Complain about a product or service

Carousel Pet Groomers

Rancho Cucamonga CA

Bonnie of Rancho Cucamonga writes (10/31/01):
10-20-01 at about 8:00am I took my dog to Carousel Pet Groomers to be groomed. This is the 2nd time he had been there, the dog was about 5 1/2 months old still very much a puppy. The first visit I had the dog back at 11:00 or 11:30 with no problem. This time on the 20th there seemed to be something wrong.

At 12:00 I was wondering why I haven't heard from the groomers.I figured they where busy so I gave them more time. At 2:30 I called to see if my dog was ready for me, they reported that he still was not ready; at approximately 3:45 they called to let me know my dog was ready. I arrived at the shop around 4:10 to 4:15, at that time I noticed he seemed a little down, very slow moving and seemed very sad.

When I left I noticed his breathing seemed very labored. I figured he was more then likely tired as it was a long day for him. Upon arriving at home he really seemed strange to me and he started to cough up fluid that had signs of blood in it. I called the groomers and told them I wanted to take him to the vet, something was wrong. They told me to bring him back to them to check out. I did get the name of their vet. I proceeded to take the dog directly to the vet and not the groomer.

The vet reported he did not see any obvious signs of anything, but he said if the dog was unruley as reported by the groomers he may have hurt himself in the throat area and there could be some swelling there. He gave the dog a shot but by now the dog seemed to be breathing a little harder. The vet told me to take him home and watch him overnight and if he didn't seem any better to bring him back.

Well the dog did not get better, he died in my arms at about 6:30am at home. I contacted Jerri (the owner) at her home when all this started to happen, and she was on the phone with me when my dog passed. She offered to come and pick him up and take him to vet. I told her I wanted to go with her, she said no she would do it, and I reminded her that this was my dog. I went to the vets with her, she had ordered an autopsy and the dog's ashes to be returned to me. I have received all the reports from the autopsy as well as the ashes.

The vet told me that my dog died of acute trauma to the chest.

Carousel Pet Groomers' insurance company has been in touch with me almost from the beginning of this whole mess. They are going to reimburse me for the price of the dog which was $650.00 and to have the carpet cleaned where my dog had spit up blood and stained it. I know I only had my dog for a short period of time but it was long enough to fall in love with this little dog, he would look at you and your heart would melt. I don't understand why they couldn't call me if my dog was so unruley.

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