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We have received a number of suspiciously similar emails claiming to be from customers singing their praises about High Tech Pets. Certain elements not visible in published version are also suspicious. We are so far been unable to confirm the veracity of these submissions but will continue trying.
Jack of Kokomo IN (03/13/07)
I ordered the elect. dog door from this company. It is a great product. It works reliably and has all the features it ads brag about and then some. I think people should know that our experience is that they are a very reputable company with fantastic products.
Anna of Madison WI (03/10/07)
I hope I am allowed to send in a positive comment about this company. I ordered an electronic door from them and it is really the best pet product I have ever owned. I thought long and hard about purchasing such an expensive pet door online. Upon receiving the product, I breathed a big sigh of relief. The unit is very well build and has very slim attractive styling. It was easy to install and has worked well for over a year now in rain, snow, heat, cold, even a lightning storm that killed our TV service. The pet door has worked like a trooper without fail. Back when I purchased the unit the only place you could get it was online. Now, I see it in many stores and on numerous websites. I can tell you why. This is a well made, innovative invention that really does the job. I am so happy with their product that I felt I should write in to balance the mostly negative reviews that people seem send to your site. I, for one, am a happy and loyal High Tech customer.
James of Austin AR (02/25/07)
Four months ago I purchased an electric pet door on High Tech Pet's website. I asked for support in understanding the installation and later in buying the rechargeable battery and in getting extra collars. In each case the company has been helpful and cheerful. Also, I found their staff really funny and fun to work with. We had a very good experience with their products and service and I would like to add my voice to those praising this company.
John of Brewton AL (02/08/07)
I needed to order another collar for my auto pet door because we have a new puppy in the family. In searching the product name I came upon your site. I wanted to write in and say that this company has provided my pets and I with fabulous products and friendly service. We think they are a fine company to deal with. Your readers should know that not everyone has a complaint about them. We would like to sing their praises!
Elizabeth Elders of Greer SC (01/09/07)
I have read many of the complaints here and I have to say that they do not at all fit my experience with this company. I have the new Power Pet door and it is a wonderful, reliable product. I have purchased products from them for years whenever my dogs have a need for the things they make. I have always been treated fairly and courteously. I personally feel they are a good company with whom I have no hesitation doing business at any time in the future.
Rick of Martinez GA (12/21/06)
I found your site while looking for the Phone number/address for High Tech Pet. I bought their system with 2 additional collars and had problems with the batteries dying after about 2 weeks. (These batteries cost $6 a piece.) When I got in touch with Hi Tech they sent me 3 new rechargeable collars and a transmitter. I have been using them for quite a while now and they work great!!! As far as this site and all the complaints about High Tech, I have this to say: I think what most people should understand is that those who are happy with their collar would have no need to go to a site like this. Why would they need to? They are busy going on with their everyday activities because their product is performing as designed. You may have plenty of complaints here, but like I said, the happy customers would never find your site.
Marcus of Hollywood FL (12/03/06)
Please quit slaming this company. We have purchased from them several times an have always received the best in service and product quality. I read through your complaints and think they are bull. I think their products are unique in the pet world and I would hate to see them get damaged by the bunk printed here! At least one or two of your subscribers had the wherewithal to send in some positive, truthful comments.
John of Saint Paul MN (12/02/06)
I find this website confusing. I read ever complaint (I also noted some positive comments) and they don't sound like they are talking about the company that I have been a loyal customer of for over five years. I bought the automatic dog door, the electric dog fence and several bark control collars. Their products are the best I've seen. I have always been treated like I was king of the World by the staff. On the one occasion when I had a problem Jenny in customer service helped me through it in a very knowledgeable and professional way. She took an interest in my pets and I and I really felt I was treated wonderfully. It turned out that I had made a mistake in twisting the wire to my fence system and she quickly helped me to get it right. Now the product works far beyond my expectations. So somebody please tell me what these complaints are all about! I personally think this company is first rate and I will always check them out first when looking for a high tech gadget for my dogs. Great products, great service and wonderful treatment!
Angela of Madison WI (11/21/06)
I ordered a Power Pet door from High Tech Pet Products in October of 2002. The product design was the most clever I had ever seen. The door worked fine for 4 years. I upgraded to the new model in December of 2006. I was happy that the company gave me a $100.00 discount for having the first model. This new one is simply wonderful. It looks nicer and has all sorts of new features. I love this product almost as much as Joe, my Cocker Spaniel (Joe Cocker), does. My four years of experience with this company tells me that they are highly ethical. They have always treated me like I was their most important customer.
Good reliable product and a happy dog.
Kathryn of Appleton WI (11/07/06)
I am writing in to tell everybody what a great automatic pet door I got from this company. I used to own the older model of their door. I did have some problems with that model but, the company stood behind it and kept sending me new parts to keep it working. The complaints I read here must be concerning the old model because the new one I received in April of 2006 is much, much better. It's as if they listened to all my concerns when they re-designed it. The first was made of metal and plexiglass. This one is made of molded plastic and it is actually much stronger, more rugged and nicer looking.
The old door had only two control buttons on the side, one to turn the unit on and off, the other to make it open manually. This one has a user panel in front with many more features. I can adjust different inside and outside distances and I can set it for in only and out only. Another great feature is the battery back up. It has a rechargeable battery that kicks in if the power goes off. Operation is very reliable. I have not had a single glitch so far, which is saying a lot since my German Shepard can figure out how to destroy just about anything.
It has worked in all kinds of weather including rain. The insulation factor is great. The panel makes an air tight seal when it is closed. That's important to me since it is freezing here all winter and sweltering in the summer. By the way, my old door was over one year old and out of warranty but, the company still sent me the new one for free! This was way above and beyond what I expected and I personally think they are absolutely wonderful!
Great new product, much improved over the original. My dog and I are completely happy with it.
Margret of Beaverton OR (10/30/06)
I know this is a forum for complaints however, I felt I had to write in about the wonderful experience I have had with this merchant. They have great products, great pricing and courteous customer service. I received my product in record time. My containment system works great. At one point I one of my dogs chewed the other dog's collar. I did not feel right making a warranty claim since there is no way to make a collar that is chew-proof. I called to order a new one and in making conversation I mentioned that my dog had destroyed his brother's collar. Liz immediately cancelled the paid order and sent me a replacement collar free.
I did not even have to return the old one. This is good old fashioned customer service. The reason I am writing this is because when searching google, I saw the Consumer Complaints against High Tech Pet Store I was very surprised to see complaints against a company that has treated me so well. I would not hesitate to make another purchase from this company or to recommend them to my friends.
I got great products, great pricing and great customer service!
Sue of Scottsdale AZ (05/16/06)
I just wanted to post a follow-up to my previously filed complaint. While my past dealings with High Tech Pets were less than satisfactory, Nick, the owner, has stepped up and made every effort to rectify the problems that I was experiencing with my products. His efforts to date have been very professional and devoted entirely to customer satisfaction, and are very much appreciated.
Mary of Fenton MO (04/20/06)
We ordered a power pet fully automatic pet door, we loved it. When we installed it, it worked fine for awhile then broke. We sent it in for repairs we recieved the door back and it did not work correctly so we phoned the company and they said the door would be picked up the nexed day, which it was and it is now one year later and no dog door.
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