Pet Kingdom

Buying a puppy from Pet Kingdom was one of the biggest regrets I have ever had. As you can see from the other reviews, the store is nice, fun even, but none of these people purchased a pet while they were there. They just enjoy the scenery. It is catchy and helps distract you from the terrible condition of most of the animals, specifically the puppies. If they did make a purchase, they would know that they get their puppies from a broker named Lambriar, who transports them via semi-truck to many other stores in the area, including Petland. I found the dog that I was looking for and I was asking questions. I was told Lambriar was the breeder.

This is not the truth, they buy from breeders and resell nationwide and have a very poor reputation. I wish I stopped to research this. As we were paying, the salesclerk was sure to let me know that they made commission and that she was putting someone else's name on the sale because she was salaried. Glad to know they care about animals here, oh wait, no just sales. The worst part of all is that the puppy came home with a severe case of kennel cough and giardia, two very common conditions for pet store pets and both very noticeable if you spend even 5 minutes with the puppy. I was very upset that I was not told about this. I have made three trips (60 miles round trip each) to their vet in Fort Myers, who spent more time selling me dog food than examining the dog. It is clear he enjoys his contract with them because he had the audacity to tell me I was lucky the puppy had kennel cough now because he would be stronger later and it is a good thing.

I watch this puppy have coughing fits two dozen times a day and he often gets nauseous. He sleeps most of the day. I have missed work for his vet visits, to pick up medicine and to watch him on the days he has been very bad. I have tried calling the pet store 3 times. I was told once that the manager would call me back. Four days later, I called because they never did and I was told there really was no manager for "that department". The person I spoke with the third time was supposed to get me the form for the microchip to be put into our name and they said they needed to find it from someone at Lambriar. It has been two weeks. This has been a really sad and upsetting processes and it is clear to me that they do not care for their animals or their customers. I will never enter this store again and I suggest you do the same. These are living things.

Out of all the pet stores in Fort Myers, this is by far the worst I've seen. This place needs to be investigated by Humane Society Officials and shut down. More than 3/4 of the dogs I witnessed in the store have breathing problems--very rapid breathing (most likely due to pneumonia) as well as coughs and extreme lethargy. Most won't even get up when you pet them.

I visited the store with my father who is a board-certified veterinary surgeon, and he was appalled at the condition of these poor animals. There are also two gibbons along with two Capuchin monkeys being held in tight, cramped rooms which are obviously distressed due to their aggressive behavior and loud howling.

I was also taken aback by the price they put on these sick and possibly diseased animals, anywhere from $400-$1000, when the pet store gets them for miniscule prices from abusive puppy mills. On top of all that, this store has been accused by Fox 4 News of selling animals with fake health certificates that have been blindly signed by a quack veterinarian.

If you truly care about the well-being of animals, go to the animal shelter and put these pet abusers out of business. If you don't believe me, visit this hell hole of the pet store for your self.

This place is abusing animals! Please investigate and shut them down immediately. I have been there. There is a poor sphinx kitty, skin and bones. He looks so painfully sad and unhealthy, repeatedly used for breeding and never gets to be adopted. He needs to be rescued and placed in a loving home. Please put an end to this.

If you are a pet lover reading this, and you enjoy special breeds, please go online to find a loving breeder to purchase your animal from instead. There are so many to choose from. These breeders take beautiful care of the kings and queens who have the babies, and loving healthy care of the baby animals as well. Please, put an end to businesses like Pet Kingdom by not giving them any of your money.

It was horrible. Back in December 2006, I purchased a male basset hound who was four months old. All seemed well for the first few days. I took him in to Miracle Mile Hospital for his first free puppy checkup, and he was diagnosed with kennel cough and sent home. I was told by the veterinarian who saw him (I don't recall his name) that I needed to bring him back if he had any drainage from his nose. The next day, he had a lot of green drainage coming out of his nose, so I took him back to Miracle Mile and he was put on antibiotics.

That same night, my puppy was having difficulty breathing, so I called Pet Kingdom to get authorization to take him to the vet. They were closed, so their answering machine picked up, and it stated that for after-hour emergencies, take the animals to Emergency Vet Clinic. I took him in at 11 PM, and they took chest x-rays and labs, then admitted him overnight. The next morning, I had to pick him up and take him to Miracle Mile where he was admitted for five days and diagnosed with pneumonia.

To make a long story short, he relapsed and had to go back to the Emergency Vet (after hours). The process was repeated again: overnight stay, picked up in the morning, taken to Miracle Mile again, and admitted for 10 days for breathing treatments and IV medications - all the while not being able to get a hold of the owner (convenient). Every time you call, they put you on hold and leave you there only to come back and say, "Oh, yeah, she's not here." They gave me a check for $400 for the cost of medications, but refused to pay for the diagnostic testing.

After playing this game with this horrible pet store for the entire month of December 2006, and after I threatened to get a lawyer, they reimbursed me the price of the puppy. But the treatment I paid for out of pocket exceeded $2,000, while the total amount I paid for Jake was $800. Someone really needs to investigate this pet store; I know there are more victims out there. They are selling sick puppies. How many have to die and how many families have to experience the loss before someone takes a stand? It's not about money; it's about justice for the families affected and the animals. I visited the store again on Saturday, October 15th, and saw another baby basset hound with symptoms similar to my Jake's.

Hi. I am writing in reference to a dog that I had purchased in Pet Kingdom on May 07, 2011. I purchased a Chocolate Standard Poodle priced at $900 with a reduced $200. This dog came with a full registration at APRI (American Pet Registry). I had looked through various breeders for this dog and they all were selling the dog for $900 as well, but with limited registration. I thought Pet Kingdom had a good deal for the dog that was $200 less and had a full registration. The pet counselor that sold me the dog was Lisa. She told me to call the store in 90 days to have the papers for my dog mailed to me.

In August, after three months had passed, I called the store. I spoke with Brenda, the person in charge of dog papers in the pet store, and gave her my address so the papers would be mailed. Two days later, I called back and spoke with her, and she said that they hadn't received the papers from the breeder yet. I thought the papers were already in her possession when I gave her my address. Two weeks later, I called again. Brenda told me that the papers were still not there and that she would call me when they receive it. Two more weeks have passed, but I received no call from Brenda and no papers have arrived my home. On August 28, I went to the store looking for Brenda and was told that she was no longer working there. So, she wasn't able to call back the next afternoon after our phone call. I called on August 29, which is over 90 days as promised, and spoke with Sarah, a cashier. I asked her for Charlotte, the store owner, and was on hold for 10 minutes. When I spoke with Charlotte and explained my ordeal with my dog's papers , she told me that Brenda did work there but only once in a while since she had another job. Charlotte was going to talk with Brenda about Chico, my dog's papers. On August 30, I called again to talk to Charlotte. Sarah put me on hold for 12 minutes. After I got tired of waiting, I hung up and re-dialed. This time Jeff answered the phone. I explained my situation all over again to him, and he apologized for my waiting and was told that Charlotte wasn't even in the store, and he asked who was it that told me that Charlotte was there. He also told me that he was sitting in Charlotte's desk and was leaving her a note of my name and number so she will get back to me first thing next morning.

Today is September 1 and still no phone call from anyone. So, I called one more time, and spoke with Mark and once again explained my problem. He told me that he knows about my case because Brenda had spoken to him about it, and he knows that there has been a lot of issues with this broker (breeder). He knows that there is another dog with the same problem and that the broker doesn't send the papers to them. He understands its not my problem, its theirs, and that it needs to be fixed if there are already two customers or more waiting for papers. He was going to speak to Charlotte and call me back in 10 minutes. Mark never called me back, so once again I called the store. I asked for Mark and the receptionist said he had left for the day. I then asked for Charlotte and she asked me what was in reference to and once again told the whole story to her. She said that the owner had stepped out but would return, and asked if she could take a message. I was so upset that I told her that if Charlotte did not return my call that same day, let her know that this would reach every News Channel and Newspapers. And that I was tired of all their lies. As of today and more than 24 hours passed, still no phone call from anyone. I assumed that I would get a call back, but I guess they don't care what ever actions I take.

I am starting to think that Pet Kingdom sold me this dog without papers and that is why the dog had $200 discount. If this is the case, then they need to refund my money back because a dog without papers is not worth $700. I have looked at reviews of Pet Kingdom online and they have a bad reputation of selling sick dogs along with other things. When I purchased Chico, he as well was sick. I took him to Pet Kingdom's vet and he was found with a respiratory infection which needed antibiotics. Few weeks after, I took him to my personal vet which diagnosed him with hook worms and round worms. Pet Kingdom is a popular pet store in Fort Myers that everyone loves visiting, however, everyone needs to know about this issue of papers, along that they sell sick dogs and are full of lies. Pet Kingdom is not really how it seems, their customer service is horrible and I am worried of my dog Chico's papers. Thank you.

Carlos **

RE: Pet Kingdom, long story made short...bought a female King Charles Spaniel for 1083.00 October 2010. She began to walk funny in May of 2011 so we took her to our vet who determined she has severe hip dysplasia; a hereditory disease covered under the Pet Lemon LAw in Florida. An exam was given and x-rays taken. We went back to Pet Kingdom who said return dog or keep her and we will pay for surgery. They told us take her to a specialist.....we did who determined surgery is not an option. According to the Florida Dept of Agricultural and Consumer Services Pet Lemon Law website we should be reimbursed for "reasonable" fees incurred in an attempt to cure dog.

When we approached Pet Kingdom they said our costs incurred were not reasonable. Tell me, how can you determine if a dog has a permanent disability without first going for a vet visit (at the very least)? Pet Kingdom needs to be investigated for this and we need help getting money back per the Pet Lemon Law. Pet stores need to held accountable for their mistakes in selling high bred/sick animals. Our Penny is only 9 months old and will be crippled at a very young age!! We will not return her per their request...she is our family member! We have kept the Pet Store completely informed thru out this process. Today the manager said she told us we had to take the dog to her vet.....she never ever told us we had to take Penny to her vet....she flat out lied to get out of being held responsible. PLEASE HELP US!!! I await a reply from Consumer Investigators or who ever would be the department to help with this issue. Thanks!!

On 6-13-10 I put a deposit down on a sphynx female kitten. There were only 2 females in the litter and the one I originally wanted was already spoken for. So naturally I had to take the last one. I was told the kittens could not go to their new homes until 12 weeks old. On 7-3-10. my family and I went to Pet Kingdom to visit our kitten. I asked to see our kitten and was told there was a problem, that 2 of the kittens had died. So I asked if one was my kitten and luckily it was not. But since the other female kitten died,the other person gets my kitten! And my deposit is nonrefundable! It's too bad the other female kitten passed but I already had a deposit on my kitten. And something stinks about this! My receipt clearly marks female flesh kitten! My 6 year old daughter was present when the owner told us the kittens died and that we couldn't have the one we picked. Try getting her to understand that when I don't.

On February 1, 2010, my daughter purchased a Morkie (DOB: 11/23/09) from Pet Kingdom at the price of $539.54. On February 4, 2010, the dog was returned to Pet Kingdom, when the puppy was found dead in his pet bed. An autopsy done on that day, by VCA Miracle Mile Animal Clinic revealed that the puppy's death was unknown. While not noted in the veterinary report, according to the store, no evidence of abuse or mistreatment was found.

My daughter sought a refund from Pet Kingdom on February 4, 2010 and was told that a refund was pending autopsy results. Once the results from the autopsy came back, she was denied a refund due to the cause of death being "unknown". My daughter requested the autopsy notes from VCA Miracle Mile Animal Clinic, but was referred back to Pet Kingdom since the dog was returned to the store and Pet Kingdom obtained the autopsy. After several attempts over several weeks, to obtain a refund or autopsy notes, my daughter contacted the Better Business Bureau on March 23, 2010, to file a complaint (case# **). After several attempts to contact Pet Kingdom by the Better Business Bureau, on April 6, 2010, the case was closed because of Pet Kingdom's failure to answer.

I, again, attempted to obtain those results from VCA Miracle Mile Animal Clinic on April 27, 2010 and was again referred to Pet Kingdom. I attempted to call "Lisa" the puppy sale manager, several times that day and the call was never picked up after being on hold well over five minutes each call. When I called back, I was told that I needed to speak with "Brenda" who informed me that the "stories didn't make sense" so that's why a refund wasn't given, despite there being no evidence of mistreatment by my daughter.

The store owner was unavailable to speak with me, but Brenda explained to me that another puppy would be made available at a discount price (because no evidence of mistreatment was found during the autopsy), but under no circumstances would a refund be given. I explained to Brenda that had I been consulted by my daughter prior to the purchase of this pet, I would have advised her that under no terms should she purchase a pet from a pet store, so another puppy at a discount was unacceptable, especially since we now live in North Carolina and wouldn't be shopping for a puppy in Fort Myers, FL. My daughter lost $534 and doesn't have a dog.