Emery Cat

My mom and I both bought the Emery cat scratcher and neither of our cats played with the toy but my mom's cat scratches on one side of it and can't get him to do the other side no matter what we do, but my cats have scratched it all up and I need a replacement scratching surface, but reading the complaints about getting the refills. Maybe I will go and get the Smartycat scratching board, we got our boards from rite aid.

I saw an advertisement on television and a number to call and then I got a pre-recorded message saying that I can buy Emery cat board for $19.95 plus postage and handling of $7.98, and they will send another one free for just postage. Also, for five dollars more, a better Emery cat board! And they go on and on about a cat blanket and free postage. I didn't answer the recorded message with a yes or no. I was just quiet!

I just wanted the one and it wouldn't let me (the way it was worded) do that! So, I thought it would be $19.957.98 for postage and handling and five dollars for a better Emery board but they charged two charges on my credit card and it totaled to $128.00. If I send them back, they want me to pay the postage and handling again. Something should stop people from ripping others off, and when I checked my credit card, they had already got the money for that rip off.

I just threw out one of the biggest rip-offs, Emory Cat, I ever got suckered into and am out at least $100. Not only was it the most uninviting repellent scratching device my cats ever encountered, it looks like something no cat in its right mind would ever touch, which is an insult to them and us. It has the hardest most unnatural, glazed over surface ever and even the most hard-up of cats would never touch it. And forget the brush, it hurts their skin. When I ordered it, I got caught up in prompts with no attendant and somehow ordered 4, which I just got finished throwing in the garbage, again just what the product is, garbage!!!! Don't anyone else order it and I'm hoping the company has gone out of business since I don't see it advertised anymore. Junk!!! Shame, shame!!!

Jill M. in FL

Website does not permit a review of charges before your credit/debit card is charged. I tried repeatedly to cancel by phone, but was told item had already been shipped, and it was too late. There was no option for me. I had my bank call, and they have agreed to refund my order partially, but could not cancel. I will never do business with them, and feel they should be legally stopped.

For $19.95, we could get 2 boards. Once they had our credit number, they started mentioning lots of upgrades we could get so we hung up and then received 4 boards a few days later at $75 with no paperwork in boxes. We knew double shipping but what a scam, rip-off, and company. There were no numbers or addresses to contact so it's a lesson learned.

I thought this would be a good idea to cutting my cats nails. Boy, was I wrong. First of all she won't use it and only played with the feather attached to a plastic stick you place in a hole on the scratch board holder. Piece of junk, so I called the CVS where I purchased it and they refunded my purchase price of $19.99. I'll just have to learn to cut her nails or take her to my groomer for clipping them. My suggestion is not to even think of buying this product made in China.

I purchased the Emery Cat board at my local supermarket. I paid $19.95 + tax. I came home and set it up with catnip, toy and board. Both my cats checked it out and haven't bother with it since. By the way, my cats love catnip. I obtained Emery Cat's phone number online. I've called several times, unable to get a person to speak with, but I did leave my name and phone number. To date, no one has contacted me. I find this appalling and terrible customer service. My advice is to not purchase this item for your cats, it is a waste of money. The super scratcher from Smarty Kat is a much better deal.

Tried to order emery board for cats and as other orders I have observed, they don't allow your view, your order before processing. They also don't process the order as 2 for 1 because of confusion in wording of product. Excessive shipping costs and no return number to cancel.

I got scammed through their marketing ploy as several other people have mentioned. It was online shopping, but they don't follow basic system. Before showing the total amount, they force to purchase it. When I called their customer service number and actually got someone to talk to me, they denied my cancel because they said it has been already shipped (even when I called right after I ordered it). On top page of their website, they show process and handling fees is $7.25, but it turned out $34.90! When I got the product, I found out there was no payslip and company information. Plus, even when I canceled at least 2 of them, they sent 4 of them and they still won't show any refund information. On TV advertisement and website, they say we can refund within 30 days. I saw many people suffering from this company with the same problem with me. Nothing on their sales is right.

I purchased this product from a Walmart. It included a base and one cardboard insert. Within the box, there was a small card which noted where to purchase the refills. I tried to go to the website to purchase the insert and the web page says that they are all sold out and to check back later. Since the base is a specific style, it won't fit just any generic cardboard insert. You have to use their specific insert (which I knew upon purchasing this product.) I have checked the site several times and each time they are sold out. I have now read the consumer reports on this product and not only regret buying this product but I regret not doing my homework as it seems extremely dangerous to cats. I will be removing mine immediately.

This should be illegal. There is no chance to view your charges before they're applied and final. The shipping charges are horrendous and there's no way to contact the company to cancel.

I suggest a class-action suit against this fraudulent operation. I can't believe this continues, despite the complaints that I saw when it was too late. Shipping costs turn out to be just about as much as the original advertised price for the item. I'll never buy from a TV ad again. This company's schemes are hurting other honest businesses by instilling uncertainty in the customer.

Used online service and tried to place an order for there $19.95 special which we had clicked it never confirmed our order just took the information and charged our credit card $66.70. There was not way to edit or back out of the sale. We contacted customer service and they could do nothing not even cancel the order. We did not even submit the correct billing information and they still were able to charge the card. We then were sent to a supervisor which was a recorded message that disconnected you.

This should not be allowed and if someone buys something online you should be able to confirm before placing an order because I would not have ordered at all. Our budget did not allow for a $66.70 that should only be $19.95. This is malicious attempt to make big profits on people and overcharge them. This is definitely fraudulent and would never buy from them again.

Just say no to the EmeryCat Board. What a piece of junk! Cardboard with sand glued to it. Most of the sand was already off and laying in the bag that the Emery board came in. The insert is made of flimsy plastic that I know won't last. That's why they give you one free. They also charge you twice for shipping!

I purchased this item at a Rite Aide Pharmacy. The name of the manufacturer and distributor, and the address on the packaging comes up as not existing when I tried to locate it. My cat nearly died because of this item and I am not only extremely upset, but also willing to pursue this any way I can to have this product taken off the market. My two-year-old cat was able to remove the rubber plug that holds the toy in place and swallow it. He began to vomit and quickly became seriously dehydrated.

We rushed him to the vet who hydrated him and when he did not improve, x-rayed him. The rubber tip was large enough to completely block drainage from his stomach into his duodenum. He had to have abdominal surgery and spent a week at the vet's. He is just beginning to move around comfortably and act well nearly a month after surgery.

So, I am not only concerned that this not happen to anyone else, but have just come through what could be devastating financially, and so far have been unable to locate anyone connected with this product. My cat nearly died. Abdominal surgery and a week stay at the vets is very expensive

I bought the Emery Cat from some store. I followed the directions and my cats totally loved it! They played on it constantly and always did their "sharpening" on it. After a while I noticed one of my cats was sick, choking and having a hard time "in the litter box." She would cough like a hairball but nothing came out. After a while my husband and I figured out, she was eating the "cardboard material" from the Emery Cat! Once we got rid of it, she got better in a week or so.

I'm actually pleased with Emery Cat. I had a hunch, after seeing it on TV, that at least a few of my four cats would like it. I'd read the horror stories that buyers had posted about being overcharged online and so never would have gone that route (I have a serious aversion to paying for shipping anyway). I was at Petco today and saw it for $19.99 with a plastic base (I'd read accounts of cheap cardboard bases as well), so picked it up on impulse. Having also read accounts of kitties that had swallowed parts of the toy, I decided not to use it. Why tempt fate? The only bad occurrenceand I'd never noticed this beforewas that the (included) catnip that I sprinkled on the board turned all four of my brood into the feline equivalent of mean drunks. They began punching and swatting at each other trying to get at the Emery Cat. However, things calmed down and within.

I went on their website only to find out the price for the bogo free. In order to do that, I need to put my debit card number in. As soon as I did that, It took my money and placed an order. I didn't ok this to happen. I wanted to see if it was cheaper to do this online or at the store. There is not a number to talk to someone in person. I get an automatic service. It took $71.70 away from me. That is my grocery money for a week. I am not able to buy that much food.

My cat loves to sharpen his nails. He loves the ones from Wal-Mart, so I thought he would like this more, but he won't go near it! I bought it at Bed, Bath, and Beyond and unwrapped it, so I cannot return it. Stay away, this product is junk and a waste of $19.99! Ripped off for $19.99 plus tax.

I bought the Emery Cat at a local supercenter and gave $19.95 plus tax. After setting up the board and attaching the little stick with the bell, and sprinkling the catnip on the board, my cat fell straight into playing with it. But after a day, I noticed the bell wasn't dingling and found that my cat had gotten the bell off.

When I looked, the bell was gone and I couldn't find it, my cat had swallowed it, I found it today (two weeks later). My cat vomited it up! This product is not safe and should be recalled. My cat had not been feeling well and now I know why! He had swallowed the bell. I hope no one else has this problem. I can't imagine if my cat had died and found out later that it was because of that bell.

I purchased the Emery Cat Board from the TV ad. I also purchased the 2nd board and 3 more refills. I received one of the boards with a clear statement on the label that there were 3 packages. I called and complained - a 2nd package was shipped indicating 2 packages. I received the 2nd board, but still not the additional 3 refills I had ordered. I called again and was told it would be shipped. I never received it. I don't know if they shipped them as indicated or not. I have never had problems with delivery, so it makes me wonder. I like the product, but this is just plain ridiculous.

Just want to say that the commercial clearly states that you must pay separate shipping and handling for the "free" Emory Cat. Pay more attention! I bought mine for the same ($20) price at my local grocery store with no S&H. I have 10 cats and every one of them uses it. Catnip came with it and you must apply it for the cats to take interest. I hate TV hype sales but this product does exactly what it says and is helping to save my furniture to boot. I'm now looking for refills as it's about used up.

TV ad said shipping & handline is $7.95. They offer you a 2nd cat board for "free" if you call right away. There was no option to talk to a person on the phone to ascertain the total price. They charged shipping & handling of $15.90. I returned the item by Fedex ground - it cost me $7.07. I first brought the item to the post office & was gold it would cost no more than $10.85 even with delivery confirmation. The TV ad was misleading as to the shipping & handline cost. The customer service said I was being charged for the shippingt of 2 cat boards. The 2nd board was supposed to be "free" but they charged another $7.95 for shipping it. The TV ad never mentioned $7.95 each or $15.90 for shipping & handling. To boot, my cat had no interest in it at all.

I ordered this emerycat board and at the end of the order I am being charged $35.85. A 19.95 thing turned into $35.85. With no real understanding on why this is this way. I have read and found out I am not the only person this company has done this to. When I went to cancel the order they told me it was shipped and cant do anything about it. I have not gotten any e mail saying this was shopped or anything. No real damage! but a lot of frustration on this matter.

On Sunday 4/25/2010 we attempted to order the emery cat board that had been advertised on TV for buying two for the price of one. As we proceeded with the order we noticed that the price was more than double and tried editing the order and found that the web site does not allow you to edit the order. The emery web site automatically processes the order without allowing you to edit the order. We immediately called the customer service number to cancel the order but the recording stated it was not open on weekends.

We called again on Monday 4/26/2010 and spoke to a representative and explained that we wanted this order cancelled immediately and we were informed there was nothing they could do that the order was processed. We continued to explain to the representative that we want the order cancelled but they insisted they could not do anything that the order was processed. We asked to speak to a supervisor and the representative expressed that it would not matter who we spoke to because nobody could do anything because the order was already processed. We finally were able to speak to a supervisor but again we were told there was nothing they could do. We finally found on the web site a place that you could cancel the order.

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Well, on 4/29/2010 emery deducted $66.70 from our bank account. I went to the bank to file a credit card dispute. On 5/6/2010 we found a package on our door step and proceeded to take it back to UPS and returned to sender. UPS does not issue tracking numbers on packages that are refused or returned to sender. Emery Cat only returned $34.00 so therefore charging us for shipping and handling on something we did not want.

This is a continuation of my complaint from 4/26/09. I went online to their customer status at 9 am on 4/27. The order summary was there with a status of "in process". I clicked on "return order", and was given the option of receiving a $10 credit instead of returning. I clicked on "no thank you" and return instructions were given. That means I would now have to pay to return the (2) cat boards.

The order summary had a box to check in order to receive an email notification when the order ships. This resulted in a pop-up box: "We are currently updating our system to serve you better...please tray again later." I then called customer service. The woman told me the order already shipped! This was less than 24 hours from the time I placed the order.

I have now contacted the UPS store where my order is being sent, and I've told them to refuse the shipment. I only wonder if I'll ever get a refund! I also contacted my credit card company to tell them I'm disputing the charge so I don't have to pay interest charges. I'm out the $35.85, and I've spent hours on the phone and on-line trying to solve the problem.

Emery Cat is definitely a scam. I have subtitled a claim to the Federal Trade Commission. All others should do the same to put them out of business and hopefully become part of a class action suit. The website said the item was $19.95 + $7.95 s/h, and if ordering two, you pay an additional $7.95 s/h. I ordered only (1) one, but when the order confirmation came at the end, it showed that I ordered (1)one, with a s/h charge of $15.90. Nowhere does the confirmation show that I would be getting a 2nd one for free. The website does not allow you to go back, and there is no phone number to call.

I must pay $35.85 for something I no longer want, and am not able to cancel.

I ordered the Emery Cat online. The first screen is all your financial and personal info you submit that page and you are stuck. Next page is for upgrades and extras. The last page is the "SUBMIT" page. Submit is right. We are locked in and don't know it yet. The first page with all our info is all they really needed from us to start taking advantage of us. I find it hard to believe it cost as much as the product for someone to pull a pre-packed box off a shelf, slap a sticker on it and set it aside for the postal person. Figuring an average person can do this to at least 100 boxes an hour that's about $1,600 an hour they are racking up.

The product is a piece of junk. The frame is very flimsy and obviously not the product shown in the ads. I don't know how they got a cat to use it in the ads but my 3 cats won't use it even though I applied the cat nip. I have filed a complaint with the Federal Trade Commission's website and I urge all of you to do it too. If enough people do the FTC can open a class action suit for us and put them out of business. The FTC website is confusing and complaint form is hard to find so I urge you to call them. Together we can recover our losses and stop them from cheating others.

I purchased an Emery Cat at Walgreen's and brought it home. My 2 cats were very interested in the fluffy toy and the catnip. They had previously used a cardboard scratching pad and I was hoping the Emery Cat would help trim their claws. I was shocked to see how thick and rough the emery covering was on the cardboard. When I took one of his paws to show him what to do with it, he actually cried and jumped back. I took the cardboard out and filed off some of the emery coating...they still wouldn't use it. I am throwing it out because I didn't save the receipt or the packaging. A $20.00 lesson learned.

My husband purchased this product, Emery Cat, from the local Walgreens by our house. One of the cats, 'Samantha,' was very interested in the feather toy. She was playing with the toy for quite a while; a few moments later, I saw some feathers on the floor and a big clump in her mouth. I tried to pick her up to get the feathers out but she ran. As she was running, she continued chewing on these ** feathers. By the time my children and I caught her, she had eaten the feathers.

We thought she would pass them through her stool but we were very wrong. A couple of days later, she was very lazy and didn't want to play with her ball. She has these round jingle balls that she pounces on and juggles them all over the house and actually runs to get them when the boys and I throw them down the hall. She picks them up in her mouth, slowly prances back to us and drops it right next to us--the cutest and funniest thing I have ever seen any kitty cat do.

Unfortunately, Sammy hasn't played in a few weeks because now, she's sick. We took her to the vet to find out if there was an obstruction. They did an x-ray and said they didn't see one but she had gas. They gave us a prescription and we were looking forward to playing soccer with her in a few days. Keep in mind that she had already lost quite a bit of weight.

She wasn't getting any better, so yesterday, we went back to the vet. Sammy is jaundice, her little nose is dry and yellow, she won't eat, barely drinks, and we've tried the best foods, but she's not interested. Yesterday, the vet tried to draw blood for blood work, but they couldn't because she was too dehydrated and the vein kept collapsing. They administered electrolytes and showed us how to do it at home. They also sent us home with anti-nausea medicines and antibiotic.

I know for a fact that it was those ** feathers from that Emery Cat. Samantha ate those feathers and the problem is that she consumed more than what we saw her eat. Very shortly after that, little Sammy got really sick and she still is. It is absolutely heartbreaking to watch her being so miserable and looking at my children's faces because they don't know if she's going to be okay.

I am angry and very scared because she continues to spit the medication out of her mouth. I was able to administer her first dosage here at home of the electrolytes via needle but it is so incredibly painful to watch her go through this because that company, 'Emery Cat,' obviously didn't do their research. They need to be put out of business. I will continue my efforts in pursuing legal action until I succeed in not only litigation, but closing that business.

I called their 1-800 number to order the Emery Cat and to get another for the same price. On the phone line you place your order. They keep adding more items to your list yet there was no prompt to stop when you didn't want anymore and no prompt to talk to a live person. I realized this after I put my credit card information into the line. When the items and price kept crawling, I just hung up. I thought that would cancel my order. The order was placed approximately 3 weeks ago.

Today I came home to find partial order and 4 Emery cats at my door. No papers in the packages to let me call someone, no price list, and only partial order. No address to return either. I am going to call my credit card and, hopefully, stop the payment but wish me luck, this is a scam. Thank you.

I called the number listed on the TV commercial for the Emery Cat Scratcher to place and order for one scratcher and get a second one paying only the shipping/handling for the second. The voicemail is set up so that you are not able to speak to a person and it continues on and on offering upgrades, extras, etc., and you reply by pressing "1" or "2" for your choice. I always chose not to accept anything except my original order. The next day, a charge of $50.80 showed on my VISA card.

I called customer service to complain and find out why my order was $50. He said they charged me for 2 orders instead of 1 and when I told him I wanted to cancel the order, I was told by the rep that it was too late to cancel because the order had already gone through. He also told me at the risk of losing his job, that the voicemail is set up that way to "rip" people off. This company is guilty of fraud, consumer ripoff and false advertising and should be legally investigated and convicted before more people lose their money. I plan to refuse the package when it arrives and have contacted the fraud department of my bank of this transaction. My only income is disability and I was charged $50 for an item that should have only cost half that amount. This is money I cannot afford, especially when it is fraudulently obtained.

I'd just like to let other consumers of Emery Cat or the Cat Scratcher know that if you purchase loose cat nip and sprinkle it into the board, their cats will be attracted to it. Do this often and watch the product and your cat go to work.

My cat loves to scratch everything, especially my furniture. So, when I saw the Emery Cat on TV, I thought this would be a wonderful solution. I waited until I saw it at a local store and bought it from there as I don't have a credit card and refuse to give out my checking account or anything over the net. When I brought it home, my cat played with the toy till the stick broke in half, then she ripped the feathers apart. I'm still finding feathers around the house. She was interested in the scratcher itself for a few seconds because of the catnip in it, but hasn't had anything to do with it since then. She will even make a wide circle around the thing like it has the plague or something.

I ordered and received the boards with the heavy bases. The total cost was $63.11 Canadian. Like other respondents, my cats played with the attached toy, destroyed it quickly and ignored the board. I decided to return the units. I did not succeed in contacting anyone about returning the units, so I just mailed them off and was pleasantly surprised to receive a refund to my MC charge card in about 3 days, less of course, the shipping charges. In total I was out about $30.

Since I had not been able to see the "heavy base" option in their ad or with the units I received, I decided to peruse their ad again. Don't do it! In order to go through the order process, you have to enter your address, e-mail and charge card number. Sneakily, I admit, I tried to use a phony number which was immediately rejected. So, I used a valid VISA account number, a phony email and an address that I had had about 20 years ago. I then proceeded through to check out but never saw the "heavy" bases. I cancelled the order, or so I thought!

About a month later, Emery Cat Board billed my account for $63.11. Having forgotten that I had used said account in my sneaky effort, I was at a loss to understand how they had gotten my Visa number. After several redirected phone calls to them, it was explained that my order was processed as soon as I entered the account and shipping information. The order would only be changed if I accepted the extras offered.

Apparently the items were not in stock when I placed the order so an email was sent to the phony email address. When the items came back in stock, they were shipped to the phony address and my credit card was debited. Thankfully, the residents at said address refused delivery and the package was returned to Emery Cat Board's shipping agent.

When I called and received the foregoing information, the unit had just been received and I was told that a refund would be issued by the end of February. It is now 10 March and there is no refund. Latest word is that it will be processed by 12 March. I'm not optimistic. I've learned a lesson and I suppose it costing $60 or more dollars has been worth it. It looks like I'll be out about $50 but good riddance!

Anyone having contact problems should call 1-866-430-8155 with your order number.

I received two Emery boards. It wasn't possible to order one. I put it out for my 6-month old kitten. His only interest was in the toy, and then only until he had bitten the bell off it. So I gave the other one to a friend, and her cat wasn't interested at all. We both tried additional catnip--nada. Based on what others have said here this product is a colossal waste of money. This thing will go outside for the bobcats and their friends.

I ordered 2 for 1. My cats won't have anything to do with it. When I tried to call customer service for a refund, I cannot contact anyone. I am out $50.

The cat emery board does not work. My cats are not even interested in it, with catnip added. I was charged $132.98 on my credit card. It was supposed to be $29.95, and $95 shipping for the second one. I received 4 not 2, and gave one to 2 of my friends. Their cats were not interested at all either. Maybe you need to send instructions on how to train the cat to use it. I want a refund, and wish to say the commercial on TV is possibly great computer works. I cannot afford to pay for items that do not work.

I have read all these complaints about this product. My bad experience was I called on the phone to order. You cannot talk to a person. I wanted the buy-one-get-one free but because I could not talk to a live person, I was sent four Emery Cat scratchers. I called and the person told me just to send two back and they would credit my account the shipping, which they did and they would credit the rest as soon as they got the product back. The problem is there is no return label or anything. The product does not work anyway!

We ordered the Emery Cat board, Canadian price was $29.95, 2nd board was free (?) then charged $7.95 x2 for both. They came in one carton! They charged my visa $45.85 which was converted by my visa to $48.50. This is okay so far but when I received the shipment, I was charged a further $14.37 COD not a lot of money but when I called the company, I got a rude woman who kept saying it was the Canadian Government charge, and not to bother them again complain to Canada Customs.

Now, the money order was made out to a mailing services and not Canada Customs. I tried to speak to a supervisor but they refused. No where on the website does it mention further fees, and they have you since they have already charged your Credit Card, so you are forced to pay it. I have read some of the complaints from US residences and they seemed to have been taken worse them me. I understand about extra fees for some items crossing the border, but the company, if it is good one needs to advise about all the charges before hand, so the consumer can make an informed decision.

I have lodged a complaint with my bank regarding this deceptive practice, and they are investigating. I just want someone to put this company on notice to smarten up and be more upfront in their advertising. They also did not include an invoice, seems they are trying to hide things, possibly taxes due in states they are doing business in. Thanks for your time.

What turned out to be an order for 1 cat board ended up being an order for 2 and 4 boxes of re-fills. The web-site is very confusing; one cannot confirm or review the order, costs, etc. And then what was to be a cost of $19.95 ended up to be $105.65. Then you try to return the product, you still are out shipping charges for both receipt and return of the product to the tune of about $30.00. Believe it. What is too good to be true... Turns out it is.

I called to order the $19.95 cat emery board with an upgrade. At the end of the order, I was not given a total. When I checked my bank account a few days later, I discovered they had deducted $91.70. The same day, I checked my account. I discovered a box had been delivered in front of my garage. I opened the box and discovered it did not have a packing slip or order invoice so I still had no idea why a $19.95 item cost me $91.70. I called a customer service number and was told I had ordered 2 sets. I said I only ordered 1.

After arguing with the rep, she said they would credit me $15 and I should not accept the second box. I said, "You took $91.70 out of my account and only want to credit $15? I told her I am returning the first box and reporting you to the Better Business Bureau. So here I am weeks later and a $29.95 credit to show for my aggravation.

I agree this website is totally confusing. You don't know if you are purchasing one or two boards (getting the second one free), and you cannot review your order before submitting it. I called 3 times. Once to complain, the second time to correct the order, and the third time about my bill. The last person I spoke with (Sue) said I would receive a $15 credit. I told her if they improved their website, their customer satisfaction would improve immensely.

The product is okay, but I wouldn't do it again. I have a cardboard scratcher that is similar, and I can't get my cats to use the new one. But my main complaint is that the website is designed to get your money and rip you off.

If I hadn't been savvy enough to locate their customer service number, I would not have been able to correct my order. For some people, this can cause a major problem. Even after I called to change the order, it was not correct. The S&H and additional charges added were $31.80, which is outrageous for the product shipped.

Also, they advertise "buy one for $19.95 and get one free, for an extra $7.95 shipping." I was charged $29.95 instead of $19.95. Supposedly, this was for the 5-year warranty and a "sturdier" base. I inquired if the base came with the order when I called to change it, and they said it did. It's just all very confusing. You cannot review the order before submitting, and you have no idea what your total is. It is designed purposely to rip you off.

There can be no other reason. I've never encountered a worse website for shopping, and I do a lot of shopping online. Time-consuming, irritating, and overcharged twice. The only good thing I have to say about it is the CSR, Sue, was nice and immediately credited my card (I assume, now I will need to follow up on that to make sure it was indeed credited).

I ** ordered this, but unlike some people, I received the product within the time stated. But like other people, I got no confirmation. I want to return it and today, being Saturday, I tried to call them seeing that you can call them because on the pages with the contents info they have the customer service info, telephone number for Monday-Friday and Saturday. But when I called at 8:21, they said they are not in service till 8:00-10 Mon-Fri and 8:30-5:00 on Sat. So I waited till 9. They stated they're only open 8-10 Mon-Fri!

This company is run by a bunch of incompetent liars. Wait till the product is in the store! I ordered this product on November 21, 2009 and to date, January 13, 2010 and counting, still don't have the product. They even had the nerve to charge me by credit card twice. They told me this was going to be shipped no later than 30 days. What a joke that is. I have called numerous times and got yelled and told I was stupid **. I even asked to talk to a manager and I got a recording. This company needs some customer service tools to work with because they are one big zip as far as I am concerned. How long does it take to get a shipment in? What a big disappointment! I hope they read this!

Emery Cat advertised as two for $19.95. I ordered online and the total came to $72.87. There was no way to review the order before it was charged to my cc. I called immediately to cancel and I was told it had been shipped! When it arrived, I sent it back but have not received a refund. I am disputing the cc charge but what a hassle!

On 11/11/09, I ordered online and received an email confirmation. Unlike others, my shipping was not inflated, but as of 01/05/10, I have received nothing. I'm keeping an eye on my credit card to be sure whether a charge goes through. When I tried to contact, they claim that my order number does not exist. I am unsure of how to proceed and I guess I will wait and see if a false charge shows up and deal with that.

I wish that I had seen this site prior to ordering. As everyone here said, I got no confirmation but just a no-reply email confirming that my order had been placed with a $15.90 shipping charge. What a joke they are. This is a scam, and I, for one, am going to report the company to the Attorney General, Consumer Complaints Department.

They list a place to get a rebate of the shipping charge, but you have to list your credit card number and they charge you $6.75 or so a month for their emails. This is a scam, ladies and gentlemen! The charge for the product is $19.95, and the shipping and handling charge is $15.00. Does this make any sense to anyone else?

They advertised on TV: buy one get one free by paying shipping and handling. Well, I did this on their website and was charged $29.95 for one and $24.95 for the second which was supposed to be free. Shipping and handling came to $31.80. Now this is not acceptable. I think they should be stopped for false advertising. I am trying to cancel my order. They better not charge me.

I placed an order on the phone and received a postcard stating that you were unable to obtain authorization on the credit card provided. So I logged onto the website of Emery Cat Board and read all the complaints. They all state that you overcharged them $31.00 for shipping and handling that is why I am cancelling my order. There is no way I am paying $31.00 for shipping and handling so disregard my order for the Emery Cat Board. Thank you very much.

I order the emery cat with the bogo free offer and replacement boards, this site doesn't give the buyer the opportunity to review their order before confirmation. After reviewing the order after confirmation, I was charged $31.85 for shipping which is totally ridiculous. If I was given the opportunity to review the order, I would have canceled to order after seeing the outrageous shipping charge. Now I will have to wait until the next business day to cancel my order. I hope I stop it in time and I do not have to return the order and pay additional shipping to return it. Since I used a debit card not a credit card, I was not prepared to pay the total price. It could have caused a overdraft fee on my checking account.

I ordered online through their website. They don't allow you to review the order before submitting. When I got the confirmation by email, they had extra items on them as well as a $30.81 shipping charge. There is now way to cancel until 24 hours after. I hope I don't get charged anything.

This is false advertising, my two for one, paying only S&H on the second, went from about 34.00, to 62.00. The total was not shown until after the order was placed. There was no way to go back and change your purchase. I could afford 34.00, but not 62.00 This should be investigated by some one at the federal level.

please post this for future customer complaints about emeryboards customer service, i still believe it is a scam due to the overpricing and will not retract my previous complaint, this could be why i was able to cancel my order. this is false advertising and should be looked into.

on 12/22/09 i tried to purchase 2 emerycat boards from emerycat.com at the advertised price of 19.95 each plus 7.95 s&h and i added some emerycat inserts at 14.95. well i was charged 29.95 each for the emerycat boards with a shipping charge of 31.80 coming to a total of 106.65. i canceled the order on 12/25/09 and am waiting for the cancellation confirmation.

i order the emery cat bored on 12/22/09 and they over charged me 7.95 and the time was 23:20:14 oclock , and they better refund my 7.95 or and i better get the borad or refund it all p.s you need to find out if this is a scam ,

On 12/14/2009 I saw a add for EmeryCat on TV for Emery Cat Board for 19.95 plus 7.95 shipping. I ordered 1 over the Internet. 2 minutes latter I received a email confirming my order ONLY they OVERCHARGED me 31.80 cents for Postage.

I called the # 20 minutes waiting on the phone -I told threm there was a big mistake. I only ordered 1 which should cost $27.90. I told they would correct it but they had sent me 2 orders and it was to late to stop the order. they charged me $66.70. I had called them just after placing the order and receiving the confirmation!

The next day I received 2 sets of the Emerycat boards (total of 4)In my opinion this is a scam. Now I have to return the extra order that I never ordered and pay postage & Insurance. I am a senior, housebound with only 1 cat.Now I have to try to reach them again to have them pick up the extra parcel and pay for the return AND credit me $ 38.80. Can you help me?

I ordered a cat scratch pad from these people (was a tv ad). They said delivery in 4-6 weeks. I called again. They said delivery in 4 more weeks. I called again. They said delivery in several more weeks. No reason, "I do not know" was the response of today's phone answerer. I suspect a scam. There is no excuse for this.