I gave my 2 yr old lab Diamond Naturals extreme athlete dog food, which costs $35.99/bag at local TSC store. We switched from another diamond naturals brand because the bag smelled rancid & our dog was having foul gas & diarrhea. The first bag of extreme athlete had a good smell & the dog had less gas and back to normal stool. The second bag we purchased was rancid and not realizing it, our dog had a weeks worth of bad food. She again developed potent/foul gas and severe diarrhea. We exchanged the affected bag and checked the new bag for quality. The bag at the store was rancid. The third bag we checked smelled fine & we took that one home. So a totoal of 3 bags of Diamond Naturals were rancid & caused our dog to have potent/foul gas & diarrhea.
Consumer Complaints & Reviews
I opened a 13-oz. can of Chicken Soup For The Pet Lover's Soul, Adult Dog Formula dog food and found a 1/8" wide by 7" long, pliable, white, plastic piece mixed in with the food. Upon talking to the representative, he said the cannery gets bags of dry ingredients that gets mixed with the canned food. And he was pretty sure the piece was from when the bag is cut open and some of the plastic fiber gets mixed in. However, he said the cannery does have a screen to filter things out like that. Well, it didn't work this time.
He said he would refund my money for the can, but I told him I would rather have a cents off coupon for my trouble. He said that they don't issue coupons but only a refund of the can which I thought was really, really poor customer service. He was very nice to talk to, but obviously he wasn't going to admit a wrong doing, though he said he would contact the cannery and let them know what has happened. Chicken Soup is supposed to be one of the best dog/cat foods you can buy and reasonably priced, but now I wonder what else may be getting in the food.
At the beginning of November our 2 healthy GSD got violently sick.. both vomiting and diarrhea. We immediately fasted them for 24 hours and then started them on a rice diet. Within 5 days they were completely recovered. We started them back on their normal food which is Chicken Soup for the Dog Lovers Soul made by Diamond Pet Foods. Within 24 hours they had completely relapsed. It was then that I realized they became sick right after we opened a new bag of dog food. I called Diamond and spoke with Julie, she forwarded my information to their vet who called us and assured us the food was fine. In the meantime we had bought a bag of Eukanuba and the dogs were both recovering and eating normally so we opted to keep them on the Eukanuba.
When the bag of Eukanuba was gone we decided to give them the remainder of the the Chicken Soup for the Dog Lovers Soul that we had left over. Our dogs have been raised on it. They love it and it is all they have ever had. Within 6 hours of their first meal they were both vomiting had diarrhea again only this time one of the dogs was ******* straight blood. I think this is clearly a dog food issue. I took both my dogs to their vet and they were put on 2 kinds of meds. I wanted the vet to test the food but surprisingly she told me they didn't do those kinds of tests and could not even refer me to someone who could. I also called Diamond back and left a detailed message with their vet who did not return my call. How do two healthy dogs get so violently sick like this. I feel like this bag was poisoned. I have raved about Chicken Soup despite the price. It thought my dogs were worth it. One of our dogs has lost about 15 lbs throughout this whole ordeal.
I have two golden retrievers and was advised that since one was allergic that diamond dog food might be the way to go. I switched to Diamond dog food and got 1/2 way thru the bag when she started getting diahrea and threw up constantly. The vet could not find what was wrong and gave her pills for diahrea and put her on a rice and chicken diet. The other dog also got it and I then had two dogs with it. I took them off the Diamond and put them back on after the diahrea and vomiting stopped and it started all over again. I thought it was a digestive issue and changed dog foods to Healthwise dog food, and now they are starting it all over again....is healthwise related to Diamond, or do they have the same ingredients?
Our dog "Sam" was switched to Diamond Dog food - over a short period of time (about 6 months) he became deathly ill. He lost over 20lbs, has RB levels of 12- test after test was ran and a correct diagnosis could be deteremined - during all these tests he would get better as I fed him a bland no dog food diet and was able to digest his food, then I would introduce the diamond back to him and he would become ill again.
Finally after the diag. of auto immune - I began to research the disease finding that some link it to a perservative in dog food, Diamond dog food contains that perservative so I contacted Diamond - Melissa - and addressed my concern -over a period of time I had several emails from her, upon discussion with our family vet and watching Sam recover from removing Diamond from his diet I requested her to request Sam's records for possible reimbursement of expenses. After 2 weeks of no response I requested an update and then at that time she did req. his records and could not determine from the records how the dog food could have caused Sam's illness - the fact that removing it from his diet and he recovered apparently was not enough.
Melissa indicated that she was awaiting a response from my vet, but since I mentioned a legal option that my case was now closed and she was unable to contact our family vet. Sam's diet consists of all homemade dog foods now and at the last visit gained over 5 lbs. Today I am taking him to check his current weight. His personality and his level of activity is back to normal and the last blood test showed his RB count at 33. In the beginning of September he was given a 20% chance of survival.
Sent in claim, our dog almost died, was hospitalized and the cost was $1,500
We in turn received a denial and a form to resubmit if we disagree we did that and wrote a letter as well, have heard nothing since
they are still selling nutri nuggets in Sri Lanka of Diamond Products and since it is a third world country, it is likely that not many dog owners are aware that this is a banned and recalled product. My dog started vomitting after it consumed the nuggets.
Aside from having spent Rs 17,000 on getting her cured, which is still uncertain, I woulld like you to please get this food recalled from Sri Lanka as well immediately through the international press so that no other dogs will die. It is rather difficult to get your dog back once it is gone... and compensation rarely replaces the dog itself. Thank you.
I Lost a 5 year old lab to a puffy tan colored vomit. The dog went into a pond trying to re hydrate herself and died. The illness I felt was due to food/poisoning. This was in december of 2006. I now have a 3 month old lab puppy that I fed 2 bowls of Diamond Professional adult dog food and the same results came about. Tan colored puffy vomit which in turn was followed by blood in her pen. She was rushed to a vet and no viruses or parasites were found.
The dog food manufacturer says that the food was out dated and caused this problem. How can an un opened bag in a controlled environment go bad? Evidently given the situation the food had been sitting in a warehouse for months. Diamond pet foods would not even consider paying vet bills due to the production date code on the bag. mar 30 2006. I purchased the food around October/November 2006 from a retail store. I do not have receipts from purchase but do have The bag of food.
