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Banfield Pet Hospital

Elizabeth of Lexington, KY November 23, 2007
I had five dogs enrolled in the Optimum Wellness Plus program last year. My experience is just that this place is really scamming people that are trying to care for their pets. I lost one of my dogs and was unable to cancel my wellness plan for that dog. I thought that by me having four other dogs they may try to accommodate that request in order to keep a multiple dog owner happy. Of course, they did not. I ended up with a new stray and thought since I had the extra plan I was paying for each month, I could at least get some shots for her. Nope. I had the option to pay out my contract early, but I would have to put up the cost of the dental cleaning (which was way over any other vets fee's and another vet had told me that the teeth cleaning wasn't recommended for my dogs as I brush their teeth almost nightly, and was a bit detrimental as the scraping takes the enamel.) Nothing horrible happened, but this place has, from my experience, outrageously high prices for mediocre health care, high pressure sales vets, and no regard for customer satisfaction

Khalifah of Fort Worth, TX November 23, 2007
I signed up for the Wellness Plan for my Boxer (Shadow) on September 1,2007 and as soon as my year is up I will cancel Banfield.  I'm not sure what they did to Shadow, but I use to be able to clean his ears and his teeth and now I can't.  I can't prove they were abusive to Shadow, but I won't give them another chance to prove me right or wrong.

Shadow just needed to be caught up on his shots, which I can't be sure he even received.  Banfield has a very good sale pitch and I purchased the Wellness Plan to benefit Shadow. The Micro-Chip is not worth the damage they did to him - his back bumped up and his fur has not grown back to cover up the scar that the chip has left.

Kathleen of Morrisville, NC November 23, 2007

Kathleen of Morrisville NC (11/23/07)

I took my cat in for his physical and was told I should give him Lactulose Solution and it seems to be working. The first prescription I got from them was reasonable enought in price, but then when I went in for a refill they acted like it was new to them that they had told me that he had a cronic problem and would have to be on it for a long time. By the time I got them to talk to me (after 2 weeks of calls) they agreed that he needed the medication. When I picked up the medication the price for it was 75.00 for a month of medicine. When I researched the medication to find out the side affects (which I was not told about) I found out I could get twice the quanity of medication for 12.50. I was so upset that I didn't know what to do. When I told the vet I was going to use 1-800-PET-MEDS after this she told me that a prescription would have to written. When I ordered the medication through Pet Meds I received a email telling me that Banfield wanted me to pick up the prescription and that they wouldn't give it to Pet Meds over the phone or fax. I was getting good enough care for my cat but I was begining to think it was too much care because this way the co-payments are increasing from when I got their wellness plan. I'm going to call Banfield and tell them that I want the prescription sent to Pet Meds. I'll see what happens then. I think I'll cancel my insurance with them and take him to a cat clinic in the area.

Buying their top of the line Wellness Plan was costly and costs each month. I was afraid not to have a plan. The medications are extremely expensive compared to online prescription cost of 12.50 compared to 75.00 at Banfield. With this issue I'm wondering about the prices of everything and the quality of care or excessive care he is receiving. I've lost complete confidence in them and feel so taken advantage of.  Banfield is a corporation and get their medication at a low price and I'm sure the rewards they reap aren't been shared with unfortunate animals.

Doris of Overland Park, KS November 21, 2007
Refuse to listen to concerns or complaints. Sent me to several different people. Refuse to allow me to talk with management.

Did not get issue resolved!

Wendy of Ocean Springs, MS November 19, 2007
We were new to Mississippi and found only one place close enough to home--Banfield located inside the Petsmart. What a mistake. I got strapped into the Wellness Plan after being told my dog may or may not have numerous problems. By being on this program I was told the bills would be minimal. My dog, an AKC Female Maltese was only 5 years old at the time. Prior to being on the plan I scheduled her to be fixed. They did a horrible job, she came out of surgery very, very ill, could not walk, could not open her eyes, and her surgery was so botched.

When I called to find out what the cost was going to be, I reverified the 199 quoted price. When I picked up my drugged, drousy dog the price was twice as high as what they quoted me. While I am trying to hold my poor dog and argue with these liars, I got 35 knocked off the bill.  When she went in for her 6 month set of shots, which should have taken only a few minutes, they came out and told me they gave her the wrong shot and had to put her on an IV and that her kidneys were failing; they had to keep her the entire day. She is now on a special diet for the rest of her life. Needless to say I do not use them but did have to pay for the entire year. I found a wonderful vet in replacement of this horrid Banfield place; they should not be in business.

Susan of Columbus, OH November 16, 2007

Susan of Columbus OH (11/16/07)
Unfortunately, I did not research this company before signing their contract that has left me very upset. Like many others I also am stuck paying on a contract that I know longer can use. My cat is no longer with me, but I still have to pay the monthly installments until may. I asked them why and they informed me that if they didn't do it this way then peope would come and sign up and get the shots, paying only 21.00 and then would cancel. Now this is logical and I can understand, but I have been with Banfield for over 3 years and have not visited them in months previous and am not trying to take advantage obviously.

Chris of Elsmere, KY November 15, 2007

Chris of Elsmere KY (11/15/07)
I took my 1 year old cat to Banfield for a roundworm treatment 2 months prior to writing this. The office visit was alright, they treated the roundworm there in the office and gave me a second dose of the medication for 2 weeks later. Here's where it gets bad, in my opinion anyway, I did a little research on the medication they gave me and found out that 2 doses wasn't enough and that most vets were giving at least 3 or 4 doses.

The vet didn't explain the nature, health risks, nor possible contamination to humans, I had to find that out on my own through the internet and here my cat is, 2 months later, with a roundworm infection worse than it was when I took him. The vet didn't even ask if I wanted to schedule another visit, he just assumed that I knew I had to, this being my first cat with roundworm, I was ignorant to this.

My cat hasn't eaten in a few days, he's losing his hair, weight and overall general wellness, and I have to take him to another vet to treat a worsened case of roundworm with money I don't really have to spend.

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