Complain about a product or service

Nutro Pet Foods

Amy of Lachlan, Australia November 4, 2009

In regards to the Nutro Compliants, i would just like to make every Austalian aware that 'Nutro Natural Choice' in Australia is not affiliated with the Nutro 'Mars Comapany in America' if you would like to confirm this please call the Australian Nutro. I can also confirm that i have been feeding my great dane who has a very senstive stomach (allergic to wheat and beef and has had really bad diarrhea on other food)on Nutro Natural Choice and she has become very health and her stool are perfectly wonderful.

also please note, in regards to the 'so called FDA Investigation' well i went to FDA's website and i quote "FDA Statement on Nutro Products, Inc. April 28, 2009 FDA is clarifying that Nutro Products, Inc. is not currently under investigation. FDA does not typically confirm or deny the existence of an FDA investigation. It has recently come to our attention, however, that a media report incorrectly concluded and reported that Nutro Products, Inc. was the subject of an investigation."

Judith of Miramar, FL November 2, 2009

A couple weeks ago my shih-poo became very ill with bloody diarrhea and vomiting. She was hospitalized and the vet ran tests that proved inconclusive. The vet could only say that she probably ate something she shouldn't have. She was hospitalized due to dehydration and was given charcoal to absorb the unknown toxin. It was discovered that she had lost 3 pounds. She improved over the next couple weeks and then today started vomiting again right after she ate the Nutro food. Our lab has also exhibited soft stool, excessive thirst, and vomiting but not to the same extent as the smaller dog. I am discontinuing use of this dog food immediately. The first vet bill was 500 to come to the conclusion that they didn't know what was wrong with her. Now I am facing another vet bill if the vomiting continues.

Karen of Fordyce, AR October 25, 2009

I recently bought a bag of Nutro Natural Senior Cat food for my siamese. I mixed the Nutro with her Proplan. She has developed diarrhea as a result of adding the Nutro. I stopped the Nutro immediately, but the symptoms have not gone away. I'll be taking her to the vet first thing in the morning. I feel just awful for feeding her this food. I should have read all the pet owners' experiences beforehand.

Robin of Carver, MN October 25, 2009

Purchased Nutro Max Adult Dog Food and Adult Mini Chunk. October 11, 2009 for the first time. Our 6 yr old lab started vomiting a few times a day after starting on this food, the day I stopped feeding her the food, she had vomited all of the food 15 min. after eating and was lethargic. The following day her whole head and face swelled up. Our 1yr old chihuahua refused to eat the mini chunks, finally ate some of our labs larger chunks and became very ill the following day. Lethargic, vomiting blood, diarrhea, refusing to eat anything. I immediately stopped feeding both of them the Nutro Max food and started with home cooked rice and beef, the next day the vomiting had stopped, still obviously not back to normal health (except for a little diarrhea, slow moving and the swelling in our labs face) but feeling better. 2 days after stopping, appetites were back to normal and energy levels back. I returned the food to Petco and was given a refund to purchase a different brand. Our dogs seem to be fine now. Hopefully no permanent health problems were caused from this food. After reading about other pet owners stories we feel very lucky that we didn't lose our dogs. We are surprised this food is still on the shelves and hope their are no other deaths caused from this food.

Alie of Brooklyn, NY October 15, 2009

I had reported here my cat's death after eating recalled Nutro Complete Care Adult Ocean Fish Flavor back in early September. I received results a couple of days ago from the Pet Food Product Safety Alliance on the sample I forwarded to them to have tested - and guess what? 2100 PPM ZINC. Wow, my knees gave way and I buckled to the floor. Most certainly this food murdered my cat. Hold on to your packaging, any leftover food you may have, do not throw any of it out. If you suspect there is something wrong with your Nutro food, have it tested, and keep some extra for yourself for further testing. Report your situation to the FDA. I've been working with a very attentive representative at the FDA, who is collecting all of my information.

Lora of Morrisville, NC October 14, 2009

I had fed Nutro natural choice for over 10 years with no issues. In April 2008, my malamute and mal/shep mix, who had never had any health issues, both became critically ill within the same weekend. They had fevers of 105, and their liver/pancreatic levels were off the charts. The vets at the emergency clinic were stumped, only said the symptoms were consistant with poisoning. (They had absolutely no access to any poisons).

My vet bills were over 2000. My 12-yr old girl died 2 days later, My 9-yr old recovered when I began cooking his own food, but still has interminttent pancreatitis and a head-tilt from the neurological damage he suffered. I've spoken to Nutro customer service reps on multiple occasions. They read prepared statements and lie to me about looking into my case. They want all the information I have sent to their legal department, and offer no other recourse.

Dan of Lexington, KY October 13, 2009

Have been using the same food(NUTRO max senior w/glucosomine) for several years, my dog 10 year old boxer, has been having stomach problems off and on for about 2yrs. Wrote it off to boxer breed tender digestive system. She would eat grass and vomit once a week, recently, 4 months ago, it seemed worse.

Bought a fresh bag about 2 weeks ago, she became ill, vomit diarhea, and just refused to eat the food anymore. It's been 1 week since she ate Nutro, and is doing very well now. Will never use this brand again.

Karen of Gansevoort, NY October 8, 2009

I have complained before about the death of my 1 year old cat and illness of other cat after eating the recalled Nutro cat food. Just to update you my food was tested and had almost 2000 ppm zinc....way off from the 250 ppm listed on the bag and the 550 ppm that two nutro representatives have told me is the maximum found in any of the recalled food. So why is it again that mine had almost 2000 ppm? Of course no one at Nutro can address that. Slides that were taken of my deceased cats liver....the only thing that was saved....I had no idea of the recall until after she had passed away...showed that she died from a chronic toxin that poisoned her over a long period of time. Isn't it amazing that in Nutro's eyes this is not proof that the toxin that poisoned her wasn't zinc? Even more amazing is the money that we are spending on our pets while three members of the Mars family rank in at number 19 of the top wealthiest Americans with 11 BILLION DOLLARS EACH !!!!!!!

Now we know that they are saving their money by putting things in our pets food that don't belong there and providing no quality control. Check out there quality assurance statement on their website....do you think the food we are buying has been checked like they say??? It's no coincidence that they just withdrew their puppy food. Amazing that they didn't withdraw the cat food that was made on the same exact machine as this puppy food where a workers hat supposedly got sucked into a machine. Do you think production was stopped immediately when this happened. If it did would several varieties of puppy food be withdrawn or one?? No sense at all. I have never heard a word back from them about my complaint and they refused to take my food that has tested so high. What has this world come to?

Nancy of N. Eastham, MA October 8, 2009

Ok I started posting about my experiences back in February. This condition does not go away :( Here it is October and I'm going to speak with a 3rd vet about BeeBee. He had a mild seizure a month or so ago and I brought him to the emergency vet. It was very mild but it was the first one after his big one in May and I paniced. Good thing I did because I found that his blood protein is dangerously low. But he does not behave that way. He is alittle droopy and such but once he gets around people he's happy, wants attention, tail is going. I tried a few things that I wanted to in my mind (changing diet, etc) and that didn't help and with his water consistancy diarehha I opted for the ultrasound. I was there for the procedure - not that I could tell much - and had to make more calls to get the results than I thought I should have and they think it might be a loop in his intestine and there might be a tumor but since he's not clinical play it by ear but ELECTIVE EXPLORATORY surgery was suggested (1st vet), it's up to me but if I wait too long I might be faced wth a ruptured intestine but surgery was also suggested (2nd vet) - I have an appointment today with a 3rd vet who I have heard good things about as far as honesty and integrity and I will hopefully get all the pieces put together. I tired of hearing that he's not clinical - of course he's not. I refer back to Nutro to them but they don't seem interested in consumers experiences which makes me mad because everyone that has posted here who has had issues mirror mine exactly. I'll keep you posted as to what she says/what the surgery reveals if I have it done. Since there are so many posts here I also would like to see CA set up some kind of way to contact other posters. It might be helpful if a bunch of us in the same state/area all go to one Vet with our files - then maybe they would listen....

Jessica of Memphis, TN October 8, 2009

My kitten just spent the day in the vet's office after eating some of the food that was produced after the expiration date on the recall (9-01-10). The type she eats hasn't even been mentioned in the recall - Nutro Max Kitten. After 425 dollars worth of tests, X-rays, IV fluids and medicine, which produced negative results. I decided to look up recent pet food recalls and found this site.

The stories from other pet owners are horrifying. Her symptoms were the same, lethargy, throwing up, diarrhea and refusing food. Luckily we caught it early. The food is probably still on the shelf as I just bought it two weeks ago. They're trying to act like it's not that big of deal by calling it "not nutritionally balanced" but it is essentially metal poisoning.

All the while, Nutro is giving itself a big pat on the back for the voluntary recall. Nutro denies that any cats have even become ill from the items in this latest recall which as evidenced by the complaints on this site is an outright lie. My vet is in complete agreement that this pet food is what caused my cat's illness.

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