I sent in 2 products that were supposed to be part of the recall. I received a check for one of the products but the other one wasn't part of the recall. They only sent back an empty box rather than the product that was in it. I have made 4 calls from Feb 25 to April 9th only to be told it was being sent to a supervisor and I would be contacted within the week. Never did hear from anyone. The last time I called, I asked to speak to a supervisor. He said he would check into it and would call me back in 1-2 days and let me know if they would be sending my product back or a check. I never heard anything.
Consumer Complaints & Reviews
I sent in all requirements for free Prevacid 24-hour 28ct coupon rebate. I received notice that I had not sent in the original receipt (which I had). I called and was told they had received the receipt, but could not read the date. I sent a copy, no response. Now they are saying it is "too late" after the deadline. Really? Interesting thing is several friends who rebated had the exact same experience. Amazing that none of us (all seasoned rebaters) sent a receipt with date that could be read. This is nothing but a scam! Shame on Novartis and their lack of integrity!
I had ordered your product in October 2011 and tried it for about 45 to 60 days and never lost one pound. I had called and was told to send back all of the bottles, empty as well as the full ones. I did, so in December, along with all the paper work and to date I still have not received my $109.95. If you need a copy of my cancelled check I can get that to you. Please refund my money.
I, like the other complainants, submitted my refund in plenty of time back in November, 2011 and to date, no refund. I have been refunding for years and I've never had this problem.
On November 3, 2011, I submitted a rebate offer for Prevacid 24HR 28 ct. As of this date, January 9, 2012, I have not received my rebate. I called 1-800- and was kept on line forever. I was unable to speak to anyone.
Today, again, I called as follow-up to previous calls regarding non-received Prevacid 28ct rebate that was mailed in October 2011. I spoke to "Kyle" regarding this matter. He assured me my rebate request was received, and that I qualified (which of course I did). After a devil-may-care attitude, I insisted on escalating this matter and he said someone would call me back, although not today, and at unknown time.
I have also posted complaint with Attorney General Office consumer complaints. I have been "rebating" for over 20+ years and suppose I am lucky this is first time being scammed. Hopefully, a positive result will come to me and many others regarding unfulfilled obligations.
I received a mailer which was using another company's name, Novartis, formerly used name Navixar and also using another diet product's name, Nutrim. The mailer is a scam. The names of CEO and president of the company are not that of real people found on the real Novartis site. People are sending in money to them and not getting anything. I researched first and found them out. Scam alert!
I sent the required info, form, invoice etc. And I kept copies. Two months later and a week after the deadline to file a rebate, they informed me I was declined due to not sending an invoice. I told them I did and had copies. I faxed it again and followed up The lady stated I had completed it and it would be processed. Two more weeks and I got a second denial for being outside the time frame. I again called and complained. Again, I was told they would process it and it was a computer error this time. Two more weeks and I was declined again for being outside the time frame. I called and complained again. They refiled again and advised me to call back in a week. I called back yesterday. She stated it was just waiting for payout. She did not however state that it was approved or the check was being sent. So basically, she would not answer my question if it was accepted and a check was in the mail, tricky lingo on their part. By the way, this is my 3rd time using their horrible rebates and have yet to been paid ever.
On March 2010, I mailed in the rebate for free Prevacid 42 ct. Three months later, there was no rebate. I have all the paperwork and I tried to send the mail again but it was returned. I hate rebates. I never get the rebate of $29.99 plus tax as promised.
I have a rebate form for a $10.00 rebate for Deramaxx dog medicine. After purchasing 90-count supply at $100+ at 1-800-petmeds, I filled out all the information and prepared the envelope for mailing. I decided to call the number on the form to find out if a copy of the confirmation email would serve as a receipt. I was asked what online company I purchased from and then was told 1-800-petmeds was not one of the handful of online companies they accepted. Nowhere on the rebate form do they list acceptable stores/sites or even mention that purchases from some businesses would not be accepted. I find this highly deceptive as my choice of Deramaxx brand over other anti-inflammatory was due to $10 rebate.
