Petland

nicole of wichita, KS July 2, 2009

i bought an english bulldog puppy from petland a year ago when we got her home she started getting sick and throwing up and coughing so we took her to Kutter vet in andover ks and they said that it was kennel cough and its normal for dogs like that i had to drive out there for 5 days straight putting 20 or more in my gas tank each time i drove out there for her treatments! we also have a 6 yr old bulldog that she gave the kennel cough to and petland would not do anything about it.

then when she was about 6 or 7 months we started seeing little spots of hair falling out called petland and they wanted us to drive all the way out to their vet again so i just took her to our vet and she had geneic mange my vet faxed everything over proving that she had that and they still didnt do anything about it and that cost me 35 a week for the treatments for 2 months!

we paid almost 4,000.00 for her. ALL I CAN SAY IS I WILL NEVER GO BACK THERE AND TO PEOPLE THAT ARE THINKING ABOUT GOING THERE DONT GO TO A LOCAL HUMANE SOCIETY AND ADOPT FOR THERE OR GO TO A BREEDER

Sarah of Waukee, IA June 29, 2009

My dog has been sick from the moment we bought him. He had kennel cough and bronchitis but Tim Mohrfeld refused to pay for the medication even though it was stated in the warranty. He said we could not prove our dog came home with it (it was 2 days after we bought him). My dog also had severe allergies to everything- food, environment, collars etc. He has chronic ear infections and is too large for his breed.

TINA of ELK GROVE, CA June 17, 2009

My family and I went in there looking for a puppy for our family. We found a cute little cocker spaniel. We played with her in the little room and talked to the sales person about questions we had and health concerns. Nothing was brought up. So we left to think it over and also discuss the high asking price. We decided to go head and get her. They said she had a 3 year health warranty etc...I should have known if it sound to good ot be true it is.

My husband was in there for 1 hr and 30 mins filling out the papers etc,, at the end the last page the women disclosed that she has had surgery to remove an umbilical hernia and she has had patella luxation but not to worry its something puppies have and they will grow out of it. So we brought her home and bonded with her and the next day I took her to our vet. Surprise the patella luxation was not going to go away most likely she was going to need surgery and each leg was 1200-1500.

I called the warranty department 4 times and no response I called the store and they said they informed us etc..we ended up returning our puppy to them and then they wouldn't even give us all the money that we paid for her back they kept 30% of what we gave them. I can assure you if they were honest and up front and said she will need surgery and it can be between 1200-1500 I would not have of bought the dog and put my family through an experience like that.

Laura of Woodstock, GA June 9, 2009

Animals (dogs, cats, birds,reptiles, etc.) ill, undernourished, sick, dirty, unattended, in cramped conditions with full urine trays. The smell was horrendous! Please investigate immediately!

Lance of Hamilton, OH June 4, 2009

I bought a English bulldog form this store. From the first day the dog would throw-up 8 times daily. I took the puppy to the pet land vet they gave us some medicne and said it was normal for the breed. They said that if it keeps happning to bring her back. The puppy still has the problem of throwing-up and now has a skin condition a form of Mange. The vet said the puppy would have to under go a four sessions of 8 hour each chemical dip and drip dry to fix the skin problem and she would have to be spaded because this is aretary. She also has a rash on her mouth and a deformed ceper. This was also aretary.

We called petland in Fairfeild Ohio but haven't got a return call. We paided 3,550.00 for her, her papers say she has 7 champions in her bloodline. She is only 6 months old. We have another dog that is a english bulldog as well we were going to breed them.

Juanita of Hammond, IN June 11, 2009

I bought my three month old border collie, Charlie from Petland on 11/28/2008. My husband and I were reasured that their puppies come from only reputable breeders and are in good health. Charlie could never gain any weight on him or grow taller. I took hime to the vet every week just to keep track of any weight fluctuation and nothing for four months. Our vet reminded us that border collies are naturally slender breeds and to be patient with him. She suggested to feed him liver and rice, she added vitamins to his diet and eliminated the possibility of worms. After those changes in his diet, he gained only two pounds. At this point, Charlie was about six months old and only twelve pounds. The average border collie at six months was almost full grown and thirty pounds. We spent hundreds of dollars running blood tests on Charlie to try to find out what was holding him back.

Maria of West Des Moines, IA June 4, 2009

12 days ago i bought a 12 wk old Cavalier King Charles. Cute as a button. I spent 1100 for this puppy, I did not know about the horrific reputation of Petland. I did not know the Cavaleier breed. I stated she was way too expensive and Megan said to apply for a Petland credit card and make payments. Simple, I thought.

I was not happy to find her initial exam and 'free" spay meant I had to use the Petland recommended vet, far from my home. If I was to encouter any health issues, the warranty states, such diagnosis must be backed up by this veternarian. I took her for her visit and she has luxating patillas, Giardia and had hernia repair at 5 weeks. She also is have some type of seizures that happen while she is sitting and her head trembles and she falls to one side. My vet whomI took her to for an unbiased evaluation says I need to get these episodes on video so a diagnosis can be looked into. She may have epilepsy.

I just had 2 dogs two weeks apart put down because my beloved rescue dogs Annie, age 14- her hind legs gave out. Nick, age 11 had stage 3 mast cell cancer. I am still grieveing their loss. The guilt is tremendous. And now I will have health issues with this puppy who I had such high hopes for. It is devastating to read about Petland horror stories which sadden me beyond belief, and I am physically sick that I kept them in business one more day.

wendi of Tucson, AZ May 29, 2009

I walked into Petland to look for a small hamster to ad to my family. As I waked along the rows of cramped cages I came across the backroom store clerk holding down a maltese type dog. I glanced at him, he noticed me watching and seemed to let up on te dog a bit. I thought that strange, his grip seemed unfriendly to the dog to I walked passed him and stood out of his direct view. (I could see into the cage, I could see his hands and the backroom a bit.)As soon as I was passed (he seemed to think I was no longer watching)he grabbed the dog and threw it up against the wall. I immediately comfronted him through the plexiglass but he acted all innocent. NO ONE should be treating an animal like that EVER! Especially, if you work with animals in a pet store. Oh wait, no human who cares about animals would be able to stand to work in such an animal prison. I went to their website and saw that they promote the idea that as a sales person you can make 50,000 or more as a salesclerk. I'm just sick.

Lina of sewickley, PA May 20, 2009

I had bought a puppy from Robinson Petland and found out that it was sold 3 times! I called corporate offices and they informed me that the stores are individually owned and had nothing to do with it!!!!! This has to be wrong.... talk about not caring about the puppies and all about the money! i posted my concern on a blog and found 2 other people that found out that their pups also were purchased and brought back ad sold again at the original price!!!! 1 person noted that they had to call the petland, robinson store they had to bring back 2 pups they couldn't handle, the manager there told them to not bring them to the store and the staff on the sly, met the people and kept the pups themselves... which hurray to them!

they were told to never mention it to any one espec. anyoe at the store. I understand they have a policy to always be able to brig them back to the store instead of the over crowded human societies, which i applaud, but to sell them for original price... making 2-3 times on one pup. i love my baby and don't regret getting her, but it's just not fair to ppl who really can't afford a pup, and maybe could afford a pup brought back for a little more money. i see a lot of pups that are in those cages for months and months!

Melissa of Kettering, OH May 14, 2009

I bought a Weimaraner puppy in February of 2007 at the Petland at the Greene crossing in Dayton, Ohio for just over 1,300. I had the puppy home for 2 and 1/2 weeks, and began to notice (on a Friday) that he had began limping, favoring his front paws. The condition got worse as the weekend went on, and by Sunday he couldn't even get out of his crate and walk around. Because it was a Sunday and my vet's office was closed, I immediately took him to the Dayton Emergency Veterinary Care Center, where I spent over 800 to find the puppy had a temperature of 104 and they didn’t know what the problem was. The puppy spent the night at the Emergency Room and then on Monday, I went to see my regular vet (which Petland required me to go to but is VERY good).

They recommended that I take Tressel, the puppy, to the Cincinnati area emergency care facility (also very good). The dog was there for a full week and underwent a variety of tests, which added an additional 3,385 to my debt. I was now faced with a decision to undergo more surgery and tests or put the 3 month old puppy to sleep. I decided to go on with the surgery and the test because I couldn’t bear not giving him a chance. Tressel ended up receiving a feeding tube x-rays and antibiotics.

I was willing to do anything to make him better. Unfortunately, after a week, there was nothing else that could be done for the puppy and I had to have him put to sleep. At this point I had only had the dog for a little more than a month and had spent a total of 5,000.00 in hospital bills. This does not included all the days I had to take off work to take care of him and the cost of medicine that he was on at home, and the devastation of putting a helpless puppy to sleep.

I contacted Petland right away, and the staff at the Greene crossing was as helpful as they could be--let me say--this is in no way a negative comment against the staff or store manager at the Greene crossing location--they have all been as polite and caring as they can be. However, I was informed that the only restitution they could make would be to reimburse me for the 1300 and some odd dollars that I spent for Tressel and nothing else. I had always been leery about buying from a pet store, but when the manager Steve told us that the advantage was that with their "guarantee" that if anything health wise happened to the puppy it would be covered by Petland. I had already fallen in love with the pup, and this was enough to get me to buy him. While I still think that most of the staff at the Greene crossing Petland location was very good, I am very disgusted with the Petland corporate offices at their practice not honoring what was stated to me before I paid for the puppy. . I will never purchase a dog at Petland, and I have told everyone I know about the situation I was in.

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