Complain about a product or service

Nutro Pet Foods

Alie of Brooklyn, NY October 15, 2009

I had reported here my cat's death after eating recalled Nutro Complete Care Adult Ocean Fish Flavor back in early September. I received results a couple of days ago from the Pet Food Product Safety Alliance on the sample I forwarded to them to have tested - and guess what? 2100 PPM ZINC. Wow, my knees gave way and I buckled to the floor. Most certainly this food murdered my cat. Hold on to your packaging, any leftover food you may have, do not throw any of it out. If you suspect there is something wrong with your Nutro food, have it tested, and keep some extra for yourself for further testing. Report your situation to the FDA. I've been working with a very attentive representative at the FDA, who is collecting all of my information.

Lora of Morrisville, NC October 14, 2009

I had fed Nutro natural choice for over 10 years with no issues. In April 2008, my malamute and mal/shep mix, who had never had any health issues, both became critically ill within the same weekend. They had fevers of 105, and their liver/pancreatic levels were off the charts. The vets at the emergency clinic were stumped, only said the symptoms were consistant with poisoning. (They had absolutely no access to any poisons).

My vet bills were over 2000. My 12-yr old girl died 2 days later, My 9-yr old recovered when I began cooking his own food, but still has interminttent pancreatitis and a head-tilt from the neurological damage he suffered. I've spoken to Nutro customer service reps on multiple occasions. They read prepared statements and lie to me about looking into my case. They want all the information I have sent to their legal department, and offer no other recourse.

Dan of Lexington, KY October 13, 2009

Have been using the same food(NUTRO max senior w/glucosomine) for several years, my dog 10 year old boxer, has been having stomach problems off and on for about 2yrs. Wrote it off to boxer breed tender digestive system. She would eat grass and vomit once a week, recently, 4 months ago, it seemed worse.

Bought a fresh bag about 2 weeks ago, she became ill, vomit diarhea, and just refused to eat the food anymore. It's been 1 week since she ate Nutro, and is doing very well now. Will never use this brand again.

Karen of Gansevoort, NY October 8, 2009

I have complained before about the death of my 1 year old cat and illness of other cat after eating the recalled Nutro cat food. Just to update you my food was tested and had almost 2000 ppm zinc....way off from the 250 ppm listed on the bag and the 550 ppm that two nutro representatives have told me is the maximum found in any of the recalled food. So why is it again that mine had almost 2000 ppm? Of course no one at Nutro can address that. Slides that were taken of my deceased cats liver....the only thing that was saved....I had no idea of the recall until after she had passed away...showed that she died from a chronic toxin that poisoned her over a long period of time. Isn't it amazing that in Nutro's eyes this is not proof that the toxin that poisoned her wasn't zinc? Even more amazing is the money that we are spending on our pets while three members of the Mars family rank in at number 19 of the top wealthiest Americans with 11 BILLION DOLLARS EACH !!!!!!!

Now we know that they are saving their money by putting things in our pets food that don't belong there and providing no quality control. Check out there quality assurance statement on their website....do you think the food we are buying has been checked like they say??? It's no coincidence that they just withdrew their puppy food. Amazing that they didn't withdraw the cat food that was made on the same exact machine as this puppy food where a workers hat supposedly got sucked into a machine. Do you think production was stopped immediately when this happened. If it did would several varieties of puppy food be withdrawn or one?? No sense at all. I have never heard a word back from them about my complaint and they refused to take my food that has tested so high. What has this world come to?

Nancy of N. Eastham, MA October 8, 2009

Ok I started posting about my experiences back in February. This condition does not go away :( Here it is October and I'm going to speak with a 3rd vet about BeeBee. He had a mild seizure a month or so ago and I brought him to the emergency vet. It was very mild but it was the first one after his big one in May and I paniced. Good thing I did because I found that his blood protein is dangerously low. But he does not behave that way. He is alittle droopy and such but once he gets around people he's happy, wants attention, tail is going. I tried a few things that I wanted to in my mind (changing diet, etc) and that didn't help and with his water consistancy diarehha I opted for the ultrasound. I was there for the procedure - not that I could tell much - and had to make more calls to get the results than I thought I should have and they think it might be a loop in his intestine and there might be a tumor but since he's not clinical play it by ear but ELECTIVE EXPLORATORY surgery was suggested (1st vet), it's up to me but if I wait too long I might be faced wth a ruptured intestine but surgery was also suggested (2nd vet) - I have an appointment today with a 3rd vet who I have heard good things about as far as honesty and integrity and I will hopefully get all the pieces put together. I tired of hearing that he's not clinical - of course he's not. I refer back to Nutro to them but they don't seem interested in consumers experiences which makes me mad because everyone that has posted here who has had issues mirror mine exactly. I'll keep you posted as to what she says/what the surgery reveals if I have it done. Since there are so many posts here I also would like to see CA set up some kind of way to contact other posters. It might be helpful if a bunch of us in the same state/area all go to one Vet with our files - then maybe they would listen....

Jessica of Memphis, TN October 8, 2009

My kitten just spent the day in the vet's office after eating some of the food that was produced after the expiration date on the recall (9-01-10). The type she eats hasn't even been mentioned in the recall - Nutro Max Kitten. After 425 dollars worth of tests, X-rays, IV fluids and medicine, which produced negative results. I decided to look up recent pet food recalls and found this site.

The stories from other pet owners are horrifying. Her symptoms were the same, lethargy, throwing up, diarrhea and refusing food. Luckily we caught it early. The food is probably still on the shelf as I just bought it two weeks ago. They're trying to act like it's not that big of deal by calling it "not nutritionally balanced" but it is essentially metal poisoning.

All the while, Nutro is giving itself a big pat on the back for the voluntary recall. Nutro denies that any cats have even become ill from the items in this latest recall which as evidenced by the complaints on this site is an outright lie. My vet is in complete agreement that this pet food is what caused my cat's illness.

William of Hermosa Beach, CA October 7, 2009

I've been feeding my dog Nutro Natural Dog Food since he was a puppy. He's 1.5 years old now, and suddenly got a bad case of uncontrollable diarrhea and mild vomiting that lasted weeks. Also, he started getting skin rashes and constant itching.

After extensive and expensive tests, the vet found nothing. I moved him off packaged food and onto chicken and rice. He recovered well for over a week. I put him back on his food, and the symptoms come back at once. I'm changing his food, and I'm relieved to see others report similar issues.

Kim of dallas, TX October 4, 2009

I have been feeding my kittens nutro complete care indoor kitten food. Both my kitten have been on this food for nearly 6 months, one kitten had been throwing up off and on - not realizing it was the food. Once the other kitten started throwing up. I changes their food - the throwing up has stopped. I have made several attempts to speak with someone with NUTRO- no one has returnd my calls or emails

Melissa of whiting, IN October 4, 2009

My family has a beloved snowshoe siamese cat. he is just 16months of age and for the past 6month we have been dealing with urination issues. It took me a while to recognize what could be causing the odor in my home as i never had this problem with a pet before. After taking him to the vet i was told he had the severest case of a bladder infection and was put on an anti biotic for 2weeks. During this time my cat would not move out of a corner in the closet i thought i might loose him. a month later things weren't getting better and i found thousands of other complaints about this product. My vet now has him on a stronger anti biotic, antidepressants and has asked me to now feed him hills science diet and things are slowly getting better.

Carol of Marietta, GA October 2, 2009

Our 14 year old Cocker Spaniel, Dixie, became ill and was tested extensively at Animals first Vet Hospital. There were no medical reasons for these severe symptoms. She was vomiting, diarrhea, and finally refused to eat. She became very weak and could not walk up or down stairs. She slept almost continually. She has been leashed and rarely even leaves her own yard for walking. We thought she was just in the last phases of dying. She had been fed Nutro Ultra Senior Dog Food exclusively for years. After the Vet strongly suggested changing her food, she surprisingly recovered almost completely. After reading many of the blogs on this dog food, it seems that Dixie was probably being poisoned by her dog food.

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