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Littermaid - Customers' Diagnoses

Littermaid • Fire hazard • Feline entrapment • Unhappy new customers • Unhappy repeat customers • Accessory problems • Customer diagnoses • Privacy tent • Slow order processing

Joe of Ridgecrest CA (11/30/03):
I contacted Littermaid about my $175 cat box failure. They said they would not replace unit since cat urine found its way to the circuit board and corroded the circuit traces. They claim that this is an "accidental" failure and not related to faulty workmanship. I told them it was a cat box and what am I supposed to do, get training for my cat to not pee against the side. It appears that the cat pee can enter under the lip of the unit and also the battery box.

Cat urine is extremely corrosive and Littermaid didn't use any method to protect the circuit board. Also, the timing circuit of the board fails after a determined amount of time. You can almost time it to the week when the units power will simply shut down. I wouldn't be so angry if it weren't for the fact that I tried to work with them on some suggestions that would make the unit more viable and less prone to failure.

Shawn of California MO (6/9/03):
I bought my Littermaid on 09-30-2002 and have been arguing on the phone with different people since the purchase. The unit did not work when it arrived. The warranty dept. for littermaid is bogus, they give you the runaround and will not refund money or replace products. I am a professional electronic repair person and have told them exactly what is wrong with the unit and they repeatedly deny any wrongdoing.

The green boards (electric circuit boards) in these units are sloppy and do not work correctly. I have worked on several of these Littermaid mega's and they are simply not made to work for any extended period of time if they do work at all.

Vicki of Pawnee OK (2/28/03):
My Littermaid Mega litter box worked well for about 15 months, then stopped. The rake stopped at the receptacle. I turned it off and on, heard a click, but no movement. Finally, I disconnected the transformer, put 8 D batteries in it, and it works again. I noticed a number of complaints were similar to mine. I am planning on taking the transformer to Radio Shack to find a replacement as I think this is the problem.

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