Complain about a product or service

Brickhouse Bordeaux's

Sedalia, MO

Kelly of Atlanta writes (3/10/03):
Over a year ago I purchased a show and breeding quality Dogue de Bordeaux (rare breed dog) for the amount of $1500 plus $200 for shipping via air from MO to GA, from Cassie Hedderich, owner of Brickhouse Bordeaux's. This puppy was sold to me with the owner fully knowing that I was looking for a showable and breedable dog, as I intended on showing him and using him for my breeding program I was to start.

This puppy was purchased site unseen at the age of 5 weeks, at the age of ten weeks, he was shipped to me. He was given a health certificate for flight meaning that he would have had a full physical exam, and the doctor would have noticed that he only had one testicle. Cassie refused to give me the number and name of the attending veterinarian. This only leads me to believe that she knew he was a cryptorchid and sold him to me as "show/breeding stock" anyway.

After several months I noticed that he seemed to be "lacking" in the genital area. I had him examined by a veterinarian, who deemed him a cryptorchid. This means that my pup had only one descended testicle. The vet also told me that male pup's testicles descend by the age of 8 weeks, and if they haven't descended at that time they are not going to. I spoke with Cassie and she agreed to give me another pup as a replacement for my show pup at a very reduced cost, as to how reduced she never mentioned as it was going to be about a year before I got my next dogue.

Unfortunatly her female (she only had one) died in November of last year, before she could have a litter in which I could get my replacement pup. Cassie also decided to sell her male Dogue de Bordeaux thereby leaving her with no dogues, and no way to rectify the situation in which she knowingly sold me a genetically deffective dog.

I kindly asked her to refund $600 which I thought was a fair difference between a "pet quality" and a "show quality" dog. She has refused to try and rectify the situation, and has ignored any attempt I have made to fix this situation. I offered to take payments if money was the issue, and she continued to ignore me. Not to mention I had to pay almost $200 at the vet to have a dog neutered (complicated because of the retained testicle) that I never intended on having neutered. So after almost $2000 she refuses to stand behind her promise, and the dogues she bred.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Back to the top | Pets