I should have researched the reviews on Budget Pet Care before I ordered. I ordered Frontline Plus and received Frontline Combo. If I wanted Frontline Combo, I would have ordered it from another state side cheaper company. And when you try to return the bait and switch product, they want you to pay for the return shipping and they also said that they would refund the entire amount less $5. Not to mention, within 3 days of my online transaction, my credit card was duplicated and $4976.23 in fraudulent charges were placed against my credit card. All the purchases were made in the Montreal Canada, in the vicinity of Budget Pet Care. Never again! They need to be shut down!
Consumer Complaints & Reviews
I placed an order on 8/20. My credit card was charged on 8/23. They claimed that the merchandise was shipped out on 8/23. I called to inquire on a tracking number, but they don't ship using tracking numbers. I've been calling since 8/30 to inquire on my order. I was told I needed to wait 14 business days. On the 15th day, I called again to request a refund. Now they are telling me they can't do anything before 28 business days have passed. I have asked twice to speak for a supervisor (within business hours). On both occasions, I was told that the supervisor has left for the day. I'm requesting a refund through my credit card bank, which they can do via charge back rights. I also submitted a complaint through Better Business Bureau in their area. I do not recommend anyone from doing business with this company, as they don't have personnel to support you or tracking information to provide proof of shipping.
I bought Frontline Plus for extra large dogs for my Great Dane. I bought 6 months worth. I had already used 4 of these 6 packs in less than a month and my dog had more fleas on him now than he has ever had before. I asked for exchange of something else or my money back.
They refused to exchange or refund for used product even though I explained 3 times exactly how I had used them on the dog (which was used correctly) and that the product just didn't work. Their site says, "100% satisfaction." Well, I sent the unused last 2 months worth back and told them to refund my money. They gave me back 1/3 of what I paid because I used 2/3 of the product. I went back to their web site to look at their %100 satisfaction guarantee and it says: "100% satisfaction. If for any reason you are not satisfied with any item, return it unopened for full refund within 5 days."
Now tell me how will you know if you are satisfied with the product until you try it? I have used this product with success before so I had no reason to doubt that it would work. I know the carton said the product was in date, but I question then if it was swapped, mismarked or just defective product. I would tell other customers not to buy from this site because their guarantee is deceiving you into false confidence that they will back their product. I paid $63.88. I got a refund of $19.63. So it cost me $44.25, a month of suffering for my dog, and now I have fleas in my house that will need treated to get rid of.
I bought Frontline Plus for extra large dogs for my Great Dane. I bought a 6 months' worth. I had already used 4 of these 6 packs in less than a month, and my dog had more fleas on him now than he has ever had before. I asked for exchange of something else or my money back. They refused to exchange or refund for used product, even though I explained 3 times exactly how I had used them on the dog (which was used correctly) and that the product just didn't work.
Their site says 100% Satisfaction. Well, I sent the unused (last 2 months' worth) back and told them to refund my money. They gave me back 1/3 of what I paid, because I used 2/3 of the product. I went back to their website to look at their 100% satisfaction guarantee, and it says 100% Satisfaction: If for any reason you are not satisfied with any item, return it unopened for full refund within 5 days.
Now tell me, how will you know if you are satisfied with the product until you try it? I have used this product with success before, so I had no reason to doubt that it would work. I know the carton said the product was in date, but I question then if it was swapped, mismarked, or just a defective product. I would tell other customers not to buy from this site, because their guarantee is deceiving you into false confidence that they will back their product. I paid $63.88 and got a refund of $19.63. So it cost me $44.25 and a month of suffering for my dog. Also, now I have fleas in my house that will need to be treated to get rid of.
Made a purchase did not receive, called them. They stated that the delivery would be postponed indefinitely. Was given the option to cancel the order. Cancelled the order and was told that a refund would be given within 3-5 business days. It has been seven business days and no credit has been issued to my account.
Due to the delay, we had to reorder from another vendor and my pet has now gotten fleas. The money is not going to break me but it is my money. They took it from me fast enough. I would expect that a return would be addressed in kind.
