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Armand of Somerset MA (06/06/08)
We bought a Chichuahua puppy from them on Jan.4th of 2008. We paid $980 for him and was told we paid $150 more for him because he was a teacup and wouldn't get any bigger than 4 lbs. He is now 7 months old and he already weighs 8 lbs. That is not the worst of it. About a month ago, the puppy started to limp. We brought him to our vet, who took xrays and examined him and informed us that he had a genetic disease called Aseptic Femoral Head Necrosis. It is a deterioration of the the ball joint. He was treated with medication, but now he has to have surgery, and have this part of the bone removed. This will leave the dog lame for the rest of his life.
We contacted puppy boutique, and they informed us that before they would pay, we would have to bring the puppy to their vet in New York. Being elderly and sickly, this was not easy,but I did it. Their vet said he needed the surgery and that it would cost in excess of $2000. Puppy Boutique then informed us that they would only pay if we brought him to their vet to have the operation done. As we live five hours away, it does not make any sense to bring him there. Our vet said it would cost us about $1000 for him to do it. As the dog is guaranteed for 1 year, we feel we should receive the $980 we paid for the dog
Martin of Boca Raton FL (06/05/08)
I am writing this on behalf of my son and daughter in law. They are emotionaly drained... On April 6th their 13 yea old child passed away. The DR's said a puppy might be of some help to their son. On 1/27 they purchased a puppy. With in 2 days the puppy was vomitting. They brought the puppy to a local vet.
Several days later the puppy was ill again. the breeders vet Breeders vet said nothing serious take the puppy home Several days later the puppy very ill local vet said this dog should never have been sold They brought the puppy back to the breeder/store The store refused to give them a receipt for the returned puppy. They left the puppy, since they could not deal with a puppy dying while they were dealing with there child dying
2 weeks after they returned the puppy their son went into the ICU unit He lived 45 days in a coma then passed away They tried to stop payment ton their credit card The store refused to issue any credit saying they have no record the puppy was returned
I would like some kind of restitution They paid $1000 for the puppy...issue a credit give them another health puppy.
Susan of Philadelphia PA (05/20/08)
After only 5 days of total enjoyment with our 2 new additions, tragedy struck. Thanks to our 2nd little guy who woke us up in the middle of the night with a loud howl alerting us of his buddies lifeless body lying in the crate, we instantly gave him some syrup panicking that he may be hypoglycemic & then rushed him to the vet hospital where he was found to be losing blood. (We had our 2nd guy checked out to, just in case...he was fine) He was admitted for testing as well as getting a blood transfusion.
I called the Boutique the next morning just to find out our puppies family history & was instantly given a defensive answer....he's hypoglycemic. I explained the blood loss & the transfusion but was told the same thing. I told her I wasn't calling for my $$ back or for a trade in....I want his family history. She told me to call back w/ more info once I talked to the doctor. Needless to say I didn't call her back that week because I was concerned for my puppy.
I followed-up thru email 1 1/2 wks later w/ much more info then day 1 and was told 5 days later to call the store.I called the store & was given the hypoglycemic story & was put on hold where I was sick & tired & finally hung up.
Well, 4 wks, many tests, 4 blood transfusions & $10,000 later, my puppy is finally home. I wouldn't say he's totally out of the woods but he's doing well. All I wanted was my babies family history & got nothing but heartache & ignorance! Suppose I was the type to want a trade-in, where would my little guy be right now?? It makes me sick just to think about it.
This entire ordeal has left me sick! I am mentally & physically drained. I couldn't concentrate & get my work done. Not to mention that I drained our savings acct to pay the hospital bill & it's not over....he has check-ups every week for the next few months which cost $80 a visit not to mention the cost of the 4 medications he has to take.
Media of Farrockaway NY (05/05/08)
My husband, foster son and I went to Puppy Boutique to purchase a Pomeranian puppy. The Dealer brought out two all tan dogs that were being shown to a man the dealer said had previously purchased from their store. The strange man told us how good the store was and how these dogs were the best Poms around for that price.
Well, the Boutique started the selling price $1200.00 because of the dogs unique color and small snout. By refusing to buy the dog at the above price they negotiated the last two Poms for $926.00. After having the dog for two months we noticed that our Pomeranian did not resemble her breed. The Puppy Boutique sold my family a mixed breed that they claimed to be pure.
Being decieved by The Puppy Boutique mentally hurt my family because we thought we owned a pure Pomeranian only to be emmbarised when the truth was reviled. Now, the dog is a member of the family but economically shes not worth the monies they charged.
Anonymous of Linthicum MD (05/05/08)
Puppy Boutique AKA Puppy Petite is a horrible business. They have negative ratings with the Better Business Bureau and have ripped off many consumers. Please google their name before purchasing from them.
Michelle of Linthicum MD (04/24/08)
The one year guarantee they advertise is absurd. I traveled all the way to NYC to pick up a puppy that I thought would be the same one that Puppy Petite emailed me a picture of. It wasn't, however I purchased him anyway. Before traveling to NYC, the owner emailed me and told me the prices for their teacup yorkies were between $500-$1500; however, they were realistically between $1000-$2500. I purchased my baby for $1600...only for him to die 2 weeks later due to congenital problems. When my puppy initially got sick I took him to the vet and was told he'd have to be hospitalized.
I immediately called Puppy Petite to see how they wanted to handle paying for his hospital bill because in their guarantee they state that they'll cover all medical expenses if it's due to congenital disorder. Puppy Petite told me that they would not reimburse me unless I took the puppy to one of their vets in NYC. Can you believe they wanted me to bring my puppy 400+ miles to NYC in order for them to cover the vet expenses? My vet estimated the costs to be $2000+ dollars and there was no guarantee that my puppy would survive. Due to the high costs, I chose to have my puppy stabilized and transported to NYC with an IV to Puppy Petites vet so they could cover the costs.
My puppy eventually died due to a congenital disorder and Puppy Petite refused to give me a new puppy or a full refund for the purchase price. I'm still trying to battle with them to receive a refund. Please do not purchase from this pet store, they have negative ratings from Consumer Reports and have changed their business name a couple of times to stay in business. They are also known as Puppy Boutique.
I made three trips to NYC, had several vet bills and my puppy died and they refused to give me a replacement. This caused monetary and emotional loss for myself and my family.
Tracy of Brattleboro VT (02/18/08)
2 days before Christmas my husband and I decided that we would take our 5 and 10 yr. old children to pick out a puppy for Christmas. We fell in love with a Teacup Yorkie at the Puppy Boutique store in Brooklyn, New York. We named him Max. My 5 yr. old daughter chose this name because my husband asked why this dog was so much more money than the rest. The woman working there replied, because he would get up to 4 pounds Max! That was it we chose our dog Max. The next day was Christmas Eve and he appeared ok. Christmas morning he was coughing, not eating or drinking, and sleeping all day. I gave him Robitussin as told and Dec. 26 in the morning I brought him to one of the vets that the store recommends. They said he had kennel cough and would be fine!
2 hours later on my ride home to Vermont, the new puppy Max that we have now fallen in love with, is lifeless with his eyes rolling back. I pulled over and gave him the karo syrup I got when I purchased the puppy. I had bought a syringe to force water because he wasn't drinking and gave him water also. I called a vet in Vermont and they told me about a vet hospital only 10 minutes from where I was. This is our 4th day with our new puppy. Since we bought him at night we really only had him for 3 full days. He stayed at the animal hospital for 7 days in an incubator with an I.V. in him. We visited him everyday and watched him die slowly from pneumonia caused from the kennel cough we took him home with. We never thought in a million years that we would go through a horrible loss like we did. He died in my arms. The vet was crying when I arrived in the room to go visit my new puppy. She said that she was so sorry and feels horrible that she doesn't want to kill him, but he is suffering horribly today and will not make it out of the hospital. When I went to see him he was so little and gasping for air horribly.
My vet bill was $2,600.00. I called the puppy boutique and they told me to go back to the hospital to retrieve my dead puppy and mail him fedex so they can do an autopsy! I faxed everything along with mailing all the hospital records and a cd of the lungs x-rayed and filled with puss/ pneumonia. We argued for a week. They said if I ever wanted a refund that they needed the dog back. I explained that we loved our puppy Max and all we had left was a corpse to bury in our yard and sad memories of a love lost. They said that I had to ask the animal hospital to freeze him then ship him on ice fedex. The animal hospital said that Massachusetts state law forbids them to do such a thing! I told the puppy boutique that I had been through enough and there is no way that I can bring myself to go to the store, buy dry ice and a box, pick up my dead puppy, put him in the box, then fedex him.
They said they were sending someone from N.Y. to get my puppy Max. After the puppy sat frozen over a week I was informed that they I went to the animal hospital and picked up a box that looked like a lil. white coffin. Inside was my dead puppy with his favorite blanket! I buried him in my yard chipping away at the frozen earth for hours just to keep him nearby. After arguing with the Puppy Boutique on many occasions I eventually did get my $1,900.00 back that I paid for him. The $2,600.00 that I paid for the animal hospital trying to save my puppy I never saw again. They would not refund that. They have changed my view forever on puppy stores.
Regina of Staten Island NY (01/17/08)
I went to Puppy Boutique because I had a chihuahua at home who needed a friend and I needed a Yorkie in my life. I lost a teacup Yorkie to a liver shunt problem so I was afraid to buy another Yorkie but even with my fear I had to take my chance. I went to Puppy Boutique and luckily I had a good experience with them and bought my Yorkie, Chili. However, Chili did have a few issues. His testicle never dropped. I never got him neutered because I was afraid they would have to open up his abdomen to remove the testicle. I bought a toy sized Yorkie and I wanted something like a 5 or 6 pound dog, but Chili is a hunky 12 pounds. He's much bigger than I thought, but we adore Chili so much. He's a year now and I want more. I wold love another Chihuahua but a teacup, but my husband said NO MORE dogs, we have 2 already and not much room for them. I loved the fact that they had such a huge selection they just kept bringing dog after dog out to see me and I was so scared to pick the wrong dog. But I loved the whole adoption experience I felt like I was adopting a child. It was great for me.
Mary of Union City NJ (03/17/07)
On February 3rd I purchased a Chihuahua at Puppy Boutique for $650.00. Immediately after arriving home I realized that she had kennel cough and wheezing. Within days it worsened and upon calling the Puppy Boutique to inform them, they quickly dismissed me and advised that I take her to the vet because she was due for a routine vaccination.
The vet advised that the puppy was suffering from a severe upper respiratory infection that originated prior to purchase. He also said that she tested positive for a parasite called giardia. I spent over $380.00 on two vet visits and $250.00 on antibiotics and medication. I consistently called on a daily basis within a two week period with no avail. They never allowed me to speak to a manager and they gave me the run around each and every time I called. At one point they said they would reimburse the money I spent on medication. To this day I have not seen one cent.
Jessica of Woodhaven NY (02/25/07)
I bought a Chihuahua at the Puppy Boutique last year in November. They explained what all the medications and vitamins were for but I noticed that my puppy had problems breathing. When I took her to the vet they told me she had a cold. They said I should watch her and give her medication. I can't remember exactly how much I spent on antibiotics but I shouldn't have had to spend money on that anyway. She got rid of the cold about two weeks later but still has a problem breathing.
Charlene of Staten Island NY (11/15/04):
I purchased a pug on October 30 - they gave us a medication but didn't tell us what it is for - that they just to give it to her three times a day until it is done and also to give her Nutri-Cal which is like a vitamin supplement. They also give out certificates for free first visit to doctors office - one in Bensonhurst and one in Howard Beach to ensure that the pet is healthy.
So we went to the vet and they told us that our pug had kennel cough - it turned out to be pneumonia and my puppy was sick. She was gagging trying to breathe - not eating, not playing. Because I am a pug lover, instead of returning her I took her to the vet and made sure that she was healthy.
Our vet bill was over $300 that we will have to work harder to pay.
Nicole of Little Ferry, NJ, writes (1/4/02):
My husband and I purchased a chihuahua puppy 9/9/01 and they sent us home with 2 medications. I did not know were antibiotics until later on. Two days later my puppy was sick (coughing with mucus) and I brought him to the vet. They said he had a URI. They said to watch him.
By 9/13/01 my puppy was shaking and gasping for air and I brought him to the animal hospital. It turned out he had pneumonia and had to be hospitalized for 2 days. We called and called The Puppy Boutique and they kept giving us the run around. I Fed-Exed 2 packages to them with ALL of the information and have confirmaiton that they received it. They still have not responded.
We paid $671.00 for the puppy. The vet and hospital bills added up to $803.11. My husband and I both missed 2 days of work on 9/11/01 and 9/13/01 bringing my puppy to the vet and then to the animal hospital. I also have phone bills from calling this place numerous times. My husband and I went through severe emotional trauma. We had to pay out of our pocket to save the sick puppy that was ill when we bought him.
Toni and Nicole should sue for reimbursement of their expenses in Small Claims Court.
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