sit in it most of the time.

The workers were in no better condition. My shift started at 8 in the morning and ended at noon. That entire time, my hands were in feces. I was breathing fecal matter. We had no gloves, no masks, and had to wear scrubs. I got an infection in my finger and I got very sick. I was let go from the job, and once that happened, I made sure to tell everyone not to go to Petland Viera.

Though, this does have a happy ending. Roughly half a year later, my dad and I went to Petland at the Merrit Square Mall. Knowing what I know of the old Petland, I was a bit nervous. But then something, or should I say, someone caught my eye. Laying in a clean kennel, was the dog. For years, I've always loved Pembroke Welsh Corgis. And there he was, lying in the kennel. I asked how much he was and instead the guy brought him out, and put him in my arms. And I was sold. We ended up leaving the store without him, then ended up half an hour later, turning around and speeding back to get him. He's still with me and we took him for a checkup, and he seemed to have no problems. He's hyper, healthy, and playful!

We purchased our puppy on February 15, 2009 from Petland in Fairless Hills, PA. After a lot of thinking and debating, we purchased Robin Hood for a steep price of $1,500. Add an extra $400 onto that for the supplies they insisted we purchase before bringing the puppy home and we're up to almost $2,000. It was worth it since our puppy was sweet and loveable. Petland insisted that we take her to their vet, a local vet that I had known for years. If we took her to their vet, we got the first visit for free. We took her the next day and found out that she had a loose kneecap. If she jumped off the couch, slid on the floor or even walked wrong, she could break her leg. I called Petland to remedy this problem, since they had sold me the puppy and told me she had a 100% clean bill of health. They assured me, after much arguing and fighting, that they would pay for a second opinion. Another local vet told me that there was nothing wrong with her leg. Petland was good on their word for the second opinion, but refused to take any accountability for selling me a puppy under false pretenses. Once we got Robin Hood back home to Maryland, we started finding more problems. She had a bladder problem that led to her urinating every 3 minutes. She also had an anxiety problem that continued on well into her first year. It was a problem that needed to be treated symptomatically and cost us a pretty penny to get under control.

Petland assured us that Robin came from a proper breeder, even supplying us with paperwork. After much research, we found out that this certified breeder was no more than a puppy mill. All Petland and their employees care about are making a sale. They are not compassionate or caring and they are not helpful. We spent a lot of money on a dog that we were assured was in great condition. I love my puppy. She's well and healthy now and I wouldn't trade her. But I also wouldn't have gotten her if they had been up front about the issues. Petland is deceiving and deceitful.

I purchased a Shiba Inu puppy from Petland in October of 2009. The store clerk assured me that she came from a USDA choice breeder. Stupidly I believed her and purchased my puppy before doing any research on her so-called "top notch breeder". After $1,000 plus in vet bills for a bladder infection that wouldn't go away which they thought at first was kidney failure, I contacted Petland and asked for some sort of reimbursement for my vet bills or the purchase of my Shiba. They said the warranty doesn't cover that condition. After googling the breeder listed on the paperwork, Steve ** in Iowa, I was appalled at the inspection reports. He had 500 dogs in 2008 on his property. USDA Top Notch my rear end! I will never purchase another puppy or shop for supplies there ever again, but I will join in the protest outside of the stores against puppy mills!

On November 23, 2009 I bought a female Lhasa Apso from my local Petland store. I had never bought a puppy from a pet store before. In late December I noticed she had a nodule right above her left canine tooth and within 2 days it tripled in size. I immediately took her to the vet and they had not seen anything like this in years. He then told me that he would need to get some dental x-rays and a biopsy. After about 1.5 hours I went back to the vet's office to pick her up and find out what was wrong with her, the doctor took me into a family room and told me that he had been doing some research and that he feared it was an aggressive form of cancer called Juvenile Papillary Squamous Cell Carcinoma. He then told me that he was sending her biopsy off to the labs at the Auburn School of Vet. Medicine. I was in shock, devastated, I was crying hysterically at the thought of possibly losing my baby Bella. She was diagnosed at five months old.

A couple days later I got the call confirming that it was cancer and what course of action needed to be taken to ensure that she at least have a chance to live. On Wednesday, January 27, 2010, Bella had to go into surgery and have part of her upper jaw removed, permanently disfiguring her face (but I still think she is the most precious baby). The surgeon sent the bone and tissue removed from her surgery to have a pathology report done, it was also sent to Auburn. When the results came back I was heartbroken again, she was not able to get clean margins (meaning she was not able to get the entire tumor). Bella still had a very small piece extending up into her nose. We were then referred to the oncology department up at Auburn's School of Vet. Medicine Small Animal Clinic. She ended up having to have an 18 sessions of radiation which she finished in late March. We returned for her 6-8 weeks follow up CT scan when the doctor's found something suspicious in the same area of her mouth, they biopsied the area and we are awaiting the results.

In 2005, I worked for a veterinary clinic that Petland used to have their puppies "evaluated before sale." However, the only time we would see a puppy from Petland, which was very often, was when they were very sick or the new owner brought them in after they were purchased. I can not tell you how many Petland puppies I have seen, some go home or back to the store, but a lot didn't make it out the clinic. I have watched so many puppies die from Parvo virus, distemper, parasites and respiratory infections. I have had puppies literally die in my hands. The Petland owner did not bring the dogs in until they were near death then of course it was too late. If we did manage to pull the dog out of it all, he was worried about was when it could come back to the store so he could sell it.

There were two specific cases that made me say this is enough. One was a black pom puppy showing signs of neurological problems. We told the Petland owner it needed to be hospitalized and he said no and brought it back to his store. The next day, I went there to check on the puppy and was told it was sold. Upset, I talked to one of the other vets where I worked and was informed that they didn't sell it, that it had died overnight at the emergency clinic. The second case was another pom. We never did find out exactly what the puppy's diagnosis was but for two weeks, I would feed syringe feed this puppy multiple times a day. After two weeks, even though she seemed to be making progress she died on a Sunday afternoon. That was the last straw.

I called corporate to report all the cases I had experienced. They told me pretty much they are personally owned and it wasn't their problem. So I contacted the owner of Petland, which didn't go very well. From that point on, I called corporate and the Petland owner every time a puppy came in sick whether it died or not. It got to the point where they would hang up on me because they were sick of me calling. This was between September 2005 and April 2006. Finally with the Petland problems and the vets at that clinic caring more about money then the health of the animals I left and went to another clinic. I couldn't handle it anymore. It was so devastating to see so many sick puppies from one place and to see so many owners and children crying because their new puppy was so sick and may not come home. Our isolation room was always filled with Petland Parvo dogs! I could go on and on and on with horror stories! Now, almost five years later, Petland is being investigated for the exact thing I have been telling people about! When will they be shut down? When will they be stopped? I will continue to tell people about my experience in hopes that the right people will hear!

On my birthday, I went into Petland just to play with the puppies and fell in love with a very calm and seemingly just sleepy miniature pinscher. I did not intend on buying this puppy but I became so attached to him that I wanted him. I did not have the money for him at that time but the salesperson in the store was very enthusiastic about a "payment" plan. After waiting in the store for almost an hour, I bought over $200 worth of puppy supplies including vitamins for his water and puppy gravy and sat down to fill out paperwork for the dog. I was told none of Petland's dogs have had Parvo virus or have been sick for a long time and that my puppy had champion in his bloodline and that I could breed my male puppy and earn back the money I was spending on him anyway. We were told that the females in his bloodline were only bred three times so that the puppies would be healthier. I had no reason to be suspicious.

I took him home and even in the car, he would just lay. All he wanted to do was sleep. When we got to the house, he played briefly with a stuffed animal that I had for him then he would lay down and try to sleep. He had no energy whatsoever. If you would not sit with him, he would lay anywhere he could, even on your feet. He would not eat or drink and had diarrhea. I called Petland back and was told this was normal and that it would go away in a couple days. The next day, he also would not eat or drink, had diarrhea, and threw up constantly. I felt so bad I did not know what to do.

I called Petland again and they again said this was normal. I couldn't get into the vet so I called in some favors and got an appointment for that night. We rushed home and went in early because Riley was dying in my arms. At the vet, during the Parvo virus test, I could not get any movement from him and screamed for the vet to come back. She came back and said the test wasn't even done yet but it was a definite positive for Parvo virus and that he probably wouldn't survive and asked what I wanted to do. She had to leave the room because I could not stop crying. I decided I had to keep him there and pump him with fluids. I could not let him just die. Riley died the next day. The vet said he definitely had it while at the Pet store and that they had to have known they sold me a sick dog. I was a wreck. Happy birthday to me. Now, I want to know what I can do about it.

Since I was paying for Riley on a payment plan, I was told I did not have to pay and my vet bills would be taken care of. I am sending the bill tomorrow, and I assume the payment has been cleared. It broke my heart to see Riley in the pain he was in. At least, he did not die alone and had people that loved him around him and took care of him. Petland would have just let him die alone and put another dog in replace of him. I can not explain how attached I was to this puppy. I will never buy from a pet store again. I was lied to and these people need to be stopped!

I purchased an American Eskimo dog on 5-8-2010. The dog was in the house for 2 days and we noticed it was scratching itself. We didn't think much of it until we saw something zipping across its belly as we pet it. I've lived on this property for 5 years and have had 2 cats here the whole time who, although are mostly inside cats, venture out occasionally. I went out in the yard today trying to get some kind of insect, like the one I saw on Sam jump on me (front back and both sides of the house). Guess what, no fleas no bugs because my yard was treated last week by myself, the only means of infestation would be from the pet store.

And now here is my experience form my call to the manager of Petland that occurred tonight approximately 8:45. I believe her name was Tina and Robert and Mark. Here was their response on asking them what could be done about this. Robert was most helpful and it was beyond his area of responsibility. He referred me to the above named manager (not sure if it was Tina or not), then after explaining (at the end perhaps heated), she hung up on me. I called back within 1 minute and I believe his name was Mark answered the phone, and when I explained why I was calling, he told me that she was in a job interview! (At that time of night?) Then I asked for the corporate number for Petland, he said that he did not know the number. I asked him if he could interrupt the female manager for a moment to get the number and he said no. At that point I believe I said that I guess I know where I'm not getting my pet supplies from. And now we're here online. Will you be as rude to me as one of the managers of your stores was to me?

I visited Petland many times and fell in love each time with a new puppy or kitten. So I thought, what better place to work? After being hired, I immediately noticed how the puppies were shipped to us (On semi trucks like common cargo). I then noticed the condition the puppies were in. Skinny, teary eyed, and having diarrhea. I started working in the kennel and was trained thoroughly on "preventatives", as in every puppy received them with signs of sickness or not. Some puppies came in looking fine and healthy, most others were under weight and under supervision for possible giardia, upper respiratory, and even Parvo.

All through out my training, I was constantly assured we did not get our puppies from puppy mills. I was told to not believe the stories I heard from most of our customers, that they were just cranky. I was also told to push the sale, make a sale to anyone, get anyone financed. I worked on the sales floor and in the kennel. I witnessed multiple 'puppy seizures'. There always seemed to puppies in quarantine. Sanitation was an enormous deal there because most puppies were sick and it would be bad for business if every puppy was sick.

In my opinion, Petland does not care where their puppies come from or where they go. Petland is a retail business, they sell a 'product', and that 'product' just happens to be cute animals. To end puppy mills and places that put those puppy mills in business would for us animal lovers would be to do the unthinkable and not 'help' these animals by taking them into our homes. But that is how these businesses make their money. It is a horrible circle. Petland not only lies to consumer, but they lie to their own employees. Every employee is guaranteed that each puppy is healthy and safe, but they are to never show the customer the puppies medical record because it raises questions. Employees speculate that the reason there are so many sick puppies is because there are so many of them. A Petland kennel can house 50 or more puppies. I currently work in a Vet's office, and run the boarding kennel as well as my own grooming salon. We consistently have more dogs and puppies in our facilities than a Petland has in its kennels without outbreaks of kennel cough, or anything for that matter. Not every puppy is sickly, but the customer will still get charged some ridiculous amount.

I worked at Petland for about a year. I only worked in the fish department, so I never sold puppies. I was around them in the back room all the time, though, and it seemed like there was always a sick puppy. The manager/owner was always very shady about where the puppies came from. "Just tell people they come from local breeders." Nothing more or less than that. People have to realize that all those puppies come from puppy mills. A pet store that can claim they always have puppies means they are getting those puppies from a place that is always breeding them: puppy mills. People may have good experiences with the dogs they have received from Petland, but this could very well mean the customer was lucky that they got some of the first breeding stock between 2 new breeding animals.

They may have this wonderful warranty with their puppies, but many genetic issues from puppy mill dogs are likely to turn up after the first 3 years, which is how long the warranty covers. I got my puppy from Petland while I was working there. He was a pug someone returned because his front legs were deformed. They were fixed by our vet, and after that I adopted him. Or saved him, is how I saw it. He had diarrhea for most of the first few months I had him. The vet diagnosed him with a couple different things, gave him medicine for it. After the medicine was gone and he hadn't improved, the vet basically told me, "Oh, well. He'll just deal with this for a while." Needless to say, warranty or not, I saw a different vet.

That vet suggested changing his food and that worked instantly. I later gave myself a crash course in dog food, and found out their food that they "feed and recommend" is **. He's on high quality chow now and doing great. If there was one thing I hope people take from this, it's to think hard about where you get your new puppy. A reputable breeder would not allow their puppies to be sold in a pet store where they have no say over how they are treated and who they go to. A reputable breeder has at least one parent on site and will ask you many questions as well as being more than willing to answer any and all of yours.

Petland is a joke. They have the Pets for a Lifetime program, which states that any pet that a customer can't keep that was purchased at Petland can be returned and re-homed (for free) to any employee and their families. This is how I got my pug and my ferret. This sounds so heartwarming that they love the animals so much they want them back to give another home to. Here's the manager: "Freeze those hamsters. They're mean and no one is taking them home. And a guy is gonna come Saturday to pick up those rabbits and guinea pigs for his snakes." Do I even have to say anything more? I will only reiterate. Petland is a joke.

I am hoping you can assist me in sharing Simon's story, another heartbreaking story about my puppy that was purchased at the Westland MI Petland in September 2009. Simon is a 5 lb Torkie, Toy Fox Terrier and Yorkie mix. After losing my collie Rascal to cancer in July of 2009, I desperately wanted another canine companion. I made at least a dozen attempts to locate the right companion at my local Humane Society but had no luck finding the right match.

On my way home from the Humane Society, I passed by the Westland Petland and saw a puppy for sale sign out front and my temptations got the best of me. I stopped in and the minute I saw little Simon, it was love at first sight and my thoughts went into rescue mode. I had to get him out of that small cage, away from the kids pounding on the glass and the other chaos going on in the store.

I inquired with the young sales girl about Simon and that's where the story really begins. I thought I asked all the right questions about his breeding and his health. I was not aware that Petland had so many pending issues with selling sick puppies. I was told that Simon was a healthy 2.5 lb Torkie puppy that had been regularly checked by the store's preferred vet. I was informed that Simon had an issue called Luxating Patella or in common terms, a trick knee. I was not familiar with the issue so I inquired and was told Simon would grow out of this issue. I was also told that it was common in small dogs, that it was not serious and would not require medical attention.

Well, months later, his so-called knee issue was not getting better. Simon has now been diagnosed by both my vet and the store's vet that he has a very serious issue called Legg Perthes. The issue was not with his knee, it is a congenital hip issue that causes a dog to go lame and can only be corrected with costly surgery. Simon's back right leg is completely lame and it's causing strain on his back left leg. Simon is being robbed off his wonderful puppy hood, he can't run and play like a young puppy should because of the pain and discomfort in his hip.

Petland is well aware of the issue and I have asked their assistance in helping me with the expected $2,100.00 surgery fee. I have asked to speak with the store owners in person but, so far, I have only had personal contact with the store manager. The owners did send me a few letters expressing their concerns but, so far, have only put me in contact with their vet to do the surgery at a reduced fee. This is the same vet that misdiagnosed Simon in the first place.

On 4/28/10, I inquired about the breeder and was told by the manager that they knew who the breeder was and would follow up with me with the information. When I want back to the store on 5/10 to pick up my copies of Simon's X-rays and asked again for the breeder information, the store manager told me they did not have the information like I was first told. I went home and called the store back. I felt I was being lied to and the manager admitted the owners put her up to it. They intentionally had her lie because they did not want to release the breeder information.

At this point, I am beyond upset. I feel the store is hiding the fact that they are dealing with bad breeders and puppy mills. I just want justice for Simon. I need to come up with the money for his surgery and I feel that Petland and their vendors should be responsible for covering the costs. I also want to make sure the breeder is held accountable for selling sick puppies. I don't want another one of Petland's customers or puppies to go through this heartache and pain. Simon is in constant pain and discomfort and will be until the surgery is performed. I don't have the resources to cover the costs.

Petland in Lakeland, FL (Justin) told us the Yorkie we bought was micro-chipped and we had to pay the $99.95 fee for transfer of pay work. This was a lie and was not done and now they will not refund our money. Beware of their scam.

We purchased a bassett hound from this pet store on Saturday. On Tuesday took it to the pet stores recommended vet for a check up. I noted the puppy has had diarrhea since we've had him. The vet did a "float test" and said it came back negative. That afternoon puppy started acting lethargic. By early evening was vomiting and had mucus and blood in stool. We took the puppy immediately to the nearest emergency vet because it was 7pm and the pet stores recommended vet was closed by then.

After several diagnostic tests and taking blood the puppy was found to be a very sick puppy. He had a severe case of worms which had caused internal bleeding. He had a very low red blood cell count and a very high white cell count. We walked out of there with a bill for $500. When I went to the Petland, the next day and told them they said "that's too bad". And, "I'm sorry". It specifically says in their "warranty" that they neither guarantee nor will they pay for any condition having to do with worms. What do you think? Thank you.

A neighbor offered to watch our bird for two days while we moved. She then took our umbrella cockatoo, a 2000 dollar bird, to Petland and told them it was her bird; she wanted to donate it. Crystal is a 14 year old bird with severe respiratory problems along with a beak that has been severely cracked and requires a vet's attention a few times a year. He needs meds for the respiratory problems.

Petland never asked for any proof of ownership, no medical history. They do not even sell exotic birds. They took Crystal, never had him seen by a vet, and sold him as is to someone that has no idea of his health problems were. Beware. Do not buy an animal from any Petland. As they stated, they will take any animal from anyone, no questions asked and sell it. Never go to a Petland, They sell sick animals, some of which they take from people off the street just so long as they put money in their pockets. They do not care about the animal or the people buying them. We have tried everything to find our bird. Petland refused to contact the person that bought him. All they want is to keep the money they made selling him. My 12 year old daughter cries all the time for her bird.

This is what happened, they have 2 big turtles along with smaller turtles in a small tank. The big turtles have no room to swim or just simply move around. I stood there watching their pain and tried to make a complaint to the employees. They said they had nothing to do with that and that there is no other tank for them. Please help me help those turtles. The turtles will eventually die of the stress and not being able to move as they please. Its heartbreaking.

Without going into great detail, we purchased a puppy from this Petland (now closed for business since Nov 2009). After we signed on the dotted line, they told us he was "getting over a head cold". We took him to the local VCA to validate the warranty. We then took him to our family vet, which over the course of his short life would be a regular occurrence! We were back and forth about every month to month and a half until he was finally laid to rest July 2009 at the age of 1 1/2 years old!

I proceeded to contact the local shop (which had changed hands since our purchase) with no satisfaction. The manager/s in the store that day "wished me luck" in contacting Petland Corporate and boy were they right! I have contacted corporate 4 times and none has returned any of my calls. Upon further research on my own, I found that the breeder is a known puppy mill operator in southern Indiana (USDA certified of course!). Nothing will bring our baby back, but something has got to be done about the scam Petland has going against the general, unwitting public.

Petland is taking sick stolen pets from people off the streets and selling them to the public. Our 14 year old umbrella cockatoo, Crystal, was taken to Petland by our neighbor. She told Petland that the she wanted to donate the bird to the store. With no proof of ownership or health certificate, Petland took our bird, then sold him within a few hours. Crystal has quite a few health problems and requires a soft diet due to a very badly cracked beak, which requires care a few times a year. He also has respiratory problems.

Petland refused in court to try to locate the person that bought our bird. The owner stated in court that he will take almost any animal from anyone, no questions asked. All the person has to do is sign a paper saying they are donating the animal. Petland is selling stolen sick animals. They will continue to do so as long as they can get away with it, and keep making money by selling sick and/or stolen animals. In this case, they took a 2000 dollar bird from someone, sold it, and put money in their pockets, while our bird is sick. This person knows nothing about Crystal's health, how to care for him. Please never buy a pet as this should be a red flag. We are still looking for him. Please, he has been in our family for 12 years.

I bought a female bull mastiff at the Petland in Tallahassee (no longer in business there). After several months of owning her, it appeared strange to me that a bull mastiff would stay the same size. Bull mastiffs are supposed to be at least 100lbs (females) and 23.5 inches tall. My girl, Hemi, is 1.5 years old now and still barely 55lbs with a frame of a boxer.

I have contacted both Petland and AKC and both have gotten me nowhere. It turns out that Petland has an AKC representative that basically disputes any claim they receive about impure breeding. I sent them every piece of paper they gave me when I bought the dog, pictures of her then and now (also one of her compared to my AKC yellow lab to show size difference). I even had my vet fax me her charts which had her weight and height over the 1st year of her life.

Buyer beware. Petland is obviously severely overpriced. Most importantly, you don't get what you pay for. I ended up with a skiddish 55lbs "bull mastiff" and a severe decrease in my bank account.

I bought a miniature pincher from Petland bolingbrook in late Oct/ early Nov. The team assured me that for nearly $1300.00 my new puppy would be happy and healthy. They said he had been checked by a vet at least 4 times, while under their care, and was parasite and disease free. Well, obviously they are complete liars! So, they make you go to one of two specific vet, or the doggie 14 day warranty, in null and void. So, I take my dog to their vet and surprise surprise the dog is infested with giardia! The vet said not only do they not treat puppies for giardia at all, that they must have know my puppy had it if he was ever supposedly checked by a vet!

I took my puppy home and called Petland, they acted like they were surprised and that this never happens there. Then I have to give my puppy medicine that makes his have terrible diarrhea and he keep re-infecting him self because he's a puppy and like to try to eat his poo. I clean up everything as much as possible but he continues to have parasites until Feb! Every time I go to the vet (the ones they made me go to) The vet/assistants continue to ask me for money for the medicine or lab work for my dog needs due to his parasites. I told Petland, unless they want me to come into the store and resolve this matter (which I would totally have made a huge scene and lost they customers for sure) they better pay for every penny that my dog incurs due to their negligence.

After all of this, I still go to the vet, Petland made me use, to get the puppy neutered for free (which was part of the deal when buying him). The vet said, I only had til end of Feb. to use my free pass but that they can't do his surgery until the parasites are gone. Or they will do the neutering but are not responsible for his complications. Oh it just makes me so mad!

Then while I'm at the vet arguing with the assistants about payment again (like they don't know they have this deal with Petland) I see a woman with a Petland take home packet and her puppy. I tell my baby is from there too and she said "Your little guy got giardia too?" I say damn right that place is infested, because I've talked to 2 other people who got puppies from there and every one of them had giardia and one had hookworm too! It isn't right and the fact they lie to us is repulsive! I told the woman to never pay a dime for the labs or medicine and I could see the vet staff get ** at me. They just think because they ask and people don't want to make a big deal out of 20 bucks that they can just take your money. Well, my dog had 4 rounds of meds and labs, so at 20 buck a piece were talking over 150 more dollars for someone else' s problem!

I won't lie that my dog is a great little guy, I don't think he was from a puppy mill. I think the people at Petland do a great job of socializing their puppies. They just aren't taking care of their health. I realize it might be hard to keep from getting parasites completely, but not even treating the dogs who have it, deplorable! Shame on Petland. And the worst thing is that the puppies are the ones paying the price.

I purchased a Bullmastiff puppy from Petland in Tucson, Arizona on June 13, 2007 for an outrageous price of $2,799.99 due to their promises of the reputable breeders they use. As Bettie grew, I noticed her walking funny and took her in for x-rays with a veterinary specialist in Oceanside, Ca. It was then that Bettie was diagnosed with severe congenital hip and knee problems that the vet had never seen in such a young dog all at the same time. He has provided me with a disc of her x-rays and is more than willing to provide me with any documentation I need regarding Bettie's case.

My now 2-year-old Bullmastiff puppy suffers from 2 bilateral cruciate ligament tears, a luxating patella, hip dysplasia in both hips, and arthritis. The cost of the operations she needs would total $24,000, and the cost of the medication she requires every day to keep her comfortable costs me around $300 a month. I am a college student who works full time. In paying for her meds every month, it prevents me from saving for the surgeries she needs. Bettie had to be in bed due to her only growing to 80 lb when the AKC standards for a female Bullmastiff range from 100-120 lb and due to the severe congenital defects she suffers from.

On December 21st, 2009, I purchased a teacup Chihuahua from the Petland in Largo. I named her Ruby. The window advertised that she was 1.7 lbs and was the cutest thing I've ever seen. After the devastating loss of my previous Chihuahua of 15 years (Pepe) this past April 2009, I was ambivalent to allow another Chi into my heart, but my partner (who actually made the purchase as a Christmas gift) convinced me it was time to love again, so we brought her home.

Bridgett, the senior pet manager from the store, informed me that she had a little runny nose and because of her size, it was necessary that she eat every 3 hours due to hypoglycemia being so common in those breeds. I assured Bridgette I had owned a Chihuahua for many years and am very familiar with how to care for them. She also informed me to be sure to visit their veterinarian within 4 days (free of charge) to ensure her health. My partner gave Petland 4 postdated checks approximately $400 each to be cashed every two weeks to cover the total cost of the dog ($1594 + tax). Off we went to start our long happy life together.

The evening of 12/22/09, I noticed Ruby to be congested and snotty so I made an appointment with their recommended vet VCA of Saint Petersburg for 12/23/09. She was seen by Dr. Jacqueline ** DVM, who stated she was not 1.7 lbs (as initially stated in the window at the store), but that she was barely 1 lb. She diagnosed her with an upper respiratory infection, sent her home with Doxycycline, 4 ml for 10 days. Later that evening, Ruby developed a horrible cough and became a little more lethargic. I returned her to VCA on 12/24/09. Dr. ** stated it was a kennel cough, gave me some cough medicine and advised me to keep up with the Doxy. A follow-up appointment was scheduled for 12/26/09. After that appointment, Ruby appeared to be doing better; she was active and seemed pretty normal. I brought her back to VCA on 12/30/09 for a re-check. Though she had not gained any weight, she appeared to be getting healthy.

On 1/6/10, the day started out as any other, Ruby came to work with me (she remained in a playpen in my office while I worked). I let her out to run around. I noticed she had a little diarrhea and was drinking a lot of water but throwing it up immediately and was a little unsteady on her feet, becoming increasingly lethargic. When she squatted to pee and nothing came out, I rushed her to the only vet that knew her, VCA. As I gathered up her belongings (her bed), I noticed a chewed leaf, thinking she may have ingested it while outside. I brought it with us to the vet and Dr. ** wanted to keep her there to run some tests. $546.81 later, Dr. ** called and said her labs were alarming and she needed overnight care.

I picked her up and immediately drove her to Tampa Bay Emergency Care Center in Largo. Dr. ** DVM/MS evaluated Ruby and stated the chewed leaf may have caused a dietary upset, but she would evaluate for other potential causes. Ruby did test positive for giardia (an internal parasite) and was given 3 doses of medication consecutively for 3 days with a 3 week and 3 month follow up. The doctor was unsure why the previous labs were so screwy, but stated it may have been a lab error because they were normal that morning.

On 1/7/10 and additional $555 later, Ruby was discharged and appeared to be in good health. That next week, Ruby was doing great! She's eating well, developing normal, and stealing my heart with her love and affection. On 1/12/10, after a completely normal day at work, I did notice that she was sleeping a bit more that day and drinking a lot more water than usual, but she was urinating normal so I let it go. I let her out of her pen when we got home. Strangely, she ran so fast around the house like a maniac barking like I've never seen her (I thought she was "goofy" from being in her pen all day and needed the exercise), but when she stopped running, her head bobbed like she was dizzy and I thought it was from running so fast.

But then she kept falling over and when I picked her up, she literally became alarmingly lethargic. Without reservation, I immediately rushed her to Tampa Bay Emergency Care Center. By then she was not herself at all. Dr. ** attended to Ruby and stated because Chihuahuas are predisposed to many congenital defects, she would keep her and evaluate her. At approximately 9:15 pm on 1/12/10, Ruby vocalized, had a seizure and went into cardiac arrest; subsequently she died. The emergency care center had no explanation as to why Ruby passed. That visit cost me an additional $520.

The next day, 1/13/10 at approx 3:45 pm, my partner contacted the manager of Petland to inform them about Ruby's death and demanded a refund of the $800 previously paid to them (I did stop payment on the 2 un-cashed checks, approximately $800). She was advised by the manager on duty to have all the medical reports faxed to them and they would evaluate it and get back to me. VCA faxed their p-work on 1/13/10 approximately 5:30 pm, and the Emergency Hospital faxed theirs on 1/15/10 at approximately 5:30 pm. I have yet to hear anything from Petland. On 1/20/10, I called Petland, left a message for Bridgette (MOD) to contact me and have yet to hear from anyone. Needless to say, I am heartbroken!

Anyone who knows me knows how protective I am of my pets. I do not have any children and look at my pets as my life. I had the luxury of being able to have Ruby with me 24 hours a day, even at work. She was always with me. I was very careful treating her as a baby due to her small size. I do feel Petland and/or the breeder gave me a sick dog from the beginning. I thought I would never buy a pet store animal; however, I justified it as my "rescuing" her from their facility. Though I am financially out $2421.00, I am least concerned about retaining a refund and more concerned with not allowing any other consumers experience the pain and suffering that I have gone through in the 3 short weeks that I had her. I have experienced sleep deprivation; guilt; and have re-lived the loss of my first Chi, Pepe, all over again. Please help me seek justice for my Ruby. Thank you.

My name is Jennifer and I am a mother of five children. Two of these children were born profoundly deaf. My family decided to get a dog but purchased our dog from a friend who was privately breeding his dog. We brought our dog, Zeus, home and began diligently training this dog and teaching him sign language so that he could help my deaf sons be aware of any dangers in the home that they may not be aware of (fire alarm, door bell, etc.).

In the meantime, our neighbors had made the decision to purchase a puppy from Petland for their family as a Christmas present. Their decision to bring this puppy home to our neighborhood has devastated my family! Within three weeks of that puppy walking between our adjoining properties, my dog started having diarrhea and vomiting. My dog still being a puppy, we figured it was just something he ate and he would feel better soon. A day later, he was dead! We found out from our vet that he had contracted the Parvo virus. We couldn't understand how this was possible. He never left our property!

Learning how deadly this virus is, we began to worry about the neighbors and their pets and started going door-to-door to let everyone know. That was when we realized that Zeus actually contracted this virus in his own yard because our neighbors had made the irresponsible decision to not inform anyone in the neighborhood about what was now lurking on their property and any adjoining properties!

I feel that Petland is being allowed to spread this highly infectious virus from neighborhood to neighborhood, house to house, family to family. When will they be stopped? How many more animals have to suffer? How many more properties will become infected before someone decides that this cannot and will not be allowed to continue?

I understand that I cannot "formally" file a complaint with Petland for the death of our beloved Zeus. I just wanted to inform you that this situation goes above and beyond the pets that Petland is allowed and continuing to sell sick, infected dogs.

The consequence of this has devastated my children. They are heartbroken over the loss of our dog. We have lost thousands of dollars, between purchasing him, immunizing him, food and toys, burying him, etc. The time lost that my family had invested into Zeus' sign language training and the life safety training is immeasurable! Not to mention that now we cannot even begin to think about bringing home another dog knowing that the virus has now infected the ground in and around our home.

The economic damage that is being caused by this virus is that it is being spread from home to home, neighborhood to neighborhood, community to community which can stay dormant for up to seven years in the ground! How many more properties will become infected? How many more animals must die from this terrible deadly virus before Petland is stopped and held financially accountable for their actions? How many more families have to suffer?

On December 26th 2009, my boyfriend and I decided it was the right time for us to get a puppy. The humane society was out of the question for us, since we only rent our property and do not have a screened in backyard (learned from a previous dog rescue attempt). We unfortunately did not have a lot of knowledge about where to get a dog and after a brief online search, found Petland. We viewed their website and from first glance, they seemed like a pretty reputable place with words like "USDA approved breeders" and "health warranty". A little puppy Yorkie caught our eye at a location near our house in South FL and we decided to go and check out the place. We got there and were put into a room with the Yorkie. We quickly fell in love and were then told of a brother of the yorkie also available and he was put into the room with us as well.

Well my heart sank, I did not want to separate these littermates. There was a size different of the two, the smaller one being priced at $2290! The larger one was priced at 1800$! We spent over a hour with the dogs and left the store to privately discuss. I felt inclined, thinking that no one else would purchase these guys together and my boyfriend and I had to do something. We had saved up some money and decided to use it towards getting these two guys a happy healthy home. While in the store, of course the Manager and other sales associate used their usual Petland pitch and us being blinded by puppylove fell right into it. We were originally told that both dogs were 100% healthy.

Upon signing the paperwork, the Manager corrected herself stating that the smaller dog ( now named Bentley) had an open fontanelle and a luxating patellar grade 1. We were reassured it was nothing to be concerned about and there was really no better place to buy a dog from. When we were about to leave the store, the larger dog (now named Jack) started to cough, the Manager of course followed up with a poor excuse of the dog being stressed and it should probably go away on it's own.When we got the new pups back to our place, we noticed the cough getting progressively worse. The following day was Sunday so we had to wait until Monday for our new puppies to be seen by a vet.

On Sunday, I had all these doubts about Petland's pledge to providing healthy dogs. I turned to my computer and decided to do a little research. And yes, I sat there stunned and horrified at what I found out. Petland=puppy mills to be frank about it. At first, I was sickened to have contributed to such animal cruelty and then it hit me that I was happy that we got these guys in our lives and could provide a good home to them. So a bit of a disclaimer that I am not writing this to be lectured about purchasing dogs from Petland or just pet stores in general, so please don't reply to purely guilt me. After learning about Petland, I was skeptical to use the Vet they recommended. I tried to make a visit with a trusted family used vet but was unable to get an appointment. I found another vet close to my home and brought them in on Monday (two days after getting them).

I was told each one had an upper respiratory infection and was prescribed Claramox. I was only able to get a stool sample from Jack and awaited the results of that. The following day the vet called and said he tested positive for Giardia and recommended treatment for both dogs. Meanwhile I was able to get an appointment with my trusted vet for that day (Tuesday) and decided to get medicine there. Ugh, well my vet was overbooked and I saw another vet who was helping out in the office for the day. I inquired about my Jack itching his ears and thought he may have an ear infection. The vet said his ears were just hairy and plucked out some hairs, said they looked clean and fine otherwise.

I was given Panacur for both dogs for the Giardia. Within the next few days, I followed treatment and dosage according to the vets in hopes my pups would get better. Bentley's sneezing and coughing was getting worse, Jack as well. I called the vet and he actually told me vet bills will begin to pile up and recommended to me that I go to the vet Petland told me to be covered. So I did. With the holidays and such, I bought my dogs to the Petland warranty covered vet on Saturday (one week from purchase date, third vet visit). This vet, unlike the other two was actually very thorough to my delight. I went over their history with him and he examined each one. He found ear mites in Jack (hence the scratching; that the other two vets failed to find). He also told me the original dosage of the Claramox was way too low and not even a good antibiotic that gave good results. He checked each dog's stool once again, telling me that not only did Jack test positive for Giardia but also coccidiosis. I was given a new antibiotic for both and a new dosage for the Claramox. Bentley did not have coccidiosis (at least it did not show up yet) and they only wanted to treat Jack. Jack was given his puppy vaccinations and thankfully did not have an adverse reaction.

My poor babies are on a bunch of medication now. I fear these parasites will never go away, the possibility of them spreading them back and forth to one another. My boyfriend and I clean as much as possible. They for some reason love to try and play on their wee wee pads (as we are indoor training). I strongly try to discourage that behavior but they sure are thickheaded little guys.

My boyfriend and I are also having stomach issues ourselves and hope we did not get giardia from them and that it is just our nerves from worrying about our puppies. We are still trying to communicate with Petland to try and get some sort of refund from our sick dogs (no luck so far). I have inquired about getting in touch with their supposed breeder " Cindy **. " and was told they could only provide an address and did not guarantee I would receive a response.

I contacted Petland Corp. to only get the runaround, and was offered zero help. Told that each store is owned privately and to contact the owner. Okay, So I tried calling the owner of the store, the manager told me he was not available but I could try again tomorrow with no guarantee he would take my call. I called up the petaled warranty department, I was told they were not employed by Petland. Upon asking who they were employed by, I was told, well not Petland Inc. but by the store. Is there really a difference? I contacted the breeder, she was clueless as which dogs I was talking about. Wouldn't a good breeder know their puppies? No one wanted to take responsibility. I could go on and on, as there are other parts of my guys story but I think that's enough for now. I am getting very disgusted myself.

We have purchased four dogs from Petland. But the one story that I would like to tell is of our French Bulldog Sammie. We purchased her on January 26, 2008 for $3499.99. Sammie's Certificate of Pedigree came from The Hunte Corporation and the breeder is Jason **. Pets purchased from Petland come with a puppy warranty sheet. And one of the items on the list is that the new owner must take their new puppy to VCA Animal Hospital within the first five days. She had been diagnosed with Giardia since the very first visit to Dr. Brown at the VCA Clinton Township.

When I called Petland, they asked me to fax all of Sammie's bills and file from the VCA. They told me that they would evaluate it for a refund. This tells me that they are admitting to the puppy's sickness. I have not done this yet. We thought that having a pure bred dog would mean that they come from a high quality breeder. Petland deceived us with all of the facts they had and unfortunately we did not do our research before we bought our dogs. If we would have known that these poor puppies come from puppy mills where the dogs are stuck in small cages and may never touch the ground, with minimal to no health care, we would never have bought our dogs from them. When I talked to the staff at VCA Clinton Township, the ladies on staff have even stated that "You should see how many pets we see that are very sick from Petland." Please use the information that I have provided in any way to help close Petland and as many puppy mills as possible. Thank you for your time!

I hadn't done any research prior to going to the store (didn't plan to buy a dog that day). While there, of course we asked a bunch of questions, but surprisingly (?!) the subject of puppy mills never came up. I didn't know anything about them until I got home, new puppy in tow, and THEN started doing some research into what and where we bought. To say I was shocked and concerned is an understatement, but we took the "let's wait and see" approach. Well, so far all we can report is All's Well. Not every Petland story ends (or begins) with regret, although it certainly appears to be a huge gamble.

Knowing what I now know, if I were doing it all over again, I'd definitely give serious consideration to the other alternatives (such as personally visiting/interviewing breeders, or going to rescue shelters, etc. I see there is a Col Potters rescue shelter that specializes in Cairns?). But in fairness to the honest part-time, minimum-wage employees of Petland, I wanted to offer a tentative success story, and let people know that they aren't all out to bamboozle the public with sickly, defective dogs. But I don't know how to predict good ones, either.

On a related note, my sister bought a Labradoodle from a breeder in Maine around the same time, and by comparison, hers appears to be mentally handicapped and physically imperfect. So I'm much happier with my result at Petland than I would be if I were my sister.

And for full disclosure, I am not employed by/ friends with/ or even aquainted with anyone at all in the breeding or selling business. I'm just a guy off the street whose family pressured him to buy a dog one day and couldn't say no during the holiday season.

We purchased a puppy from Petland Columbus, Georgia almost three years ago and have sorely regretted that rash decision. We paid an exorbitant price for our puppy, almost three times what a local breeder wanted, but we felt it was worth the extra money because Petland had such a great health guarantee and they assured us we were getting a quality puppy, from premium breeding stock.

We went back to Petland and explained the situation. They were very accommodating at first, saying how sorry they were and how they wanted to help us and would absolutely pay for the surgery... on one condition. We had to take the dog to their vet and have her confirm he really did need the surgeries. Imagine our astonishment when we reached the vets office, she took a quick look at him and said, "No. He looks like he's managing just fine. He can live a very full and happy life without surgery." He died two months later from complications of his back problems. He was playing in our front yard one day and fell, compressing his spinal cord and paralyzing him. He was in severe pain and would likely never walk again. We had no choice but to have him put down. My kids were devastated.

Here's what I learned the hard way about Petland. They buy their puppies from a farm that breeds for quantity instead of quality. Meaning, they breed females who have genetic problems and aren't fit to have puppies. Then Petland marks them up 300% and sells them to the public with a "Health Guarantee", but the fine print on that guarantee states that their vet must be consulted if any health problems arise. Their vet spent five minutes with our dog and declared him fit when our personal vet clearly told me if was in danger and required surgery right away. This is the experience of a heartbroken pet owner. I won't tell you to not buy your dog from Petland, but I do hope you read my story and make your own decision.

My fiance and I purchased our bull terrier puppy from Petland in Lewisvile, TX on November 21, 2009. We got a really good deal on him considering he is a rare breed in this area. He is 4 months old, so his price was considerably cheaper than other breeds (he went from $2000 as a baby to $400 when we got him). We went had him checked out at our vet (not associated with Petland in any way) as required by Petland. He is perfectly healthy! We were told by Petland and it was in our paperwork that any congenital issues that might arise in the first 3 years of his life would be covered by the company; luckily he is excellent! The Petland in Lewisville was EXTREMELY friendly and helpful. Our puppy is full blooded and came with all of his paperwork from his original breeder. We are registering him after Christmas. He is the sweetest dog and so good with children as well as other dogs. I would definitely go back to Petland again.

I bought a yorkshire terrier puppy for an early christmas present for my family. I brought her home on the Tuesday before Thanksgiving. On Wednesday morning I had her examined by our vet. He noticed she had received weekly vaccinations for something that is usually only vaccinated monthly in puppies.

Other than that she checked out "seemingly" okay. She began vomiting later that day. My husband and I thought it just adapting to a new environment. By Sunday we were at the Emergency Animal Hospital because she was having a hard time breathing and was lethargic. She was diagnosed with pneumonia.

We left her overnight for treatment and then took her home on Monday. We had her rechecked with our regular vet on Thursday Dec 3rd. She died on the examining table at the vet's office. I contacted Petland and they basically told me it was negligence on my vet's part. He should have heard the pneumonia as it is usually a crackle sound in the chest. They sent me home with kennel cough information but told me she had been cleared of it. Now in retrospect, I think they were just trying to "unload" her.

I purchased a Bengal TICA regerstered kitten on 10/23/2009 from Petland USA. I have not received my TICA regeristered papers. I have spoken to the breeder and he has assured me they were sent to Petland. Petland closed on or around November 10th 2009. Petland also said the DOB for the kitten as 06/29/2009. This was not true. after speking with the breeder he assured me the dob was 05/17/2009. I need my papers for the kitty.

In February 2006 my husband and I bought a male maltipoo from Petland. We had another maltipoo at home, a girl we'd bought from a breeder the previous year. We'd had such a flawless experience with our maltipoo from the breeder that we let our hearts take over when we saw the maltipoo at Petland. We hadn't planned on buying a dog that night (we went there just as something to do) but we were told he was in great health. Once we took him to our vet, however, we were told he had problems with his knee caps and other things that might be issues in the future - but since there was nothing major at the time, we assumed "the future" wouldn't be until he was elderly.

While our maltipoo from the breeder has had zero problems (she will turn five in January 2010) - we've had to take our maltipoo from Petland to the vet on numerous occasions because he gets sick and we never knew why. Just days after he turned four years old we learned that he has stage 2 cancer. It is just a matter of time before it becomes stage 3 or 4 which means he will only have months to live at that point. Of course we don't regret buying him because he's been such a sweet joy to our family - but, as I've reflected over the past few years, it is so obvious why I hear people say don't buy from pet stores. My maltipoo from the breeder is so strong and healthy compared to my fragile maltipoo from Petland. We don't know where he came from or what kind of life he led prior to buying him when he was 3 months old. I am certain his cancer and other problems are a result. Yes, our pets die but having it happen at 4 years old and spending huge amounts of money in the meantime is not the way it has to be. Use your head - get your pet from the Humane Society or a breeder, never a pet store. I thought Petland had higher standards than others, but I've learned the hard way that I was wrong.

My family has bought dogs in the past and we had luck finding healthy ones. None being from Petland. I wanted to add that it is VERY IMPORTANT, and I will repeat myself, it is VERY IMPORTANT to do lots of research before you buy a dog. Do not ever buy puppies or dogs from puppy mills. I know it is hard to say this because they have a life like we do, but every time somebody buys a pet from these places, the puppy mills only get more money, which means more business and more dogs that are hurt and abused. STOP buying from Petland.

I believe they acquire their dogs from puppy mills which come with all sorts of diseases and nasty infections. Be careful about other pet places as well. Other pet stores may recieve dogs from puppy mills as well because they are cheap and can be sold for a lot of money. This is how they keep their stores alive. My family was considering buying a norfolk terrier at a pound on November 6, 2009. The dogs in the same kennel with it looked diseased and sickly. My mother was thinking about getting it and we decided we would rather wait a couple days. We went back and the same kennel was empty.

I asked the people in the front what happened to the dogs and apparently they had contacted parvo. All of them were put down the morning we had visited there. We looked at some other dogs and found another one. They tested the dog for lyme disease and it was in the early stages of it. They wouldn't consider helping us pay to help it and get the problem fixed.

i found out that this puppy came from a confirmed puppy mill in indiana that goes by various names, "KNEPP", deliaha, jean, abner, etc...& this puppy was bought through a broker who is known to sell sick puppies named, "levi G." PLEASE, buy from a reputable breeder instead where you can visit their home & see where your puppy was raised! do NOT BUY FROM PET STORES! i wish i knew this before, we need to put these mills out of business!

Purchased a 15 week old boxer pup on October 8, 2009 and less than 12 hours later I had to rushed the puppy to the animal hospital because the puppy had kennel cough. Today is October 20, 2009 and the puppy is still hospitalized. I have made numerous attempts to make arrangements with the store manager Jackie who insists that the new environment caused stressed on the puppy. We checked with the Vet and they assured us that it was no way possible that a puppy new environment could caused the puppy to get kennel cough and that the puppy had to be contamnated within the kennel at Petland prior to us bring the puppy home. The tragic part is that he informed Petland employees the day we bought the puppy that we noticed a runny nose and a strange cough, the employee stated that it was merely a hairball. They offered a gift certificate for our troubles and said that it was nothing more they could do.

We recently bought a Labradoodle from the Petland in Robinson Town Centre, Pittsburgh, PA. Let me first start off by saying that the management does not know a thing about customer service! This dog was $1,000 which is expensive enough, but then upon reading through the paperwork, the manager asks us if we want the dog microchiped. We said no, as we've never done that with any of our pets. She then insists that we cannot buy the dog without the microchip. We finally agree, and she tells us that it will cost us $70 to have him microchipped. I said ok, you can take that cost off of the cost of the dog, mind you we were already giving them $1,000 for the dog. The girl says no, and we were forced to pay another $70 on top of all of that.

As part of Petland's requirements, we were to take our new puppy to the vet within 7 days. We complied, as any good pet owner would, and our dog tested positive for Guardia. The vet also informed us that our new dog had been severely underfed, as well as could have only gotten the Guardia from unsanitary conditions. Petland had an obligation to tell us this before we brought home the dog, but again they failed to follow ethical business practices. Petland's policy states that if there is anything wrong with the dog, that if in writing from a vet, will be taken care of by the owner of the particular store. This is where things really got bad. I had the extreme misfortune of having to speak to the ignorant store owner who proceeded to insult me, and stated that it was my fault the dog had Guardia. Mind you we took him to the vet the day after we bought him, and he was living with our two other dogs who did not test positive for guardia (we got them tested too just to make sure).

When we got all the proper documentation over to this I can't even call him gentleman that owned the store, he stated he would not pay for our dog's medical expenses. It's horrible to think that a pet store would sell you a sick dog, and then leave you with the medical expenses, but it happens. Fortunately our dog is still alive, but requires regular medicine which is a significant cost to us. You would think especially in a down economy that businesses would do anything to get your business. Well Petland did! They sold us a sick dog! In closing I warn customers to beware. This store and its owner are criminals and do not deserve your business! Go to a shelter and rescue a dog!

We purchased a silky terrier from Petland, Lewisville, TX. on 9/26/09. Within 5 days the puppy died of PARVO. The puppy was purchased for our 7 yr old grandson. He contributed $400 of his hard earned money for this puppy. Unbelieveably, the store owner and Petland were not at all concerned. They offered a new puppy and frankly, we had no choice. Our grandson was so distraught the puppy was sick, we could never tell him the puppy passed away.

The store brought in another silkee terrier. We picked this puppy up on 10/7/09. We just took her to the vet on Wed., this puppy has a upper respiratory infection and the vet advised that the puppy could get pneumonia. I am in such disbelief that we could pay so much for this puppy and continue to get sick dogs. How can they get away with this. Are there not laws? No financial concessions, everything purchased had to be thrown away due to the Parvo infection, my house had to be thoroughly cleaned with clorox. It cost hundreds of dollars and now we are going through it again. I am stunned; our grandson loves this puppy, believing it is the same puppy he originally picked out. He says she's the toughest little puppy ever. I cannot even, nor do I want to imagine how distressed my grandson will be if this puppy dies as well. Can they get away with this? You might as well purchase a puppy for 1/4 of the price at a flea market, your likely to get a healthier dog.

recently purchased a yorkie pup 1500.00 dollars. within 24 hours had to take ntge pup to vet. was told it was hypoglicemic. two days later brought puppy to emergency and within a hour the pup was dead; petland said nthey would refund my money and imn still waiting, they keep giving me the run around. i would mnever recomend them to any one. now im told it could take weeks before they process my refund

My daughter and I went into Petland at their Janesville, WI location. We wanted to just look at puppies to see what they had. They had a Boston Terrier in their that we liked. I was very interested in her, I had them take her out so I could play with her. She was pulling on my pant leg and being a typical puppy. I decided to give it a week and think about getting her for their $800 price. A week later I went back and they were trying to pressure me into purchasing her. They showed me her vaccination records and just said that she was A.C.A. registered. Needless to say, I purchased her. I took her home. About an hour after I brought her home she was making a coughing/weezing type of noise. I called petland and they told me that it was normal because they have the smushed in face which makes it difficult for them to breath. I was like well how come none of my other bostons I have had have done this. Not to mention they told me that they have a vet( the same vet they have use take our puppy to)that goes into their store once a week to examine each and every puppy. They assured me that the puppy was healthy. They told me to make an appointment to get the puppy in to their vet, which I am sure they pay lots of money to. The vet wouldnt get the dog in until a week later.

Well, the day after I made the appointment to get her in she had green snot coming out of her nose and her cough was much worse. I called the vet again and persisted that she needed to be seen. They finally got her in and they diagnosed her with a bacterial infection that would have turned in to kennel cough if I would have waited any longer. At this point I was furious because I was lied to by Petland. I called them and told them I wanted my money back, but they refused. My puppy I purchased from them is still not very playful, she is very timid when it comes to people. She will not come to me at all no matter how much I try to bribe her with treats or whatever. She runs everytime I walk towards her. It sounds like they may have abused this poor puppy. If you know bostons then you know they are happy little dogs that love to cuddle, play, and be with their humans. There are more problems to this story that I have not mentioned but I would be on here all day typing.

I would never recommend Petland to anybody! Please people do your research when buying a puppy, it will save you lots of money and heartache if you do your research. There are hundreds of people that are buying these unhealthy animals only to be disappointed. If you want a healthy animal please just go to a REPUTABLE breeder. Petland needs to be shutdown. Petland is only in this for making money off of unhealthy puppies from puppymills.

I purchased a puppy from Petland West Desmoines, and I have had very good luck it did get kennel cough. But if you understand that kennel cough is like a child getting a cold at day care you people would stop complaining! I have purchased puppies from home breeders in the past and have had just as many problems.

Recently puchased a 10 week old puppy from the Petland in Mentor, OH location we had the puppy for 4 nights, I was going through the packet on the 3rd night and noticed that the puppy had some sort of Hernia surgery, I contacted the owner of the Petland store and was given a few options one being to return the dog and receive a full 100% refund because the sales person did not mention anything about any "surgery" done to the dog. That same night I returned the dog back to the store with the promise of a full refund the next day. The owner called me back the next day and has changed his story stating that the sales rep fully explained the surgery, what it intails and I was ok with this???? First of all, I would have NEVER purchased a dog under these circumstances, now the owner has the dog, will not give any refunds and I have contacted the corporate office, the local news station and an attorney to pursue this further...

Hi everyone, I told my story on here a year ago. After I lost my huskey from Petlands negligence. I had our local news camera crew come out here and we did a story on Petland, the cost of the puppy mill dogs, and how rude they are. I see this is still going on all over. If you get more people educated in your surrounding area they are bound to lose business. Get on the news and protest. We have had several protest at the west des moines store. Like everyone else I didn't know what puppymills were and a lot of people don't. When they find out they will not want to buy from Petland. Get out there and get educated and start a plan with some friends to help this from not happening to another family. Good Luck!

Petland's New Move. I am sure you are already aware of it, but I wanted to take the time to let you know about some recent Petland news that I discovered. Petland is launching a new chain of petstores under the name Safari Stan's Pet Center. If you look at the website it is obvious that it is the same store at Petland but under a new name. They even use the same graphics.

I feel that this is an effort on Petland's part to shed the negative connotation that is attached to its name. If a person googles Petland there are hundreds of negative articles, personal stories, and videos that pop up; which is bad for their business. By opening the same stores under a new title, Petland is preying on an unsuspecting market that has no way of knowing that Safari Stan's Pet Center is a subsidiary of Petland Inc. This new chain also promotes opening franchises. Potential franchisees are being sold this chain and not knowing about the connection to Petland and the outrage that will arise once the news hits.

My point is further proven by the fact that the only place on the Safari Stan Pet Center site is Petland or Petland Inc mention is one blurb on the About Us page. I feel as though this is an attempt for Petland Inc to dupe the public and increase their revenues. I know you all have done a great job of exposing Petland's unethical methods in the past and I thought this could use some attention. Thanks!

Recently we purchased a baby rat from petland. After the first day we had her we noticed that she was walking funny, i called petland an asked questions concerning the reason why she may be walking this way, being a new pet rat owner an the rat being young we wasnt sure if maybe it was normal for her to walk this way or if there was issues. THe next day we took the baby rat back to the store to compare her to the other babies, an sure enough she was not normal.

We talked with a young fella very nice guy named Jason, who offered to trade (Feiona) the baby rat for a differant one, which was the right thing to do, but we was allready attached to this baby, we ask him what would happen to her an he told us that she would end up being snake food! this made our daughter very emotional, an upset to where we decided to keep the baby rat we allready grew to love , an jason went ahead an gave us another rat, whome we have named Bella.

After the 3rd day of having the two rats home we noticed sore showing up behind Bellas neck, we was told that possibly it was just from her being nervous from the transfer from the old cage to the new one or possibly the two little girls were fighting, after the first week Bellas back was severly raw, an sore! I started looking on the internet on the reasons why this is happening to her an found out the the reason behind this was the baby rat was infested with a parasite called MITES!

I called petland an asked to speak to the manager an told him what was going on an he basically told me that because we had the rats for over two weeks that the issues was our fault an that there baby rats were all VET checked, an he also told me that they get there pets from walk in off the street, if this is so then there is no way they are going to have each an every one of them rats vet checked an i feel that Petland sold me baby rats infested with the parasite, an i want them to have my baby rats vet checked an treated,

i dont feel that i should be the one to have to pay for this when they are the ones at fault, Ive also tried to contact there district manager an shes not returned any of my phone calls, I am very upset with this company an will go to all means to have them put outta business some way somehow, this is wrong an petland is selling people sick an unhealthy pets

We got our 8 week old Daschound puppy 2 and a half weeks ago and from the moment we brought him home things have been bad. Do not get me wrong he is great dog but he is sick. At the store he was fine and then when we got home he was coughing and snezzing and had snot comming out of his nose. Well petland recommended me to go to this vet becuase the medicine would be free in the first 14 days of seeing them. Well the first visit they said he was fine and we took him home well we found out after that he had kennel cough.

I called the vet again and petland well petland had me bring him in for 7 days to go in this nebuliazer where he breaths in antibiotics for 20 min and the vet gave me medicine for his kennel cough that for 7 days as well. well I called the vet to see if wre needed to come in becuase he was done with his medicine and they said no do not bother.

Well recently He has had wierd things with his **** turns out he has tapeworms and he is still coughing. So I called petland about the tape worms and the lady took my name and number and said they call me back and she dosent think they paid to get the tape worms treated becuase that comes from fleas. Well my dog does not have fleas we have given him baths and I have checked him. So the guy that sold us the dog taht works for petland and was in the store for the 7 days we brought our puppy in for the nebulaizer called me back and he talked to us each time we were in there and he did not remeber me on the phone, He said he would have the lady call me tomorrow about the tape worms.

Well we took our puppy to another vet connected to petsmart and they confirmed he had tape worms and was not properly de wromed and also he still has kennel cough. I am so upset we are having so many problomes and have not even had our puppy for a month. Do not ever get a puppy from pet land I feel so bad for those puppies there all sick. You will ahve lots of money in vet bills as well. All the vets we went to after we said we got him from petland shok there head and said yeah a lot of our sick dogs come from there. Also the vet they recommend all the owner that go in there got there dogs from petland and there all sick.

On 8-23-09 I purchased a pomeranian puppy from Pet Land in Hoffman Etstes, IL. The puppy displayed occasional unstable, wobbly stance but other wise appeared normal for the first two days. On day 3 the puppy began having diarrhea. On day 4 the puppy began vomitting nearly every hour. She was taken to the vet the next morning and diagnosed with Parvovirus and Giardia. Other ailments are unknown at this time. The puppy is currently fighting for her life at Animal Emergency of McHenry County(AEMC).

I spoke with Pet Land the day my puppy was taken in at AEMC and told the manager was not in. I called the following day and spoke to the manager, Josh C. When I told him the puppy they sold me was diagnosed with Parvo, his attitude was at the least lacking concern. He immediately offered to pay the medical bills up to the purchase price of the puppy, $1299.99. This seemed strange to me, the feeling of being given immediate forfeit of cash to go away. I began investigating on line and discovered countless complaints against various Pet Lands across the nation as well as complaints against the distributor, Hunte. Upon checking my paperwork, Hunte is listed as the distributor of the puppy I had received.

It should be noted that while I was in that same Pet Land, I witnessed at least one other dog with severe diarrhea. I told one of the staff, Sara B., that she "should check on the westie, he just had major diarrhea!" It is my belief now that the west highland terrier is another dog that is currently infected with Parvovirus, and if he is still alive, he still for sale in that store.

Pet Land knowingly purchased this puppy through a distributor know to have countless complaints about sick animals. Furthermore, they failed to provide adequate medical care, failed to administer proper and timely vaccinations, failed to provide any warnings or instructions on preventative measures against Parvovirus.

we went thru this and notified the pet store of our situation we made 2 vet visits before the vet said he wanted to put him in the vet hospital when we told Kelsey of Petland she asked us to come by the shop. there she said she would buy back our puppy for what we paid and cover all costs to date occured with vet

she said future the out come hopefully positive with the puppies hospital stay we could if we wanted purchase him back or another right now if we desired or forget a puppy for now. we elected to follow the puppy thru his illness and see how things went he was in Hospital 4 weeks and then the store kept him an additional 2 weeks before they would let us purchase him back. This cost us not one dime and we could have choosen another puppy but in the interum petland had refunded our purchase price.

He just came from his 1 yr check with the vet last week doing great and now at we hope his full weight 12 lbs. We have been very pleased with the experience with both petland and their vet as former breeders and show people of this breed we have had some experiences less fortunate, and becuse of our experiences with Max and his vet we have recommended both Petland and the East Orlando Animal Hospital - Doctor. Glenn and Staff to friends and family seeking a pet.

i purchased a 72 gallon bow fish tank,with the stand the lights the filter and gravel.the tank came with a two year warantee,against any defects. the tank was purchased in april of 2008. we were sitting in the den,where the tank is set up, and we heard a cracking sound coming from the tank. the whole top tank support had broken away from the tank, leaving the tank without a support.

I contacted the store, and got the run around, they told me I had to contack the manaufauture about this. In the meantime, i had to purchase another tank immediately, for fear of the broken tank giving way. The store has no intentions of refunding my money that i spent on the new tank.

i spent $238.96,

and purchased at another one of pet discount stores.

We purchased a puppy from Petland and he died 1 month later. The store said that we had to prove that the dog was sick and to take him to a lab which cost $300.00. Now we have spent $2,300.00 and all we have to show for it is an empty dog bed and cage. Someone needs to put this to a stop now. People are losing their money and pets. The vet and the store are in it together.

we bought a chiwawa puppy from petland over a year ago and we were told the puppy was in great health & blah blah & they were gonna give us a deal! We endedup spending $1380 on this dog & we took her to the vet they told us to & about a week later we found a small bald spot on her we asked thire vet about it he looked at it & said to put some neasporen on it well we did but it kept getting bigger so we took her to our local vet he said it was depestic puppy mange but we caught it in time she had to be dipped every week it was $30 a dip for like 6 weeks she is better now & we told petland & the vet they acted stupid like they couldn't believ it like they were shocked! but I check in and found out from our puppys papers that she came from a puppy brocker that buys there puppys from puppy mills then I found out she was bought from a minasotda amish puppy mill for around $250 they get alot of there puppys from there! Petland says they get there puppys from top privet breeders but they realy get them from amish puppy mills!

This place is a complete and total cesspool. Let's begin with the horrendous smell that accosts you the moment you walk in the door. It resembled a mixture of excrement and B.O., and it basically smelled like what I eventually found in the back: uncleaned dog, cat, rodent and bird cages, if you could call them cages. Prison cells would be a more accurate description. They have these open-top plexiglass cages that are stuffed FULL of rabbits, hamsters, rats, mice, etc. I'm talking about a 2'x 2' spaces back to back with 25 or 30 small rodents or atleast 10 large size rabbits basically piled on top of each other for lack of room. There are no hand sanitizer stations.

There were several children of vaiours ages UNSUPERVISED going from cage to cage and picking up the animals since they actually encourage you to do this. There were also several large birds - a cockatoo and a green parrot if memory serves right - which were also in open cages. I know for a fact that either of these birds could snap a finger off. There was an African Grey - the smartest of all birds - in an enclosed cage in which it had to actually slump down to fit into standing up. I thought that was bad. I wasn't prepared for worse. I turn to my right and there is a whole wall of these cage boxes - enclosed - with plexiglass windows.

These spaces are the same size as the rodent and rabbit boxes however since they are stacked on top of each other the space from the ceiling to the floor was no more than 24". Under blaringly bright lights was one of the saddest sights I have ever had the misfortune to lay my eyes on. Puppies and kittens. Some small, some almost too large to stand up or turn around. Some two to a cage with NO blankets, NO toys, NO water dishes and NO food. Wire mesh seperated their cage bottom from the floor. About 2 inches or so above the actual cage bottom (most of which were soiled with urine and feces)is where the wire mesh sat. These babies, these poor little souls were on display like a Blimpie sandwich at a 7-11 convenient store. (You know the ones - they sit there under the heating lamps?)

Every cage I passed was the same thing: sad eyes, a defeated demeanor and a lethargy. It was absolutely disgusting and heartbreaking all at once. How a national pet store chain or its employees for that matter could continue to be in business is a wonder in itself. I personally plan on posting as many complaints on this place as the internet allows. I will also be contacting my local humane society to discuss this matter with them as well.

I only have one thing to say to anyone who is an employee at Petland or has any stake in the company at all: You are a base-level and soul-less human being. God didn't put animals on this earth to be neglected and sold from vending machines like chocolate bars. Shame on you and shame on Petland! If any of you who are reading this have a conscience you will steer clear of this puppy/kitty mill enabler and buy your pets and products from a reputable source who actually care about the animals they are peddling.

23 July I purchased a german shepherd puppy for 1300 dollars along with the food, medicine and vitamins they require you to get at purchase time. Myself and my girlfriend brought him home and the next evening on the 24th while taking him for a walk he started choking. Our puppy soon lost consciousness and 10 minutes later he passed away. I from the beginning told Petland I didnt want another puppy and wanted my money refunded and Rob said it would have to go through the 10 day claims process. The puppy had some kind of viral pnemonia when it was given to us and it had it for some time. I recieved a letter via email from PETLAND stating they would give us another puppy and not refund our money now. The next step is legal action I guess.

I was inform by the person who finally came to the phone the employees name was Nathaniel.

My Daughter Found a dog we wanted and I asked the mananger to hold the dog for me so that I could pick it up the next business day. They guaranteed me that it would not be sold and was being held for me. After driving 100 miles to the store, when I asked for the dog to buy her I was told by the worker that it had been sold the very same day I was guaranteed it would be held for me.

I recently bought a 13-week old Boston Terrier. I should have done my homework before purchasing a puppy from a pet store but now I know. We went to a Petland store to look at puppies. After speaking with the sales manager, we decided to get Georgia (the Boston terrier). The manager said she came from a reputable breeder and that all their puppies were in great health! She lied. We brought Georgia home and three days later, she was diagnosed with Stenotic Nares, basically a congenital problem with her nose and throat. The vet said it needed to be operated on.

So I called Petland and told them what was wrong and asked them what I needed to do for them to honor my warranty and pay for her surgery. To make a long story short, no one has called me back. I will never ever go back to Petland. Not only is Petland a joke, but they said I had to see their vet. If you ask me, I think the vet and Petland is in on this scam together. Good luck. Hope this helps!

They have a bird there who looks very, very sick and anyone can tell it is suffering. It is a big green bird and something is wrong with his neck and he cries all the time. Can someone please go and look?

On July 10, 2009, I was driving down Preston Rd. in Dallas, TX near a Petland store and on the street corner, I saw a man holding a Petland sign - advertising for the store. He was in a full dog costume, covered head to toe. It is July. In Dallas, the temperature this day is 104, heat index is 110. I am not exaggerating, Dallas summers are cruel. I called the store to complain as I saw this as very wrong. The man I spoke with proceeded to tell me that I was the "4th or 5th" to call and complain, and that the man in the costume was "literally a bum" who had come in asking for a job, so they offered him the dog costume deal.

Apparently, he comes in every 15 minutes for a break. I do not care if the man begged for the job, it is too hot. He could get heat stroke and/or die. Was there no "dirty job" they could have given the man? It is a pet store, after all. If the excuse is not wanting him around customers, I don't buy it since he supposedly comes in every 15 minutes anyway (where I would assume he takes off at least part of the costume) and he wouldn't have to be around the customers to be doing a job inside where there is A/C. The whole incident was cruel and in my opinion, they took advantage of a poor man desperate for money. I hope the homeless man is okay (time will tell if I see more costumed people advertising) and that the people in charge at this Petland store will gain better judgement and realize how very wrong they were to have allowed this to happen.

I worked for an animal hospital that had a vet that would go and treat their animals, so I know how truly bad it is and I'm beyond disgusted of the store and the vet! How dare he go there and know ** well how bad it is? He should've done something and saved those poor animals! What kind of vet is he? Well I know, but this is about Petland. Petland in Boca Park went bankrupt and the shady owner turned all the business and whatever to someone else so he could get himself out of debt and reopen! Why would you reopen that excuse of a pet store? I knew people that worked there and told me prices of the puppies and I wanted to cry! Petland doesn't care about their animals and never will! They try to find the cheapest puppies from those God forsaken puppy mills then turn around and sell it for thousands, knowing good and well that poor puppy is very sick! What the hell is wrong with them?

Do not buy anything from Petland! Nothing! Do not support a place that is abusing poor little puppies and kittens! Petland all over the US need to be put out of business! When that horrible place reopened, we saw three puppies with Parvo! Parvo! In the first week, they were back open. That's another reason why they shut down! They had all kinds of rampant disease running around in there and they're not even open for a week and puppies are sick already!

We all need to unite and take down Petland! They're animal abusers and if you're reading this, then you're an animal lover, so stand up for our beloved four-legged friends and fight for them! Those poor puppies need us to have a better life and to be saved from the horrible hands of Petland employees. Once Petland is done with them onto the Puppy Mills. One day, all of the animals in the US will be free of disease and live a long happy, healthy life. Shame on Petland! And how dare you!

I bought an English bulldog puppy from Petland a year ago. When we got her home, she started getting sick, throwing up and coughing. So we took her to Kutter Vet in Andover, KS. They said that it was kennel cough and it's normal for dogs like that. I had to drive out there for 5 days straight putting $20 or more in my gas tank each time I drove out there for her treatments! We also have a 6 year old bulldog that she gave the kennel cough to and Petland would not do anything about it. Then when she was about 6 or 7 months, we started seeing little spots of hair falling out.

We called Petland and they wanted us to drive all the way out to their vet again. So I just took her to our vet and she had genetic mange. My vet faxed everything over proving that she had that and they still didn't do anything about it. That cost me $35 a week for the treatments for 2 months! We paid almost $4,000.00 for her. All I can say is that I will never go back there. To the people that are thinking about going there, don't go. Go to a local humane society and adopt there or go to a breeder.

My dog has been sick from the moment we bought him. He had kennel cough and bronchitis but Tim ** refused to pay for the medication even though it was stated in the warranty. He said we could not prove our dog came home with it (it was 2 days after we bought him). My dog also had severe allergies to everything, food, environment, collars etc. He has chronic ear infections and is too large for his breed. Our dog loses his hair, scratches his face and body until he bleeds, refuses to eat for days and when he does eat, he gets violently ill. The medication he is on costs $98 a month and his food is $45 every three weeks. These items only take away 1/10th of the symptoms he has. We are giving him 30 more days to get better or we will have no choice but to put him to sleep.

My family and I went in there looking for a puppy for our family. We found a cute little cocker spaniel. We played with her in the little room and talked to the sales person about questions we had and health concerns. Nothing was brought up. So we left to think it over and also discuss the high asking price. We decided to go head and get her. They said she had a three-year health warranty, etc. I should have known if it sound too good to be true, it is. My husband was in there for one hour and 30 minutes filling out the papers, etc. At the end, the last page, the woman disclosed that she has had surgery to remove an umbilical hernia and she has had patella luxation but not to worry it's something puppies have and they will grow out of it. So we brought her home and bonded with her and the next day, I took her to our vet. Surprise, the patella luxation was not going to go away. Most likely, she was going to need surgery and each leg was $1200-$1500.

I called the warranty department four times and no response. I called the store and they said they informed us. etc. We ended up returning our puppy to them and then they wouldn't even give us all the money that we paid for her back. They kept 30% of what we gave them. I can assure you if they were honest and up front and said she will need surgery and it can be between $1200-$1500, I would not have bought the dog and put my family through an experience like that.

On our third visit to Petland Novi last 6/01/09, we purchased a female Shorkie (Shih Tzu/Yorkie) from Petland Novi, Michigan. During our consult, we asked specifically whether Petland gets its puppies from puppy mills. They assured us that they do not. They only use those approved and visited by Petland Corp staff breeders and brokers. Bella's State of Michigan Health certificate shows she was treated from 5/18-5/29 with antibiotics and nebulizer treatments for an upper respiratory infection. This was only mentioned as we signed the final paperwork to purchase and was minimized as normal.

On 6/04/09, she (now named Bella) stopped eating, became lethargic and got diarrhea. We took her to the Petland affiliate vet where we were told she had Giardia and hypoglycemia. We were told that the vet office was closing and it was recommended that we transfer her to the emergency center for an IV, medication and supervision to assure that she made it through the night. We did so. 6/5/09, we transferred Bella back to the affiliate vet. She remained there on and IV until 6/6/09. On 6/6/09, Bella was still refusing to eat. We discussed transferring her back to the emergency center for continued care or to bring her home, hoping that she may begin to eat. We understood we would need to take her to emergency if she did not improve.

On 6/6/09, we met with Randy H., the owner of Petland Novi. He agreed to pay for of the emergency bill in addition to the warranty covered affiliate care. We expressed concern over Bella's breeder and were given her contact information. The phone number was incorrect, but we found the correct information online. Bella improved. She returned to the vet on 6/8/02 for a re-check and we were told that while she had lost weight, she was responding to treatment. On 6/9/02, Bella started coughing and sneezing. We returned to the affiliate vet and she was diagnosed with another upper respiratory infection. She is currently being treated with antibiotics. On 6/13/09, there's a follow up visit and stool sample was taken. 6/15/09, we were contacted by the vet and informed that Bella's stool tested positive for Coccidia. We began treatment for Coccidia 6/15/09.

On contacting the breeder we discovered:

1) The breeder admitted to having 50-plus adult dogs and additional puppies and that only herself and her 2 under-aged sons provide the animal care.

2) When we requested a photo of the dame and sire to confirm health and breed, she refused.

3) When we told her about Bella's Giardia, she recommended Tums and said: "I don't care what the vet says, you can give a dog anything you can give a human." This brought her competency and basic animal welfare knowledge base into question.

4) The breeder became defensive and said she would not pay for any care for Bella (we had not asked her to). She had sold the puppy to the broker and was no longer responsible.

We believe Bella and our family are Petland's perpetuated puppy mill victims. Tears, fear and trauma have been suffered by all involved. Instead of a happy process of family acclimation to a new pet, countless hours have been spent caring for a very sick pup, force feeding medicating, researching breeder/ broker information, driving back and forth to the affiliate vet and in fear for her life. Our training has been interrupted by the illnesses and has possibly been permanently affected.

Thus far the financial costs have been: $797 (purchase price), puppy welcome kit for $149, microchip activation for $69; miscellaneous supplies for care amounting to $300.00, emergency vet care on 6/4 for $357.00 ($178 paid by Petland Novi); Petland affiliate vet care on 6/5, $414.42 (warranty); 6/6, $844.25 (warranty); 6/8 and 6/9, $70.45 (warranty). Thus, total as of 6/10/02 is $3001.12. While we appreciate Petland's paying for the vet bills, thus far, this does not rectify our situation nor does it protect other puppies and other families from experiencing the same trauma that we have. The breeder information we have now does not line up with what we were told by Petland staff while considering our purchase.

Petland's policy of any outside vet examining a puppy voiding the warranty has only caused more frustration and concern. We have had a relationship with our local vet for 9 years and greatly trust their care. In order to accommodate the warranty, we have driven back and forth the 40 minutes to the affiliate vet 10 times (5 trips times two directions) in the first ten days. The ability to utilize our own vet would have greatly diminished the stress and expense of this crisis.

In accordance with our warranty, we have not had Bella examined by our preferred vet; however, we did consult them by phone. After describing the issues, they confirmed that while common in pet store pets, the issues and severity that we have faced with Bella are not normal in a healthy breeding situation. They also confirmed that the care that Bella has received from Vet Select (affiliate vet) has been standard protocol. This confirmation allowed us to continue Bella's care under the warranty via the Affiliate vet. In addition to the above expenses, we have purchased VPI pet insurance to assure our ability to pay for any future problems that may arise for Bella and to be able to have her treated by our own vet. This is an additional cost of $44.00 per month (indefinitely) for my family. The Petland motto, "Petland Pets make life better," has most certainly been misleading. In our case, Petland pets have made our life, stressful, frightening and traumatic.

I bought my three-month old border collie Charlie from Petland on 11/28/2008. My husband and I were reassured that their puppies only come from reputable breeders and are in good health. Charlie could never gain any weight on him or grow taller. I took him to the vet every week just to keep track of any weight fluctuation—nothing for four months. Our vet reminded us that border collies are naturally slender breeds and to be patient with him. She suggested to feed him liver and rice. She added vitamins to his diet and eliminated the possibility of worms. After those changes in his diet, he gained only two pounds. At this point, Charlie was about six months old and only twelve pounds. The average border collie at six months was almost full grown and thirty pounds. We spent hundreds of dollars running blood tests on Charlie to try to find out what was holding him back.

When Charlie was just eight months old, he died. His body was defeated by malnutrition and dehydration even after all of the food, water, and love his little body could ever desire. The only answer we were given was that he was born with a congenital liver disease. However, we could not afford to pay for an autopsy. My husband and I are devastated for our loss and feel we are left with no real answers or closure. I am fighting and investigating Petland for Charlie. His life was cut very short and there is no excuse for it. We do not want a lawsuit, just to put Petland out of business. If there is any way we can help, please contact me directly. I have retained all of Charlie's paperwork from when we purchased him to every visit to the vet and his pictures and video footage of his frail body.

Animals (dogs, cats, birds, reptiles, etc.) were ill, undernourished, sick, dirty, and unattended in cramped conditions with full urine trays. The smell was horrendous! Please investigate immediately!

I bought a English Bulldog form this store. From the first day, the dog would throw up eight times daily. I took the puppy to the Petland vet. They gave us some medicine and said it was normal for the breed. They said that if it keeps happening to bring her back. The puppy still has the problem of throwing up and now has a skin condition a form of Mange. The vet said the puppy would have to under go four sessions of 8-hour each chemical dip and drip dry to fix the skin problem and she would have to be spaded because this is aretary. She also has a rash on her mouth and a deformed ceper. This was also aretary. We called Petland in Fairfield, Ohio but haven't got a return call. We paid $3,550 for her. Her papers say she has seven champions in her bloodline. She is only six months old. We have another dog that is a English Bulldog as well. We were going to breed them.

12 days ago, I bought a 12 week old Cavalier King Charles, cute as a button. I spent $1,100 for this puppy, I did not know about the horrific reputation of Petland. I did not know the Cavalier breed. I stated she was way too expensive and Megan said to apply for a Petland credit card and make payments. Simple, I thought.

I was not happy to find her initial exam and 'free" spay meant I had to use the Petland recommended vet, far from my home. If I was to encounter any health issues, the warranty states, such diagnosis must be backed up by this veterinarian. I took her for her visit and she has luxating patellas Giardia and had hernia repair at 5 weeks. She also has some type of seizures that happen while she is sitting and her head trembles and she falls to one side. My vet, whom I took her to for an unbiased evaluation says I need to get these episodes on video so a diagnosis can be looked into. She may have epilepsy.

I just had 2 dogs two weeks apart put down because my beloved rescue dogs Annie, age 14, her hind legs gave out. Nick, age 11 had stage 3 mast cell cancer. I am still grieving their loss. The guilt is tremendous. And now, I will have health issues with this puppy who I had such high hopes for. It is devastating to read about Petland horror stories which sadden me beyond belief, and I am physically sick that I kept them in business one more day.

heltersAfter doing extensive research as to breeds that would be good with my 3 special needs children we decided to settle on a St. Bernard. We wanted a male as we have never had female dogs and already have 2 males (shelter dogs) that are older. There were no local breeders and with my work schedule I could not travel far to a non-local breeder. We searched rescues, local and non-local shelters. I called 10 Petlands...the one in Wheaton said they had a male St. Bernard/Sheltie mix. I asked Chad about Shelties not knowing much about them. He sold me a line of crap that they are awesome dogs too. I asked about the price and he sold me another line of crap that the $1595 price tag would be negotiable if we were prepared to take him home today.

My husband and I make the 1+ hour trek to the store....of course we fell in love with him and figured this way he would not be a big as a St. Bernard. When I inquired to Chad about the "negotiable" price he initially said no, but when my jaw dropped he said that he would go in back to see what he could do......while playing with him all the employees were asking if we were taking him home as if they were trying to get rid of him. Chad came back and said that if we purchase the large puppy pack they would take $100 off.....we talked and decided that taking from my husband's retirement would be worth it, as our dogs are getting older and our kids are so special this may help our son who is autistic. We told Chad we would take him....he then took him to the back for what we don't really know.

As he was picking out supplies for us (of course not included in the puppy package) I looked on one of their ads to see the price of the puppy package was $199.99. He was telling us about hypoglycemia and how important it is to give the puppy these supplements included in the package......I am a nurse and my husband is diabetic and he only gets hypoglycemic when he does not eat, so I am thinking the puppy will only get this if he doesn't eat...I should have seen the red flag here, but obviously was so excited thinking about the kids and how excited they would be when we got home with him. In the meantime Derek was congratulating us on our purchase....I told him we had to get going because we had to drive the hour plus back to Woodstock to get our son from school by 3:15pm.....while everyone was taking their time, I kept looking into the spot where our puppy was and it was empty...i just couldn't imagine what they were doing with him....I was a little nervous when the total was over $2100, but figured it would be worth it to see the puppy grow up with our kids.

When our credit card would not be accepted (I called the back before going in, so the money was there, Derek reassured me that it will go through one way or another.....we called the bank and got this taken care of). By this time it is getting late for us to pick our son up in time, so they just flew by the paperwork, had me initial certain places and then sign.....I asked if the free vet could be transferred to our local vet and was told "NO". I looked at the vet record and it looked complete to me but I did not know what to look for either. They announced to everyone in the store our purchase, congratulated us and off we went. The looks on our kids faces was just precious when they saw him and of course were fighting over him already!!!!

We called the Petland vet in Glen Ellyn and the only time that they had we could make was Saturday at 10am.....I was a little nervous in the fact that this was past the 48 hour return policy, but what could we do??? After dinner while unpacking all of our things from our purchase I discovered we never received the puppy booster that they claimed was soooo critical he have. I called the store and Mark said that I could come to get some...it was 7:30 at night and not possible.....he said I could go to the local Petland store in Crystal Lake to exchange it...all I need to do is have my paperwork ready and have the Crystal Lake store call them. So I drive to the store 20 minutes away only find the store manager Cindy state they don't even carry this product. She was very nice and went to the back to call the Wheaton store....she came back and said that I could purchase their version and next time I was in Wheaton show my receipt and get reimbursed....I told her at this point I wasn't worried about that but just wanted to do the right thing for our dog.

Friday night while holding the puppy the kids named "Ziggy" he started sneezing and coughing and panting..I gave him some water, took him outside and put him in his crate for the night....He has only had 2 accidents in the house since we got him, so I was optimistic about how this might not be too difficult to do...the kids love him, the other dogs are OK with him...we did watch the DVD and register his microchip. Saturday morning I drive the 1+ hour to the Petland vet....I was shocked to see what could have been his identical twin there also...this pup's owner asked if ours was St. Bernard/Sheltie mix...I said yes...she had her hands full with 2 little kids and this puppy so I did not have anymore conversation with her.

Ziggy was brought back to be examined by the vet....she said he had kennel cough and bilateral luxating knees...while not severe it can cause problems and needs to be watched....I was greatly disappointed at this news. As we are checking out the vet comes out to tell us he also has an intestinal parasite called coccidia and needs a different antibiotic for that. OK so this is covered by the free vet exam. I was asked to schedule the next visit for more vaccines and was shocked to find out that all of his vaccines, tests, exams, meds, labwork, etc. has to be done at this vet in order to get the free neutering at 6 mos. Not only that but he needs the heartworm, flea, and tick treatment to be purchased for a year up front for the free neutering. But now he cannot take the heartworm pill until the kennel cough and parasite infection clears up. Now I am getting paranoid to think we have a sick puppy that I have to drive an hour plus almost weekly one way to have treated.....I really wish this was explained to me!!!!

So I get home with Ziggy to notify Petland of the vet findings and notice my red labrador is sneezing and coughing.....In looking over all the paperwork received, I see that the vet saw Ziggy on 5/20/09 and never checked the knees for the luxating patella, and checked negative for kennel cough and parasites....what is interesting is the fact that Chad told us that Ziggy arrived at Petland on 5/21/09. Was he at the vet being treated???? I called Petland and asked for the manager....after being placed on hold for several minutes a guy named Matt talks to me. I told him what was going on with his knees and he said that they don't usually do surgery on them until 1 year or later.....well this would mean that they only have to pay 50% of the costs for treatment. I told him that was a crock and he puts me on hold for Derek....Matt comes back after another long hold to say that Mark the kennel manager will call me back....he will be in in 15 minutes and call me in 2 hours...I bet this is the same Mark that gave me a line of crap about the Crystal Lake store snafu. Well it is now 8pm and I called at about 3pm...I wonder what time zone the store is in because it has been 5 hours. In the meantime, tears are flowing and will not stop reading all the complaints about Petland shops....I am freaking out about having spent our retirement money and having no legal recourse on this.....I guess more will be revealed

I walked into Petland to look for a small hamster to ad to my family. As I waked along the rows of cramped cages I came across the backroom store clerk holding down a maltese type dog. I glanced at him, he noticed me watching and seemed to let up on te dog a bit. I thought that strange, his grip seemed unfriendly to the dog to I walked passed him and stood out of his direct view. (I could see into the cage, I could see his hands and the backroom a bit.)As soon as I was passed (he seemed to think I was no longer watching)he grabbed the dog and threw it up against the wall. I immediately comfronted him through the plexiglass but he acted all innocent. NO ONE should be treating an animal like that EVER! Especially, if you work with animals in a pet store. Oh wait, no human who cares about animals would be able to stand to work in such an animal prison. I went to their website and saw that they promote the idea that as a sales person you can make 50,000 or more as a salesclerk. I'm just sick.

they were told to never mention it to any one espec. anyoe at the store. I understand they have a policy to always be able to brig them back to the store instead of the over crowded human societies, which i applaud, but to sell them for original price... making 2-3 times on one pup. i love my baby and don't regret getting her, but it's just not fair to ppl who really can't afford a pup, and maybe could afford a pup brought back for a little more money. i see a lot of pups that are in those cages for months and months!

I bought a Weimaraner puppy in February of 2007 at the Petland at the Greene crossing in Dayton, Ohio for just over $1,300. I had the puppy home for 2 and 1/2 weeks, and began to notice (on a Friday) that he had began limping, favoring his front paws. The condition got worse as the weekend went on, and by Sunday he couldn't even get out of his crate and walk around. Because it was a Sunday and my vet's office was closed, I immediately took him to the Dayton Emergency Veterinary Care Center, where I spent over $800 to find the puppy had a temperature of 104 and they didnt know what the problem was. The puppy spent the night at the Emergency Room and then on Monday, I went to see my regular vet (which Petland required me to go to but is VERY good).

They recommended that I take Tressel, the puppy, to the Cincinnati area emergency care facility (also very good). The dog was there for a full week and underwent a variety of tests, which added an additional $3,385 to my debt. I was now faced with a decision to undergo more surgery and tests or put the 3 month old puppy to sleep. I decided to go on with the surgery and the test because I couldnt bear not giving him a chance. Tressel ended up receiving a feeding tube x-rays and antibiotics.

I was willing to do anything to make him better. Unfortunately, after a week, there was nothing else that could be done for the puppy and I had to have him put to sleep. At this point I had only had the dog for a little more than a month and had spent a total of $5,000.00 in hospital bills. This does not included all the days I had to take off work to take care of him and the cost of medicine that he was on at home, and the devastation of putting a helpless puppy to sleep.

I contacted Petland right away, and the staff at the Greene crossing was as helpful as they could be--let me say--this is in no way a negative comment against the staff or store manager at the Greene crossing location--they have all been as polite and caring as they can be. However, I was informed that the only restitution they could make would be to reimburse me for the $1300 and some odd dollars that I spent for Tressel and nothing else. I had always been leery about buying from a pet store, but when the manager Steve told us that the advantage was that with their "guarantee" that if anything health wise happened to the puppy it would be covered by Petland. I had already fallen in love with the pup, and this was enough to get me to buy him. While I still think that most of the staff at the Greene crossing Petland location was very good, I am very disgusted with the Petland corporate offices at their practice not honoring what was stated to me before I paid for the puppy. . I will never purchase a dog at Petland, and I have told everyone I know about the situation I was in.

A day or two had passed and there was no sign of improvement. I honestly thought he was going to die. I took him to my own vet not the one Petland recommended and Thank God I did, because he had kennel cough and he was extremely dehydrated. My vet kept him overnight and nursed him back to health. He was given antibiotics and needed a lot of rest but in the long run he pulled through. My vet informed me about puppies from Petland and that they come from puppy mills. I was never aware of puppy mills until I got Otis but when I returned home from the vet I researched the topic on the Internet and "My God, people are cruel."

Otis is now 1 year old and as happy as ever but only because I used common sense and took him to my own vet and not Petlands vet. Petland also said that he was a purebred Boston Terrier and that his papers would arrive in the mail soon after I purchased him. I waited and waited, I even called the Petland store and the sales clerk said I had to speak to the Manager regarding purebred papers.

He never called me back and I was never able to reach him. It's kind of funny because Otis does not look like a purebred Boston Terrier instead he resembles a mix between a Boxer and a Boston Terrier. He has long legs and he does not have muscular stature of a purebred Boston Terrier. His black and white coloring is the only thing that resembles a Boston Terrier. He is a cutely though:)

My friend and our kids and I went to petland to buy food for my pet rat my friend took my kids and hers over to look at the snakes and fish while I got what I needed I always in any pet store have to stop and look at the bunnies and guinea pigs and so forth I heard a squealing sound and looked over and saw a little boy holding a poor little kit (baby ferret) and swinging it by the tail....Now let me ask you does petland hire people who care for animals NO THEY DO NOT a worker who stood a foot away from me looked on while the boy was doing this and at round my guess of ten years old I would hope his parents had taught him not to abuse animals like that...

So I had to be the "bad" person and step up and say hey thats not nice please put it down....he threw the little kit in there on top of the others and walked away saying bad words about me I had to giggle inwards too I picked the ferret up and the poor thing was shaking to death and was nipping me cause he was scared I pet him and settled him down and decided to buy him because of what I saw him go through my friend Tina decided he was cute and her kids seeing that my kids was getting a ferret decided they wanted one too so petland made ALOT OF MONEY off us that day I know I paid well over $600 and she paid I'm sure close to the same for everything she bought as well I took my ferret to the vet a few days later and got its immunzations and the vet discovered he had a broken tail and even now several months later he still nips when anyone touches it by accident and if infection ever starts to set in he may have to have it amputated cause it isn't healing corectly as sad as that is it gets sadder....

My friend takes her ferret to the vet 4 days after she bought it cause it was acting strange and discovered it had a severe cold that could not be treated it was too late by the next morning her ferret had died she took it back to the store and heres the real kicker she bought the MARSHALLS food they told us it had to have or the warranty was gone if it wasn't kept on it well I wonder if they give the ferrets something cheap while they have them in the cage cause they came back after tests on it and said WE CAN'T WARRANTY YOUR FERRET BECAUSE IT WAS TAKEN OFF MARSHALLS FOOD....Well as for the warranty they know they got the innocent buyers before they walk out the door with the ferret because any ferret owner knows that they like treats and fruit and a VARIETY OF FOODS not the same all the time so your pretty much screwed....

I have sat and thought alot about petland and have kept away from there since that horrible day but I wonder if maybe the reason so many of their animals are sick or injured when bought from there if it isn't in a lot of ways to the fact they are similar to a petting zoo? No need to buy just walk in play with it abuse it do whatever cause unlike a petting zoo THE EMPLOYEES DON'T CARE ABOUT THE ANIMALS....

An FYI to anyone who may come across this ferrets can catch colds from humans if they are handled by someone sick they can easily get sick thus being the reason my friends ferret probably died so if your smart GO SOMEWHERE THAT EMPLOYEES ONLY HANDLE THEM AND PLAY WITH THEM and where only potential buyers are allowed to come in contact with them so they will have a better chance of being healthy when you buy them I was lucky my ferret had not caught the cold and he still lives with only a broken tail bone unlike my friends ferret mine is still alive for my family to love my friend lost her ferret and had all the stuff for it I suggested trying Pet WWarehouse where I bought my sugar glider and she got a ferret there she told them story of what happened and they actually sold her one CHEAPER than petland would have if she had bought another one there thats sad that another store took sympathy because of a major chain stores stupidity and her new ferret it is still healthy and she has had for 6 months now without any issues so double think before you jump in and buy a pet ANYONE can play with because it may be UNHEALTHY....Petland needs to make sure people are interested and not there for a free day of playing with all the animals before people handles them so that way the people who end up buying them don't end up broken hearted in the end!!!!

we are hoping we do not have to go there becase at such a young age they will shorten his life. At age 3 RJ has developed a cataract in one of his eyes and has had his knee come out of socket and may need surgery at some point to fix both problems. RJ has cost us alot of money and will contiune to do so. RJ is a lhasaPoo you would think because of his mix he would not have been inbreed but all his problems prove otherwise. I do not think it is fair for a company to get rich at the expense of these little puppies.

I have been purchasing food from them for years. The people there are great, but I think they just are not being told about this problem. I had one of my Boxers pass away last year and I a convinced it is due to this food now. My other will not eat another bite of this crap.

My one that passed away was health and then when this started to come out 1st about 18mos ago and the hush was on IMHO. She developed a tumor and in 2-3 months was gone. This is CRIMINAL and the people behind this should have to be put down like I had to do to my baby. A IV drip would be the nice way to handle these criminals.

Only difference is I would not be crying as they passed away.

Look into this company and there should be a good lawyer who will start a class action suit against them. I don't want a penny since money can not replace Xena so jail, suicide or death penalty would be fine with me.
Thank you,

A Concerned American and Pet Lover!!!

Overall I was very happy with my decision to purchase a puppy from Petland Wesley Chapel. The puppy is very happy and healthy. She is a great addition to our family. the sales staff are very helpful and knowledgable when helping me prepare to bring my new puppy home. I wont buy a puppy from any other petshop but the Petland in Wesley chapel

I bought a chihuahua from Petland for almot $2000.00 dollars I thought that was kinda of a high price for such a small dog but my wife and two kids wanted her so badly and I must admit i was a little excited myself. I had just returned from the war in Iraq and had a little money saved and i wanted to make my family happy with a new puppy and a companion for my other full blooded chihuahua (that i got for free). I was still unsure about buying her because i had never paid for a dog ... more less gave up $2000.00 for one.

The deciding factor for me was the sales pitch I was convinced by two seperate petland employees that their pets were the most healthy and came from the best breaders and that they take every step to ensure the animals quality and health. Well i bought that line and a month and half later all my dogs hair started faling out, after taking her to the vet i learned she had mange wich there is no cure for and can only be transmitted from mother to puppy. So the breader of my puppy or whoever petland gets their animals from clearly knew that she had this disease, as did my dogs mother, and her mother and the mother before her etc. etc. etc.. If you have ever seen a dog with mange trust me you will notice. Now can someone tell me how not one person new she had mange or that her mother had it.. i mean these are all experts and professionals .... rip off, con-artist liars is more like it. Thank you petland for the $2000.00 dollar lesson in ignorance and mis-trust i will be letting all those that i talk with know they should not purchase so much as a dog collar from you. yours truly, Angry Iraq veteran.

I spent 2000.00 on a dog that i has mange. I am the only one working in my family of four so you can imagine how much $2000.00 means. On top of that every month I have to take her to the vet to get dipped and get her medication this runs a little over a hundred dollars a month and i will have to do this for the rest of her life.

I brought a rabbit on 04/09/09 on 04/17/09 at 8:40 the rabbit died. the whole week it was no problem. I always sit him on my lap at that time i was shocked to see he was died. I called the store but it was closed. when i took the rabbit back to the store they were very mean. they said i didn't buy that rabbit from there store even though i had my receipt with everything i brought for the rabbit at the same time. I had to sign my name in a book for the store records.

When they looked my name up they found it. Then they tried to tell me it wasn't even though i had my id. Then he told me if this one dies i can't bring him back. Then he put a red mark by my name so i'm not able to bring it back. I know alot abouts rabbits people come to me before and after they buy one so i could check them. At this store they are so mean i will never buy any thing from there ever again not even pet food.

I know alot of people that have pets that shop at petland. When i tell them this we all will be going to petco where they are much nicer. This always happens at this store.[They] need to fire all the people that work in your stores in queens and find new ones that know how to care for animals. Every time you go in one of [their] stores there died pets in the cage with live one. I never want to see this store again.

In October of 2007, my daughter bought Sammy from Petland. He was a beautiful little Japanese Chin Puppy. He had a cold and they almost didn't sell him, but decided it was okay to sell him and gave us a courtesy vet visit. They said it was just a cold. Sammy died via euthenasia on April 16, 2009. He had irreversable acute renal failure. He did not drink antifreeze. He was sickly from the start, lethargic, but we LOVED THIS DOG.

My daughter Laura paid $700 for Sammy. Then she paid $600 to try to save his life this week. The $600 she paid out of her education student loan money. We go online and see the complaints against Petland and I want them to know this. Our hearts are broken. We would appreciate Petland refunding Laura the vet bill, medications of $600 but from what I have heard online, they won't. Tell me why [they] did this to our family. [They] could have gone to an AKC breeder, could have made sure to sell healthy puppies. [Their] lack of caring has cost my daughter much more than money. Sammy was very precious to her. [They] should really stop selling pets! I will never walk in [their] store again.

$600 of VET bills to try to save 2 year old Sammy from Renal Failure. It wasn't an infection. My daughter lost $600 trying to save her baby puppy!

I just want to warm people regarding buying an animal at Petland. My parents bought a yellow lab puppy for me and my husband in October 2005. I called Petland reporting a feeding problem. Puppy would eat couple nibbles of food than would lie down. She seemed too tired to eat. I also noted that puppy urinated frequently. The advisor at Petland told me to use the appetite stimulant Nutri-Stat to be added to some soft food. Petland advisor told me that this puppy had feeding problems while at Petland but assured me at the same time that everything is okay.

On Novemeber 2 I took Shayna to Vet Select(vet connected to package agreement) in Commerce for the initial check up. Dr. Maceri suggested I mix two dry foods together, Proplan and Eukanuba. Dr said regarding frequent urination puppies do that. She assured me that puppy was healthy. Vet did find an ear infection that i did report back to Petland. November 2-10 puppy continued to having eating problems with dry food mixture that vet suggested. Sometimes I fed the puppy with my fingers,force feeding for nourishment. I returned to the vet on Nov 10, 2005 for vaccinations. I reported the food problem. Dr.Sharpe still said to mix the dry foods together. Vet administered vaccinations.

When I took her home she appeared to have the shivers and was shaking; her back legs were curled up and she was not very responsive. I called the vet immediately requesting that a tech call the doctor. I was referred to to the Novi office to take puppy. DR.Mancini said she was treating the dog as if she had a vaccine reaction by giving subcutaneous fluids,Benadryl and steroid. Came back home with dog and she vomiited. Kept vet informed of what was going on and was returned to their care than was taken to Animal Emergency Center, Oakland Vet. To make a long story short she had to be treated for renal(kidney) failure. The doctor at Oakland Vet explained that the puppy was sick at the time of purchase.

My mother reported to the left a message for the owner, B. Thorton to call her but instead the Manager, Kim called my mother on Nov 15, 2005. After Kim spoke to the owner,Bob Kim called my mother back stating stating that Bob wants to investigate the vaccine manufacturer. Kim also stated that if the puppy is sick when purchased that she is sure that my parents will get a refund for the purchase price. Kim called back on November 20, 2005 stating that the owner refuses to reinburse the purchase price because the dog could have been exposed to Lipto.

Petland never requested that the ill puppy be returned (removing the dog from the IV would kill her). Was tested for Lipto and showed she did not have it. My puppy was discharged on November 22 from Oakland Vet with abnormal readings. Orders were to go to a vet or back there for a blood draw and exam at the end of the week. We took her to Gasow Vet. Dr. McMinn tested for Lipto again which again showed Negative. the puppy had to BE PUT ON IV FLUIDS at Gasow vet for very elevated numbers. On December 8, 2005 it was also reported that the liver was a problem too.

Meanwhile my mother called Petland on December 7, was told Kim is out of town and the owner Bob is not available at this time. Manager finally called back my mother stating that the puppy may have had a problem since birth or acquired her health problem even before she came to Petland. My mother told her she still has not heard from the owner still and he has refused to even refund the purchase price!!! My mother stated also that the owner did not want puppy back when she was on IV LIFE SUPPORT AND STILL HAS NOT WANTED PUPPY AS PUPPY HAS BEEN OFF AND ON IV FLUIDS. Manager did not respond regarding her employers actions. My parents dealt with the charge card company giving them detailed notes that I was recording daily.

This was the only way my parents got the money back. I had to nurse her back to health. Sometimes I had to cruch food up etc.. whatever I had to do I did. Shayna lived on liver medication and kidney medication. She was quite a expense but we did everything. Giving her subcutaneouse fluids when needed. Required blood work sometimes every mos or 2-3 mos. Shayna was a great dog! Feb/March of 2009 there was a big turn with her numbers and could not be brough back down with IV Fluids. She had head seizures and was throwing up her las few days of life!! We had to put her to sleep on Mar 19, 2009. she lived to 3yr old. Shayna was a great dog, very gentle and sociable. It was very emotional having her, there were alot of moments we did not know what was going to happen. DO NOT GET A DOG FROM A PET STORE ECSPECIALLY PETLAND!

My daughter purchased a puppy from the local Tucson Petland stores. After 6 months, an issue arised that required support from the Corporate office. I am pleased to say that with little to no delay from corporate, this issue was resolved to our satisfaction. There are many negative entries on this website. Even though the situation should not have required corporate support, the help and resolution received was both timely, and adequate. Thanks to Petland Corporate office for the help in resolving this issue.

I have 3 great dogs that I have purchased from 2 different Petlands. I have never had a bad experience at any petland that I have been into. We are consumers and when you go into a pet store of any kind to purchase either an animal or supplies you will have to research what you are buying. People just do not walk into a Best Buy and say I want that 36" Flat screen TV, so here is my credit card. No you research different kinds and prices to find what is the best for you. You ask questions and do your homework. And if I go to any store and a sales associate is rude to me for any reason or I feel I'm not getting a straight forward answer to my questions, I take my business else where.

I like Petland a lot. I go to one in my town and it is always clean the people are friendly and I feel they do truely care for all the animals in their store. There was a time that I over heard a sales associate tell a family that he doesn't feel right selling the puppy to their family because it was a bit too small and they had 4 kids that were rather young and the puppy might not get the correct attention it needs and they should go home to talk about it more because it seemed to be an impulse purchase. The man and lady were taken back by the honesty of the sales associate and they agreed and left the store. That shows you that this store cares for the animals because they let a customer leave without buying a $2000 female yorkie that was tiny as can be. I will continue to shop at Petland and purchase my dog food toys and all other supplies from them. And in the future I will buy another puppy from them. I am completely satisfied with PETLAND.

I've had so many problems with this Petland. First of all, I bought a hamster from Petland over the summer and a few days later it died. I thought it was just a sick hamster and I went back a few days later to buy another one. The second time I bought a hamster they told me that without Drytail, the animal would get sick and die. The salesperson I bought my first hamster from told me nothing about it so I informer the second salesperson about the incident and she casually said Oh yeah..that's probably why it died then. Are you kidding me? They offered no type of refund even though it was entirely their fault for sending me home without any information whatsoever about taking care of my hamster.

I recently went in to buy a pet mouse and it took over an hour because the manager accused me of only buying the mouse so that I could let it loose. Most people buying mice from there use them as food for their snakes and what I wanted to do was save them from being killed. I was highly insulted that he accused me of such and thing and treated me so sarcastically. We argued for way too long and when I finally got up to the cash register to pay, one of the workers said that in order for her to sell the mouse to me, I would have to buy a cage from Petland. I asked her if there was some type of policy that said that and she went and talked to the manager AGAIN and an hour later, I finally got to buy my baby mouse. The entire situation was completely ridiculous. When I called the corporate office, they said they would get back to me but never have.

I bought a Shitzu puppy at the Cranberry, PA Petland eight years ago, his name is Brandon. I had just put my 16 year old Shitzu to sleep, because she was ill. I was so sick after I lost her, I had to go get another Shitzu puppy. I went out the very next day, and bought Brandon at the Cranberry, PA Petland. I paid 1,200 dollars for him, which he was worth every penny. At the time I bought him, I would of never thought about puppy mills, but I do believe after 8 years, he did in fact come from a puppy mill. He has had problems with his eye pigmentation since birth, he suffers from ulcerated eyes, and my vet said this stems from alot of things, but we see this alot with puppy mill dogs. I just have to say, I would never go back, and buy a puppy from any Petland!

I have seen the stories, and these puppy mills, and where these dogs come from and I just have to say it makes me sick to my stomache! Now that I see what's going on, I believe my dog Brandon, came from a puppy mill. I really didn't realize it, until each month I'm taking him in for an ulcerated eye. The vet bills have been very expensive, because everytime he has this problem, you have to pay for an office visit, and the uv test to find out where the ulcer is located in the eye plus the medicine.

Yes this is getting very expensive, and didn't find any of this stuff out until today, when I took Brandon back to his vet for a recheck on his eye. My vet told me the whole story about Petland, and he said more than likely he came from a puppy mill. I don't care what I have to spend to take care of my Brandon, I would do anything for him, he is like my child. I just hope all people read what everybody is saying on this complaint site, about Petland's. Find a reputable breeder in your area, when looking for a new puppy.

Do your research, in the long run it only benefits yourself from having any problems. I didn't, I was in a hurry, I had to have a new puppy right away when I bought Brandon. My hope now, is that all Petland's have to close their stores for good after what I have seen and read! As a matter of fact, the Petland I had bought Brandon at in Cranberry, PA closed down a couple years after I had bought him. I heard that those puppies were moved to the Boardman OH store, which I always go in their to go look at the puppies.

Now after seeing what puppy mills are like, I will never step foot into another Petland! I just can't see how they are getting away with this, and of course somebody that works their is going to say, no they do not come from puppy mills, they are there to make money! Sounds to me it's just like someone selling you a car, they just want to move the puppies, not care and stop and think, where these puppies are actually coming from. The sad part is that they know, and they just won't admit it! Why would they it's their job. I just hope now, that they all get shut down and this cruelty does not continue, that's my main concern. I am a true animal lover, I recetly adopted a 13 year old smooth fox terrier, and I have a 3 year old calico cat that was a stray and took in.

I live in Canada yes we have tons of petlands here and I am horrified everytime I go in there for my Parrot food (there the only ones that carry it). here it is illegal for a petstore to sell a dog as a purebred. they can be shut down by the canadian kennel club. it is also against the code of ethics for a breeder to sell to a pet store and can be stripped of there membership.

Today i was in petland and the lady had a pomeranian puppy out walking around the store and she stopped at me and was telling me all about this dog. I think she was hoping my son would do the mommy please thing... She went on to tell me how this was a purebred and how it was all hair and how it was a teacup... I stopped her and told her I was a member of the CanKC and informed her of the legalities and told her a pom IS A TOY SIZED DOG THERE IS NO SUCH THING AS TEACUP and also informed her that 7 week old puppy was the same size as my 4 lb full grown show male as I too breed pomeranians and actually know the standard. Just for the record don't ever get taken in by the word teacup there is no such thing

My family bought a puppy in May and she died in August. I went into the store several times and asked for a manager, not on premises. I called to talk with manager, no call back. I am asking for a refund for the puppy and they refuse. I have all documentation on this dog's visits to vet and animal clinic. I would like the refund due to lack of communication on Petland's end. If they had called and offered me another puppy at a good price that would have been fine, they didn't even do that.

My family spent over $2000.00 in medical bills for the puppy, my children are heartbroken and won't even go to another pet store.

Me and my girlfriend went to petland to buy a puppy so our son would have a dog to grow up with in the future. Well we fell in love with our siberian husky, and we had to get her and we took her into the booth and saw that she did well with our son so we said lets get her and she had a cough there but we thought it was just from playing. Well we bought her and it took us 2 hours to buy her because the person charged us 3 times for the dog.

Well anyways we got her home and within a day she was coughing and we thought it was just allergies but her cough started to get worse and it got to the point were she was coughing so bad that it was making her ****. So we took her to the vet and he said she had kennel cough and had high tempiture. So he gave us medication for the cough and the fever and we had to do a follow up with in a week. After the week was up we followed up she still had a high fever. She has had i high fever ever since we got her and we are not able to give her the seconded round of shots that she needs becasue we can not bring down her fever.

We have paid 1100 for her and now I am afriad of other complications that might come along the road. Becasue I was told that this dog came from a breeder that has been breeding huskies for years then I come to find out that she came from a puppy mill. I just felt like I was scamed out of 1100 dollers, becasue I was lied to now I question if she is even a pure breed.

On Tuesday, 3/24/09, we purchased a chocolate Labrador retriever from Petland in Lutz, FL. We fell in love with Annie from the beginning and she is a welcome addition to our home. We took her to the vet the next day as in order for Petland to honor the 14 Day Warranty, you must take your pet in to be checked within 48 hours. Annie was healthy, except for a diagnosis of Kennel Cough. She was given Baytril, an antibiotic, and was sent home.

She was fine for another day, but the coughing grew worse and worst until it inhibited her ability to breathe properly. She stopped eating and would only lie down and sleep. She no longer wagged her tail and seemed listless. We took her back to the vet today, 3/28/09, where she must be kept for treatment and will have to have nebulizer treatments twice a day until she is better. It could be more than a week.

We haven't even had Annie in our home for a week and she was taken away from us already. When I went back to the store to address the situation, a lady approached me and we asked to speak to the manager. After learning of what my reason for being there, she immediately began to backtrack and said she was not the manager. She denied that the puppies had kennel cough and that if they were found to be sick, they were kept separate.

I will return tomorrow to address the real manager. Petland should not be able to get away with dishonest sales practices. They are lying to customers on a daily basis - it's all about sales. The health of the puppies are not taken into consideration, and the emotions of the people who take these pets home are also ignored. I am glad that the Humane Society has filed a class action lawsuit against this corporation. Do not purchase a puppy from the Petland in Lutz, FL.

We spent over $1400 on Annie, our puppy. We hope that Petland will cover 100% of the vet bills as promised. If they do not, I will seek litigation.

I bought my teacup pomeranion, tiara from petland in las vegas on july 10, 2008. They told me she was hypoglycemic and was originolly $2800, but since she was hypoglycemic that she was $900. They told me that hypoglycemia was caused from not getting enough food, which now makes so much sense reading the lawsuits and finding out she was from a puppy mill. They told me that she would be absolutely healthy and fine as long as we gave her nutrostat. They said to just give it to her for a month or so, so she wasnt weak. We gave it to her for 3 months just to be safe, and she ate great and very healthy. They told me I would never have to worry about the hypoglycemia, that it was not life threatening, and death could never result from it. I was 100% ASSURED that she was a healthy puppy from a great breeder that would live for years!

I never had a problem with tiara until she dropped dead today. We had no idea what could have happened. The vet told me that she had a liver stop, and the hypoglycemia and her genetics is what caused her death, that something just triggered it, like a plant or eating something wrong. She would have never died from that if she didnt have the hypoglycemia, or genetic problem.

I called Petland and they said well you have to get the diagnosis papers from your vet and fax them and then well send them to the breeder and it will take a month to even see what they can do about it. They honestly didnt care at all. My dog was my world, she was like my child, I was closer to her than anyone in this world. She was filled with joy, and was the sweetest thing alive. How do you think it feels to be betrayed and lied to and find out that the reason your dog dies was from heartless people that just lied to me to make a thousand dollars? My dog died today from selfish heartless liars at petland.

i purchased a pup from robinson petland and i seen his record/chart that had pup was on a medication... i believe an antibiotic. when i mentioned it, they insisted it was dewormer, my pup got pneumonia and because i signed that the pup apparently was healthy, the pup did cough but they said it was from playing, and to keep an eye on him. well, he played and coughed a little, he's a bulldog and when i called the store and spoke with a Jeff, he said i was hearing normal bulldog sounds?

my vet called and they told her the pup was on an antibiotic 2 weeks ago for a runny nose! should you not be told if there has been a cold or anything Jeff insisted it was not kennel cough... this cold turned into pnemonia. My pup is still on medication, which along with the antibiotics, a cough suppressant, a bronchiadialator (?), which will be for several weeks, the store said they only cover antibiotics, not medications to 'mask' the conditions!!!

Not only the tremendous vet bills, the 4000.00 purchase price (which my heart pulled at my strings before my mind!), i have a pup that cannot play for any amount of time and i am unable to enjoy for the first couple months i have him

On 3/14/09 my partner and I purchased a dachshund from the store. The lady that helped us with the dog told us that she had her pedigree papers. Had four generations pedigree. She already had her microchip. Professional breeders. When I went to the register to pay there was a charge to activate the microchip. The lady that helped us kept talking about a take home package. This was the paperwork and a dvd.

When I got home there is no pedigree papers. Called and talked to Ethan the next day and he said we signed the agreement that 95 percent of the dogs had papers. That is fine but we were told numerous times she had papers. We paid $650.00 for her and he gave us $200.00 to fix the problem or we could give the puppy back. I told the pup to the vet for vomiting and bloody stools. They gave her some meds and sent us home.

The pup has sores on her feet and she said it was caused from a virus. The sores are caused from being on the wire cages I told her and she said the dogs lay on rubber mats in the store. Well thats funny I have been in there 3 times since the purchase and guess what, there was nothing on top of the wire cages for the dogs to sleep on. Big surprise. The pup was still sick a week later and he gave us another free vet visit. The vet said the pup is fine and the stools are from the food and the sores are a virus of allergic to grass.

It is 3/26 and the pup is still vomiting. The vet and the store work together so you will get no where with problems. So we now have a sick pup which we will take to our regular vet and one that does not work with the pet store to make money Shameful. I talked to Ethan and asked for the breeder info. There is no such address and the zip code is not correct for the state. So much for four generations pedigree, the best breeders and so on. Why cant I get the correct info if it is from a usda approved breeder. Give me a break.

SO they sold us a very expensive mutt which I cant get any info about or health problems or concerns we may have. The fact is they dont care about the pups its all about the money. They lied to us about everything to make some money off of a pup. I am glad we got the pup she is very cute and sweet. I am glad she is out of the situation she never asked to be in. If you buy from the store ask to see papers an get info before you buy a pup from the store. Be warned

I purchase a maltese Feb 14, 2009 and my puppy has been sick from the first day I brought her home. She was diagnosed with severe kennel cough , parasites, worms and a uti. I've had this puppy a little over one month and she has been on medicine several times a day. Petland will not take responsibility for her care. The vet wants to do blood work to see what exactly is wrong starting at $125 and petland refuses to help offset the cost. I paid over $1000 for my puppy, and have spent several hundred dollars already and the puppy is still very sick.

I purchase a maltese Feb 14, 2009 and my puppy has been sick from the first day I brought her home. She was diagnosed with severe kennel cough , parasites, worms and a uti. I've had this puppy a little over one month and she has been on medicine several times a day. Petland will not take responsibility for her care. The vet wants to do blood work to see what exactly is wrong starting at $125 and petland refuses to hel offset the cost. I paid over $1000 for my puppy,o and have spent several hundred dollars already and the puppy is still very sick.

i went into petland and bought a female Basset hound. when i got there, its like they just wanted to get her outta there, they didnt take the time to explain to me anything about her. My mom had the same problem a few years back when she bought her male basset hound. They are rude people who buy their dogs from puppy mills and dont take care of them.

I also bought a bearded dragon from there and they told me the wrong information on how to take care of him, and he ended up dying.

I REFUSE TO BUY ANYTHING FROM PETLAND OR HAS TO DO WITH PETLAND.

i went into petland and bought a female Basset hound. when i got there, its like they just wanted to get her outta there, they didnt take the time to explain to me anything about her. My mom had the same problem a few years back when she bought her male basset hound. They are rude people who buy their dogs from puppy mills and dont take care of them.

I think Petland should close down for business and more animal shelters should be put up and have people who actucally like animals take good care of them, instead of greedy bastards who are just in it for the money. I also bought a bearded dragon from there and they told me the wrong information on how to take care of him, and he ended up dying. These people arent here for the animals, they are just trying to make a quick buck and our governmant allows it. I'd rather have animals alive than humans, but thats just my thoughts.

I purchased a female boxer from Petland in November 2006 for $2000. The first visit with Buena Pet Clinic the veterinarian told me she had a heart murmur, and recommended I take her back. I did not have the heart to take her back, but I did notify the manager of the store. They kept giving me the run around when I asked for them to pay for further tests. In addition to her heart murmur, my dog also has a skin condition, which she needs special prescribed food, which is very costly. I would not recommend this pet store to anyone.

I think I have spent close to $6,000 on my dog. It is not only financially draining, but also emotionally. Her heart murmur is worse now, and will have to go on medication, which will be a bigger expense. My poor baby girl!

I purchased a boxer back in 2005. Petland and its employees have made my whole experience a true joy. The relationship I have built with my dog is just unexplainable. I can say nothing better about Petland's employees. They have treated me with respect and I know that if anything happened with my dog, that they would take it to a serious extent and made sure that I got the necessary care. I personally know some of the Petland employees and obtain that the dogs go through many checks by liscened veteranarians before sold to the public. These puppies are treated by vets more often than children are treated by doctors. Out of all the puppies, you will find that some do get sick. This also happens to normal people or children, it is impossible for them to obtain a perfectly healthy life. I therefore conclude the outmost respect to the Petland family and to wish them the best of luck concerning these terrible accusations.

We purchased one of their puppies on July 24, 2005. He is a Lhasa Apso. We have problems with his skin now for the past 1 1/2 years. We have tried all kinds of products. Nothing works. And I learned of this lawsuit and the breeder that he came from is from Missouri.

I pointed out that an apricot poodle puppy was violently vomiting; they replied they had given it some meds. Again the puppy was ill and seizing. The manager came escorted myself and 2 friends out of the store very rudely and told us never to come back. I will notify ASPCA and PETA.

Manager threw us out of front door with threats if we ever came back. She way, way overreacted! She should have cared about puppy.

health problems began. She had kennel cough which then turned out to be pnemonia -we went to their recommended vet in Cedar Park which did nothing for us. Then we found out she had a hernia operation during the time she was at Petland. The problems continued from there our new vet informed us she has luxating patella or trick knee so she carries her leg when she walks. The surgery would cost thousands and after that she still may not get better.

This dog has had reoccurring ear infections as well as anal gland issues so lots of vet bills over these past years. The dog also has food aggression which is very uncommon to this breed! We also spoke with professional breeders of this breed and they determined she is not a pure breed Cavalier King Charles due to her long nose and size plus features.

We love this dog so much and don't blame her for Petland's greedy business tactics! We have since then purchased another dog of this breed from a true breeder and have not had any problems. We still have our Daphne (Petland pooch) but the vet bills have not stopped. I feel this company needs to be shut down because while I was at the vet getting treatment I spoke with several other people who encountered the same issues.

The dog has suffered as well as our wallet because the problems are endless and costly. We knew buying a puppy was a lifelong commitment so we are in it for the long haul but never dreamed we'd be spending money they way we have.

Our puppy was purchased from Petland located at : 3964 W. Hillsboro Blvd. Deerfield Beach, Florida on July 07 / 25 / 2007. Within 24 hours we were at the vets office for she was very ill with kennel cough and needed immediate treatment. The vet mentioned that this was common although, later charges incurred and she has experienced other non-related kennel cough illnesses that have amounted to very costly vet & specialists bills.

Total vet with lab work performed and specialist bills with additional lab work for other illness's have amounted well over $1,500.00. I have never experienced such costly care for any of my previous dogs.

On March 11, 2008 we purchased a black and tan, male Miniature Pinscher from Petland in Murfreesboro, TN. Prior to the purchase we made several trips to Petland to play with him and observe his behavior. We wanted to be confident in our decision to bring a pet into our home. On each visit we were told by a Petland employee how all the puppies were breed by top breeders and gauranteed to be free of any major illnesses or deformities.

After careful consideration, we purchased the Min Pin puppy and immediately fell in love with him. When our puppy, Hans, was approaching his first birthday we noticed he was not using his one of his back legs as before. After having him examined by the Veterinarian, we were told Hans had a very serious problem with his hip.

Consequently, due to the increasing pain and limitations, Hans had to udergo a femoral head and neck ostectomy (FHO). The surgery was very painful for Hans, and very expensive. Hans is currently undergoing physical therapy. In addition, the surgeon informed us that he was confident that Hans had Legg's Perthes Disease. He confirmed the diagnosis with results from the biopsy of the tissue removed during surgery. This is a disease our healthy puppy had when we purchased him.

We attempted to contact Petland in Mufreesboro, but the store went out of business. We have contacted the cooperate office, with no response.

We do not wish to return our puppy. We love him and consider him a part of our family. Because of the Petland guarantee we expect the company to reimburse us for medical cost. Also, it is very disturbing to know this company continues to sell sick puppies. We have tried to find the breeder, with no luck. Breeders should be held responsible for their puppies.

Our puppy had to undergo a very painful and expensive surgery. In addition, months of physical therapy.

Also, due to the congenital abnormaly we cannot breed Hans. Finally, Hans is currently undergoing physical therapy with hopes of a full recovery. However, Hans still has very limited use of his leg. This has caused great stress on the entire family.

I run a rescue shelter and have received about 10 diff Petland puppies over the years, some are unhealthy, some do not look like the breed they are, but mostly the number one problem I have dealt with is behavioral issues, I have a Newfoundland who is food aggressive, not typical for her breed, a Dachshund who pee's herself all the time, a English Bulldog who can barely see, and she is only a year old the vet seems to think these problems are from over breeding

7/30/08

On 2/18/08 a female boxer was bought from you Akron Petland Store for $1200. We were told that the female boxer (Tori ) was in good health.

On 2/22/08 Tori had to be taken to Akron Medina Veterinary Hospital. Tori became so sick that she was falling on the floor unable to walk. The Vet kept her all day and ran tests on her. The diagnoses was Coccidia and Giardia. We where given medication that was given as directed. Dr. Hicks said to bring Tori back for a vaccination in a month. No other follow up was required.

Because of the treatment from the staff at Akron Medina Veterinary Hospital we decided to take Tori to our own vet.

On 4/28/08 Tori was taken to see Dr. Novy from Companion Animal Hospital in Solon. Tori had been throwing up and had soft stool. We also wanted to get her shots. A fical test was done and a positive result came back for Giardia. Tori was treated and sent home with medication. We needed to bring Tori back for another vaccination in two weeks. The cost of that office visit excluding normal costs was $153.00.

On 5/7/08 we where called and told more medication was need for Tori. $5.00

On 5/14/08 Tori was give a second vaccination for the Giardia. $22.00

We started noticing that Toris hair was getting thin in spots. We had Dr Novy check it on 6/10/08 when Tori was scheduled to be fixed. A skin scraping was done with the diagnoses was that
Tori had Demodex. We where told and given information that Doemodex was a result of the immune system being low. The cost of this visit excluding the surgery costs was $72.00.

It is very clear that Tori had been sick when we purchased her and that her immune system was so low she was unable to fight these parasites. We where also informed that Tori would have to be dipped several times at the cost of $80.00 a visit.

A call was made to your Akron Store when we found this out. An owner was to call me back. But no one returned the call. I called back to your Akron store and that is when I received a call back from you.

Tori has had to be dipped three times at the cost of $80.00 a time 6/19/08,7/2/08, 7/16/08, total cost for dippings was $240.00

The total cost of getting Tori Healthy is $492.00.

Because of the treatment from the staff at Akron Medina Veterinary Hospital we decided to take Tori to our own vet.

On 5/7/08 we where called and told more medication was need for Tori. $5.00

Tori had Demodex. We where told and given information that Doemodex (see attached) was a result of the immune system being low. The cost of this visit excluding the surgery costs was $72.00. It is very clear that Tori had been sick when we purchased her and that her immune system was so low she was unable to fight these parasites. We where also informed that Tori would have to be dipped several times at the cost of $80.00 a visit.

The delay in getting this information to you was, Greg and I felt it would be better to wait until Tori had all of her treatment so we where able to send all the information and the bills at once. Also part of the delay was Akron Medina Veterinary Hospital had to be contacted twice to get Toris medical records which I just received on Monday 7/28/08. You are aware from our conversation that we hold you as owner of Petland in Akron responsible for the full out of pocket cost.
The total cost of getting Tori Healthy is $492.00.

This letter was sent to the owner of petland. In turn his why of compensating us was by sending a gift card. We used some of the gift card at the store for things we really did need or want. Tori has to be on special dog food they don't carry. I ask for the cash off the card and it was denied. Tori's medical bill keep growing. For a week Tori would not eat. Back to the vet to find out that Tori may have a savor mussel disease that will cause her mussels in her head to deteriate which will make her face and head to cave in. She has urinary tract infections all the time and is on some kind of meds all the time.

We asked Petland POINT BLANK Did this puppy come from a puppy mill? to which they responded Oh no! We would never do that! Our puppy was very antisocial to the point of being vidious. He bared his teeth and bit everybody who came near him. Ultimately we had to get him neutered at 3 months which our vet initially refused to do but after trying to deal with the puppy, our vet agreed that pediatric neutering might make his mean disposition slightly better.

My husband and I bought a German Shepherd puppy from Petland in viera. We had already heard about Petland's association with Puppy mills but the girl working there assured us over and over again that they were healthy well-bred puppies. Well in the end we decided to get him anyways. We took him home and immediatly noticed that he had diarrea and blood in his stool. I called Petland and they told me this was normal and was caused from stress and would go away in a few days. (no such luck) I took him to my free vet visit at Sarno Animal Hospital and they told me he as perfectly healthy.

I argued, telling them about the diarrea and bloody stool, and that he was way to thin (you could see most of his ribs) They just blew it off and contiued to try and sell me ear cleaner, and shampoo and all kinds of other bullshit. I was so upset about the whole thing I took him to my vet. I told Sarno I wanted nothing to do with them and they told me I was breaking my contract with petland for a free nueter. Whatever.

My vet found out he had two types of parasites, giardia and another type. He also had kennel cough and conjuntivitus in his eyes. My vet also told me if I had waited any longer for treatment the parasites would have starved him to death! (STAY AWAY FROM SARNO ANIMAL HOSPITAL. THEY ONLY WANT YOUR MONEY) Lets just say in the end I ended up paying more in vet bills than for my actual puppy.

He's healthy now, (but the vet found that he has an abnormal growth on his heart, and they don't know what it is) But he plays and is the smartest, most loving dog I could ever have. He's about 11 months old and I have to be completely honest I didn't think he was going to live this long. I don't regret saving his life. I just want to warn other people to stay away from petland.

The store was closing and all I went in there for was to buy dog food. I seen this adorable little mini schnauzer and just he and another dog were in the cages. I just felt so sorry for this little guy I bought him. I don't know how to get a hold of the coorporate office if any of you do have a phone number please give it to me. I have AKC registered papers saying he is a full bread mini schnauzer and we can do DNA on him but, of course it is very costly. I was sold this dog under false pretenses. We do love him and our only problem is potty training we think he is mixed with Jack Russell I want to call corporate offices but, can't seem to find a telephone number or even know what state they are in. I have been reading all these complaints and wonder if I even have a ligimate complaint. I followed every rule to keep my warranty in perfect order. Thanks

Mislead to believe he is a pure breed

i know not all petlands can be so bad but i do know the one in boardman is run horribly! i personally know a few of the employees that have previously worked there but got sick of supporting the animal cruelty and quit. i am aware of the fact that they keep rat poisoning out to punish any animal tha gets out of his or her cage. i am also aware of the fact that the dogs mostly come from puppy mills (which is no suprise) i have heard from my friend that when the puppies come in they are dirty they all have ear mites and worms. some have fleas that are so bad the dogs are bleeding.

however they do test for medical problems by their vet and kill the ones that arent excepted rather than to just give them away to a good home. they get sent back to puppy mills to be used as ******* and if not they kill them.

I took the puppy to another vet for a second opinion. We tried an antihistamine, x-rays to rule out bladder stone. Xrays came back negative and antihistamine didn't work. The next step is ultrasound ($300), CTI ($1600+). Does this sound like a healthy puppy that I purchased from Petland? I bought washable diapers to put on her for the leaking problem. I want to keep the puppy and re-negotiate the contract price to be fair since I purchased an unhealthy puppy. Petland Viera and Petland Corporate will not work with me until I can give them a diagnosis of a specific congenital and/or hereditary defect. To do so, this will cost $$$ as noted above and will supersede the cost of the puppy. Petland is definitely not concerned about the welfare of their pets and the consumers.

We love this little puppy and will keep her and deal with her issues (i.e. diapers most likely the rest of her life). I cannot afford the spend thousands of $$ to get a specific diagnosis. The purchase price plus medical costs are already at $1850. How much more do I need to spend when I thought I purchased a supposedly healthy puppy. I feel that Petland needs to re-negotiate the contract to a fair price for a puppy with lifelong medical issues.

i was told i had no finance charges x 6 mos and have accrued monthly fin charges since beginning of loan pmts

I dont get it petland sells thousands of puppies every couple of months and theres all of these complaints but very few saying anything good.they cant all be bad! i bought my golden retriever from there and my 5 month old teddy bear from there and 2 cats from them. and all of them are happy and healthy. you can ask for the health charts on any of the puppies they have and they will show them to you. they have all of the breeders information and if you ask they have to tell you where the breeder is and who it is. and the petland i went to i actually got a whole tour of their kennel and they had no problem with that at all.

not all petlands are bad. like one of the previous posts said if its dirty and you dont get a good vibe then go but dont black list all petlands unless youve been in all of them. theyre all franchise owned. i mean all of the complaint posts that are on here iunderstand why theyre complaining but you have to keep in mind theyre just babies and sometimes just like humans they get sick or have health issues that show up as they get older. so good luck to everyone looking to add to their families and not all petlands are bad.

Every petland is different. I work for a petland and I love my job. We do not abuse the puppies. Our puppies are very spoiled. You cant judge every Petland the same. I have been taking a chaweenie home for a week that was not eating very well. I was waking up every two hours to make sure she was ok and feeding her. I nursed her back to a healthy and happy puppy. I love every puppy that comes in and so does the staff that I work with. So it upsets me to see all these awful complaints about Petland and people saying that we are horrible. I LOVE MY JOB AND I WOULD BUY FROM PETLAND BEFORE I WOULD BUY FROM A BREEDER!!!! I have two Schnauzer that I bought from Petland and they are my world!! :)

I adopted a kitten from this store on the same day that my 'old' cat had to be put down...my children picked her out. the store manager stated to us that she was with her momma cat and the momma was hit by a car so that the kitten was hand raised by one of the workers in teh store. we had to take her to the 'warrenty' vet and the office staff was just awful- a sham, a crooked place...in Vandalia Ohio. We took the kitten to our vet for her spay/declaw surgery---she had some sort of congenital problem and died on the operating table...for a routine surgery--just two weeks after we got her. the store did nothing to make it right. it was awful!

To all of you who have bought puppies from PETLAND, please be aware that they are owned by the HUNTE Corporation, the largest broker of puppy mill dogs in America. Puppy mills must be stopped! The breeding dogs spend their entire lives in small cages alone and in most circumstances never seeing the light of day, as they are enclosed in large buildings. They produce litters of puppies of for years until they are no longer useful. THey are often inbred. If you want to really see what it is all about, you can do a search on Youtube for Puppy Mills and you will be sickened.

My name is Felicia, and in September of 2008 I purchased what I thought was an English bulldog from the Pet land store in the Chapel Hill Mall. It was probably my worst experience with customer service and sales in my entire life. I would really love for you to hear about it. My puppies name is Bullet, and he cost me 2,000 dollars. Now that he is bigger and closer to being full grown, I started to question his breed. My dog is long lean and athletic, instead of short fat and loveable. My pup has no wrinkles or a cute smashed face. His temperament does not match that of an English bulldog either.

Ive talked to two breeders of English bulldogs and my local vet. They have all concluded that he is Pit-bull/boxer/bulldog. No one pays 2,000 dollars for a mutt! NO ONE After feeling extremely taken advantage of I called Pet Land, of course the Manager on duty had no clue how to help me or what to do, she was completely clueless. Finally I got the owners number from her. Once Gary W. heard the story he avoided most of my calls and cancelled our first appointment for him to see the dog he had sold me. When I finally did get to meet with him, as soon as I walked into the store all the employees said Defiantly looks nothing like and English bulldog. The owner of Pet Land even went as far as to say he wasnt a very good looking dog, and that he was embarrassed. Gary told me he was going to take the pictures I brought him to the breeder and hopefully he would be embarrassed as well.

After about a week and a half I never heard anything from Gary, he wouldnt return any of my calls. So I started doing research of my own. I found from an unsuspecting inside employee, that dogs in the Boardman pet land have been killed with rat poison, and dropped resulting in broken bones. She said many puppies come in very sick, and she takes them home to nurse them back to health. Ive also discovered that the Breeder of Bullet was an Amish puppy mill owner, and had over 200 dogs and 18 different breeds! In my opinion that makes the chances pretty high that my dog was mixed.

I also went to the AKC website and put in the supposed registration numbers of Bullets parents in, and nothing came up. That was also just another lie. How can you sell something when youre not sure what it is? How can you just openly lie to your customers and think that its ok? I was told he was a purebred ENGLISH BULLDOG, All my paper work from Pet Land and the breeder say ENGLISH BULLDOG. But thats defiantly not what I have. At this point I love my pup with all my heart. I could never give him back to the pet store just for him to be killed off by the breeder, because he cant make him money anymore, or for him to be given to the pound.