HealthyPets.com

I ordered 3 items on June 20th, order number 5442779. The total was $105.97. My credit card was charged that same day, even though in their shipping policy it stated I would not be charged until the items shipped. I saw a couple of days later that one of the items was on back order, I waited a couple of weeks more, it was time to treat my dog with the flea control I had ordered and they didn't have. I looked at my order status and saw that another of the items was on back order also.

I called and they said that one items had shipped. This one item was $56.99. since they had no idea when the other two items would be available. I asked if we could cancel them and get a credit for $46.98. That was July 2nd. They assured me that would be done.

I waited a week and no credit appeared on my card. I called again and was assured I would get my credit, did not happen. Two days later I e-mailed them. My return e-mail from Michael in sales said I would be credited that day, July 13th. Didn't happen. On July 15th, I filed a complaint with PayPal. After 4 more e-mails, on July 19th, PayPal informed me that the case was closed because they had shipped my order.

I explained in detail several times that I only received one item on that order worth $56.99 and my card was charged $105.97. I filed another complaint about PayPal's inability to settle this problem. PayPal assured me they would look into it, but it would take 30 days. I am total fed up with them also.

I know that $48.98 doesn't sound like much but I am a retired citizen with little income. I just don't appreciate the stress these ** have caused.

I placed an order for pet supplies. The company sent the order twice and billed me twice. I returned the second order along with written request to credit my mastercard account. They failed to do so. I called them several months later and asked for the credit. They said they would give me the credit. Several months later, still no credit. I called them again today and was again promised I would get the credit. It remains to be seen. This was a real nuisance.

I placed an order on May 3rd after contacting this company 1st to see if the product I needed was in stock. After calling for 3 HOURS I finally got through (THAT should have been a sign right there of their lousy service but I gave them the benefit of the doubt) I was told it was in stock.

I paid for the 2-3 day shipping also. 9 days later still no product delivered, IT TOOK 4 days later of calling them every hour, every day, to find out the status of my order.
When I finally get through I'm told that the product is back ordered, They never tried to call me or inform me in any way of the back ordered item. (But they did not hesitate to charge my credit card and call my vet and get the prescription) Only after I had already called them and cancelled my order did I then receive an e-mail about the backorder.

Woman on the phone was rude and had extremely poor customer service skills.

At that time I cancelled my order (Monday May 12th). I asked how long it would take to refund the charges for this order, I was told 24 hours. It has been 9 DAYS ALREADY and still no sign of the refund placed on my credit card.

I called the credit card company and they have told me that they HAVE NOT gotten any refunds to my account from this company, (The credit card companys policy on receiving credit on accounts is 48 hours after they receive it including weekends).

This was Friday, May 16th at 3pm Eastern Time.
So I try to call Entirely Pets... AGAIN after 4 HOURS of trying to reach them I could not get through, their line was busy as it was all other times!
They give no mailing address on the site they were on or an alternative phone number either.

They have complaints against them with the BBB...matters were not resolved.